pt framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Port Chester, NY

Job Type: Part time

Category: Retail Operations

Date Posted: August 19, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Drive sales and customer engagement through personalized custom framing solutions.

• Ensure operational efficiency by adhering to Standard Operating Procedures (SOPs) and company programs.

• Maintain store presentation standards, including merchandising and stock organization.

• Provide exceptional customer service, assisting shoppers in locating products and offering solutions.

• Execute accurate cash handling and point-of-sale operations.

📝 Enhancement Note: This role is positioned as a part-time "PT Framer," indicating a focus on direct customer interaction and operational support within a retail environment, specifically within the custom framing department. The core responsibilities blend sales, customer service, and operational execution.

📈 Primary Responsibilities

• Develop and nurture customer relationships by leveraging Elevated ABC Deliver methods to create memorable custom framing solutions and achieve sales and production targets.

• Execute custom framing orders with a high degree of quality, ensuring timely completion and customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as supporting in-store shopping orders (SISO) and directed replenishment.

• Deliver friendly and proactive customer service, assisting customers with product location, offering solutions, and ensuring a well-merchandised and fully stocked store.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance and uphold company standards.

• Actively participate in the truck unloading and stocking processes, ensuring adherence to truck standards and budget compliance.

• Operate the cash register and execute cash handling procedures with accuracy and according to established standards.

• Engage with customers by acknowledging their presence, assisting with product location, and providing effective solutions.

• Support the execution of Omni channel processes, ensuring a seamless customer experience across all channels.

• Contribute to shrink and safety programs by following established protocols and identifying potential risks.

• Interact positively and respectfully with colleagues, remaining composed in challenging situations and promoting the organization's vision and values.

📝 Enhancement Note: The responsibilities emphasize a strong customer-centric approach combined with operational execution. The mention of "Elevated ABC Deliver" suggests a specific sales methodology focused on customer relationship building and personalized service, which is critical for custom framing sales.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred; formal training in art or design is a plus but not required.

Experience: 0-2 years of experience in a customer-facing role, preferably within a retail or service environment. Demonstrated ability to handle multiple tasks and prioritize effectively in a fast-paced setting.

Required Skills:

• Basic computer proficiency for point-of-sale (POS) and inventory systems.

• Fundamental measuring skills with attention to detail for accurate custom framing.

• Ability to operate framing equipment and glass cutters safely and effectively.

• Strong customer service orientation with excellent interpersonal skills.

• Effective communication skills for interacting with customers and team members.

• Basic merchandising and visual presentation skills.

• Cash handling proficiency and accuracy.

• Ability to follow Standard Operating Procedures (SOPs) and company guidelines. Preferred Skills:

• Prior retail sales experience, particularly in custom framing or a related creative field.

• Proven experience in selling products and/or services directly to customers.

• Familiarity with inventory management principles and practices.

• Experience with visual merchandising and store layout optimization.

• Basic understanding of art and design principles.

📝 Enhancement Note: The required skills are foundational, emphasizing practical abilities and customer interaction. Preferred skills indicate a desire for candidates who can quickly contribute to sales and operational efficiency, highlighting the importance of sales experience for this role.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not strictly required for this entry-level position, candidates are encouraged to showcase examples of past work that demonstrate attention to detail, creativity, and problem-solving in a customer-facing context. This could include photos of custom framing projects (if applicable and permissible), examples of customer service success stories, or any visual representation of organized work.

• Demonstrate an understanding of workflow processes, particularly in order fulfillment and customer interaction.

• Evidence of system utilization, such as proficiency with POS systems or basic computer applications, should be highlighted in the resume.

• For candidates with sales experience, examples of how they have contributed to revenue generation or customer satisfaction metrics would be beneficial. Process Documentation:

• Candidates should be prepared to discuss their understanding of following established processes and procedures, such as SOPs for framing, customer service protocols, and cash handling.

• The ability to articulate how they would learn and implement new processes related to framing equipment operation, material selection, and order management is key.

• Candidates may be asked to describe how they would approach measuring their own performance against defined metrics, such as sales targets or order completion times.

📝 Enhancement Note: Given the entry-level nature of the role, a formal portfolio is not expected. However, the emphasis is on demonstrating an understanding of processes, attention to detail, and the ability to learn and execute standard operating procedures, which are critical for consistent quality and customer satisfaction in framing.

💵 Compensation & Benefits

Salary Range: $17.50 - $20.60 per hour.

Benefits:

• 401(k) with employer match: Provides a retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Offers confidential support services for personal and work-related challenges.

• Medical coverage: Health insurance options for eligible team members.

• Dental coverage: Dental insurance for oral health needs.

• Vision coverage: Vision insurance for eye care.

• Telemedicine services: Access to remote medical consultations.

• Flexible spending accounts (FSAs): Allows pre-tax contributions for healthcare or dependent care expenses.

• Commuter benefits: Potential pre-tax savings on transportation costs.

• Tuition assistance: Support for continuing education and skill development.

• Adoption assistance: Financial support for team members growing their families through adoption.

• Employee discounts: Significant discounts on Michaels products and services.

• Potential for overtime compensation in accordance with state and local laws.

Working Hours: This is a part-time position. While specific hours will vary based on store needs and scheduling, typical retail environments require flexibility, including nights, weekends, and early mornings. The role is likely structured around approximately 40 hours per week, but this can fluctuate based on seasonal demands and business needs.

📝 Enhancement Note: The salary range of $17.50 - $20.60 per hour aligns with entry-level to mid-level retail positions in the Port Chester, NY area, considering the cost of living and the specialized nature of the framing role. The comprehensive benefits package indicates a commitment to employee well-being, which is a strong differentiator for part-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Michaels operates within the arts and crafts retail sector, positioning itself as a leading destination for creativity, crafting, and celebration. The company also has a significant presence in custom framing through its Artistree division.

Company Size: Michaels operates over 1,300 stores across North America and employs a substantial workforce, indicating a large, established retail organization with structured operations.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail landscape, suggesting a stable and experienced corporate structure.

Team Structure:

• The operations team within a Michaels store is typically structured to cover various functional areas, including sales, customer service, merchandising, and stock management. The PT Framer will be part of the store team, reporting to store leadership (e.g., Store Manager, Assistant Manager, or Framing Department Manager).

• The PT Framer will likely work alongside other sales associates, cashiers, and potentially specialized department staff. Collaboration is key, especially with sales associates to drive overall store traffic and with inventory staff for stocking and merchandising.

• Cross-functional collaboration extends to assisting with Omni channel fulfillment, ensuring online orders are processed efficiently, and supporting overall store operational tasks as needed. Methodology:

• Data analysis at the store level often involves reviewing sales reports, inventory levels, and customer feedback to identify trends and opportunities for improvement. The PT Framer will contribute by accurately recording sales and customer interactions.

• Workflow planning and optimization will be guided by established SOPs, focusing on efficiency in framing production, customer service delivery, and stock management.

• Automation and efficiency practices are integrated through POS systems, inventory management tools, and defined operational procedures to streamline tasks and enhance productivity.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels' culture emphasizes creativity, community, and customer engagement. For a PT Framer, this translates to a dynamic environment where artistic expression meets retail operations, requiring both creative problem-solving and adherence to established business processes.

📈 Career & Growth Analysis

Operations Career Level: This "PT Framer" role represents an entry-level to early-career position within the retail operations framework. It is designed for individuals looking to gain foundational experience in customer service, sales, and specialized retail operations like custom framing. The focus is on executing defined tasks and contributing to team objectives.

Reporting Structure: The PT Framer typically reports to the Store Manager, Assistant Store Manager, or potentially a dedicated Framing Department Manager, depending on the store's organizational structure. This structure ensures direct supervision and guidance on daily tasks and performance expectations.

Operations Impact: The PT Framer directly impacts store operations by contributing to sales revenue through custom framing, enhancing customer satisfaction with personalized service, and maintaining store presentation standards. Efficient execution of framing orders and excellent customer interactions directly influence the store's profitability and brand perception.

Growth Opportunities:

• Skill Development in Custom Framing: Opportunities to deepen expertise in framing techniques, material selection, design consultation, and advanced equipment operation.

• Retail Sales Progression: Potential to move into roles with greater sales responsibility, such as Lead Sales Associate or Department Specialist, with opportunities for increased commission or performance-based incentives.

• Store Leadership Track: For ambitious individuals, this role can serve as a stepping stone to Assistant Store Manager or Store Manager positions, requiring broader operational and leadership training.

• Cross-Training: Exposure to various store functions, including merchandising, inventory management, and Omni channel operations, can broaden skill sets.

📝 Enhancement Note: This role is an excellent starting point for a career in retail operations, offering clear paths for skill development and advancement within Michaels. The emphasis on custom framing provides a specialized skill that can be highly valuable in the creative retail sector.

🌐 Work Environment

Office Type: This is a retail store environment, specifically within a Michaels store. The PT Framer will primarily work on the sales floor and within the dedicated custom framing area.

Office Location(s): The specific location is Port Chester, NY, at 27 Waterfront Pl (Don Bosco Pl). This is a public retail store setting.

Workspace Context:

• The workspace includes the general sales floor, requiring interaction with a diverse customer base. The framing shop is a specialized area within the store, equipped with framing equipment, a glass cutter, and a heat press, necessitating adherence to safety protocols.

• Access to POS systems and basic computer resources is provided for transaction processing and operational tasks.

• Opportunities for team interaction are frequent, requiring collaboration with other sales associates, management, and potentially stockroom personnel to ensure smooth store operations and customer service delivery.

Work Schedule: Work hours include nights, weekends, and early mornings, reflecting the operational needs of a retail environment. Flexibility in scheduling is essential. While the role is part-time, the total weekly hours can fluctuate based on business demands.

📝 Enhancement Note: The work environment is dynamic and customer-focused, with specific requirements related to the framing shop's tools and materials. Teamwork and adaptability are crucial for success in this setting.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Applications will be reviewed for basic qualifications, including relevant experience and skills.

• Phone/Video Interview: A preliminary conversation with an HR representative or hiring manager to discuss experience, motivation, and understanding of the role. Candidates should be prepared to articulate their customer service philosophy and interest in custom framing.

• In-Person Interview: This stage will likely involve a conversation with the store management team at the Port Chester location. The interview may include behavioral questions, situational scenarios, and a discussion about the candidate's ability to operate framing equipment and engage with customers.

• Skills Assessment (Potential): Candidates may be asked to demonstrate basic measuring skills or discuss their approach to a customer service challenge.

Portfolio Review Tips:

• While a formal portfolio is not typically required, candidates should be prepared to discuss any relevant past projects or experiences that highlight their attention to detail, creativity, and customer interaction skills.

• For this role, focus on illustrating your ability to follow instructions, learn new processes, and communicate effectively. If you have examples of past work involving precision or creative problem-solving, be ready to share them.

• Be prepared to discuss your understanding of retail operations, customer service best practices, and your interest in the custom framing aspect of the job. Challenge Preparation:

• Candidates may face questions related to handling difficult customer situations, managing competing priorities (e.g., serving a customer while a framing order is pending), or demonstrating basic measuring accuracy.

• Prepare examples using the STAR method (Situation, Task, Action, Result) to illustrate your problem-solving abilities, customer service skills, and ability to follow procedures.

• Research Michaels' commitment to creativity and customer experience to align your responses with the company's values.

📝 Enhancement Note: The interview process is designed to assess practical skills, customer service aptitude, and cultural fit. Candidates should emphasize their ability to learn, follow procedures, and engage positively with customers.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: Used for processing transactions, managing customer orders, and tracking sales. Proficiency in basic POS operations is essential.

• Framing Equipment: Includes specialized tools for cutting mats, assembling frames, and finishing custom framing orders. Training will be provided, but a willingness to learn and operate machinery safely is key.

• Glass Cutter: A specific tool used in the framing process for precise glass cutting.

• Heat Press: Used in some framing applications for applying adhesives or finishes.

Analytics & Reporting:

• While direct analytics responsibilities are minimal for this role, understanding basic sales reporting and inventory counts will be part of daily operations. CRM & Automation:

• The company likely utilizes a CRM system for customer data management, which may be integrated with the POS. Understanding customer preferences and order history can enhance service.

• Omni channel processes may involve integrated systems for online order fulfillment, requiring accurate data entry and processing.

📝 Enhancement Note: The technology stack is primarily focused on retail operations and specialized framing equipment. Emphasis is placed on the practical application of these tools to serve customers and manage inventory effectively.

👥 Team Culture & Values

Operations Values:

• Creativity: Michaels fosters a culture that celebrates creativity and artistic expression. This role encourages finding creative solutions for customers' framing needs.

• Customer Focus: A strong emphasis on providing exceptional customer service, building relationships, and ensuring customer satisfaction.

• Teamwork: Collaboration and mutual support among team members are vital for efficient store operations and a positive work environment.

• Integrity: Adhering to company policies, ethical standards, and accurate cash handling procedures.

• Efficiency: Striving for operational excellence, including timely order fulfillment, effective merchandising, and organized stock management.

Collaboration Style:

• The team operates with a collaborative approach, where associates support each other across various functions. This includes assisting customers on the sales floor, helping with stock replenishment, and ensuring the framing department runs smoothly.

• A culture of feedback exchange is encouraged, allowing for continuous improvement in customer service and operational processes.

• Knowledge sharing is promoted, especially regarding product knowledge, framing techniques, and best practices for customer engagement.

📝 Enhancement Note: Michaels values a blend of creative spirit and operational discipline. Team members are expected to be collaborative, customer-centric, and committed to upholding company standards while embracing the joy of creativity.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Effectively managing customer interactions on the sales floor, custom framing orders, and operational tasks simultaneously.

• Learning Specialized Skills: Acquiring proficiency with framing equipment, materials, and design principles requires focused learning and practice.

• Maintaining Quality Standards: Consistently delivering high-quality custom framing solutions under pressure and within established timelines.

• Adapting to Retail Fluctuations: Navigating busy periods, seasonal demands, and evolving customer preferences in a dynamic retail environment.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on custom framing techniques, equipment operation, and customer consultation.

• Product Knowledge Enhancement: Deepening understanding of various framing materials, mats, glass types, and design trends.

• Sales and Customer Service Workshops: Opportunities to refine sales techniques, customer engagement strategies, and conflict resolution skills.

• Potential for Cross-Training: Exposure to other areas of store operations, such as visual merchandising or inventory management.

📝 Enhancement Note: This role offers a solid foundation for growth within the creative retail sector. The challenges presented are opportunities to develop critical skills in customer service, craftsmanship, and operational efficiency.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance multiple customer requests simultaneously. How did you prioritize and ensure everyone felt attended to?" (Assesses multitasking and customer service prioritization)

• "How would you approach a customer who is unsure about the best framing solution for their artwork?" (Evaluates consultative sales and problem-solving skills)

• "What steps would you take to ensure the accuracy and quality of a custom framing order from start to finish?" (Probes understanding of process adherence and quality control) Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in a custom framing role?" (Assesses motivation and alignment with the company's creative focus)

• "How do you contribute to a positive and collaborative team environment?" (Gauges teamwork and interpersonal skills)

• "Describe your understanding of excellent customer service in a retail setting." (Evaluates customer-centric mindset) Portfolio Presentation Strategy:

• If you have any relevant examples of detailed work, organized projects, or customer service successes, be prepared to briefly describe them. Focus on clarity, accuracy, and positive outcomes.

• Emphasize your ability to follow detailed instructions and learn new processes, which are key for custom framing.

• Be ready to discuss your understanding of the importance of accurate measurements and quality craftsmanship in custom framing.

📝 Enhancement Note: Candidates should prepare to demonstrate practical skills, a strong customer service ethic, and a genuine interest in Michaels and the creative aspects of the role. Using the STAR method for behavioral questions will be highly effective.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Customization: Tailor your resume to highlight any experience in customer service, sales, attention to detail, or working with tools/equipment.

Quantify achievements where possible (e.g., "Assisted an average of 50 customers per shift," "Maintained 98% order accuracy").

• Operations Portfolio Preparation: While not a formal portfolio, mentally prepare to discuss specific examples from your past work that demonstrate:

  • Precision and Attention to Detail: Projects requiring careful measurement or execution.
  • Customer Interaction: Instances where you provided excellent service or resolved a customer issue.
  • Process Adherence: Times you followed specific instructions or SOPs to achieve a desired outcome.
  • Problem-Solving: How you tackled a challenge in a previous role.

• Interview Practice: Rehearse answers to common interview questions, focusing on behavioral examples using the STAR method. Practice articulating your understanding of custom framing and customer service.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their positioning in the arts and crafts market and their commitment to creativity.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.