pt framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Port Chester, New York, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing

Date Posted: 2026-06-01

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Responsible for building customer relationships and providing custom framing solutions within a retail environment.

• Execute sales and production for framing orders with a focus on quality and timely delivery.

• Maintain store presentation, including merchandising, stocking, and ensuring a safe, clean, and clutter-free shopping experience.

• Operate the cash register, handle transactions accurately, and support omni-channel processes.

• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational efficiency.

📝 Enhancement Note: This role is situated within a retail operations context, specifically focusing on the custom framing department. While the title "PT Framer" might suggest a production-only role, the description emphasizes customer interaction, sales, and general store duties, indicating a hybrid customer-facing and production role within a retail setting. The emphasis on "Elevated ABC Deliver" suggests a customer engagement methodology that goes beyond basic service.

📈 Primary Responsibilities

• Engage customers to build relationships and understand their custom framing needs, acting as a "personal designer."

• Deliver sales and production results for custom framing orders, ensuring high quality and on-time completion.

• Maintain the ready-made frame department, including visual merchandising, and execute SISO (Ship-from-Store) and Directed Replenishment tasks.

• Provide friendly and efficient customer service, assisting customers with product location and offering solutions to meet their needs.

• Operate the cash register and execute cash handling procedures according to company standards.

• Participate in truck unloading and stocking processes, adhering to established truck standards and timelines.

• Assist with and execute omni-channel fulfillment processes as required.

• Maintain a safe, clean, and clutter-free store environment, including assigned areas and the framing shop.

• Interact positively and respectfully with colleagues, fostering a commitment to company values and vision.

📝 Enhancement Note: The responsibilities highlight a dual focus on customer engagement and operational execution. The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction that aims to drive sales and build loyalty, a key aspect of retail operations focused on customer lifetime value.

🎓 Skills & Qualifications

Education: No specific educational degree is listed as a requirement, suggesting a focus on practical skills and on-the-job training.

Experience:

• 0-2 years of experience in a retail or customer-facing role is generally expected for entry-level positions.

Required Skills:

• Basic computer skills for POS (Point of Sale) and potentially order management systems.

• Basic measuring skills for accurate framing measurements.

• Ability to operate framing equipment safely and effectively.

• Ability to operate a glass cutter with precision and safety.

• Strong customer service and interpersonal skills for relationship building.

Preferred Skills:

• Previous retail experience, particularly in a craft, art, or home décor environment.

• Proven experience in selling products or services, demonstrating an ability to close sales.

• Familiarity with visual merchandising principles to maintain department appearance.

• Experience with inventory management or stock replenishment processes.

📝 Enhancement Note: The distinction between "basic" required skills and "preferred" experience suggests that candidates with prior retail sales and framing equipment operation will have a significant advantage. The emphasis on "basic computer skills" implies that extensive technical expertise is not a prerequisite, but functional literacy is essential.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly requested, candidates should be prepared to discuss their experience with customer interaction, sales, and problem-solving in a retail context.

• Examples of how they have successfully managed customer needs and delivered solutions, particularly in a custom or personalized product environment, would be beneficial.

• Demonstrations of understanding and adherence to Standard Operating Procedures (SOPs) and company programs.

Process Documentation:

• Candidates should be ready to discuss their understanding of and experience with:

  • Following Standard Operating Procedures (SOPs) for sales, production, and store operations.

  • Executing company programs for customer engagement and sales.

  • Adhering to safety and shrink prevention protocols.

  • Participating in stockroom and truck unload processes.

📝 Enhancement Note: For a role like this, the "portfolio" is more likely to be demonstrated through interview discussions and behavioral examples rather than a formal submission. The emphasis is on practical application of skills and adherence to established retail processes.

💵 Compensation & Benefits

Salary Range: $17.50 - $20.60 per hour.

Benefits:

• Health Insurance (Medical, Dental, and Vision)

• Paid Time Off (PTO)

• Tuition Assistance

• Generous Employee Discounts

Working Hours:

• Part-time position.

• Work hours include nights, weekends, and early mornings.

• The provided "working_hours": 40 might be a system default and should be clarified as this is a Part-Time role. A typical part-time schedule may range from 15-30 hours per week, depending on business needs.

📝 Enhancement Note: The salary range is competitive for a part-time retail role with specialized responsibilities. The benefits package is robust for a part-time position, indicating Michaels' commitment to employee well-being. The discrepancy between the listed "working_hours": 40 and "PART_TIME" employment type needs clarification; typically, 40 hours signifies full-time employment. It's likely a system placeholder or indicates the maximum possible hours if needed, but actual hours will be less.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading specialty retailer of arts, crafts, and home decor.

Company Size: Large (over 1000 employees). Michaels operates over 1,300 stores across North America.

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• This role is part of the in-store retail team, likely reporting to a Store Manager or Assistant Store Manager.

• The framing department operates within the broader store structure, involving collaboration with other sales associates and potentially department leads.

Methodology:

• Focus on "Elevated ABC Deliver" for customer engagement and relationship building.

• Adherence to Standard Operating Procedures (SOPs) for all operational tasks.

• Emphasis on a customer-centric approach to sales and service.

• Commitment to safety, shrink reduction, and maintaining a positive work environment.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels positions itself as a company that "fuels the joy of creativity and celebration." The culture likely emphasizes creativity, community, and customer satisfaction. The size of the company offers opportunities for diverse experiences and potential internal mobility.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level / Associate. This role serves as a foundational position within the retail operations framework, specifically in a specialized department.

Reporting Structure: The PT Framer typically reports to the Store Manager or an Assistant Store Manager, who oversees daily store operations and staff performance.

Operations Impact: The role directly impacts store revenue through custom framing sales and general retail sales. It also influences customer satisfaction and brand perception through service quality and store presentation. Efficient operations in the framing department contribute to profitability by ensuring quality production and timely order fulfillment.

Growth Opportunities:

• Operations Skill Advancement: Develop proficiency in custom framing techniques, sales, customer relationship management, and retail operations.

• Retail Career Progression: Potential to advance into roles like Lead Framer, Key Holder, Department Specialist, Assistant Manager, or Store Manager within Michaels.

• Cross-Training: Opportunities to gain experience in other store departments and operational areas.

• Leadership Development: With demonstrated performance, opportunities for leadership training and development may arise.

📝 Enhancement Note: While this is an entry-level role, Michaels' benefits like tuition assistance and their large store footprint suggest structured pathways for growth and skill development within their retail operations.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the retail floor, the framing shop, and the stockroom.

Office Location(s): Port Chester, NY (specifically 27 Waterfront Pl - Don Bosco Pl).

Workspace Context:

• The framing shop is a specialized area with tools like a glass cutter and heat press, requiring attention to safety protocols.

• The retail floor requires constant interaction with customers and maintaining visual standards.

• Stock rooms may not always be climate-controlled, and the work involves physical activity such as lifting and standing for extended periods.

• The work environment is dynamic, with customer traffic, stocking activities, and production demands.

Work Schedule: Flexible and part-time, including nights, weekends, and early mornings, to meet store operational needs and customer demands.

📝 Enhancement Note: The work environment is typical of a hands-on retail role, requiring adaptability to customer flow, production demands, and physical tasks. The mention of specific tools like a heat press highlights the specialized nature of the framing area.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves reviewing the application and resume, focusing on relevant retail experience, customer service skills, and any framing-specific knowledge.

• Hiring Manager Interview: A conversation with the Store Manager or Assistant Manager to assess cultural fit, customer service philosophy, problem-solving abilities, and understanding of the role's responsibilities. Behavioral questions about past experiences will be common.

• Skills Assessment/Demonstration: Potentially a brief demonstration or discussion regarding basic measuring skills, computer literacy, and understanding of framing equipment operation.

• Role-Play: May involve a short scenario demonstrating customer interaction and sales approach ("Elevated ABC Deliver").

• Final Offer: Based on the overall assessment of skills, experience, and cultural fit.

Portfolio Review Tips:

• Since a formal portfolio is unlikely, focus on preparing concrete examples from past roles (retail, customer service, or any craft/art-related activities) that demonstrate:
  • Successful customer interactions and problem resolution.
  • Sales achievements or contributions.
  • Attention to detail and quality in work.
  • Ability to follow instructions and procedures.
  • Teamwork and positive collaboration.

Challenge Preparation:

• Prepare to answer questions about how you would handle common retail scenarios, such as:

  • A customer seeking advice on framing a valuable piece of art.
  • Dealing with a customer who is unhappy with a framing order.
  • Managing multiple customer requests simultaneously.
  • How you would ensure the framing department is always presentable.

• Be ready to discuss your understanding of basic measuring and how accuracy is critical in framing.

📝 Enhancement Note: The interview process will likely be behavioral and situational, focusing on how candidates apply their skills and align with Michaels' customer-centric approach. Demonstrating enthusiasm for creativity and customer service will be key.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing customer accounts, and potentially order entry.

• Framing Equipment: Including mat cutters, framing saws, specialized assembly tools, and potentially a heat press for mounting or finishing.

• Glass Cutter: For precise cutting of glass or acrylic for frames.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing measurement devices.

Analytics & Reporting:

CRM & Automation:

• Customer Relationship Management (CRM) aspects will be handled through the POS system or potentially a dedicated customer database, focusing on order history and customer preferences. Automation might refer to efficient workflow processes within the framing department rather than software automation.

• Omni-channel fulfillment systems for processing online orders for in-store pickup or shipment.

📝 Enhancement Note: The technology stack is heavily focused on operational tools specific to retail and custom framing. Proficiency with a POS system and basic computer literacy are essential. The ability to safely and effectively use specialized framing equipment is paramount.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction through excellent service and quality product delivery.

• Creativity & Passion: Encouraging a passion for arts, crafts, and creative expression.

• Teamwork & Respect: Fostering a collaborative environment where individuals are accepted and respected.

• Integrity & Accountability: Adhering to company policies, procedures, and ethical standards.

• Efficiency & Quality: Striving for high-quality production and efficient operations in all tasks.

Collaboration Style:

• Cross-functional: Working seamlessly with other store associates to support overall store operations and customer needs.

• Customer-Centric: Collaborating with customers to co-create framing solutions that meet their artistic vision.

• Process-Oriented: Following established SOPs and actively participating in team efforts to improve processes and maintain store standards.

📝 Enhancement Note: Michaels' stated purpose ("to fuel the joy of creativity and celebration") suggests a culture that values creativity, community, and personal expression. The emphasis on "all Team Members and all customers" indicates a commitment to inclusivity and a positive, supportive atmosphere.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Production and Customer Service: Effectively managing time to complete framing orders accurately while also attending to walk-in customers and their needs.

• Technical Skill Acquisition: Learning to operate framing equipment and glass cutters safely and proficiently.

• Sales Pressure: Meeting sales targets for custom framing using the "Elevated ABC Deliver" approach.

• Physical Demands: Performing physically demanding tasks like lifting heavy frames and standing for long periods.

• Adapting to Retail Pace: Managing workload fluctuations and busy periods common in a retail environment.

Learning & Development Opportunities:

• Framing Expertise: Gaining specialized skills in custom framing design, material selection, and production techniques.

• Sales & Customer Engagement: Developing advanced customer service and sales skills with a focus on consultative selling.

• Retail Operations Knowledge: Understanding broader retail operations, including merchandising, inventory, and omni-channel fulfillment.

• Company Programs: Learning and implementing Michaels' specific customer engagement and operational programs.

📝 Enhancement Note: This role offers a unique opportunity to develop a specialized craft skill (framing) within a retail sales and service context, providing a blend of technical and interpersonal development.

💡 Interview Preparation

Strategy Questions:

• Customer Service: "Describe a time you went above and beyond to help a customer. How did you approach the situation, and what was the outcome?" (Focus on empathy, problem-solving, and exceeding expectations).

• Sales Approach: "How would you approach a customer who seems hesitant about custom framing options? What questions would you ask to understand their needs?" (Prepare to discuss the "Elevated ABC Deliver" methodology or a similar consultative sales approach).

• Problem-Solving: "Imagine a customer is unhappy with their framing order. What steps would you take to resolve the issue?" (Emphasize active listening, understanding the problem, and finding a satisfactory solution within company guidelines).

• Teamwork: "Tell me about a time you worked effectively as part of a team to achieve a common goal." (Highlight collaboration, communication, and contribution to team success).

Company & Culture Questions:

• "Why are you interested in working at Michaels, and specifically in the framing department?" (Show genuine interest in creativity, art, and customer service).

• "What do you know about Michaels' commitment to creativity and customer experience?" (Research the company's mission and values).

Portfolio Presentation Strategy:

• Since no formal portfolio is required, focus on your resume and be prepared to verbally "walk through" specific experiences that align with the job description.

• For example, if asked about sales experience, describe a specific instance where you successfully sold a product or service, detailing your approach and the results.

• If asked about operational skills, describe your experience with tasks like stocking, merchandising, or cash handling, emphasizing accuracy and efficiency.

• Be ready to discuss any personal projects or creative hobbies that demonstrate your passion for arts and crafts.

📝 Enhancement Note: Practice articulating your experiences using the STAR method (Situation, Task, Action, Result) to provide clear, concise, and impactful answers to behavioral questions.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight any experience in customer service, sales, retail, or hands-on craft/art activities. Quantify achievements where possible (e.g., "Increased custom framing sales by X%"). Use keywords from the job description like "custom framing," "customer service," "sales," "merchandising," and "cash handling."

• Portfolio Preparation (Verbal): Mentally prepare specific examples from your past work or personal life that showcase your skills in customer interaction, sales, attention to detail, and ability to follow procedures. Practice discussing these examples clearly and concisely.

• Company Research: Thoroughly review the Michaels website (michaels.com) to understand their mission, values, product offerings, and commitment to creativity. Familiarize yourself with their "Elevated ABC Deliver" approach if possible.

• Interview Practice: Practice answering common retail interview questions, focusing on behavioral and situational scenarios. Be ready to discuss your interest in custom framing and your ability to work in a dynamic retail environment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.