PT Framer-13

📍 Job Overview

Job Title: PT Framer-13

Company: Michaels Stores

Location: Port St. Lucie, Florida, United States

Job Type: Part time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-08-28

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role is focused on delivering exceptional customer experiences within a retail environment, specifically within the custom framing department.

• Responsibilities include direct customer engagement, sales consultation for custom framing solutions, and maintaining visual merchandising standards.

• Operational duties encompass order fulfillment, inventory management, and adherence to Standard Operating Procedures (SOPs).

• The position requires proficiency in basic computer skills, measuring techniques, and the safe operation of specialized framing equipment.

📝 Enhancement Note: This role is classified as Entry Level, indicating that while prior retail or sales experience is beneficial, it is not strictly required. The focus is on developing foundational skills in customer service, sales, and operational execution within a specialized retail segment. The "PT" designation confirms this is a part-time position.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging with shoppers and understanding their custom framing needs using the "Elevated ABC Deliver" methodology.
  • Provide expert consultation on framing solutions, guiding customers through design choices, material selection, and pricing to close sales and meet production targets.
  • Acknowledge customers promptly, assist with product location, and offer solutions to enhance their shopping experience.

• Custom Framing Operations:

  • Execute custom framing orders with a high degree of quality and timeliness, ensuring client satisfaction.
  • Operate framing equipment, including specialized machinery and glass cutters, safely and efficiently.
  • Maintain the ready-made frame department and other assigned areas, including SISO (Slightly In, Slightly Out) and Directed Replenishment processes.

• Store Operations & Merchandising:

  • Ensure a safe, clean, and clutter-free store environment by adhering to merchandising standards and organizational plans.
  • Maintain the ready-made frame department and other assigned areas, ensuring products are displayed attractively and are in stock.
  • Participate actively in truck unloading and stocking processes, adhering to established truck standards and timelines.

• Point of Sale & Compliance:

  • Operate the cash register efficiently and accurately, adhering to all cash handling procedures and standards.
  • Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements.
  • Support shrink and safety programs by following established protocols and reporting any concerns.

• Team Collaboration & Support:

  • Interact positively and respectfully with colleagues, remaining constructive even in challenging situations.

  • Contribute to a positive team environment by embodying the organization's vision and values, serving as a role model for others.

  • Assist with Omni-channel processes as needed, ensuring a seamless customer experience across all touchpoints.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct customer interaction and operational execution. The emphasis on "Elevated ABC Deliver" suggests a structured sales approach designed to foster customer loyalty and drive custom framing sales, which is a key performance indicator for this role.

🎓 Skills & Qualifications

Education:

• No formal education requirements are specified, indicating a focus on practical skills and on-the-job training. Experience:

• Minimum Experience:

  • Demonstrated basic computer skills.
  • Proficiency in basic measuring skills.
  • Ability to operate framing equipment and glass cutters.

• Preferred Experience:

  • Previous retail experience, ideally in a sales or customer-facing role.

  • Prior experience selling products and/or services to customers, with a proven ability to consult and close sales. Required Skills:

• Customer Service Excellence: Ability to engage customers, understand needs, and provide solutions.

• Custom Framing Consultation: Skill in guiding customers through design choices and material selection.

• Sales Acumen: Aptitude for selling products and services, driving revenue through consultations.

• Operational Execution: Adherence to SOPs, quality control in order fulfillment, and maintaining store standards.

• Basic Technical Proficiency: Competence with computers, measuring tools, and specialized framing equipment.

Preferred Skills:

• Retail Sales Experience: Proven track record in a retail sales environment.

• Visual Merchandising: Ability to maintain attractive and organized product displays.

• Inventory Management: Understanding of stock replenishment and inventory control principles.

• Cash Handling Proficiency: Accurate and secure management of financial transactions.

📝 Enhancement Note: The "Minimum Type of experience" and "Preferred Type of experience" sections clearly delineate the baseline requirements versus desirable attributes. This suggests that the company is willing to train candidates with strong foundational skills and a positive attitude, particularly in customer service and basic technical operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio isn't explicitly required for this entry-level role, candidates are encouraged to highlight relevant experiences in their application and during interviews.

• Process Optimization Examples: Be prepared to discuss instances where you improved a process, even in a non-professional setting (e.g., organizing a personal project, streamlining a task).

• Metrics & Efficiency: If applicable, share examples of how you contributed to efficiency or met targets in previous roles (e.g., sales goals, order completion times).

• System Implementation: While not a primary focus, mention any experience with POS systems or basic computer software.

• ROI Demonstration: For sales-related experience, be ready to articulate how your efforts contributed to revenue generation or customer satisfaction.

Process Documentation:

• The role requires adherence to established Standard Operating Procedures (SOPs). Candidates should demonstrate an understanding of following documented processes.

• Workflow Design & Optimization: While not designing workflows, candidates should show an ability to follow and potentially suggest minor improvements to existing operational workflows.

• Implementation & Automation: Familiarity with using tools and equipment as per instructions.

• Measurement & Analysis: Understanding the importance of metrics like sales targets and on-time order completion.

📝 Enhancement Note: For an entry-level retail position, a formal portfolio is unlikely. However, candidates should be ready to articulate their experience and skills through examples during the interview process, focusing on their ability to follow processes and contribute to sales and operational efficiency.

💵 Compensation & Benefits

Salary Range:

• Based on the "Part time" employment type, entry-level experience, and retail nature of the role in Port St. Lucie, Florida, the estimated hourly wage typically falls between $12.00 - $16.00 per hour. This range is a benchmark for similar retail positions in the region, considering the specific duties of custom framing and sales. Benefits:

• Core Benefits (Eligibility may vary based on hours worked and tenure):

  • 401(k) with employer match: Retirement savings plan with company contributions.
  • Employee Assistance Program (EAP): Confidential support for personal and work-related issues.
  • Medical, Dental, and Vision Coverage: Comprehensive health insurance options.
  • Telemedicine Services: Convenient access to healthcare professionals remotely.
  • Flexible Spending Accounts (FSAs): Pre-tax accounts for healthcare or dependent care expenses.
  • Commuter Benefits: Assistance with transportation costs.
  • Tuition Assistance: Support for continuing education and skill development.
  • Adoption Assistance: Financial support for employees adopting a child.
  • Various Voluntary Insurance Options: Additional coverage for life, disability, etc.

• Everyday Perks:

  • Employee Discounts: Significant discounts on Michaels products and services.

  • Access to Partner Discount Programs: Savings on various goods and services outside of Michaels. Working Hours:

• This is a Part-time position. Actual hours will vary based on store needs and scheduling, but typically range from 10-25 hours per week.

• Work hours include nights, weekends, and early mornings, reflecting the demands of a retail environment.

📝 Enhancement Note: The salary estimate is based on current retail industry benchmarks for entry-level positions in Florida, factoring in the specialized nature of custom framing. The extensive list of benefits indicates Michaels' commitment to employee well-being, though eligibility for many will depend on the specific part-time hours worked.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts & Crafts Retail / Home Decor / Specialty Framing

Company Size: Large (Over 10,000 employees globally, based on LinkedIn data for The Michaels Companies, Inc.)

Founded: 1973, headquartered in Irving, Texas. Michaels has a long-standing presence in the North American retail landscape.

Team Structure:

• Operations Focus: This role is part of the store-level operations team, reporting to store management (e.g., Store Manager, Assistant Manager, or Framing Department Manager).

• Cross-functional Collaboration: Team members collaborate closely with each other to ensure smooth store operations, customer service, and inventory management. Collaboration also extends to supporting Omni-channel fulfillment.

• Specialization: While part of a broader retail team, this position has a specific focus on the custom framing department, requiring specialized knowledge and customer interaction skills.

Methodology:

• Customer-Centric Approach: The company emphasizes building customer relationships and delivering memorable experiences, as highlighted by the "Elevated ABC Deliver" methodology.

• Process Adherence: Strict adherence to Standard Operating Procedures (SOPs) is crucial for maintaining consistency, quality, and compliance across all stores.

• Data-Driven Merchandising: While not directly analytical, the role involves executing merchandising plans that are often informed by data on customer behavior and sales trends.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates as a large, established retail entity. The culture likely balances a focus on creativity and customer engagement with the operational discipline required for a large-scale retail chain. The emphasis on SOPs and structured sales methodologies indicates a need for reliable and process-oriented individuals.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate / Custom Framing Specialist

• This role serves as a foundational position within the Michaels retail operations framework. It is designed for individuals beginning their careers or seeking to gain experience in retail sales, customer service, and specialized product knowledge (custom framing). The scope is focused on individual contribution within a specific department and store. Reporting Structure:

• Typically reports to a direct supervisor such as a Framing Department Manager, Assistant Store Manager, or Store Manager. This structure allows for clear guidance, training, and performance management within the store environment. Operations Impact:

• The primary impact of this role is on direct customer satisfaction and sales within the custom framing department. By providing excellent service and expert advice, the Framer contributes to customer loyalty, repeat business, and the overall revenue of the store. They also ensure the visual appeal and operational efficiency of their assigned area. Growth Opportunities:

• Skill Development:

  • Advanced Custom Framing Techniques: Opportunities to learn more complex framing methods, material knowledge, and design principles.
  • Sales & Customer Service Mastery: Developing stronger sales consultation skills, relationship building, and problem-solving abilities.
  • Retail Operations Proficiency: Gaining experience in merchandising, inventory management, POS operations, and store upkeep.

• Advancement Paths:

  • Senior Framer / Framing Specialist: Taking on more responsibility within the framing department, potentially mentoring new team members.
  • Key Holder / Shift Leader: Moving into roles with increased operational oversight and responsibility during shifts.
  • Department Manager: Progressing to manage a specific department within the store.
  • Assistant Store Manager / Store Manager: Aspiring to leadership roles overseeing all store operations.

• Cross-Functional Exposure: Potential to gain exposure to other areas of store operations or learn about the broader Michaels business through company resources and internal mobility.

📝 Enhancement Note: Michaels presents clear pathways for growth from entry-level positions. The structured training and defined career progression suggest that ambitious individuals can build a long-term career within the company, moving from specialized roles to broader retail management.

🌐 Work Environment

Office Type: Public Retail Store Setting

Office Location(s): Port St. Lucie, FL - A public retail store environment where team members interact directly with customers.

Workspace Context:

• Customer Interaction Space: The primary workspace involves engaging with customers on the sales floor and within the custom framing design area. This requires a friendly, approachable, and professional demeanor.

• Operations & Production Area: Includes the framing shop, which contains specialized equipment like a glass cutter and heat press. This area requires adherence to safety protocols. Stock rooms may also be part of the workspace and may not always be climate-controlled.

• Tools & Technology: Access to point-of-sale (POS) systems, basic computer terminals for order entry and lookup, and specialized framing tools.

Work Schedule:

• This is a part-time position with variable hours.

• Availability is required for nights, weekends, and early mornings to meet store operational needs.

• The environment is dynamic, requiring flexibility and the ability to multitask in a fast-paced retail setting.

📝 Enhancement Note: The work environment is typical of a retail setting, emphasizing direct customer interaction and operational tasks. The framing shop itself is a specialized area that requires careful attention to safety and the proper use of equipment.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: May involve an online application, followed by a brief phone screen or automated interview to assess basic qualifications and availability.

• In-Person Interview: Typically conducted by the hiring manager (e.g., Store Manager, Framing Manager). This will likely include:

  • Behavioral Questions: Assessing customer service skills, problem-solving abilities, and teamwork. Be prepared to discuss past experiences using the STAR method (Situation, Task, Action, Result).
  • Situational Questions: Posing hypothetical scenarios related to customer interactions, sales challenges, or operational issues to gauge judgment and approach.
  • Skills Assessment: Discussion of your comfort level with basic computer skills, measuring, and any experience with tools or equipment.
  • Framing Consultation Simulation: You might be asked to role-play a customer interaction where you help a customer choose framing options.

• Final Interview: Potentially with a higher-level manager or a panel, focusing on cultural fit and long-term potential.

Portfolio Review Tips:

• Resume Focus: Ensure your resume clearly highlights any customer service, sales, or hands-on experience.

Quantify achievements where possible (e.g., "Increased customer satisfaction scores by X%," "Assisted Y customers per day").

• Showcase Relevant Skills: Even without a formal portfolio, be ready to discuss specific examples of:

  • Customer Service Scenarios: How you handled a difficult customer, went above and beyond, or resolved an issue.
  • Sales Consultations: How you identified customer needs and recommended products.
  • Operational Tasks: Experience with stocking, merchandising, or using equipment.
  • Problem-Solving: Instances where you identified an issue and found a solution.

• Demonstrate Enthusiasm: Express genuine interest in custom framing, art, and helping customers bring their creative visions to life.

Challenge Preparation:

• Customer Service Role-Play: Practice scenarios where you assist a customer with a framing project, asking clarifying questions about their art, budget, and desired aesthetic.

• Product Knowledge: Familiarize yourself with common framing materials (matting, glass types, wood/metal frames) and their benefits. Research Michaels' custom framing offerings if possible.

• Operational Scenarios: Be ready to discuss how you would handle tasks like processing an order, managing inventory for frames, or ensuring a clean workspace.

📝 Enhancement Note: For this entry-level role, the "portfolio" will primarily be your resume and your ability to articulate relevant experiences and demonstrate key skills during the interview. Focus on preparation for behavioral and situational questions, and practice role-playing customer interactions.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment:

  • Mat Cutters: Essential for precise cutting of mat boards.
  • Frame Moulding Cutters/V-Nailers: Used for cutting and assembling frames.
  • Heat Press: For applying adhesive or specialized finishes.
  • Glass Cutters: For sizing glass or acrylic to fit frames.

• Point of Sale (POS) System: For processing transactions, managing sales, and potentially customer order lookups.

• Basic Computer Skills: Required for order entry, accessing product information, and potentially internal communication.

Analytics & Reporting:

• Sales Performance Metrics: While not directly analyzing data, the role contributes to metrics such as sales revenue, average transaction value, and units sold within the framing department.

• Inventory Tracking: May involve using the POS system or specific inventory management tools to monitor stock levels for framing supplies and ready-made frames.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: The "Elevated ABC Deliver" methodology implies a CRM-like approach to customer interaction, focusing on building relationships and tracking customer preferences for future engagement.

• Order Management Systems: Integrated within the POS or a dedicated system to track custom framing orders from placement to completion.

📝 Enhancement Note: Proficiency with specialized framing equipment is a key technical requirement. Familiarity with retail POS systems is also important. The company likely uses proprietary or widely adopted retail management software for order processing and inventory.

👥 Team Culture & Values

Operations Values:

• Creativity & Passion: Michaels values a passion for creativity and helping customers bring their artistic visions to life. This translates to a supportive environment for creative expression.

• Customer Focus: A core value is prioritizing the customer experience, ensuring satisfaction through attentive service and helpful solutions.

• Teamwork & Respect: Collaboration and mutual respect are emphasized, fostering a positive and inclusive work environment where team members support each other.

• Integrity & Accountability: Upholding company policies, ethical standards, and taking ownership of responsibilities are crucial.

• Excellence & Quality: A commitment to delivering high-quality custom framing solutions and maintaining store standards is expected.

Collaboration Style:

• Cross-Functional Integration: Team members are expected to work together seamlessly, supporting each other across different store functions (e.g., sales floor, framing, stocking).

• Open Communication: Encouraging feedback and clear communication to resolve issues and improve processes.

• Shared Goals: Working collectively towards store sales targets, customer satisfaction goals, and operational efficiency.

📝 Enhancement Note: The culture at Michaels appears to be a blend of fostering creativity and maintaining operational discipline. The emphasis on customer-centricity, teamwork, and integrity suggests an environment where individuals who are both creative and reliable can thrive.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling customer consultations, order fulfillment, merchandising, and operational tasks simultaneously in a fast-paced retail setting.

• Managing Customer Expectations: Effectively communicating the capabilities and timelines of custom framing to meet diverse customer needs and budgets.

• Learning Specialized Equipment: Mastering the safe and efficient operation of various framing tools and machinery.

• Seasonal Fluctuations: Adapting to busy periods (e.g., holidays, back-to-school) and managing workload accordingly.

Learning & Development Opportunities:

• On-the-Job Training: Comprehensive training provided on custom framing techniques, sales processes, and store operations.

• Product Knowledge Expansion: Continuous learning about new materials, design trends, and framing solutions.

• Sales & Service Skill Enhancement: Opportunities to refine sales techniques, customer engagement strategies, and problem-solving abilities.

• Potential for Advancement: Clear pathways for career progression within Michaels' retail management structure, as outlined in the Career & Growth Analysis section.

📝 Enhancement Note: The challenges are typical for a hands-on retail role with specialized duties. The company's investment in training and clear growth paths provide significant opportunities for individuals looking to develop within the retail sector.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales:

  • "Describe a time you helped a customer find the perfect solution for their needs. What was your approach?" (Prepare a STAR method answer focusing on consultation and problem-solving.)
  • "How would you handle a customer who is unsure about their framing choices or budget?" (Focus on active listening, offering options, and guiding them through the decision-making process.)
  • "Imagine a customer brings in a very valuable or sentimental item for framing. What steps would you take?" (Emphasize care, consultation, and reassurance.)

• Operations & Process:

  • "How do you ensure accuracy when taking measurements or completing orders?" (Highlight attention to detail, double-checking, and following procedures.)
  • "What is your experience with operating equipment or tools? How do you ensure safety?" (Discuss any relevant experience and your commitment to safety protocols.)
  • "How do you prioritize tasks when you have multiple customers and operational duties demanding your attention?" (Focus on time management, communication, and task prioritization.)

• Company & Culture:

  • "Why are you interested in working at Michaels, specifically in custom framing?" (Show genuine interest in creativity, art, and customer service.)

  • "What do you know about Michaels' custom framing services?" (Research the company's offerings to demonstrate preparedness.)

  • "How do you contribute to a positive team environment?" (Emphasize collaboration, respect, and a willingness to help colleagues.) Portfolio Presentation Strategy:

• Since a formal portfolio isn't expected, focus on your resume and your ability to articulate your experiences.

• Resume Walkthrough: Be ready to walk the interviewer through your resume, highlighting customer service, sales, and any technical or hands-on experience.

• Case Study Examples: Prepare 1-2 concise examples of how you've successfully:

  • Solved a customer's problem.
  • Made a sale through effective consultation.
  • Improved an efficiency in a previous role (even personal projects).

• Demonstrate Passion: Convey your enthusiasm for art, creativity, and helping customers.

Challenge Preparation:

• Role-Playing: Practice scenarios where you act as a framer, consulting with a "customer" (interviewer) on their framing project. Be prepared to ask probing questions about the artwork, desired style, and budget.

• Problem-Solving: Think about common retail challenges (e.g., out-of-stock items, customer complaints) and how you would address them.

• Enthusiasm & Professionalism: Maintain a positive attitude and professional demeanor throughout the interview process.

📝 Enhancement Note: The interview preparation should focus on demonstrating core retail competencies: customer service, sales ability, operational awareness, and a positive attitude. For this specific role, showing enthusiasm for art and creativity is a significant plus.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal via the provided URL.

• Resume Customization: Tailor your resume to highlight customer service, sales experience, any technical skills (measuring, tools), and your ability to follow procedures. Use keywords from the job description such as "customer service," "sales," "custom framing," "merchandising," and "SOPs."

• Prepare for Behavioral Questions: Review common interview questions and prepare specific examples using the STAR method to showcase your skills and experiences.

• Research Michaels: Familiarize yourself with Michaels' mission, values, and custom framing services. Understand their commitment to creativity and customer experience.

• Practice Role-Playing: Rehearse customer interaction scenarios, focusing on consultation, problem-solving, and product recommendation for custom framing projects.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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