Pt time framer

📍 Job Overview

Job Title: Pt time framer

Company: Michaels Stores

Location: Grand Chute-4661 Associated Ct, Wisconsin, United States

Job Type: Part time

Category: Retail Operations / Merchandising & Visual Display

Date Posted: 2026-08-28

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is focused on providing exceptional customer service within a retail environment, specifically in the custom framing department.

• Responsibilities include building strong customer relationships, understanding their needs, and delivering high-quality custom framing solutions.

• It involves actively assisting customers with product location and shopping, ensuring a well-merchandised and accessible store.

• The position requires adherence to operational standards, including safety, shrink prevention, and accurate cash handling.

📝 Enhancement Note: While the job title is "Pt time framer," the core responsibilities extend beyond just framing to encompass general retail operations, customer engagement, and maintaining store standards. The role emphasizes a blend of sales, customer service, and operational execution within a specialized department.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Actively engage customers, build rapport, and understand their framing needs using the "Elevated ABC Deliver" approach to drive sales and production.
  • Provide a memorable framing solution by expertly guiding customers through design choices and material selections.
  • Assist customers in locating products throughout the store and offer solutions to their creative needs.

• Custom Framing Operations:

  • Complete custom framing orders with a high degree of quality and within established timelines.
  • Operate framing equipment and glass cutters safely and effectively.
  • Maintain the ready-made frame department, including SISO (Sales In, Stock Out) and Directed Replenishment processes.

• Store Operations & Merchandising:

  • Ensure a safe, clean, and clutter-free environment for customers and team members.
  • Maintain a well-merchandised and fully stocked store, focusing on assigned areas.
  • Participate in truck un-loading and stocking processes, adhering to truck standards and timelines.
  • Operate the cash register and execute cash handling procedures according to company standards.

• Teamwork & Compliance:

  • Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance and maintain standards.

  • Support company-wide shrink and safety programs through diligent execution of duties.

  • Interact positively and respectfully with colleagues, remaining composed and professional in all situations.

  • Act as a role model by embodying the organization's vision and values and projecting a positive image.

  • Assist with Omni channel processes as required.

📝 Enhancement Note: The responsibilities highlight a dual focus: specialized custom framing duties and broader retail operational tasks. The emphasis on "Elevated ABC Deliver" suggests a structured sales and customer relationship management approach within the framing consultation.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred, with a focus on practical application of learned skills. Experience:

• 0-2 years of experience in a customer-facing role, ideally within a retail environment.

• Demonstrated ability to handle tasks requiring attention to detail and precision. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic data entry, and potentially order management software.

• Measuring Skills: Accurate and precise measurement capabilities are essential for custom framing orders.

• Customer Service Excellence: Proven ability to engage customers, understand needs, and provide solutions in a friendly and helpful manner.

• Operational Adherence: Willingness and ability to follow Standard Operating Procedures (SOPs), safety guidelines, and company policies.

• Team Collaboration: Ability to work effectively as part of a retail team, contributing to a positive work environment.

• Basic Math Skills: For cash handling and order calculations.

Preferred Skills:

• Retail Sales Experience: Prior experience in a sales-driven retail environment, with a track record of meeting sales targets.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, and equipment is a significant advantage.

• Equipment Operation: Experience operating specialized equipment such as glass cutters and framing machinery.

• Merchandising Skills: Ability to create visually appealing displays and maintain product presentation standards.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections are interpreted as requirements. The "basic computer skills" and "basic measuring skills" are framed as essential, while retail and sales experience are noted as preferred, indicating a desire for candidates with prior exposure to these areas.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to highlight relevant experiences in their resume and during interviews that demonstrate:
  • Process Adherence: Examples of following specific procedures or SOPs to ensure consistent outcomes.
  • Quality Output: Instances where attention to detail and precision led to a high-quality finished product or service.
  • Customer Interaction: Demonstrations of building rapport and effectively addressing customer needs.
  • Problem-Solving: Situations where basic operational challenges were overcome.

Process Documentation:

• Candidates will be trained on specific company processes and SOPs related to custom framing, POS operations, and general store maintenance.

• Successful candidates will be expected to document their understanding and application of these processes through adherence and performance.

📝 Enhancement Note: For an entry-level retail position like this, a formal portfolio demonstrating past projects is unlikely to be required. The "Portfolio Essentials" section focuses on how candidates can demonstrate relevant skills and experiences through their resume and interview answers, rather than requiring a pre-built portfolio.

💵 Compensation & Benefits

Salary Range:

• Based on the location (Grand Chute, WI), experience level (0-2 years), and the "Part time" employment type, an estimated hourly wage range for this role is $12.00 - $16.00 per hour.

• This estimate is derived from current retail associate and custom framer compensation data for similar roles in the Wisconsin area, considering the entry-level nature of the position. Benefits:

• Full-Time Equivalent Benefits (for eligible part-time roles):

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Medical, Dental, and Vision coverage (eligibility may vary based on hours worked)
  • Telemedicine services
  • Flexible Spending Accounts (FSAs)
  • Commuter benefits

• Other Benefits:

  • Tuition assistance
  • Adoption assistance
  • Various voluntary insurance options
  • Everyday Perks:

    • Employee discounts on Michaels products

    • Access to partner discount programs Working Hours:

• This is a part-time position. Specific daily and weekly hours will vary based on business needs and scheduling, but may include nights, weekends, and early mornings. The job description indicates a potential for 40 hours/week, but the "Part time" designation suggests this is the maximum, with typical hours likely being less.

📝 Enhancement Note: The salary range is an estimation based on general market data for similar roles in the specified region and experience level. Actual compensation will be determined by the employer. The benefits listed are comprehensive, with a note that eligibility for some may depend on employment status (part-time vs. full-time) and hours worked.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing)

Company Size: Over 1,000 employees (Michaels operates over 1,300 stores)

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• This role is part of a store-level team, working under the direction of store management (e.g., Store Manager, Assistant Manager, Department Specialist).

• You will collaborate closely with fellow part-time and full-time associates, including other framers and sales floor associates.

• The structure emphasizes cross-functional support, where team members may assist in various departments as needed. Methodology:

• Customer-Centric Approach: The company prioritizes building customer relationships and providing solutions, as highlighted by the "Elevated ABC Deliver" methodology.

• Operational Excellence: Adherence to Standard Operating Procedures (SOPs) is critical for consistency, safety, and compliance.

• Team Collaboration: A culture of mutual support and shared responsibility for store performance and customer experience.

• Data-Driven Decisions (at corporate level): While not directly impacting this role, company-wide strategies are informed by sales data, inventory management, and customer trends.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is described as focused on creativity, customer engagement, and teamwork. The retail environment implies a fast-paced setting where adaptability and a positive attitude are valued. The emphasis on SOPs suggests a structured operational framework.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist

• This role is an entry-point into retail operations, specifically within the custom framing specialization. It's designed for individuals starting their careers or seeking part-time opportunities.

• Responsibilities are task-oriented with a strong emphasis on learning and execution of established procedures. Reporting Structure:

• Reports directly to store management, such as a Framing Department Specialist, Assistant Store Manager, or Store Manager.

• Works collaboratively with other store associates. Operations Impact:

• Directly impacts store revenue through sales of custom framing services and related products.

• Contributes to customer satisfaction and loyalty by providing quality framing solutions and excellent service.

• Influences store presentation and operational efficiency through merchandising and adherence to SOPs. Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales consultation, and retail operations.

• Advancement within Store: Potential to move into roles like Framing Department Specialist, Key Holder, or Assistant Manager positions with demonstrated performance and additional training.

• Cross-Training: Possibility to gain experience in other store departments, broadening retail operational knowledge.

• Company-Wide Opportunities: Michaels is a large organization, offering potential for internal transfers or career progression to other roles or locations.

📝 Enhancement Note: This role offers a foundational experience in retail operations and customer engagement. Growth is typically demonstrated through mastering current responsibilities and taking on additional tasks, leading to internal promotions or expanded roles within the store.

🌐 Work Environment

Office Type: Retail Store Environment

• The primary work location is a public retail store, specifically within the custom framing department and on the sales floor.

• Some stock room or back-of-house duties may also be required. Office Location(s):

• Grand Chute, Wisconsin: 4661 Associated Ct. This location is accessible within the local community. Workspace Context:

• Customer Interaction: The environment is customer-facing, requiring constant interaction and engagement.

• Tools & Technology: Access to specialized framing equipment (glass cutters, heat presses, mat cutters), POS systems, and potentially inventory management tools.

• Team Interaction: Frequent collaboration with fellow store associates and direct supervision from management.

• Physical Demands: The role requires standing for extended periods, bending, lifting (up to 50 lbs), carrying, reaching, and stretching. Ladder use may be necessary for high shelves. The frame shop environment involves handling sharp tools and potentially heat-sensitive equipment.

Work Schedule:

• Part-time, with a flexible schedule that includes nights, weekends, and early mornings. The ability to work these shifts is essential.

📝 Enhancement Note: The work environment is dynamic and physically demanding, typical of a retail setting. The frame shop area requires specific safety awareness due to the tools and materials used. Flexibility in scheduling is a key requirement.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete the online application.

• Screening Call: A brief phone call with an HR representative or hiring manager to assess basic qualifications, availability, and interest.

• In-Person Interview: Typically a one-on-one or panel interview with the store manager or department lead. This will likely involve:

  • Behavioral questions assessing customer service, teamwork, and problem-solving skills.
  • Situational questions related to handling customer issues or operational challenges.
  • A discussion about your understanding of the role and your motivation.

• Practical Assessment (Potential): You may be asked to demonstrate basic measuring skills or discuss how you would approach a customer service scenario.

• Offer: If successful, a job offer will be extended.

Portfolio Review Tips:

• For this entry-level role, a formal portfolio is not expected. Instead, focus on:
  • Resume Content: Clearly list any relevant customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Assisted X customers per shift," "Maintained X% accuracy in cash handling").
  • Interview Storytelling: Be prepared to share specific examples (using the STAR method: Situation, Task, Action, Result) that demonstrate your required skills, such as handling difficult customers, solving problems, or working efficiently.
  • Highlighting Transferable Skills: If you have experience in other fields, emphasize transferable skills like attention to detail, problem-solving, and customer interaction.

Challenge Preparation:

• Customer Scenarios: Practice how you would respond to common customer service situations (e.g., a customer unhappy with a framing choice, a customer looking for a specific item, a customer with a complaint).

• Operational Knowledge: Be prepared to discuss your understanding of retail operations, such as the importance of merchandising, inventory management, and following procedures.

• Enthusiasm for Craft: Show genuine interest in the arts and crafts and the custom framing process. Researching Michaels' framing services beforehand can be beneficial.

📝 Enhancement Note: The application process is standard for retail roles. The emphasis is on assessing practical skills, customer service aptitude, and cultural fit through behavioral and situational questions, rather than a formal portfolio review.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Glass Cutters: For precise cutting of glass or acrylic.
  • Mat Cutters: For cutting custom mats for artwork.
  • Framing Tools: Including saws, jointers, and staple guns for assembling frames.
  • Heat Press: Potentially used for specific framing applications or mounting.

• Point of Sale (POS) System: For processing transactions, managing customer orders, and inventory lookups.

• Measuring Tools: Tape measures, rulers, and specialized framing rulers.

Analytics & Reporting:

• While this role doesn't directly manage analytics, understanding basic sales reports generated by the POS system (e.g., daily sales, top-selling items) is beneficial. CRM & Automation:

• Customer Order Management System: Integrated within the POS or a separate system to track custom framing orders, customer details, and production status.

• Inventory Management System: Used for tracking stock levels of framing materials, ready-made frames, and other store merchandise.

📝 Enhancement Note: Proficiency with specialized framing tools and a POS system is key. The role requires hands-on operation of equipment and accurate data entry for orders and sales.

👥 Team Culture & Values

Operations Values:

• Creativity & Craftsmanship: A core value of Michaels, encouraging the joy of creating and celebrating. This translates to pride in producing high-quality custom framing.

• Customer Focus: Prioritizing customer satisfaction and building lasting relationships through personalized service and solutions.

• Teamwork & Respect: Fostering a collaborative environment where all team members are accepted, respected, and support each other.

• Integrity & Accountability: Adhering to company policies, ethical standards, and taking responsibility for tasks and outcomes.

• Efficiency & Productivity: Striving for operational excellence by following procedures, managing time effectively, and contributing to store goals.

Collaboration Style:

• Cross-Functional Support: Team members are expected to assist each other across departments as needed to ensure smooth store operations and excellent customer service.

• Open Communication: Encouraging positive and respectful communication to resolve issues and share information effectively.

• Learning Environment: A culture that supports learning new skills, whether it's mastering framing techniques or understanding new operational procedures.

📝 Enhancement Note: The culture emphasizes a blend of creative passion, customer dedication, and operational discipline. Team members are expected to be supportive, reliable, and contribute to a positive and productive store atmosphere.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling custom framing consultations, production tasks, sales, customer service on the floor, and general store upkeep simultaneously.

• Handling Diverse Customer Needs: Meeting the unique and sometimes complex framing requirements of various customers, from artists to individuals framing personal items.

• Time Management: Efficiently managing time to complete framing orders accurately and on schedule while also attending to walk-in customers and other store duties.

• Physical Demands: The physical nature of the job, including standing for long periods and lifting, can be challenging.

• Learning Curve for Framing: Mastering the intricacies of custom framing, including material selection, design principles, and equipment operation, requires dedicated learning.

Learning & Development Opportunities:

• Framing Expertise: Comprehensive training on custom framing techniques, materials, design principles, and equipment operation.

• Sales and Customer Service Skills: Development in consultative selling, relationship building, and handling customer inquiries and issues effectively.

• Retail Operations Knowledge: Gaining experience in merchandising, inventory management, cash handling, and store maintenance.

• Product Knowledge: Deepening understanding of art supplies, crafting materials, and home decor products sold at Michaels.

• Potential for Advancement: Opportunities to progress into leadership roles within the store, such as Department Specialist or Assistant Manager, through performance and skill development.

📝 Enhancement Note: The role presents opportunities to develop specialized craft skills alongside foundational retail operational competencies. Overcoming the challenges is key to unlocking growth potential within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" or "How would you approach a customer who seems unsure about what they need?"

  • Preparation: Use the STAR method to recall specific instances. Focus on empathy, active listening, and problem-solving. For this role, tailor responses to framing or general retail scenarios.

• Teamwork & Collaboration: "Tell me about a time you worked effectively as part of a team." or "How do you handle disagreements with colleagues?"

  • Preparation: Highlight your ability to communicate respectfully, share responsibilities, and contribute to a positive team dynamic.

• Problem-Solving & Initiative: "Describe a time you had to solve a problem without direct supervision." or "What would you do if a customer requested a framing option we don't offer?"

  • Preparation: Showcase your ability to think critically, find solutions within established guidelines, and know when to escalate issues to management.

Company & Culture Questions:

• "Why are you interested in working at Michaels?" or "What do you know about our custom framing services?"

  • Preparation: Research Michaels' mission, values, and product offerings. Express genuine interest in creativity, crafting, and helping customers. Mention specific aspects of the framing service that appeal to you.

• "How do you stay organized and manage your time, especially when tasks are varied?"

  • Preparation: Discuss your methods for prioritizing tasks, using checklists, and staying focused in a busy environment.

Portfolio Presentation Strategy:

• As a formal portfolio is not required, prepare to discuss your relevant experiences verbally.

• Resume Walkthrough: Be ready to elaborate on any previous retail, customer service, or hands-on experience listed on your resume.

• Skill Demonstration: Be prepared to talk about your measuring skills, attention to detail, and any experience with tools or equipment.

• Enthusiasm: Convey your passion for the creative aspect of the role and your eagerness to learn custom framing.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical skills, a strong customer service orientation, and a positive, collaborative attitude suitable for a retail environment. Highlighting enthusiasm for the craft and company is also crucial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, attention to detail, and any experience with tools or measurements. Use keywords from the job description such as "customer service," "sales," "framing," "measuring skills," and "retail."

• Prepare Specific Examples: Gather concrete examples using the STAR method (Situation, Task, Action, Result) that demonstrate your ability to handle customer interactions, solve problems, work in a team, and follow procedures.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values. Understand their mission to "fuel the joy of creativity."

• Practice Interview Responses: Rehearse answers to common retail interview questions, focusing on showcasing your personality, work ethic, and eagerness to learn. Be ready to discuss your availability for part-time work, including nights and weekends.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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