PT Customer Photo/Art Framer

📍 Job Overview

Job Title: PT Customer Photo/Art Framer

Company: Michaels Stores

Location: Carson City, Nevada, United States

Job Type: Part-time

Category: Retail Operations / Customer Service

Date Posted: 2026-09-05

Experience Level: Entry-level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Deliver exceptional customer service by building strong relationships and providing tailored custom framing solutions.

• Execute sales and production targets within the Custom Framing department, ensuring high-quality, on-time order fulfillment.

• Maintain visual merchandising standards for the ready-made frame department and other assigned store areas.

• Support overall store operations, including inventory management, stocking, cash handling, and omni-channel processes.

📝 Enhancement Note: This role is positioned as a customer-facing, hands-on position within a retail environment. The emphasis on "Elevated ABC Deliver" and "personal designer" suggests a consultative sales approach within the framing services, requiring strong interpersonal skills and a consultative selling methodology. The "PT" designation clearly indicates a part-time commitment.

📈 Primary Responsibilities

• Build and nurture customer relationships by actively engaging, understanding their needs, and recommending appropriate custom framing solutions.

• Execute the complete custom framing order process, from initial consultation and design to production and timely delivery, ensuring adherence to quality standards.

• Manage and maintain the ready-made frame department, ensuring it is well-merchandised, organized, and fully stocked according to planograms and directives.

• Provide a welcoming and efficient shopping experience by assisting customers in locating products, answering inquiries, and maintaining a clean, safe, and clutter-free store environment.

• Operate the cash register accurately and efficiently, adhering to all cash handling procedures and company standards.

• Participate actively in truck un-load and stocking processes, ensuring compliance with established standards and contributing to efficient inventory management.

• Support company-wide initiatives related to shrink reduction and safety programs, upholding all Standard Operating Procedures (SOPs) and Company programs.

• Assist with and execute omni-channel processes, such as buy online, pick up in-store (BOPIS) and ship-from-store, to enhance customer convenience and sales opportunities.

📝 Enhancement Note: Responsibilities highlight a dual focus on direct customer interaction and operational execution. The role requires proficiency in both sales/design (custom framing) and general retail operations (merchandising, stocking, POS). The emphasis on SOPs and compliance indicates a structured operational environment.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is typically expected for entry-level retail roles. Specific higher education is not mandated, but a strong understanding of basic math and measurement is critical.

Experience:

• 0-2 years of experience in a customer-facing role, with a preference for retail environments.

• Demonstrated ability to learn and apply new skills, particularly in equipment operation and sales techniques. Required Skills:

• Basic computer proficiency for order entry and potential system navigation.

• Accurate basic measuring skills essential for framing specifications.

• Ability to operate framing equipment and a glass cutter safely and effectively.

• Strong customer service and interpersonal communication skills for building rapport and understanding customer needs.

• Basic cash handling and point-of-sale (POS) operation skills.

• Ability to follow Standard Operating Procedures (SOPs) and safety guidelines. Preferred Skills:

• Previous retail sales experience, with a proven track record of meeting sales targets.

• Experience in selling products and/or services, particularly in a consultative manner.

• Familiarity with visual merchandising principles for retail environments.

• Experience with custom framing or art services is a plus.

📝 Enhancement Note: The required skills are fundamental for a retail associate, with specific emphasis on the technical aspects of framing. Preferred skills point towards candidates who can quickly contribute to sales performance and understand the consultative nature of the framing business. The "0-2" experience level suggests that comprehensive training will be provided for specialized tasks.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly stated, candidates should be prepared to discuss past experiences demonstrating their ability to handle customer interactions, problem-solve, and execute tasks efficiently.

• Examples of successful customer service interactions and how they led to positive outcomes (e.g., sales, customer satisfaction).

• Demonstration of basic measuring and operational skills through anecdotal evidence or problem-solving scenarios during the interview.

• Understanding of how to follow procedural guidelines (SOPs) and ensure quality in output. Process Documentation:

• Ability to learn and adhere to Standard Operating Procedures (SOPs) for framing, sales, and store operations.

• Understanding of workflow for custom framing orders, from customer consultation to final product delivery.

• Demonstrated capacity to follow company guidelines for merchandising, stocking, and cash handling processes.

📝 Enhancement Note: Given the entry-level nature of the role, a traditional "portfolio" is unlikely. However, candidates should be prepared to articulate their experience and skills through behavioral examples that highlight their understanding of processes, customer service, and operational execution. The emphasis is on the ability to follow established processes rather than design them.

💵 Compensation & Benefits

Salary Range: $13.75 - $16.20 per hour. This range reflects entry-level pay for a part-time retail associate with specialized framing duties in the Carson City, Nevada area.

Benefits:

• 401(k) with employer match: Provides long-term financial planning support.

• Employee Assistance Program (EAP): Offers confidential counseling and support services.

• Medical, Dental, and Vision Coverage: Comprehensive health benefits for eligible employees.

• Telemedicine Services: Convenient access to healthcare professionals remotely.

• Flexible Spending Accounts (FSAs): Pre-tax savings for healthcare and dependent care expenses.

• Commuter Benefits: Assistance with transportation costs.

• Tuition Assistance: Support for continuing education and skill development.

• Adoption Assistance: Financial support for employees building their families.

• Voluntary Insurance Options: Additional insurance coverage for specific needs.

• Employee Discounts: Significant discounts on Michaels products and services, including custom framing.

Working Hours: This is a part-time position. While the specific hours per week are not detailed, the job description notes that work hours include nights, weekends, and early mornings, aligning with typical retail operating schedules. The base pay range suggests a potential for approximately 20-30 hours per week, assuming typical part-time employment.

📝 Enhancement Note: The salary range is competitive for entry-level, part-time retail positions in Nevada, considering the specialized framing duties. The extensive benefits package is notable for a part-time role, indicating Michaels' commitment to employee well-being and development. The mention of overtime compensation indicates adherence to labor laws for part-time roles that may exceed standard weekly hours.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest arts and crafts specialty retailer in North America, serving a broad customer base interested in creative projects, home decor, and celebrations.

Company Size: Large (over 1,300 stores in North America). This indicates a well-established corporate structure with standardized processes and robust training programs, but also a need for efficient, scalable operational execution at the store level.

Founded: 1973. With decades of experience, Michaels has a long-standing reputation and a deep understanding of its market and customer base. This longevity suggests stability and a commitment to its brand.

Team Structure:

• The immediate team will consist of store associates, likely including other framers, sales associates, and a store manager or assistant manager.

• Reporting structure is hierarchical, with the Customer Photo/Art Framer reporting to store management.

• Cross-functional collaboration is essential, involving coordination with other departments for inventory, customer service, and omni-channel fulfillment. Methodology:

• Data analysis is primarily focused on sales performance, inventory levels, and customer traffic within the store and specifically within the framing department.

• Workflow planning and optimization are guided by Standard Operating Procedures (SOPs) to ensure consistency and efficiency across all stores.

• Automation is minimal at this role level; focus is on efficient manual execution of processes and basic system usage (POS, potentially basic computer for order entry).

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is centered around creativity, celebration, and customer engagement. As a large retailer, there's a strong emphasis on standardized processes and customer experience. The "Elevated ABC Deliver" methodology suggests a structured approach to customer interaction focused on building relationships and driving sales.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level, individual contributor position within the retail operations framework. It focuses on executing defined tasks related to customer service, sales, and operational maintenance within a specific department (Custom Framing).

Reporting Structure: The Customer Photo/Art Framer reports directly to the Store Manager or an Assistant Manager responsible for framing operations. This direct reporting line ensures clear communication and accountability within the store hierarchy.

Operations Impact: While not directly managing large-scale operations, this role significantly impacts store-level performance through:

• Driving revenue via custom framing sales and upselling.

• Enhancing customer loyalty through exceptional service and quality product delivery.

• Maintaining store presentation and stock levels, which directly affect the customer shopping experience and overall sales potential.

• Contributing to operational efficiency through adherence to SOPs and participation in stocking. Growth Opportunities:

• Skill Advancement: Opportunity to become a highly skilled custom framer, potentially leading to specialized roles or training in advanced framing techniques.

• Retail Leadership: Progression to roles such as Lead Framer, Key Holder, Assistant Manager, or Store Manager within Michaels, leveraging gained retail and operational experience.

• Cross-Departmental Expertise: Development of broader retail skills by working in other store departments, potentially leading to roles in visual merchandising, inventory management, or specialized sales.

• Training & Development: Access to Michaels' training programs for product knowledge, sales techniques, and operational procedures, which can be foundational for future career growth.

📝 Enhancement Note: The growth path for this role is within the retail operations structure of Michaels, moving from a specialized part-time associate to potentially supervisory or management positions. The emphasis is on developing core retail competencies and demonstrating leadership potential.

🌐 Work Environment

Office Type: A public retail store setting. The primary workspace will be the sales floor and the dedicated Custom Framing shop area within the store.

Office Location(s): Carson City, Nevada (911 Topsy Ln Ste 112). This is a specific retail store location.

Workspace Context:

• The environment is customer-centric, requiring constant interaction with the public in a climate-controlled retail space.

• The framing shop is a specialized area equipped with framing equipment and a glass cutter, necessitating adherence to safety protocols.

• Opportunities for team interaction exist with fellow store associates during shifts, particularly during stocking, truck unloads, and busy periods.

Work Schedule: This is a part-time position. The schedule will involve working nights, weekends, and early mornings, typical for retail operations, to cover store operating hours. Flexibility is required to meet business needs.

📝 Enhancement Note: The work environment is dynamic and fast-paced, typical of a retail store. The framing shop component adds a hands-on, technical element to the customer service and sales duties.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review to assess basic qualifications, experience, and alignment with required skills.

• In-Person Interview: Typically with the Store Manager or Assistant Manager. This will involve:

  • Behavioral Questions: To assess customer service aptitude, problem-solving abilities, and teamwork (e.g., "Tell me about a time you dealt with a difficult customer," "How do you prioritize tasks?").
  • Situational Questions: To gauge how candidates would handle specific scenarios related to framing, sales, and store operations (e.g., "A customer wants a frame for a unique piece of art, how would you approach this?").
  • Skills Assessment: Discussion or demonstration of basic measuring skills and understanding of equipment operation.
  • Company Culture Fit: Questions to ensure alignment with Michaels' values of creativity, customer focus, and teamwork.

• Practical Assessment (Potentially): A brief hands-on task or scenario might be presented to evaluate basic measuring or operational aptitude.

Portfolio Review Tips:

• Since a formal portfolio isn't expected, focus on preparing strong "stories" from your past experiences. Use the STAR method (Situation, Task, Action, Result) to describe how you've handled customer interactions, sales, or operational tasks.

• Be ready to discuss your understanding of custom framing services and how you would approach consulting with a customer about their art.

• Highlight any experience with tools, precision tasks, or detail-oriented work.

• Emphasize any retail sales experience, focusing on consultative selling and achieving targets. Challenge Preparation:

• Prepare to answer questions about how you would handle common retail challenges like demanding customers, stock shortages, or needing to multitask during busy periods.

• Think about how you would ensure accuracy and quality in a detail-oriented task like framing.

• Be ready to articulate your understanding of the importance of visual merchandising and maintaining a clean, organized store.

📝 Enhancement Note: The interview process is designed to assess practical skills, customer service orientation, and cultural fit for a retail environment. Candidates should focus on demonstrating their ability to learn, follow procedures, and engage positively with customers.

🛠 Tools & Technology Stack

Primary Tools:

• Cash Register/POS System: For processing sales transactions, handling cash, and potentially managing customer orders.

• Framing Equipment: Specific machinery used for cutting mats, assembling frames, and finishing custom framing orders. This includes:

  • Glass Cutter: For precise cutting of glass or acrylic.
  • Mat Cutter: For creating custom-sized mat openings.
  • Frame Assembly Tools: Such as jointers, staplers, and gluing equipment.

• Basic Computer: For order entry, accessing product information, and potentially internal communications.

Analytics & Reporting:

• POS Reports: Basic sales data generated by the cash register system, used by management for performance tracking.

• Inventory Management Systems: Potentially used for tracking stock levels of ready-made frames and framing supplies.

CRM & Automation:

• Customer Database (within POS): May store customer order history and contact information for repeat business and loyalty programs.

• Limited Automation: The role involves manual execution of tasks; automation is primarily at the corporate or system level (e.g., inventory replenishment alerts).

📝 Enhancement Note: The technology stack is primarily focused on direct customer transaction processing and specialized equipment for the framing service. Proficiency is expected in manual operation and basic system use, rather than complex software management.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A primary value, emphasizing building relationships and delivering exceptional service to drive sales and loyalty.

• Creativity & Celebration: Aligning with Michaels' brand, fostering an environment that supports creative expression and helping customers celebrate life's moments.

• Teamwork & Respect: Encouraging a collaborative atmosphere where associates support each other to achieve store goals and maintain a positive work environment.

• Efficiency & Quality: A commitment to executing tasks accurately, adhering to SOPs, and delivering high-quality products and services, particularly in custom framing.

• Safety: Prioritizing a safe working environment for both team members and customers.

Collaboration Style:

• Cross-functional Integration: Associates are expected to collaborate across different store functions (sales floor, framing shop, stock room) to ensure smooth operations and customer satisfaction.

• Process Adherence: A culture that values following established procedures to ensure consistency and quality.

• Feedback Exchange: Openness to receiving and providing constructive feedback to improve individual and team performance.

📝 Enhancement Note: The culture emphasizes a blend of customer-centricity, creative passion, and operational discipline. Team members are expected to be both service-oriented and process-driven.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Priorities: Juggling customer service, custom framing consultations, production tasks, merchandising, and stocking duties simultaneously.

• Customer Expectations: Managing diverse customer needs and expectations for custom framing, from budget-conscious shoppers to those seeking high-end solutions.

• Technical Skill Acquisition: Learning to operate framing equipment and glass cutters safely and with precision.

• Sales Pressure: Meeting sales targets for custom framing and other store products in a part-time capacity.

• Physical Demands: The role requires standing for long periods, lifting, bending, and reaching, which can be physically demanding.

Learning & Development Opportunities:

• Custom Framing Expertise: Becoming highly proficient in design principles, material selection, and advanced framing techniques.

• Sales and Customer Service Skills: Developing consultative selling techniques and enhancing interpersonal communication abilities.

• Retail Operations Knowledge: Gaining a broad understanding of store management, inventory control, merchandising, and POS systems.

• Leadership Potential: Opportunities to take on more responsibility, potentially leading to supervisory roles within the store.

📝 Enhancement Note: This role offers significant opportunities for skill development in both customer service and specialized craft execution. The challenges are typical of a hands-on retail position, with a clear path for growth into more senior operational roles.

💡 Interview Preparation

Strategy Questions:

• "Describe your approach to assisting a customer who is unsure about what they want for their custom framing project." (Focus on consultative selling, active listening, and offering solutions).

• "How would you ensure accuracy and quality when cutting a mat or assembling a frame?" (Emphasize attention to detail, following measurements, and utilizing equipment correctly).

• "Imagine you have a customer waiting for a custom frame consultation, but there's also a truck un-load happening and another customer needs help at the register. How would you prioritize?" (Demonstrate ability to multitask, communicate with team members, and manage customer flow). Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Research the company's mission, values, and product offerings).

• "How do you handle repetitive tasks while maintaining a positive attitude?" (Connect to the SOPs and the importance of consistency in retail operations).

• "Why are you interested in a part-time role specifically in custom framing?" (Show genuine interest in the craft and customer interaction aspects). Portfolio Presentation Strategy:

• While no formal portfolio is required, be prepared to verbally "walk through" your experience.

• For customer service examples, use the STAR method:

  • Situation: Briefly describe the context.
  • Task: What was your responsibility?
  • Action: What specific steps did you take?
  • Result: What was the outcome, and what did you learn?

• For skills like measuring or operating equipment, be ready to describe your process and any safety precautions you would take.

• Highlight any experience with sales or exceeding expectations in previous roles.

📝 Enhancement Note: Interview preparation should focus on demonstrating a customer-first mindset, attention to detail, a willingness to learn, and the ability to work effectively in a retail environment. Highlighting any past experience with crafts, design, or precision work will be beneficial.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Michaels Careers portal.

• Resume Customization: Tailor your resume to highlight customer service experience, any relevant technical skills (measuring, tool use), and any sales achievements. Use keywords from the job description such as "customer service," "custom framing," "sales," "merchandising," and "cash handling."

• Prepare for Behavioral Questions: Review common interview questions for retail roles and prepare specific examples using the STAR method to demonstrate your skills in customer interaction, problem-solving, and task execution.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), company values, and mission. Understand their approach to customer engagement and creativity.

• Practice Articulation: Be ready to clearly and concisely discuss your experience and how it aligns with the responsibilities of a Customer Photo/Art Framer, particularly your ability to learn and execute custom framing processes.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.