Remote Sr. Service Designer

📍 Job Overview

Job Title: Sr. Service Designer

Company: Jobgether (Partner Company)

Location: Remote (Colombia)

Job Type: Full-time

Category: Service Design / GTM Operations

Date Posted: April 05, 2026

Experience Level: Mid-Senior Level (3-7 years)

Remote Status: Fully Remote

🚀 Role Summary

• This role is crucial for bridging the gap between user needs and business objectives by designing seamless, end-to-end service experiences.

• It involves leading service discovery, defining strategic design initiatives, and creating comprehensive journey maps and service blueprints.

• The position requires a strong emphasis on cross-functional collaboration to ensure alignment between design execution, user research insights, and operational effectiveness.

• A key aspect is fostering a strong design culture through mentorship and driving continuous improvement of service offerings.

📝 Enhancement Note: While the title is "Sr. Service Designer," the emphasis on "operational effectiveness," "linking user needs with business goals," and "translating user and operational data into actionable insights" positions this role within the broader GTM (Go-To-Market) Operations and Revenue Operations spectrum, particularly in how service design impacts customer lifecycle management and revenue generation strategies. The remote location in Colombia suggests a focus on global talent acquisition and potentially leveraging expertise in diverse market contexts.

📈 Primary Responsibilities

• Lead the end-to-end service design process, from initial discovery and strategy definition to detailed blueprinting and implementation oversight.

• Develop comprehensive service blueprints and detailed user journey maps that clearly articulate user flows, touchpoints, and internal operational processes.

• Facilitate interactive workshops and co-creation sessions with diverse stakeholder groups, including product, engineering, marketing, sales, and customer support teams.

• Translate complex user research findings, operational data, and business requirements into actionable design strategies and tangible service improvements.

• Design and execute usability testing and service pilot programs to validate design concepts and gather feedback for iterative refinement.

• Collaborate closely with product management and engineering teams to ensure seamless integration of service design with product roadmaps and technical execution.

• Champion and embed inclusive and human-centered design principles throughout the service lifecycle to ensure equitable and accessible experiences for all users.

• Mentor and guide junior designers, fostering their professional development and elevating the overall design practice within the organization.

• Continuously research and integrate emerging service design methodologies, tools, and best practices to drive innovation and maintain a competitive edge.

📝 Enhancement Note: The responsibilities highlight a blend of strategic design leadership and tactical execution, with a strong emphasis on cross-functional alignment and operational impact. This is typical for senior roles in GTM operations that require translating user-centric design into scalable business processes.

🎓 Skills & Qualifications

Education:

Experience:

• 3-7 years of progressive experience in service design, UX design, product design, or a closely related discipline, with a demonstrable track record of leading complex design initiatives.

Required Skills:

• Service Design Expertise: Deep understanding and practical application of service design methodologies, principles, and frameworks.

• Journey Mapping & Service Blueprinting: Mastery in creating detailed, insightful, and actionable journey maps and service blueprints.

• Systems Thinking: Strong ability to analyze and design complex systems, understanding interdependencies between user interactions, business processes, and technology.

• User Research & Analysis: Proficiency in various qualitative and quantitative research methods (e.g., interviews, surveys, usability testing, analytics) and the ability to synthesize findings into strategic recommendations.

• Workshop Facilitation: Skilled in designing and leading effective co-creation and ideation workshops with diverse stakeholder groups.

• Communication & Storytelling: Exceptional ability to articulate complex design concepts, insights, and strategies clearly and persuasively to technical and non-technical audiences.

• Inclusive & Human-Centered Design: A strong commitment to designing accessible, equitable, and user-focused solutions.

• Adaptability & Continuous Learning: Demonstrated ability to adapt to evolving methods, tools, and project requirements, with a proactive approach to learning.

Preferred Skills:

• Experience with CRM systems and understanding their role in service delivery.

• Familiarity with GTM (Go-To-Market) strategies and how service design impacts customer acquisition, retention, and expansion.

• Experience in mentoring junior designers or leading small design teams.

• Knowledge of design thinking, agile methodologies, and lean principles.

• Proficiency in data analysis and interpretation to inform design decisions.

📝 Enhancement Note: The required skills emphasize core service design competencies. The "preferred skills" are tailored to highlight how these competencies can translate into operational impact within a GTM context, particularly in understanding customer lifecycle management and leveraging data for strategic decision-making.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A compelling portfolio that clearly showcases 3-7 years of end-to-end service design projects, demonstrating a progression of skills and responsibilities.

• Case studies must highlight the applicant's role, the problem statement, the design process undertaken, the tools and methodologies used, and the measurable impact of their solutions.

• Evidence of systems thinking by mapping complex ecosystems and demonstrating how service design addressed interconnected components.

• Projects that illustrate collaboration with cross-functional teams (e.g., product, engineering, marketing, sales) and how alignment was achieved.

Process Documentation:

• Demonstrations of creating detailed service blueprints and user journey maps that clearly outline user interactions, behind-the-scenes operational processes, and opportunities for improvement.

• Examples of research methodologies employed, including user interviews, contextual inquiry, usability testing, and the subsequent analysis and synthesis of findings.

• Documentation of workshop facilitation processes, including agenda design, activity planning, and methods for stakeholder engagement and co-creation.

• Evidence of iterating on designs based on feedback from user testing, pilot programs, or operational data analysis.

📝 Enhancement Note: The portfolio requirements are critical for assessing a Service Designer's practical experience and ability to deliver tangible results. For this role, emphasis should be placed on how the applicant's service design work directly contributed to business goals, operational efficiency, and improved customer experiences that may influence revenue.

💵 Compensation & Benefits

Salary Range: $112,000 - $154,000 USD per year.

Benefits:

• Full-time remote work: Enjoy the flexibility and autonomy of working from anywhere.

• Flexible Hours: Adapt your work schedule to best suit your productivity and work-life balance.

• Comprehensive Health Insurance: Medical, dental, and vision coverage.

• Professional Development: Access to training, courses, and resources to enhance your skills.

• Continuous Learning Opportunities: Support for attending conferences, workshops, and pursuing certifications.

• Remote Work Setup Support: Assistance with creating an ergonomic and productive home office environment.

• Technology Support: Resources and tools to ensure seamless remote work operations.

• Collaborative and Inclusive Work Culture: Be part of a team that values diversity, innovation, and mutual respect.

• Access to Cutting-Edge Design Tools: Utilize the latest software and platforms to support your design process.

Working Hours: Approximately 40 hours per week, with flexibility offered around core collaboration times.

📝 Enhancement Note: The salary range is competitive for a Senior Service Designer role, especially for a remote position. The benefits package is comprehensive, with a strong emphasis on supporting remote work and professional growth, which are key attractors for operations professionals. The location in Colombia means this salary is likely benchmarked against US or European markets for remote roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology / HR Tech / Talent Acquisition Platform (Inferred from Jobgether's focus)

Company Size: Small to Medium (Inferred from Jobgether's role as a platform posting for partner companies)

Founded: Jobgether was founded in 2021. The partner company's founding date is not specified.

Team Structure:

• The Senior Service Designer will likely be part of a dedicated design team or a cross-functional product/GTM team.

• Reporting structure is likely to a Head of Design, Design Lead, or potentially a Product Lead, depending on the partner company's organization.

Methodology:

• Emphasis on human-centered design, data-driven decision-making, and agile development processes.

• Expectation for iterative design, continuous feedback loops, and a focus on measurable outcomes.

• A strong culture of collaboration, knowledge sharing, and continuous improvement is likely.

Company Website: https://jobgether.com/ (Jobgether's website; partner company website not specified)

📝 Enhancement Note: Jobgether acts as a platform connecting talent with companies, so this role is with one of their partner companies. The inferred industry and size suggest a dynamic, potentially fast-paced environment where design plays a critical role in shaping user experience and driving business growth.

📈 Career & Growth Analysis

Operations Career Level: Senior Individual Contributor. This role is responsible for leading complex design initiatives and influencing strategic direction within their domain. It requires a high degree of autonomy and expertise.

Reporting Structure: Likely reports to a Design Manager, Head of Design, or a senior leader within Product or GTM. The role is expected to influence cross-functional teams without direct managerial authority over them.

Operations Impact:

• The service design strategy directly impacts user adoption, customer satisfaction, retention rates, and ultimately, revenue growth.

• By optimizing the end-to-end customer journey, this role can reduce churn, increase lifetime value, and improve operational efficiency across various departments (e.g., sales, support, onboarding).

Growth Opportunities:

• Leadership Development: Potential to move into a Design Lead or Managerial role, overseeing a team of designers and shaping design strategy for a larger product area or the entire company.

• Specialization: Opportunity to deepen expertise in specific areas of service design, such as customer journey optimization, service innovation, or design for specific industries.

• Strategic Influence: Increased involvement in high-level business strategy and product roadmap planning.

• Cross-functional Mobility: Potential to move into Product Management or GTM Strategy roles by leveraging a deep understanding of user needs and business operations.

• Mentorship Expansion: Opportunity to formally mentor multiple designers and contribute to the company's design enablement programs.

📝 Enhancement Note: This role offers significant growth potential beyond pure design, extending into strategic operations and leadership, particularly valuable for those interested in the intersection of design and business outcomes.

🌐 Work Environment

Office Type: Fully Remote. This role operates entirely outside of a traditional office setting, requiring self-discipline and effective remote work practices.

Office Location(s): While the job is posted as "Remote" with a location derived as "Colombia," it implies that candidates based in Colombia are preferred or that the company has a legal entity or operational presence there. However, successful candidates may not need to be physically present in a specific office.

Workspace Context:

• Candidates are expected to have a dedicated, quiet workspace conducive to focused work and virtual meetings.

• Access to reliable high-speed internet is essential for seamless collaboration and participation in virtual sessions.

• The company likely provides or subsidizes necessary technology and software for remote work.

• Emphasis on asynchronous communication tools and practices alongside synchronous virtual meetings.

Work Schedule: Full-time, approximately 40 hours per week, with flexible hours. This flexibility allows for adapting work around personal needs, but core collaboration hours will likely be established for team meetings and cross-functional syncs.

📝 Enhancement Note: The remote nature of this role necessitates strong self-management skills and proficiency with remote collaboration tools. The "Colombia" location might indicate a preference for candidates in specific time zones or a specific talent pool focus.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of resume and portfolio for core qualifications and experience. AI-powered matching by Jobgether may be used for initial assessment.

• Hiring Manager Interview: Discussion focused on experience, approach to service design, and alignment with the company's culture and values.

• Design Challenge/Case Study: A practical exercise to assess problem-solving skills, design methodology, and ability to translate insights into solutions. This may involve presenting a case study from your portfolio.

• Cross-functional Interviews: Meetings with key stakeholders (e.g., Product Managers, Engineering Leads, Marketing, Sales Ops) to evaluate collaboration style, communication skills, and understanding of business impact.

• Final Interview: Often with a senior leader to discuss career aspirations, strategic thinking, and confirm cultural fit.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business and user outcomes achieved through your service design work. Quantify results whenever possible (e.g., increased conversion rates, reduced support tickets, improved customer satisfaction scores).

• Showcase Process: Detail your design process, including how you conducted research, synthesized insights, ideated solutions, iterated based on feedback, and collaborated with teams.

• Highlight Systems Thinking: Include examples that demonstrate your ability to understand and design for complex interconnected systems.

• Tailor to the Role: Emphasize projects that align with the requirements of this specific Senior Service Designer role, particularly those involving end-to-end journeys, operational integration, and cross-functional collaboration.

• Conciseness and Clarity: Ensure your case studies are easy to follow, visually appealing, and get straight to the point, respecting the reviewer's time.

Challenge Preparation:

• Prepare to discuss how you would approach a specific design problem, likely related to a customer journey or service interaction.

• Be ready to articulate your thought process, the questions you would ask, the research you would conduct, and the potential solutions you might explore.

• Practice presenting your portfolio case studies concisely and engagingly, focusing on the story behind the design and its impact.

📝 Enhancement Note: The interview process emphasizes a holistic assessment of skills, from technical design capabilities to strategic thinking and collaborative effectiveness. The portfolio and case study are central to demonstrating practical application and impact.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe Creative Suite (Illustrator, Photoshop), Axure RP, Miro, Mural (for workshops).

• User Research Platforms: UserTesting.com, Lookback, Hotjar, SurveyMonkey, Google Forms.

• Service Blueprinting Tools: Specialized templates in Miro/Mural, Lucidchart, or dedicated service design software.

Analytics & Reporting:

• Web Analytics: Google Analytics, Adobe Analytics.

• CRM Data: Salesforce, HubSpot (understanding data structure and user flows within these systems).

• BI Tools: Tableau, Power BI, Looker (for interpreting user and operational data).

CRM & Automation:

• CRM Systems: While not directly managing CRM, understanding how service design impacts CRM data and workflows (e.g., lead nurturing, customer support ticketing) is crucial.

• Collaboration Platforms: Slack, Microsoft Teams, Asana, Jira (for project management and team communication).

📝 Enhancement Note: Proficiency with core design and collaboration tools is expected. Understanding how service design integrates with CRM, analytics, and project management platforms is key for demonstrating operational awareness and impact.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for user needs in all design decisions.

• Collaboration: Valuing teamwork, open communication, and shared problem-solving across departments.

• Data-Driven Innovation: Using insights from user research and operational data to inform design and drive improvements.

• Continuous Improvement: A mindset of always seeking ways to enhance services, processes, and user experiences.

• Inclusivity & Equity: Championing design that is accessible and serves diverse user populations.

Collaboration Style:

• Proactive engagement with cross-functional teams to ensure design solutions are feasible, aligned with business goals, and effectively implemented.

• Open to feedback and constructive criticism, fostering a culture of iterative design and learning.

• Strong emphasis on clear communication, documentation, and knowledge sharing to keep all stakeholders informed and aligned.

📝 Enhancement Note: The company culture likely fosters an environment where design is seen as a strategic partner to business operations, aiming to create seamless user experiences that drive business success.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Constraints: Effectively advocating for user needs while navigating technical limitations, budget constraints, and competing business priorities.

• Driving Adoption of Design Thinking: Educating and influencing stakeholders across different departments to adopt and embrace service design principles and methodologies.

• Measuring Design Impact: Developing and tracking key metrics to demonstrate the ROI and value of service design initiatives to the business.

• Navigating Ambiguity: Thriving in a dynamic environment where requirements may evolve and projects may require adapting to new information or market shifts.

• Remote Collaboration: Maintaining strong team cohesion and effective communication in a fully remote setting.

Learning & Development Opportunities:

• Advanced Design Methodologies: Opportunities to learn and apply cutting-edge service design techniques, such as service journey optimization, ecosystem design, or strategic foresight.

• Industry Conferences & Certifications: Support for attending leading design and operations conferences (e.g., Service Design Global Conference, UXPA) and obtaining relevant certifications.

• Mentorship Programs: Access to senior leaders for mentorship and guidance on career progression and strategic development.

• Cross-Functional Exposure: Opportunities to gain deeper insights into other operational areas like product management, sales, or marketing.

📝 Enhancement Note: This role presents opportunities to tackle complex design challenges and grow into a more strategic leadership position within the operations and design space.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance competing stakeholder needs in a service design project. How did you approach it, and what was the outcome?" (Focus on negotiation, communication, and finding common ground).

• "How would you go about designing a new onboarding experience for users of our platform, considering both user needs and operational efficiency?" (Demonstrate your end-to-end process, research approach, and consideration of internal systems).

Company & Culture Questions:

• "What do you know about our company [or Jobgether's mission] and how do you see service design contributing to our success?" (Research the partner company's industry, products, and target audience).

• "How do you approach mentoring junior designers or sharing your expertise with a team?" (Showcase your leadership potential and collaborative spirit).

Portfolio Presentation Strategy:

• Storytelling: Frame each case study as a narrative: the challenge, your role and approach, the solution you designed, and the impact achieved.

• Visuals: Use clear, well-designed visuals (journey maps, blueprints, wireframes, prototypes) to illustrate your points.

• Quantify Impact: Whenever possible, present data and metrics that demonstrate the tangible results of your work.

• Focus on Process: Explain how you arrived at your solutions, not just what the solutions are.

• Conciseness: Be prepared to present key projects within a limited timeframe (e.g., 5-10 minutes per project).

📝 Enhancement Note: Interview preparation should focus on demonstrating a blend of strategic design thinking, operational awareness, strong communication skills, and a proven ability to deliver impactful results.

📌 Application Steps

To apply for this operations position:

• Submit your application through the application link provided by Jobgether.

• Customize Your Resume: Tailor your resume to highlight experience in service design, journey mapping, user research, and cross-functional collaboration, using keywords from the job description.

• Curate Your Portfolio: Select 2-3 of your strongest end-to-end service design projects that best demonstrate your skills in systems thinking, operational integration, and measurable impact. Ensure case studies are clear, concise, and visually compelling.

• Prepare Your Narrative: Practice articulating your experience and design process using the STAR method (Situation, Task, Action, Result) for behavioral questions, and be ready to walk through your portfolio case studies with a focus on impact and lessons learned.

• Research the Partner Company: If possible, research the specific partner company Jobgether is posting for to understand their industry, product, and target audience. This will help tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details, especially regarding the partner company and specific operational context, should be verified directly with the hiring organization or through Jobgether before making application decisions.