PT Framer 2

📍 Job Overview

Job Title: PT Framer 2

Company: Michaels Stores

Location: Lethbridge, Alberta, Canada

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-09-08

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is centered on providing exceptional customer service within a retail environment, specifically focusing on custom framing solutions.

• Key responsibilities include building customer relationships, driving sales through personalized framing consultations, and ensuring high-quality production of framing orders.

• The position also involves maintaining visual merchandising standards for the ready-made frame department and other assigned store areas, contributing to an efficient and appealing shopping experience.

• Operational duties include cash handling, assisting with inventory management (SISO and Directed Replenishment), and supporting omni-channel processes to meet customer needs.

📝 Enhancement Note: While the job title is "PT Framer 2," the description indicates a comprehensive retail associate role with a specialization in custom framing. The "2" might denote a specific level within the framing department or a general associate role with framing duties. The emphasis on customer relationship building and sales through design consultation suggests a consultative sales approach rather than purely transactional.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Proactively engage customers, build rapport, and understand their needs to recommend tailored custom framing solutions.
  • Utilize Elevated ABC Deliver methodology to consultatively sell framing products and services, aiming to meet and exceed sales targets.
  • Provide a memorable and positive customer experience that encourages repeat business and referrals.

• Custom Framing Production & Quality:

  • Accurately measure artwork and select appropriate materials (mats, frames, glass, hardware) based on customer specifications and design best practices.
  • Operate framing equipment, including mat cutters, saws, and heat presses, with precision and adherence to safety protocols.
  • Ensure all framing orders are completed to a high standard of quality and delivered within the promised timeframe.

• Store Operations & Merchandising:

  • Maintain the visual presentation and stock levels of the ready-made frame department, ensuring it is well-merchandised, clean, and organized.
  • Assist with SISO (Sales In, Stock Out) and Directed Replenishment processes to ensure accurate inventory counts and product availability.
  • Execute store opening and closing procedures, including cash register operation, accurate cash handling, and end-of-day reconciliation.

• Inventory Management & Stocking:

  • Participate in the truck un-load and stocking processes, ensuring efficient and accurate placement of merchandise according to store standards and within operational budgets.
  • Monitor stock levels and communicate replenishment needs to management to prevent stockouts and optimize inventory turnover.

• Safety & Compliance:

  • Adhere strictly to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws, safety regulations, and operational standards.

  • Support and actively participate in shrink prevention and safety initiatives to maintain a secure and accident-free work environment.

  • Report any safety hazards or policy violations promptly to management.

📝 Enhancement Note: The responsibilities emphasize a blend of direct sales, technical framing skills, and general retail operations. The "Elevated ABC Deliver" is a specific sales methodology that candidates should research prior to applying. The mention of SISO and Directed Replenishment points to a structured inventory management system.

🎓 Skills & Qualifications

Education: No specific educational degree is listed as a requirement, suggesting that practical skills and on-the-job training are prioritized.

Experience: Candidates should possess basic computer and measuring skills. The ability to operate framing equipment and a glass cutter is essential. Previous retail experience and experience selling products or services are preferred.

Required Skills:

• Customer Service Excellence: Ability to build rapport, understand customer needs, and provide solutions in a friendly and engaging manner.

• Custom Framing Consultation: Skills in guiding customers through design choices, material selection, and the framing process.

• Basic Measuring & Math Skills: Precision in taking measurements for artwork and framing components.

• Equipment Operation: Proficiency in operating framing equipment, including mat cutters, saws, and glass cutters.

• Cash Handling: Accurate and secure management of financial transactions via the cash register.

• Merchandising & Display: Ability to maintain visually appealing and well-stocked product displays.

• Basic Computer Proficiency: Familiarity with point-of-sale (POS) systems and basic computer applications.

• Adherence to SOPs: Commitment to following established procedures for sales, production, and safety.

Preferred Skills:

• Retail Sales Experience: Proven track record in a retail sales environment, ideally with a consultative sales approach.

• Sales Training/Methodology: Familiarity with sales frameworks like Elevated ABC Deliver.

• Art & Design Acumen: A good eye for aesthetics, color theory, and design principles relevant to framing.

• Inventory Management Systems: Experience with systems like SISO or similar stock management processes.

• Omni-channel Support: Understanding of and ability to assist with online order fulfillment and in-store pickup processes.

📝 Enhancement Note: The "0-2 years" experience level implies that extensive prior experience in custom framing is not mandatory, but a foundational understanding of retail and customer interaction is highly valued. The ability to learn and operate specialized equipment is a key requirement.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Sales Consultation Examples: Showcase instances where you guided customers to a solution, highlighting your consultative approach and problem-solving skills. (e.g., a complex framing project you helped a customer with).

• Quality & Timeliness: Provide examples of projects completed to a high standard, emphasizing your ability to meet deadlines.

• Visual Merchandising Contributions: If possible, include photos or descriptions of displays you helped create or maintain that improved product presentation or sales.

• Process Adherence: Briefly describe how you ensure accuracy and quality in your work, linking it to following established procedures.

Process Documentation:

• Workflow Design (Implied): While not explicitly asked for, candidates can demonstrate understanding by explaining how they would approach a customer consultation from initial greeting to final order placement, detailing the steps involved in a custom framing order.

• Implementation & Automation (Basic): Show awareness of using tools like the cash register, POS system, and framing equipment efficiently to complete tasks.

• Measurement & Analysis (Implied): Candidates should be prepared to discuss how they track their sales performance or contribute to store metrics.

📝 Enhancement Note: A formal portfolio is not explicitly requested, but candidates should be prepared to discuss their experience and skills through examples during the interview. Highlighting instances of successful customer interactions, quality work, and efficient process execution will be beneficial. The ability to articulate one's process for handling custom framing orders is key.

💵 Compensation & Benefits

Salary Range: Based on the "Part time" employment type, "Entry Level" experience, and location in Lethbridge, Alberta, Canada, the estimated hourly wage for this role would typically fall between CAD $16.00 to CAD $20.00 per hour. This estimate is derived from current market data for similar retail associate and custom framing positions in Alberta, considering the cost of living and average retail wages.

Benefits:

• Health Insurance: Comprehensive coverage including medical, dental, and vision plans.

• Paid Time Off (PTO): Accrued paid leave for vacation, personal days, or sick leave.

• Tuition Assistance: Support for employees pursuing further education.

• Employee Discounts: Generous discounts on Michaels products and services.

• Other Benefits: Potential for other benefits as outlined by The Michaels Companies Inc.

Working Hours: This is a part-time position. While the job description mentions a standard 40-hour workweek in the context of "work hours include nights, weekends and early mornings," as a part-time role, the actual hours will be less than full-time, with scheduling likely varying based on business needs and employee availability, including nights, weekends, and early mornings.

📝 Enhancement Note: The salary range is an estimate based on industry benchmarks for part-time retail positions in Canada. Actual compensation will be determined by experience, qualifications, and specific store needs. The benefits listed are standard for The Michaels Companies, Inc. and apply to eligible part-time team members.

🎯 Team & Company Context

🏢 Company Culture

Industry: The company operates in the Arts & Crafts Retail industry, serving as a primary destination for creative supplies, custom framing, and event/celebration products across North America.

Company Size: The Michaels Companies, Inc. operates over 1,300 stores across 49 states and Canada, indicating a large, established retail organization with a significant workforce. This size implies structured processes and opportunities for career development within a large network.

Founded: Michaels was founded in 1973 and is headquartered in Irving, Texas. This long history suggests a stable company with deep roots in the creative retail market.

Team Structure:

• Store Level: The Framer will be part of a store team led by a Store Manager, Assistant Store Manager, and potentially department leads (e.g., Framing Manager/Lead).

• Reporting: This role reports to store management.

• Collaboration: Expected to collaborate closely with fellow sales associates, cashiers, and potentially other framing specialists to ensure seamless customer service and operational efficiency across all store functions. Cross-functional collaboration is inherent in a retail environment where all team members support the overall customer experience.

Methodology:

• Data Analysis (Basic): While not a data-heavy role, understanding sales performance and inventory levels (SISO) is part of the daily routine.

• Workflow Planning: Efficiently managing customer orders, production schedules, and stocking tasks to meet operational demands.

• Automation: Utilizing POS systems and framing equipment to streamline tasks and improve efficiency.

Company Website: www.michaels.com

📝 Enhancement Note: The company's purpose, "to fuel the joy of creativity and celebration," is a strong indicator of a culture that values creativity, customer engagement, and a positive, supportive atmosphere. The large scale of Michaels means established operational procedures and a defined brand identity.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations and customer service framework, specifically focused on custom framing. It serves as a foundational role for individuals looking to gain experience in customer-facing sales, specialized craft services, and general retail operations.

Reporting Structure: The Framer reports to the store management team, which provides direction, training, and performance feedback. This structure offers direct mentorship opportunities.

Operations Impact: The Framer directly impacts the customer experience by providing expert advice and creating high-quality custom framing solutions, which can significantly influence customer satisfaction and sales revenue. They also contribute to the overall store's operational efficiency through accurate stocking, merchandising, and sales transactions.

Growth Opportunities:

• Skill Development: Opportunity to become a highly skilled custom framer, mastering techniques, design principles, and customer consultation.

• Advancement within Retail: Potential to move into roles such as Lead Framer, Assistant Store Manager, or Store Manager within Michaels, leveraging experience in sales, operations, and team leadership.

• Cross-Functional Training: Exposure to various aspects of retail operations, including merchandising, inventory, and customer service, can broaden skill sets.

• Specialization: Deepen expertise in custom framing, potentially leading to specialized roles or responsibilities within the company's framing division (e.g., Artistree).

📝 Enhancement Note: The growth path at Michaels is clearly defined within retail management and specialized operational areas like custom framing. The company's emphasis on internal development suggests a supportive environment for career progression for dedicated employees.

🌐 Work Environment

Office Type: This is a public retail store setting. The work environment is dynamic, customer-centric, and involves interaction with a wide range of individuals.

Office Location(s): The specific location is Lethbridge, Alberta, Canada, at 501 1st Ave S Ste Y07. This is a retail store environment within a shopping center or commercial area.

Workspace Context:

• Collaborative Environment: Team members work together to serve customers, manage store operations, and maintain the store's appearance.

• Tools & Technology: Access to framing equipment (mat cutters, saws, heat presses), glass cutters, cash registers, POS systems, and basic computer terminals.

• Customer Interaction: Frequent opportunities to interact with customers, understand their creative projects, and provide solutions.

• Dynamic Pace: The environment can be fast-paced, especially during peak shopping seasons or promotional events.

Work Schedule: The role requires flexibility, with work hours potentially including nights, weekends, and early mornings to accommodate customer traffic and operational needs. This is a part-time position, meaning scheduled hours will vary.

📝 Enhancement Note: The work environment is typical of a retail store, demanding adaptability, customer focus, and the ability to handle diverse tasks. The frame shop area requires specific attention to safety due to the tools and materials used.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and resume, potentially a brief phone screen to assess basic qualifications and interest.

• In-Person Interview: Typically involves meeting with the Store Manager or Assistant Store Manager. This will likely include behavioral questions about customer service, problem-solving, teamwork, and experience with sales or creative tasks.

• Skills Demonstration: May involve a practical demonstration of basic measuring skills or a discussion about how you would approach a custom framing consultation.

• Store Walkthrough: Candidates may be asked to walk through the store, demonstrating product knowledge and customer interaction.

• Cultural Fit Assessment: Evaluation of how well the candidate aligns with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• Prepare Examples: While a formal portfolio isn't required, have specific examples ready to discuss:

  • A time you went above and beyond for a customer.
  • A challenging sales situation you navigated successfully.
  • How you maintain organization and attention to detail in your work.
  • Any experience you have with art, design, or crafting.

• Highlight Relevant Skills: Emphasize any experience with sales, customer service, or hands-on creative work.

• Demonstrate Learning Aptitude: Be prepared to discuss how you learn new skills, especially technical ones like operating framing equipment.

• Showcase Enthusiasm: Express genuine interest in Michaels, custom framing, and helping customers bring their creative visions to life.

Challenge Preparation:

• Customer Scenario: Be ready to respond to hypothetical customer scenarios, such as a customer unsure about framing choices or a complaint about a product.

• Sales Approach: Discuss how you would approach a customer to offer custom framing services.

• Problem-Solving: Prepare examples of how you've solved problems in previous roles, particularly those related to customer satisfaction or operational efficiency.

📝 Enhancement Note: The interview process will likely focus on assessing practical skills, customer service aptitude, and alignment with the company's creative and customer-centric culture. Being able to articulate experiences with specific examples will be crucial.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Mat cutters, framing saws, glass cutters, heat presses, and potentially other specialized tools for mat cutting and frame assembly.

• Cash Register & POS System: For processing sales transactions, managing customer accounts, and potentially accessing inventory information.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate artwork and mat sizing.

Analytics & Reporting:

• Sales Reports: Access to basic sales performance data through the POS system.

• Inventory Management Systems: Familiarity with or ability to learn systems like SISO and Directed Replenishment for tracking stock levels and product movement.

CRM & Automation:

• Customer Relationship Management (CRM): The POS system may have basic CRM functionalities to track customer purchases and preferences.

• Workflow Automation (Basic): Utilizing the POS system and specialized equipment to efficiently process orders and complete tasks.

• Communication Tools: Internal communication methods for team coordination.

📝 Enhancement Note: Proficiency with specialized framing equipment and standard retail POS systems is essential. The ability to quickly learn and adapt to specific company software for inventory and sales management will be important.

👥 Team Culture & Values

Operations Values:

• Creativity: A core value that permeates the company, encouraging a passion for arts, crafts, and personalized solutions.

• Customer Focus: Prioritizing customer satisfaction through helpful service, expert advice, and creating positive experiences.

• Teamwork: Collaboration and mutual support among team members to achieve store goals and provide seamless service.

• Integrity: Adhering to ethical standards, operational procedures, and safety protocols.

• Passion for Making/Creating: A shared enthusiasm for the creative process, which translates into helping customers with their projects.

Collaboration Style:

• Cross-Functional Integration: Team members are expected to support each other across various store functions, from sales and framing to stocking and customer service.

• Process Review & Feedback: A culture that encourages following established procedures while also being open to feedback and suggestions for improvement.

• Knowledge Sharing: Encouraging team members to share expertise, particularly in areas like custom framing design and customer service techniques.

📝 Enhancement Note: Michaels fosters a culture that values creativity and customer engagement. Team members are encouraged to be supportive and collaborative, working together to create a positive environment for both customers and staff.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Production: Effectively managing customer consultations and sales targets while also meeting production deadlines for custom framing orders.

• Handling Diverse Customer Needs: Catering to a wide range of artistic tastes, budgets, and project complexities.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and working with tools, which can be physically demanding.

• Adapting to New Products/Trends: Staying updated on new framing materials, design trends,, and company promotions.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepen knowledge in framing techniques, materials, and design principles through hands-on experience and potential company training.

• Sales & Customer Service Skills: Develop advanced consultative selling techniques and customer relationship management abilities.

• Retail Operations Knowledge: Gain comprehensive understanding of store operations, inventory management, and visual merchandising.

• Potential for Leadership: Opportunities to advance into lead or management roles within the retail store environment.

📝 Enhancement Note: The challenges are typical for a specialized retail role, requiring a blend of technical skill, sales acumen, and physical capability. The growth opportunities are strong for individuals looking to build a career in retail or specialized craft services.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you helped a customer find the perfect solution for a creative project." (Prepare to discuss a specific custom framing consultation or a similar customer-centric problem-solving scenario.)

• "How would you approach a customer who seems unsure about their framing choices?" (Focus on your consultative sales approach, active listening, and guiding them through options.)

• "How do you ensure accuracy and quality when working on detailed projects like custom framing?" (Highlight your attention to detail, adherence to SOPs, and quality control measures.) Company & Culture Questions:

• "Why are you interested in working for Michaels, specifically in custom framing?" (Research Michaels' mission, values, and its position in the creative industry.)

• "How do you contribute to a positive and collaborative team environment?" (Provide examples of teamwork and supporting colleagues.)

• "How do you handle situations where you need to balance multiple tasks or customer requests simultaneously?" (Demonstrate your ability to prioritize and manage time effectively in a dynamic retail setting.) Portfolio Presentation Strategy:

• Articulate Your Process: Be ready to walk through how you would handle a custom framing order from initial customer interaction to completion.

• Highlight Problem-Solving: Share specific examples where you overcame challenges to satisfy a customer's needs or improve a process.

• Quantify Achievements (if possible): If you have sales experience, mention any metrics you contributed to (e.g., exceeded sales targets, improved customer satisfaction scores).

• Showcase Passion: Convey your enthusiasm for creativity, art, and helping customers bring their visions to life.

📝 Enhancement Note: Prepare to discuss specific examples that showcase your customer service, sales, problem-solving, and creative aptitude. Understanding Michaels' brand and culture will be key to answering company-specific questions effectively.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels careers portal.

• Resume Optimization: Tailor your resume to highlight relevant experience in customer service, sales, any creative or artistic background, and any experience with tools or equipment. Use keywords from the job description such as "custom framing," "customer service," "sales," and "merchandising."

• Portfolio Preparation: While a formal portfolio isn't required, mentally prepare specific examples of your customer service successes, problem-solving skills, and any experience with design or hands-on creative work to share during interviews.

• Interview Preparation: Practice answering behavioral and situational questions related to customer interaction, sales scenarios, and teamwork. Research Michaels' mission, values, and products.

• Company Research: Familiarize yourself with Michaels' brand, its commitment to creativity, and its role in the community. Understand the importance of custom framing as a key service offering.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

---