PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Palm Springs, California, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-08-03T00:00:00

Experience Level: Entry Level / 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Responsible for delivering exceptional customer experiences through expert custom framing consultations and production.

• Drive sales by engaging customers, understanding their creative needs, and proposing tailored framing solutions.

• Maintain operational excellence within the framing department and the broader retail store environment.

• Uphold company standards for merchandising, inventory management, and operational efficiency.

• Execute point-of-sale transactions accurately and efficiently, including cash handling.

📝 Enhancement Note: This role, while titled "PT Framer," encompasses significant customer-facing sales and operational responsibilities beyond simple framing. The "Elevated ABC Deliver" methodology suggests a structured approach to sales and customer relationship management within the framing context. The emphasis on building relationships and delivering sales/production results indicates a performance-driven environment.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Proactively greet and acknowledge customers, initiating conversations to understand their framing needs and artistic projects.
  • Utilize the "Elevated ABC Deliver" methodology to build rapport, consult on framing options, and close sales for custom framing solutions.
  • Act as a design consultant, guiding customers through material selection, matting, and framing styles to create memorable solutions.
  • Achieve and exceed personal sales and production targets for the custom framing department.

• Production & Quality Assurance:

  • Accurately measure artwork and select appropriate materials for custom framing orders.
  • Operate framing equipment, including mat cutters and potentially heat presses, with precision and adherence to safety protocols.
  • Produce high-quality custom framing orders that meet or exceed customer expectations and company standards, ensuring timely completion.
  • Maintain the readiness and aesthetic appeal of the ready-made frame department and other assigned retail areas.

• Store Operations & Merchandising:

  • Ensure assigned areas, including the ready-made frame section, SISO (Shop In Shop Out), and Directed Replenishment, are well-merchandised, organized, and fully stocked.
  • Participate actively in truck un-load and stocking processes, adhering to established truck standards and timelines.
  • Maintain a safe, clean, and clutter-free store environment for both customers and team members.
  • Support company-wide shrink and safety programs through vigilant attention and adherence to procedures.

• Point of Sale & Omni-channel Support:

  • Operate the cash register and execute all cash handling procedures with accuracy and integrity, adhering to established standards.
  • Assist customers with Omni-channel processes, such as online order fulfillment and in-store pickup.

• Teamwork & Culture:

  • Interact with colleagues and customers in an accepting and respectful manner, promoting a positive and collaborative work environment.

  • Remain positive and respectful, even in challenging situations, contributing to the organization's commitment to its vision and values.

  • Serve as a role model by projecting a positive image and demonstrating professionalism.

📝 Enhancement Note: The responsibilities highlight a blend of specialized framing skills, direct sales, and general retail operations. The reference to "Elevated ABC Deliver" is a key operational methodology that candidates should research. The emphasis on SOPs and company programs indicates a structured operational framework.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent required. Experience:

• 0-2 years of experience in a customer-facing retail or service role.

• Demonstrated ability to build customer relationships and drive sales.

• Experience in a custom framing environment is a strong plus. Required Skills:

• Customer Service Excellence: Proven ability to engage customers, understand needs, and provide solutions.

• Basic Computer Skills: Proficiency in using point-of-sale (POS) systems and basic computer applications.

• Measuring Skills: Accurate and precise measurement capabilities for artwork and framing components.

• Sales Acumen: Ability to effectively sell products and services, meeting sales targets.

• Operational Adherence: Willingness and ability to follow Standard Operating Procedures (SOPs) and company programs.

• Team Collaboration: Ability to work effectively as part of a team and interact positively with colleagues.

• Cash Handling: Proficiency in operating a cash register and managing financial transactions accurately.

Preferred Skills:

• Framing Equipment Operation: Experience operating framing equipment, including mat cutters and potentially other specialized tools.

• Glass Cutter Operation: Skill in using a glass cutter safely and effectively.

• Retail Merchandising: Experience in maintaining store displays, organizing products, and executing replenishment strategies.

• Art & Design Appreciation: A foundational understanding or passion for art and design principles that can aid in customer consultations.

📝 Enhancement Note: The required skills are foundational for a retail environment, with specific emphasis on customer interaction and basic technical abilities for framing. The preferred skills directly relate to the core framing function and sales experience, suggesting that candidates with these attributes will be more competitive.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Consultation Case Studies: Examples demonstrating how you've engaged customers, identified their needs, and recommended framing solutions that led to a sale. Highlight the consultative process.

• Sales Performance Metrics: If available, quantifiable achievements in sales, particularly in a custom or consultative sales environment. Focus on revenue generation and target attainment.

• Quality Workmanship Examples: Visual documentation (photos) of custom framing projects completed, showcasing attention to detail, precision, and aesthetic quality.

• Process Adherence Examples: Brief descriptions of how you've followed operational guidelines or SOPs in previous roles to ensure consistency and efficiency.

Process Documentation:

• Customer Journey Mapping (Framing Specific): Illustrate the typical customer journey from initial inquiry to final product delivery in a custom framing context.

• Workflow Optimization Examples: If applicable, describe instances