Retail- Part Time Framer

📍 Job Overview

Job Title: Retail - Part Time Framer

Company: Michaels Stores

Location: Greensburg, Pennsylvania, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: May 19, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is focused on customer engagement within a retail environment, specifically in custom framing services.

• Key responsibilities include building customer relationships, driving sales of custom framing solutions, and ensuring operational efficiency in the framing department and store.

• Requires hands-on ability to operate framing equipment and maintain visual merchandising standards.

• Involves direct customer interaction, problem-solving, and contributing to overall store performance and customer satisfaction metrics.

📝 Enhancement Note: This role is classified under Retail Operations with a specialization in Custom Framing. While the provided data does not explicitly mention Revenue Operations, Sales Operations, or GTM terms, the core functions of driving sales, managing customer relationships, and contributing to store performance align with operational objectives. The "Part-Time Framer" title, coupled with responsibilities like "deliver sales and production results" and "build customer relationships while creating a memorable framing solution," indicates a customer-facing operational role with a direct impact on revenue generation through specialized services.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging with shoppers and understanding their framing needs.
  • Utilize "Elevated ABC Deliver" to create personalized custom framing solutions, driving sales and achieving production targets.
  • Provide exceptional customer service by assisting shoppers in locating products and offering solutions.

• Production & Quality:

  • Complete custom framing orders with a high degree of quality, accuracy, and adherence to on-time delivery standards.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department and other assigned areas, including SISO (Single Item, Single Out) and Directed Replenishment, to ensure visual appeal and product availability.
  • Ensure a safe, clean, and clutter-free store environment for customers and team members.
  • Participate actively in truck un-loading and stocking processes, adhering to established standards and timelines.

• Point of Sale & Compliance:

  • Operate the cash register and execute cash handling procedures according to company standards.
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Support shrink and safety programs to minimize losses and ensure a secure workplace.

• Omni-channel Support:

  • Assist with and support Omni-channel processes as needed, contributing to a seamless customer experience across all sales channels.

📝 Enhancement Note: The responsibilities emphasize a blend of direct sales, production, and general retail operations. The mention of "Elevated ABC Deliver" suggests a specific sales methodology focused on consultative selling and relationship building, which is crucial for custom services. "SISO" and "Directed Replenishment" point to inventory management and visual merchandising responsibilities within the framing department.

🎓 Skills & Qualifications

Education:

Experience:

• Demonstrated experience in a customer-facing role is required, with a preference for retail environments.

Required Skills:

• Basic Computer Skills: Ability to navigate store systems, POS, and potentially basic design software.

• Basic Measuring Skills: Precision in measuring art and frame materials for custom orders.

• Framing Equipment Operation: Proficiency in operating framing equipment, including glass cutters and heat presses.

• Customer Service Excellence: Ability to build rapport, understand customer needs, and offer solutions.

• Cash Handling: Accurate and secure management of financial transactions.

• Merchandising: Understanding of visual presentation standards for retail displays and departments.

Preferred Skills:

• Retail Experience: Prior experience working in a retail setting, understanding store operations and customer flow.

• Sales Experience: Proven track record of selling products or services, ideally in a consultative or solution-oriented manner.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, and design principles.

📝 Enhancement Note: The "0-2" years of experience AI-derived category suggests that this role is entry-level and designed for individuals new to framing or retail, or those with minimal prior experience. The emphasis on "basic" skills indicates that comprehensive training will be provided.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level retail position, candidates are encouraged to highlight any relevant projects or experiences that demonstrate their skills.

• Examples:

  • Documented instances of successful customer problem-solving in a retail or service context.
  • Examples of personal or professional projects involving precise measurement or creative assembly.

Process Documentation:

• Candidates should be prepared to discuss their understanding and application of Standard Operating Procedures (SOPs) in a retail environment.

• Discussions may include how you would ensure quality and efficiency in framing order completion.

• Understanding of how to maintain visual standards and inventory accuracy within a department.

📝 Enhancement Note: For an entry-level part-time retail role, a formal portfolio is unlikely to be a strict requirement. However, being able to articulate past experiences that align with the job responsibilities (e.g., customer service success, attention to detail, learning new processes) will be beneficial during the interview.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance plans are available, typically with eligibility requirements based on hours worked and tenure.

• Paid Time Off (PTO): Accrued PTO is provided, offering flexibility for personal time and rest.

• Tuition Assistance: Support for continuing education, helping team members advance their learning and careers.

• Employee Discounts: A generous discount on Michaels products, encouraging personal creativity and savings.

• Other Benefits: May include retirement savings plans (e.g., 401k) and other company-specific perks.

Working Hours:

• This is a part-time position. Actual hours will vary based on business needs and scheduling, but typically range from 15-30 hours per week.

• Work hours include nights, weekends, and early mornings, aligning with typical retail operating schedules.

📝 Enhancement Note: The salary estimate is based on typical part-time retail associate wages in the specified region and experience level. Benefits are listed based on the provided description and common retail offerings. The "40" hours AI-derived working hours is likely an artifact and should be disregarded for a part-time role; actual hours will be significantly less.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts supplies in North America.

Company Size: Large (Over 10,000 employees). Michaels operates over 1,300 stores across the US and Canada, indicating a substantial corporate structure and widespread retail presence.

Founded: 1973. With a long history, Michaels has established itself as a staple in the creative community, suggesting a stable and experienced organization.

Team Structure:

• Operations Team: This role is part of the store's operational team, directly reporting to the Store Manager or an Assistant Manager.

• Departmental Focus: The Framer will be primarily responsible for the Custom Framing department, collaborating with other sales associates for general store coverage.

• Cross-functional Collaboration: Expected to work alongside other retail associates for tasks such as truck unloading, stocking, and customer assistance across departments.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing solutions ("Elevated ABC Deliver").

• Process Adherence: Strict adherence to Standard Operating Procedures (SOPs) for operational consistency, safety, and compliance.

• Efficiency Focus: Drive to complete orders on time and maintain store standards for a positive shopping experience.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture emphasizes creativity, customer service, and operational efficiency within a structured retail environment. The long history and large size suggest a stable employer with established processes.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate. This position is designed for individuals starting their careers in retail or looking for part-time work with skill development opportunities.

Reporting Structure: Reports directly to the Store Manager or Assistant Store Manager, with potential guidance from a Framing Department Lead if one is designated.

Operations Impact: As a Framer, the impact is direct on customer satisfaction and revenue generation through specialized custom framing sales. Efficient operations in this department contribute to the overall store's profitability and customer loyalty.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales, and customer service, leading to increased responsibilities within the department.

• Retail Advancement: Potential to move into roles such as Sales Associate, Key Holder, or Assistant Manager positions within Michaels stores, with further experience and training.

• Cross-Training: Exposure to various store operations, providing a broad understanding of retail management.

• Leadership Potential: For individuals demonstrating strong performance and leadership qualities, there are pathways to supervisory and management roles.

📝 Enhancement Note: This role serves as a foundational stepping stone within Michaels' retail operations. Growth is typically achieved through demonstrated performance, acquiring new skills, and expressing interest in taking on more responsibility within the store.

🌐 Work Environment

Office Type: Public Retail Store. The primary workspace is within a customer-facing retail environment.

Office Location(s): Greensburg, Pennsylvania (5280 Route 30 Ste 6). This is a specific store location.

Workspace Context:

• Customer Interaction: A significant portion of the day involves direct interaction with customers in the store and the framing department.

• Tools & Technology: Access to framing equipment (glass cutter, heat press), point-of-sale (POS) systems, and potentially inventory management tools.

• Team Interaction: Collaboration with fellow retail associates for daily tasks and customer support. The framing shop is a dedicated workspace within the larger store.

Work Schedule:

• Part-time schedule, requiring flexibility to work nights, weekends, and early mornings.

• The schedule will be set by store management based on business needs.

📝 Enhancement Note: The work environment is dynamic and fast-paced, typical of a retail setting. It requires adaptability to customer needs and operational demands, including periods of standing, lifting, and precise task execution.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications and relevant experience.

• In-Person Interview: Typically conducted by the Store Manager or Assistant Manager. This will likely involve behavioral questions and scenario-based questions related to customer service, problem-solving, and retail operations.

• Skills Assessment: May include a practical demonstration of basic measuring skills or a discussion about operating equipment. For this role, it's more likely to be a discussion about their aptitude and willingness to learn.

• Cultural Fit Assessment: Evaluation of how well the candidate aligns with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. However, candidates should be prepared to discuss:
  • Past Customer Service Successes: Examples of how you've helped customers, resolved issues, or gone above and beyond.
  • Attention to Detail: How you ensure accuracy in tasks, especially if discussing prior roles involving precise work.
  • Learning Agility: Your approach to learning new skills, tools, or processes, particularly relevant for operating framing equipment.
  • Teamwork Examples: Instances where you collaborated effectively with colleagues.

Challenge Preparation:

• Be ready to answer questions like:

  • "How would you handle a customer who is unhappy with their custom framing order?"

  • "Describe a time you had to learn a new skill quickly for a job."

  • "How do you prioritize tasks when you have multiple customers waiting and framing orders to complete?"

  • "What does excellent customer service mean to you in a retail environment?"

📝 Enhancement Note: The interview process will likely be straightforward, focusing on assessing fundamental customer service skills, a willingness to learn, and alignment with the retail environment. A strong emphasis will be placed on practical aptitude and attitude.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic to fit frame dimensions.
  • Heat Press: Used for various framing applications, such as applying adhesives or sealing materials.
  • Mat Cutters: Tools for cutting mats to size and shape for artwork.
  • Framing Hardware & Tools: Saws, jointers, staple guns, and other equipment for assembling frames.

• Point of Sale (POS) System: Used for processing customer transactions, managing sales, and potentially inventory lookups.

• Basic Computer Skills: For accessing training, company communications, and potentially basic inventory or customer order management.

Analytics & Reporting:

• Sales Reports: Generated from the POS system to track individual and department sales performance.

• Inventory Reports: To monitor stock levels of framing materials and ready-made frames.

CRM & Automation:

• Customer Order Management System: Likely integrated with the POS, to track custom framing orders, customer details, and production status.

• Omni-channel Systems: Tools to support online order fulfillment and in-store pickup processes.

📝 Enhancement Note: Proficiency in operating specific framing equipment is essential. Familiarity with standard retail POS systems is also a key technical requirement. The company likely uses proprietary systems for order management and inventory, which will be trained on the job.

👥 Team Culture & Values

Operations Values:

• Creativity: Encouraging customers and team members to explore their creative potential.

• Customer Focus: Prioritizing customer needs and ensuring a positive shopping and service experience.

• Teamwork: Collaborating effectively with colleagues to achieve store goals and support each other.

• Integrity: Upholding company policies, safety standards, and ethical practices.

• Efficiency: Striving for timely completion of tasks and orders while maintaining quality.

Collaboration Style:

• Cross-Functional Support: Team members are expected to assist in various areas of the store as needed, fostering a supportive and adaptable environment.

• Open Communication: Encouraging feedback and open dialogue to improve processes and customer service.

• Process-Oriented: Adherence to established SOPs ensures consistency and teamwork in executing daily operations.

📝 Enhancement Note: Michaels promotes a culture that balances creative expression with the disciplined execution of retail operations. Collaboration is key to managing the diverse demands of a retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Effectively managing customer interactions, production tasks, and general store duties simultaneously.

• Learning Technical Skills: Mastering the operation of specialized framing equipment and ensuring precision in custom work.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to complex.

• Physical Demands: The role requires standing for extended periods and lifting heavy items, which can be physically demanding.

Learning & Development Opportunities:

• Framing Certification: Potential for advanced training and certification in custom framing techniques, enhancing expertise.

• Sales & Customer Service Training: Development of consultative sales skills and advanced customer engagement strategies.

• Retail Management Exposure: Opportunities to learn about store operations, inventory management, and leadership from experienced managers.

• Product Knowledge: Deepening understanding of art materials, framing techniques, and design trends.

📝 Enhancement Note: This role offers significant opportunities for hands-on skill development in a specialized trade within a retail context. Success depends on a willingness to learn, adapt, and perform under various operational demands.

💡 Interview Preparation

Strategy Questions:

• Operations Strategy: Be prepared to discuss how you would ensure the quality and timeliness of custom framing orders. Think about prioritizing tasks when multiple customers need attention.

• Customer Service & Sales: How would you approach a customer who is unsure about their framing choices? How would you handle a complaint about a finished framing order?

• Problem-Solving: Describe a time you had to adapt to a new process or tool at work. How do you ensure accuracy in your work?

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?"

• "Why are you interested in a part-time role with Michaels?"

Portfolio Presentation Strategy:

• While a formal portfolio isn't required, have ready:
  • Specific Examples: Concrete instances from past jobs or personal projects that demonstrate your skills in customer service, attention to detail, problem-solving, or any hands-on work.
  • Enthusiasm for Learning: Express your eagerness to learn the framing craft and contribute to the team.
  • Understanding of the Role: Show you understand the blend of customer interaction, sales, and production involved.

📝 Enhancement Note: Focus on demonstrating a positive attitude, a strong work ethic, and a genuine interest in learning the custom framing craft. Highlight any experience that showcases reliability, attention to detail, and customer service aptitude.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels careers website.

• Resume Optimization: Tailor your resume to highlight any customer service, retail, sales, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "attention to detail."

• Prepare for Interview: Review the "Interview Preparation" section above. Be ready to discuss your skills and experiences with specific examples.

• Company Research: Familiarize yourself with Michaels' brand, its commitment to creativity, and its custom framing services. Understand their values and what makes them a leading arts and crafts retailer.

• Express Enthusiasm: Clearly articulate your interest in learning the custom framing trade and contributing to the store's success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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