Retail Part Time Framer

📍 Job Overview

Job Title: Retail Part Time Framer

Company: Michaels Stores

Location: Lansing, Michigan, United States

Job Type: Part time

Category: Retail Operations / Sales Support

Date Posted: 2026-09-07T00:00:00

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive sales and customer engagement by providing expert custom framing solutions and personalized design advice.

• Uphold operational standards through meticulous order fulfillment, quality control, and timely completion of framing projects.

• Contribute to a positive and efficient store environment by maintaining visual merchandising standards and assisting with inventory management.

• Execute daily retail operations, including customer service, point-of-sale transactions, and omnichannel support, to ensure a seamless customer experience.

• Foster strong customer relationships by understanding their creative needs and delivering memorable, high-quality framing solutions.

📝 Enhancement Note: This role is a customer-facing, part-time position within a retail environment, specifically focused on the custom framing department. The emphasis is on sales, customer service, and the technical execution of framing services. While not a traditional Revenue Operations or Sales Operations role, it involves direct revenue generation through sales and operational execution within a specialized department.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by actively engaging with clients, understanding their art and framing needs, and providing expert design consultations using the Elevated ABC Deliver methodology.

• Drive custom framing sales by effectively presenting design options, explaining product benefits, and closing sales to meet or exceed personal sales and production targets.

• Ensure the highest quality of custom framing orders by accurately measuring, cutting, assembling, and finishing projects according to established Standard Operating Procedures (SOPs) and company quality standards, ensuring on-time delivery.

• Maintain the visual appeal and stock levels of the ready-made frame department, as well as other assigned areas, including SISO (Ship-In, Ship-Out) and Directed Replenishment processes, to optimize product visibility and availability.

• Deliver exceptional customer service by acknowledging all customers, assisting them in locating products, providing creative solutions, and ensuring a well-merchandised, in-stock, and clutter-free store environment.

• Execute daily retail operations, including operating the cash register, handling cash and other payment methods accurately according to standards, and supporting omnichannel processes such as buy online, pick up in-store (BOPIS).

• Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and efficient inventory replenishment within budget guidelines.

• Uphold company policies, safety programs, and shrink reduction initiatives by following SOPs and maintaining a safe, clean, and secure work environment.

• Interact positively and respectfully with team members and customers, maintaining a positive attitude even in challenging situations, and serving as a role model for company values and vision.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, technical craftsmanship, and general retail operations. The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction and sales, which is crucial for driving revenue within the framing department.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required; further education in art, design, or a related field is a plus but not mandatory.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail environments.

Required Skills:

• Basic computer proficiency for point-of-sale (POS) systems and potential order management software.

• Fundamental measuring skills for accurate project planning and execution.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to work effectively in a team environment and independently.

• Basic understanding of inventory management and merchandising principles.

• Adaptability and willingness to learn new techniques and processes. Preferred Skills:

• Previous retail sales experience, particularly in custom services or product sales.

• Experience in selling products and/or services directly to customers, with a proven ability to upsell and build rapport.

• Familiarity with art, design principles, and framing aesthetics.

• Experience with POS systems and cash handling procedures.

• Basic knowledge of visual merchandising techniques.

📝 Enhancement Note: The requirements are entry-level, focusing on foundational skills and a willingness to learn the specifics of custom framing and retail operations. The emphasis on "basic" skills suggests that comprehensive training will be provided.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to highlight any relevant personal projects or experiences that demonstrate creativity, attention to detail, and problem-solving abilities, especially those related to art, design, or crafting.

• Examples of past customer service interactions or sales achievements that showcase relationship-building and problem-resolution skills are valuable.

• Any experience with visual displays, merchandising, or organizing creative materials can be beneficial to showcase. Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) and company programs to ensure consistent quality and compliance.

• An ability to articulate how they would approach learning and implementing new framing techniques or customer service protocols is important.

• Demonstrating an understanding of maintaining a clean, organized workspace and adhering to safety guidelines is critical.

📝 Enhancement Note: For this specific role, a traditional "process portfolio" is less critical than demonstrating a strong work ethic, customer service aptitude, and a willingness to learn technical framing skills. Highlighting relevant experiences that showcase these attributes will be key.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail framers in Lansing, Michigan, and Michaels' typical compensation structure for entry-level roles, the estimated hourly wage is likely between $12.00 - $16.00 per hour. This range can vary based on experience, skills, and specific store needs.

Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Comprehensive health benefits for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs for commuting to work.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for team members building their families through adoption.

• Employee Discounts: Significant discounts on Michaels products and services.

• Partner Discount Programs: Access to discounts with other companies and services.

Working Hours: This is a part-time position. While the exact number of hours will vary, it typically involves working approximately 20-30 hours per week. Work hours include nights, weekends, and early mornings, aligning with typical retail operating schedules. Flexibility in scheduling is often a requirement to meet business needs.

📝 Enhancement Note: The salary estimate is based on general retail part-time positions in the Lansing area and similar roles within the craft and home goods retail sector. Benefits listed are common for Michaels employees and are subject to eligibility requirements.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading retailer for arts, crafts, and home decor in North America, catering to a wide range of creative interests from fine art to DIY projects.

Company Size: The Michaels Companies, Inc. is a large enterprise, operating over 1,300 stores across the US and Canada. This scale implies established operational processes, a structured organizational hierarchy, and a significant customer base.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long history in the retail sector, building a strong brand reputation for creativity and inspiration.

Team Structure:

• The framing department operates as a specialized unit within the larger retail store, typically staffed by a lead framer or department manager and several part-time framers.

• Reporting structure generally involves reporting to the Store Manager or an Assistant Store Manager, with direct supervision from the Framing Department Lead.

• Cross-functional collaboration is essential, with framers interacting with all store associates to support overall store operations, customer service, and sales initiatives. Methodology:

• Data Analysis: While direct data analysis may not be a primary function for this role, understanding sales trends, inventory levels, and customer feedback is important for optimizing framing sales and department performance.

• Workflow Planning: Efficiently managing custom framing orders from consultation to completion, ensuring timely production and adherence to quality standards, requires strong workflow planning.

• Automation: Opportunities for automation are limited at this level, but familiarity with POS systems and potential inventory management software contributes to operational efficiency.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture emphasizes creativity, customer engagement, and a structured approach to retail operations. The size of Michaels suggests robust training programs and clear operational guidelines.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level, part-time role within the retail operations framework, specifically focused on the custom framing department. It's designed for individuals looking to gain foundational experience in sales, customer service, and specialized craft retail operations. The scope involves direct customer interaction, technical execution of framing services, and contribution to overall store performance.

Reporting Structure: The Retail Part Time Framer typically reports to the Store Manager or an Assistant Store Manager, with direct day-to-day supervision from the Framing Department Lead. This structure provides guidance and oversight for both sales performance and operational execution.

Operations Impact: This role directly impacts revenue through custom framing sales and contributes to customer satisfaction and loyalty by providing high-quality products and excellent service. Efficient operations within the framing department also support overall store sales goals and customer experience.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, design consultation, and advanced customer service skills.

• Retail Advancement: Potential to advance to Lead Framer, Assistant Store Manager, or other leadership roles within Michaels stores, depending on performance and opportunity.

• Cross-Training: Possibility of cross-training in other store departments, expanding retail operational knowledge.

• Specialization: Deepening expertise in framing, art, and design, potentially leading to specialized roles or further career development in creative industries.

📝 Enhancement Note: This role offers a clear pathway for individuals interested in retail operations and sales, with opportunities for skill enhancement and career progression within Michaels.

🌐 Work Environment

Office Type: The work environment is a public retail store setting, specifically within a Michaels arts and crafts store. The primary workspace includes the retail floor and the dedicated custom framing shop area.

Office Location(s): Lansing, Michigan - 540 Frandor Ave. This location is a physical retail store accessible to the public.

Workspace Context:

• The framing shop is equipped with specialized tools such as a glass cutter and heat press, requiring careful adherence to safety protocols.

• The retail floor environment is climate-controlled, while some stock rooms may not be.

• Opportunities for collaboration exist with other store associates, particularly in customer service, inventory, and sales support.

• Access to necessary tools and technology, including POS systems and framing equipment, is provided.

Work Schedule: The schedule involves working nights, weekends, and early mornings to accommodate retail operating hours and customer traffic. Flexibility is key, as part-time roles often require coverage during peak times and varying shifts.

📝 Enhancement Note: The work environment is dynamic and customer-focused, requiring adaptability and a strong sense of responsibility for both customer interaction and operational tasks.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and resume to assess basic qualifications and alignment with the role.

• In-Person Interview: Typically a one-on-one interview with the Store Manager or Framing Department Lead. This will likely involve behavioral questions to assess customer service skills, problem-solving abilities, and cultural fit. You may be asked about your experience with art, crafts, or customer interactions.

• Skills Assessment/Demonstration: Potentially a practical assessment involving basic measuring, demonstrating an understanding of tools, or a role-play scenario to gauge customer interaction and sales approach.

• Final Interview/Offer: A final discussion to confirm details and extend an offer of employment.

Portfolio Review Tips:

• Since this is an entry-level role, a formal portfolio isn't expected. However, be prepared to discuss any creative projects you've undertaken (personal crafts, art pieces, etc.) that showcase your attention to detail, design sense, or manual dexterity.

• Highlight past customer service success stories: Think about times you went above and beyond to help a customer or resolved a customer issue effectively. Quantify results if possible (e.g., "increased customer satisfaction scores by X%").

• Be ready to articulate your understanding of sales and service: Discuss how you would approach a customer needing framing advice, focusing on active listening, understanding their needs, and presenting solutions.

• Showcase your ability to learn and adapt: Mention any instances where you quickly learned a new skill or process in a previous role. Challenge Preparation:

• Customer Service Scenarios: Prepare for questions like: "How would you handle a customer who is unhappy with their custom framing order?" or "Describe a time you had to deal with a difficult customer."

• Sales Approach: Be ready to discuss your sales philosophy and how you would approach selling custom framing services. Think about how to identify customer needs and recommend appropriate solutions.

• Operational Understanding: Prepare to discuss your understanding of following procedures, maintaining a clean workspace, and working as part of a team.

📝 Enhancement Note: The interview process will likely focus on assessing soft skills, customer service aptitude, and a willingness to learn technical framing skills, rather than extensive prior experience.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard framing tools including mat cutters, saws, jointers, and potentially specialized framing machines.

• Glass Cutter: Essential for precision cutting of glass or acrylic for framed pieces.

• Heat Press: May be used for specific mounting or finishing techniques in the framing process.

• Measuring Tools: Tape measures, rulers, and calipers for accurate project specifications.

Analytics & Reporting:

• Point-of-Sale (POS) System: Used for processing customer transactions, managing sales data, and potentially tracking inventory.

• Inventory Management Software: May be integrated with the POS system to track stock levels of framing materials, mats, and ready-made frames.

CRM & Automation:

• Elevated ABC Deliver: A sales and customer relationship methodology used by Michaels to guide customer interactions and drive sales.

• Omnichannel Support Systems: Tools and processes to manage online orders, in-store pickups (BOPIS), and ship-from-store initiatives.

📝 Enhancement Note: Proficiency with specific framing equipment and the Michaels proprietary sales methodology ("Elevated ABC Deliver") will be key training areas. Familiarity with standard retail POS systems is beneficial.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging and supporting the creative endeavors of customers and team members.

• Customer Focus: Prioritizing customer needs and ensuring a positive, helpful, and inspiring shopping experience.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions and maintaining excellent standards in all work.

• Teamwork & Respect: Fostering a collaborative environment where all team members are valued, respected, and supported.

• Efficiency & Organization: Maintaining an organized workspace and efficient processes to meet customer demands and operational goals.

Collaboration Style:

• Cross-functional Integration: Working closely with other store associates to ensure seamless customer service, from initial inquiry to order fulfillment.

• Process Review Culture: Adhering to established SOPs and participating in team discussions to identify potential process improvements within the framing department.

• Knowledge Sharing: Sharing best practices and techniques with fellow team members to enhance overall department performance and skill levels.

📝 Enhancement Note: The culture at Michaels is centered around fostering creativity and providing exceptional customer service. Team members are expected to be collaborative, respectful, and committed to quality.

⚡ Challenges & Growth Opportunities

Challenges:

• Pace of Retail: Handling fluctuating customer traffic and managing multiple framing orders simultaneously during peak seasons.

• Technical Skill Development: Mastering the precise techniques required for custom framing, including mat cutting, assembly, and finishing, to meet high-quality standards.

• Customer Expectations: Meeting diverse customer expectations for custom framing, from simple displays to complex artistic presentations, within budget and time constraints.

• Balancing Sales and Production: Effectively transitioning between customer consultations and sales, and then executing the physical production of framing orders.

Learning & Development Opportunities:

• Framing Certification: Potential for advanced training and certification in custom framing techniques.

• Sales Training: Development in consultative selling, upselling techniques, and customer relationship management through the "Elevated ABC Deliver" program.

• Retail Management: Opportunities to learn about store operations, inventory management, and leadership through cross-training and potential advancement.

• Product Knowledge: Deepening expertise in various framing materials, matting options, glass types, and art conservation principles.

📝 Enhancement Note: This role presents opportunities to develop specialized craft retail skills and customer engagement techniques, with a clear path for growth within the company.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales: "Describe your approach to helping a customer choose the right framing for a valuable piece of art." "How would you handle a situation where a customer wants a framing solution that you know won't be durable or aesthetically pleasing?" "Tell me about a time you successfully upsold a product or service."

• Problem-Solving & Technical: "Imagine a customer needs a frame for an unusually shaped item. How would you approach solving this?" "How do you ensure accuracy when measuring and cutting materials?"

• Teamwork & Operations: "How do you prioritize tasks when you have multiple customer requests and production deadlines?" "Describe your experience working as part of a retail team."

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?"

• "Why are you interested in custom framing, specifically?"

• "What does excellent customer service mean to you in a retail environment?" Portfolio Presentation Strategy:

• Highlighting Relevant Experience: If you have any experience with art, crafting, design, or detailed manual work, be ready to discuss it. Even personal projects can demonstrate your aptitude.

• Showcasing Customer Interaction: Prepare to share specific examples of positive customer interactions, focusing on your ability to listen, understand needs, and provide solutions.

• Demonstrating Understanding of Process: Be ready to talk about your commitment to following procedures and maintaining quality standards, using examples from previous roles or personal experiences.

📝 Enhancement Note: Focus on demonstrating enthusiasm for art and creativity, strong customer service skills, and a reliable, detail-oriented work ethic.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Tailoring: Customize your resume to highlight any customer service, sales, crafting, or detail-oriented experiences. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "framing."

• Portfolio Preparation (Informal): Be ready to discuss any creative projects, relevant skills (e.g., drawing, crafting, model building), or instances where you’ve demonstrated meticulous attention to detail. Think about how you would describe your process for any hands-on tasks.

• Interview Practice: Practice answering behavioral questions related to customer service, problem-solving, teamwork, and sales using the STAR method (Situation, Task, Action, Result). Be prepared to articulate your understanding of the "Elevated ABC Deliver" methodology if you find information on it.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly their custom framing services and commitment to creativity. Understand their general approach to customer engagement.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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