PT Framer

📍 Job Overview

Job Title: PT Framer

Company: Michaels Stores

Location: Gainesville-8171 Stonewall Shops Sq, Florida, United States

Job Type: PART_TIME

Category: Retail Operations / Sales

Date Posted: June 01, 2026

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized custom framing solutions, driving sales and production targets.

• Responsible for the end-to-end custom framing order process, ensuring high-quality craftsmanship and timely delivery.

• Maintain and merchandise the ready-made frame department, including SISO (Ship-from-Store) and Directed Replenishment, to enhance customer shopping experience.

• Uphold operational standards by adhering to Standard Operating Procedures (SOPs) and company programs, including safety, shrink, and cash handling.

📝 Enhancement Note: This role is identified as "PT Framer," indicating a part-time position focused on custom framing within a retail environment. The responsibilities emphasize a blend of sales, customer service, and production, requiring hands-on skills with framing equipment. The "0-2 Years" experience level suggests it's an entry-level to early-career role, suitable for individuals looking to develop skills in custom framing and retail sales.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build and maintain customer relationships by actively engaging them and understanding their framing needs using the "Elevated ABC Deliver" methodology.
  • Drive sales of custom framing solutions by effectively presenting options, explaining benefits, and closing orders.
  • Achieve and exceed personal sales and production goals for the custom framing department.

• Custom Framing Production:

  • Complete custom framing orders with a high degree of quality, precision, and adherence to established timelines.
  • Operate framing equipment and tools safely and efficiently to produce finished framing products.
  • Ensure all framing solutions meet customer expectations and company quality standards.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, ensuring it is well-merchandised, clean, and organized.
  • Support inventory management through SISO (Ship-from-Store) processes and Directed Replenishment.
  • Assist with truck un-loading and stocking processes, ensuring adherence to truck standards and budget.

• Customer Service & Store Support:

  • Deliver friendly and helpful customer service, assisting customers in locating products and providing solutions.
  • Operate the cash register and execute cash handling procedures to company standards.
  • Acknowledge customers promptly, offer assistance, and provide solutions to enhance their shopping experience.
  • Support Omni-channel processes as needed, ensuring a seamless customer experience across all touchpoints.

• Operational Compliance & Teamwork:

  • Adhere strictly to Standard Operating Procedures (SOPs) and Company programs for compliance with all applicable laws and requirements.

  • Uphold company policies and standards in all aspects of the job.

  • Participate in shrink and safety programs to maintain a secure and safe work environment.

  • Interact positively and respectfully with colleagues, remaining composed and productive in challenging situations.

  • Promote commitment to the organization's vision and values, serving as a role model for others.

📝 Enhancement Note: The primary responsibilities are heavily weighted towards direct customer interaction, sales, and skilled production within the custom framing department. This role requires a proactive approach to sales, meticulous attention to detail in production, and a strong commitment to customer service and operational efficiency within a retail setting. The mention of "Elevated ABC Deliver" suggests a specific sales methodology that candidates should be prepared to discuss or learn.

🎓 Skills & Qualifications

Education:

Experience:

• Experience in a retail environment is preferred.

Required Skills:

• Basic Computer Skills: Ability to use point-of-sale (POS) systems, basic data entry, and potentially internal company software.

• Basic Measuring Skills: Precision in measuring is critical for custom framing accuracy.

• Framing Equipment Operation: Proficiency in operating framing equipment and tools.

• Glass Cutting Proficiency: Skill in safely and accurately cutting glass for framing.

• Customer Service Excellence: Ability to engage customers, understand needs, and provide solutions.

• Sales Acumen: Aptitude for selling custom framing solutions and meeting sales targets.

• Cash Handling & POS Operation: Ability to accurately process transactions and manage cash.

• Merchandising Skills: Ability to maintain an appealing and organized retail display.

• Adherence to SOPs: Commitment to following established procedures and company policies.

Preferred Skills:

• Retail sales experience.

• Proven track record in selling products or services.

• Familiarity with custom framing techniques and materials.

• Experience with inventory management or replenishment processes.

📝 Enhancement Note: The requirements highlight a blend of technical framing skills, customer-facing abilities, and operational adherence. While formal education isn't mandated, practical skills in measurement, equipment operation, and sales are essential. The "0-2 years" experience level suggests that candidates with strong foundational skills and a willingness to learn are highly valued.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly requested, candidates are encouraged to showcase examples of their work or projects that demonstrate:
  • Quality Craftsmanship: Examples of custom framing projects showcasing attention to detail, material selection, and aesthetic appeal.
  • Problem-Solving in Framing: Case studies or descriptions of how they approached unique framing challenges or customer requests.
  • Efficiency in Production: Examples of how they managed framing orders to ensure timely completion and quality.
  • Customer Impact: Anecdotes or metrics (if available) demonstrating successful customer interactions leading to sales or satisfaction in a framing context.

Process Documentation:

• Candidates should be prepared to discuss their understanding and experience with:
  • Workflow Design: How they would approach a custom framing order from consultation to completion, ensuring all steps are accounted for.
  • Quality Control: Methods for ensuring the accuracy and quality of framed items.
  • Efficiency Improvements: Ideas or past experiences in streamlining framing processes for faster turnaround or better resource utilization.

📝 Enhancement Note: For a role like this, a traditional "operations portfolio" might not be standard. However, candidates can leverage their resume and interview responses to demonstrate their framing capabilities, customer service approach, and understanding of retail processes. Highlighting specific projects or successful customer interactions can serve as a de facto portfolio.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are offered, indicating a commitment to team member well-being.

• Paid Time Off (PTO): Provides employees with paid time off, crucial for work-life balance.

• Tuition Assistance: Supports ongoing education and skill development for team members.

• Employee Discounts: Generous discounts on Michaels products, benefiting creative individuals and families.

• Other Benefits: The company website also mentions "much more," suggesting potential for additional perks.

Working Hours:

• This is a PART_TIME position. Specific hours will vary based on store needs and scheduling, but may include nights, weekends, and early mornings. The stated "ai_working_hours" of 40 suggests the potential for full-time hours or indicates the maximum hours a week, but consistent part-time employment is the stated type.

📝 Enhancement Note: Salary is estimated based on typical part-time retail roles in the specified location and experience level. Benefits are substantial for a part-time role, offering significant value beyond hourly wages. The working hours are flexible but require availability during peak retail times.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Framing)

Company Size: Large (Over 10,000 employees, based on company description and typical retail footprint)

Founded: 1973, headquartered in Irving, Texas.

Team Structure:

• The PT Framer will likely be part of a store-level team, reporting to a Framing Department Manager or Store Manager.

• They will collaborate closely with fellow sales associates, cashiers, and potentially other department specialists.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing personalized solutions.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistent execution and compliance.

• Sales & Production Focus: Driving both sales through consultative selling and quality through skilled production.

• Teamwork & Support: Encouraging a collaborative environment where team members support each other and store goals.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels positions itself as a leader in arts, crafts, and framing, emphasizing creativity and customer engagement. The culture in a retail store setting is typically fast-paced, team-oriented, and focused on delivering a positive customer experience. The company's history and scale suggest stability and established operational frameworks.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Specialist

Reporting Structure: Reports to a Framing Department Manager or Store Manager. This individual will work alongside other part-time and potentially full-time store associates.

Operations Impact: The PT Framer directly impacts store revenue through custom framing sales and customer satisfaction by providing quality products and excellent service. They also contribute to operational efficiency by maintaining department standards and supporting inventory management.

Growth Opportunities:

• Skill Specialization: Deepen expertise in custom framing techniques, design, and sales, potentially becoming a lead framer or department specialist.

• Retail Management Path: Progress into roles such as Assistant Store Manager, Store Manager, or specialized roles within visual merchandising or inventory management.

• Cross-Departmental Experience: Gain experience in other store departments, broadening retail operational knowledge.

• Leadership Development: Opportunities to take on more responsibility, train new associates, and contribute to store-level decision-making.

📝 Enhancement Note: This role serves as a foundation for a career in retail operations, particularly within specialty departments. The growth path is clearly defined within the retail hierarchy, offering opportunities for advancement for dedicated and skilled individuals. The focus on sales and customer service provides transferable skills valuable across many industries.

🌐 Work Environment

Office Type: Public Retail Store Setting.

Office Location(s): Gainesville, Florida (specifically 8171 Stonewall Shops Sq).

Workspace Context:

• The primary workspace is the retail sales floor and the custom framing shop within the store.

• The framing shop environment includes specialized equipment like a glass cutter and heat press, requiring careful operation.

• While most public areas are climate-controlled, some stock rooms may not be.

Work Schedule:

• This is a PART_TIME position.

• Work hours will vary based on business needs and may include nights, weekends, and early mornings.

• Flexibility is key for this role to cover various shifts and peak retail periods.

📝 Enhancement Note: The work environment is dynamic and customer-facing. The framing shop requires a specific set of safety protocols and technical skills. The part-time nature of the role means flexibility in scheduling is a critical aspect of the work environment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application & Screening: Review of resume and application for basic qualifications.

• Phone/Video Screening: A brief interview to assess general fit, availability, and initial interest.

• In-Person Interview: This will likely be the primary interview stage, involving:

  • Situational Questions: Assessing how you would handle common retail and framing scenarios (e.g., dealing with a difficult customer, managing a complex framing order).
  • Skills Assessment: Discussion about your experience with measuring, framing equipment, and customer service. You may be asked to demonstrate basic measuring skills or discuss your understanding of framing processes.
  • Sales Approach: Questions about how you would approach selling custom framing solutions and build customer relationships.
  • Operational Awareness: Questions related to adherence to SOPs, safety, and teamwork.

• Onboarding: If successful, an onboarding process will follow, including training on company policies, systems, and framing procedures.

Portfolio Review Tips:

• Since a formal portfolio is not typically required for this role, focus on verbalizing your skills and experience:
  • Framing Experience: Be ready to describe any framing projects you've completed, even if personal, highlighting your process, materials used, and the outcome.
  • Customer Service Stories: Prepare anecdotes about positive customer interactions, problem-solving situations, and how you contributed to customer satisfaction or sales.
  • Technical Aptitude: Discuss your comfort level with tools, equipment, and learning new technical skills.
  • Sales Approach: Explain how you would engage a customer interested in custom framing and guide them through the options.

Challenge Preparation:

• Be prepared for potential practical demonstrations or scenario-based questions:
  • Measurement Accuracy: You might be asked to measure a sample item or discuss how you ensure precision.
  • Problem-Solving Scenarios: The interviewer might present a customer request and ask how you would fulfill it.
  • Sales Pitch Practice: You might be asked to "sell" a framing service to the interviewer.

📝 Enhancement Note: The interview process will likely focus on practical skills, customer service aptitude, and a willingness to learn. Candidates should prepare to articulate their experience and potential contributions clearly and enthusiastically.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Standard framing tools, mat cutters, glass cutters, mounting equipment, potentially a heat press.

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and potentially inventory lookups.

• Basic Measuring Tools: Tape measures, rulers, calipers.

Analytics & Reporting:

• While not directly responsible for complex analytics, understanding basic sales reporting and inventory levels is beneficial.

CRM & Automation:

• Customer Relationship Management (CRM) aspects are handled through the POS system and direct customer interaction, focusing on building rapport and tracking custom orders.

• Automation is minimal for this role, primarily related to the efficient use of framing equipment.

📝 Enhancement Note: The technology stack is focused on retail operations, sales, and specialized framing equipment. Proficiency with POS systems and basic computer skills is essential, alongside the hands-on technical skills for framing.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels fosters a culture that celebrates creativity and encourages individuals to pursue their artistic passions.

• Customer Focus: A strong emphasis on providing exceptional customer service and building lasting relationships.

• Teamwork & Collaboration: Encouraging a supportive environment where team members work together to achieve store goals.

• Integrity & Respect: Upholding ethical standards and treating all individuals with respect.

• Efficiency & Quality: Commitment to delivering high-quality products and services in an efficient manner.

Collaboration Style:

• Cross-Functional Support: Associates are expected to support various store functions as needed, promoting a cohesive team effort.

• Customer-First Mindset: Collaboration often involves working together to meet customer needs and resolve issues effectively.

• Process-Oriented: Adherence to SOPs ensures consistent collaboration and operational flow.

📝 Enhancement Note: The company values align with a customer-centric, creative, and team-oriented retail environment. Team members are expected to be adaptable and supportive of both customers and colleagues.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also executing high-quality framing production within deadlines.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to highly complex.

• Productivity under Pressure: Maintaining speed and accuracy during peak retail periods or when handling multiple orders.

• Learning New Techniques: Adapting to new framing materials, designs, or equipment as introduced by the company.

Learning & Development Opportunities:

• Framing Mastery: Opportunities to become an expert in custom framing design, techniques, and materials.

• Sales Training: Development in consultative selling and customer relationship management.

• Retail Operations Knowledge: Exposure to various aspects of store operations, from merchandising to inventory.

• Potential for Advancement: Clear pathways to higher roles within the store or company structure.

📝 Enhancement Note: The role offers a solid foundation for developing specialized retail skills. The challenges are typical of customer-facing roles that require both technical proficiency and interpersonal abilities, with clear opportunities for growth.

💡 Interview Preparation

Strategy Questions:

• Custom Framing Consultation: "A customer comes in with a valuable piece of art and is unsure about framing options. How would you approach the consultation?" (Focus on active listening, understanding their needs, presenting options, educating them on materials, and guiding them to a decision.)

• Sales Target Achievement: "How would you ensure you meet your personal sales and production goals for custom framing?" (Discuss proactive customer engagement, understanding product benefits, offering upsells, and efficient workflow management.)

• Problem Solving: "A customer is unhappy with the framing on a piece they picked up. What steps would you take?" (Focus on active listening, empathy, understanding the issue, identifying a solution, and escalating if necessary, all while adhering to company policy.)

• Operational Adherence: "Why is it important to follow Standard Operating Procedures (SOPs) in a retail environment like Michaels?" (Discuss consistency, quality, safety, compliance, and customer experience.)

Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Research the company's mission, values, and history.)

• "How do you handle working in a fast-paced retail environment and managing multiple tasks?" (Highlight time management, prioritization, and ability to stay calm under pressure.)

Portfolio Presentation Strategy:

• Since a formal portfolio isn't standard, focus on your resume and your ability to articulate your experience:
  • Resume Highlights: Be ready to discuss specific achievements or responsibilities listed on your resume, especially those related to customer service, sales, or any hands-on work.
  • Verbal Case Studies: Prepare to walk the interviewer through your process for a hypothetical custom framing job or a past customer service success.
  • Skills Demonstration: Be prepared to discuss your comfort with tools and your willingness to learn any new equipment or techniques.

📝 Enhancement Note: Interview preparation should focus on demonstrating enthusiasm for the creative aspect of the role, strong customer service skills, a results-oriented mindset, and an understanding of retail operations and safety.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Tailoring: Customize your resume to highlight any relevant customer service, sales, or hands-on experience. Emphasize skills like measuring, attention to detail, and problem-solving.

• Prepare for Scenarios: Think about how you would handle common retail situations, customer inquiries, and framing challenges. Practice articulating your approach clearly and concisely.

• Research Michaels: Familiarize yourself with Michaels' products, services, and company values. Understand their commitment to creativity and customer experience.

• Highlight Transferable Skills: If you have limited direct framing experience, emphasize transferable skills such as strong communication, attention to detail, manual dexterity, and a willingness to learn.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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