Residential Design Consultant

📍 Job Overview

Job Title: Residential Design Consultant

Company: West Shore Home Recruiting

Location: Cincinnati, OH

Job Type: Full-Time

Category: Sales Operations / GTM

Date Posted: 2026-09-04

Experience Level: Entry Level / Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Drive revenue growth by conducting in-home sales consultations and closing deals for home improvement products.

• Execute a structured, one-call close sales process, leveraging a consultative approach to understand customer needs and present solutions.

• Manage a rotating weekly schedule to maximize appointment availability and customer engagement.

• Collaborate with internal teams to ensure a seamless customer experience from sale to installation.

• Utilize provided warm leads to focus exclusively on sales activities, without the need for cold-calling or lead generation.

📝 Enhancement Note: This role, while titled "Design Consultant," is fundamentally a direct-to-consumer sales position within the home improvement sector. The "operations" aspect lies in the structured sales process, lead management, and the consultant's role in driving revenue, which are critical GTM (Go-To-Market) functions. The emphasis on a "one-call close" and "warm leads" indicates a highly defined sales process, typical of successful B2C operations.

📈 Primary Responsibilities

• Conduct approximately 2-hour in-home sales appointments with pre-qualified leads, focusing on understanding homeowner needs for bathrooms, flooring, windows, and doors.

• Master and consistently apply the West Shore Home sales methodology to guide customers through a personalized, consultative selling process.

• Present product offerings, design options, and pricing in a clear, compelling manner to achieve a one-call close.

• Accurately document customer interactions, product selections, and sales agreements using company-provided systems.

• Actively participate in weekly team meetings and ongoing training sessions to refine sales techniques, product knowledge, and process adherence.

• Maintain a professional demeanor and appearance at all times while representing West Shore Home in customer residences.

• Adhere strictly to the rotating monthly schedule, ensuring availability for appointments during designated Mon-Fri and Tue-Sat periods.

• Collaborate with sales support and operations teams to facilitate smooth order processing and client communication post-sale.

📝 Enhancement Note: The responsibilities highlight a focus on direct sales execution and adherence to a specific sales process. For an operations-focused candidate, understanding how this role feeds into the broader GTM and revenue engine is key. The "one-call close" implies a need for strong presentation, objection handling, and closing skills, all supported by an operational framework that provides qualified leads and a defined sales playbook.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a strong foundation in business, marketing, or a related field is beneficial. Recent graduates with demonstrated sales aptitude will be considered.

Experience: Previous sales experience is preferred, but significant success has been observed with candidates transitioning from retail, hospitality, or other customer-facing roles that require strong interpersonal and persuasion skills.

Required Skills:

• Exceptional interpersonal and communication skills, with the ability to quickly build rapport and trust with diverse clientele.

• A highly competitive mindset and an intrinsic drive to achieve and exceed sales targets.

• Proven ability to connect with people in various environments and adapt communication styles.

• Valid Driver's License with a clean driving record to manage travel to customer appointments.

• Proficiency with smart devices (smartphones/tablets) for accessing company systems and two-factor authentication.

• Ability to work a rotating schedule, including some Saturdays, and be available during specified hours. Preferred Skills:

• Direct sales experience, particularly in-home sales or consultative selling environments.

• Familiarity with CRM systems for tracking customer interactions and sales pipeline.

• Basic understanding of home improvement products (bathrooms, flooring, windows, doors) or a strong aptitude for learning product details.

• Demonstrated success in customer service roles, showing a commitment to client satisfaction.

• Bilingual proficiency in Spanish and English is a plus.

📝 Enhancement Note: The requirements emphasize soft skills like communication, competitiveness, and adaptability, which are crucial for success in a direct sales role. The "minimum requirements" are framed to be inclusive, suggesting the company prioritizes trainability and attitude over extensive prior experience in this specific field. For an operations lens, these skills translate to the ability to execute a defined process and contribute to predictable revenue outcomes.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this sales-focused role, candidates should be prepared to discuss past achievements and demonstrate their sales process through examples.

• Showcase instances where you successfully closed deals, managed customer relationships, or overcame sales objections.

• Highlight any experience with sales methodologies or CRM systems that demonstrate an understanding of structured sales operations.

• Be ready to articulate how you would approach a customer interaction and guide them towards a purchase decision. Process Documentation:

• Candidates will be trained on the company's proprietary sales process and CRM system.

• The expectation is to quickly learn and adhere to the established sales workflow, ensuring all steps are followed for each customer interaction.

• Focus will be placed on accurately logging sales activities and outcomes within the system to support reporting and analysis.

📝 Enhancement Note: For a sales role like this, the "portfolio" is less about visual design and more about demonstrating sales acumen and process adherence. Candidates should prepare to discuss their personal sales process, success metrics, and how they learn and apply new sales methodologies. This aligns with the operational need for consistent execution.

💵 Compensation & Benefits

Salary Range:

• Base Salary: Competitive base salary provided.

• Commission: Uncapped commission structure.

• Bonus: Annual Net Sales Bonus Program.

• Expected First-Year Earnings: Up to $200,000+.

Benefits:

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability).

• 401(k) Retirement Plan with company match.

• Health Savings Account (HSA) plan with company match.

• Paid holidays and Paid Time Off (PTO).

• Employee Referral Program.

• Employee Discount Program.

• Paid training and unlimited professional growth potential. Working Hours:

• Rotating schedule:

  • Weeks 1-2: Monday-Friday, 9:00 AM - 7:00 PM
  • Weeks 3-4: Tuesday-Friday, 9:00 AM - 7:00 PM & Saturday, 9:00 AM - 2:00 PM

• Sales appointments are approximately 2 hours each.

• Includes attendance at weekly team meetings and training workshops.

📝 Enhancement Note: The compensation structure is heavily performance-based, with a significant portion derived from uncapped commission and bonuses, indicating a strong emphasis on sales results. The provided salary range of up to $200K+ for the first year suggests a high earning potential for successful consultants. This aligns with typical GTM operations where high performers are incentivized significantly. The benefits package is comprehensive, typical for a full-time role in a large organization.

🎯 Team & Company Context

🏢 Company Culture

Industry: Home Improvement / Residential Remodeling. West Shore Home is a leading technology-driven company specializing in high-quality and convenient remodels of Bathrooms, Flooring, Windows, and Doors.

Company Size: Over 3,000 employees across more than 40 locations nationwide. This indicates a large, established organization with structured operational processes.

Founded: While the founding date is not specified, the company's rapid expansion and national presence suggest a dynamic and growth-oriented environment.

Team Structure:

• The Design Consultant role operates within a regional sales team, likely reporting to a Sales Manager or similar leadership role.

• Collaboration is expected with sales support, operations, and potentially installation teams to ensure a seamless customer journey.

• The company emphasizes a team-oriented approach, evidenced by weekly meetings and training workshops. Methodology:

• The company utilizes a defined, technology-driven sales methodology focused on a "one-call close."

• Emphasis is placed on data-driven insights and performance metrics to drive sales success and operational efficiency.

• Continuous improvement through training and feedback is a core aspect of their operational approach.

Company Website: https://westshorehome.com/

📝 Enhancement Note: West Shore Home's large scale and national presence imply robust operational infrastructure supporting its GTM strategy. The "technology-driven" aspect suggests an investment in systems and processes to optimize sales and customer experience. The recognition as a "Top Workplaces USA" award winner for four consecutive years highlights a strong focus on employee experience, which is crucial for retention in sales roles.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as an entry-level to junior sales position. It serves as a foundational role within the GTM function, focused on direct customer interaction and revenue generation.

Reporting Structure: Design Consultants typically report to a Sales Manager or Regional Sales Director. This structure allows for direct coaching, performance management, and support in executing the sales process.

Operations Impact: This role is directly responsible for generating new revenue through sales agreements. The success of Design Consultants is a primary driver of the company's overall revenue performance and market share growth. Their ability to effectively close deals directly impacts the operational pipeline for installation and fulfillment.

Growth Opportunities:

• Sales Progression: Potential to advance to Senior Design Consultant, Sales Team Lead, or Sales Manager roles, managing a team and driving regional sales strategy.

• Specialization: Opportunity to become a subject matter expert in specific product lines (e.g., Bathrooms, Windows).

• Cross-functional Movement: Potential to transition into sales operations, training, or management roles within the broader GTM organization based on performance and demonstrated skills.

• Leadership Development: The company's "Top Workplaces" recognition suggests investment in leadership training and development for high-potential employees.

📝 Enhancement Note: For an operations-minded individual, this role offers a direct path into understanding the front-end of the revenue engine. The growth opportunities highlight a clear career trajectory within sales and potentially into sales operations or management, leveraging the foundational sales experience.

🌐 Work Environment

Office Type: Primarily an on-site role involving significant time spent in customers' homes. Occasional in-office attendance for team meetings and training is expected.

Office Location(s): Cincinnati, OH. This role requires local travel within the Cincinnati metropolitan area.

Workspace Context:

• The primary "workspace" is the customer's residence, requiring professionalism and adaptability to different environments.

• A company-provided vehicle or the use of a personal vehicle with mileage reimbursement is typically expected for travel.

• Access to company systems via a smart device is essential for managing schedules, accessing product information, and logging sales activities.

• The role involves direct interaction with homeowners, requiring excellent customer service and presentation skills in a residential setting. Work Schedule:

• A rotating weekly schedule is in place:

  • Weeks 1-2: Monday-Friday, 9:00 AM - 7:00 PM.
  • Weeks 3-4: Tuesday-Friday, 9:00 AM - 7:00 PM & Saturday, 9:00 AM - 2:00 PM.

• This schedule is designed to maximize appointment availability and customer access.

📝 Enhancement Note: The work environment is dynamic and customer-centric, requiring significant autonomy and time management. The rotating schedule is a key operational consideration for candidates to manage their work-life balance effectively.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A phone or video call with a recruiter to assess basic qualifications, sales aptitude, and cultural fit.

• In-Depth Interview: Likely involves a discussion with a Sales Manager, focusing on sales experience, problem-solving abilities, and understanding of the sales process. Candidates may be asked to role-play sales scenarios.

• Ride-Along (Potential): In some sales roles, a follow-up interview might involve accompanying an experienced consultant on a customer visit to observe and participate.

• Final Interview: Potentially a meeting with a senior sales leader to confirm fit and discuss compensation/benefits.

Portfolio Review Tips:

• While a traditional portfolio isn't required, prepare to discuss your sales achievements using the STAR method (Situation, Task, Action, Result).

• Quantify your successes whenever possible (e.g., "increased sales by X%," "exceeded quota by Y%").

• Be ready to articulate your personal sales process and how you adapt it to different customer needs.

• Prepare examples of how you have handled difficult customer objections or complex sales situations.

• If you have experience with CRM systems or sales methodologies, be prepared to discuss your proficiency and how you utilized them. Challenge Preparation:

• Expect questions related to sales scenarios, customer objection handling, and closing techniques.

• Be prepared to discuss how you would approach a "one-call close" scenario.

• Research West Shore Home's products and services to demonstrate your understanding of their offerings.

• Understand the company's mission ("Bring Happiness to Every Home®") and values.

📝 Enhancement Note: The interview process for this role will heavily focus on assessing sales skills and potential. Candidates should prepare to demonstrate their ability to execute a defined sales process and achieve targets, which are key operational metrics for GTM roles.

🛠 Tools & Technology Stack

Primary Tools:

• CRM System: A Customer Relationship Management system (likely Salesforce, HubSpot, or a proprietary system) will be used for lead management, customer tracking, sales forecasting, and activity logging. Proficiency in CRM is highly valued.

• Sales Enablement Tools: Potentially used for product information, proposal generation, and digital presentations.

• Communication Tools: Standard office suite applications (e.g., Microsoft Office, Google Workspace) for communication and documentation.

• Smart Device: A smartphone or tablet is mandatory for accessing systems, two-factor authentication, and potentially GPS for travel.

Analytics & Reporting:

• While the consultant may not directly build dashboards, they will need to understand how their sales activities contribute to key performance indicators (KPIs) tracked by management.

• Familiarity with sales metrics such as conversion rates, average deal size, and sales cycle length is beneficial. CRM & Automation:

• The company likely utilizes CRM and potentially sales automation tools to manage leads and streamline the sales process.

• Understanding how to leverage these tools for efficiency and effectiveness in sales appointments is expected.

📝 Enhancement Note: Familiarity with CRM systems is crucial, as this is the central operational tool for managing sales activities and customer data. The company likely employs technology to standardize and optimize the sales process, making tech-savviness a key requirement.

👥 Team Culture & Values

Operations Values:

• Customer Focus: "Bring Happiness to Every Home®" is the core mission, emphasizing customer satisfaction and positive experiences.

• Results-Driven: A strong emphasis on achieving sales targets and contributing to revenue growth, reflected in the commission and bonus structure.

• Teamwork & Collaboration: Participation in weekly meetings and training highlights the importance of collective effort and knowledge sharing.

• Integrity & Professionalism: Representing the company in customers' homes requires a high level of professionalism and ethical conduct.

• Continuous Improvement: Ongoing training and development opportunities suggest a culture that values learning and skill enhancement.

Collaboration Style:

• Design Consultants are expected to collaborate closely with sales support and operations teams to ensure smooth customer handoffs and fulfillment.

• Open communication is encouraged through team meetings and feedback sessions.

• The company fosters a supportive environment, as indicated by its "Top Workplaces" recognition, suggesting a culture where employees feel valued and encouraged.

📝 Enhancement Note: The company's values are centered around customer experience, performance, and a positive work environment. For operations professionals, understanding how these values translate into daily actions and decision-making within the sales team is key to assessing cultural fit.

⚡ Challenges & Growth Opportunities

Challenges:

• Sales Performance Pressure: The uncapped commission structure, while offering high earning potential, also means performance is directly tied to closing deals consistently.

• Customer Objections: Effectively handling customer concerns, budget limitations, or competitive offers requires strong persuasion and problem-solving skills.

• Time Management: Balancing travel, appointment durations, and administrative tasks within a structured schedule demands excellent organizational skills.

• Adapting to Different Home Environments: Comfort and professionalism in diverse customer homes are essential.

Learning & Development Opportunities:

• Sales Training: Comprehensive paid training on the West Shore Home sales methodology, product knowledge, and CRM systems.

• Mentorship: Opportunities to learn from experienced Sales Managers and potentially senior consultants.

• Career Advancement: Clear pathways for promotion within the sales organization and potential for cross-functional development.

• Industry Knowledge: Gaining expertise in residential remodeling, design trends, and home improvement solutions.

📝 Enhancement Note: The primary challenges are inherent to a direct sales role focused on closing deals. The growth opportunities are substantial, offering a clear trajectory for individuals who excel in sales and demonstrate leadership potential.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you successfully closed a difficult sale. What was your strategy?" (Focus on your process, objection handling, and closing techniques).

• "How do you approach building rapport with a new customer in their home?" (Highlight your interpersonal skills and consultative approach).

• "Imagine a customer is hesitant about the price of a product. How would you address their concerns and justify the value?" (Demonstrate your ability to handle objections and focus on benefits).

• "How do you stay motivated when facing rejection or not meeting your targets?" (Showcase your resilience, competitive spirit, and commitment to continuous improvement). Company & Culture Questions:

• "Why are you interested in West Shore Home and this specific role?" (Research their mission, values, and products. Connect your aspirations to their goals).

• "How do you see yourself contributing to our culture of 'Bringing Happiness to Every Home®'?" (Discuss your customer service philosophy and desire to create positive experiences).

• "What are your thoughts on working a rotating schedule that includes Saturdays?" (Express flexibility and commitment to meeting business needs). Portfolio Presentation Strategy:

• Prepare to walk through a hypothetical sales scenario: How would you greet the customer, identify their needs, present solutions, handle objections, and close the deal?

• Use specific examples from your past experience to illustrate your sales process and achievements. Quantify results where possible.

• Be ready to discuss your understanding of the West Shore Home sales process and how you would integrate into it.

• Practice articulating the value proposition of home improvement solutions clearly and concisely.

📝 Enhancement Note: Interview preparation should focus on demonstrating sales acumen, process adherence, and cultural alignment. Candidates should be ready to articulate their sales process and problem-solving skills with concrete examples, aligning with the operational need for consistent and effective execution.

📌 Application Steps

To apply for this Residential Design Consultant position:

• Submit your application through the provided link on the Dayforce portal.

• Tailor your resume: Highlight relevant sales experience, customer service skills, and any instances where you've successfully persuaded others or met performance targets. Use keywords such as "sales," "customer service," "consultative selling," and "revenue generation."

• Prepare your "sales pitch": Be ready to discuss your personal sales process and how you would approach an in-home consultation. Practice articulating the value of home improvement products.

• Research West Shore Home: Understand their mission, values, and product offerings. Be prepared to explain why you are a good fit for their culture and this specific role.

• Practice interview questions: Rehearse answers to common sales interview questions, focusing on demonstrating your competitive drive, communication skills, and ability to close deals.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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