Retail Framer Part Time

📍 Job Overview

Job Title: Retail Framer Part Time

Company: Michaels Stores

Location: Fairfax, Virginia, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: 2026-09-20

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role focuses on the direct customer interaction within the custom framing department, emphasizing relationship building and consultative sales to provide tailored art and framing solutions.

• Responsibilities include executing sales and production targets for custom framing orders, ensuring high-quality and timely completion of projects.

• The position involves maintaining the visual merchandising standards of the ready-made frame department and other assigned retail areas, including SISO (Store Inventory, Store Out) and Directed Replenishment.

• A key aspect is delivering exceptional customer service, assisting shoppers with product location, and maintaining a well-organized and stocked store environment to enhance the customer shopping experience.

📝 Enhancement Note: While the job title is "Retail Framer Part Time," the core responsibilities and emphasis on "personal designer by using Elevated ABC Deliver" suggest a role that blends sales, customer service, and technical framing skills. The "0-2 Years" experience level indicates a strong focus on training and development within the custom framing process.

📈 Primary Responsibilities

• Actively engage customers to understand their framing needs, acting as a consultative sales associate to propose custom framing solutions that align with their artistic vision and budget.

• Execute sales and production goals for custom framing orders, ensuring accuracy in measurements, material selection, and order fulfillment to meet established timelines and quality standards.

• Maintain and enhance the visual presentation of the ready-made frame department, including displays, signage, and product placement, to drive impulse purchases and customer engagement.

• Support inventory management through accurate receiving of truck unloadings, stocking of merchandise, and adherence to SISO and Directed Replenishment procedures to ensure optimal stock levels.

• Provide friendly and efficient customer service across the store, assisting with product location, answering inquiries, and ensuring a positive shopping experience that encourages repeat business.

• Operate the cash register accurately and efficiently, handling cash, credit transactions, and executing all cash handling procedures to company standards.

• Participate in and support company-wide initiatives such as shrink prevention, safety programs, and Omni channel processes (e.g., Buy Online, Pickup In Store).

• Maintain a clean, safe, and clutter-free work environment, adhering to all Standard Operating Procedures (SOPs) and company policies to ensure compliance and operational excellence.

📝 Enhancement Note: The responsibilities highlight a balance between sales-driven customer interaction (Elevated ABC Deliver) and operational tasks like inventory management and store maintenance, which are typical for a customer-facing retail role with specialized department duties.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent preferred.

Experience: 0-2 years of experience in a retail or customer-facing role.

Required Skills:

• Basic computer proficiency for order entry and system navigation.

• Fundamental measuring skills to ensure accurate custom framing specifications.

• Ability to operate specialized framing equipment and tools, including a glass cutter, safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Proven ability to build customer relationships and provide consultative sales assistance.

• Basic math skills for cash handling and transaction processing.

• Ability to work effectively in a fast-paced retail environment. Preferred Skills:

• Previous retail sales experience, particularly in a custom or specialized department.

• Experience in selling products and/or services directly to customers, with a consultative approach.

• Familiarity with visual merchandising principles and display techniques.

• Basic understanding of inventory management and replenishment processes.

• Experience with point-of-sale (POS) systems and cash handling procedures.

📝 Enhancement Note: The "0-2 Years" experience level indicates that the company is willing to train candidates with foundational skills and a strong aptitude for customer service and technical learning in custom framing. The emphasis on "basic" skills suggests an entry-level to junior position.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be strictly required for this entry-level role, candidates are strongly encouraged to prepare examples of how they have successfully:

• Built customer relationships and provided solutions in previous roles, showcasing communication and problem-solving skills.

• Contributed to sales targets or achieved personal sales goals through effective customer engagement.

• Managed tasks in a retail environment, such as merchandising, stocking, or customer assistance.

• Demonstrated attention to detail and accuracy in tasks involving measurements or order processing. Process Documentation:

• Candidates should be prepared to discuss their understanding of and experience with:

• Following Standard Operating Procedures (SOPs) to ensure consistent and compliant operations.

• Executing company programs and policies to maintain operational standards.

• Understanding and applying basic inventory management and replenishment processes.

• Adhering to safety protocols and contributing to a secure work environment.

📝 Enhancement Note: For an entry-level retail framing role, a formal portfolio is less common. The focus will be on behavioral examples and demonstrated understanding of operational processes, rather than a curated collection of design work. Candidates should be ready to speak to past experiences that align with the responsibilities.

💵 Compensation & Benefits

Salary Range: $13.00 - $15.30 per hour. This range reflects the compensation for a part-time Retail Framer position in the Fairfax, Virginia area, considering the experience level and specific duties.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical coverage (eligibility may vary based on hours worked)

• Dental coverage (eligibility may vary)

• Vision coverage (eligibility may vary)

• Telemedicine services

• Flexible spending accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products

Working Hours: This is a part-time position. Specific hours will vary based on store needs and scheduling, potentially including nights, weekends, and early mornings. The role is structured around providing coverage for the framing department and general store operations.

📝 Enhancement Note: The salary range provided is specific to the location and part-time nature of the role. Benefits are comprehensive for a retail position and include options for full-time and part-time employees, though eligibility criteria should be confirmed.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading destination for creating and celebrating in North America, operating over 1,300 stores.

Company Size: Large Enterprise (over 10,000 employees globally). This size implies established operational processes, structured training programs, and opportunities for advancement within a large retail network.

Founded: 1973. With a long history, Michaels has developed a strong brand identity and a deep understanding of the creative consumer market.

Team Structure:

• The Retail Framer will be part of the store's operational team, working alongside other sales associates, department specialists, and under the guidance of store leadership (e.g., Store Manager, Assistant Store Manager, Department Specialist/Manager).

• Collaboration is expected with team members across different departments to ensure overall store performance and customer satisfaction.

• The framing department operates as a specialized area within the larger retail environment, requiring focused attention and expertise. Methodology:

• Emphasis on Standard Operating Procedures (SOPs) for consistent execution of tasks and adherence to company policies.

• Customer-centric approach, focusing on building relationships and providing solutions ("Elevated ABC Deliver").

• Data-driven decision-making for inventory management (SISO, Directed Replenishment) and sales performance.

• Commitment to safety and loss prevention programs to maintain a secure and efficient store environment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture at Michaels emphasizes creativity, customer engagement, and operational efficiency. The size and history of the company suggest a well-defined operational framework and a commitment to employee development within the retail sector.

📈 Career & Growth Analysis

Operations Career Level: This role is considered an entry-level to junior position within retail operations, specifically focused on a specialized department (Custom Framing). It provides foundational experience in customer service, sales, merchandising, and operational execution within a retail setting.

Reporting Structure: The Retail Framer typically reports to a Store Manager, Assistant Store Manager, or a designated Department Specialist/Manager responsible for the Custom Framing department. This structure provides direct supervision and guidance for daily tasks and performance.

Operations Impact: While a part-time role, the Retail Framer significantly impacts store operations through direct customer sales, contributing to revenue targets for the custom framing department. Effective customer service and merchandising also influence overall store traffic, customer satisfaction, and brand perception. Accurate inventory management and adherence to SOPs are critical for efficient store operations.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, consultative sales, and advanced customer service.

• Department Specialization: Potential to advance to a lead or specialist role within the Custom Framing department, taking on more responsibility for production, training, and sales strategies.

• Retail Management Path: Experience gained can serve as a stepping stone to broader retail management roles, such as Key Holder, Assistant Store Manager, or Store Manager positions within Michaels.

• Cross-Training: Possibility of cross-training in other store departments to gain broader retail operational experience.

📝 Enhancement Note: The growth potential for this role is primarily within the retail operations and sales spectrum, offering a clear path for development within Michaels' extensive store network. The focus is on mastering the craft and customer engagement within the framing department, with avenues to broader retail leadership.

🌐 Work Environment

Office Type: The work environment is a public retail store setting. This includes customer-facing areas that are climate-controlled, as well as stock rooms which may have varying climate control. Some outdoor work may be required for tasks such as retrieving shopping carts or during truck unloading.

Office Location(s): The specific store location is Fairfax, VA (3089A Nutley St). This is a typical suburban retail location, accessible by car and potentially public transport depending on local infrastructure.

Workspace Context:

• The workspace includes the main retail floor, where customer interaction and merchandising occur, and the custom framing shop area, which houses specialized equipment like glass cutters and heat presses.

• The environment is dynamic, with constant customer traffic and varied tasks throughout the day.

• Collaboration with team members is essential for managing store flow, customer queues, and task completion.

Work Schedule: This is a part-time position. The schedule will be variable and may include nights, weekends, and early mornings, depending on business needs and store operating hours. Flexibility is key to ensure adequate coverage for customer service and operational demands.

📝 Enhancement Note: The work environment is typical of a retail setting, requiring adaptability to customer flow, various task demands, and a blend of indoor and potentially brief outdoor activities. The framing shop itself is a specialized workspace with specific equipment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online screening to assess basic qualifications and interest.

• In-Person Interview: Typically involves a one-on-one or panel interview with store leadership (e.g., Store Manager, Department Specialist). This will focus on behavioral questions related to customer service, sales aptitude, problem-solving, and teamwork.

• Skills Assessment: May include a practical demonstration or discussion about operating framing equipment, measuring, or handling customer scenarios.

• Final Interview/Offer: If successful, a final discussion may occur before an offer of employment is extended.

Portfolio Review Tips:

• For this role, a traditional design portfolio is not expected. Instead, be prepared to discuss:

• Customer Service Successes: Share specific examples of how you've gone above and beyond for customers, resolved issues, or built strong relationships.

• Sales Aptitude: Provide instances where you've successfully sold products or services, met sales targets, or persuaded customers.

• Problem-Solving Scenarios: Be ready to describe how you've handled challenging customer interactions or operational issues.

• Teamwork Contributions: Give examples of how you've collaborated effectively with colleagues to achieve common goals.

• Technical Aptitude: Discuss any experience with tools, equipment, or technical tasks, highlighting your ability to learn and operate machinery safely.

Challenge Preparation:

• Customer Scenario: Be ready to role-play a customer interaction where a customer needs help with custom framing. Focus on active listening, asking clarifying questions, and proposing solutions.

• Problem-Solving Question: Prepare to answer questions like, "What would you do if a customer was unhappy with their custom framing order?" or "How would you handle a situation where you're busy with multiple customers?"

• Operational Knowledge: Be prepared to discuss your understanding of basic retail operations, such as merchandising, stocking, and cash handling, and how you would ensure accuracy and efficiency.

📝 Enhancement Note: The interview process for this role will heavily emphasize behavioral competencies, customer service skills, and a demonstrated ability to learn technical framing processes. Candidates should prepare specific examples from past experiences that showcase these attributes.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Proficiency or willingness to learn operation of specialized machinery such as mat cutters, framing saws, and heat presses.

• Glass Cutter: Essential tool for precise glass sizing.

• Measuring Tools: Tape measures, rulers, and calipers for accurate order specifications.

Analytics & Reporting:

• Point-of-Sale (POS) System: For processing transactions, managing sales data, and customer orders.

• Inventory Management Systems: Likely internal systems for tracking stock levels, managing replenishment (SISO, Directed Replenishment), and processing truck unloads.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: While not a dedicated CRM role, the "Elevated ABC Deliver" methodology implies a focus on building customer relationships, potentially using basic customer data captured at the POS or through in-store interactions.

• Order Management Systems: Integrated with the POS to track custom framing orders from placement through production to completion.

📝 Enhancement Note: The technology stack for this role is primarily focused on direct customer interaction tools (POS) and specialized operational equipment. While advanced systems may exist at a corporate level, the day-to-day tools are practical and hands-on.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through exceptional service and consultative sales.

• Creativity & Passion: Embracing the joy of creativity and helping customers bring their artistic visions to life through custom framing.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals, support each other, and create a positive work environment.

• Accountability & Integrity: Adhering to company policies, SOPs, and ethical standards in all tasks and interactions.

• Efficiency & Quality: Striving for high-quality output in custom framing production and efficient execution of daily retail operations.

Collaboration Style:

• Cross-functional Integration: Working seamlessly with other store associates to ensure a cohesive customer experience, from greeting at the door to completing a sale.

• Process Improvement Mindset: Willingness to follow established procedures (SOPs) while also being open to feedback and suggestions for improving workflow efficiency and customer satisfaction.

• Knowledge Sharing: Contributing to a learning environment by sharing best practices and supporting new team members in understanding framing processes and customer service standards.

📝 Enhancement Note: The culture at Michaels encourages a blend of creative expression, customer engagement, and operational discipline. Team members are expected to be collaborative, responsible, and dedicated to providing a positive experience for both customers and colleagues.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales processes while also ensuring timely and high-quality production of custom framing orders.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex projects.

• Pace of Retail: Adapting to the fluctuating demands of a retail environment, including busy periods, multiple customer requests, and varied tasks.

• Learning Specialized Skills: Mastering the technical aspects of custom framing, including equipment operation, material knowledge, and design principles.

Learning & Development Opportunities:

• Custom Framing Certification/Training: Opportunity to gain in-depth knowledge and potentially formal training in custom framing techniques and best practices.

• Sales and Customer Service Skills: Development of advanced consultative selling, relationship building, and problem-solving skills.

• Retail Operations Expertise: Gaining hands-on experience in merchandising, inventory management, cash handling, and store operations.

• Career Advancement within Michaels: Clear pathways for progression into roles with greater responsibility, such as lead framer, department specialist, or store management.

📝 Enhancement Note: The role presents opportunities to develop both technical craft skills and essential retail competencies. Overcoming challenges will be key to unlocking growth opportunities within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Tell me about a time you dealt with a difficult customer. How did you resolve the situation?" (Focus on empathy, problem-solving, and de-escalation.)

• Sales Approach: "How would you approach a customer who is unsure about framing options for a valuable piece of art?" (Highlight consultative selling, asking questions, understanding value.)

• Problem-Solving: "Imagine a custom framing order is delayed due to a production issue. How would you communicate this to the customer and what steps would you take?" (Emphasize communication, proactivity, and solutions.)

Company & Culture Questions:

• "Why are you interested in working for Michaels, and specifically in custom framing?" (Connect your passion for creativity/crafts and customer service to the company's mission.)

• "How do you contribute to a positive team environment?" (Provide examples of collaboration, support, and positive attitude.)

• "What does 'customer-centric' mean to you in a retail setting?" (Discuss understanding customer needs, providing solutions, and ensuring satisfaction.) Portfolio Presentation Strategy:

• Verbal Examples: Prepare 3-4 specific stories from previous roles (retail, service, or even volunteer work) that demonstrate:

  • Excellent customer service and relationship building.
  • Successful sales or persuasive interactions.
  • Problem-solving skills in a fast-paced environment.
  • Attention to detail and accuracy.

• Framing Aptitude: Be ready to discuss your interest in custom framing and any hands-on experience, highlighting your ability to learn and operate tools safely.

• Enthusiasm: Convey genuine enthusiasm for creativity, art, and helping customers bring their projects to life.

📝 Enhancement Note: Interview preparation should focus on leveraging past experiences to showcase transferable skills in customer service, sales, and operational execution. Demonstrating a genuine interest in the creative aspect of framing will be a significant advantage.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, attention to detail, and any experience with tools or hands-on tasks. Use keywords from the job description.

• Prepare Behavioral Examples: For each key responsibility, think of a specific situation from your past work or life experience that demonstrates your capability. Use the STAR method (Situation, Task, Action, Result) to structure your responses.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understanding their mission ("fuel the joy of creativity") will be beneficial.

• Practice Interview Questions: Rehearse answers to common retail and customer service interview questions, focusing on clarity, conciseness, and positivity. Be ready to discuss your interest in custom framing specifically.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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