Retail/ Custom Picture Framer

📍 Job Overview

Job Title: Retail/Custom Picture Framer

Company: Michaels Stores

Location: Grand Forks, North Dakota, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing

Date Posted: May 08, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales through personalized custom framing solutions, leveraging a consultative sales approach.

• Execute the end-to-end custom framing process, ensuring high-quality production and timely order fulfillment.

• Maintain store presentation standards, including merchandising, stock management, and a clean, safe retail environment.

• Operate point-of-sale systems and manage cash handling with accuracy and adherence to company procedures.

• Support omni-channel initiatives, contributing to a seamless customer experience across all touchpoints.

📝 Enhancement Note: This role is firmly rooted in retail operations, with a specialized focus on custom framing as a key revenue driver. The emphasis on "Elevated ABC Deliver" suggests a structured approach to customer interaction and sales, aiming to build lasting relationships and drive repeat business through personalized service and product expertise. The "PART_TIME" employment type indicates a need for flexibility in scheduling to cover store operational hours, which often include nights, weekends, and early mornings.

📈 Primary Responsibilities

• Build and nurture customer relationships by actively engaging them in the custom framing design process, utilizing "Elevated ABC Deliver" to understand needs and present tailored solutions.

• Achieve personal sales and production targets for custom framing orders, directly contributing to store revenue goals.

• Meticulously complete custom framing orders, adhering to quality standards for materials, craftsmanship, and presentation, ensuring on-time delivery.

• Manage and maintain the ready-made frame department, including visual merchandising, inventory replenishment (SISO and Directed Replenishment), and overall store appearance.

• Provide exceptional customer service by assisting shoppers in locating products, offering solutions, and ensuring a positive and efficient shopping experience.

• Uphold and execute all Standard Operating Procedures (SOPs) and company programs related to sales, production, safety, and operational efficiency.

• Actively participate in shrink reduction and safety initiatives, contributing to a secure and loss-preventative store environment.

• Foster a positive and respectful work environment, demonstrating acceptance and professionalism in all interactions, and acting as a role model for company values.

• Assist with the efficient unloading and stocking of merchandise from truck deliveries, ensuring adherence to store receiving standards and budget.

• Accurately operate the cash register, process transactions, and manage cash handling procedures in compliance with company policies.

• Acknowledge all customers entering the store, proactively assist them in finding products, and offer solutions to meet their needs.

• Support and execute omni-channel processes, such as buy online, pick up in-store (BOPIS) and ship-from-store, ensuring a consistent customer experience.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct sales/customer interaction and operational execution. The mention of "SISO" (Store Inventory, Stock Out) and "Directed Replenishment" indicates a structured inventory management system that requires diligence. The emphasis on "Omni channel processes" signifies the growing importance of integrating online and in-store operations for a unified customer journey.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected, though not explicitly stated.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

Required Skills:

• Basic computer skills for point-of-sale (POS) and potential inventory management systems.

• Basic measuring skills essential for accurate framing.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal skills.

• Sales aptitude, with the ability to consult and recommend solutions.

• Cash handling and transaction processing proficiency.

Preferred Skills:

• Prior retail experience, particularly in a specialty or craft retail setting.

• Proven experience in selling products or services, with a consultative approach.

• Familiarity with visual merchandising principles.

• Experience with omni-channel retail operations.

• Basic inventory management knowledge.

📝 Enhancement Note: The requirements lean towards foundational retail skills with a specific technical aptitude for framing equipment. The "0-2 years" experience level suggests that comprehensive training will be provided for the custom framing aspects, but a strong customer service and basic operational capability are prerequisites. The ability to learn and operate specialized equipment is a critical technical skill for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates are encouraged to highlight any projects or experiences that demonstrate attention to detail, problem-solving, and creative application of skills.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to Standard Operating Procedures (SOPs).

• Ability to learn and follow established workflows for custom framing order processing, from initial customer consultation to final product delivery.

• Familiarity with or ability to quickly grasp inventory management processes like SISO and Directed Replenishment.

📝 Enhancement Note: Given the entry-level nature and retail focus, a formal portfolio showcasing complex operational processes is unlikely. However, demonstrating an understanding of process adherence, quality control, and customer-centric workflows through examples will be beneficial. The emphasis is on the ability to follow established procedures rather than designing new ones.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for part-time retail associates with specialized duties in Grand Forks, North Dakota, a competitive hourly wage is expected. This typically ranges from $13.00 to $17.00 per hour, depending on experience and specific store needs.

Benefits:

• Health Insurance (Medical, Dental, and Vision) for eligible team members.

• Paid Time Off (PTO) accrual.

• Tuition Assistance programs.

• Generous Employee Discounts on Michaels products.

• Potential for other benefits as per company policy for part-time employees.

Working Hours: This is a PART_TIME position. Actual hours will vary based on store needs and scheduling, potentially including nights, weekends, and early mornings. The standard full-time work week is 40 hours, but part-time roles will be less, with flexibility often required.

📝 Enhancement Note: The salary estimate is based on national averages for similar retail roles, adjusted for the specific location (Grand Forks, ND) and the specialized nature of custom framing. Benefits for part-time employees can vary significantly by company; Michaels' stated benefits are listed as "robust" and include health insurance, PTO, tuition assistance, and discounts, which are significant for a part-time role.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading North American retailer specializing in arts, crafts, home décor, and custom framing.

Company Size: Over 1,300 stores across North America. The company is large and well-established, indicating structured operational processes and a defined corporate culture.

Founded: 1973, headquartered in Irving, Texas. This long history suggests stability and a deep understanding of its market.

Team Structure:

• The role operates within a store-level team, reporting to a Store Manager or Assistant Manager, with direct supervision from a Custom Framing Department Manager or Lead if applicable.

• Collaboration is key with fellow retail associates, cashiers, and potentially other department specialists.

Methodology:

• Focus on customer-centric sales and service methodologies.

• Adherence to established operating procedures (SOPs) for consistency and quality.

• Emphasis on visual merchandising and maintaining a well-organized retail environment.

• Data-driven insights are likely used at a corporate level for merchandising and sales strategies, while store-level execution focuses on achieving targets.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture is centered around creativity, community, and customer inspiration. For an operations role, this translates to a focus on enabling customers to express their creativity through custom framing and providing a positive, supportive environment for both customers and team members. The company's large scale means that operational consistency and adherence to brand standards are paramount.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to early-career retail operations role, focusing on specialized execution within a specific department (Custom Framing). It requires hands-on application of skills rather than strategic planning.

Reporting Structure: Typically reports to a Store Manager or Assistant Manager, with daily operational guidance likely coming from a department lead or senior framer.

Operations Impact: The role directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and store operational efficiency. High-quality framing and excellent customer service can lead to repeat business and positive word-of-mouth, indirectly supporting broader GTM strategies by enhancing brand loyalty.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in custom framing techniques, materials, and sales. Become proficient in operating all framing equipment and mastering quality control.

• Retail Leadership Track: Potential to advance to a Department Lead or Manager role within Custom Framing, or transition into other store management positions (e.g., Assistant Store Manager) with demonstrated performance and leadership potential.

• Cross-Functional Roles: Opportunities to gain experience in other store operational areas like merchandising, inventory, or customer service management.

📝 Enhancement Note: Growth within Michaels for this role primarily involves deepening specialized skills or moving into broader retail management responsibilities. The "PART_TIME" nature might influence the pace of advancement compared to full-time roles, but consistent performance and willingness to take on more responsibility are key drivers.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and requires constant interaction with the public.

Office Location(s): Grand Forks, North Dakota, specifically at the 32nd Ave S location.

Workspace Context:

• Primarily climate-controlled public retail areas, with potential for less controlled stock rooms.

• The frame shop itself is a specialized workspace containing tools like a glass cutter and heat press, requiring careful operation.

• Opportunities for team interaction are high, as collaboration is essential for store operations and customer service.

Work Schedule: Work hours include nights, weekends, and early mornings to align with retail operating hours. Flexibility is crucial for part-time roles to meet fluctuating customer traffic and operational needs.

📝 Enhancement Note: The work environment is characteristic of a busy retail setting with a specialized focus. Safety protocols for equipment operation and customer interaction are critical. The need to work varied hours is a standard expectation for retail positions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief phone or online application review to assess basic qualifications and interest.

• In-Person Interview: This will assess customer service skills, problem-solving abilities, and fit with the company culture. Be prepared to discuss your approach to customer interactions and handling challenging situations.

• Skills Assessment/Demonstration: You may be asked to demonstrate basic measuring skills, discuss your understanding of framing principles, or handle a simulated customer inquiry. If you have prior framing experience, be ready to discuss it.

• Final Interview: With a Store Manager or District Manager, focusing on overall fit, career aspirations, and commitment.

Portfolio Review Tips:

• For this role, a traditional portfolio is less critical. Instead, prepare to speak articulately about your customer service philosophy, any sales achievements, and your ability to learn and execute technical tasks like framing.

• If you have examples of projects showcasing precision, creativity, or problem-solving (even personal ones), be ready to describe them.

Challenge Preparation:

• Customer Service Scenarios: Practice responding to common retail customer scenarios (e.g., finding a product, handling a complaint, suggesting solutions).

• Problem-Solving: Be ready to discuss how you would approach a complex framing order or a situation where a customer is unsure of their needs.

• Operational Understanding: Briefly research Michaels' core values and their approach to customer experience to align your answers.

📝 Enhancement Note: The interview process will likely be geared towards assessing retail aptitude, customer service skills, and the ability to learn specialized tasks. While no formal portfolio is expected, being prepared to discuss relevant experiences and demonstrate problem-solving skills is key.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: Operation of the store's

Point-of-Sale system for transactions, returns, and potentially special orders.

• Framing Equipment: Proficiency or strong aptitude to learn operation of specialized framing machinery, including:

  • Glass cutters
  • Mat cutters
  • Framing saws/miter saws
  • Heat presses
  • Mounting equipment

• Measuring Tools: Rulers, tape measures, calipers for precise measurements.

Analytics & Reporting:

• Basic understanding of sales performance metrics (e.g., daily sales, units per transaction) as communicated by management.

CRM & Automation:

• Customer Relationship Management is handled primarily through direct customer interaction and building rapport, rather than a formal CRM system at this level.

• Omni-channel fulfillment processes may involve basic system updates for order status.

📝 Enhancement Note: The technology stack is heavily weighted towards specialized in-store retail and custom framing equipment. Proficiency with these tools, or a demonstrated ability to quickly learn them, is essential. Basic computer skills are required for POS and potential inventory systems.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Encouraging customers and team members to explore their creative potential.

• Customer Focus: Prioritizing customer needs and delivering exceptional service, especially in custom framing consultations.

• Quality & Craftsmanship: Upholding high standards in custom framing production.

• Teamwork & Respect: Working collaboratively and respectfully with colleagues to achieve store goals.

• Efficiency & Safety: Adhering to operational procedures and maintaining a safe work environment.

Collaboration Style:

• Highly collaborative within the store team, requiring clear communication and mutual support.

• Emphasis on cross-departmental support to ensure smooth store operations and excellent customer service.

• Open to feedback and continuous learning, particularly regarding framing techniques and customer engagement strategies.

📝 Enhancement Note: Michaels emphasizes a culture of creativity, customer-centricity, and teamwork. For this role, it means being part of a team that helps people bring their artistic visions to life, while maintaining operational excellence and a positive atmosphere.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing time to engage customers for sales consultations while also completing intricate framing orders accurately and on time.

• Technical Skill Acquisition: Mastering the operation of various framing equipment and developing a keen eye for quality and detail in custom work.

• Customer Expectation Management: Guiding customers through the design process, managing expectations regarding timelines, materials, and costs for custom orders.

• Physical Demands: Meeting the physical requirements of the role, including prolonged standing, lifting, and using ladders.

Learning & Development Opportunities:

• Custom Framing Certification: Potential for advanced training or certification in custom framing techniques and design.

• Sales and Customer Service Training: Opportunities to enhance consultative selling skills and customer relationship management.

• Retail Management Exposure: Gaining foundational knowledge in store operations management, merchandising, and team leadership.

📝 Enhancement Note: The primary challenges revolve around the dual nature of the role – requiring both strong interpersonal/sales skills and precise technical execution. Growth opportunities are geared towards becoming a subject matter expert in custom framing or moving into broader retail management.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution to their needs. How did you approach it?" (Focus on consultative sales and problem-solving.)

• "How would you handle a situation where a customer is unhappy with their custom framing order?" (Assess conflict resolution and customer service recovery.)

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Show research and alignment with company values.)

• "Why are you interested in custom framing and this specific role?" (Articulate passion for craft, customer service, and operational contribution.)

Portfolio Presentation Strategy:

• Prepare to discuss any projects (personal or professional) where you demonstrated precision, attention to detail, or creative problem-solving.

• Be ready to walk through your understanding of the custom framing process, from initial consultation to final product.

• Highlight any experience with sales, customer service, or operating specialized equipment.

📝 Enhancement Note: Interviews will focus on assessing your customer service skills, aptitude for learning technical processes, and alignment with Michaels' creative and customer-centric culture. Be prepared to provide specific examples from your experience.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Customize your resume to highlight any relevant retail experience, customer service achievements, sales successes, and any experience with tools, measuring, or crafting. Emphasize your ability to learn new technical skills.

• Prepare to discuss your understanding of customer service and how you would approach building relationships with customers seeking custom framing solutions.

• Research Michaels' commitment to creativity and their role in the arts and crafts community to demonstrate genuine interest and cultural fit.

• Be ready to articulate your ability to follow procedures and maintain high standards of quality and safety in a retail environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.