PT Framer & Floor Associate Open Availability

📍 Job Overview

Job Title: PT Framer & Floor Associate (Open Availability)

Company: Michaels Stores

Location: Tampa, Florida, United States

Job Type: Part Time

Category: Retail Operations / Merchandising / Sales Support

Date Posted: August 10, 2026

Experience Level: Entry Level / 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Support the store's operational efficiency through comprehensive floor and framing services, ensuring a seamless customer experience.

• Drive sales and customer loyalty by providing expert custom framing solutions and exceptional in-store assistance.

• Maintain visual merchandising standards and product availability to enhance the shopping environment.

• Execute daily operational tasks, including cash handling, inventory management, and stock replenishment, to meet company objectives.

• Uphold safety and compliance protocols to ensure a secure and efficient work environment for both team members and customers.

📝 Enhancement Note: While this role is in a retail environment, the emphasis on "Custom Framing" and "building relationships while creating a memorable framing solution" suggests a specialized operational function within the store that requires attention to detail, precision, and customer consultation, similar to a specialized sales support or operations role. The "Open Availability" requirement is crucial for scheduling and team coverage.

📈 Primary Responsibilities

• Build and nurture customer relationships by actively engaging them and providing personalized custom framing consultations and solutions.

• Execute custom framing orders with a high degree of quality and adherence to production timelines, ensuring customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as other assigned areas, including SISO (Ship-from-Store) and Directed Replenishment.

• Provide friendly and efficient customer service, assisting shoppers in locating products, offering solutions, and ensuring a positive shopping experience.

• Operate the cash register accurately and efficiently, adhering to all cash handling procedures and standards.

• Participate actively in truck unloading and stocking processes, ensuring adherence to truck standards and completion within established timelines.

• Support company-wide shrink and safety programs through diligent adherence to procedures and proactive identification of potential risks.

• Interact with colleagues and customers in a respectful and positive manner, contributing to a collaborative and supportive team environment.

• Assist with and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, to meet evolving customer needs.

• Maintain a safe, clean, and clutter-free store environment, ensuring all areas are well-merchandised and customer-ready.

📝 Enhancement Note: The responsibilities blend direct customer engagement with back-end operational tasks. The emphasis on "Elevated ABC Deliver" and "personal designer" indicates a structured approach to sales and customer interaction within the framing department, requiring a consultative sales skill set alongside operational execution.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions.

Experience: 0-2 years of experience in a customer-facing role, with a preference for retail or sales environments. Basic computer and measuring skills are essential.

Required Skills:

• Basic computer skills for POS system operation and potential order management.

• Basic measuring skills for accurate framing and product sizing.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service orientation with a friendly and helpful demeanor.

• Effective communication and interpersonal skills for building customer relationships.

• Ability to work a flexible schedule, including nights, weekends, and early mornings, to meet "Open Availability" requirements.

• Physical stamina to stand for long periods, bend, lift, carry, and reach. Preferred Skills:

• Previous retail experience, particularly in a specialty retail or design-focused environment.

• Proven experience in selling products and/or services to customers, demonstrating an ability to close sales.

• Familiarity with visual merchandising principles and techniques.

• Experience with inventory management and stock replenishment processes.

• Basic knowledge of art, design, or framing techniques.

📝 Enhancement Note: The "Minimum Type of experience" strongly points to a need for hands-on capability with specific equipment, indicating a practical skill set is as important as customer interaction. The "Preferred Type of experience" highlights the value of direct sales and retail background.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be required for this entry-level role, candidates should be prepared to discuss past experiences demonstrating:
  • Customer Engagement Successes: Examples of building rapport and providing solutions that led to customer satisfaction or repeat business.
  • Quality of Work: Anecdotes about successfully completing tasks accurately and on time, especially in a detail-oriented capacity like custom framing.
  • Problem-Solving Scenarios: Instances where they identified and resolved an issue related to customer needs, operational efficiency, or product availability.
  • Adaptability: Demonstrations of flexibility in handling varied tasks or customer demands within a retail setting.

Process Documentation:

• Candidates should be able to articulate an understanding of following Standard Operating Procedures (SOPs) for tasks such as:
  • Order Fulfillment Workflow: Describing the steps involved in taking an order, producing it, and ensuring quality control.
  • Customer Service Protocols: Explaining how they would greet, assist, and resolve issues for customers.
  • Stocking and Merchandising Processes: Outlining how they would receive, organize, and display products to maximize sales and minimize visual clutter.
  • Cash Handling Procedures: Confirming adherence to secure and accurate transaction processing.

📝 Enhancement Note: For a floor associate role, the emphasis is less on a formal "portfolio" and more on the ability to articulate past experiences and demonstrate an understanding of established operational processes. The ability to follow SOPs and contribute to team efficiency is paramount.

💵 Compensation & Benefits

Salary Range: For a Part-Time Floor Associate with Open Availability in Tampa, FL, based on industry benchmarks for entry-level retail positions, the estimated hourly wage typically ranges from $11.00 to $15.00 per hour. This can vary based on prior experience, specific skill set, and the store's operational needs.

Benefits:

• 401(k) with employer match: Opportunity to save for retirement with company contributions.

• Employee Assistance Program (EAP): Confidential support services for personal and work-related issues.

• Medical, Dental, and Vision Coverage: Health insurance options for eligible team members.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.

• Commuter Benefits: Assistance with transportation costs to and from work.

• Tuition Assistance: Support for educational pursuits to enhance skills.

• Adoption Assistance: Financial aid for team members pursuing adoption.

• Employee Discounts: Significant savings on Michaels products and services.

• Partner Discount Programs: Access to discounts with other affiliated businesses.

Working Hours: This is a part-time position. The role requires "Open Availability," meaning the associate must be available to work various shifts, including nights, weekends, and early mornings, as scheduled by management to ensure adequate store coverage. Standard full-time hours are typically 40 hours per week, but part-time roles will be less.

📝 Enhancement Note: Salary estimates are based on general retail associate wages in the Tampa, Florida area, considering the entry-level experience requirement. The comprehensive list of benefits provided by Michaels is a significant draw for this role. The "Open Availability" is a critical factor in scheduling and likely influences the specific hours allocated.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty arts and crafts retail chain in North America, focusing on providing materials and inspiration for creative projects and celebrations.

Company Size: Michaels operates over 1,300 stores across the US and Canada, indicating a large, established retail presence. This scale means structured operational processes and a defined corporate culture.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long history in the retail sector, suggesting a stable and experienced operational framework.

Team Structure:

• Store-Level Operations: Associates typically report to a Store Manager, Assistant Store Manager, and potentially department leads (e.g., Framing Manager, if applicable). The Floor Associate role involves collaboration with all store team members.

• Cross-Functional Collaboration: Works closely with other sales floor associates, cashiers, and stockroom personnel to ensure smooth store operations, inventory flow, and customer service across all departments. Collaboration with online order fulfillment (Omni-channel) is also key.

• Customer-Centric Approach: The culture emphasizes customer engagement, creative inspiration, and providing solutions, with a strong focus on delivering a positive shopping experience.

Methodology:

• Process Adherence: Michaels relies heavily on Standard Operating Procedures (SOPs) for consistency in customer service, sales, inventory management, and operational tasks.

• Data-Driven Merchandising: While not as complex as in e-commerce, store layouts and product placement are informed by sales data and customer traffic patterns to optimize sales and product discovery.

• Efficiency Focus: Stocking, merchandising, and operational tasks are designed for efficiency to manage a high volume of products and customer interactions.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company's large footprint implies a need for highly standardized operational procedures and a strong emphasis on customer experience consistency across all locations. The "purpose to fuel the joy of creativity" suggests a culture that values passion for the arts and crafts.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations framework, focusing on direct customer interaction and in-store operational execution. It serves as a foundational role for individuals interested in a career in retail operations, sales, or merchandising.

Reporting Structure: Typically reports to a Store Manager or Assistant Store Manager, with direct supervision from department leads if applicable. Collaboration is with peers across various store functions.

Operations Impact: Associates directly impact store performance through sales generation, customer satisfaction, efficient task completion, and maintaining store standards. Their role is crucial for the day-to-day operational success and customer perception of the store.

Growth Opportunities:

• Skill Development: Opportunity to develop core retail skills, including customer service, sales techniques, product knowledge (especially in framing), POS operation, visual merchandising, and inventory control.

• Framing Specialization: Potential to become a skilled custom framer, gaining specialized expertise in design, material selection, and production, which can lead to more senior framing roles.

• Leadership Potential: Successful performance can lead to opportunities for advancement into roles such as Key Holder, Lead Associate, Department Specialist, or Assistant Manager positions within Michaels stores.

• Cross-Departmental Experience: Exposure to various aspects of store operations allows for broad retail experience, beneficial for future career moves within Michaels or the broader retail industry.

📝 Enhancement Note: This role is positioned as an entry point. Growth is typically achieved through demonstrated proficiency in core responsibilities and a willingness to take on more complex tasks or supervisory duties. The framing specialization offers a unique career path within retail operations.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor, custom framing counter, and stockroom areas.

Office Location(s): Specifically located at 11643 W Hillsborough Ave, Tampa, FL. This is a physical retail store accessible to the public.

Workspace Context:

• Customer Interaction Zone: The sales floor and framing counter are high-traffic areas requiring constant engagement and a positive attitude.

• Operational Hubs: The stockroom is used for inventory management, receiving, and replenishment, while the framing area is a dedicated workspace with specialized equipment.

• Team Collaboration Space: The store environment encourages interaction with fellow associates for task coordination, problem-solving, and mutual support.

Work Schedule: Requires open availability, meaning flexibility to work various shifts including nights, weekends, and potentially early mornings, as dictated by store operating hours and staffing needs. This role is part-time.

📝 Enhancement Note: The work environment is dynamic and customer-facing, requiring associates to be adaptable and energetic. The framing shop itself involves specialized tools and materials, necessitating careful adherence to safety protocols.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Resumes and applications will be screened for basic qualifications, including required skills and availability.

• Phone Screen: A brief call may be conducted to discuss availability, basic qualifications, and initial interest in the role.

• In-Person Interview: This will likely involve one or more interviews with store management (e.g., Store Manager, Assistant Manager). Candidates will be asked about their customer service philosophy, problem-solving abilities, experience with relevant tasks (sales, merchandising, framing), and ability to work independently and as part of a team. Behavioral questions assessing fit with company values are common.

• Practical Assessment (Potential): For the framing aspect, there might be a brief demonstration of basic measuring skills or a discussion about their approach to custom framing projects.

• Offer and Onboarding: Successful candidates will receive an offer and proceed with onboarding, including background checks and new hire paperwork.

Portfolio Review Tips:

• For this role, a formal portfolio is unlikely. Instead, focus on:

  • Resume Highlights: Clearly list relevant experience in customer service, sales, retail operations, and any framing or crafting experience.

Quantify achievements where possible (e.g., "Increased customer satisfaction scores by X%").

• Behavioral Examples: Prepare specific examples from past roles that demonstrate your ability to:

  • Build customer relationships.
  • Solve customer problems.
  • Work effectively in a team.
  • Handle busy periods and multiple tasks.
  • Maintain store standards.
  • Learn new equipment or processes.

• Framing Aptitude: Be ready to discuss your interest in custom framing, your understanding of the importance of quality and precision, and any related crafting or artistic skills.

Challenge Preparation:

• Scenario-Based Questions: Be prepared for questions like: "A customer is looking for a specific item we don't have in stock. What do you do?" or "How would you handle a customer who is unhappy with a custom framing order?"

• Operational Knowledge: Understand basic retail operations concepts such as inventory management, visual merchandising, and cash handling.

• Company Values: Research Michaels' mission and values ("Fuel the joy of creativity") and be prepared to explain how you align with them.

📝 Enhancement Note: The interview process for a retail associate role is typically focused on assessing practical skills, customer service aptitude, and cultural fit. Candidates should be ready to provide concrete examples of their abilities and enthusiasm for the role and the company's mission.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer order entry. Proficiency with a modern POS system is expected.

• Custom Framing Equipment: Includes specialized cutting tools (e.g., glass cutter), mat cutters, framing tools (e.g., staple guns, jointers), and potentially heat presses for certain applications.

• Basic Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers.

Analytics & Reporting:

• Inventory Management Systems: Used for tracking stock levels, managing replenishment, and conducting cycle counts.

• Sales Reporting Tools: Basic access to sales data for understanding performance, though direct analysis is typically done by management.

CRM & Automation:

• Customer Relationship Management (CRM) Lite: The POS system may have basic customer profile capabilities for tracking purchase history or loyalty programs.

• Order Management System: For custom framing orders, tracking status, and managing production queues.

📝 Enhancement Note: The technology stack is practical and focused on direct store operations. Proficiency with specialized framing equipment is a key technical requirement, alongside standard retail POS systems.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and creating positive experiences through helpful service and tailored solutions.

• Creativity & Inspiration: Fostering an environment that celebrates creativity and encourages customers to explore their artistic potential.

• Quality & Precision: Upholding high standards in custom framing and all product-related tasks to ensure customer delight and brand reputation.

• Teamwork & Collaboration: Working together effectively to achieve store goals, support colleagues, and ensure smooth operational flow.

• Efficiency & Accountability: Completing tasks accurately and on time, adhering to procedures, and taking ownership of responsibilities.

Collaboration Style:

• Hands-on Support: Associates are expected to assist each other with customer needs, task completion, and operational challenges.

• Open Communication: Encouraging clear communication regarding tasks, customer issues, and operational needs.

• Shared Responsibility: A collective approach to maintaining store appearance, stock levels, and overall customer experience.

📝 Enhancement Note: Michaels aims to cultivate a culture that is both customer-centric and supportive of creativity. Team members are expected to embody these values in their daily interactions and work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Effectively managing customer service inquiries, custom framing consultations, sales transactions, and in-store operational tasks simultaneously.

• Detail-Oriented Precision: Ensuring accuracy in measurements, material selection, and production for custom framing orders, as errors can be costly and impact customer satisfaction.

• Adapting to Peak Seasons: Handling increased customer traffic and sales volume during holidays and promotional periods while maintaining service quality.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding the nuances of different framing materials and techniques.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training on POS systems, framing equipment, customer service protocols, and merchandising standards.

• Framing Expertise Development: Opportunities to learn and refine custom framing skills, potentially leading to specialization.

• Cross-Training: Exposure to different areas of store operations, such as visual merchandising or inventory management, to broaden skill sets.

• Career Advancement: Clear pathways for growth into lead roles or management positions for high-performing individuals.

📝 Enhancement Note: The primary challenges revolve around the dual demands of customer-facing sales and detailed operational execution, particularly in the specialized framing area. Growth opportunities are tied to acquiring and demonstrating proficiency in these areas.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." or "How would you handle an upset customer regarding a custom framing order?"

• Sales & Framing Approach: "What interests you about custom framing?" or "How would you approach recommending framing options to a customer with a valuable piece of art?"

• Operational Efficiency: "How do you prioritize tasks when you have multiple things to do at once?" or "What steps would you take to ensure a store is well-merchandised at the end of your shift?"

Company & Culture Questions:

• "What do you know about Michaels, and why do you want to work here?"

• "How do you embody creativity in your daily life?"

• "How do you contribute to a positive team environment?" Portfolio Presentation Strategy:

• Resume Walkthrough: Be prepared to discuss your resume in detail, highlighting experiences relevant to customer service, sales, and any operational or crafting skills.

• Behavioral Examples: Have 2-3 STAR method (Situation, Task, Action, Result) examples ready that showcase your problem-solving, customer service, and teamwork abilities.

• Enthusiasm for Framing: Clearly articulate your interest in the custom framing aspect of the role and demonstrate a basic understanding of its importance to customers.

📝 Enhancement Note: Interview preparation should focus on demonstrating excellent customer service skills, a proactive attitude, a willingness to learn, and a genuine interest in Michaels and the creative arts.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Customization: Tailor your resume to highlight customer service experience, any sales achievements, retail operational tasks (stocking, merchandising, POS), and any specific framing, crafting, or artistic skills. Use keywords from the job description.

• Prepare STAR Method Examples: For each key responsibility (customer service, sales, operations, teamwork), prepare specific examples using the STAR method to illustrate your capabilities during the interview.

• Research Michaels: Familiarize yourself with Michaels' mission, values, product offerings (especially custom framing), and recent company news to demonstrate genuine interest and cultural alignment.

• Practice Availability: Be ready to clearly state your open availability and confirm your understanding of the part-time nature of the role.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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