Part Time Framer

📍 Job Overview

Job Title: Part Time Framer

Company: Michaels Stores

Location: Southbury, CT, United States

Job Type: Part time

Category: Retail Operations / Custom Framing

Date Posted: 2026-09-20

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Execute custom framing solutions for customers, fostering strong client relationships through personalized service and sales engagement.

• Maintain visual merchandising standards for the ready-made frame department, including SISO (Shop In Shop Out) and Directed Replenishment processes.

• Operate and maintain framing equipment, including glass cutters and heat presses, ensuring quality and timely order completion.

• Contribute to overall store operations, including truck unloads, stocking, inventory management, and cash handling.

📝 Enhancement Note: This role is positioned as an entry-level opportunity within a retail operations framework, with a specific focus on custom framing services. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, aiming to build loyalty and drive revenue through personalized design consultations.

📈 Primary Responsibilities

• Build and maintain strong customer relationships by providing personalized design consultations and custom framing solutions, directly contributing to sales and production targets.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and requirements, executing company policies and standards consistently.

• Complete all custom framing orders with a high degree of quality and within established timelines, ensuring customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO and Directed Replenishment initiatives.

• Deliver friendly and proactive customer service, assisting shoppers in locating products, providing solutions, and ensuring a well-merchandised and adequately stocked store environment.

• Participate actively in truck un-load and stocking processes, ensuring adherence to truck standards and budgetary guidelines.

• Operate the cash register efficiently and execute cash handling procedures to company standards, ensuring accuracy and security.

• Acknowledge all customers promptly, assist with product location, and offer solutions to meet their needs.

• Support and actively participate in company shrink and safety programs to maintain a secure and safe working environment for both team members and customers.

• Assist with and execute Omni-channel processes to support integrated customer experiences.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer engagement, sales, operational execution, and inventory management within a retail setting. The emphasis on SOPs and compliance, alongside sales targets and customer service, indicates a structured operational environment where process adherence is as critical as customer interaction.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a foundational understanding of basic math and measurement is essential for accurate framing.

Experience: 0-2 years of experience in a customer-facing role, preferably within a retail environment, is expected. Experience in sales or service-oriented positions is a plus.

Required Skills:

• Basic computer skills for order processing and potential system navigation.

• Basic measuring skills to ensure accurate custom framing specifications.

• Ability to safely and effectively operate framing equipment, including a glass cutter.

• Demonstrated ability to build customer relationships and provide exceptional customer service.

• Proficiency in cash handling and operating a point-of-sale (POS) system.

• Understanding of and adherence to Standard Operating Procedures (SOPs).

• Ability to work collaboratively as part of a retail team.

• Physical stamina to stand for long periods, lift heavy items, and perform repetitive tasks. Preferred Skills:

• Previous retail sales experience, particularly in custom products or services.

• Experience selling products and/or services directly to customers, demonstrating persuasive and consultative selling techniques.

• Familiarity with art, design principles, or custom framing techniques.

• Experience with inventory management and merchandising within a retail context.

• Ability to operate a heat press for framing applications.

📝 Enhancement Note: The requirements emphasize practical, hands-on skills and a customer-centric attitude over formal education. The distinction between required and preferred skills suggests that while core operational competencies are non-negotiable, prior retail sales and framing-specific experience will provide a competitive advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly requested, candidates are encouraged to highlight instances of successful customer relationship building and sales achievements in their resume.

• Demonstrate through past experience how you have contributed to a positive customer experience and met sales or production targets in previous roles.

• Provide examples of how you have followed established procedures or SOPs to ensure quality and consistency in your work.

• Showcase any experience with handling transactions accurately and efficiently, particularly in a retail POS environment. Process Documentation:

• Candidates should be prepared to discuss their understanding of following established workflows for custom framing orders, from consultation to completion.

• Highlight any experience in maintaining organized work areas and managing inventory according to company guidelines.

• Be ready to describe how you would approach problem-solving within a defined operational process, such as addressing a customer concern or resolving a production issue.

📝 Enhancement Note: Given the entry-level nature and retail focus, a traditional operations portfolio is not expected. Instead, the "portfolio" here translates to tangible examples from past experiences that demonstrate key competencies in customer service, sales, operational adherence, and basic technical skills. The emphasis is on demonstrating capability through narrative examples rather than formal documentation.

💵 Compensation & Benefits

Salary Range: $17.00 - $20.00 per hour. This range reflects the company's commitment to competitive compensation for part-time retail associates, considering the specific skills and responsibilities of a Framer role within the Southbury, CT market.

Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health benefits for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs to and from work.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for team members growing their families through adoption.

• Various Voluntary Insurance Options: Additional coverage for life, disability, and other needs.

• Employee Discounts: Significant discounts on Michaels products and services, fueling personal creativity.

• Access to Partner Discount Programs: Additional savings through affiliated companies.

• Overtime Compensation: Eligibility for overtime pay in accordance with state and local laws.

Working Hours: This is a part-time position. Actual hours may vary and could include nights, weekends, and early mornings, aligning with typical retail operating schedules. The total weekly hours are not specified but are understood to be less than full-time.

📝 Enhancement Note: The salary range is based on the provided figures and typical retail associate compensation in the Connecticut area for specialized roles. The benefits package is extensive for a part-time retail role, indicating Michaels' investment in its team members' well-being and professional development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer in North America, focusing on providing a wide range of art supplies, craft materials, and custom framing services. The company operates in a dynamic retail environment driven by consumer trends in DIY, home decor, and personal expression.

Company Size: Over 1,300 stores across North America. This indicates a large, established retail organization with a significant operational footprint, offering opportunities for diverse roles and potential career paths.

Founded: 1973. With decades of history, Michaels has built a strong brand presence and deep understanding of the creative consumer market. Headquartered in Irving, Texas.

Team Structure:

• The role is part of a store-level team, reporting to store management (e.g., Store Manager, Assistant Manager, or Framing Department Manager). The team typically includes other sales associates, cashiers, and potentially specialized roles depending on store size and volume.

• The Framer will work closely with other sales associates to provide a cohesive customer experience across the store.

• Collaboration is key, especially during peak times, truck unloads, and for Omni-channel fulfillment. Methodology:

• Customer-Centric Approach: The "Elevated ABC Deliver" methodology emphasizes building relationships, understanding customer needs (Art, Beauty, Creativity), and delivering solutions.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistency in operations, sales, and customer service.

• Data-Driven Merchandising: Utilizing programs like SISO and Directed Replenishment to optimize product placement and availability.

• Team Collaboration: Encouraging teamwork for efficient store operations, including stocking and customer support.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels operates with a strong retail-centric culture focused on creativity, customer engagement, and operational efficiency. The company's long history and large scale suggest a structured yet dynamic environment where adherence to brand standards and operational procedures is paramount, balanced with a focus on fostering customer loyalty and driving sales.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations framework, specifically focused on the custom framing department. It serves as a foundational role for individuals interested in developing skills in customer service, sales, and specialized retail operations.

Reporting Structure: The Part Time Framer typically reports to a Store Manager, Assistant Store Manager, or a dedicated Framing Department Manager. This structure provides direct supervision and guidance within the store environment.

Operations Impact: The Framer directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction by providing expert advice and quality service. Their efforts in merchandising and stock management also influence the shopping experience and operational efficiency of the store.

Growth Opportunities:

• Skill Development: Opportunity to become an expert in custom framing techniques, materials, and sales consultations, potentially leading to advanced framing roles or certifications.

• Retail Operations Advancement: Potential to move into roles such as Sales Associate, Key Holder, Assistant Manager, or even Store Manager within Michaels, leveraging the foundational operational and customer service skills gained.

• Cross-Functional Exposure: Exposure to various aspects of retail operations, including merchandising, inventory, customer service, and Omni-channel fulfillment, which can broaden career perspectives.

• Specialization: Potential to specialize further within the creative arts and crafts retail sector, or apply transferable skills to other retail or service-oriented industries.

📝 Enhancement Note: While this is an entry-level role, Michaels often provides clear pathways for internal growth. The emphasis is on mastering core retail functions and customer engagement, which are transferable skills applicable to higher-level operational and management positions within the company.

🌐 Work Environment

Office Type: This is a public retail store setting. The primary work environment is the sales floor and a dedicated custom framing area within the store. Climate control is generally maintained in public areas, though stock rooms may vary.

Office Location(s): Store - 100 Main St N, Southbury, CT. This specific retail location serves the local community.

Workspace Context:

• Customer Interaction: The workspace is highly interactive, requiring constant engagement with customers on the sales floor and in the framing department.

• Tools & Technology: Access to framing equipment (e.g., glass cutter, heat press), POS systems, basic computer workstations, and potentially inventory management tools.

• Team Interaction: Frequent collaboration with fellow store team members to ensure smooth store operations, customer assistance, and task completion. The framing area may require focused work, but team support is readily available.

Work Schedule: The role is part-time, with hours that may include nights, weekends, and early mornings. Flexibility in scheduling is often required to meet the demands of a retail environment. The specific number of hours per week will vary based on business needs.

📝 Enhancement Note: The work environment is typical of a busy retail store, characterized by direct customer interaction, a fast-paced atmosphere, and the need for adaptability. The framing shop specifically involves specialized tools and a focus on detailed work, balanced with the broader demands of store operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Your resume and application will be assessed for basic qualifications, relevant experience, and alignment with the required skills.

• Phone Screen (Potential): A brief call with an HR representative or hiring manager to discuss your background, interest in the role, and availability.

• In-Person Interview: This will likely involve meeting with the Store Manager or Department Manager. Be prepared to discuss your customer service philosophy, sales approach, and how you handle various retail scenarios. You may be asked to demonstrate basic measuring skills or discuss your experience with tools.

• Practical Assessment (Potential): Depending on the store's process, you might be asked to perform a simple task related to framing or customer interaction to assess your hands-on capabilities and problem-solving approach.

• Final Decision: Based on the interview and any assessments, the hiring team will make a decision.

Portfolio Review Tips:

• Resume Focus: Since a formal portfolio isn't required, ensure your resume clearly highlights:

  • Specific examples of excellent customer service.
  • Any achievements in sales or exceeding targets.
  • Experience with handling transactions accurately.
  • Familiarity with tools or equipment, even if basic.
  • Any experience related to design, art, or crafts.

• Behavioral Questions: Prepare to answer questions using the STAR method (Situation, Task, Action, Result) to illustrate your skills and experience. For example, "Tell me about a time you went above and beyond for a customer."

• Demonstrate Enthusiasm: Show genuine interest in Michaels, its products, and the opportunity to help customers with their creative projects.

Challenge Preparation:

• Customer Scenarios: Anticipate questions about how you would handle common retail situations, such as a customer looking for a specific item, a customer who is unhappy, or assisting multiple customers simultaneously.

• Sales Approach: Be ready to discuss how you would approach selling custom framing, focusing on understanding customer needs and presenting solutions.

• Operational Awareness: Prepare to discuss your understanding of importance of following procedures, maintaining a clean and organized workspace, and contributing to team goals.

📝 Enhancement Note: The interview process is designed to assess practical skills, customer service aptitude, and cultural fit within a retail environment. While no formal portfolio is needed, candidates should be prepared to articulate their relevant experiences and demonstrate their potential through clear communication and practical examples.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Including specialized tools such as glass cutters, mat cutters, and potentially heat presses for various framing applications.

• Point of Sale (POS) System: For processing customer transactions, managing sales, and potentially tracking inventory.

• Basic Computer Systems: For accessing company information, training modules, and potentially order management systems.

Analytics & Reporting:

• While not directly managed by the Framer, they will operate within a system that tracks sales performance, customer orders, and potentially inventory levels. Understanding how their role contributes to these metrics is beneficial. CRM & Automation:

• The "Elevated ABC Deliver" methodology suggests a CRM-like approach to customer relationship management, focusing on building loyalty and personalized service.

• SOPs and Directed Replenishment represent automated or standardized processes designed to ensure consistency and efficiency in store operations and merchandising.

📝 Enhancement Note: The technology stack is focused on direct operational needs within a retail environment. The emphasis is on practical tools for sales, customer service, and production, rather than complex data analytics platforms. The CRM aspect is more about the approach to customer interaction than a specific software system.

👥 Team Culture & Values

Operations Values:

• Creativity & Joy: Michaels fosters a culture that celebrates creativity and the joy of making and celebrating. This translates to a positive and encouraging work environment.

• Customer Focus: A strong emphasis on providing exceptional customer service and building lasting relationships through personalized interactions and solutions.

• Teamwork & Respect: Collaboration and mutual respect are vital for efficient store operations and a positive team dynamic. All team members are encouraged to interact positively and respectfully.

• Integrity & Compliance: Adherence to company policies, SOPs, and legal requirements is paramount, ensuring ethical business practices and a safe environment.

• Efficiency & Quality: Striving for both high-quality output in custom framing and efficient execution of daily tasks, from stocking to sales.

Collaboration Style:

• Cross-Functional Integration: The Framer works closely with all store associates to ensure a seamless customer experience, from initial greeting to product fulfillment.

• Process Review Culture: While SOPs are followed, there's an implicit expectation of providing feedback or identifying areas for improvement within established processes.

• Knowledge Sharing: Team members are encouraged to share product knowledge and best practices to support each other and enhance customer service. Open communication channels are expected.

📝 Enhancement Note: Michaels promotes a culture that blends a passion for creativity with disciplined retail operations. The values emphasize customer centricity, teamwork, and a commitment to quality and ethical practices, creating an environment where individuals can contribute to a positive and productive store atmosphere.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Service: Effectively managing customer interactions, sales consultations, and production demands simultaneously, especially during peak periods.

• Technical Skill Acquisition: Learning to operate framing equipment safely and precisely, along with mastering techniques for various materials and designs.

• Inventory Management: Ensuring adequate stock levels for the ready-made frame department and assisting with overall store inventory accuracy.

• Adapting to Trends: Staying informed about evolving customer preferences in art, decor, and framing styles to offer relevant solutions.

• Physical Demands: Consistently meeting the physical requirements of the role, including standing for extended periods and lifting heavy items.

Learning & Development Opportunities:

• Custom Framing Expertise: Deep dive into custom framing techniques, material knowledge, and design principles through on-the-job training and potentially specialized workshops.

• Sales & Customer Engagement: Developing advanced sales and customer relationship-building skills through the "Elevated ABC Deliver" program and practical experience.

• Retail Operations Fundamentals: Gaining a comprehensive understanding of retail store operations, including merchandising, inventory control, POS management, and Omni-channel processes.

• Career Progression: Opportunities to advance into leadership roles within Michaels stores, such as Key Holder, Assistant Manager, or Store Manager, by demonstrating strong performance and leadership potential.

📝 Enhancement Note: The challenges are typical of customer-facing retail roles with specialized functions, requiring adaptability, precision, and a commitment to continuous learning. The growth opportunities are clearly defined within the retail operational ladder and specialized craft/artisan skills.

💡 Interview Preparation

Strategy Questions:

• Customer Service Philosophy: "How do you define excellent customer service, and can you provide an example of a time you delivered it?" Prepare to discuss the "Elevated ABC Deliver" methodology if you've researched it.

• Sales Approach: "Describe your approach to selling a custom product like framing. How do you understand a customer's needs and present solutions?" Be ready to talk about consultative selling.

• Problem-Solving: "Tell me about a time you faced a challenge in a retail environment and how you resolved it." Focus on situations involving customer issues, operational hurdles, or production delays.

Company & Culture Questions:

• Interest in Michaels: "Why are you interested in working for Michaels, and specifically in this Framer role?" Research Michaels' mission, values, and product offerings.

• Teamwork: "Describe your ideal team environment and how you contribute to a positive team dynamic."

• Operational Understanding: "How do you ensure accuracy and quality in your work, especially when following procedures?" Be prepared to discuss your attention to detail and adherence to SOPs.

Portfolio Presentation Strategy:

• Resume Walkthrough: Be ready to walk through your resume, highlighting specific achievements and experiences relevant to customer service, sales, and any technical skills.

• Scenario-Based Examples: For behavioral questions, use the STAR method to provide concrete examples of your past performance, demonstrating your capabilities in handling customer interactions, sales, and operational tasks.

• Enthusiasm for Creativity: Express your passion for art, crafts, or helping customers bring their creative visions to life through framing.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a proactive sales attitude, an understanding of retail operations, and a genuine interest in Michaels and its creative offerings. Using specific examples and the STAR method will be key to showcasing your qualifications effectively.

📌 Application Steps

To apply for this Part Time Framer position at Michaels Stores:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, basic technical skills (measuring, computer use), and any familiarity with art, crafts, or design. Quantify achievements where possible.

• Prepare for Behavioral Questions: Review common retail interview questions and prepare to answer using the STAR method, focusing on situations related to customer service, sales, problem-solving, and teamwork.

• Research Michaels: Familiarize yourself with Michaels' mission, values, product lines, and the "Elevated ABC Deliver" customer service approach. Understand the company's commitment to creativity and community.

• Practice Your Pitch: Be ready to articulate why you are a good fit for the role and the company, showcasing your enthusiasm for helping customers and contributing to the store's success.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.