PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Wake Forest, NC, United States

Job Type: Part time

Category: Retail Operations / Merchandising / Sales Support

Date Posted: August 18, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is focused on providing exceptional customer service within a retail environment, specifically within the custom framing department.

• Key responsibilities include building customer relationships, creating memorable framing solutions, and driving sales through personalized recommendations.

• The position requires maintaining a safe, clean, and well-merchandised store, with a focus on the ready-made frame department and other assigned areas.

• Successful candidates will adhere to Standard Operating Procedures (SOPs) and company programs, ensuring compliance and operational efficiency.

📝 Enhancement Note: While this role is primarily customer-facing and sales-oriented, the "Framer" title and emphasis on "creating framing solutions" suggest a need for attention to detail, precision, and an understanding of product specifications, which are foundational to operations roles focused on execution and quality control. The mention of "Omni channel processes" also indicates a need for awareness of integrated retail operations.

📈 Primary Responsibilities

• Customer Engagement & Sales: Actively engage customers to build relationships, understand their needs, and provide expert advice on custom framing solutions, ultimately driving sales and production targets.

• Framing Production & Quality: Accurately complete custom framing orders with a high degree of quality and within established timelines, ensuring customer satisfaction.

• Store Merchandising & Inventory: Maintain the ready-made frame department, SISO (Ship-from-Store), and directed replenishment areas to ensure a visually appealing, well-stocked, and organized shopping environment.

• Operational Adherence: Strictly adhere to Standard Operating Procedures (SOPs) and company programs, including safety, shrink prevention, and cash handling standards.

• Customer Assistance & Omni-Channel Support: Provide friendly and efficient customer service, assist customers in locating products, and support omni-channel processes such as buy online, pick up in-store.

• Stock Management: Participate in truck unloading and stocking processes, ensuring adherence to truck standards and efficient inventory management.

• Cashiering Duties: Operate the cash register and execute cash handling procedures accurately and according to company standards.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, sales, and essential operational tasks like inventory management and order fulfillment. The emphasis on SOPs and quality control indicates the importance of process adherence in this role.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions, though not explicitly stated, it is a common prerequisite.

Experience: 0-2 years of experience in a retail or customer-facing role.

Required Skills:

• Basic computer skills for system navigation and order entry.

• Basic measuring skills for accurate framing and product selection.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service skills to build rapport and provide solutions.

• Cash handling proficiency and accuracy.

• Merchandising skills to maintain department appearance and product presentation.

• Understanding and adherence to Standard Operating Procedures (SOPs).

• Ability to participate in physical tasks like truck unloading and stocking. Preferred Skills:

• Prior retail experience.

• Proven experience in selling products and/or services to customers.

• Familiarity with custom framing processes and materials.

• Experience with omni-channel retail operations.

📝 Enhancement Note: The required skills are foundational for a retail operations environment. The emphasis on "basic computer skills" and "basic measuring skills" suggests that while formal training may not be required, a capacity for learning technical and procedural aspects is essential. The "0-2 years" experience level aligns with entry-level operational support roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level position, candidates are expected to demonstrate their ability to follow processes and achieve results.

• Examples of past work or projects that showcase attention to detail, quality of execution, and customer satisfaction in a retail or service context would be beneficial.

• Ability to articulate how processes were followed and what the outcomes were, especially in customer service or sales scenarios. Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) for all tasks, from customer interaction to production and stocking.

• Ability to follow detailed instructions for operating framing equipment and ensuring order accuracy.

• Documentation of customer interactions and order details through the POS and potentially CRM systems.

📝 Enhancement Note: For an entry-level role like this, a formal "portfolio" is less about documented case studies and more about demonstrating an understanding of process and a commitment to quality through examples during the interview or on a resume. The focus is on the ability to execute defined operational workflows.

💵 Compensation & Benefits

Salary Range: Based on industry standards for a Part-Time Framer in Wake Forest, NC, with 0-2 years of experience, the estimated hourly wage would likely range from $12.00 to $16.00 per hour. This range accounts for the entry-level nature of the role, the specific skills required (framing equipment operation), and the cost of living in the Wake Forest area.

Benefits:

• Part-time specific perks: Employee discounts on Michaels products.

• Access to broader benefits (eligibility dependent):

  • 401(k) with employer match
  • Employee Assistance Program (EAP)
  • Telemedicine services
  • Partner discount programs

• Potential for limited eligibility on: Medical, dental, vision coverage; flexible spending accounts; commuter benefits; tuition assistance; adoption assistance; voluntary insurance options.

Working Hours: This is a part-time position. Actual hours will vary based on business needs, but may include nights, weekends, and early mornings. The description mentions "40" in the input data, which might represent a potential full-time equivalent or a general indication of a standard work week, but the explicit "Part time" employment type indicates flexibility and likely fewer hours.

📝 Enhancement Note: The salary estimate is derived from publicly available data for similar retail associate/specialist roles in the specified location, considering the specific framing duties. Benefits listed are a combination of explicitly mentioned part-time perks and potential eligibility for broader company benefits, as is common for part-time retail roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Custom Framing). Michaels is a dominant player in this sector, catering to hobbyists, DIY enthusiasts, and those seeking custom decor solutions. The operations within Michaels are geared towards efficient inventory management, customer-centric sales, and skilled product customization.

Company Size: Large (Over 10,000 employees, with over 1,300 stores). This implies structured operational processes, established training programs, and a significant internal support infrastructure.

Founded: 1973. Michaels has a long-standing history, indicating stability and a well-defined brand identity.

Team Structure:

• Store-level: The PT Framer will be part of a store team that typically includes a Store Manager, Assistant Store Manager(s), Key Holders, and various specialists (like Framers, Seasonal Associates).

• Reporting: This role likely reports to a Framing Department Manager or a designated Shift Supervisor/Key Holder, who in turn reports to the Store Manager.

• Collaboration: Works closely with other store associates to ensure smooth operations, assist customers across departments, and support stockroom activities. Collaboration is key for omni-channel fulfillment and general store coverage.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing personalized solutions, a core operational principle for sales and service roles.

• Process-Driven Execution: Adherence to SOPs and company programs is paramount, ensuring consistency in customer experience, operational efficiency, and safety across all locations.

• Data-Informed Merchandising: While not a data analyst role, the PT Framer contributes to maintaining a well-merchandised store, which is informed by sales data and inventory management strategies.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context highlights a large, established retail organization with a strong focus on customer experience and standardized operational procedures. This means the PT Framer role operates within a defined framework.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Specialist. This role is designed for individuals beginning their careers in retail operations or customer service. It provides foundational experience in sales, customer interaction, product knowledge, and operational execution within a specialized department (custom framing).

Reporting Structure: Typically reports to a Framing Department Manager or a Shift Supervisor/Key Holder, offering direct guidance and feedback on performance.

Operations Impact: The PT Framer directly impacts store revenue through custom framing sales and customer service. They also contribute to operational efficiency by maintaining department standards, assisting with inventory, and supporting omni-channel fulfillment, all of which are critical for the overall success of the retail location.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales strategies, and operational procedures.

• Advancement within Store: Potential to progress to roles such as Key Holder, Framing Department Manager, or Assistant Store Manager, requiring further development in leadership, inventory control, and P&L understanding.

• Cross-Departmental Experience: Gain exposure to various retail functions, including visual merchandising, inventory management, and customer service across different product categories.

• Specialization: Develop deep expertise in custom framing, a valuable niche skill within the arts and crafts retail sector.

📝 Enhancement Note: This role serves as a stepping stone for individuals looking to build a career in retail operations. The growth path emphasizes developing specific craft skills alongside general retail management competencies.

🌐 Work Environment

Office Type: Public retail store setting. The primary work environment is the customer-facing sales floor and the dedicated custom framing shop within the store.

Office Location(s): Wake Forest, NC (specifically 12626 Capital Blvd). This is a physical retail location accessible to the public.

Workspace Context:

• Customer-Facing Areas: Primarily climate-controlled retail sales floor and custom framing area.

• Stockroom Areas: May include some stock rooms that are not climate-controlled, requiring adaptability.

• Framing Shop: Contains specialized equipment like a glass cutter and heat press, requiring careful operation and adherence to safety protocols.

• Collaboration: Frequent interaction with customers and other store associates to facilitate sales, service, and operational tasks.

Work Schedule: Flexible, part-time schedule that includes nights, weekends, and early mornings, as dictated by business needs. This requires adaptability and a willingness to work varied shifts.

📝 Enhancement Note: The work environment is dynamic, involving direct customer interaction, specialized equipment operation, and the need to adapt to varied conditions and schedules common in the retail sector.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: A more in-depth interview at the store location, focusing on customer service philosophy, problem-solving skills, and retail aptitude. This may include a situational assessment or role-playing.

• Skills Demonstration (Informal): Candidates may be asked to demonstrate basic measuring skills or discuss their approach to operating tools like a glass cutter.

• Team Interaction: Opportunity to meet potential colleagues and assess cultural fit.

Portfolio Review Tips:

• For this role, a traditional portfolio is not expected. Instead, prepare to discuss:
  • Past Customer Service Successes: Be ready to share specific examples of how you've gone above and beyond for customers.
  • Problem-Solving Scenarios: Prepare to describe how you've handled challenging customer situations or operational issues.
  • Attention to Detail: Discuss experiences where your meticulousness ensured accuracy or prevented errors.
  • Interest in Framing: Express genuine enthusiasm for the craft of framing and helping customers realize their creative visions.

Challenge Preparation:

• Scenario-Based Questions: Expect questions like: "A customer is unhappy with a framing quote, how do you handle it?" or "How would you prioritize tasks if a large order is due, and a truck needs unloading?"

• Customer Service Role-Play: You might be asked to simulate assisting a customer with a framing inquiry.

• Basic Skills Assessment: Be prepared for simple demonstrations of measuring or discussing tool usage.

📝 Enhancement Note: The interview process for this entry-level role will focus on practical skills, customer service aptitude, and cultural fit rather than a formal portfolio. Preparation should center on behavioral examples and demonstrating an understanding of retail operations and customer engagement.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard framing tools including mat cutters, saws, presses (heat press mentioned), and assembly tools. Proficiency in operating these safely is key.

• Glass Cutter: Essential tool for custom glass sizing.

• Cash Register / Point of Sale (POS) System: For processing transactions, managing orders, and potentially customer data.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate measurements.

Analytics & Reporting:

• POS System Reporting: Basic reporting capabilities for sales, inventory levels, and order status may be accessed by management.

• Inventory Management Systems: Used for tracking stock levels, managing replenishment, and processing truck unloadings (e.g., SISO, Directed Replenishment systems).

CRM & Automation:

• Customer Relationship Management (CRM) aspects: The POS system may have basic CRM functionalities to track customer orders and preferences.

• Omni-channel Systems: Tools supporting Buy Online, Pick Up In-Store (BOPIS) and Ship-from-Store (SFS) processes.

📝 Enhancement Note: The technology stack is focused on point-of-sale, inventory management, and specialized production equipment typical of a retail environment with a custom service component. Proficiency with POS systems and a willingness to learn specialized equipment are crucial.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction is central to the company's ethos, reflected in all operational interactions.

• Creativity & Celebration: Michaels champions the joy of creativity and celebration, encouraging team members to be enthusiastic about arts, crafts, and personalization.

• Integrity & Respect: Maintaining ethical standards, treating colleagues and customers with respect, and fostering a positive work environment.

• Teamwork & Collaboration: Working together to achieve store goals, support each other, and ensure smooth daily operations.

• Efficiency & Quality: Striving for operational excellence, delivering high-quality products and services, and managing time effectively.

Collaboration Style:

• Cross-functional Support: Associates are expected to support each other across departments, assisting with customer inquiries, stocking, and maintaining store standards.

• Open Communication: Encouraging clear and respectful communication to resolve issues, share information, and improve processes.

• Shared Responsibility: A collective approach to store maintenance, inventory management, and customer service, where all team members contribute to the overall success.

📝 Enhancement Note: The culture emphasizes a customer-centric, collaborative, and values-driven approach to retail operations, with a strong emphasis on fostering creativity and a positive work environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer service, custom framing production, stocking, and cashiering duties simultaneously, especially during peak times.

• Achieving Sales Targets: Meeting individual and store sales goals for custom framing, which can be influenced by customer demand and economic factors.

• Maintaining Quality Standards: Consistently delivering high-quality framing work while adhering to production timelines and customer expectations.

• Adapting to Varied Schedules: Working flexible hours, including nights, weekends, and holidays, to meet business needs.

Learning & Development Opportunities:

• Framing Expertise: Developing advanced skills in custom framing design, materials, and production techniques.

• Sales Acumen: Enhancing consultative selling skills to better assist customers and drive revenue.

• Retail Operations Knowledge: Gaining practical experience in inventory management, visual merchandising, and POS systems.

• Customer Service Excellence: Honing skills in conflict resolution, customer engagement, and building lasting relationships.

• Potential for Leadership: Opportunities to take on more responsibility, potentially leading to supervisory or management roles within Michaels stores.

📝 Enhancement Note: The challenges are typical of a busy retail environment with specialized service components. Growth opportunities are focused on developing craft skills, sales expertise, and operational proficiency, paving the way for advancement within the retail management structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be ready to discuss how you would handle a customer who is unsure about framing options, a customer with a budget constraint, or a customer returning a framed item.

• Problem-Solving: Prepare examples of how you've solved a problem in a previous role, focusing on attention to detail, efficiency, and customer satisfaction. For example, "Describe a time you had to ensure accuracy in a task with multiple steps."

• Teamwork & Collaboration: Discuss your experience working as part of a team and how you contribute to a positive and productive work environment. "How do you support your colleagues during busy periods?"

• Motivation & Interest: Be prepared to explain why you are interested in the PT Framer role specifically and at Michaels. Highlight any passion for art, design, or craftsmanship.

Company & Culture Questions:

• Company Knowledge: Research Michaels' mission, values, and recent initiatives. Understand their focus on "fueling the joy of creativity."

• Cultural Fit: Think about how your personal values align with Michaels' emphasis on respect, teamwork, and customer focus. Be ready to share examples of how you embody these values.

• Work Environment: Discuss your comfort level with a fast-paced retail environment, including working flexible hours and varied tasks.

Portfolio Presentation Strategy:

• Verbal Examples: Since a visual portfolio isn't required, prepare strong, concise stories demonstrating your skills and experiences. Use the STAR method (Situation, Task, Action, Result) for behavioral questions.

• Highlight Relevant Skills: Emphasize your measuring skills, attention to detail, ability to follow instructions, and customer service approach.

• Enthusiasm for Craft: Convey your interest in the custom framing aspect of the role and your willingness to learn.

📝 Enhancement Note: Interview preparation should focus on demonstrating practical skills, a strong customer service orientation, and alignment with Michaels' company culture and values, using concrete examples from past experiences.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday jobs link.

• Resume Optimization: Ensure your resume clearly highlights any relevant experience in customer service, sales, detailed work, or operating equipment. Tailor it to emphasize skills like "measuring," "computer skills," and "cash handling."

• Prepare for Behavioral Questions: Practice answering questions using the STAR method, focusing on situations where you demonstrated attention to detail, problem-solving, customer service, and teamwork.

• Research Michaels: Familiarize yourself with the company's mission, values, and the specific offerings of their custom framing department.

• Articulate Your Interest: Be ready to clearly explain why you are interested in this specific role and how your skills and enthusiasm align with Michaels' brand and the requirements of a PT Framer.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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