PT Framer, Burlington WA, Store 2753

📍 Job Overview

Job Title: PT Framer, Burlington WA, Store 2753

Company: Michaels Stores

Location: Burlington, Washington, United States

Job Type: Part-time

Category: Retail Operations / Customer Service

Date Posted: 2026-09-20

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Provide exceptional customer service by building relationships and creating custom framing solutions to meet client needs.

• Execute sales and production targets within the custom framing department, ensuring high-quality and timely order completion.

• Maintain store standards through effective merchandising, stocking, and ensuring a safe, clean, and clutter-free environment.

• Operate point-of-sale systems and manage cash handling procedures accurately and efficiently.

• Support overall store operations, including inventory management, omni-channel processes, and team collaboration.

📝 Enhancement Note: This role is a direct customer-facing position focused on sales and service within a specialized department (custom framing). While not a traditional "Revenue Operations" role, it heavily relies on sales support, process adherence, and customer relationship management, which are foundational to GTM success. The emphasis on sales targets and customer solutions aligns with revenue generation support.

📈 Primary Responsibilities

• Engage customers using Elevated ABC Deliver methodology to build rapport and identify custom framing needs.

• Consult with customers to design and propose framing solutions, leveraging product knowledge and design principles.

• Accurately measure artwork and select appropriate materials (mats, frames, glass) based on customer specifications and design best practices.

• Operate framing equipment, including mat cutters, saws, and assembly tools, adhering to safety protocols.

• Ensure all custom framing orders are produced to a high standard of quality and delivered within the promised timeframe.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Shop In, Ship Out) and Directed Replenishment processes.

• Acknowledge and greet customers promptly, assist with locating products, and offer solutions to inquiries.

• Operate the cash register, process transactions accurately, and adhere to all cash handling and security standards.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to company standards and timelines.

• Support omni-channel fulfillment processes, such as Buy Online, Pick Up In Store (BOPIS) and Ship-from-Store.

• Uphold Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational excellence.

• Contribute to shrink and safety initiatives, maintaining a safe and secure work environment for team members and customers.

• Interact positively and respectfully with colleagues, fostering a collaborative team environment aligned with company values.

📝 Enhancement Note: The responsibilities highlight a blend of sales, production, and operational tasks. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach designed to maximize customer value and conversion, directly impacting revenue. The production aspect ensures service delivery, a key component of the customer experience that influences repeat business.

🎓 Skills & Qualifications

Education: High school diploma or equivalent strongly preferred.

Experience: 0-2 years of experience in a customer-facing retail or service role.

Required Skills:

• Basic computer proficiency for system navigation and transaction processing.

• Fundamental measuring skills for accurate order placement and production.

• Ability to operate basic framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Ability to understand and adhere to Standard Operating Procedures (SOPs).

• Basic inventory management and stocking capabilities.

• Effective communication and interpersonal skills for customer and team interaction.

• Ability to work effectively in a fast-paced retail environment. Preferred Skills:

• Prior retail sales experience, particularly in custom design or service-oriented roles.

• Experience selling products and/or services directly to customers.

• Familiarity with art, design principles, or custom framing techniques.

• Experience operating a cash register and handling cash transactions.

• Familiarity with omni-channel retail processes (e.g., BOPIS).

📝 Enhancement Note: While the experience level is entry-level, the "preferred" skills point towards candidates who can quickly learn and adapt to sales-driven responsibilities and specialized production tasks. The emphasis on "selling products and/or services" directly relates to revenue generation, making candidates with prior sales experience highly desirable.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrated ability to follow Standard Operating Procedures (SOPs) for consistent execution.

• Examples of managing inventory and maintaining stock levels for assigned departments.

• Documentation or description of experience with point-of-sale (POS) systems and cash handling.

• Evidence of customer interaction and problem-solving in a retail setting. Process Documentation:

• Understanding and adherence to established workflow for custom framing order processing from consultation to completion.

• Familiarity with stock management processes, including receiving, stocking, and merchandising.

• Ability to execute tasks according to company-defined operational processes and safety guidelines.

📝 Enhancement Note: For an entry-level role like this, a formal "portfolio" is less likely. However, candidates should be prepared to discuss their understanding of processes and how they've applied them in previous roles. This section focuses on the candidate's ability to follow established operational procedures, which is crucial for maintaining service quality and efficiency in a retail environment.

💵 Compensation & Benefits

Salary Range: $17.25 - $20.30 per hour.

This range reflects the compensation for the PT Framer position at Michaels Stores in Burlington, WA, based on the provided information.

Benefits:

• 401(k) with employer match (eligibility requirements apply).

• Employee Assistance Program (EAP) for confidential support.

• Medical, Dental, and Vision coverage (eligibility requirements apply).

• Telemedicine services for convenient healthcare access.

• Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses.

• Commuter benefits to assist with transportation costs.

• Tuition assistance programs for ongoing education.

• Adoption assistance to support team members growing their families.

• Employee discounts on Michaels products and partner programs.

Working Hours: Part-time, with potential for up to 40 hours per week. Work hours include nights, weekends, and early mornings, as dictated by store operational needs.

📝 Enhancement Note: The salary range is competitive for a part-time retail framing position in the Burlington, WA area, considering the specialized skills involved. The benefits package is comprehensive for a part-time role, offering significant value beyond base compensation. The mention of "up to 40 hours" suggests potential for consistent part-time work, but actual hours will vary.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts supplies in North America.

Company Size: Large enterprise, operating over 1,300 stores across North America and online.

Founded: 1973, headquartered in Irving, Texas. Michaels has a long-standing presence and deep roots in the creative community.

Team Structure:

• This role operates within a store-level team, reporting to store management (e.g., Store Manager, Assistant Store Manager, or Framing Department Manager).

• Collaboration is expected with fellow store associates across various departments (e.g., Sales Floor, Cashier, Inventory).

• The framing department may operate semi-autonomously but is integrated into the overall store operational flow. Methodology:

• Emphasis on customer-centric service delivery, focusing on building relationships and providing solutions.

• Adherence to established Standard Operating Procedures (SOPs) and company programs for consistent execution.

• Focus on visual merchandising and maintaining a well-organized and appealing store environment.

• Data-driven approach to sales performance and inventory management, utilizing system reports.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels cultivates a culture centered around creativity, community, and customer engagement. For a Framer, this translates to a work environment where creativity is encouraged in customer solutions, and strong interpersonal skills are valued for building customer loyalty. The company's large scale means established processes and a structured approach to operations are paramount.

📈 Career & Growth Analysis

Operations Career Level: Entry-level specialist role focused on a specific department (Custom Framing). This position is foundational for understanding retail operations, customer service, and sales processes.

Reporting Structure: Reports to store leadership, such as the Framing Department Manager or Store Manager. Direct interaction with customers is a primary function.

Operations Impact: Directly contributes to store revenue through custom framing sales and customer engagement. Ensures operational efficiency in the framing department and contributes to overall store presentation and customer satisfaction, which impacts repeat business and brand perception.

Growth Opportunities:

• Skill Development: Progression to Senior Framer or Lead Framer roles, potentially involving training new team members.

• Cross-Training: Opportunities to gain experience in other store departments (e.g., Merchandising, Customer Service) to broaden retail skill sets.

• Leadership Potential: Advancement into Assistant Store Manager or Store Manager roles through demonstrated leadership, operational proficiency, and sales performance.

• Specialization: Potential to move into roles focused on visual merchandising or inventory management within a retail context.

📝 Enhancement Note: While this is an entry-level position, Michaels often promotes from within. The growth path clearly indicates opportunities to develop core retail operations skills, sales expertise, and eventually leadership capabilities within the organization. Demonstrating proficiency in sales, process adherence, and customer service will be key to unlocking these opportunities.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated custom framing shop within the store.

Office Location(s): Burlington, WA (Store 2753), specifically at 1567 S Burlington Blvd. This is a physical, on-site role.

Workspace Context:

• The framing shop environment involves specialized equipment and materials, including glass cutters and heat presses, requiring careful adherence to safety protocols.

• The sales floor requires constant interaction with customers and dynamic task management, including stocking, merchandising, and assisting shoppers.

• Climate-controlled public areas are standard, though some stock rooms may not be.

• Potential for outdoor work during truck unloads or retrieving shopping carts.

Work Schedule: Flexible part-time schedule, including nights, weekends, and early mornings, to meet customer traffic and operational needs.

📝 Enhancement Note: The work environment is dynamic and customer-focused. The framing shop requires precision and a commitment to safety. The sales floor demands adaptability and strong customer engagement skills. This environment is ideal for individuals who thrive on interaction and enjoy a hands-on role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Focus on relevant experience (customer service, retail, sales) and required skills.

• Phone Screen/Initial Interview: Discussion of basic qualifications, availability, and customer service philosophy.

• In-Person Interview: May involve a practical demonstration of measuring skills or operating equipment (if feasible and safe), discussion of customer scenarios, and assessment of cultural fit. Candidates will be asked about their understanding of sales processes and customer relationship building.

• Background Check: Standard for retail positions.

Portfolio Review Tips:

• Since this is an entry-level role, a formal portfolio is not expected. However, candidates should be prepared to discuss:

  • Examples of excellent customer service they have provided in previous roles.

  • How they have handled sales inquiries or assisted customers in making purchasing decisions.

  • Any experience they have with visual merchandising or maintaining store standards.

  • Their understanding of safety protocols in a work environment.

  • Their ability to follow instructions and procedures. Challenge Preparation:

• Be ready to discuss how you would handle common customer service situations, such as:

  • A customer who is unsure about framing choices.
  • A customer with a specific budget constraint.
  • A situation where a product is out of stock.

• Prepare to articulate your understanding of the importance of accuracy in custom orders and the impact of quality on customer satisfaction.

• Demonstrate enthusiasm for creative projects and helping customers bring their visions to life.

📝 Enhancement Note: The interview process will likely assess a candidate's aptitude for sales, customer service, and operational execution. Candidates should focus on highlighting transferable skills from previous roles, demonstrating a proactive approach to learning, and showcasing a strong customer-centric mindset.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and handling payments. Proficiency with retail POS systems is beneficial.

• Custom Framing Software/Design Tools: While not explicitly mentioned, likely used for visualizing framing options and generating order details. Basic computer skills are sufficient, but an aptitude for learning software is advantageous.

• Measuring Tools: Tape measures, rulers, calipers for accurate artwork and mat measurements.

• Framing Equipment: Mat cutters, saws, assembly tools, potentially heat presses and specialized framing machinery. Safe and proficient operation is key.

• Glass Cutter: For precise cutting of glass or acrylic for framing.

Analytics & Reporting:

• Basic understanding of sales performance metrics (e.g., sales per hour, transaction value) may be beneficial, though direct reporting is unlikely for this role.

• Inventory management systems for tracking stock levels of frames, mats, and supplies. CRM & Automation:

• The "Elevated ABC Deliver" methodology implies a customer relationship management (CRM) component, focusing on personalized customer engagement to drive sales and loyalty.

📝 Enhancement Note: The technology stack is primarily focused on direct customer interaction, sales processing, and production equipment. While advanced analytics tools are not expected for this role, an understanding of how sales and inventory data contribute to store