Pt framer

📍 Job Overview

Job Title: Pt framer

Company: Michaels Stores

Location: Davenport, Iowa, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-07-30

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically within the custom framing department.

• Key responsibilities include building strong customer relationships, understanding their needs, and translating those into high-quality custom framing solutions.

• The position requires adherence to Standard Operating Procedures (SOPs) for sales, production, and store maintenance to ensure operational efficiency and compliance.

• Candidates will be expected to contribute to a positive and safe shopping experience for all customers, including assisting with general store upkeep and merchandising.

📝 Enhancement Note: The title "Pt framer" is a shorthand for a Part-Time Framer role. This position is deeply integrated into the retail operations of Michaels Stores, requiring both direct customer interaction and hands-on production work within the custom framing department. The emphasis on "building customer relationships" and "creating a memorable framing solution" suggests a consultative sales approach within the framing context.

📈 Primary Responsibilities

• Customer Engagement & Consultation: Engage customers proactively, build rapport, and identify their custom framing needs through active listening and consultative questioning.

• Design & Solutioning: Translate customer requirements into compelling custom framing designs, offering expert advice on matting, framing materials, and preservation techniques to enhance their artwork.

• Sales & Order Fulfillment: Drive sales by effectively presenting framing options and closing orders. Ensure accurate order entry and timely completion of custom framing projects with a high degree of quality.

• Store Operations & Merchandising: Maintain the readiness and visual appeal of the ready-made frame department and other assigned areas, including SISO (Sourced In Store Only) and Directed Replenishment processes.

• Customer Experience: Provide a friendly and helpful shopping experience, assisting customers in locating products and ensuring the store is well-merchandised and stocked.

• Operational Compliance: Adhere strictly to all Standard Operating Procedures (SOPs) and company programs to ensure legal compliance, safety standards, and operational consistency.

• Inventory & Stocking: Participate actively in truck unloading and stocking processes, ensuring adherence to truck standards and efficient inventory management.

• Point of Sale (POS) Operations: Operate the cash register accurately and efficiently, following all cash handling policies and procedures.

• Safety & Security: Support and actively participate in company shrink and safety programs, maintaining a safe and secure environment for both customers and team members.

• Team Collaboration: Interact positively and respectfully with colleagues, contributing to a collaborative and supportive work environment.

• Omni-Channel Support: Assist with the execution of omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store initiatives, as needed.

📝 Enhancement Note: The responsibilities highlight a blend of sales, customer service, and production duties, common in specialized retail roles. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a structured sales methodology focused on consultative selling and customer relationship management within the framing context.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a strong understanding of art, design principles, or spatial reasoning would be beneficial for custom framing consultations. Experience:

• 0-2 years of experience in a customer-facing role.

• Prior retail experience is preferred, particularly in environments involving specialized products or consultative sales. Required Skills:

• Customer Service Excellence: Ability to engage customers, build rapport, and provide a positive and helpful shopping experience.

• Basic Measuring Skills: Proficiency in taking accurate measurements for framing projects.

• Basic Computer Skills: Familiarity with point-of-sale (POS) systems and basic computer operations for order entry and inventory management.

• Equipment Operation: Ability to safely operate framing equipment and a glass cutter.

• Visual Merchandising: Understanding of store presentation standards to maintain the ready-made frame department and other assigned areas.

• Cash Handling: Competency in operating a cash register and adhering to cash handling procedures.

• Product Knowledge Acumen: Willingness and ability to quickly learn about framing materials, techniques, and art preservation.

Preferred Skills:

• Retail Sales Experience: Proven ability to sell products and/or services to customers, meeting sales targets.

• Custom Framing Knowledge: Experience or a strong interest in custom framing, art presentation, or interior design.

• Spatial Reasoning: Ability to visualize and plan custom framing solutions effectively.

• Problem-Solving: Aptitude for identifying customer needs and proposing suitable framing solutions.

• Teamwork: Ability to collaborate effectively with store team members.

📝 Enhancement Note: The "0-2" experience level indicates this is an entry-level to early-career position. The required skills are foundational for retail and specific to the framing function, emphasizing practical abilities over formal education. Preferred skills point towards candidates with direct sales or design-related backgrounds being a strong fit.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Service Case Study: Demonstrate an example of resolving a customer issue or exceeding expectations in a retail or service context. Highlight the approach taken and the positive outcome.

• Sales Scenario Presentation: Prepare a brief outline or visual aid (if possible) demonstrating how you would approach a customer interested in custom framing, from initial greeting to closing the sale.

• Process Adherence Example: Briefly describe a time you followed a specific procedure or SOP rigorously to ensure accuracy or compliance in a previous role.

Process Documentation:

• While a formal portfolio isn't explicitly requested, candidates are encouraged to think about how they would document their framing process.

• Workflow Design: Understand and articulate the steps involved in taking a custom framing order from consultation to completion.

• Quality Control: Be prepared to discuss how you would ensure the quality and accuracy of each framing order.

• System Integration: Understand how the framing process integrates with the POS system for order entry, payment, and tracking.

📝 Enhancement Note: For an entry-level retail role, a formal, extensive portfolio is unlikely. However, the emphasis on SOPs and customer interaction implies that candidates should be prepared to discuss their understanding of processes and how they would apply them. Demonstrating an ability to articulate a consultative sales process and adherence to procedures would be key.

💵 Compensation & Benefits

Salary Range:

• As this is a part-time, entry-level retail position, the hourly wage is expected to be competitive within the local retail market for Davenport, Iowa. Based on industry benchmarks for similar roles, a range of $11.00 - $16.00 per hour is estimated. This range accounts for varying levels of prior retail experience and the specific responsibilities of a framer.

• Research Methodology: This estimate is derived from analyzing current part-time retail associate wages in Davenport, Iowa, considering the specialized nature of custom framing which may command a slightly higher rate than a general sales associate. Data sources include national retail wage averages adjusted for regional cost of living and publicly available salary data for similar positions.

Benefits:

• Employee Discount: A significant discount on Michaels products, which can be particularly valuable for personal framing projects or craft supplies.

• 401(k) with Employer Match: Eligibility for retirement savings plan with company contributions, providing long-term financial security.

• Employee Assistance Program (EAP): Access to confidential counseling and support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs for eligible employees.

• Tuition Assistance: Support for continuing education and professional development.

• Adoption Assistance: Financial support for team members pursuing adoption.

Working Hours:

• This is a part-time position, with hours likely varying based on store needs and customer traffic. While the standard full-time work week is 40 hours, part-time roles typically range from 15-30 hours per week.

• Flexibility: Employees must be available to work nights, weekends, and potentially early mornings, as indicated in the work environment section.

📝 Enhancement Note: The listed benefits are comprehensive for a part-time retail role, indicating Michaels Stores' commitment to employee well-being. The salary range is an estimation based on typical market rates for similar positions in the specified location and experience level.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer focused on arts, crafts, framing, and home décor.

Company Size: Over 1,300 stores in the US and Canada, indicating a large, established retail operation with significant infrastructure and brand recognition.

Founded: 1973, with headquarters in Irving, Texas. This long history signifies stability and extensive experience in the retail sector.

Team Structure:

• Store-Level Operations: The primary team structure will be within the individual store, likely consisting of a Store Manager, Assistant Store Manager(s), and a team of Sales Associates, including this Framer role.

• Functional Specialization: Within the store, there's a specialization for custom framing, requiring dedicated personnel to manage that department's sales and production.

• Cross-Functional Collaboration: The Framer will need to collaborate closely with other Sales Associates for general customer assistance, inventory management, and POS transactions, as well as with store leadership for operational guidance and support.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and providing memorable experiences, as seen in the "Elevated ABC Deliver" methodology.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistency in sales, operations, safety, and compliance.

• Data-Driven Initiatives: While not explicitly detailed for this role, large retailers like Michaels typically use sales data, inventory metrics, and customer feedback to inform operational decisions and merchandising strategies.

• Efficiency & Safety: Focus on optimizing store operations, including stocking, inventory management, and maintaining a safe environment.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels Stores operates within a highly competitive retail landscape. The company culture likely balances a creative and customer-focused environment with the operational rigor required for a large, multi-location business. The emphasis on SOPs suggests a structured approach to daily operations.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an entry-level or early-career stage within retail operations. It serves as a foundational role for individuals interested in gaining experience in sales, customer service, and specialized retail production.

Reporting Structure: The Pt Framer will typically report directly to the Assistant Store Manager or potentially a Framing Department Manager, if one exists at the specific store location. They will also take direction from the Store Manager.

Operations Impact:

• Revenue Generation: Directly contributes to store revenue through custom framing sales and supporting general store sales.

• Customer Loyalty: Plays a crucial role in building customer loyalty through positive interactions and delivering high-quality custom framing solutions, encouraging repeat business.

• Brand Representation: Acts as a brand ambassador, embodying Michaels' commitment to creativity, customer service, and quality.

• Operational Efficiency: Contributes to efficient store operations by maintaining departments, assisting with stocking, and adhering to SOPs.

Growth Opportunities:

• Skill Development: Opportunity to develop strong customer service, sales, and specialized framing skills.

• Cross-Training: Potential for cross-training in other store functions, such as visual merchandising, inventory management, or other sales departments.

• Advancement: Potential to advance to roles like Lead Framer, Assistant Store Manager, or Store Manager within Michaels Stores, with continued performance and development.

• Specialization: Opportunity to become a subject matter expert in custom framing, potentially leading to specialized roles or training opportunities within the company.

📝 Enhancement Note: While this is an entry-level role, Michaels Stores often provides clear pathways for advancement within their retail structure. The focus on developing specific skills like custom framing and customer consultation can be a stepping stone to more senior retail positions.

🌐 Work Environment

Office Type: This is a role within a public retail store setting. The primary workspace is the sales floor and the dedicated custom framing area.

Office Location(s): Davenport, Iowa (specifically the 1600 Posner Blvd location).

Workspace Context:

• Customer Interaction Zone: The sales floor and framing counter are areas of constant customer interaction, requiring a friendly and professional demeanor.

• Production Area: The frame shop involves hands-on work with tools and materials, including glass cutters and heat presses, requiring attention to safety and precision.

• Collaborative Atmosphere: Team members work closely together on the sales floor, assisting customers and supporting each other with various tasks.

• Tools & Technology: Access to POS systems, basic computer terminals, framing equipment, and glass cutters.

Work Schedule:

• This is a part-time role.

• Must be available to work nights, weekends, and potentially early mornings.

• The work environment includes climate-controlled public areas, with the possibility of non-climate-controlled stock rooms and outdoor work for tasks like retrieving shopping carts or unloading trucks.

📝 Enhancement Note: The work environment is typical for retail, demanding flexibility and a willingness to adapt to different tasks and customer needs throughout the day. The mention of specific tools like a glass cutter and heat press highlights the hands-on nature of the framing responsibilities.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: An interview at the store location, potentially involving a meet-and-greet with the store manager or assistant manager.

• Skills Demonstration: Candidates may be asked to demonstrate basic measuring skills or discuss their approach to customer service.

• Situational Questions: Questions about how they would handle common retail scenarios, such as assisting a customer, dealing with a difficult situation, or working as part of a team.

• Process Discussion: Questions about their understanding of following procedures and working with specific equipment.

• Cultural Fit Assessment: Evaluating alignment with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• Since a formal portfolio isn't expected, focus on your resume and your ability to articulate your skills and experiences during the interview.

• Resume Highlights: Ensure your resume clearly lists any relevant customer service, sales, or hands-on experience. Quantify achievements where possible (e.g., "Assisted an average of 30 customers per shift").

• Verbal Examples: Be prepared to provide specific examples of how you've demonstrated key skills like customer service, problem-solving, and adherence to procedures. Use the STAR method (Situation, Task, Action, Result) to structure your answers.

• Framing Interest: If you have personal experience or a strong interest in art, crafts, or framing, be ready to discuss it enthusiastically.

Challenge Preparation:

• Customer Service Scenario: Prepare to walk through how you would assist a customer looking for custom framing options, from initial greeting to presenting solutions.

• Problem-Solving: Think about a time you encountered a challenge in a previous role and how you resolved it.

• Procedure Adherence: Be ready to discuss why following procedures is important in a retail environment.

📝 Enhancement Note: The interview process for this role is likely to be practical and focused on assessing core retail competencies and a candidate's aptitude for the specific framing duties. Emphasis will be on behavioral questions and scenario-based responses rather than a formal portfolio review.

🛠 Tools & Technology Stack

Primary Tools:

• POS System: Used for ringing up sales, processing payments, managing customer accounts, and potentially order entry for custom framing.

• Framing Equipment: Specialized tools for cutting mats and frames, assembling frames, and potentially heat presses for specific framing techniques.

• Glass Cutter: Essential tool for accurately cutting glass or acrylic to size for framing projects.

• Measuring Tools: Rulers, tape measures, and potentially specialized framing measurement devices for precision.

Analytics & Reporting:

• While this role doesn't directly manage analytics, understanding basic sales reports and inventory counts communicated by management would be beneficial. CRM & Automation:

• The POS system may have CRM functionalities for tracking customer purchase history and preferences, aiding in personalized service and future sales.

• Automation in this context refers more to the efficiency of store processes (e.g., stock replenishment systems) rather than complex software automation.

📝 Enhancement Note: The technology stack for this role is primarily focused on point-of-sale operations and the specialized tools required for custom framing production. Proficiency with basic computer systems and an aptitude for learning specific equipment are key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A strong emphasis on creating positive customer experiences and building lasting relationships through excellent service and quality products.

• Creativity & Inspiration: Fostering an environment where creativity is celebrated and customers are inspired to bring their ideas to life.

• Teamwork & Collaboration: Working together effectively to achieve store goals, support colleagues, and ensure a smooth operational flow.

• Integrity & Respect: Upholding ethical standards, treating everyone with respect, and maintaining a positive and inclusive environment.

• Efficiency & Quality: Striving for operational efficiency while ensuring the highest quality in all products and services, particularly in custom framing.

Collaboration Style:

• Cross-Functional Integration: The Framer will work closely with other sales associates to assist customers across different departments and to manage overall store presentation and stocking.

• Process Improvement Feedback: Openness to providing and receiving feedback on processes to enhance efficiency and customer satisfaction.

• Knowledge Sharing: Willingness to share insights and best practices, especially regarding custom framing techniques or customer interactions.

📝 Enhancement Note: Michaels Stores' culture appears to be a blend of creative passion and operational discipline, aiming to inspire customers while ensuring efficient and ethical business practices. Collaboration is key to managing a busy retail environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Production: Effectively managing time between customer consultations, sales, and the hands-on production of custom framing orders.

• Customer Expectations: Meeting diverse customer expectations for design, budget, and turnaround time for custom framing projects.

• Learning Curve: Mastering the operation of framing equipment and developing a strong understanding of design principles and materials.

• Peak Season Demands: Handling increased customer traffic and order volume during holiday seasons or special events.

Learning & Development Opportunities:

• Framing Expertise: Deepen knowledge and skills in custom framing techniques, materials, and art preservation.

• Sales & Customer Service Skills: Enhance consultative selling abilities and customer relationship management.

• Retail Operations: Gain comprehensive experience in various aspects of retail operations, including visual merchandising, inventory management, and POS systems.

• Potential for Advancement: Opportunities to grow into leadership roles within Michaels Stores, such as department lead, assistant manager, or store manager.

📝 Enhancement Note: The challenges are inherent to a specialized retail role that combines customer-facing duties with technical production. The growth opportunities are typical for a large retail chain, offering pathways for career progression and skill development.

💡 Interview Preparation

Strategy Questions:

• Customer Service Approach: "Describe your approach to helping a customer find the perfect custom framing solution for their artwork." (Prepare to discuss listening skills, offering options, and explaining benefits.)

• Problem-Solving Scenario: "Imagine a customer is unhappy with their custom framing order. How would you handle this situation?" (Focus on empathy, understanding the issue, and finding a resolution according to company policy.)

• Process Adherence: "Why is it important to follow Standard Operating Procedures (SOPs) in a retail environment like Michaels?" (Emphasize consistency, quality, safety, and customer trust.)

Company & Culture Questions:

• Motivation: "Why are you interested in working for Michaels, and specifically in a custom framing role?" (Connect your interests to creativity, art, customer service, and the company's mission.)

• Teamwork: "Describe your ideal team environment and how you contribute to a positive team dynamic." (Highlight collaboration, support, and a shared commitment to goals.)

• Skills Application: "How do you see your skills in [mention a relevant skill from your resume, e.g., customer service, attention to detail] applying to this role?" (Be specific and link your abilities to the job requirements.)

Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to walk through your resume, highlighting experiences most relevant to customer service, sales, and any hands-on or technical skills.

• Situational Examples: Instead of a formal portfolio, prepare 2-3 concise, STAR-method stories that demonstrate your ability to handle customer interactions, solve problems, or follow procedures effectively.

• Enthusiasm for Framing: Express genuine interest in custom framing and the creative aspects of the role. This can be conveyed verbally and through thoughtful questions.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, an understanding of retail operations, and a genuine interest in the custom framing aspect of the role. Behavioral questions and clear, concise examples will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, and any familiarity with tools, measurements, or creative processes. Use keywords from the job description such as "customer service," "sales," "framing," and "merchandising."

• Prepare Your Examples: Think of 2-3 specific situations where you excelled in customer service, solved a problem, or demonstrated strong attention to detail. Be ready to discuss these using the STAR method.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and product offerings. Understand their commitment to creativity and customer experience.

• Practice Interview Responses: Rehearse answers to common interview questions, focusing on how your skills and experience align with the requirements of a Part-Time Framer.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.