PT Framer Stonybrook,N.Y.

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Stony Brook, NY (2130 Nesconset Hwy)

Job Type: Part Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: August 30, 2026

Experience Level: Entry to Mid-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Deliver exceptional customer service and foster strong customer relationships by providing tailored custom framing solutions.

• Drive sales performance within the custom framing department and contribute to overall store sales goals.

• Ensure a visually appealing and well-organized retail environment through effective merchandising and inventory management.

• Execute operational tasks efficiently, including cash handling, stocking, and adherence to Standard Operating Procedures (SOPs).

📝 Enhancement Note: This role is positioned as a "Part-time Framer," indicating a focus on specialized customer service within the framing department of a retail store. The emphasis on "building customer relationships" and "creating a memorable framing solution" suggests a consultative sales approach, rather than purely transactional. The "Elevated ABC Deliver" mention points to a specific sales methodology the company utilizes.

📈 Primary Responsibilities

• Engage customers to understand their needs and design custom framing solutions, utilizing sales techniques to drive conversion and maximize order value.

• Execute custom framing orders with a high standard of quality, ensuring timely completion and customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, including SISO (Single Item, Single Out) and Directed Replenishment processes.

• Provide friendly and helpful customer service, assisting shoppers in locating products and ensuring a positive shopping experience.

• Operate the cash register accurately and efficiently, adhering to all cash handling procedures and standards.

• Participate actively in the truck unloading and stocking processes, ensuring adherence to established standards and timelines.

• Maintain a safe, clean, and clutter-free store environment, supporting all company shrink and safety programs.

• Demonstrate positive and respectful interactions with colleagues and customers, acting as a role model aligned with company values.

• Support and execute Omni-channel processes as required, contributing to a seamless customer experience across all touchpoints.

📝 Enhancement Note: The responsibilities highlight a blend of sales, customer service, and operational duties typical of a specialized retail associate. The mention of "Elevated ABC Deliver" is a key operational methodology that candidates should research. The inclusion of "SISO and Directed Replenishment" indicates a structured approach to inventory management within the framing department.

🎓 Skills & Qualifications

Education: High School Diploma or equivalent required.

Experience:

• 0-2 years of experience in a customer-facing retail environment.

• Demonstrated ability to learn and apply new skills, particularly in sales and specialized services. Required Skills:

• Basic computer proficiency for system operation and order entry.

• Proficiency in basic measuring skills for accurate order specifications.

• Ability to operate specialized framing equipment, including a glass cutter.

• Strong customer service orientation with a focus on building rapport and problem-solving.

• Effective communication and interpersonal skills for engaging with diverse customer needs. Preferred Skills:

• Previous retail sales experience, particularly in consultative or solution-selling environments.

• Experience selling products and/or services directly to customers.

• Familiarity with art, design, or framing concepts is a plus.

• Experience operating a heat press for framing applications.

📝 Enhancement Note: The distinction between "basic" and "preferred" skills suggests that while core competencies are essential, prior specialized experience in sales and framing operations will make a candidate more competitive. The emphasis on "basic computer skills" and "measuring skills" indicates that the company provides training for specialized equipment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Examples of customer interaction scenarios, demonstrating problem-solving and solution-oriented approaches in a retail setting.

• Documentation or descriptions of past sales contributions, highlighting how individual efforts impacted team or store targets (if applicable).

• Case studies or examples of learning and adapting to new operational processes or product knowledge.

• Demonstrations of accuracy and attention to detail in task execution (e.g., order entry, inventory counts). Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) for all operational tasks, including sales, cash handling, and inventory.

• Familiarity with workflow management for custom orders, from initial customer consultation to final product delivery.

• Ability to follow and contribute to inventory management processes, including stocking and replenishment.

📝 Enhancement Note: For this role, a formal portfolio might not be strictly required, but candidates are expected to articulate their experience and skills through examples during the interview process. The emphasis should be on demonstrating a structured approach to customer service, sales, and operational tasks, reflecting an understanding of company processes.

💵 Compensation & Benefits

Salary Range: $17.25 - $20.30 per hour.

Benefits:

• 401(k) with employer match for long-term financial planning.

• Employee Assistance Program (EAP) providing confidential support services.

• Comprehensive Medical, Dental, and Vision coverage options.

• Access to Telemedicine services for convenient healthcare.

• Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses.

• Commuter benefits to assist with transportation costs.

• Tuition assistance programs to support continued education and skill development.

• Adoption assistance to support team members growing their families.

• Various voluntary insurance options for personalized coverage.

• Employee discounts on Michaels products, fostering a connection to the brand.

• Potential for overtime compensation in accordance with state and local laws.

Working Hours: This is a part-time position. While specific hours are not detailed, typical retail operations require flexibility, including working nights, weekends, and early mornings. The total weekly hours are not specified but are expected to be less than full-time.

📝 Enhancement Note: The provided salary range is specific and competitive for a part-time retail framing specialist role in the Stony Brook, NY area. The extensive benefits package, even for part-time employees, is a significant draw and indicates a company committed to team member well-being and development. The mention of overtime compensation is important for part-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, home décor, and seasonal products.

Company Size: Over 1,300 stores across North America, indicating a large, established retail presence. This size offers stability and structured operational frameworks.

Founded: 1973. With decades of experience, Michaels has a well-defined brand identity and operational history.

Team Structure:

• The role operates within a store-level team, likely reporting to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Lead or Manager.

• Collaboration is expected with fellow sales associates, stock associates, and potentially visual merchandisers.

• Cross-functional collaboration will primarily involve supporting store-wide initiatives and customer service needs across different departments. Methodology:

• Data Analysis: While not a data-heavy role, understanding sales trends and customer preferences within framing is crucial for driving performance.

• Workflow Planning: Efficient management of custom framing orders, from consultation to production and delivery, is key.

• Automation: While direct automation might be limited for this role, familiarity with POS systems and any integrated order management software is beneficial.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture emphasizes creativity, customer engagement, and operational efficiency within a large retail framework. The "Elevated ABC Deliver" methodology is a core component of their customer interaction strategy.

📈 Career & Growth Analysis

Operations Career Level: This role is at an entry to mid-level within retail operations, focusing on a specialized function (custom framing). It's a hands-on position requiring direct customer interaction and operational execution.

Reporting Structure: Typically reports to a Store Manager or Framing Department Manager, with potential for peer collaboration and guidance from more senior sales associates.

Operations Impact: Directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and store presentation. Efficient operations in the framing department enhance the store's profitability and brand image.

Growth Opportunities:

• Skill Advancement: Develop expertise in custom framing design, sales techniques, and specialized equipment operation.

• Cross-Training: Opportunity to gain experience in other store departments, such as merchandising or customer service.

• Leadership Potential: Progression to roles like Framing Department Lead, Assistant Store Manager, or Store Manager within Michaels, or transferable skills to other retail operations roles.

📝 Enhancement Note: This role serves as a foundational position within Michaels' retail operations, offering a clear path for skill development and potential advancement within the company's extensive store network.

🌐 Work Environment

Office Type: Public retail store setting within a large chain. The work environment is customer-facing and dynamic.

Office Location(s): Stony Brook, NY (2130 Nesconset Hwy). This location is a standard retail store environment.

Workspace Context:

• The primary workspace includes the retail floor, the custom framing counter/area, and potentially stock rooms.

• The framing shop contains specialized equipment like a glass cutter and heat press, requiring careful operation.

• Opportunities for interaction with a diverse customer base and a team of retail professionals.

Work Schedule: Part-time, requiring flexibility to work nights, weekends, and early mornings, aligning with retail operational needs.

📝 Enhancement Note: The work environment is typical of a busy retail store, demanding adaptability and strong customer engagement. The specific mention of the frame shop's equipment highlights the specialized nature of this particular workspace.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application review and possibly a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: Expect a one-on-one interview with the Store Manager or Framing Department Manager. This will focus on customer service skills, sales aptitude, and understanding of the role's responsibilities. Be prepared to discuss your experience with the "Elevated ABC Deliver" methodology if you have relevant sales experience.

• Skills Assessment: You may be asked to demonstrate basic measuring skills or discuss how you would handle common customer scenarios in framing.

• Final Steps: Reference checks and potential onboarding orientation.

Portfolio Review Tips:

• Customer Service Stories: Prepare specific examples of how you've built rapport with customers, resolved issues, and provided exceptional service.

• Sales Examples: If you have sales experience, be ready to discuss how you approached customers, identified needs, and closed sales, ideally quantifying results if possible.

• Problem-Solving Scenarios: Think about how you would approach a customer with a unique framing request or a concern about a completed order.

• Adaptability: Share instances where you quickly learned new processes or adapted to changes in a retail environment.

Challenge Preparation:

• Be ready to discuss how you would approach selling a custom framing solution to a customer who might initially be hesitant.

• Prepare to explain how you would prioritize tasks when managing multiple customer requests, inventory stocking, and operating the register.

• Demonstrate your understanding of the importance of a clean and organized workspace for both safety and customer appeal.

📝 Enhancement Note: The interview process will likely assess not just technical skills but also a candidate's ability to embody the company's customer-centric and sales-oriented culture. Demonstrating an understanding of consultative selling is key.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially order entry. Proficiency with modern POS systems is expected.

• Custom Framing Software: Likely proprietary software for designing custom frames, calculating pricing, and generating work orders. Training will be provided, but a general comfort with computer interfaces is necessary.

• Basic Computer Applications: For internal communications, scheduling, and potentially accessing training materials.

Analytics & Reporting:

• While direct analytics responsibilities are minimal, understanding basic sales performance metrics (e.g., sales per hour, conversion rates) will be beneficial.

• Reporting will likely be through the POS system, tracking individual sales and order volume. CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology likely incorporates CRM principles for building customer loyalty and tracking interactions.

• Automation: Primarily limited to POS system functionalities and potentially integrated order management.

📝 Enhancement Note: While no advanced analytics or automation tools are specified, proficiency with standard retail POS systems and a general aptitude for learning software are essential. The company provides training on their specific framing software.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Encouraging a love for arts, crafts, and creative expression.

• Customer Focus: Prioritizing customer satisfaction through exceptional service and tailored solutions.

• Teamwork: Fostering a collaborative environment where team members support each other.

• Integrity: Upholding ethical standards in all business practices, including sales and cash handling.

• Efficiency: Striving for operational excellence in all tasks, from framing production to store maintenance.

Collaboration Style:

• Emphasis on cross-departmental support to ensure a cohesive customer experience.

• Open communication is encouraged for sharing best practices and addressing challenges.

• A supportive atmosphere where team members are encouraged to help one another succeed.

📝 Enhancement Note: Michaels promotes a culture that blends creative passion with a strong operational focus, emphasizing customer relationships and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Effectively managing customer consultations, order creation, production tasks, and store floor duties simultaneously.

• Driving Sales: Consistently meeting or exceeding custom framing sales targets in a competitive retail environment.

• Learning Specialized Skills: Mastering the intricacies of custom framing design, equipment operation, and material selection.

• Adapting to Customer Needs: Providing creative solutions for a wide range of art and memorabilia, requiring an understanding of various materials and preservation techniques.

Learning & Development Opportunities:

• In-depth Framing Training: Comprehensive instruction on design principles, framing techniques, and product knowledge.

• Sales Methodology Training: Formal training on the "Elevated ABC Deliver" sales approach.

• Product Knowledge Expansion: Continuous learning about new materials, trends, and framing technologies.

• Career Pathing: Opportunities for advancement into leadership roles within Michaels.

📝 Enhancement Note: This role presents opportunities to develop specialized skills in a creative industry, coupled with the standard retail challenges of sales performance and customer service.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you successfully built a relationship with a customer. What was the outcome?" (Assesses customer service and relationship-building skills.)

• "How would you approach a customer who is unsure about framing their artwork?" (Tests consultative sales and problem-solving abilities.)

• "Walk me through how you would handle a custom framing order from start to finish, including customer interaction and order entry." (Evaluates understanding of the process and attention to detail.) Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Tests research and alignment with company values.)

• "How do you handle working in a fast-paced retail environment with multiple demands?" (Assesses adaptability and time management.)

• "Why are you interested in a custom framing role specifically?" (Gauges genuine interest and understanding of the specialization.) Portfolio Presentation Strategy:

• Focus on Customer-Centricity: Highlight instances where your actions directly led to customer satisfaction or loyalty.

• Quantify Sales Achievements: If possible, mention sales targets met or exceeded, or how your efforts contributed to revenue.

• Showcase Problem-Solving: Present scenarios where you overcame a challenge or found a creative solution for a customer.

• Demonstrate Learning Agility: Be ready to discuss how you've learned new skills or adapted to new processes in previous roles.

📝 Enhancement Note: Candidates should be prepared to speak about their customer service philosophy, sales approach, and ability to learn technical skills. Demonstrating enthusiasm for art and creativity will also be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, and any relevant technical or artistic skills. Use keywords like "custom framing," "sales," "customer engagement," "POS systems," and "merchandising."

• Portfolio Preparation: While a formal portfolio may not be required, be ready to discuss specific examples from your past experiences that demonstrate your ability to build customer relationships, sell solutions, and execute operational tasks accurately. Prepare to speak about your understanding of "Elevated ABC Deliver" if you have relevant sales experience.

• Interview Practice: Rehearse answers to common retail interview questions, focusing on behavioral examples that showcase your skills and alignment with Michaels' values. Practice articulating your approach to customer interactions and sales scenarios.

• Company Research: Familiarize yourself with Michaels' products, brand, and mission. Understand their commitment to creativity and customer experience. Research the "Elevated ABC Deliver" methodology to better understand their sales approach.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.