PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Citrus Heights, California, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-09-19

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This part-time Framer role focuses on delivering exceptional customer experiences within a retail environment, specifically in custom framing.

• Key responsibilities include building strong customer relationships through personalized design consultations and sales.

• The role demands adherence to Standard Operating Procedures (SOPs) for compliance, safety, and operational efficiency.

• Success in this position requires maintaining high-quality standards in both custom framing production and store merchandising.

📝 Enhancement Note: While the job title is "PT Framer," the responsibilities extend beyond just framing to encompass broader retail operations, customer engagement, and sales, indicating a customer-facing role with a specialized function within the store. The "0-2 Years" experience level suggests this is an entry-level position, suitable for individuals new to retail or custom framing.

📈 Primary Responsibilities

• Develop and maintain strong customer relationships by actively engaging with shoppers, understanding their needs, and providing tailored custom framing solutions.

• Execute sales and production targets for the custom framing department by effectively selling products and services, utilizing Elevated ABC Deliver methodologies.

• Ensure the timely and high-quality completion of all custom framing orders, meeting or exceeding customer expectations and company standards.

• Manage and maintain the ready-made frame department, including SISO (Sales In, Stock Out) and Directed Replenishment, to ensure optimal product presentation and availability.

• Provide friendly and efficient customer service, assisting customers in locating products, offering solutions, and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with laws, regulations, and internal policies.

• Actively participate in shrink and safety programs, contributing to a secure and accident-free workplace.

• Operate the cash register accurately and efficiently, adhering to all cash handling standards and procedures.

• Assist with Omni-channel processes, supporting customer orders and fulfillment across various channels.

• Participate in truck un-loading and stocking processes, ensuring adherence to truck standards and budget.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, production, customer service, and operational tasks. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach focused on relationship building and consultative selling, which is crucial for custom framing.

🎓 Skills & Qualifications

Education: High school diploma or equivalent strongly preferred, as basic computer and measuring skills are fundamental.

Experience: 0-2 years of experience in a customer-facing retail environment. Prior experience in sales or service roles is beneficial.

Required Skills:

• Basic computer skills for order processing and potential system navigation.

• Basic measuring skills for accurate framing measurements.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service skills, including active listening and problem-solving.

• Cash handling proficiency and accuracy.

• Familiarity with merchandising and maintaining a visually appealing retail space.

• Understanding and application of safety procedures within a retail and workshop environment.

• Effective communication skills for interacting with customers and team members.

• Ability to work collaboratively as part of a retail team.

• Basic time management skills to balance multiple tasks and prioritize effectively. Preferred Skills:

• Previous retail experience, particularly in a sales-driven environment.

• Proven experience in selling products and/or services to customers, with a consultative approach.

• Familiarity with custom framing processes or art presentation.

• Experience with inventory management or stock replenishment systems.

📝 Enhancement Note: The "0-2 Years" experience level, combined with "basic computer skills" and "measuring skills," indicates that formal training on specialized framing equipment will be provided. The preference for retail and sales experience points towards prioritizing customer interaction and sales aptitude.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Evidence of successful customer engagement and relationship building, particularly in consultative sales scenarios.

• Examples demonstrating the ability to understand customer needs and translate them into product or service solutions (e.g., custom framing designs).

• Documentation of adherence to operational procedures, such as accurate order processing or inventory management tasks.

• Proof of quality execution in previous roles, such as well-executed projects or customer satisfaction metrics. Process Documentation:

• Showcase understanding of workflow processes, from customer consultation to order fulfillment in a custom framing context.

• Demonstrate ability to follow established SOPs and company programs for consistent operational execution.

• Provide examples of how you have contributed to maintaining a safe, clean, and well-organized retail or workshop environment.

📝 Enhancement Note: For an entry-level role like this, a formal portfolio might not be strictly required. However, candidates should be prepared to discuss examples from previous roles (retail, customer service, projects) that demonstrate the listed skills and responsibilities, particularly customer interaction, sales, and adherence to procedures.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour.

Benefits:

• 401(k) with employer match

• Employee Assistance Program

• Medical coverage

• Dental coverage

• Vision coverage

• Telemedicine services

• Flexible spending accounts

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products

Working Hours: Part-time hours, with flexibility required to work nights, weekends, and early mornings as dictated by store operational needs.

📝 Enhancement Note: The salary range of $17.00 - $20.00 per hour for a part-time role in Citrus Heights, California, is competitive for entry-level retail positions, especially those involving specialized skills like custom framing. The benefits package, while common for full-time roles, is quite comprehensive for a part-time position, indicating Michaels' commitment to team member well-being.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts, crafts, and framing products in North America.

Company Size: Over 1,300 stores across the US and Canada. This indicates a large, established retail organization with structured processes and career development paths.

Founded: 1973, headquartered in Irving, Texas. This long history suggests stability and a well-defined brand identity.

Team Structure:

• The PT Framer will be part of a store-level team, likely reporting to a Framing Department Manager or Store Manager.

• Collaboration will occur with fellow part-time and full-time store associates, including sales floor staff and potentially stockroom personnel.

• Cross-functional interaction primarily involves supporting overall store operations and customer service initiatives. Methodology:

• Emphasis on customer-centric sales through "Elevated ABC Deliver" for relationship building.

• Adherence to Standard Operating Procedures (SOPs) for consistent execution of tasks and compliance.

• Focus on visual merchandising and maintaining a well-stocked and appealing store environment.

• Commitment to safety and shrink prevention programs.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is geared towards fostering creativity and providing a positive customer experience. For operations professionals, understanding how a large retail chain manages its supply chain, inventory, and customer service at the store level provides valuable insight into efficient operational execution.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time position within the retail operations framework. It provides foundational experience in customer service, sales, and specialized craft retail operations.

Reporting Structure: The PT Framer will report to a direct supervisor within the store, likely a Framing Department Manager or Assistant Store Manager, who oversees daily operations and team performance.

Operations Impact: The role directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and store presentation. Efficient execution of framing orders and maintaining department standards are critical for operational success.

Growth Opportunities:

• Skill Specialization: Opportunity to become a skilled custom framer, gaining expertise in design, materials, and production techniques.

• Retail Advancement: Potential to move into roles like Lead Framer, Sales Associate, Key Holder, or Assistant Store Manager within Michaels' retail operations.

• Cross-Training: Possibility of cross-training in other store departments, expanding operational knowledge and skill sets.

📝 Enhancement Note: While this is an entry-level role, Michaels, as a large retailer, offers defined career paths. For individuals interested in operations, excelling here can lead to opportunities in store management, inventory control, or specialized department leadership.

🌐 Work Environment

Office Type: Public retail store setting with a dedicated custom framing shop area.

Office Location(s): Citrus Heights, California, specifically at 6120 Birdcage Centre Ln. The store is climate-controlled, though some stock rooms may not be.

Workspace Context:

• The work environment is customer-facing, requiring constant interaction with shoppers.

• The framing shop is a specialized workspace equipped with tools like a glass cutter and heat press, necessitating careful adherence to safety protocols.

• Opportunities for collaboration exist with other store team members for shared operational tasks and customer support.

Work Schedule: Flexible part-time schedule, including nights, weekends, and early mornings. The role requires standing for long periods and involves physical tasks like lifting heavy boxes and frames.

📝 Enhancement Note: The physical demands and specialized equipment in the frame shop mean that safety training and adherence to physical requirements are paramount. Understanding how a retail store manages its physical space, inventory flow, and customer traffic is key to appreciating retail operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications.

• In-Person Interview: Expect an interview at the store location. This will involve questions about customer service experience, problem-solving abilities, and your interest in custom framing. You may be asked to demonstrate basic measuring skills or discuss how you handle customer interactions.

• Skills Assessment: Potential demonstration of operating framing equipment or handling a simulated customer consultation.

• Final Decision: Based on overall fit, skills, and enthusiasm for the role and Michaels' brand.

Portfolio Review Tips:

• While a formal portfolio isn't explicitly required, prepare to discuss specific examples from past roles that demonstrate:

  • Customer Service Excellence: How you've handled difficult customers or gone above and beyond.
  • Sales Acumen: Instances where you successfully sold a product or service, especially a custom or higher-value item.
  • Problem-Solving: How you've resolved issues related to orders, customer needs, or operational challenges.
  • Attention to Detail: Examples showing your ability to follow instructions and ensure quality in your work.

• Be ready to talk about any experience with tools, crafting, or art, as this would be highly relevant. Challenge Preparation:

• Be prepared for scenario-based questions, such as: "How would you handle a customer who is unhappy with their framing order?" or "How would you approach a customer looking at the ready-made frames?"

• Practice articulating your understanding of customer service and sales principles.

📝 Enhancement Note: For this role, the interview process will likely focus more on behavioral questions and assessing soft skills (customer service, communication, attitude) rather than technical operations knowledge. Demonstrating a willingness to learn and a customer-centric mindset will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Including mat cutters, framing tools, glass cutters, and potentially heat presses for sealing. Proficiency will be trained.

• Cash Register/POS System: For processing transactions, handling cash, and potentially managing customer orders.

• Basic Computer: For accessing order systems, company portals, and potentially basic data entry.

Analytics & Reporting:

• While not directly managing complex analytics, understanding the impact of sales on store performance metrics (e.g., sales per hour, conversion rates) is beneficial. CRM & Automation:

• The store's POS system may have CRM-like functionalities for tracking customer orders and basic preferences.

• Omni-channel fulfillment processes may involve some level of system integration for online orders.

📝 Enhancement Note: The primary "tools" are physical equipment and POS systems. The emphasis is on hands-on operation and customer interaction rather than advanced software proficiency. Training will be provided for specialized equipment.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels encourages a culture that fuels creativity and celebrates customer projects. This translates to a positive and supportive environment for team members.

• Customer Focus: A strong emphasis on providing exceptional customer service and creating memorable experiences, particularly through personalized consultations.

• Teamwork: Collaboration is essential for store operations, from stocking to assisting customers across departments.

• Efficiency & Quality: Balancing speed with precision in custom framing production and maintaining high standards for store presentation.

Collaboration Style:

• The store operates as a cohesive unit, with team members expected to support each other across departments.

• Open communication and a willingness to help colleagues are valued.

• Regular team huddles or brief meetings may occur to discuss daily goals and operational updates.

📝 Enhancement Note: Michaels promotes a culture that is both creative and service-oriented. For operations roles, this means understanding how to maintain efficiency and quality within a creative and customer-facing environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Sales: Effectively managing time to complete custom framing orders accurately while also actively engaging with customers on the sales floor.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes and framing requirements, often with tight deadlines.

• Physical Demands: The role involves standing for extended periods and lifting heavy items, which can be physically demanding.

• Learning Specialized Equipment: Mastering the operation of framing machinery and tools safely and efficiently.

Learning & Development Opportunities:

• Framing Expertise: Develop in-depth knowledge of framing techniques, materials, and design principles.

• Sales Training: Enhance consultative selling skills through Michaels' specific sales methodologies.

• Customer Service Skills: Improve ability to manage customer expectations and resolve issues effectively.

• Retail Operations Basics: Gain practical experience in inventory management, merchandising, and point-of-sale operations within a large retail chain.

📝 Enhancement Note: The challenges are typical for a hands-on retail role with a specialized function. The growth opportunities are geared towards developing both craft-specific skills and broader retail operational competencies.

💡 Interview Preparation

Strategy Questions:

• "Tell me about a time you helped a customer find the perfect solution for their needs." (Focus on consultative selling and customer understanding).

• "How do you prioritize tasks when faced with multiple demands, such as a customer waiting and an order needing completion?" (Assess time management and prioritization skills).

• "Describe your experience with handling cash and operating a point-of-sale system." (Evaluate basic transactional skills).

• "Why are you interested in custom framing and working at Michaels?" (Gauge interest, cultural fit, and understanding of the brand). Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Research the company mission and values).

• "How would you contribute to a positive and collaborative team environment?" (Discuss teamwork and interpersonal skills).

• "What does excellent customer service mean to you?" (Articulate your customer-centric approach). Portfolio Presentation Strategy:

• Be prepared to discuss specific projects or experiences where you demonstrated:

  • Problem-solving: How you addressed a customer's specific needs for a framing project.
  • Attention to detail: How you ensured accuracy in measurements or finished products.
  • Sales success: Any instances where you upsold a product or service effectively.

• If you have any personal projects involving art, crafts, or framing, be ready to briefly describe them.

📝 Enhancement Note: The interview will likely assess your ability to connect with customers, manage your time effectively, and learn new skills. Focus on demonstrating enthusiasm, a strong work ethic, and a genuine interest in art and custom framing.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, crafting, or detail-oriented experience. Use keywords like "customer engagement," "sales support," "order fulfillment," and "attention to detail."

• Prepare for Behavioral Questions: Think of specific examples from past experiences that demonstrate your customer service skills, problem-solving abilities, and how you handle pressure or multiple tasks.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and the importance of custom framing to their business. Understand their commitment to creativity and customer experience.

• Practice Your Pitch: Be ready to articulate why you are a good fit for the PT Framer role and how your skills align with the responsibilities, especially your willingness to learn and contribute to a positive store environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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