P/T framer

📍 Job Overview

Job Title: Part-Time Framer

Company: Michaels Stores

Location: Metairie, Louisiana, United States (8851 Veterans Memorial Blvd)

Job Type: Part Time

Category: Retail Operations / Custom Framing

Date Posted: July 28, 2026

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service and sales within the custom framing department of a retail store.

• Responsibilities include building customer relationships, designing and executing framing solutions, and maintaining store presentation standards.

• The position requires proficiency in basic computer and measuring skills, as well as the ability to operate specialized framing equipment.

• Successful candidates will contribute to overall store operations, including stock management and point-of-sale transactions, while adhering to safety and operational procedures.

📝 Enhancement Note: While the raw job description is for a "P/T framer," this enhanced description categorizes it under "Retail Operations / Custom Framing" to better reflect the blend of customer interaction, sales, and operational duties within a specialized retail environment. The experience level is inferred as entry-level given the mention of "basic skills" and the part-time nature.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by understanding their needs and preferences for custom framing projects.
  • Utilize the "Elevated ABC Deliver" approach to guide customers through design options and effectively sell custom framing solutions.
  • Actively assist customers in locating products and provide tailored solutions to meet their creative and celebratory needs.

• Custom Framing Execution:

  • Accurately complete custom framing orders, ensuring a high degree of quality and adherence to specified timelines.
  • Operate framing equipment, including glass cutters and heat presses, safely and efficiently.
  • Maintain the ready-made frame department and other assigned areas, ensuring optimal product presentation and stock levels.

• Store Operations & Merchandising:

  • Ensure a safe, clean, and clutter-free environment for customers and team members, adhering to Standard Operating Procedures (SOPs).
  • Participate actively in truck unloading and stocking processes, ensuring adherence to established standards and timelines.
  • Maintain merchandise presentation in assigned areas, including SISO (Store-In-Stock-Out) and Directed Replenishment initiatives.
  • Operate the cash register and execute cash handling procedures with accuracy and adherence to company standards.

• Team Collaboration & Compliance:

  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with all applicable laws and requirements.

  • Support company-wide shrink and safety programs through diligent practice and awareness.

  • Interact positively and respectfully with colleagues, maintaining a positive attitude even in challenging situations.

  • Assist with Omni-channel processes, ensuring a seamless customer experience across all service platforms.

📝 Enhancement Note: The responsibilities have been structured to highlight the dual focus on customer-facing sales and operational execution. Specific phrasing like "Elevated ABC Deliver" has been incorporated to reflect the company's stated methodology for customer interaction.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent preferred, though not explicitly stated. Emphasis is placed on practical skills over formal education. Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Demonstrated ability to learn and apply new processes and technical skills. Required Skills:

• Basic Measuring Skills: Ability to take accurate measurements for custom framing projects.

• Basic Computer Skills: Proficiency in operating a point-of-sale system and potentially other basic business software.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide solutions.

• Sales Acumen: Aptitude for selling products and services, guiding customers towards suitable framing options.

• Operational Adherence: Willingness and ability to follow Standard Operating Procedures (SOPs) for production, safety, and store operations.

• Physical Stamina: Ability to stand for extended periods, lift heavy items (up to a certain weight, though not specified), and perform repetitive physical tasks.

Preferred Skills:

• Retail Experience: Prior experience working in a retail setting, understanding store operations and customer flow.

• Custom Framing Knowledge: Familiarity with framing techniques, materials, or design principles is a plus.

• Equipment Operation: Experience operating specialized equipment such as glass cutters or heat presses.

• Cash Handling Proficiency: Demonstrated accuracy and trustworthiness in managing financial transactions.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections from the raw data have been translated into a structured "Required Skills" and "Preferred Skills" format, incorporating keywords like "Customer Service Excellence," "Sales Acumen," and "Operational Adherence" to align with typical retail operations roles.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not typically required for this role, candidates are encouraged to highlight any relevant projects or experiences that demonstrate their ability to:
  • Design and Execution: Showcase examples of creative problem-solving or successful completion of tasks requiring attention to detail and adherence to specifications.
  • Customer Interaction Success: Provide anecdotes or examples of positive customer experiences, particularly those involving problem-solving or exceeding expectations.
  • Process Adherence: Briefly describe instances where following established procedures led to successful outcomes or improved efficiency.
  • Skill Application: Mention any personal projects or volunteer work where basic measuring, design, or crafting skills were utilized.

Process Documentation:

• Candidates should be prepared to discuss their understanding of and approach to following documented processes, such as:
  • Workflow Adherence: How they approach and execute tasks according to established Standard Operating Procedures (SOPs).
  • Quality Control: Their personal methods for ensuring the quality and accuracy of their work, especially in a production context.
  • Systematic Approach: How they manage multiple tasks or orders efficiently within a defined operational framework.

📝 Enhancement Note: Given the entry-level and part-time nature of this role, a formal portfolio is unlikely to be a strict requirement. This section focuses on how candidates can demonstrate relevant skills and process orientation through examples and discussion, rather than requiring a pre-assembled portfolio. The emphasis is on practical application and adherence, which are key in retail operations.

💵 Compensation & Benefits

Salary Range:

• Based on industry standards for part-time retail framer positions in the Metairie, Louisiana area, the estimated hourly wage typically ranges from $12.00 to $16.00 per hour. This range can vary based on experience, specific store needs, and performance. Benefits:

• Core Benefits:

  • 401(k) with Employer Match: Opportunity to save for retirement with employer contributions.
  • Employee Assistance Program (EAP): Access to confidential counseling and support services.
  • Medical, Dental, and Vision Coverage: Comprehensive health benefits for eligible team members.
  • Telemedicine Services: Convenient access to healthcare professionals remotely.
  • Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.
  • Commuter Benefits: Assistance with transportation costs to and from work.

• Additional Perks:

  • Tuition Assistance: Support for continuing education and skill development.
  • Adoption Assistance: Financial support for team members building their families.
  • Employee Discounts: Significant discounts on Michaels products and services.
  • Partner Discount Programs: Access to discounts from various partner companies.

Working Hours:

• This is a part-time position. Actual hours will vary based on business needs and scheduling, but typically involve a portion of a standard 40-hour work week.

• Flexibility is required, including availability to work nights, weekends, and potentially early mornings, as this is a retail environment.

📝 Enhancement Note: A salary range has been estimated based on typical part-time retail roles with similar responsibilities in the specified geographic area. The benefits listed are directly extracted from the provided company information, highlighting their breadth. The working hours are clarified to emphasize the part-time nature and the need for flexibility common in retail.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels operates as the leading specialty retailer of arts, crafts, and custom framing products in North America.

Company Size: Large Retailer (Over 1,300 stores across North America). This implies a structured corporate environment with established processes and a significant customer base.

Founded: 1973. Michaels has a long-standing history in the retail sector, suggesting a stable and experienced organization with well-defined operational strategies.

Team Structure:

• Departmental Focus: The role is primarily within the custom framing department, requiring close collaboration with fellow framers and department leads.

• Store-Wide Collaboration: Team members will also interact with other store associates, including sales floor staff, cashiers, and management, to ensure smooth overall store operations.

• Reporting: Typically reports to a Store Manager or Assistant Store Manager, with direct supervision from a Framing Department Manager or Lead if applicable.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing memorable experiences, particularly through the "Elevated ABC Deliver" method.

• Process Standardization: Adherence to Standard Operating Procedures (SOPs) is critical for consistent quality, safety, and operational efficiency across all stores.

• Data-Informed Operations: While not explicitly detailed for this role, larger retail organizations like Michaels often leverage sales data, inventory management systems, and customer feedback to inform operational decisions and merchandising strategies.

Company Website: www.michaels.com

📝 Enhancement Note: The company context has been inferred from the provided description and general knowledge of Michaels Stores. The emphasis is on how the company's size, industry, and stated methodologies impact the day-to-day operations and team dynamics for a retail associate.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate. This role is foundational, focusing on direct customer interaction, sales, and in-store operational tasks within a specific department.

Reporting Structure: Typically reports to a Store Manager or Assistant Store Manager, with day-to-day oversight potentially from a Framing Department Lead or designated senior associate. The structure is hierarchical within the store environment.

Operations Impact: This role directly impacts store revenue through custom framing sales and contributes to overall customer satisfaction and store presentation. Efficient execution of framing tasks and excellent customer service are key to the store's financial performance and reputation.

Growth Opportunities:

• Skill Development: Opportunity to become a skilled custom framer, mastering design, material knowledge, and production techniques.

• Retail Advancement: Potential to move into roles such as Lead Framer, Sales Associate, Key Holder, Assistant Manager, or Store Manager within Michaels.

• Cross-Functional Experience: Exposure to various aspects of retail operations, including merchandising, inventory management, and customer service across different store departments.

• Continuous Learning: Through company training programs, mentorship from experienced colleagues, and on-the-job learning, associates can expand their retail and operational expertise.

📝 Enhancement Note: This section analyzes the role's position within a typical retail career path, focusing on how an entry-level position like a framer can serve as a stepping stone for further development within Michaels. The "Operations Impact" highlights the tangible contributions of the role to the business.

🌐 Work Environment

Office Type: Public Retail Store Environment. The primary workspace is the retail floor and the dedicated custom framing area within a Michaels store.

Office Location(s): The specific store is located at 8851 Veterans Memorial Blvd, Metairie, Louisiana. This is a customer-facing location.

Workspace Context:

• Customer Interaction Hub: The framing department is a key area for customer engagement, requiring a professional and welcoming atmosphere.

• Tool & Equipment Access: The framing shop is equipped with specialized tools like glass cutters and heat presses, necessitating a focus on safety and proper usage.

• Team Collaboration: While individual tasks are common, there are opportunities for collaboration with fellow associates during busy periods, stocking, and customer assistance.

• Retail Floor Dynamics: The role involves movement throughout the store to assist customers and manage merchandise.

Work Schedule:

• Part-time schedule, with hours varying based on business needs.

• Requires flexibility to work nights, weekends, and potentially early mornings.

• Some stock room environments may not be climate-controlled, and outdoor work might be required for tasks like retrieving carts or unloading trucks.

📝 Enhancement Note: This section details the physical and operational environment of a retail store, emphasizing the unique aspects of a framing department and the dynamic nature of retail work.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and application through the company's online portal.

• Screening Interview: May involve a brief phone or video call with an HR representative or hiring manager to assess basic qualifications and interest.

• In-Person Interview: Typically conducted at the store location. This may include:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork (e.g., "Tell me about a time you dealt with a difficult customer").
  • Situational Questions: Posing hypothetical scenarios related to framing, sales, or store operations (e.g., "How would you help a customer choose a frame for a valuable piece of art?").
  • Skills Assessment: May involve a brief practical demonstration of basic measuring skills or a discussion about operating equipment.
  • Cultural Fit: Evaluating alignment with Michaels' values of creativity, customer focus, and teamwork.

• Final Review: Decision made by store management.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. However, be prepared to discuss:
  • Past Projects: Any personal or previous work experience involving detailed tasks, creative solutions, or customer-facing sales.
  • Skill Demonstration: Be ready to talk about how you've used measuring, design, or crafting skills. Enthusiasm for art and creativity is a plus.
  • Customer Service Examples: Prepare specific examples of providing excellent customer service or resolving customer issues.
  • Process Understanding: Discuss your approach to following instructions and SOPs.

Challenge Preparation:

• Problem-Solving Scenarios: Think about common retail challenges (e.g., inventory issues, customer complaints, busy periods) and how you would address them.

• Sales Approach: Practice articulating the value of custom framing and how you would guide a customer through the design and selection process.

• Company Knowledge: Research Michaels' mission, values, and product offerings to demonstrate genuine interest.

📝 Enhancement Note: The application and interview process has been outlined based on typical retail hiring practices for hourly positions, with specific advice tailored to a framing role. The emphasis is on demonstrating practical skills and customer service aptitude rather than a formal portfolio.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Glass Cutter: For precise cutting of glass or acrylic for frames.
  • Heat Press: Used for various framing applications, potentially including mounting or sealing.
  • Mat Cutters: Equipment for cutting mats to size and shape for artwork framing.
  • Frame Assembly Tools: Saws, jointers, staple guns, and other tools for constructing frames.

• Point-of-Sale (POS) System: For processing customer transactions, managing sales, and potentially tracking inventory.

• Basic Measuring Tools: Tape measures, rulers, and calipers for accurate project dimensions.

Analytics & Reporting:

• Inventory Management Systems: To track stock levels of frames, mats, glass, and other framing supplies.

• Sales Reporting Tools: Integrated within the POS system to monitor framing sales performance.

CRM & Automation:

• Customer Relationship Management (CRM) Aspects: While not a dedicated CRM role, interactions are logged through the POS system, and customer preferences may be noted for repeat business.

• Order Management Systems: To track custom framing orders from placement through completion.

📝 Enhancement Note: This section details the specific tools and technology a framer would use daily in a Michaels store, focusing on both specialized framing equipment and standard retail operational technology.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction in all interactions and service delivery.

• Creativity & Passion: Embracing the joy of creativity and celebrating through art and craft.

• Teamwork & Respect: Collaborating positively with colleagues, fostering an inclusive and supportive environment.

• Efficiency & Quality: Striving for high-quality work and efficient processes in production and store operations.

• Integrity: Upholding company values and ethical standards in all business dealings.

Collaboration Style:

• Cross-Functional Integration: Working effectively with sales associates, cashiers, and management to ensure a cohesive store experience for customers.

• Process Review & Feedback: Participating in team discussions about operational efficiency and customer service improvements, providing constructive feedback where appropriate.

• Knowledge Sharing: Willingness to share knowledge about framing techniques, product offerings, and best practices with team members.

📝 Enhancement Note: This section interprets the company's stated purpose and values into actionable operational principles relevant to a framer's role and team interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Juggling the demands of custom framing orders with the need to provide immediate assistance to in-store customers.

• Technical Skill Acquisition: Learning to operate specialized framing equipment safely and effectively, requiring precision and attention to detail.

• Managing Customer Expectations: Effectively communicating timelines, costs, and design possibilities to ensure customer satisfaction with custom framing projects.

• Physical Demands: Performing physically demanding tasks, including standing for long periods and lifting heavy items, in a retail environment.

Learning & Development Opportunities:

• Framing Certification: Potential to gain industry-recognized certifications in custom framing through specialized training programs.

• Advanced Design Skills: Opportunity to develop expertise in art history, design principles, and advanced framing techniques.

• Retail Management Training: For individuals interested in career progression, Michaels offers training in store management, visual merchandising, and leadership.

• Product Knowledge Expansion: Continuous learning about new framing materials, art conservation techniques, and design trends.

📝 Enhancement Note: This section identifies potential challenges inherent in the role and outlines concrete learning and development pathways available within Michaels or the broader industry.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales:

  • "Describe a time you went above and beyond to help a customer. What was the outcome?" (Focus on problem-solving, empathy, and sales conversion.)
  • "How would you approach a customer who is unsure about their framing choices?" (Demonstrate consultative selling and design guidance.)
  • "Imagine a customer wants a frame for a very valuable piece of art. What steps would you take?" (Highlight attention to detail, material knowledge, and customer consultation.)

• Operations & Process:

  • "How do you ensure accuracy when working with measurements and following instructions?" (Showcase attention to detail and process adherence.)
  • "Describe your experience with operating tools or equipment. How do you ensure safety?" (Emphasize practical skills and safety consciousness.)
  • "How do you prioritize tasks when you have multiple custom framing orders and customers waiting on the floor?" (Demonstrate time management and multitasking abilities.)

• Company & Culture:

  • "Why are you interested in working for Michaels, specifically in the framing department?" (Show enthusiasm for art, creativity, and customer service.)

  • "What does teamwork mean to you in a retail environment?" (Highlight collaboration and positive interaction.) Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, prepare to discuss:

  • Relevant Projects: Briefly describe any personal crafts, DIY projects, or previous work that involved detailed assembly, design, or customer interaction.
  • Skill Examples: Be ready to verbally "walk through" how you would measure for a frame or explain a design choice to a customer.
  • Enthusiasm for Art: Convey a genuine interest in art, design, and helping customers bring their creative visions to life.

Challenge Preparation:

• Mock Customer Interaction: Practice initiating conversations, asking discovery questions, and presenting solutions for framing needs.

• Problem-Solving Scenarios: Think through how you would handle common retail issues like stock shortages, customer complaints, or equipment malfunctions.

• Company Research: Be familiar with Michaels' mission, values, and the types of products they offer.

📝 Enhancement Note: This section provides specific, actionable interview questions and preparation strategies tailored to the Part-Time Framer role, focusing on demonstrating key competencies required for success.

📌 Application Steps

To apply for this Part-Time Framer position:

• Submit Your Application: Navigate to the provided Workday job portal link and complete the online application.

• Tailor Your Resume: Highlight any customer service, sales, crafting, or detailed work experience. Use keywords such as "custom framing," "customer engagement," "sales support," "detail-oriented," and "operational procedures."

• Prepare for Interview Questions: Review the "Interview Preparation" section above and practice articulating your skills and experiences, focusing on customer service, problem-solving, and your interest in Michaels and custom framing.

• Showcase Enthusiasm: Be ready to express your passion for art, creativity, and helping customers realize their framing ideas. Demonstrate your understanding of the importance of customer experience in a retail setting.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings to show genuine interest during the interview process.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---