Pt Framer-5

📍 Job Overview

Job Title: Pt Framer-5

Company: Michaels Stores

Location: Easton-4447 Southmont Way, Pennsylvania, United States

Job Type: PART_TIME

Category: Retail Operations / Custom Framing Specialist

Date Posted: June 1, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service and expert custom framing solutions within a retail environment.

• Key responsibilities include building customer relationships, executing sales and production targets for custom framing orders, and maintaining store presentation standards.

• The position involves operating specialized framing equipment and ensuring the quality and timeliness of custom order fulfillment.

• It requires adherence to Standard Operating Procedures (SOPs), supporting inventory management, and contributing to overall store operations and safety initiatives.

📝 Enhancement Note: This role is clearly a customer-facing, part-time position within a retail setting, specifically focused on the custom framing department. The "Pt Framer-5" title suggests a specific framing role, and the responsibilities highlight a blend of sales, production, and general retail duties, indicating a need for versatility and customer engagement.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Actively engage with customers to understand their framing needs and preferences.
  • Utilize the "Elevated ABC Deliver" methodology (or similar sales training) to build rapport and propose custom framing solutions that meet customer expectations and drive sales.
  • Provide product knowledge and design consultation to assist customers in selecting appropriate materials, matting, and framing styles.

• Production & Quality Control:

  • Accurately measure, cut, and assemble custom framing orders according to specifications.
  • Operate framing equipment, including mat cutters and potentially heat presses, safely and efficiently.
  • Ensure all custom framing orders are completed with a high degree of quality and delivered within the promised timeframe.

• Store Operations & Merchandising:

  • Maintain the readiness and visual appeal of the ready-made frame department, including Single Item Single Out (SISO) and directed replenishment processes.
  • Ensure assigned areas are clean, organized, and clutter-free to facilitate a positive shopping experience.
  • Assist with general store tasks, including truck unloads, stocking merchandise, and maintaining inventory levels.

• Customer Service & Transaction Management:

  • Deliver friendly and helpful customer service, assisting shoppers in locating products and providing solutions.
  • Operate the cash register accurately, adhering to all cash handling procedures and standards.
  • Support omni-channel processes, such as buy online, pick up in-store (BOPIS) or ship-from-store, as required.

• Compliance & Safety:

  • Adhere strictly to all Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and company policies.

  • Support and actively participate in shrink reduction and safety programs to maintain a secure and accident-free environment.

📝 Enhancement Note: The "Major Activities" section directly translates into these primary responsibilities, with an emphasis on customer interaction, sales execution, production quality, and general retail operational duties. The inclusion of "Elevated ABC Deliver" points to a specific sales training program that candidates should be aware of.

🎓 Skills & Qualifications

Education:

• While no specific degree is mandated, a foundational understanding of measurement and spatial reasoning is essential for custom framing.

Experience:

• 0-2 years of experience in a retail or customer-facing role.

• Experience in sales, particularly with custom products or services, is highly desirable.

Required Skills:

• Basic Computer Skills: For operating POS systems, potentially order entry software, and company communication platforms.

• Basic Measuring Skills: Essential for accurate custom framing order fulfillment.

• Equipment Operation: Ability to learn and operate framing equipment, including mat cutters and glass cutters, safely and effectively.

• Customer Service Excellence: Proven ability to engage customers, understand their needs, and provide helpful solutions in a friendly manner.

• Sales Acumen: Aptitude for selling products and services, with a focus on consultative selling for custom framing.

• Cash Handling Proficiency: Accurate and secure management of financial transactions.

Preferred Skills:

• Retail Experience: Prior work in a retail environment, understanding store operations and customer flow.

• Custom Framing Experience: Direct experience in cutting, assembling, and designing custom frames.

• Merchandising Skills: Ability to maintain appealing product displays and organized retail spaces.

• Inventory Management Awareness: Understanding of stock replenishment and inventory control principles.

• Art & Design Aptitude: A good eye for aesthetics, color, and design principles relevant to framing.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" directly inform these requirements. "Basic computer skills" and "basic measuring skills" are explicitly listed as required. The "ability to operate the framing equipment and glass cutter" is also a core requirement. "Retail experience" and "Experience selling products and/or services to customers" are clearly marked as preferred.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Candidates are not explicitly required to submit a portfolio in the initial application. However, demonstrating past success in sales, customer service, or production through resume achievements is crucial.

• For candidates with custom framing experience, highlighting specific projects with before-and-after visuals or detailing the complexity of solutions provided would be beneficial if discussing during an interview.

Process Documentation:

• Familiarity with and adherence to Standard Operating Procedures (SOPs) for all job functions, including sales, production, cash handling, and inventory management.

• Ability to follow detailed instructions for operating framing equipment and executing custom framing orders.

• Understanding of omni-channel processes and how they integrate with in-store operations.

📝 Enhancement Note: While a formal portfolio isn't mentioned, the emphasis on SOPs, specific equipment operation, and customer interaction methodologies implies a need for candidates to demonstrate their understanding and capability in following defined processes. For candidates with prior framing experience, showcasing past work (even verbally) would be advantageous.

💵 Compensation & Benefits

Salary Range:

Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are available, reflecting a commitment to team member well-being.

• Paid Time Off (PTO): Accrued PTO for time off.

• Tuition Assistance: Support for continued education and professional development.

• Employee Discounts: Generous discounts on Michaels products, fostering a connection to the brand and its offerings.

• Other Benefits: The company mentions "much more," which may include retirement savings plans (e.g., 401k), employee assistance programs, and potential for advancement.

Working Hours:

• This is a part-time position. Actual hours will vary based on business needs, but typically involve a set number of hours per week, likely between 15-25.

• Work hours include nights, weekends, and early mornings, reflecting the operational demands of a retail environment. Flexibility in scheduling is often required.

📝 Enhancement Note: The input data explicitly lists "Health Insurance", "Medical Insurance", "Dental Insurance", "Vision Insurance", "Paid Time Off", "Tuition Assistance", and "Employee Discounts" as benefits. The salary range is an estimation based on the role, location (Easton, PA), and employment type (PART_TIME), reflecting typical entry-level retail wages. The working hours are described as including "nights, weekends and early mornings".

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Framing)

Company Size: Large (Michaels Stores operates over 1,300 stores across North America, indicating a significant employee base and established corporate structure).

Founded: 1973, headquartered in Irving, Texas. This long history suggests a stable company with established processes and a strong brand presence.

Team Structure:

• Store Level: This role is part of a store team, likely reporting to a Framing Department Manager or Store Manager.

• Departmental Focus: The role has a specific focus on the Custom Framing department, requiring collaboration with other in-store associates.

• Cross-functional Collaboration: Works with sales associates, cashiers, and potentially other department specialists to ensure smooth store operations and excellent customer service.

Methodology:

• Customer-Centric Approach: Emphasizes building customer relationships and providing tailored solutions ("Elevated ABC Deliver").

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistency in sales, production, and operational tasks.

• Data-Driven (Implicit): While not explicit for this role, the company's overall operations likely involve tracking sales, inventory, and customer data to inform business decisions.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company description from the input data provides details on industry, founding date, headquarters, and scale. The "Team Structure" and "Methodology" are inferred based on typical retail store operations and the specific responsibilities outlined for the Framer role.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Specialist. This role is foundational, providing experience in customer service, sales, and technical production within a specialized department.

Reporting Structure: The Pt Framer typically reports to a Framing Department Manager or a Store Manager. This provides a direct line for guidance, training, and performance feedback.

Operations Impact: While not a traditional "operations" role in the corporate sense, this position directly impacts store-level operations by:

• Driving revenue through custom framing sales.

• Ensuring efficient production and timely order fulfillment.

• Contributing to a positive customer experience that encourages repeat business and brand loyalty.

Growth Opportunities:

• Specialization: Potential to become a Senior Framer or Framing Specialist, taking on more complex projects and mentoring newer team members.

• Cross-Training: Opportunity to gain experience in other store departments (e.g., Visual Merchandising, Inventory Management).

• Leadership Path: Progression into supervisory roles such as Assistant Store Manager or Department Manager, requiring broader retail management skills.

• Skill Development: Continuous learning in design, sales techniques, and advanced framing techniques.

📝 Enhancement Note: This analysis is based on the entry-level nature of the role and typical career paths within large retail organizations like Michaels. The "Operations Impact" is framed in terms of how this specific role contributes to the overall operational success of a retail store.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the dedicated framing shop area within the store.

Office Location(s): Easton-4447 Southmont Way, Easton, Pennsylvania. This specific store location serves the local community.

Workspace Context:

• Customer Interaction: The environment is highly customer-facing, requiring constant interaction and service provision.

• Production Area: The frame shop is a specialized workspace with tools and equipment (glass cutter, heat press) requiring careful operation and adherence to safety protocols.

• Team Collaboration: Opportunities for interaction with fellow store team members, fostering a collaborative retail environment.

• Tools & Technology: Access to POS systems, potentially design software for framing, and standard retail operational tools.

Work Schedule:

• Part-time hours, including nights, weekends, and potentially early mornings.

• The schedule will vary based on store needs and employee availability, requiring flexibility.

• The environment is climate-controlled in public areas, with potential variations in stock rooms.

📝 Enhancement Note: This section synthesizes information about the work environment from the "Work Environment" and "Physical Requirements" sections of the input, contextualizing it for a retail framing role.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of the application and resume for basic qualifications and experience.

• Phone/Video Interview: A preliminary conversation with an HR representative or hiring manager to assess general fit, interest, and basic skills.

• In-Person Interview: This will likely involve meeting with the Store Manager or Framing Department Manager.

  • Scenario-Based Questions: Expect questions about how you would handle common customer service situations, sales scenarios, and production challenges.
  • Skills Assessment: Discussion of your measuring skills, experience with tools, and any design aptitude.
  • Cultural Fit: Assessment of your alignment with Michaels' values of creativity, customer focus, and teamwork.
  • Physical Capability: Discussion of your ability to meet the physical demands of the role.

• Potential Practical Assessment: For framing roles, there might be a brief practical demonstration of measuring or cutting skills, or a discussion of how you would approach a specific framing project.

Portfolio Review Tips:

• While a formal portfolio might not be required, be prepared to discuss specific examples from past roles that demonstrate:
  • Customer Service Excellence: A time you went above and beyond for a customer.
  • Sales Success: A challenging sale you made or a time you exceeded sales targets.
  • Problem-Solving: How you resolved a customer complaint or a production issue.
  • Technical Aptitude: Your experience with tools or equipment, especially if related to crafting or precision work.

Challenge Preparation:

• Customer Scenario: Be ready to describe how you'd consult with a customer wanting to frame a valuable piece of art, considering budget, aesthetics, and preservation.

• Production Challenge: Think about how you would manage multiple custom framing orders with varying deadlines and complexity.

• Sales Pitch: Practice articulating the value of custom framing and how it enhances customer items.

• Company Research: Understand Michaels' mission, products, and commitment to creativity.

📝 Enhancement Note: This section is based on standard retail hiring practices and the specific nature of the Pt Framer role, inferring likely interview stages and preparation strategies.

🛠 Tools & Technology Stack

Primary Tools:

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer order entry.

• Custom Framing Software/Equipment:

  • Measuring Tools: Tape measures, rulers, calipers.
  • Cutting Tools: Mat cutters (e.g., Logan, Fletcher), glass cutters.
  • Assembly Tools: Framing points, staples, glue guns, potentially small saws or joiners.
  • Heat Press: For applying adhesive or sealing certain materials.

• Computer/Tablet: For accessing company systems, training modules, and potentially design software.

Analytics & Reporting:

• Basic reporting on individual sales performance and order volume may be tracked through the POS system.

CRM & Automation:

• Customer Relationship Management (CRM): Likely a basic system integrated with the POS to track customer purchase history and preferences for framing.

• Omni-channel Integration: Systems supporting online orders for in-store pickup or fulfillment from the store.

📝 Enhancement Note: This list is derived from the job description's mention of "framing equipment," "glass cutter," "heat press," "cash register," and "basic computer skills," along with standard retail technology.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels fosters a culture that celebrates creativity and encourages artistic expression. This role directly contributes by helping customers bring their creative visions to life through framing.

• Customer Focus: A strong emphasis on providing excellent customer service, building relationships, and ensuring customer satisfaction.

• Teamwork & Collaboration: Encouraging associates to support each other, share knowledge, and work together to achieve store goals.

• Efficiency & Quality: Striving for accuracy and timeliness in production while adhering to company standards and procedures.

• Inclusivity: Michaels is committed to the full inclusion of all qualified individuals, promoting a welcoming environment for team members and customers.

Collaboration Style:

• Team-Oriented: Associates are expected to work together to cover all aspects of store operations, from sales floor to back stock.

• Service-Driven: Collaboration often revolves around assisting customers and ensuring a seamless shopping and service experience.

• Process-Focused: Team members work within defined SOPs, requiring clear communication and adherence to established workflows.

📝 Enhancement Note: These values are inferred from the company's stated purpose ("fuel the joy of creativity and celebration"), Equal Opportunity Employer statement, and the nature of a customer-facing retail role requiring teamwork and process adherence.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales and Production: Effectively managing customer consultations and sales while also completing framing orders accurately and on time.

• Handling Diverse Customer Needs: Adapting to a wide range of customer requests, budgets, and artistic preferences.

• Physical Demands: Meeting the requirements of standing for long periods, lifting heavy items, and working with tools.

• Learning Curve for Equipment: Becoming proficient and safe with framing machinery and tools.

• Seasonal Fluctuations: Managing workload during peak retail seasons and promotional periods.

Learning & Development Opportunities:

• Advanced Framing Techniques: Opportunities to learn new methods, materials, and design principles in custom framing.

• Sales & Customer Service Training: Development of consultative selling skills and advanced customer interaction techniques.

• Product Knowledge: Deepening understanding of art conservation, various frame materials, and display techniques.

• Cross-Departmental Skills: Potential to learn about other areas of the retail store operations.

• Career Advancement: Paths into leadership roles within Michaels stores.

📝 Enhancement Note: Challenges are identified based on the core responsibilities and physical requirements. Growth opportunities are typical for entry-level retail roles with specialized functions.

💡 Interview Preparation

Strategy Questions:

• Scenario-Based: "A customer wants to frame a valuable family photo but has a limited budget. How would you approach this?" (Assesses consultative selling, problem-solving, and product knowledge.)

• Process & Procedure: "Describe your understanding of Standard Operating Procedures (SOPs) and why they are important in a retail environment." (Tests adherence to company policies and operational discipline.)

• Technical Skills: "What experience do you have with measuring tools or cutting equipment? How do you ensure accuracy?" (Evaluates practical skills and attention to detail.)

• Customer Service: "Tell me about a time you dealt with a difficult customer. How did you resolve the situation?" (Gauges conflict resolution and customer service skills.)

Company & Culture Questions:

• "What attracts you to Michaels, and what do you know about our commitment to creativity?" (Assesses company research and cultural alignment.)

• "How do you handle working as part of a team, especially during busy periods?" (Evaluates teamwork and collaboration skills.)

Portfolio Presentation Strategy:

• If you have previous framing or art/craft experience:

  • Prepare to walk through 1-2 examples of framing projects you've completed.
  • Highlight the customer's initial request, your design recommendations, the materials used, and the final outcome.
  • Quantify impact where possible (e.g., "customer was delighted," "project was completed under budget").

• If you don't have direct framing experience:

  • Focus on transferable skills: projects where you demonstrated precision, attention to detail, customer interaction, or sales success.

  • Use resume achievements to illustrate your capabilities in areas like measuring, problem-solving, and meeting deadlines.

📝 Enhancement Note: These questions and strategies are tailored to assess the specific competencies required for a Pt Framer role, focusing on sales, production, customer service, and cultural fit within Michaels.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided Workday job portal link.

• Resume Customization: Tailor your resume to highlight any experience in customer service, sales, working with tools, measuring, or creative/craft-related activities. Use keywords from the job description like "custom framing," "customer service," "sales," and "measuring skills."

• Prepare for Interview Scenarios: Think through examples that showcase your ability to handle customer interactions, solve problems, and demonstrate attention to detail. Practice explaining your experience with tools or any relevant technical skills.

• Company Research: Familiarize yourself with Michaels' mission, values, and product offerings, especially their framing services. Understand their commitment to creativity and customer experience.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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