PT Framer Will Train

📍 Job Overview

Job Title: PT Framer Will Train

Company: Michaels Stores

Location: Silver Spring, Maryland, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-06-05

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This position focuses on the hands-on creation of custom framing solutions, directly impacting customer satisfaction and sales revenue.

• It involves building strong customer relationships through consultative selling and providing personalized art framing recommendations.

• Key responsibilities include operating specialized framing equipment, ensuring high-quality production, and maintaining store presentation standards.

• The role requires adaptability in supporting various retail operations, including inventory management, point-of-sale transactions, and omnichannel fulfillment.

📝 Enhancement Note: While the title suggests a training opportunity, the core of the role is in custom framing and retail operations. The "Will Train" aspect indicates a willingness to onboard candidates with transferable skills and a strong aptitude for learning, rather than requiring extensive prior experience in framing itself. The emphasis on "Elevated ABC Deliver" points to a customer engagement methodology focused on personalized service and relationship building.

📈 Primary Responsibilities

• Customer Consultation & Sales:

  • Engage customers to understand their framing needs and preferences for artwork and memorabilia.
  • Utilize consultative selling techniques to recommend appropriate framing solutions, materials, and designs.
  • Drive sales by effectively presenting custom framing options and achieving personal designer sales and production targets.
  • Build and maintain strong customer relationships through consistent, positive interactions.

• Custom Framing Production:

  • Accurately measure artwork and select appropriate framing materials (moulding, matting, glass, backing).
  • Operate specialized framing equipment, including mat cutters, saws, and assembly tools, with a focus on quality and precision.
  • Ensure all framing orders are completed to a high standard of quality and delivered on time.
  • Maintain a safe and efficient workspace within the frame shop.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-organized, visually appealing, and stocked.
  • Assist with general store merchandising, including SISO (Shop-In-Shop Out) and Directed Replenishment processes.
  • Provide exceptional customer service by helping customers locate products and offering solutions.
  • Ensure a clean, safe, and clutter-free store environment for customers and team members.

• Point-of-Sale & Inventory Management:

  • Operate the cash register and execute cash handling procedures according to company standards.
  • Participate actively in truck un-loading and stocking processes, adhering to established truck standards.
  • Support inventory management initiatives, including stock replenishment and shrink reduction programs.

• Omnichannel Support:

  • Assist with and support various aspects of the company's omnichannel processes, ensuring a seamless customer experience across all channels.

📝 Enhancement Note: The responsibilities highlight a dual focus on sales-driven customer engagement and skilled production. The "Elevated ABC Deliver" is a key performance indicator that likely ties directly into sales targets and customer relationship management within the framing department. The inclusion of "SOPs" (Standard Operating Procedures) emphasizes the importance of process adherence and consistency in all tasks.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent required.

• Additional training or certification in art, design, or a related field is a plus. Experience:

• 0-2 years of experience in a customer-facing role, preferably within retail or a service-oriented environment.

• Experience in custom framing or a related craft is preferred but not required, as training will be provided. Required Skills:

• Basic Measuring Skills: Ability to accurately measure dimensions for framing projects.

• Customer Service Excellence: Proven ability to engage customers, understand needs, and provide solutions in a friendly and professional manner.

• Basic Computer Proficiency: Familiarity with computer systems for order entry, POS operations, and potentially design software.

• Cash Handling Skills: Experience operating a cash register and managing financial transactions accurately.

• Mechanical Aptitude: Ability to learn and operate specialized framing equipment and tools (e.g., glass cutter, heat press).

• Teamwork & Collaboration: Ability to work effectively with team members and contribute to a positive work environment.

Preferred Skills:

• Retail Sales Experience: Demonstrated success in selling products or services to customers.

• Art/Design Appreciation: A genuine interest in art, design, and visual presentation.

• Inventory Management: Understanding of stock levels, replenishment, and visual merchandising principles.

• Experience with Framing Equipment: Prior hands-on experience with mat cutters, saws, or framing assembly tools.

• Knowledge of Framing Materials: Familiarity with different types of mouldings, mats, glass, and their properties.

📝 Enhancement Note: The "Will Train" aspect is crucial here. While "basic computer skills" and "basic measuring skills" are listed as minimum requirements, the emphasis is on the company's willingness to train candidates in specific framing equipment operation and advanced sales techniques. Candidates with a strong customer service background and a demonstrated aptitude for learning hands-on skills will be highly competitive.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Service Case Studies: Examples demonstrating your ability to resolve customer issues, exceed expectations, and build rapport. Highlight situations where you provided personalized solutions.

• Sales Achievement Examples: Documentation of any sales targets met or exceeded, particularly in consultative selling environments. Quantify achievements where possible.

• Process Improvement Suggestions: If applicable, brief examples of how you've identified inefficiencies in past roles and proposed solutions (even if not implemented). This shows a proactive, operations-minded approach.

• Work Samples (Optional but Recommended): If you have any personal projects involving design, crafting, or precise assembly, these can showcase relevant skills.

Process Documentation:

• While a formal portfolio isn't strictly required for this entry-level role, candidates are encouraged to think about and be prepared to discuss:
  • Workflow Design: How you would approach a typical custom framing order from initial customer consultation to final product delivery, ensuring quality and efficiency at each step.
  • Problem-Solving Scenarios: Be ready to describe how you would handle common issues like incorrect measurements, material shortages, or customer dissatisfaction, focusing on process adherence and customer retention.
  • Efficiency Improvements: Think about how you might streamline tasks in a retail or production environment.

📝 Enhancement Note: For an entry-level role with a "Will Train" component, a formal portfolio is less about showcasing completed operations projects and more about demonstrating transferable skills and a proactive mindset. The focus for candidates should be on articulating their understanding of customer service processes, sales methodologies, and a willingness to learn and improve operational efficiency.

💵 Compensation & Benefits

Salary Range: $17.75 - $20.90 per hour

• This range reflects the hourly pay for the PT Framer position. The specific rate within this range will be determined by factors such as candidate experience, skills, and qualifications, as well as internal equity. Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision insurance.

• Paid Time Off (PTO): Accrued time off for vacation, personal days, or sick leave.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services, a significant perk for creative individuals.

• Other Benefits: Additional benefits may be available, as detailed on mikbenefits.com.

Working Hours:

• This is a part-time position. Actual hours will vary based on business needs, but typically involve a mix of day, evening, and weekend shifts.

• The role is on-site, requiring physical presence in the store.

📝 Enhancement Note: The salary range is competitive for part-time retail positions, especially those involving specialized skills like custom framing. The benefits package is robust for a part-time role, emphasizing Michaels' commitment to employee well-being. The mention of "mikbenefits.com" suggests a comprehensive benefits portal where candidates can find detailed information.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Retail

Company Size: Large (Over 10,000 employees)

Founded: 1973

Headquarters: Irving, Texas

Team Structure:

• The PT Framer will be part of the in-store retail team, reporting to store leadership (e.g., Store Manager, Assistant Store Manager, or Framing Department Specialist).

• Collaboration will be frequent with other sales floor associates, cashiers, and potentially inventory specialists.

• Cross-functional interaction primarily occurs within the store environment, focusing on delivering a cohesive customer experience. Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing solutions, particularly through the "Elevated ABC Deliver" methodology.

• Process Adherence: A strong focus on Standard Operating Procedures (SOPs) ensures consistency in operations, sales, and customer service.

• Data-Driven Insights (Store Level): While not a corporate operations role, store-level performance is tracked through sales metrics, customer feedback, and operational efficiency (e.g., truck unload times, shrink rates).

Company Website: www.michaels.com

📝 Enhancement Note: Michaels operates a large-scale retail network. For an in-store role, the "operations" aspect is focused on efficient execution of daily retail tasks, adherence to company processes, and direct customer engagement. The culture is likely fast-paced, team-oriented, and centered around creativity and customer satisfaction.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Specialist

• This role is an entry point into specialized retail operations, focusing on custom framing and customer sales. It requires hands-on skill development and a customer-facing approach. Reporting Structure:

• The PT Framer typically reports to the Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Lead or Senior Associate if applicable.

• Clear lines of communication are essential for receiving training, performance feedback, and task assignments. Operations Impact:

• Directly contributes to store revenue through custom framing sales and upselling.

• Enhances customer loyalty by providing exceptional service and high-quality custom framing solutions.

• Supports overall store operational efficiency through effective inventory management, merchandising, and adherence to SOPs. Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing techniques, design principles, and sales consultation.

• Retail Advancement: Potential to move into roles such as Framing Department Lead, Key Holder, Assistant Store Manager, or Store Manager within Michaels.

• Cross-Training: Opportunities to gain experience in other store departments, such as visual merchandising or inventory management.

• Continuous Learning: Access to company training programs, including the "Elevated ABC Deliver" methodology and any available craft or product knowledge resources.

📝 Enhancement Note: This role offers a clear path for growth within a large retail organization. The emphasis on training indicates a commitment to developing internal talent. Candidates should view this as an opportunity to build foundational skills in sales, customer service, and operational execution within a specialized retail segment.

🌐 Work Environment

Office Type: Retail Store Environment

Office Location(s): Silver Spring, Maryland (Specific store location: 8661 Colesville Rd, Ste A104)

Workspace Context:

• Customer-Facing Areas: Primarily working on the sales floor and within the custom framing department, interacting directly with customers.

• Production Area: The frame shop is a specialized workspace equipped with tools for cutting, assembling, and finishing framing projects. This area involves working with machinery and materials.

• Stock Rooms: May involve working in stock rooms for inventory management and replenishment, which may not be climate-controlled.

• Collaborative Atmosphere: The team environment encourages interaction and mutual support among associates.

Work Schedule:

• Part-time schedule, requiring flexibility to work nights, weekends, and early mornings as dictated by store operating hours and business needs.

• The role is on-site, requiring consistent physical presence during scheduled shifts.

📝 Enhancement Note: The work environment is dynamic and requires individuals who are comfortable in a fast-paced retail setting, can manage both customer interaction and hands-on production, and are adaptable to varying work hours. The frame shop environment requires attention to safety protocols due to the tools and materials used.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of application and resume, potentially a brief phone screen.

• In-Person Interview: This will be the primary assessment. Expect questions covering:

  • Customer Service Skills: How you handle difficult customers, build rapport, and provide solutions.
  • Sales Aptitude: Your approach to selling products and services, and how you strive to meet targets.
  • Problem-Solving: Scenarios related to retail operations, framing challenges, or customer issues.
  • Motivation & Fit: Why you are interested in Michaels, custom framing, and this specific role.
  • Operational Awareness: Understanding of basic retail tasks like stocking, merchandising, and POS operations.

• Skills Assessment (Potential): You may be asked to demonstrate basic measuring skills or discuss your understanding of a simple assembly process.

• Onboarding & Training: If successful, you will enter a structured training program covering framing skills, sales techniques, and store procedures.

Portfolio Review Tips:

• While a formal portfolio isn't mandatory, be prepared to discuss:

  • Customer Service Examples: Vividly describe situations where you went above and beyond for a customer.
  • Sales Approach: Explain how you would approach selling a custom framing service, focusing on understanding needs and presenting value.
  • Problem-Solving: Outline how you would tackle a common framing challenge (e.g., a customer unsure about design, a tight deadline).

• Focus on Transferable Skills: Highlight experiences in previous roles that demonstrate reliability, attention to detail, customer focus, and a willingness to learn.

Challenge Preparation:

• Be ready to discuss how you would:

  • Engage a customer walking into the framing department.

  • Measure and quote a simple framing job.

  • Handle a customer who is unhappy with a finished product.

  • Prioritize tasks when multiple customers need assistance simultaneously.

📝 Enhancement Note: The interview process will likely assess a candidate's soft skills (customer service, communication, problem-solving) and their potential to learn technical framing skills. Demonstrating enthusiasm for art and design, coupled with a strong work ethic, will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat Cutters (e.g., Logan, Fletcher)
  • Moulding Saws (e.g., Underpinner, Miter Saw)
  • Assembly Tools (e.g., V-nailers, Staplers)
  • Glass Cutters & Glazing Tools
  • Heat Press (for specific applications)

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and potentially accessing inventory data.

• Basic Computer Skills: For order entry, email communication, and potentially internal training modules.

Analytics & Reporting:

• While this role doesn't directly manage analytics systems, performance is tracked via:
  • Sales Reports: To monitor individual and department sales performance.
  • Inventory Systems: For tracking stock levels of mouldings, mats, and hardware.

CRM & Automation:

• Customer Relationship Management (CRM): The POS system likely has basic CRM capabilities to track customer orders and preferences. The "Elevated ABC Deliver" methodology implies a focus on relationship building that may be supported by CRM functionalities.

• Order Management System: Integrated with the POS to manage custom framing orders from creation through production.

📝 Enhancement Note: Proficiency with specific framing tools is not expected upfront, as training is provided. However, candidates should be comfortable with the concept of using specialized equipment and the importance of precision. Familiarity with POS systems and basic computer operations is essential for daily tasks.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction in all interactions and production efforts.

• Creativity & Passion: Embracing the company's mission to fuel the joy of creativity.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing solutions.

• Teamwork & Support: Working collaboratively with colleagues to achieve store goals and provide excellent service.

• Efficiency & Process Adherence: Following SOPs to ensure consistent and effective operations.

Collaboration Style:

• In-Store Teamwork: Associates are expected to support each other, assist customers across departments, and contribute to a positive store atmosphere.

• Customer-Centric Collaboration: The framing team works closely with customers to design and create personalized products.

• Feedback Culture: Openness to receiving and providing constructive feedback to improve performance and processes.

📝 Enhancement Note: Michaels promotes a culture that balances creative expression with operational discipline. For a framing role, this means valuing both artistic vision and the precise execution of tasks required for custom framing. Team members are expected to be proactive, supportive, and customer-focused.

⚡ Challenges & Growth Opportunities

Challenges:

• Mastering Framing Techniques: Learning to operate specialized equipment and execute precise framing methods requires practice and attention to detail.

• Balancing Sales and Production: Juggling customer consultations, order taking, and production tasks efficiently, especially during peak times.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, budget constraints, and project complexities.

• Maintaining Quality Standards: Ensuring consistent, high-quality output on every framing order.

• Physical Demands: The role involves standing for extended periods, lifting heavy items, and working with tools.

Learning & Development Opportunities:

• Comprehensive Framing Training: On-the-job training covering all aspects of custom framing, from design consultation to final assembly.

• Sales & Customer Service Training: Development in consultative selling and customer relationship management through the "Elevated ABC Deliver" program.

• Product Knowledge: Learning about various framing materials, art conservation principles, and design trends.

• Retail Operations Skills: Gaining experience in POS operation, inventory management, visual merchandising, and loss prevention.

• Career Advancement: Clear pathways for progression within Michaels stores and the broader organization.

📝 Enhancement Note: The primary challenge is the learning curve associated with mastering custom framing skills and sales techniques. However, Michaels provides structured training to mitigate this. The growth opportunities are substantial for individuals who demonstrate proficiency and a commitment to the company's values.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" "How would you approach a customer who seems unsure about what framing they want?"

• Sales Motivation: "What motivates you in a sales role?" "How would you encourage a customer to choose custom framing over a ready-made option?"

• Problem-Solving: "Imagine a customer needs a framed item by tomorrow, but you don't have the materials. What do you do?" "How would you prioritize tasks if you had three framing orders to complete and customers waiting on the sales floor?"

• Company & Culture Fit: "Why Michaels?" "What interests you about custom framing?" "How do you handle working in a team environment?"

• Operational Understanding: "Describe your experience with POS systems." "How do you ensure accuracy in your work?"

Company & Culture Questions:

• Research Michaels' mission and values. Be prepared to articulate how your own values align.

• Understand the "Elevated ABC Deliver" concept – focus on building relationships, providing solutions, and driving results.

• Be aware of the company's commitment to diversity and inclusion. Portfolio Presentation Strategy:

• While no formal portfolio is required, be ready to:

  • Tell stories: Use the STAR method (Situation, Task, Action, Result) to describe relevant experiences.
  • Quantify achievements: If possible, mention sales figures, customer satisfaction improvements, or efficiency gains.
  • Showcase enthusiasm: Express your passion for art, design, and helping customers create something special.
  • Demonstrate learning aptitude: Emphasize your eagerness and ability to learn new skills, particularly the framing techniques.

📝 Enhancement Note: Interviewers will be looking for candidates who are personable, have a strong customer service orientation, demonstrate a good work ethic, and show genuine interest in the creative aspects of the role. Emphasize your ability to learn quickly and contribute positively to the team.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any experience with tools or hands-on work, and a strong work ethic. Use keywords like "customer engagement," "sales support," "problem-solving," and "attention to detail."

• Portfolio Preparation (Mental): Mentally prepare examples of your customer service successes, sales approaches, and problem-solving skills. Be ready to discuss these in detail during an interview.

• Company Research: Familiarize yourself with Michaels' products, services, and company culture. Understand the "Elevated ABC Deliver" approach.

• Interview Practice: Practice answering common interview questions related to customer service, sales, and operational tasks. Be ready to articulate why you are a good fit for a role that involves both customer interaction and skilled production.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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