Retail Framer - Full Time

📍 Job Overview

Job Title: Retail Framer - Full Time

Company: Michaels Stores

Location: Store - 3424 Kohler Memorial Dr., Sheboygan, Wisconsin, United States

Job Type: Full time

Category: Retail Operations / Customer Service & Sales

Date Posted: August 17, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Drives customer engagement and sales through expert custom framing solutions and personalized design consultations.

• Ensures operational excellence by adhering to Standard Operating Procedures (SOPs) and maintaining high standards for store presentation and product availability.

• Manages custom framing order fulfillment with a focus on quality, timeliness, and customer satisfaction.

• Contributes to overall store success through effective merchandising, cash handling, and inventory management.

📝 Enhancement Note: While this role is primarily customer-facing and sales-oriented within a retail environment, the "Framing" aspect introduces a specialized operational component. The emphasis on custom solutions, quality production, and adherence to SOPs aligns with operational efficiency principles often found in more specialized GTM or operational support roles, albeit at an entry-level. The "Elevated ABC Deliver" mention suggests a structured sales and customer relationship management methodology.

📈 Primary Responsibilities

• Build strong customer relationships by providing expert custom framing solutions, utilizing the "Elevated ABC Deliver" methodology to understand customer needs and recommend appropriate products and services.

• Achieve and exceed sales and production targets for custom framing orders through consultative selling and effective product knowledge.

• Complete custom framing orders with a high degree of quality and within established production timelines, ensuring customer satisfaction.

• Maintain the ready-made frame department and other assigned areas, including SISO (Ship-from-Store) and Directed Replenishment, to ensure optimal product presentation and availability.

• Deliver exceptional customer service by acknowledging customers, assisting with product location, providing solutions, and ensuring a well-merchandised, in-stock store for an optimal shopping experience.

• Operate the cash register and execute cash handling procedures according to company standards, ensuring accuracy and security.

• Participate actively in truck un-load and stocking processes, adhering to truck standards and completing tasks within budget to maintain inventory levels and store organization.

• Support company-wide shrink and safety programs by following established procedures and promoting a safe work environment for both team members and customers.

• Interact positively and respectfully with colleagues, remaining calm and professional in challenging situations, and serving as a role model for organizational values and vision.

• Assist with Omni channel processes, ensuring seamless integration between online and in-store customer experiences.

📝 Enhancement Note: The responsibilities highlight a blend of direct sales, customer service, and operational tasks. The emphasis on SOPs, quality control in framing, inventory management (SISO, Directed Replenishment), and process adherence (truck un-load, cash handling) indicates a structured operational framework within the retail setting. The "Elevated ABC Deliver" points to a specific sales process that requires structured execution.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions. Specific certifications in art, design, or framing are not explicitly required but may be beneficial.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail or sales environments. Experience in custom framing or a related craft is a plus.

Required Skills:

• Basic computer skills for point-of-sale (POS) systems and potential online order management.

• Basic measuring skills for accurate framing and product sizing.

• Proficiency in operating framing equipment and a glass cutter.

• Strong customer service orientation with the ability to build rapport and provide solutions.

• Effective communication and interpersonal skills for customer and team interactions.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

• Cash handling proficiency and accuracy. Preferred Skills:

• Previous retail experience, particularly in a specialty or custom goods environment.

• Proven experience in selling products and/or services directly to customers.

• Familiarity with art, design principles, or custom framing techniques.

• Experience with Omni channel retail processes (e.g., Ship-from-Store).

• Ability to operate a heat press (mentioned in work environment context).

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections clearly delineate essential versus advantageous qualifications. The emphasis on operational tools like framing equipment and glass cutters, along with basic computer and measuring skills, suggests a need for technical aptitude within a hands-on role. The preferred skills point towards candidates who can quickly contribute to sales performance and store operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstration of successful customer engagement strategies, potentially showcasing how you've built relationships to drive sales in previous roles.

• Examples of work that highlight quality craftsmanship and attention to detail, particularly if any custom framing or similar artistic projects have been completed.

• Evidence of adherence to process and standards, such as how you've followed SOPs or quality checklists in previous positions.

• Quantifiable results related to sales performance, customer satisfaction, or efficiency improvements in a retail or service context. Process Documentation:

• Candidates should be prepared to discuss their understanding and application of Standard Operating Procedures (SOPs) in maintaining store operations, merchandising, and customer service.

• Ability to articulate how they would approach the framing order process, from initial customer consultation to final product delivery, emphasizing quality control checkpoints.

• Understanding of inventory management processes, including stocking, replenishment, and potentially Ship-from-Store (SISO) procedures.

📝 Enhancement Note: While a formal portfolio is not explicitly requested, candidates should be prepared to discuss their experience through the lens of process adherence, quality output, and customer-driven sales. The role requires practical demonstration of skills in operating equipment and executing defined procedures, which can be effectively communicated through detailed examples and case studies of past work.

💵 Compensation & Benefits

Salary Range: Based on industry standards for a Retail Framer position with 0-2 years of experience in Sheboygan, Wisconsin, the estimated hourly wage typically falls between $13.00 - $17.00 per hour. This range can vary based on the specific store's needs, the candidate's demonstrated skills, and internal company pay scales.

Benefits:

• 401(k) with employer match: A retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical coverage: Health insurance options for eligible team members.

• Dental coverage: Dental insurance plans.

• Vision coverage: Vision insurance plans.

• Telemedicine services: Access to remote medical consultations.

• Flexible spending accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter benefits: Assistance with transportation costs.

• Tuition assistance: Support for continuing education and skill development.

• Adoption assistance: Financial aid for team members adopting a child.

• Employee discounts: Significant discounts on Michaels products and services.

• Partner discount programs: Access to discounts with affiliated companies.

Working Hours: This is a full-time position, typically requiring approximately 40 hours per week. Working hours will include nights, weekends, and early mornings, reflecting the operational needs of a retail environment. Flexibility in scheduling is essential.

📝 Enhancement Note: Salary estimation is based on data from various retail job boards and compensation surveys for similar roles in the Sheboygan, WI area. The benefits package is comprehensive, offering a good mix of financial, health, and professional development support, which is competitive for a full-time retail position. The inclusion of adoption and tuition assistance is notable.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer in North America, focusing on arts, crafts, framing, and home decor. This industry thrives on creativity, DIY culture, and seasonal trends, influencing the store's atmosphere and customer base.

Company Size: Michaels operates over 1,300 stores across North America. This large retail footprint indicates a well-established corporate structure with standardized operational procedures, extensive training programs, and a significant employee base.

Founded: 1973. With a long history, Michaels has built a strong brand presence and deep understanding of its market, emphasizing tradition, customer loyalty, and adapting to evolving consumer trends in creativity and home decor.

Team Structure:

• The retail store team typically consists of a Store Manager, Assistant Store Manager(s), Team Leads, and various hourly Team Members specializing in different departments like Framing, Cashiering, and Stocking. This role likely reports to a Framing Lead or Store Manager.

• The reporting structure is hierarchical, common in brick-and-mortar retail, with clear lines of authority and responsibility.

• Cross-functional collaboration is essential, as team members often cover multiple areas. The Framer will collaborate closely with other sales associates, cashiers, and stock associates to ensure smooth store operations, customer satisfaction, and efficient workflow. Methodology:

• Michaels emphasizes a data-driven approach to merchandising and sales, utilizing insights from sales trends and customer behavior to optimize product placement and promotions.

• Workflow planning is crucial for managing store operations, from daily tasks like opening/closing procedures to seasonal peaks and inventory management.

• Efficiency practices are integrated through SOPs, technology like POS systems and inventory management tools, and training programs designed to maximize productivity and minimize errors.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's established history and large scale suggest a structured, process-oriented environment. The focus on creativity and customer experience is paramount, requiring team members to balance operational efficiency with a welcoming and inspiring atmosphere. The "Elevated ABC Deliver" methodology is a key operational process for customer interaction and sales.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level to early-career role within the retail operations spectrum. It focuses on executing specific operational tasks (framing, merchandising, customer service) according to established procedures. It provides foundational experience in customer interaction, sales, and hands-on production within a retail setting.

Reporting Structure: The Retail Framer typically reports to a Framing Lead or a Store Manager. This structure provides direct supervision and guidance on daily tasks, performance expectations, and adherence to company policies and operational standards.

Operations Impact: While not directly managing operational strategy, the Retail Framer's impact is crucial for day-to-day operations and customer satisfaction. Their ability to accurately and efficiently fulfill framing orders, provide excellent customer service, and maintain store standards directly contributes to Michaels' revenue, customer loyalty, and brand reputation. High-quality framing and positive customer interactions can lead to repeat business and positive word-of-mouth referrals.

Growth Opportunities:

• Specialization: Potential to become a subject matter expert in custom framing, taking on more complex projects or training new team members.

• Leadership: Progression to a Framing Lead or Department Specialist role, involving increased responsibility for team guidance, inventory management, and performance monitoring within the framing department.

• Cross-Training: Opportunities to gain experience in other store departments (e.g., cashier, visual merchandising, inventory) to develop a broader understanding of retail operations.

• Management Track: With demonstrated performance and commitment, potential to advance into Assistant Store Manager or Store Manager roles, overseeing all aspects of store operations.

• Corporate Roles: Long-term potential for roles in merchandising, operations management, or training at the corporate level, leveraging foundational retail experience.

📝 Enhancement Note: The growth path is well-defined within the retail operational structure. Emphasis is placed on mastering core operational skills, demonstrating leadership potential, and expanding knowledge across different store functions. The progression from a hands-on role to potential leadership or specialized roles is a common trajectory in large retail organizations.

🌐 Work Environment

Office Type: The work environment is a public retail store setting, specifically within a Michaels store. This includes the main sales floor, a dedicated custom framing area (frame shop), and stock rooms.

Office Location(s): The specific location is Store #3424 Kohler Memorial Dr. in Sheboygan, Wisconsin. This is a brick-and-mortar retail store accessible to the public.

Workspace Context:

• The workspace is dynamic and customer-facing. The sales floor requires constant attention to visual merchandising and customer assistance. The frame shop is a specialized production area where detailed work is performed.

• Operations tools and technology available include the POS system, cash register, framing equipment, glass cutter, heat press, and potentially inventory management software or devices for tasks like SISO.

• Team interaction opportunities are frequent, requiring constant communication and collaboration with colleagues to manage customer flow, assist with tasks, and ensure smooth store operations.

Work Schedule: The work schedule is based on the needs of the retail business, which includes nights, weekends, and early mornings. As a full-time position, it generally requires approximately 40 hours per week. Flexibility in availability is crucial for this role.

📝 Enhancement Note: The environment is typical of a busy retail store, demanding adaptability and a customer-centric approach. The frame shop is a specialized area with specific equipment, requiring both technical skill and adherence to safety protocols. The schedule reflects the 24/7 nature of retail operations.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone screen or online assessment to gauge basic qualifications and interest.

• In-Person Interview: This will likely involve a one-on-one interview with the Store Manager or Assistant Store Manager. Be prepared to discuss your customer service philosophy, experience with sales, and how you handle challenging customer situations.

• Skills Demonstration: You may be asked to demonstrate basic measuring skills or discuss your comfort level with operating tools like a glass cutter or framing equipment.

• Situational Questions: Expect questions about how you would handle specific scenarios, such as dealing with an upset customer, managing multiple tasks, or approaching a customer to offer custom framing solutions.

• Company Culture Fit: The interview will assess your alignment with Michaels' values, including creativity, customer focus, and teamwork.

Portfolio Review Tips:

• While a formal portfolio isn't required, be prepared to discuss past work with specific examples. For instance, if you have custom framing experience, describe a challenging project, the materials used, and the customer's satisfaction.

• For sales experience, have ready examples of how you've met or exceeded sales targets, used consultative selling techniques, or successfully upsold a product or service.

• If you have examples of projects demonstrating attention to detail and quality craftsmanship (even if not framing-specific), be ready to describe them.

• Highlight any experience where you successfully followed complex instructions or SOPs to achieve a desired outcome. Challenge Preparation:

• Scenario-Based Questions: Practice responding to common retail challenges, such as handling customer complaints, managing time effectively during busy periods, or dealing with inventory discrepancies.

• Sales Approach: Be ready to articulate your approach to engaging customers and introducing them to custom framing services. Think about how you would initiate a conversation, identify needs, and present solutions.

• Operational Understanding: Demonstrate an understanding of the importance of SOPs, safety, and maintaining a clean and organized workspace.

📝 Enhancement Note: The application process for this role is standard for retail positions. The emphasis will be on practical skills, customer interaction abilities, and alignment with the company's brand and operational standards. Candidates should prepare to showcase their experience through concrete examples rather than a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• POS System & Cash Register: Essential for processing transactions, managing sales, and handling cash. Proficiency in accurate data entry and cash handling is critical.

• Framing Equipment: This includes specialized machinery for cutting mats, frames, and assembling custom pieces. Familiarity or the ability to quickly learn to operate these tools safely and effectively is required.

• Glass Cutter: A specific tool for custom-sized glass or acrylic for framing. Precision and safety are key.

• Heat Press: Mentioned in the work environment, this tool may be used for specific framing applications or material handling.

Analytics & Reporting:

• While not directly responsible for complex analytics, the role contributes to data through sales transactions. Understanding how sales figures, order types, and customer preferences contribute to overall store performance is beneficial.

• Basic reporting on framing order volume and completion times may be part of the role's contribution. CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction, which may be supported by a CRM system or a defined customer engagement process. The goal is to build relationships and drive repeat business.

• Inventory Management Systems: Used for tracking stock levels, managing replenishment (Directed Replenishment), and fulfilling Ship-from-Store (SISO) orders.

📝 Enhancement Note: The technology stack is focused on practical, hands-on tools for production and transactional operations. The mention of "Elevated ABC Deliver" implies a CRM-like approach to customer engagement, even if it's a proprietary system or a defined process. Familiarity with these tools is key to performing the job effectively.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels fosters a culture where creativity is celebrated. Team members are encouraged to be passionate about arts, crafts, and design, and to inspire customers.

• Customer Focus: The core value is to provide exceptional customer experiences, making every interaction positive and helpful, from initial greeting to custom solution delivery.

• Teamwork & Respect: Collaboration is essential. Team members are expected to support each other, communicate effectively, and maintain a respectful and inclusive work environment for all.

• Efficiency & Quality: While creativity is key, operational efficiency and the quality of work, especially in custom framing, are paramount to customer satisfaction and business success. Adherence to SOPs ensures consistency.

Collaboration Style:

• Cross-Functional Integration: Team members work together across different store functions (framing, sales, stocking) to ensure the store runs smoothly. This involves clear communication and mutual support.

• Process Review Culture: While not explicitly stated as a formal "review" culture, adherence to SOPs implies a standard way of working that is expected to be followed. Feedback may be given by supervisors to ensure standards are met.

• Knowledge Sharing: Experienced team members, particularly leads or managers, often share their expertise in framing techniques, sales strategies, and operational procedures with newer hires.

📝 Enhancement Note: The culture at Michaels blends a passion for creativity with the structured demands of a large retail operation. Team members are expected to be both artistically inclined and operationally disciplined, prioritizing customer engagement and adherence to company standards.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also meeting production deadlines for custom framing orders can be demanding.

• Customer Expectations: Meeting the diverse and sometimes complex expectations of customers seeking custom framing solutions requires creativity, problem-solving, and strong communication skills.

• Physical Demands: The role involves standing for long periods, lifting heavy items, and performing repetitive tasks, which can be physically taxing.

• Adapting to Trends: Staying current with evolving design trends in framing and home decor to provide relevant and appealing solutions to customers.

Learning & Development Opportunities:

• Framing Skills Mastery: Deepen expertise in custom framing techniques, materials, and design principles through on-the-job training and potentially specialized workshops.

• Sales & Customer Engagement: Develop advanced consultative selling skills and customer relationship management techniques, particularly through the "Elevated ABC Deliver" program.

• Retail Operations Knowledge: Gain comprehensive understanding of various retail operations, including inventory management, visual merchandising, and Omni channel fulfillment.

• Leadership Development: Opportunities to take on lead roles, mentor junior team members, and develop leadership capabilities within the store environment.

📝 Enhancement Note: The challenges are typical of a specialized retail role that combines hands-on production with customer interaction and sales. The growth opportunities are geared towards skill enhancement within the framing specialization and broader retail operations, with clear pathways for advancement into leadership roles.

💡 Interview Preparation

Strategy Questions:

• "Describe your experience with custom framing or similar craft-based sales. What was a challenging project, and how did you approach it?" (Assesses technical skill and problem-solving).

• "How would you approach a customer who is unsure about their framing needs? What questions would you ask to guide them towards a solution?" (Evaluates consultative selling and customer engagement skills, referencing "Elevated ABC Deliver").

• "Imagine a customer needs a frame for a valuable piece of art but has a limited budget. How would you balance their needs with the available products and pricing?" (Tests problem-solving, upselling/cross-selling, and customer satisfaction focus).

• "Describe a time you had to adhere strictly to a procedure or SOP, even if it was inconvenient. Why is following procedures important in a retail environment?" (Assesses adherence to operational standards). Company & Culture Questions:

• "What interests you about Michaels and specifically about the Retail Framer role?" (Assesses motivation and alignment with the brand/role).

• "How do you define excellent customer service in a retail setting, especially for a custom product like framing?" (Evaluates understanding of customer-centricity and quality).

• "Michaels values creativity. How do you incorporate creativity into your work or personal life?" (Probes for cultural fit and passion for the arts/crafts domain).

• "Describe your experience working as part of a team. How do you contribute to a positive team environment?" (Assesses collaboration and teamwork skills). Portfolio Presentation Strategy:

• Highlight Relevant Experience: If you have framing experience, be ready to walk through a specific project, detailing the steps, materials, and outcome. If not, use examples from other roles that demonstrate attention to detail, precision, and customer-focused solutions.

• Quantify Achievements: Whenever possible, use numbers to illustrate your success. For example, "I consistently met or exceeded my custom framing sales targets by X%," or "I reduced framing order errors by Y% through improved process checks."

• Showcase Process Adherence: Be prepared to discuss how you follow instructions and SOPs. You can frame this as ensuring quality and consistency for the customer.

• Enthusiasm for Creativity: Convey your passion for art, design, and helping customers bring their creative visions to life.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical skills, a customer-centric approach, and an understanding of operational processes within a creative retail context. The "Elevated ABC Deliver" framework should be a key consideration in responses related to customer engagement and sales.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Tailor your resume: Ensure your resume highlights any relevant retail, sales, customer service, or hands-on craft/production experience. Use keywords from the job description such as "custom framing," "customer service," "sales," "cash handling," and "merchandising."

• Prepare for behavioral questions: Think of specific examples from your past experiences that demonstrate your problem-solving abilities, customer service skills, teamwork, and ability to follow procedures.

• Practice your framing/sales pitch: Be ready to discuss how you would approach a customer for custom framing and articulate the value proposition. If you have framing experience, prepare to discuss a project.

• Research Michaels: Understand the company's mission, values, and current offerings. Familiarize yourself with their product range, especially custom framing services, and be ready to articulate why you want to work for Michaels.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.