PT Framer - $11.25

📍 Job Overview

Job Title: PT Framer - $11.25

Company: Michaels Stores

Location: McKinney, Texas, United States

Job Type: PART_TIME

Category: Retail Operations / Sales

Date Posted: June 01, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is pivotal in driving customer engagement and sales within the Custom Framing department.

• Focuses on building strong customer relationships through personalized design consultations and creating memorable framing solutions.

• Requires hands-on execution of framing orders with a strong emphasis on quality and timely delivery.

• Involves maintaining visual merchandising standards for the ready-made frame department and other assigned store areas.

• Responsible for delivering exceptional customer service, assisting with product location, and ensuring a well-stocked and organized shopping environment.

📝 Enhancement Note: While the role title is "PT Framer," the responsibilities extend beyond just framing to encompass broader retail operations, including sales, customer service, and merchandising. The "$11.25" in the title likely refers to the hourly pay rate, common for entry-level retail positions. This is not a Revenue Operations or Sales Operations role in the traditional sense, but rather a customer-facing retail position with a specialized skill component.

📈 Primary Responsibilities

• Customer Relationship Building: Engage with customers to understand their framing needs, offering expert advice and personalized design solutions using the "Elevated ABC Deliver" methodology to build rapport and drive sales.

• Custom Framing Production: Accurately complete custom framing orders, adhering to high-quality standards and ensuring on-time delivery to meet customer expectations and sales targets.

• Sales Execution: Drive sales for custom framing services and other related products, meeting or exceeding personal sales and production goals.

• Department Merchandising: Maintain the visual appeal and stock levels of the ready-made frame department, as well as other assigned areas, including "SISO" (Ship-from-Store) and Directed Replenishment tasks.

• Customer Service Excellence: Provide friendly and helpful customer service, assisting shoppers in locating products, answering inquiries, and ensuring a positive shopping experience.

• Store Operations: Operate the cash register accurately, execute cash handling procedures to company standards, and assist with general store tasks such as truck un-loading, stocking, and maintaining a safe, clean, and clutter-free environment.

• Omni-channel Support: Assist with various omni-channel processes, ensuring seamless customer experiences across online and in-store channels.

• Adherence to Standards: Strictly follow Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws, requirements, and company policies.

📝 Enhancement Note: The responsibilities highlight a dual focus on specialized framing skills and general retail operations. The "Elevated ABC Deliver" is a proprietary sales and customer engagement methodology specific to Michaels. "SISO" refers to Ship-from-Store operations, an important aspect of modern retail.

🎓 Skills & Qualifications

Education: While no specific degree is listed, a foundational understanding of basic mathematics and spatial reasoning is beneficial for framing and measuring tasks.

Experience: Entry-level candidates are encouraged to apply; prior retail experience is preferred but not strictly required.

Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic software applications, and potentially online order management tools.

• Basic Measuring Skills: Precision in taking measurements for custom framing projects is critical.

• Equipment Operation: Proficiency or willingness to learn to operate framing equipment and a glass cutter safely and effectively.

• Customer Service: Strong interpersonal skills to engage with customers, understand needs, and provide solutions.

• Cash Handling: Accuracy and trustworthiness in managing financial transactions.

• Merchandising: Ability to present products attractively and maintain department standards.

• Attention to Detail: Crucial for accurate order fulfillment and quality control in custom framing.

Preferred Skills:

• Retail Experience: Prior experience in a retail environment, understanding store operations and customer interaction.

• Sales Experience: Proven ability to sell products and/or services, with a focus on consultative selling.

• Framing Experience: Direct experience in custom framing, including knowledge of materials, techniques, and design principles.

• Visual Merchandising Skills: Experience in creating appealing displays and maintaining store aesthetics.

📝 Enhancement Note: The "0-2 years" experience level indicates that the company is open to training candidates with foundational skills. The emphasis on "basic measuring skills" and "basic computer skills" suggests that candidates with a knack for detail and a willingness to learn technical aspects of framing will be well-suited.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a traditional "operations portfolio" isn't explicitly required for this entry-level retail role, candidates are encouraged to highlight any past projects or experiences that demonstrate key skills.

• Examples: Showcase personal art projects, custom creations, or instances where attention to detail and creative problem-solving were applied.

• Visual Documentation: If possible, include photos of work that demonstrates craftsmanship, design sense, or problem-solving capabilities relevant to custom framing or visual merchandising.

• Sales/Customer Service Achievements: Quantifiable results from previous roles (e.g., exceeding sales targets, positive customer feedback) can serve as a proxy for performance metrics.

Process Documentation:

• Workflow Understanding: Demonstrate an understanding of how to follow established Standard Operating Procedures (SOPs) for framing, sales, and store operations.

• Quality Control: Show an ability to adhere to quality standards in production and presentation.

• Efficiency Awareness: Highlight any experience in tasks that require efficiency, such as stocking, order fulfillment, or cash handling, to manage time effectively.

📝 Enhancement Note: For an entry-level retail position like this, a formal portfolio is unlikely to be a strict requirement. However, framing one's experience to highlight relevant skills—like attention to detail in personal projects or customer service successes—can significantly strengthen an application. The focus is on demonstrating potential and foundational competencies rather than a track record of complex operations management.

💵 Compensation & Benefits

Salary Range: $11.25 per hour. This is based on the job title and the explicit mention of "$11.25". For entry-level retail positions in McKinney, Texas, this is within the expected range for minimum wage and slightly above in some cases, reflecting the specialized skill component of framing.

Benefits:

• Health Insurance: Comprehensive coverage including Medical, Dental, and Vision insurance.

• Paid Time Off (PTO): Accrued time off for vacation, sick days, or personal needs.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products, fostering a connection with the company's offerings.

• Other Benefits: Additional benefits may be available, as indicated by the company's general statement on robust benefits for part-time team members.

Working Hours: This is a part-time position. Actual hours will vary based on store needs and scheduling, but typically include nights, weekends, and early mornings. The role is described as requiring 40 hours per week in the ai_working_hours field, which might indicate a potential for full-time hours or a standard full-time work week expectation, though the PART_TIME employment type is also listed.

📝 Enhancement Note: The ai_working_hours: 40 is contradictory to the PART_TIME employment type. It's crucial for applicants to clarify the expected weekly hours during the interview process. The salary is explicitly stated in the job title, which is uncommon and suggests it's a key piece of information for applicants.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts in North America, operating a vast network of stores and an e-commerce platform.

Company Size: Michaels operates over 1,300 stores in 49 states and Canada, indicating a large, established retail organization with significant operational complexity.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail landscape, emphasizing creativity and customer engagement.

Team Structure:

• Store Level: This role is part of a store-level team, likely reporting to a Framing Department Manager or Store Manager. The team structure will involve various retail associates, including cashiers, sales floor associates, and potentially specialized roles.

• Cross-functional Collaboration: While primarily focused on the framing department, the role requires interaction with other store staff for general operations, customer assistance, and omni-channel fulfillment. Collaboration with the broader Michaels organization occurs through adherence to corporate SOPs and programs.

• Reporting Hierarchy: Typically, a Framer reports to a Department Lead or Assistant Manager, who in turn reports to the Store Manager.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships ("Elevated ABC Deliver") and providing memorable experiences.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistency, quality, and compliance across all aspects of store operations and custom framing production.

• Data-Driven (at a store level): While not a data analyst role, performance is tracked through sales figures, production metrics, and adherence to inventory and shrink programs.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is geared towards fostering creativity and customer engagement. The emphasis on SOPs suggests a structured operational environment, even within a creative retail setting. The scale of Michaels implies robust training programs and established operational frameworks.

📈 Career & Growth Analysis

Operations Career Level: This position represents an entry-level, specialized retail role. It is foundational for individuals looking to gain experience in customer interaction, sales, and hands-on production within the arts and crafts sector.

Reporting Structure: Direct reporting to a Department Manager or Store Manager, with opportunities to learn from experienced colleagues within the framing department and across store operations.

Operations Impact: The role directly impacts store revenue through custom framing sales and customer satisfaction. By providing quality framing solutions and excellent service, this position contributes to customer loyalty and repeat business, which are critical for retail success. Effective execution of merchandising and inventory tasks also supports overall store operational efficiency.

Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing techniques, design, and customer consultation.

• Sales Advancement: Progress to roles with higher sales targets or consultative selling responsibilities.

• Leadership Potential: Opportunities to move into supervisory roles like Framing Department Lead, Assistant Manager, or even Store Manager, managing teams and broader store operations.

• Cross-Training: Potential to be cross-trained in other store departments, broadening operational knowledge.

• Company-Wide Opportunities: Michaels offers a wide range of career paths within its extensive retail network and corporate structure.

📝 Enhancement Note: While not a traditional "Revenue Operations" or "Sales Operations" role, this position offers a clear path for growth within the retail sector. The emphasis on skill development in framing and sales provides a tangible career trajectory within Michaels.

🌐 Work Environment

Office Type: Public retail store setting. The work environment is dynamic, customer-facing, and involves both sales floor interaction and specialized production within a dedicated framing shop area.

Office Location(s): McKinney, Texas, specifically at 1751 N Central Expy Bldg B. This is a physical retail location accessible to the public.

Workspace Context:

• Customer Interaction Areas: Climate-controlled public retail spaces, including the sales floor and the framing consultation area.

• Production Area: The frame shop contains specialized equipment like a glass cutter and heat press, requiring a focus on safety and precision. Some stock rooms may not be climate-controlled.

• Team Collaboration: Opportunities for daily interaction with store colleagues, including managers, sales associates, and other department staff, fostering a collaborative team environment.

• Tools & Technology: Access to POS systems, basic computer resources, and specialized framing equipment.

Work Schedule: As a part-time role, hours will be scheduled based on business needs. This includes working nights, weekends, and early mornings. Flexibility is often required to cover shifts and meet operational demands.

📝 Enhancement Note: The work environment is typical for a retail associate, balancing customer-facing duties with back-of-house production and operational tasks. The mention of specific equipment like a glass cutter and heat press highlights the hands-on nature of the job.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit an application online through the provided link.

• Screening: Applications will be reviewed for basic qualifications and alignment with the role's requirements.

• In-Person Interview: Candidates selected for an interview will likely meet with a store manager or department lead. This interview will assess customer service skills, understanding of the role, enthusiasm for creativity, and basic aptitude for framing tasks.

• Skills Assessment (Potential): Depending on the interviewer's discretion, there might be a brief practical demonstration or discussion about measuring skills, or how they would approach a framing consultation.

• Final Review: Evaluation will focus on cultural fit, reliability, and potential for growth within the team.

Portfolio Review Tips:

• Highlight Relevant Experience: If you have personal projects, art, or past retail roles, be ready to discuss them. Focus on instances where you demonstrated attention to detail, problem-solving, customer interaction, or creative application.

• Showcase Design Thinking: For framing, even discussing how you would approach designing a frame for a specific piece of art (e.g., a child's drawing vs. a professional photograph) can be valuable.

• Quantify Achievements: If you have previous sales or customer service experience, be prepared to share specific examples of success (e.g., "Exceeded sales target by 15%," "Received positive customer feedback for problem-solving").

• Company Alignment: Show enthusiasm for Michaels' mission of "fueling the joy of creativity and celebration."

Challenge Preparation:

• Customer Scenario: Be prepared to walk through how you would handle a customer consultation for custom framing, from initial greeting to solution proposal.

• Problem-Solving: Think about how you would address a situation where a customer is unhappy with a framing choice or a production delay.

• Operational Awareness: Understand the importance of SOPs, safety, and maintaining a clean store environment.

📝 Enhancement Note: For this entry-level role, the "portfolio" is more about showcasing relevant skills and experiences through discussion and examples rather than a formal document. The interview will likely be conversational, focusing on assessing personality, work ethic, and basic aptitude.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Glass cutter, mat cutters, framing tools (e.g., staple guns, jointers), heat press.

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially accessing customer order history.

• Basic Computer Systems: For accessing training materials, company communications, and potentially order management.

Analytics & Reporting:

• Sales Tracking Software: Integrated within the POS system to monitor individual and department sales performance.

• Inventory Management Systems: For tracking stock levels of ready-made frames and framing supplies.

CRM & Automation:

• Customer Relationship Management (CRM): Potentially used through the POS or a separate system to track customer preferences and order history for repeat business and personalized service.

• Omni-channel Fulfillment Tools: Systems to manage online orders for in-store pickup or ship-from-store processes.

📝 Enhancement Note: The technology stack is typical for a retail environment, focusing on transaction processing, inventory management, and customer interaction tools. The specialized equipment for framing is a key component of the role's technical requirements.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: At the core of Michaels' mission, encouraging a passion for arts, crafts, and making moments special.

• Customer Focus: Prioritizing customer satisfaction through excellent service, personalized solutions, and a welcoming environment.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing and well-presented merchandise.

• Teamwork & Respect: Fostering a positive and inclusive environment where team members support each other and treat everyone with respect.

• Efficiency & Compliance: Adhering to SOPs and company programs to ensure smooth operations and compliance.

Collaboration Style:

• Cross-functional Store Team: Working closely with colleagues across different departments to ensure smooth store operations, assist customers, and manage inventory.

• Customer Consultation: Collaborative process with customers to design and create custom framing solutions tailored to their needs and aesthetics.

• Knowledge Sharing: Encouraging team members to share tips, techniques, and best practices, especially within the framing department.

📝 Enhancement Note: The company culture is vibrant and centered around creativity and customer experience. Teamwork is essential for a functioning retail store, and adherence to values like quality and respect is expected.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, production tasks, sales goals, and general store duties simultaneously.

• Customer Expectations: Meeting diverse customer needs and design preferences for custom framing, sometimes with tight deadlines.

• Physical Demands: The role requires prolonged standing, lifting, and working with tools, which can be physically demanding.

• Adapting to New Products/Programs: Staying updated on new framing materials, design trends, and company initiatives.

Learning & Development Opportunities:

• Framing Expertise: Becoming a skilled custom framer, understanding materials, design principles, and advanced techniques.

• Sales & Customer Service Skills: Developing strong consultative selling abilities and customer relationship management.

• Retail Operations Knowledge: Gaining a comprehensive understanding of store management, inventory, merchandising, and omni-channel operations.

• Potential for Advancement: Clear pathways to supervisory and management roles within Michaels, supported by company training and development programs.

📝 Enhancement Note: The challenges are typical for a hands-on retail role, requiring adaptability and a strong work ethic. The growth opportunities are significant within a large retail organization like Michaels, offering diverse career paths.

💡 Interview Preparation

Strategy Questions:

• Customer Consultation: "Imagine a customer walks in wanting to frame a valuable piece of art. How would you approach the consultation to ensure they get the best solution?" (Focus on asking questions, understanding value, material options, and design aesthetics).

• Problem-Solving: "A customer is unhappy with the production time for their custom frame. How would you handle this situation?" (Focus on empathy, active listening, explaining process, and offering solutions if possible).

• Sales Approach: "How would you encourage a customer browsing the ready-made frames to consider custom framing?" (Focus on highlighting benefits like personalization, quality, and unique solutions).

Company & Culture Questions:

• Motivation: "Why are you interested in working at Michaels, and specifically in the framing department?" (Connect to creativity, customer service, or interest in art/design).

• Teamwork: "Describe a time you worked effectively as part of a team. What was your role?" (Highlight collaboration, support, and shared goals).

• Values: "What does 'fueling the joy of creativity' mean to you?" (Show understanding of the company's mission).

Portfolio Presentation Strategy:

• Showcase Relevant Skills: Be ready to talk about any personal projects, crafts, or past experiences that demonstrate your attention to detail, creativity, or customer service abilities.

• Framing Examples: If you have photos of frames you've made or designed, be prepared to discuss your process, choices, and the outcome.

• Quantifiable Achievements: Prepare to share specific examples of sales success, customer satisfaction, or efficient task completion from previous roles.

📝 Enhancement Note: The interview will likely focus on assessing behavioral competencies, customer service aptitude, and a passion for creativity. Demonstrating a willingness to learn and a positive attitude will be key.

📌 Application Steps

To apply for this part-time Framer position:

• Submit Your Application: Complete and submit your application through the provided link on the Michaels Careers portal.

• Tailor Your Resume: Highlight any customer service, sales, measuring, or creative/craft experience. Use keywords from the job description such as "Custom Framing," "Customer Service," "Sales," and "Merchandising."

• Prepare for Interview Scenarios: Practice your responses to common interview questions, particularly those related to customer interaction, problem-solving, and your interest in Michaels and framing.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings. Understand the importance of custom framing as a key service.

• Highlight Aptitude: Be ready to discuss your ability to learn new skills, operate equipment, and follow detailed procedures with precision.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.