PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Beaverton, Oregon, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: May 24, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• This role is focused on delivering exceptional customer experiences within a retail environment, specifically within the custom framing department.

• It involves direct customer interaction, consultative sales, and the precise execution of custom framing orders.

• The position requires adherence to operational procedures for sales, production, and store maintenance.

• Key aspects include building customer relationships, driving sales through personalized design solutions, and maintaining store standards.

📝 Enhancement Note: While the title is "PT Framer," the responsibilities clearly indicate a blend of custom framing expertise, retail sales, and general store operations. The role is customer-facing and requires a proactive approach to sales and service. The "PT" signifies Part-Time employment.

📈 Primary Responsibilities

• Customer Engagement & Design Consultation:

  • Build strong customer relationships by actively engaging them and understanding their framing needs and artistic vision.
  • Utilize the "Elevated ABC Deliver" methodology to provide personalized design solutions and drive custom framing sales.
  • Act as a trusted advisor, guiding customers through material selection, design options, and framing techniques to create memorable solutions.

• Sales & Production Execution:

  • Achieve and exceed personal sales and production targets for custom framing orders.
  • Accurately complete framing orders with a high degree of quality and within established timelines, adhering to Standard Operating Procedures (SOPs).
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, SISO (Specialty Item, Special Order), and Directed Replenishment areas to ensure optimal product presentation and availability.
  • Ensure a safe, clean, and clutter-free environment for customers and team members.
  • Assist with truck un-loading and stocking processes, ensuring adherence to truck standards and efficient inventory management.

• Customer Service & Transaction Management:

  • Deliver friendly and efficient customer service, assisting customers in locating products and providing solutions.

  • Operate the cash register and execute cash handling procedures accurately and according to company standards.

  • Support Omni-channel processes, which may include assisting with online order fulfillment or in-store pickups.

  • Participate in shrink and safety programs to minimize loss and ensure a secure work environment.

📝 Enhancement Note: The responsibilities highlight a dual focus on specialized framing skills and broader retail operational duties. The emphasis on "Elevated ABC Deliver" suggests a structured sales process that candidates should be prepared to discuss.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a strong aptitude for learning and following instructions is essential.

• Candidates with a background in art, design, or craft-related fields may find the design aspects of this role particularly engaging. Experience:

• Experience in a customer-facing role is highly valued, with a focus on consultative sales and relationship building.

• Prior experience in custom framing, art installation, or a related craft is beneficial but not strictly required.

• Experience in retail operations and merchandising is advantageous for maintaining store presentation and inventory flow. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, order entry software, and basic computer applications.

• Basic Measuring Skills: Precision in taking measurements for custom framing projects is critical.

• Framing Equipment Operation: Proficiency or demonstrated ability to learn to operate framing equipment and a glass cutter.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide effective solutions.

• Cash Handling Accuracy: Experience managing transactions, operating a cash register, and adhering to cash handling protocols.

• Retail Operations Acumen: Understanding of general retail tasks, including stocking, merchandising, and maintaining store appearance.

• Problem-Solving Aptitude: Ability to address customer issues and operational challenges effectively.

Preferred Skills:

• Retail Sales Experience: Proven track record in sales, particularly in a consultative or solution-selling environment.

• Custom Framing Expertise: Hands-on experience with various framing techniques, materials, and design principles.

• Visual Merchandising: Ability to create appealing displays and maintain product presentation standards.

• Inventory Management: Familiarity with inventory control processes like SISO and Directed Replenishment.

• Art & Design Knowledge: A general appreciation for art and design principles that can inform customer consultations.

📝 Enhancement Note: The requirements emphasize a blend of practical skills (measuring, equipment operation) and interpersonal abilities (customer service, sales). The "0-2" experience level suggests that the company is willing to train candidates with foundational skills and a strong work ethic.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Custom Framing Examples: Visual documentation of past custom framing projects, showcasing a range of styles, materials, and complexities. This can include photos of finished pieces, design sketches, or client testimonials.

• Sales Process Documentation: If applicable, examples of how you've approached consultative sales, identified customer needs, and presented solutions. This could be described in a case study format.

• Process Improvement Ideas: While not a formal requirement for this entry-level role, demonstrating an understanding of how processes can be optimized for efficiency or customer satisfaction (e.g., faster order turnaround, clearer design consultation) would be a plus.

• Visual Presentation Skills: A well-organized and visually appealing portfolio demonstrates attention to detail, which is crucial for framing.

Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) for sales, production, and store operations.

• The ability to document or describe a process they've followed or improved is valuable, even if informal. This could include:

  • Workflow Design: How a framing order moves from consultation to completion.
  • Implementation: Steps taken to ensure quality and timeliness.
  • Measurement: How success or quality is assessed in their framing work.

📝 Enhancement Note: For an entry-level role like this, a formal portfolio is less critical than a demonstrated understanding of process and a willingness to learn. The focus should be on showcasing practical skills and a customer-centric approach. A portfolio could be a simple collection of work samples or a brief presentation highlighting key projects.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail associates in Beaverton, Oregon, with specialized framing duties and 0-2 years of experience, the estimated hourly wage typically falls between $15.00 - $18.00 per hour.

• This estimate considers the cost of living in the Portland metropolitan area and the specific skills required for custom framing. Benefits:

• Health Insurance: Medical, Dental, and Vision insurance coverage.

• Paid Time Off (PTO): Accrued paid leave for vacation, personal time, or sick days.

• Tuition Assistance: Support for ongoing education and skill development.

• Employee Discounts: Generous discounts on Michaels products and services, a significant perk for craft and art enthusiasts.

• Other Benefits: May include 401(k) plans (depending on eligibility and company policy), employee assistance programs, and potential for advancement.

Working Hours:

• This is a PART_TIME position, implying a flexible schedule that will vary based on business needs.

• Expected hours could range from 15-30 hours per week.

• Work hours include nights, weekends, and early mornings, aligning with typical retail service hours.

📝 Enhancement Note: The salary estimate is based on general retail part-time roles in the specified region, adjusted for the specialized framing component. Actual compensation will depend on the candidate's experience and the company's internal pay scales. The benefits listed are explicitly mentioned in the job description.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Framing)

Company Size: Large (Over 1,300 stores across North America)

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• This role is part of the store-level team, reporting to store leadership (e.g., Store Manager, Assistant Manager, or Framing Department Manager).

• Collaboration is key, involving interactions with fellow sales associates, stock team members, and potentially other department specialists.

• The emphasis is on a team-oriented environment where members support each other to achieve store goals. Methodology:

• Customer-Centric Approach: The company prioritizes customer experience, focusing on building relationships and providing solutions.

• Process Adherence: Emphasis on following Standard Operating Procedures (SOPs) for consistency, quality, and compliance.

• Sales-Driven Environment: A focus on achieving sales targets, particularly within specialized departments like custom framing.

• Teamwork & Support: Fostering a collaborative atmosphere where team members assist each other.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels positions itself as a leader in arts and crafts, emphasizing creativity and community. The store-level culture is likely dynamic, fast-paced, and focused on customer engagement and sales performance.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist

• This role is an entry point into retail operations, offering foundational experience in customer service, sales, and specialized product knowledge (framing). It's suitable for individuals beginning their careers or seeking part-time work. Reporting Structure:

• Typically reports to a Department Manager or Store Manager.

• Works collaboratively with other sales floor associates and stock team members. Operations Impact:

• Directly impacts store revenue through custom framing sales and general retail transactions.

• Contributes to customer satisfaction and loyalty through excellent service and quality framing solutions.

• Influences store presentation and operational efficiency through merchandising and adherence to procedures. Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing design, production, and sales techniques.

• Retail Advancement: Potential to move into roles such as Key Holder, Assistant Manager, Store Manager, or specialize further in visual merchandising or inventory management.

• Cross-Training: Possibility to gain experience in other store departments.

• Leadership Potential: For high performers, opportunities to take on more responsibility within the store.

📝 Enhancement Note: While this is an entry-level position, Michaels often provides pathways for internal growth and development for dedicated employees. The focus is on building core retail competencies and specialized craft skills.

🌐 Work Environment

Office Type: Public Retail Store Setting

Office Location(s): Beaverton, Oregon - 18069 NW Evergreen Pkwy

Workspace Context:

• Customer-Facing Environment: Primarily working on the sales floor and within the custom framing shop.

• Dynamic Pace: The environment can be busy, especially during peak seasons and weekends, requiring adaptability.

• Tools & Technology: Access to POS systems, framing equipment (glass cutter, heat press), and potentially inventory management tools.

• Collaboration: Frequent interaction with customers and team members. The framing shop provides a more specialized workspace within the larger store.

Work Schedule:

• Flexible, part-time schedule.

• Must be available to work nights, weekends, and early mornings as required by retail operations.

• The schedule will likely be set weekly based on store needs and associate availability.

📝 Enhancement Note: The work environment is typical for a retail setting, with the added element of a specialized craft area (the frame shop). Candidates should be comfortable with standing for extended periods, lifting, and working in a customer-interactive space.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Screening of resumes and applications for basic qualifications and relevant experience.

• Phone Screen/Initial Interview: A brief conversation with HR or a hiring manager to assess general fit, availability, and interest in the role.

• In-Person Interview: This will likely involve:

  • Situational Questions: Assessing how you would handle customer interactions, sales scenarios, and operational challenges.
  • Skills Assessment: Discussing your measuring, computer, and any framing-related skills. You may be asked to demonstrate basic measuring.
  • Portfolio Discussion (if applicable): If you have relevant framing or design work, be prepared to discuss it. For this role, a formal portfolio might not be strictly required, but examples of your work or design thinking are beneficial.
  • Store Tour & Team Introduction: A chance to see the store environment and meet potential colleagues.

• Final Decision: Based on overall assessment of skills, experience, cultural fit, and availability.

Portfolio Review Tips:

• Focus on Practical Skills: If you have framing experience, showcase photos of completed projects, highlighting your attention to detail and quality of work.

• Demonstrate Design Sensibility: Even without formal framing experience, showcase any art, craft, or design projects that demonstrate creativity, precision, and an eye for aesthetics.

• Highlight Customer Service Experience: Be ready to discuss specific examples of how you've provided excellent customer service, resolved issues, or gone above and beyond.

• Quantify Achievements: If discussing past sales roles, be prepared to mention any sales targets met or exceeded.

• Keep it Concise: For an entry-level role, a few strong examples are better than many weak ones.

Challenge Preparation:

• Be ready to discuss how you would approach a customer wanting to frame a valuable piece of art.

• Prepare to explain how you would handle a situation where a customer is unhappy with a framing order.

• Think about how you would prioritize tasks if you had multiple customers waiting and framing orders to complete simultaneously.

📝 Enhancement Note: The interview process will likely focus on assessing customer service skills, a willingness to learn specialized framing techniques, and an understanding of retail operations. Practical skills and a positive attitude will be key.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: For processing transactions, managing sales, and potentially order entry.

• Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic.
  • Heat Press: Used in certain framing processes.
  • Mat Cutter: For cutting custom mats.
  • Frame Moulding & Assembly Tools: For cutting, joining, and finishing frames.

• Measuring Tools: Tape measures, rulers, calipers for accurate project dimensions.

Analytics & Reporting:

• Inventory Management Systems: For tracking stock levels, managing SISO, and Directed Replenishment.

• Sales Reporting Tools: Likely integrated into the POS system, providing data on individual and store sales performance.

CRM & Automation:

• Customer Relationship Management (CRM): While not explicitly stated, the "Elevated ABC Deliver" methodology suggests a system for tracking customer interactions and preferences to foster repeat business.

• Order Management Systems: For tracking custom framing orders from placement to completion.

📝 Enhancement Note: Proficiency with basic computer systems and an aptitude for learning to use specialized framing tools are essential. Familiarity with retail POS systems is a strong plus.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction in all interactions and decisions.

• Creativity & Passion: Encouraging a love for arts, crafts, and creative expression.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing solutions.

• Teamwork: Working collaboratively with colleagues to achieve common goals and support store operations.

• Integrity & Respect: Upholding ethical standards and treating all individuals with respect.

• Efficiency & Productivity: Striving for efficient workflows and timely completion of tasks.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with other sales associates, stock team, and management to ensure smooth store operations.

• Service-Oriented: A shared goal of providing excellent customer service across all touchpoints.

• Knowledge Sharing: Willingness to share best practices, tips, and support among team members, especially within the framing department.

• Problem-Solving Together: Addressing operational challenges or customer issues collaboratively.

📝 Enhancement Note: Michaels promotes a culture that celebrates creativity and community. Team members are expected to be supportive, customer-focused, and dedicated to maintaining high standards in both product quality and service.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling customer service, sales consultations, production tasks, and general store duties effectively.

• Managing Customer Expectations: Effectively communicating timelines, costs, and design limitations to customers for custom framing.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with tools that require dexterity.

• Pace of Retail: Adapting to busy periods, seasonal fluctuations, and the fast-paced nature of a retail environment.

• Learning Curve for Framing: Mastering the technical skills and design principles of custom framing can take time and practice.

Learning & Development Opportunities:

• Framing Certification/Training: Potential for formal training on advanced framing techniques and design.

• Sales Training: Development in consultative selling and customer relationship management through company programs like "Elevated ABC Deliver."

• Retail Management Track: Opportunities to advance into leadership roles within the store.

• Product Knowledge Expansion: Deepening understanding of various art, craft, and framing materials.

• Cross-Training: Gaining experience in diverse retail functions.

📝 Enhancement Note: The role offers a clear path for developing specialized craft skills and gaining comprehensive retail experience, with opportunities for advancement within the Michaels organization.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you dealt with a difficult customer. How did you resolve the situation?" "How would you approach a customer who seems hesitant about purchasing a custom framing solution?"

• Sales Approach: "How do you build rapport with customers?" "What steps would you take to understand a customer's framing needs?" "How would you upsell or cross-sell framing services or related products?"

• Problem-Solving: "Imagine you're running behind on framing orders. How would you prioritize your tasks?" "What would you do if a customer received a framing order that wasn't quite right?"

• Skills & Aptitude: "What experience do you have with measuring or using tools?" "How comfortable are you with learning new technical equipment like a glass cutter or heat press?"

Company & Culture Questions:

• "What do you know about Michaels and our custom framing services?"

• "Why are you interested in working for Michaels?"

• "How do you align with our company values of creativity and customer focus?"

• "What are your thoughts on teamwork and collaboration in a retail setting?" Portfolio Presentation Strategy:

• Be Prepared to Discuss Your Work: If you have visual examples, be ready to explain your role, the process, and the outcome.

• Highlight Relevant Skills: Emphasize any experience with design, meticulous work, customer interaction, or tool usage.

• Show Enthusiasm for Craft: Convey your interest in art, crafts, and the creative process.

• Demonstrate Problem-Solving: Explain how you overcame challenges in past projects or customer interactions.

📝 Enhancement Note: Focus on demonstrating strong customer service instincts, a proactive sales attitude, a willingness to learn technical skills, and an appreciation for creativity.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday link.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, or hands-on experience. Emphasize skills like measuring, attention to detail, and computer proficiency. Use keywords from the job description such as "customer service," "sales," "framing," "merchandising," and "cash handling."

• Portfolio Preparation (Optional but Recommended): If you have any examples of framing work, design projects, or even detailed craft projects that showcase precision and creativity, have photos or descriptions ready to discuss.

• Interview Practice: Prepare answers to common retail interview questions, focusing on customer interaction, problem-solving, and your ability to learn new skills. Practice explaining how you would approach a customer in the framing department.

• Company Research: Familiarize yourself with Michaels' product offerings, especially their custom framing services, and understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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