PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Santa Rosa, CA (2775 Santa Rosa Ave)

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-08-12

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service within a retail environment, specifically focusing on the custom framing department.

• Key responsibilities include building strong customer relationships through personalized design consultations and delivering high-quality custom framing solutions.

• The position also involves maintaining store presentation standards, including merchandising, stocking, and ensuring a clean and safe shopping environment.

• Operational duties include accurate cash handling, assisting with inventory management, and supporting omni-channel fulfillment processes.

📝 Enhancement Note: While the title is "PT Framer," the responsibilities extend beyond just framing to encompass general retail operations and customer engagement, aligning with a broader retail associate role with a specialization. The "PT" clearly indicates a part-time commitment.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and nurture customer relationships by providing personalized design consultations for custom framing solutions.
  • Utilize the "Elevated ABC Deliver" methodology to drive sales and production targets within the Custom Framing department.
  • Proactively assist customers in locating products and identifying solutions to meet their needs.

• Custom Framing Execution:

  • Complete custom framing orders with a high degree of quality and adherence to delivery timelines.
  • Operate framing equipment and glass cutters proficiently and safely.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, SISO (Special In, Special Out) areas, and Directed Replenishment zones to visual standards.
  • Ensure a safe, clean, and clutter-free store environment for customers and team members.
  • Participate actively in truck un-loading and stocking processes, ensuring adherence to company standards and timelines.

• Point of Sale & Transaction Management:

  • Operate the cash register accurately and efficiently, adhering to all cash handling standards.
  • Process customer transactions and assist with omni-channel fulfillment processes.

• Teamwork & Compliance:

  • Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance and operational excellence.

  • Support company shrink and safety programs by following established protocols.

  • Interact positively and respectfully with colleagues, promoting a collaborative and supportive team environment.

📝 Enhancement Note: The responsibilities highlight a dual focus: specialized custom framing expertise and general retail operational duties. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach requiring strong interpersonal and consultative selling skills.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred, though not explicitly stated as a strict requirement.

Experience:

• 0-2 years of experience in a retail environment.

• Previous experience in selling products and/or services is preferred. Required Skills:

• Basic computer skills for system navigation and transaction processing.

• Basic measuring skills for accurate framing order specifications.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation and interpersonal skills for building relationships.

• Ability to work in a fast-paced retail environment, including standing for extended periods.

• Familiarity with cash handling procedures and point-of-sale systems. Preferred Skills:

• Prior retail sales experience, particularly in a consultative or design-oriented capacity.

• Experience with custom framing processes or art presentation.

• Knowledge of merchandising principles and store layout optimization.

• Familiarity with omni-channel retail operations.

📝 Enhancement Note: The requirements are entry-level friendly, with "basic" skills being sufficient for core tasks. The preference for sales experience and custom framing knowledge indicates a desire for candidates who can quickly become productive in driving sales and delivering specialized services.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level role, candidates are encouraged to prepare examples of their customer service successes and any custom framing projects they have completed (if applicable).

• Demonstrating an understanding of sales processes and how to effectively communicate product value is crucial.

• Ability to discuss how you would approach a customer consultation for custom framing. Process Documentation:

• Candidates should be prepared to discuss their understanding of Standard Operating Procedures (SOPs) and how they ensure adherence to them.

• An ability to articulate how they would maintain a clean, safe, and well-merchandised store environment, demonstrating an understanding of retail operational processes.

• Examples of how they have handled customer inquiries and resolved issues in previous roles.

📝 Enhancement Note: For an entry-level retail position like this, a formal "process and systems portfolio" in the traditional sense is unlikely. However, candidates should be ready to speak to their understanding and application of retail processes, customer service workflows, and any relevant technical skills (like operating equipment).

💵 Compensation & Benefits

Salary Range: $18.25 - $21.40 per hour.

Benefits:

• Health & Wellness:

  • Medical, Dental, and Vision coverage.
  • Telemedicine services.
  • Employee Assistance Program (EAP) for confidential support.

• Financial:

  • 401(k) plan with employer match.
  • Flexible Spending Accounts (FSAs) for healthcare and dependent care.
  • Commuter benefits.

• Professional Development:

  • Tuition assistance to support ongoing education.
  • Adoption assistance.

• Additional Perks:

  • Employee discounts on Michaels products.

  • Access to partner discount programs.

  • Voluntary insurance options. Working Hours: Part-time. While specific hours are not detailed, typical retail schedules include nights, weekends, and early mornings. The role may be eligible for overtime compensation in accordance with state and local laws.

📝 Enhancement Note: The provided salary range is for the US market. The benefits package is comprehensive for a part-time retail role, offering significant support across health, financial, and professional development areas. The mention of overtime eligibility is important for part-time roles.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the leading specialty retailer of arts and crafts supplies in North America.

Company Size: Over 1,300 stores across North America, indicating a large, established retail footprint.

Founded: 1973, with headquarters in Irving, Texas. This long history suggests a stable and experienced organization.

Team Structure:

• Store Level: The PT Framer will be part of a store team, likely reporting to a Store Manager or Assistant Store Manager, with direct interaction with fellow sales associates and potentially department specialists.

• Department Focus: The role has a primary focus within the Custom Framing department, requiring collaboration with other team members on sales, production, and customer service.

• Cross-functional Collaboration: While primarily store-based, collaboration may extend to supporting other store functions such as cash wrap, receiving, and general floor coverage as needed.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships ("Elevated ABC Deliver") and providing solutions.

• Process Adherence: Strong focus on Standard Operating Procedures (SOPs) for consistent execution of tasks and compliance.

• Operational Efficiency: Involvement in stocking, inventory management, and ensuring store presentation standards.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels operates as a large retail chain, suggesting a structured environment with established processes and a strong emphasis on customer experience and sales. The company's mission to "fuel the joy of creativity and celebration" likely underpins its culture and customer interactions.

📈 Career & Growth Analysis

Operations Career Level: Entry Level (0-2 years experience). This role serves as a foundational position within the retail operations of Michaels, particularly within the specialized area of custom framing.

Reporting Structure: Typically reports to a Store Manager or Assistant Store Manager, functioning as a key member of the in-store retail team.

Operations Impact: The PT Framer directly impacts store revenue through custom framing sales and overall customer satisfaction by providing excellent service and maintaining store presentation. Their ability to upsell and create memorable customer experiences contributes to repeat business and brand loyalty.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing design, sales techniques, and art presentation.

• Retail Advancement: Potential to move into roles such as Key Holder, Assistant Store Manager, or specialized department lead positions within Michaels.

• Cross-Training: Opportunities to gain experience in other store functions like visual merchandising, receiving, or omni-channel fulfillment.

• Leadership Potential: For individuals demonstrating strong performance and leadership qualities, opportunities for management training and advancement within the retail hierarchy are available.

📝 Enhancement Note: This role is an excellent starting point for individuals interested in a retail career, offering clear pathways for skill development and advancement within a large, established organization like Michaels. The emphasis on custom framing provides a unique specialization.

🌐 Work Environment

Office Type: Public retail store setting. The primary work environment is the sales floor and the custom framing shop within a Michaels store.

Office Location(s): Santa Rosa, CA (2775 Santa Rosa Ave). The role is physically located within this specific store.

Workspace Context:

• Customer Interaction: The environment is customer-facing, requiring constant engagement and service delivery.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, and point-of-sale (POS) systems. Basic computer skills are necessary for system operations.

• Team Interaction: Frequent collaboration with store management and fellow team members is expected. The store environment is generally climate-controlled, though stock rooms may vary.

Work Schedule: Part-time. Work hours include nights, weekends, and early mornings, reflecting the demands of a retail environment. Flexibility in scheduling is often a key aspect of part-time retail roles.

📝 Enhancement Note: The work environment is dynamic and customer-centric. While the framing shop involves specialized equipment, the overall context is a busy retail store, requiring adaptability and a focus on customer experience.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves an online application review, potentially followed by a brief phone screen.

• In-Store Interview: Candidates can expect one or more in-person interviews at the store location. This will likely include meeting with the Store Manager or Assistant Store Manager.

• Scenario-Based Questions: Interviewers will likely ask about customer service scenarios, how to handle difficult customers, and how to approach custom framing sales consultations.

• Skills Assessment: Discussion of required skills such as basic computer and measuring abilities, and the ability to operate framing equipment.

• Cultural Fit: Assessment of alignment with Michaels' values, emphasis on teamwork, and positive attitude.

Portfolio Review Tips:

• For this role, a formal portfolio is not expected. However, candidates should be prepared to discuss:
  • Customer Service Examples: Be ready to share specific instances where you provided excellent customer service, built rapport, or resolved customer issues.
  • Sales Acumen: Discuss your approach to understanding customer needs and recommending solutions, especially for custom framing.
  • Problem-Solving: Prepare examples of how you've overcome challenges in previous roles, whether in customer interactions or operational tasks.
  • Technical Aptitude: Be prepared to talk about your experience with tools or equipment, even if basic.

Challenge Preparation:

• Situational Judgment: Think about how you would respond to common retail challenges such as a customer complaint, a busy period, or a complex framing inquiry.

• Sales Approach: Practice articulating the value of custom framing and how it benefits the customer's art or decor.

• Operational Awareness: Be ready to discuss how you would contribute to maintaining store standards, including stocking, merchandising, and safety.

📝 Enhancement Note: The interview process for an entry-level retail role like this will focus on behavioral questions, assessing customer service skills, and ensuring a good fit with the store team and company culture. Preparation should center on relatable experiences and a positive, customer-focused attitude.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing sales, returns, and managing customer transactions.

• Custom Framing Equipment: Includes specialized tools for cutting mats, assembling frames, and finishing orders (e.g., mat cutters, framing tools, potentially heat presses).

• Glass Cutter: Essential for custom glass sizing for frames.

• Measuring Tools: Tape measures, rulers for accurate order specifications.

• Basic Computer: For system navigation, potentially for accessing order details or training materials.

Analytics & Reporting:

• While not directly managing complex analytics, the role contributes to sales data through POS transactions. Understanding basic sales metrics (e.g., sales per hour, conversion rates for framing) may be discussed. CRM & Automation:

• The POS system may have basic CRM functionalities for tracking customer purchases and preferences within the framing department.

• Omni-channel processes may involve using systems for online order fulfillment (e.g., BOPIS - Buy Online, Pick Up In Store).

📝 Enhancement Note: The technology stack is typical for a retail environment with a specialized department. Proficiency with POS systems and basic computer skills are essential, alongside the manual dexterity required for operating framing equipment.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and delivering exceptional service is paramount.

• Creativity & Celebration: Aligning with Michaels' mission to inspire creativity and celebrate moments.

• Teamwork & Respect: Fostering a positive and collaborative work environment where team members support each other.

• Integrity & Accountability: Adhering to company policies, SOPs, and maintaining responsibility for tasks.

• Passion for Craft: While not explicitly stated for all roles, an appreciation for the arts and crafts aligns with the company's core business.

Collaboration Style:

• In-Store Teamwork: Expect a collaborative atmosphere where team members assist each other across departments and tasks.

• Customer-Centric Communication: Open communication with customers to understand their needs and provide solutions.

• Process Adherence: Working together to ensure all operational processes, from stocking to framing, are executed efficiently and correctly.

• Feedback Exchange: Being open to receiving and providing constructive feedback to improve team performance and customer experience.

📝 Enhancement Note: Michaels emphasizes a culture of inclusivity and support, aiming to create a positive environment for both employees and customers. The values are geared towards customer satisfaction, operational excellence, and fostering a sense of community.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer service, custom framing consultations, production tasks, and general store duties in a fast-paced environment.

• Sales Targets: Meeting or exceeding sales goals for custom framing, which can be influenced by customer demand and market conditions.

• Handling Complex Framing Projects: Advising customers on intricate framing needs and ensuring accurate order specifications for unique pieces.

• Maintaining Store Standards: Consistently upholding merchandising, cleanliness, and safety standards across the store and framing department.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepen knowledge of framing materials, design principles, and advanced techniques.

• Sales & Consultation Skills: Enhance consultative selling abilities, customer relationship management, and upselling strategies.

• Retail Operations Management: Gain experience in inventory control, visual merchandising, and operational efficiency.

• Leadership Development: Opportunities to take on more responsibility, potentially leading to supervisory or management roles within the store.

• Product Knowledge: Continuous learning about new products, trends, and creative techniques in the arts and crafts space.

📝 Enhancement Note: This role presents opportunities to develop specialized skills in a niche area of retail (custom framing) while also building a strong foundation in general retail operations and customer service. The challenges are typical of a dynamic retail environment, with clear paths for growth.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with a framing quote?"

• Sales Approach: "How would you approach a customer who is browsing the framing samples?" "What questions would you ask to understand their framing needs?"

• Problem-Solving: "Imagine a framing order has a mistake. What steps would you take?" "How would you prioritize tasks if you had multiple customers waiting and orders to complete?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What do you know about our custom framing services?"

• "How do you contribute to a positive team environment?"

• "What does 'fueling the joy of creativity' mean to you?" Portfolio Presentation Strategy:

• Verbal Examples: Be ready to verbally walk through specific examples from your past experiences that demonstrate your skills in customer service, sales, problem-solving, and any technical aptitude.

• Framing Consultation Simulation: Practice how you would engage with a "customer" (interviewer) to understand their framing needs, suggest options, and explain the value proposition of Michaels' custom framing services.

• Highlighting Key Skills: Emphasize your basic computer and measuring skills, your ability to learn and operate equipment, and your customer-centric approach.

📝 Enhancement Note: Interview preparation should focus on demonstrating a strong customer service ethic, a willingness to learn, and an understanding of sales principles. Being able to articulate how you would provide a positive customer experience, especially within the custom framing context, will be key.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight any relevant customer service, sales, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "merchandising," and "custom framing" if applicable.

• Prepare for Behavioral Questions: Think of specific examples from your past work or volunteer experiences that showcase your ability to handle customer interactions, solve problems, and work effectively in a team.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and their custom framing services. Understand their commitment to creativity and customer experience.

• Practice Your Framing Consultation Approach: Be ready to discuss how you would consult with a customer on their framing needs, demonstrating your understanding of their art or memorabilia and suggesting appropriate solutions.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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