Retail Framer Full Time

📍 Job Overview

Job Title: Retail Framer Full Time

Company: Michaels Stores

Location: Northville, Michigan, United States

Job Type: Full time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-09-04

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is centered around providing exceptional customer service and sales expertise within the custom framing department of a retail environment.

• Key responsibilities include building customer relationships, understanding their needs, and translating them into high-quality custom framing solutions.

• The position also involves maintaining store standards, managing inventory, and operating the point-of-sale system efficiently.

• Successful candidates will leverage basic computer and measuring skills, alongside proficiency in operating specialized framing equipment.

📝 Enhancement Note: While the job title is "Retail Framer," the core responsibilities and required skills strongly indicate a specialized role within retail operations focused on custom framing services. This role requires a blend of sales acumen, artistic sensibility, and operational execution. The "0-2" experience level suggests a training ground for individuals looking to build a career in retail operations with a focus on a specialized service.

📈 Primary Responsibilities

• Build and nurture customer relationships by actively engaging with them, understanding their artistic vision, and recommending appropriate custom framing solutions using the "Elevated ABC Deliver" methodology.

• Execute framing orders with a focus on high-quality craftsmanship and adherence to production timelines, ensuring customer satisfaction with the final product.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as other assigned areas, including SISO (Single Item, Single Out) and Directed Replenishment processes.

• Deliver friendly and efficient customer service, assisting shoppers in locating products and providing solutions that enhance their shopping experience.

• Ensure a safe, clean, and clutter-free store environment by adhering to Standard Operating Procedures (SOPs) and Company programs for merchandising, safety, and loss prevention.

• Operate the cash register accurately and execute cash handling procedures to company standards, including supporting Omni-channel processes such as buy online, pick up in-store.

• Participate actively in truck unloading and stocking processes, ensuring adherence to truck receiving standards and contributing to overall inventory accuracy.

📝 Enhancement Note: The responsibilities emphasize a customer-centric approach, with a strong focus on consultative sales within the framing department. The mention of "Elevated ABC Deliver" suggests a structured sales process that candidates should be prepared to learn and implement. Operational duties like stocking and inventory management are integrated, highlighting the need for a well-rounded retail operations skill set.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong understanding of basic mathematics for measurements and a foundational grasp of computer operations are essential.

Experience: Minimum of 0-2 years of experience in a customer-facing role, with a preference for retail environments. Prior experience in sales or service-oriented positions is advantageous.

Required Skills:

• Basic computer skills for system navigation and order entry.

• Basic measuring skills to accurately assess artwork and frame sizes.

• Ability to operate specialized framing equipment and a glass cutter safely and effectively.

• Strong customer service aptitude, with a focus on building rapport and addressing customer needs.

• Proficiency in cash handling and operating a point-of-sale (POS) system.

• Ability to maintain visual merchandising standards and manage inventory replenishment.

• Physical stamina to stand for extended periods, lift heavy items, bend, and reach. Preferred Skills:

• Previous retail experience, particularly in a specialty or custom service environment.

• Proven experience in selling products and/or services, with a consultative approach.

• Familiarity with custom framing processes or a strong interest in art and design.

• Experience with Omni-channel retail operations.

📝 Enhancement Note: The requirements are structured to onboard individuals with foundational retail skills and a willingness to learn specialized craft. The emphasis on "basic" skills suggests that comprehensive training will be provided, but a proactive attitude towards learning and skill development is crucial. The preferred skills point towards candidates who can accelerate their contribution to the sales and production targets.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Candidates are encouraged to highlight any previous experience demonstrating customer engagement and problem-solving in a retail or service context.

• Showcase examples of how you have contributed to sales targets or improved customer satisfaction in past roles.

• If applicable, include any projects or responsibilities that involved handling inventory, merchandising, or operating specialized equipment.

• Demonstrate an understanding of operational efficiency, even in basic tasks like accurate order processing or efficient task completion. Process Documentation:

• Familiarity with following Standard Operating Procedures (SOPs) and adhering to company guidelines.

• Ability to learn and document new processes, particularly those related to custom framing order fulfillment and production.

• Understanding the importance of accurate record-keeping for sales, inventory, and production tracking.

📝 Enhancement Note: For an entry-level to junior role like this, a formal "portfolio" in the traditional sense might not be expected. However, candidates should be prepared to discuss their experience through the lens of process adherence, customer interaction, and operational execution. Portfolio discussions should focus on tangible examples of their skills and learning agility.

💵 Compensation & Benefits

Salary Range: Based on industry standards for full-time Retail Framer positions with 0-2 years of experience in the Northville, Michigan area, the estimated salary range is $13.00 - $17.00 per hour. This estimate accounts for the retail environment, specialized skills, and the cost of living in the region.

Benefits:

• 401(k) with employer match: Provides a retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Offers confidential support for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for individuals and families.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Allows pre-tax contributions for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs for commuting to work.

• Tuition Assistance: Support for continuing education and professional development.

• Adoption Assistance: Financial aid for employees pursuing adoption.

• Various Voluntary Insurance Options: Additional coverage for life, disability, and other needs.

• Employee Discounts: Significant discounts on Michaels products and services.

• Access to Partner Discount Programs: Additional savings through affiliated companies.

Working Hours: This is a full-time position, typically requiring approximately 40 hours per week. Work hours will include nights, weekends, and early mornings, aligning with retail operational needs and customer traffic. Flexibility in scheduling is expected.

📝 Enhancement Note: The salary range is an estimation based on common retail associate pay scales for specialized roles in a moderate cost-of-living area like Northville, MI. The benefits listed are comprehensive and represent a strong package for a retail position, indicating Michaels' commitment to employee well-being and development.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading specialty retailer for arts, crafts, custom framing, and home décor in North America. The company's focus is on enabling creativity and celebration for its customers.

Company Size: Michaels operates over 1,300 stores across 49 states and Canada, with a significant online presence. This indicates a large, established retail organization with a complex operational structure.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long history in the retail sector, suggesting a stable and experienced corporate environment.

Team Structure:

• The operations team within a Michaels store typically includes a Store Manager, Assistant Store Manager(s), Team Leads, and various specialists like the Retail Framer.

• Reporting structure is hierarchical, with the Retail Framer reporting to a Team Lead or Assistant Store Manager responsible for department operations.

• Cross-functional collaboration is essential, involving interactions with sales associates, stock associates, and potentially visual merchandisers to ensure a cohesive store experience. Methodology:

• Data Analysis: While not a data analyst role, the position requires using sales data and customer feedback to understand framing demand and improve customer engagement.

• Workflow Planning: Efficiently managing the framing order process from consultation to completion, and optimizing personal workflow to meet production and sales targets.

• Automation: Utilizing store systems and POS technology for order entry, inventory management, and transaction processing.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is centered on creativity and customer experience. For a Retail Framer, this translates to an environment where artistic expression is valued, and customer interaction is key. The scale of the company means that established processes and training programs are in place, offering a structured environment for learning and development in retail operations.

📈 Career & Growth Analysis

Operations Career Level: This role represents an entry-level to junior position within retail operations, specifically focused on a specialized service area (custom framing). It's an opportunity to develop foundational skills in customer service, sales, and operational execution within a retail setting.

Reporting Structure: The Retail Framer typically reports to a department manager or assistant store manager who oversees the custom framing area and broader store operations. This structure provides direct supervision and guidance.

Operations Impact: The Retail Framer directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and loyalty. Their role in creating memorable solutions for customers' art is crucial for the store's reputation and repeat business.

Growth Opportunities:

• Framing Specialist Advancement: Progress to a Senior Framer or lead position, taking on more complex projects, training new hires, and potentially managing inventory for the framing department.

• Cross-Training in Operations: Develop skills in other store operational areas such as visual merchandising, inventory management, or stockroom operations, potentially leading to roles like Stock Lead or Visual Merchandiser.

• Management Track: With demonstrated leadership potential and operational excellence, opportunities may arise to move into Assistant Store Manager or Store Manager roles within Michaels.

• Skill Development: Continuous learning in framing techniques, new materials, sales strategies, and customer service best practices.

📝 Enhancement Note: This role is a solid starting point for a career in retail operations, offering a clear path for skill development and advancement within Michaels. The emphasis on custom framing provides a unique specialization that can differentiate a candidate. Growth opportunities are well-defined, focusing on both specialized expertise and broader retail management.

🌐 Work Environment

Office Type: The work environment is a public retail store setting, specifically within a Michaels store. This means a customer-facing environment with dedicated areas for product display, sales, and specialized services like the framing shop.

Office Location(s): The role is located at the Michaels store at 17167 Haggerty Rd in Northville, Michigan. This is a physical, on-site position.

Workspace Context:

• Collaborative Environment: The framing shop is part of a larger retail store, requiring interaction with other team members (sales associates, managers) and direct engagement with customers.

• Operations Tools & Technology: Access to point-of-sale (POS) systems, basic computer workstations, specialized framing equipment (e.g., mat cutters, framing machines), and potentially inventory management tools.

• Team Interaction: Opportunities to collaborate with colleagues on store tasks, customer service initiatives, and ensuring a positive shopping experience for all patrons. The framing shop itself is a distinct workspace within the store.

Work Schedule: This is a full-time role with a typical 40-hour work week. The schedule is variable and will include nights, weekends, and early mornings to meet operational demands and customer traffic patterns. Flexibility is a key requirement.

📝 Enhancement Note: The work environment is dynamic and customer-focused. While the framing shop offers a specialized workspace, team members are integrated into the broader store operations. The variable schedule is typical for retail and requires adaptability.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a phone or virtual screening with an HR representative or hiring manager to assess basic qualifications and interest.

• In-Store Interview: A face-to-face interview at the Northville store. This may involve meeting with the Store Manager or department lead. It will likely include situational questions about customer service, problem-solving, and handling challenging scenarios.

• Skills Assessment/Demonstration: Candidates may be asked to demonstrate basic measuring skills or discuss how they would approach a framing consultation.

• Final Interview: Potentially a brief follow-up with a higher-level manager to confirm fit and extend an offer.

Portfolio Review Tips:

• While a formal portfolio isn't expected, be prepared to discuss your resume and past experiences in detail, using the STAR method (Situation, Task, Action, Result) to illustrate your skills.

• For example, if you have retail experience, describe a time you successfully upsold a product or resolved a customer complaint. If you have any creative or craft experience, highlight your attention to detail and ability to follow instructions.

• Be ready to talk about why you are interested in custom framing and Michaels specifically.

• If you have examples of projects where you used measuring skills or operated equipment, be prepared to discuss them. Challenge Preparation:

• Customer Service Scenarios: Practice responding to common retail customer service situations (e.g., a customer is unhappy with a product, a customer can't find an item, a customer has a complex request).

• Sales Approach: Think about how you would approach a customer who is browsing the framing section and guide them through the design and selection process.

• Operational Tasks: Be ready to discuss how you would prioritize tasks if faced with multiple responsibilities (e.g., serving a customer, stocking shelves, processing a framing order).

📝 Enhancement Note: The interview process is designed to assess customer service skills, operational aptitude, and cultural fit within a retail environment. Candidates should focus on demonstrating enthusiasm, a willingness to learn, and a customer-first attitude.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Various tools for cutting mats, assembling frames, and securing artwork, including mat cutters, framing guns, and potentially heat presses.

• Glass Cutter: Essential for custom-cutting glass or acrylic to fit framed pieces.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate artwork and frame sizing.

• Basic Computer Skills: Proficiency in using computers for order entry, POS transactions, and potentially internal communication systems.

Analytics & Reporting:

• Point-of-Sale (POS) System: Used for all customer transactions, order creation, and payment processing. This is a critical tool for sales tracking and inventory updates.

• Inventory Management Systems: Used to track stock levels of frames, mats, and supplies, and to manage replenishment.

CRM & Automation:

• Elevated ABC Deliver: A customer relationship and sales methodology framework used by Michaels to guide customer interactions and drive sales.

• Omni Channel Support Systems: Tools and processes that facilitate "buy online, pick up in-store" (BOPIS) and other online-to-offline customer fulfillment initiatives.

📝 Enhancement Note: The technology stack is a mix of specialized craft equipment and standard retail systems. Proficiency with the POS system and a willingness to learn the specific framing tools and the "Elevated ABC Deliver" sales methodology are key requirements.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A commitment to providing exceptional service and creating positive experiences for every customer. This is paramount in a retail environment.

• Creativity & Passion: An appreciation for the arts and crafts, fostering an environment where creativity is encouraged and celebrated.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals, support each other, and ensure a seamless customer journey.

• Integrity & Respect: Upholding ethical standards in all dealings with customers and team members, fostering an inclusive and respectful workplace.

• Efficiency & Quality: Striving for operational excellence by completing tasks accurately, on time, and to a high standard, particularly in custom framing production.

Collaboration Style:

• Cross-functional Integration: The framing specialist works closely with sales associates to assist customers, and with stock associates for inventory needs. Collaboration is key to ensuring a unified store presentation and customer experience.

• Process Review: Openness to feedback on framing techniques, customer interactions, and operational processes to drive continuous improvement.

• Knowledge Sharing: Willingness to share best practices in custom framing, sales techniques, and customer service with team members.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with operational effectiveness. For a Retail Framer, this means being customer-centric, detail-oriented, and a team player, all within a supportive and inspiring environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while simultaneously meeting production deadlines for custom framing orders requires strong time management and prioritization skills.

• Customer Expectation Management: Accurately understanding and managing customer expectations regarding design, timelines, and pricing for custom framing projects.

• Physical Demands: The role involves significant standing, lifting, and manual dexterity, which can be physically demanding over time.

• Adapting to New Trends: Staying updated on framing styles, materials, and customer preferences in the dynamic art and décor market.

Learning & Development Opportunities:

• Advanced Framing Techniques: Opportunities to master more intricate framing methods, work with specialized materials, and develop a deeper understanding of art conservation principles.

• Sales & Customer Engagement Training: Enhanced training in consultative selling, relationship building, and upselling techniques specific to custom framing.

• Retail Operations Exposure: Gaining experience in other store functions like visual merchandising, inventory control, and loss prevention.

• Leadership Development: Potential pathways to supervisory or management roles through demonstrated performance and leadership potential.

📝 Enhancement Note: The role presents challenges that are typical of specialized retail positions, requiring a blend of technical skill, salesmanship, and operational efficiency. The growth opportunities are robust, offering a clear trajectory for career advancement within the company.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to help a customer with a complex request. How did you approach it, and what was the outcome?" (Assesses problem-solving and customer service skills).

• "How would you balance assisting a walk-in customer in the framing department with an existing customer who is waiting for service?" (Evaluates prioritization and time management).

• "Imagine a customer is unsure about the best framing option for their artwork. What steps would you take to guide them?" (Tests consultative sales and product knowledge application).

• "Why are you interested in custom framing specifically, and what do you think makes a great custom framing solution?" (Gauges passion for the craft and understanding of customer value). Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Assesses research and alignment with company values).

• "How do you handle constructive feedback from a supervisor or colleague?" (Evaluates coachability and teamwork).

• "Describe your ideal work environment. What kind of team culture do you thrive in?" (Helps determine cultural fit). Portfolio Presentation Strategy:

• Prepare to speak confidently about your resume, highlighting any relevant customer service, sales, or hands-on experience.

• Use the STAR method (Situation, Task, Action, Result) to provide specific examples of your accomplishments. For instance, "In my previous retail role (Situation), I was tasked with increasing accessory sales (Task). I proactively engaged customers, offering recommendations based on their purchases (Action), which resulted in a 15% increase in add-on sales for my department (Result)."

• If you have any personal projects involving crafts, design, or meticulous work, be ready to briefly discuss them to showcase attention to detail and creativity.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer-centric mindset, a willingness to learn specialized skills, and an understanding of retail operations. Highlighting any experience with detailed work or consultative sales will be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday job portal link.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, and any experience with hands-on tasks, measuring, or operating equipment. Use keywords from the job description such as "customer service," "sales," "merchandising," and "cash handling."

• Portfolio Preparation: Be ready to discuss specific examples from your past experiences that demonstrate your ability to build customer relationships, solve problems, and execute tasks with attention to detail, using the STAR method.

• Company Research: Familiarize yourself with Michaels' mission, values, and the importance of custom framing to their business. Understand their commitment to creativity and customer experience.

• Interview Practice: Practice answering common retail interview questions, focusing on situational scenarios, your customer service approach, and your motivation for pursuing this role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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