PT Framer / Service Team Member

📍 Job Overview

Job Title: PT Framer / Service Team Member

Company: Michaels Stores

Location: Tucson-4070 N Oracle Rd, Tucson, Arizona, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-08-03T00:00:00

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• Focuses on direct customer engagement to drive sales and build lasting relationships through custom framing solutions.

• Involves maintaining store presentation, including merchandising and stock levels, to enhance the customer shopping experience.

• Requires proficiency in point-of-sale (POS) operations, cash handling, and adherence to operational procedures to ensure efficiency and compliance.

• Supports broader store operations, including inventory management, truck unloads, and assisting with omni-channel fulfillment.

📝 Enhancement Note: This role is a foundational position within a retail environment, emphasizing customer interaction, sales, and operational support. While not a traditional "revenue operations" role focused on B2B sales processes, the principles of driving revenue through customer satisfaction and efficient store operations are core. The "Framer" aspect suggests a specialized skill set within custom services.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing personalized framing solutions and design consultations, directly contributing to custom framing sales.

• Execute the Elevated ABC Deliver methodology to engage customers, understand their needs, and recommend appropriate framing products and services.

• Complete custom framing orders with a high standard of quality and adherence to production timelines, ensuring customer satisfaction.

• Maintain the visual presentation and stock integrity of the ready-made frame department, including SISO (Single Item, Single Order) and Directed Replenishment processes.

• Deliver exceptional customer service by acknowledging customers, assisting with product location, providing solutions, and ensuring a positive shopping environment.

• Operate the cash register accurately and efficiently, adhering to all cash handling and transaction processing standards.

• Participate actively in truck un-load and stocking processes, ensuring compliance with established store standards and inventory accuracy.

• Support company-wide shrink reduction and safety programs by following Standard Operating Procedures (SOPs) and promoting a culture of loss prevention and workplace safety.

• Collaborate with team members, interacting respectfully and positively, to achieve store goals and uphold organizational values.

• Assist with omni-channel processes, such as fulfilling online orders and managing in-store pickup, to provide a seamless customer experience.

📝 Enhancement Note: The responsibilities highlight a blend of sales, customer service, and operational duties within a specialized retail segment (custom framing). The emphasis on "Elevated ABC Deliver" and "personal designer" indicates a structured approach to customer engagement and sales.

🎓 Skills & Qualifications

Education: High school diploma or equivalent required.

Experience: 0-2 years of experience in a customer-facing retail or service role.

Required Skills:

• Basic computer skills for POS and system navigation.

• Proficiency in basic measuring techniques for custom framing projects.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Demonstrated customer service skills, including active listening and problem-solving.

• Strong communication skills to interact with customers and team members.

• Ability to adhere to Standard Operating Procedures (SOPs) and company policies.

• Basic understanding of inventory management and stocking principles.

• Cash handling and transaction processing accuracy. Preferred Skills:

• Previous retail sales experience, particularly in custom services or art-related products.

• Proven experience selling products and/or services to customers, with a track record of meeting sales targets.

• Familiarity with visual merchandising principles.

• Experience with omni-channel retail operations.

📝 Enhancement Note: The requirements are entry-level, focusing on foundational skills necessary for customer interaction and operational tasks. The preference for retail sales experience suggests that candidates who can demonstrate a consultative selling approach will be highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstration of customer engagement strategies, potentially through case studies or examples of building rapport and understanding customer needs.

• Examples of problem-solving in a customer service context, highlighting how issues were resolved to ensure customer satisfaction.

• Evidence of understanding and adhering to operational processes, such as order fulfillment or inventory management.

• Any prior experience or examples related to custom design or product personalization would be advantageous. Process Documentation:

• Candidates should be prepared to discuss how they would follow established SOPs for framing orders, customer service interactions, and POS transactions.

• Understanding of workflow for custom framing orders from consultation to completion.

• Awareness of how to document customer preferences and order details accurately.

📝 Enhancement Note: For an entry-level role like this, a formal "portfolio" might not be expected in the same way as for senior operations roles. However, candidates should be prepared to discuss their past experiences using the STAR method (Situation, Task, Action, Result) to illustrate their skills in customer service, sales, and operational adherence. Examples of how they've handled specific customer requests or operational tasks would be beneficial.

💵 Compensation & Benefits

Salary Range: Based on industry standards for part-time retail associates with framing responsibilities in Tucson, Arizona, the estimated hourly wage is likely between $13.00 - $17.00 per hour. This range can vary based on experience, specific skills, and the employer's compensation structure.

Benefits:

• 401(k) with employer match

• Employee Assistance Program (EAP)

• Medical, Dental, and Vision coverage (eligibility may vary based on hours worked)

• Telemedicine services

• Flexible Spending Accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products

Working Hours: This is a part-time position. Actual hours will vary based on store needs and scheduling. The role requires flexibility to work nights, weekends, and early mornings as indicated in the work environment section. While the total weekly hours might not reach 40, flexibility is key.

📝 Enhancement Note: The salary estimate is based on general retail associate wages in the Tucson, AZ area, considering the added responsibility of custom framing. The comprehensive benefits package listed is typical for a company of Michaels' size and scope, though eligibility for certain benefits (like health insurance) often depends on the number of hours worked per week for part-time employees.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, and home decor products, serving a broad customer base interested in creative pursuits and celebrations.

Company Size: Over 1,300 stores across North America, indicating a large, established retail organization. This size suggests structured processes and opportunities for internal advancement.

Founded: 1973, headquartered in Irving, Texas. This long history signifies stability and deep-rooted experience in the retail sector.

Team Structure:

• The operations team within a Michaels store typically includes a Store Manager, Assistant Store Managers, Key Holders/Supervisors, and Sales Team Members (which this role falls under). The framing department may have a dedicated Framer or it may be a responsibility shared among trained team members.

• Reporting structure is hierarchical, with the PT Framer/Service Team Member reporting to a supervisor or manager.

• Cross-functional collaboration is essential, involving teamwork for sales, customer service, stocking, visual merchandising, and operational tasks across different store departments. Methodology:

• Data analysis is likely focused on sales performance, inventory turnover, and customer traffic patterns to inform staffing and merchandising decisions.

• Workflow planning centers around efficient store opening/closing procedures, truck unloads, replenishment, and customer service queue management.

• Automation is less prominent at the associate level, but POS systems and inventory management software are key tools. Focus is on efficient manual processes and adherence to SOPs.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels operates a large, established retail chain. The culture likely emphasizes customer-centricity, creativity, and operational efficiency. For an entry-level role, understanding and executing company procedures (SOPs) is paramount.

📈 Career & Growth Analysis

Operations Career Level: This position is an entry-level role within the retail operations framework. It serves as a foundational stepping stone, providing exposure to direct customer sales, service, and in-store operational processes.

Reporting Structure: The PT Framer / Service Team Member reports directly to a shift supervisor, key holder, or Assistant Store Manager, who in turn report to the Store Manager. This structure is typical for retail environments, ensuring clear lines of communication and accountability.

Operations Impact: While not directly managing revenue operations infrastructure, this role contributes to revenue generation through direct sales of custom framing and general merchandise. Excellent customer service and efficient operations also drive repeat business and positive brand perception, indirectly impacting overall company revenue and profitability.

Growth Opportunities:

• Skill Development: Opportunity to become a certified custom framer, developing specialized expertise in design, materials, and equipment operation, potentially leading to higher-level framing roles or lead framer positions.

• Retail Advancement: Potential to progress into roles such as Key Holder, Shift Supervisor, Assistant Store Manager, or Store Manager, requiring development in leadership, team management, and broader operational oversight.

• Cross-Training: Exposure to various store functions like visual merchandising, inventory management, and omni-channel fulfillment can broaden skill sets for future retail roles.

📝 Enhancement Note: For individuals starting in retail, this role offers a clear path for growth within Michaels. The emphasis is on mastering core retail competencies and then expanding into leadership or specialized roles.

🌐 Work Environment

Office Type: This role operates within a public retail store setting. The primary workspace is the sales floor and a dedicated custom framing shop area within the store.

Office Location(s): The specific store is located at 4070 N Oracle Rd, Tucson, Arizona. This is a customer-facing environment.

Workspace Context:

• The environment is dynamic and customer-centric, requiring constant interaction with shoppers. Collaboration with team members is frequent for task completion and customer assistance.

• Access to essential operations tools includes a Point of Sale (POS) system, framing equipment (e.g., mat cutters, saws, heat presses), glass cutters, and potentially inventory management devices.

• Opportunities for team interaction are abundant, as the store operates as a cohesive unit to serve customers and manage daily operations.

Work Schedule: The position is part-time, with hours that include nights, weekends, and early mornings. Flexibility is a key requirement to meet store operational needs and customer demand, especially during peak seasons and for truck unloads.

📝 Enhancement Note: The work environment is typical for retail, demanding adaptability, customer focus, and physical stamina. The framing area specifically involves tools that require careful handling and adherence to safety protocols.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone screen or automated interview to assess basic qualifications and interest.

• In-Person Interview: This will involve meeting with the hiring manager (e.g., Store Manager or Assistant Manager). Expect behavioral questions assessing customer service aptitude, problem-solving skills, and ability to work in a team.

• Skills Assessment: Practical demonstration or discussion of framing equipment operation, measuring skills, and customer interaction scenarios.

• Final Steps: Reference checks and offer extension.

Portfolio Review Tips:

• While a formal portfolio isn't expected for this entry-level role, candidates should prepare to discuss their experiences using the STAR method.

• For framing responsibilities, be ready to describe any projects where you applied creativity, attention to detail, or problem-solving for a customer's specific needs.

• Highlight examples of excellent customer service, conflict resolution, or how you’ve gone above and beyond for a customer.

• If applicable, showcase any experience with visual presentation or merchandising. Challenge Preparation:

• Be prepared for situational questions like, "How would you handle a customer who is unhappy with their framing order?" or "A customer can't find an item; what do you do?"

• Practice articulating how you would approach a custom framing consultation, focusing on understanding the customer's vision and offering solutions.

• Demonstrate an understanding of the importance of safety and accuracy in operating equipment and handling transactions.

📝 Enhancement Note: The interview process will likely focus on assessing an individual's attitude, customer service orientation, and basic technical aptitude for framing, rather than complex operational strategy.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Used for all customer transactions, including sales, returns, and order processing. Proficiency in basic POS operations and cash handling is essential.

• Custom Framing Equipment: This includes specialized tools such as mat cutters, framing saws, staple guns, and potentially heat presses for mounting or sealing. Safe and effective operation is critical.

• Glass Cutter: A fundamental tool for custom framing to precisely cut glass or acrylic to size.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measuring devices are used for accurate order specifications.

Analytics & Reporting:

• While associates don't typically run reports, they interact with systems that feed into sales and inventory data. Understanding basic sales metrics (e.g., units per transaction, average transaction value) may be discussed. CRM & Automation:

• The POS system may have basic CRM functionalities for tracking customer purchases and preferences.

• Inventory management systems are used for tracking stock levels and replenishment.

• Omni-channel fulfillment processes integrate online orders with in-store operations.

📝 Enhancement Note: The technology stack is primarily focused on direct customer interaction and operational execution at the store level. Emphasis is on hands-on tool usage and transactional systems.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels champions the joy of creating and celebrating, encouraging team members to foster this spirit with customers.

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and personalized solutions is paramount.

• Teamwork & Respect: Collaboration, mutual respect, and positive interaction among team members are essential for store success.

• Efficiency & Quality: Adherence to SOPs, maintaining high standards of work, and efficient operations contribute to the company's success.

• Safety & Compliance: Ensuring a safe environment for customers and employees, and complying with all company policies and regulations.

Collaboration Style:

• The store operates as a unified team. Associates are expected to support each other across different functions, from sales and framing to stocking and customer assistance.

• Open communication and feedback are encouraged to improve processes and customer experience.

• Knowledge sharing, especially regarding framing techniques or customer service best practices, is valued.

📝 Enhancement Note: The company culture is built around creativity, customer engagement, and a strong sense of teamwork within a structured retail framework.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Effectively managing customer interactions, custom framing duties, sales targets, and general store operations simultaneously can be demanding.

• Customer Dissatisfaction: Handling customer complaints or issues with custom framing orders requires strong problem-solving and de-escalation skills.

• Physical Demands: The role involves prolonged standing, lifting heavy items, and repetitive motions, which can be physically taxing.

• Pace of Retail: Adapting to the fast-paced, ever-changing demands of a retail environment, including seasonal peaks and unexpected customer needs.

Learning & Development Opportunities:

• Framing Certification: Opportunities to gain in-depth knowledge and certification in custom framing techniques and design.

• Sales Training: Development of consultative selling skills and product knowledge to increase custom framing sales.

• Leadership Training: Potential to learn management skills through cross-training and advancement opportunities within the store.

• Industry Trends: Staying updated on art, design, and framing trends to better serve customers and drive sales.

📝 Enhancement Note: This role presents opportunities to develop specialized skills in custom framing and foundational retail operations, with clear pathways for career progression within a large organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to build rapport with a new customer. How did you approach it?" (Focus on active listening, asking questions, and offering solutions).

• "How would you handle a situation where a customer is unhappy with a custom framing order they received?" (Emphasize empathy, understanding the issue, and offering solutions within company policy).

• "What steps would you take to ensure a customer finds what they are looking for in the store?" (Highlight proactive engagement, knowledge of store layout, and problem-solving).

• "How do you prioritize tasks when you have multiple customers needing assistance and framing orders to complete?" (Focus on time management, delegation (if applicable), and efficiency). Company & Culture Questions:

• "Why are you interested in working for Michaels, and specifically in a framing role?" (Show enthusiasm for creativity, customer service, and the company's mission).

• "How do you contribute to a positive team environment?" (Highlight collaboration, respect, and willingness to help others).

• "What do you know about our custom framing services?" (Research the services offered on the Michaels website). Portfolio Presentation Strategy:

• Be prepared to discuss specific examples from past jobs or experiences that demonstrate your customer service, problem-solving, and attention to detail.

• If you have any personal projects or examples of framing/artistic work, be ready to briefly describe them and your process.

• Focus on demonstrating your understanding of how your role contributes to the store's overall success and customer satisfaction.

📝 Enhancement Note: Interview preparation should focus on behavioral and situational questions that assess customer service skills, problem-solving abilities, and alignment with Michaels' culture and values.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on technical experience. Use keywords from the job description such as "customer service," "custom framing," "sales," "merchandising," and "cash handling." Quantify achievements whenever possible (e.g., "Assisted an average of 50 customers per day," "Consistently met sales goals").

• Portfolio Preparation (Conceptual): While a formal portfolio isn't required, be ready to discuss specific examples of your customer interactions, problem-solving scenarios, and any experience with tools or creative processes. Prepare to articulate your approach to customer consultations for custom framing.

• Company Research: Familiarize yourself with Michaels' mission, values, product offerings (especially custom framing services), and overall brand. Understand their commitment to creativity and customer experience.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral examples and situational responses. Be prepared to discuss your availability and enthusiasm for working flexible hours, including nights and weekends.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.