PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Rehoboth Beach, Delaware, United States

Job Type: PART_TIME

Category: Retail Operations

Date Posted: 2026-06-10

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer service within a retail environment, specifically within the custom framing department.

• Key responsibilities include building customer relationships, providing expert framing solutions, and driving sales through personalized design consultations.

• The position requires meticulous attention to detail in completing framing orders to high-quality standards and adhering to production timelines.

• Essential duties also involve maintaining store appearance, managing inventory, and supporting overall retail operations to ensure a positive customer shopping experience.

📝 Enhancement Note: While the job title and description are for a "PT Framer," the core responsibilities and required skills lean heavily into a hybrid role combining customer service, sales, and specialized production within a retail setting. This is not a typical "operations" role in the sense of complex system management or process optimization typically seen in Revenue or Sales Operations, but rather focused on in-store operational execution and customer-facing sales.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Proactively engage customers to build strong relationships and understand their framing needs, utilizing the "Elevated ABC Deliver" methodology.
  • Conduct personalized design consultations to offer custom framing solutions that meet customer expectations and drive sales.
  • Achieve both sales and production targets through effective customer interaction and service.

• Framing Production & Quality:

  • Accurately complete custom framing orders, ensuring high standards of quality and adherence to specified timelines.
  • Operate framing equipment and utilize tools such as glass cutters and heat presses safely and effectively.
  • Maintain the readiness and presentation of the ready-made frame department and other assigned areas, including SISO (Single Item, Single Order) and Directed Replenishment.

• Store Operations & Merchandising:

  • Ensure a safe, clean, and clutter-free store environment for customers and team members.
  • Maintain the visual presentation of assigned departments, including ready-made frames, to enhance customer shopping experience.
  • Participate actively in truck un-loading and stocking processes to ensure compliance with company standards and efficient inventory replenishment.

• Customer Service & Support:

  • Provide friendly and efficient customer service, assisting shoppers in locating products and offering solutions.
  • Operate the cash register and handle cash transactions accurately and according to company standards.
  • Support Omni-channel processes, assisting with online order fulfillment or customer pick-ups as needed.

• Teamwork & Compliance:

  • Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance and operational integrity.

  • Support company-wide shrink and safety programs, contributing to a secure and loss-prevented environment.

  • Interact positively and respectfully with colleagues, promoting a collaborative and inclusive work environment.

📝 Enhancement Note: The responsibilities highlight a blend of direct customer interaction, skilled production, and general retail operations. The emphasis on "Elevated ABC Deliver" suggests a structured approach to sales and customer relationship management within the framing context.

🎓 Skills & Qualifications

Education:

• Formal education requirements are not explicitly stated, suggesting an emphasis on practical skills and on-the-job training. Experience:

• 0-2 years of experience in a role that requires basic computer skills and measuring abilities.

• Experience with operating framing equipment and glass cutters is a minimum requirement. Required Skills:

• Custom Framing Expertise: Ability to operate framing equipment, utilize a glass cutter, and understand basic framing principles.

• Customer Service Excellence: Proven ability to engage customers, build rapport, and provide solutions that meet their needs.

• Sales Acumen: Capacity to sell products and services, with a focus on converting customer needs into custom framing solutions.

• Measurement & Calculation: Basic measuring skills are essential for accurate order fulfillment.

• Computer Proficiency: Basic computer skills for system navigation, order entry, or communication.

• Cash Handling: Experience operating a cash register and managing financial transactions accurately.

• Merchandising Standards: Understanding of how to maintain attractive and well-organized retail displays.

Preferred Skills:

• Retail Experience: Prior experience working in a retail environment, preferably in a sales or customer-facing role.

• Sales Experience: Demonstrated success in selling products or services, with a preference for consultative sales approaches.

📝 Enhancement Note: The qualifications emphasize practical, hands-on skills and customer interaction abilities over formal education or extensive prior experience, aligning with an entry-level, part-time retail position. The mention of "basic computer skills" and "basic measuring skills" alongside specialized framing equipment operation indicates a need for both foundational capabilities and specific technical aptitude.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly requested, candidates are expected to demonstrate practical skills during the hiring process.

• The ability to articulate successful customer interactions and sales through verbal examples will be crucial.

• A demonstrated understanding of quality control in production tasks is implicitly required.

• Evidence of problem-solving in customer-facing scenarios will be beneficial. Process Documentation:

• Candidates should be prepared to discuss their understanding of and adherence to Standard Operating Procedures (SOPs).

• Familiarity with or ability to quickly learn inventory management and replenishment processes.

• Understanding of workflow for custom framing orders from consultation to completion.

📝 Enhancement Note: For an entry-level retail position like this, a formal portfolio is unlikely. However, candidates should be prepared to discuss their skills and experiences in a way that demonstrates their understanding of retail processes, customer interactions, and production quality. The emphasis is on practical demonstration and verbal communication of skills rather than a curated presentation of past work.

💵 Compensation & Benefits

Salary Range:

• As this is a part-time, entry-level retail position, the salary is expected to be at or slightly above the local minimum wage for Rehoboth Beach, Delaware. Based on industry standards for similar roles in this region, a typical hourly wage could range from $12.00 to $16.00 per hour, depending on experience and specific qualifications. Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are available.

• Paid Time Off (PTO): Accrued paid time off for eligible team members.

• Tuition Assistance: Support for continuing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Additional benefits as outlined by The Michaels Companies Inc.

Working Hours:

• This position is part-time, with working hours that will include nights, weekends, and early mornings. The total weekly hours are not specified but would typically be less than 30 for a part-time role, though the description mentions "40" in some internal data fields which may indicate a maximum or a full-time equivalent reference.

• Flexibility in schedule is required to meet business needs.

📝 Enhancement Note: Salary is estimated based on the location (Rehoboth Beach, DE), job type (PART_TIME), and experience level (Entry Level). Benefits are detailed as provided in the input data, highlighting the comprehensive offerings for both full-time and part-time employees. The mention of "40" working hours might be a system default or an indicator of potential for more hours than a typical part-time role, but the primary designation is PART_TIME.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail / Specialty Retail

Company Size: Large Enterprise (over 10,000 employees globally, based on Michaels' known scale). This size indicates established processes, a wide network of stores, and a structured corporate environment. For operations professionals, this means potential for standardized procedures and opportunities within a large, established system.

Founded: 1973. A long history suggests stability, established brand recognition, and a deep understanding of the arts and crafts market.

Team Structure:

• Store Level: The PT Framer will be part of a store team, likely reporting to a Framing Department Manager or Store Manager.

• Department Specialization: The framing department operates as a specialized unit within the larger retail store, requiring coordination with other store functions.

• Cross-Functional Collaboration: Collaboration will be necessary with sales associates, stock associates, and potentially other department leads to ensure smooth store operations and customer service.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing tailored solutions, as seen in the "Elevated ABC Deliver" methodology.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistency in sales, production, and store management.

• Data-Informed Decisions: While not explicitly detailed for this role, larger retail organizations typically use sales data, inventory metrics, and customer feedback to inform operational strategies.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is described as purpose-driven ("fuel the joy of creativity and celebration") and inclusive. The size and history of Michaels indicate a stable, well-resourced organization where operational roles, even at the store level, are integrated into a larger strategic framework.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist

This role is entry-level, focusing on direct customer interaction, sales, and production within a specific department. It's an excellent starting point for individuals interested in retail careers, offering foundational experience in customer service, sales, and operational execution.

Reporting Structure:

The PT Framer will report to store management, likely a Framing Department Manager or the Store Manager. This direct reporting line ensures clear communication of expectations and performance feedback within the store hierarchy.

Operations Impact:

While not a strategic operations role, the PT Framer directly impacts store-level operations by:

• Driving Revenue: Through effective custom framing sales and customer engagement.

• Ensuring Customer Satisfaction: By providing quality products and positive service experiences.

• Maintaining Operational Efficiency: Through accurate order fulfillment, inventory management, and adherence to store standards.

• Contributing to Brand Image: By embodying the company's values and commitment to creativity and customer care.

Growth Opportunities:

• Framing Specialist: Potential to advance to a lead framer or department supervisor role within the framing department.

• Retail Management Track: Opportunities to move into Assistant Store Manager or Store Manager positions through demonstrated leadership and operational proficiency.

• Cross-Departmental Skills: Gaining experience in other store areas can lead to roles such as visual merchandiser or operations specialist.

• Specialized Training: Michaels offers tuition assistance and ongoing training, supporting personal and professional development within the company.

📝 Enhancement Note: The growth potential is clearly defined within the retail structure, moving from a specialized, part-time role to potentially supervisory or management positions, or even broader operational roles within Michaels' extensive retail network.

🌐 Work Environment

Office Type: Retail Store Environment

This is a customer-facing role within a public retail store setting. The work environment is dynamic and requires constant interaction with customers and team members.

Office Location(s):

• Rehoboth Beach Mall, Rehoboth Beach, DE. This location suggests a typical mall-based retail setting, potentially with moderate to high foot traffic. Workspace Context:

• Customer Areas: Climate-controlled public retail spaces, including the sales floor and the framing consultation area.

• Stock Rooms: May not be climate-controlled, requiring adaptability to varying temperatures.

• Frame Shop: Contains specialized equipment like a glass cutter and heat press, requiring a dedicated and safe workspace.

• Collaboration: Frequent interaction with other store team members is expected.

Work Schedule:

• The schedule includes nights, weekends, and early mornings, reflecting the operational hours of a retail store. Flexibility is essential to accommodate customer traffic and business needs.

📝 Enhancement Note: The work environment is typical for a retail associate, emphasizing customer interaction, a dynamic pace, and the need for physical presence in the store. The framing shop itself is a specialized workspace within this larger environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve an online application review or a brief phone screening.

• In-Person Interview: Typically includes a one-on-one interview with the store manager or framing department lead.

• Skills Assessment: Candidates may be asked to demonstrate basic measuring skills or discuss their approach to customer service and problem-solving.

• Practical Demonstration: For framing roles, there might be a practical component to assess ability to use equipment or understand framing concepts.

• Cultural Fit: Assessment of how well the candidate aligns with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. Instead, focus on preparing to verbally articulate:
  • Customer Service Scenarios: Prepare examples of how you've handled customer needs, resolved issues, or provided exceptional service.
  • Sales Achievements: Be ready to discuss instances where you successfully sold a product or service, highlighting your approach.
  • Problem-Solving: Think of challenges you've faced in previous roles (retail or otherwise) and how you overcame them.
  • Understanding of Framing: If you have prior framing experience, be prepared to discuss it; if not, show enthusiasm for learning.

Challenge Preparation:

• Customer Interaction Scenarios: Be ready to role-play a customer interaction where you need to identify needs and propose a solution (e.g., custom framing).

• Product Knowledge: While you'll be trained, showing initiative in understanding Michaels' product offerings, especially in framing, will be beneficial.

• Store Operations Awareness: Demonstrate an understanding of basic retail operations like merchandising, inventory, and cash handling.

📝 Enhancement Note: The application process for this role is geared towards assessing practical skills, customer interaction abilities, and cultural fit rather than a formal review of past projects. Candidates should prepare to discuss their experiences and demonstrate their aptitude verbally.

🛠 Tools & Technology Stack

Primary Tools:

• Framing Equipment: Standard custom framing tools including mat cutters, saws, jointers, and potentially specialized machinery.

• Glass Cutter: Essential for precise glass sizing for frames.

• Heat Press: Used in some framing processes, particularly for mounting or finishing.

• Cash Register/POS System: For processing transactions, managing sales, and potentially basic inventory lookups.

Analytics & Reporting:

• Basic Computer Skills: Likely involves using internal systems for order tracking, inventory management, and potentially performance dashboards, though detailed analytics are managed at a higher level.

CRM & Automation:

• Customer Relationship Management (CRM): While not a dedicated CRM role, the "Elevated ABC Deliver" methodology implies a customer-focused approach that may involve logging customer preferences or interactions within the POS system.

• Omni-channel Support: Familiarity with systems that support online orders, in-store pick-ups, and ship-from-store capabilities.

📝 Enhancement Note: The technology stack is primarily focused on the tools of the trade for custom framing and standard retail operations. Advanced analytics or complex system integration tools are not expected for this on-site, customer-facing role.

👥 Team Culture & Values

Operations Values:

• Creativity & Celebration: Michaels encourages a culture that supports customers in their creative endeavors and celebrations.

• Customer Focus: Prioritizing customer needs and delivering exceptional service is paramount.

• Teamwork & Respect: Fostering a positive and respectful environment where team members support each other.

• Efficiency & Quality: Striving for high-quality production and efficient store operations.

• Integrity: Adhering to company policies, SOPs, and ethical business practices.

Collaboration Style:

• Cross-Functional: Team members are expected to collaborate across departments to ensure a seamless customer experience and efficient store operations.

• Service-Oriented: A shared goal of serving customers and supporting colleagues.

• Feedback-Driven: Openness to feedback for continuous improvement in service and production.

📝 Enhancement Note: The team culture at Michaels emphasizes a positive, creative, and customer-centric environment. The operational values are directly tied to delivering excellent customer experiences and maintaining high standards in both service and product quality.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling customer service, sales consultations, production tasks, and general store duties simultaneously.

• Managing Customer Expectations: Meeting diverse customer needs and creative visions for custom framing.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with specialized equipment.

• Pace of Retail: Adapting to busy periods, seasonal demands, and the dynamic nature of a retail environment.

Learning & Development Opportunities:

• Framing Skills Mastery: Becoming an expert in custom framing techniques, materials, and design.

• Sales & Customer Service Enhancement: Developing strong consultative sales skills and building lasting customer relationships.

• Retail Operations Knowledge: Gaining a comprehensive understanding of store management, inventory control, and merchandising.

• Tuition Assistance: Access to educational support for further personal and professional growth.

📝 Enhancement Note: The challenges are inherent to a busy retail environment and a specialized production role. Growth opportunities are substantial, particularly for those who excel in customer service, sales, and operational execution within the arts and crafts sector.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer." or "How would you handle a customer who is unhappy with a framing quote?"

• Sales Approach: "How would you approach a customer to offer custom framing services?" or "What steps would you take to understand a customer's vision for their artwork?"

• Problem-Solving: "Imagine a customer needs a frame for a unique-sized artwork. How would you proceed?" or "What would you do if you noticed a safety hazard in the frame shop?"

Company & Culture Questions:

• "What interests you about working at Michaels, specifically in the framing department?"

• "How do you contribute to a positive team environment?"

• "What does 'fueling the joy of creativity' mean to you?" Portfolio Presentation Strategy:

• Since a formal portfolio is not required, prepare to present your skills and experiences verbally.

• Use the STAR method (Situation, Task, Action, Result) to structure your answers to behavioral questions.

• Be ready to discuss specific examples of your customer service, sales, or problem-solving abilities.

• Express enthusiasm for learning and developing skills in custom framing.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a proactive sales attitude, problem-solving capabilities, and a genuine interest in Michaels and the creative arts. The emphasis is on verbal communication and situational responses.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight relevant experience in customer service, sales, and any specific craft or production skills. Use keywords such as "custom framing," "customer engagement," "sales associate," "retail operations," and "merchandising."

• Prepare for Interview Questions: Review common retail interview questions, focusing on behavioral examples that showcase your customer service, sales, and problem-solving abilities. Be ready to discuss your understanding of custom framing and your enthusiasm for the role.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, particularly in the framing department, to demonstrate your interest and cultural fit.

• Practice Articulation: Rehearse discussing your skills and experiences clearly and concisely, as you may be asked to articulate your abilities verbally during the interview.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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