pt framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Daytona Beach, Florida, United States

Job Type: Part-time

Category: Retail Operations / Custom Framing

Date Posted: August 27, 2026

Experience Level: Entry-level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Provide exceptional customer service and sales support in a retail environment, focusing on custom framing solutions.

• Execute operational tasks including merchandising, inventory management, and cash handling to ensure store efficiency.

• Adhere to Standard Operating Procedures (SOPs) and company programs to maintain compliance and operational standards.

• Utilize basic computer and measuring skills alongside specialized framing equipment to fulfill customer orders accurately and on time.

📝 Enhancement Note: While the provided data suggests a retail associate role with framing responsibilities, the title "PT Framer" and the detailed framing activities indicate a specialized position within the retail operations framework. This role requires a blend of customer-facing sales skills and hands-on production capabilities, making it a unique niche within the operations domain. The "0-2 years" experience level suggests that the company is open to training individuals with foundational skills.

📈 Primary Responsibilities

• Build strong customer relationships by actively engaging with shoppers and understanding their custom framing needs, leveraging the "Elevated ABC Deliver" methodology.

• Drive sales and production targets through effective consultation and presentation of custom framing solutions.

• Complete custom framing orders with a high degree of quality and adherence to production timelines.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as other assigned areas, including SISO (Ship-from-Store) and Directed Replenishment.

• Deliver friendly and helpful customer service, assisting shoppers in locating products and providing solutions.

• Ensure a well-merchandised and in-stock store environment to enhance the customer shopping experience.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational consistency.

• Support company-wide shrink and safety programs through diligent execution of protocols and proactive identification of risks.

• Interact positively and respectfully with colleagues, promoting a collaborative and inclusive team environment.

• Participate actively in truck un-loading and stocking processes, ensuring adherence to truck standards and budget.

• Operate the cash register accurately and execute cash handling procedures according to company standards.

• Assist with Omni-channel processes, contributing to a seamless customer experience across all touchpoints.

📝 Enhancement Note: The core responsibilities highlight a dual focus on sales/customer engagement and operational execution. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach, while tasks like truck unloading and stocking point to the operational demands of a retail environment. The inclusion of Omni-channel processes indicates an evolving retail landscape where operational roles support both in-store and online fulfillment.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail positions.

Experience: 0-2 years of experience in a customer-facing role, preferably within a retail environment. Experience in sales or a service-oriented capacity is a plus.

Required Skills:

• Basic computer proficiency for POS systems and potential order management.

• Fundamental measuring skills for accurate framing specifications.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with excellent interpersonal skills.

• Ability to work effectively in a team environment.

• Basic math skills for cash handling and order calculations.

• Adherence to safety protocols and general workplace standards. Preferred Skills:

• Prior retail experience, particularly in a specialty or custom goods environment.

• Proven experience in selling products or services, with a consultative approach.

• Familiarity with custom framing processes or art display techniques.

• Experience operating a heat press.

• Knowledge of merchandising and visual display principles.

📝 Enhancement Note: The "Minimum Type of experience" directly translates to the required skills, emphasizing hands-on operational capabilities. "Preferred Type of experience" indicates that candidates with direct sales or retail backgrounds will have an advantage. The lack of specific educational requirements suggests that practical skills and a willingness to learn are prioritized.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be mandatory for this entry-level role, candidates are encouraged to highlight relevant past projects or experiences that demonstrate their capabilities.

• Showcase examples of customer interaction that led to successful sales or problem resolution.

• If applicable, include any visual examples of custom framing work, even if personal projects, to demonstrate an eye for design and detail.

• Highlight any experience with process improvements or efficiency gains in previous roles, even if informal. Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) and how they ensure adherence to established workflows.

• Be ready to articulate how they would approach learning and implementing new processes related to framing, sales, and store operations.

• Discuss experience with quality control in previous roles, particularly in ensuring accuracy and customer satisfaction.

📝 Enhancement Note: For an entry-level retail operations role focused on framing, a formal portfolio is less critical than demonstrating a methodical approach to tasks and a strong customer focus. The emphasis is on the candidate's ability to learn and execute established processes rather than creating new ones.

💵 Compensation & Benefits

Salary Range: As this is a part-time, entry-level role in Daytona Beach, Florida, the estimated hourly wage would likely fall between $12.00 - $16.00 per hour. This estimate is based on regional retail industry benchmarks for similar positions and takes into account the specialized framing skill set.

Benefits:

• 401(k) with employer match: Opportunity for long-term financial planning and savings.

• Employee Assistance Program (EAP): Confidential support for personal and work-related challenges.

• Medical, Dental, and Vision Coverage: Comprehensive health benefits for eligible employees.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs to and from work.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for employees building their families through adoption.

• Employee Discounts: Significant discounts on Michaels products, fostering personal creativity and savings.

• Partner Discount Programs: Additional savings opportunities through affiliated companies.

Working Hours: This is a part-time position. Actual hours will vary based on business needs but may include nights, weekends, and early mornings. The total number of hours per week is not specified but is expected to be less than 40.

📝 Enhancement Note: The salary estimate is derived from general knowledge of retail wages in Florida for part-time positions with some specialized duties. Benefits listed are directly from the provided data, highlighting a comprehensive package for a part-time role, which is a significant draw for operations professionals seeking stability and growth.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as a leading retailer in North America, providing a wide range of supplies for arts, crafts, framing, and home decor. This industry requires a focus on creativity, customer inspiration, and product knowledge.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores in North America. This large scale indicates a robust corporate structure, established operational processes, and significant market presence. For operations professionals, this means opportunities for structured career development and exposure to large-scale retail operations.

Founded: Founded in 1973 and headquartered in Irving, Texas. With decades of experience, Michaels has a long-standing reputation and deep understanding of its market, which informs its operational strategies and customer engagement models.

Team Structure:

• The operations team within a Michaels store is typically led by a Store Manager, with Assistant Managers and Shift Leaders overseeing daily functions.

• The "PT Framer" role likely falls under the direct supervision of a Framing Department Manager or an Assistant Store Manager responsible for custom framing.

• Collaboration is key, with framers working alongside other sales associates, cashiers, and inventory specialists to ensure smooth store operations and excellent customer experiences. Methodology:

• Customer-Centric Approach: A strong emphasis on understanding and fulfilling customer needs, particularly for custom framing projects.

• Process Adherence: Strict adherence to SOPs for production, sales, and inventory management to ensure consistency and quality.

• Data-Driven Merchandising: Utilizing sales data and replenishment directives to maintain optimal stock levels and appealing product displays.

• Efficiency Focus: Streamlining tasks such as truck unloading, stocking, and order fulfillment to maximize productivity.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company context emphasizes Michaels' established presence and scale in the arts and crafts retail sector. This suggests a well-defined operational framework and a focus on customer experience, which are critical for any role within the operations domain. The "Methodology" section infers common operational practices based on the retail industry and the job description's emphasis on processes.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as an entry-level position (0-2 years of experience). It serves as a foundational role within the retail operations structure, providing hands-on experience in customer service, sales, and specific production tasks like custom framing.

Reporting Structure: The PT Framer will report to a Store Manager, Assistant Store Manager, or a dedicated Framing Department Manager. This structure provides direct supervision and guidance, crucial for learning operational procedures.

Operations Impact: While this role is customer-facing, it significantly impacts store operations by contributing to sales targets, maintaining visual standards, and ensuring the efficient processing of custom framing orders. Accurate and high-quality framing directly contributes to customer satisfaction and repeat business, thereby impacting overall revenue and brand reputation.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing techniques, design consultation, and potentially advanced framing equipment operation.

• Retail Operations Progression: Potential to advance into roles such as Lead Framer, Key Holder, Assistant Manager, or Store Manager, with increased responsibility for operational oversight and team leadership.

• Cross-Functional Training: Opportunities to gain experience in other store operations areas like merchandising, inventory management, or Omni-channel fulfillment.

• Company-Sponsored Training: Access to tuition assistance and other development programs can support career growth within Michaels.

📝 Enhancement Note: The growth analysis focuses on the typical career path within a large retail organization. For an operations-minded individual, this role offers a practical entry point to understand the mechanics of retail operations, with clear pathways for advancement and skill development.

🌐 Work Environment

Office Type: This is a position within a public retail store setting. The work environment is dynamic, customer-facing, and requires constant interaction with both customers and colleagues.

Office Location(s): The specific location is 2500 W International Speedway Blvd Ste 1000, Daytona Beach, Florida. This is a retail store environment accessible to the public.

Workspace Context:

• Customer Interaction Zone: The primary workspace involves engaging with customers on the sales floor and within the custom framing area.

• Production Area: The frame shop is a dedicated workspace equipped with framing equipment and a glass cutter, requiring a focus on safety and precision.

• Stockroom and Receiving: Involvement in truck unloading and stocking means working in back-of-house areas, which may vary in climate control.

• Point of Sale (POS): Operation of the cash register is a key part of the workspace, involving transaction processing and cash handling.

Work Schedule: The role is part-time, with work hours including nights, weekends, and early mornings. Flexibility in scheduling is essential to meet business demands and customer service needs.

📝 Enhancement Note: The work environment is typical of a retail setting, with a specific emphasis on the frame shop as a specialized production area. The mention of varying climate control in stockrooms and outdoor work for truck unloading provides a realistic picture of the physical demands.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: Candidates will likely undergo an in-person interview at the Daytona Beach store. This will involve meeting with the Store Manager or Framing Department Manager.

• Skills Assessment: Expect questions related to customer service scenarios, problem-solving, and potentially a practical demonstration of basic measuring or computer skills.

• Framing Aptitude: Be prepared to discuss your interest in custom framing and any prior experience or aptitude for working with tools and materials.

• Cultural Fit: Assess your alignment with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• While a formal portfolio isn't explicitly required, be ready to discuss any relevant projects. This could include:

  • Personal art or craft projects that demonstrate attention to detail.
  • Examples of customer service success stories from previous roles.
  • Any experience with visual merchandising or display creation.

• If you have any photos of custom framing work you've done (even for friends/family), have them readily available to show your aptitude. Challenge Preparation:

• Customer Service Scenarios: Prepare for questions like "How would you handle a customer who is unhappy with their custom framing order?" or "How would you approach a customer who seems unsure about their framing choice?"

• Problem-Solving: Be ready to discuss how you would manage multiple tasks or prioritize competing demands during a busy shift.

• Operational Understanding: Think about how you would ensure the frame shop stays clean and organized, or how you would contribute to efficient truck unloading.

📝 Enhancement Note: For this role, the "portfolio" is more about demonstrating practical skills and a customer-centric mindset rather than formal documentation. The interview process will likely focus on assessing these attributes through behavioral questions and scenario-based challenges.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer orders, and handling cash.

• Custom Framing Equipment: Specific machinery and tools used for cutting mats, assembling frames, and finishing orders. This includes:

  • Glass Cutter: For precise cutting of glass or acrylic.
  • Framing Equipment: Likely includes mat cutters, frame joiners, and potentially specialized tools for assembling different types of frames.
  • Heat Press: Mentioned in the description, likely used for specific finishing or mounting processes.

• Basic Computer Skills: For accessing order details, company systems, and potentially basic inventory lookups.

Analytics & Reporting:

• While not directly managing analytics, understanding how sales data impacts inventory and merchandising is beneficial.

• Experience with basic reporting or data entry within a POS system is a plus. CRM & Automation:

• The "Elevated ABC Deliver" methodology suggests a structured approach to customer engagement that may be supported by CRM-like functionalities within the POS or a separate system.

• Omni-channel processes imply integration between online and in-store systems for order fulfillment.

📝 Enhancement Note: The technology stack is primarily focused on retail operational tools, with a strong emphasis on specialized framing equipment. Proficiency with POS systems and a willingness to learn specific framing machinery are key technical requirements.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels fosters an environment where creativity is celebrated, encouraging team members to share ideas and inspire customers.

• Customer Focus: A core value is prioritizing the customer experience, ensuring every interaction is positive and helpful, especially in the custom framing process.

• Teamwork & Collaboration: Success relies on effective collaboration between team members to manage store operations, assist customers, and achieve collective goals.

• Integrity & Accountability: Upholding company standards, adhering to SOPs, and taking responsibility for tasks and customer satisfaction.

• Efficiency & Quality: Striving for both speed and accuracy in all operational tasks, from stocking to custom order fulfillment.

Collaboration Style:

• Cross-Functional Integration: Team members are expected to support each other across different store functions, from sales floor to stockroom to frame shop.

• Open Communication: Encouraging clear and respectful communication to resolve issues, share information, and ensure smooth operations.

• Service-Oriented Support: Providing assistance to colleagues as needed to ensure customer needs are met promptly and efficiently.

📝 Enhancement Note: The culture at Michaels emphasizes creativity and customer service, which are foundational for a retail operations role. The "Operations Values" are inferred from the company's mission and the job description's focus on customer interaction, process adherence, and teamwork.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Sales: Effectively managing time between serving walk-in customers, consulting on framing needs, and completing production orders accurately and on schedule.

• Learning Specialized Skills: Mastering the operation of framing equipment, glass cutters, and heat presses safely and efficiently, along with understanding design principles for custom framing.

• Maintaining Standards: Consistently adhering to SOPs for quality, safety, and customer service in a fast-paced retail environment.

• Managing Inventory: Ensuring the ready-made frame department is well-stocked and visually appealing while also supporting stockroom replenishment.

• Adapting to Omni-channel Demands: Supporting online order fulfillment and in-store pickup processes as part of broader retail operations.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge in custom framing techniques, materials, and design, potentially leading to specialized certifications or advanced roles.

• Retail Operations Skills: Develop a comprehensive understanding of retail management, including sales, inventory, visual merchandising, and customer relationship management.

• Customer Engagement: Enhance skills in consultative selling, needs assessment, and building customer loyalty.

• Operational Efficiency: Learn best practices in workflow optimization, time management, and adherence to operational procedures.

📝 Enhancement Note: The challenges identified are common to specialized retail roles that blend customer interaction with production. The growth opportunities highlight how this foundational role can lead to broader expertise within retail operations.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to balance multiple tasks with competing deadlines. How did you prioritize?" (Focus on time management and prioritization in a retail/production context).

• "How would you approach a customer who is unsure about the best framing option for their artwork?" (Demonstrate consultative selling and problem-solving skills).

• "What steps would you take to ensure the quality and accuracy of a custom framing order from start to finish?" (Highlight attention to detail and process adherence).

• "How do you stay motivated and positive during a busy or challenging shift?" (Assess attitude and resilience in a customer-facing role). Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?" (Research the company's mission, values, and offerings).

• "Why are you interested in working at Michaels, specifically in a framing role?" (Connect your skills and interests to the company and the position).

• "How do you contribute to a positive team environment?" (Provide examples of collaboration and support). Portfolio Presentation Strategy:

• Verbalize Experience: Since a formal portfolio isn't expected, be prepared to verbally walk through relevant experiences.

• Scenario-Based Examples: Use the STAR method (Situation, Task, Action, Result) to describe how you've handled customer interactions, problem-solving, or operational tasks in past roles.

• Showcase Enthusiasm: Express genuine interest in custom framing and the creative aspects of the role.

• Highlight Relevant Skills: Emphasize your basic computer skills, measuring ability, and willingness to learn to operate equipment.

📝 Enhancement Note: Interview preparation for this role focuses on assessing practical skills, customer service aptitude, and cultural fit. Candidates should be ready to discuss their experiences using concrete examples and demonstrate a clear understanding of the role's responsibilities.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Customization: Tailor your resume to highlight customer service experience, any sales achievements, and specific mention of basic computer and measuring skills. If you have experience with tools or production, emphasize that.

• Prepare for Behavioral Questions: Review common interview questions related to customer service, problem-solving, teamwork, and handling difficult situations. Practice using the STAR method for your answers.

• Research Michaels: Familiarize yourself with Michaels' mission, values, product offerings (especially custom framing), and current company initiatives. Understand their commitment to creativity and customer experience.

• Understand the Role: Clearly articulate your understanding of the PT Framer responsibilities, including both customer-facing duties and production tasks, and express your enthusiasm for learning the craft of custom framing.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.