PT Customer Framer

📍 Job Overview

Job Title: PT Customer Framer

Company: Michaels Stores

Location: Dublin, California, United States

Job Type: Part Time

Category: Retail Operations / Customer Service

Date Posted: 2026-09-07

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on direct customer engagement within a retail environment, specifically in the custom framing department.

• Key responsibilities include building customer relationships, understanding their needs for custom framing solutions, and ensuring a positive in-store shopping experience.

• The position involves operational tasks such as maintaining department standards, assisting with inventory, and operating point-of-sale systems.

• It requires adherence to Standard Operating Procedures (SOPs) and company programs to ensure compliance and operational efficiency.

📝 Enhancement Note: While the title "Customer Framer" and the description focus on art and framing, the broader responsibilities and company context place this role within a retail operations framework. The "PT" designation signifies a part-time commitment. The role requires a blend of customer-facing sales skills and back-end operational execution.

📈 Primary Responsibilities

• Customer Relationship Building: Engage customers using Elevated ABC Deliver methodology to build rapport and understand their custom framing needs, aiming to deliver exceptional solutions.

• Sales & Production: Drive sales and production targets within the Custom Framing department by effectively consulting with customers on design, material selection, and project scope.

• Quality Framing Execution: Complete custom framing orders with a high degree of quality and adherence to established timelines, ensuring customer satisfaction.

• Department Maintenance: Maintain the ready-made frame department, including merchandising, stock levels (SISO - Single Item Single Order), and directed replenishment to ensure an attractive and functional shopping space.

• In-Store Customer Experience: Provide friendly and helpful customer service, assist customers in locating products, and maintain a well-merchandised and in-stock store environment to facilitate shopping.

• Operational Compliance: Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws, regulations, and company standards.

• Shrink & Safety Support: Actively participate in and support company shrink reduction and safety programs to maintain a secure and accident-free environment.

• Team Collaboration & Professionalism: Interact positively and respectfully with colleagues, remain positive and respectful in challenging situations, and promote organizational values and a positive image.

• Inventory & Stocking: Participate in truck unloading and stocking processes, ensuring adherence to truck standards and completion within budget, contributing to efficient inventory management.

• Point-of-Sale (POS) Operations: Operate the cash register accurately and execute cash handling procedures according to company standards.

• Omni-channel Support: Assist with and support various omni-channel processes, ensuring a seamless customer experience across different sales channels.

📝 Enhancement Note: The responsibilities highlight a dual focus on direct customer interaction for sales and service, alongside essential retail operational duties. The "Elevated ABC Deliver" is a specific sales and service methodology that candidates should research. The mention of "SISO" and "Directed Replenishment" points to inventory management practices.

🎓 Skills & Qualifications

Education: High school diploma or equivalent is generally expected for entry-level retail positions. Specific higher education is not explicitly required but may be beneficial for career advancement.

Experience:

• Required:

  • Basic computer skills for operating POS systems and potentially internal communication platforms.
  • Basic measuring skills essential for custom framing consultations and order accuracy.
  • Ability to learn and operate framing equipment and a glass cutter safely and effectively.

• Preferred:

  • Previous retail experience, providing familiarity with store operations, customer interactions, and sales environments.

  • Proven experience in selling products and/or services to customers, demonstrating an ability to consult, recommend, and close sales. Required Skills:

• Customer Service Excellence: Ability to engage customers, understand their needs, and provide solutions with a friendly and helpful demeanor.

• Custom Framing Consultation: Skill in discussing design options, materials, and project requirements with customers.

• Sales Acumen: Aptitude for driving sales, meeting targets, and upselling or cross-selling relevant products and services.

• Cash Handling & POS Operation: Proficiency in operating a cash register and accurately managing financial transactions.

• Basic Technical Aptitude: Ability to learn and operate specialized equipment like framing machines and glass cutters.

• Merchandising & Presentation: Understanding of how to maintain visually appealing and well-stocked retail displays.

• Inventory Awareness: Basic understanding of stock levels and replenishment processes.

• Adherence to Procedures: Commitment to following Standard Operating Procedures (SOPs) and company guidelines.

• Teamwork & Collaboration: Ability to work effectively with a team and contribute to a positive work environment.

• Problem-Solving: Capacity to address customer issues or operational challenges effectively.

Preferred Skills:

• Retail Sales Experience: Previous direct experience in a retail sales role, particularly in custom services or home decor.

• Consultative Selling: Experience in understanding customer needs and recommending solutions that meet those needs, common in custom service environments.

• Visual Merchandising: Advanced skills in creating attractive and effective product displays.

• Basic Math Skills: For accurate measurements, calculations, and cash handling.

📝 Enhancement Note: The "0-2 years" experience level suggests that while preferred experience is beneficial, the core requirements focus on trainability and foundational skills. The emphasis on "Elevated ABC Deliver" implies a need for candidates open to learning and adopting specific sales and service techniques.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly requested for this entry-level, part-time role, candidates should be prepared to discuss past experiences that demonstrate the required skills.

• Process Documentation: Be ready to articulate how you have followed established processes (SOPs) in previous roles. Examples of understanding and executing procedures accurately are valuable.

• System Familiarity: While specific system experience isn't listed, be prepared to discuss your comfort level with basic computer systems, POS terminals, and your ability to learn new software quickly.

• ROI Demonstration (Conceptual): For this role, demonstrating an understanding of how your contributions (e.g., sales, customer satisfaction, efficiency) positively impact the store's performance (ROI) is more important than presenting hard data.

Process Documentation:

• Candidates should be able to speak to their understanding of following defined workflows for customer service, sales transactions, and framing order processing.

• Discussing how you would learn and implement new processes related to custom framing or store operations is key.

• Be prepared to discuss how you would track your performance or contribute to team metrics related to sales, customer satisfaction, and order completion.

📝 Enhancement Note: For an entry-level, part-time role like this, a formal "portfolio" is unlikely to be required. However, candidates should prepare to showcase their skills through discussion and by referencing past experiences that align with the job requirements. The focus will be on trainability, customer service aptitude, and operational awareness.

💵 Compensation & Benefits

Salary Range: $17.50 - $20.60 per hour. This range is provided based on the "Total Base Pay Range for this Position" explicitly stated in the job description. The upper end of the range may be accessible to individuals with more extensive relevant experience or those who demonstrate exceptional performance during the hiring process.

Benefits:

• Retirement Savings: 401(k) with employer match.

• Health & Wellness:

  • Employee Assistance Program (EAP) for support services.
  • Medical, Dental, and Vision coverage (eligibility may vary based on hours worked and employment status).
  • Telemedicine services for convenient healthcare access.

• Financial Flexibility:

  • Flexible Spending Accounts (FSAs) for healthcare and dependent care.
  • Commuter benefits to help with transportation costs.

• Professional Development:

  • Tuition assistance for continued education.
  • Adoption assistance to support team members growing their families.

• Insurance: Various voluntary insurance options available.

• Perks:

  • Employee discounts on Michaels products.

  • Access to partner discount programs. Working Hours: The job is listed as "Part time." While the description mentions "40" in ai_working_hours, this likely refers to a standard full-time week benchmark. As a part-time role, expect hours to be less than 40 per week, with scheduling likely including nights, weekends, and early mornings as per the "Work Environment" section. Flexibility in availability is crucial.

📝 Enhancement Note: The salary range is clearly stated. Benefits are comprehensive for a retail position, though eligibility for health benefits typically depends on average hours worked for part-time employees. The mention of "40" in ai_working_hours is likely a default system value; the "Part time" employment type and description confirm reduced hours.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is a leading retailer in North America for arts, crafts, and home decor, operating a large network of physical stores and an e-commerce presence.

Company Size: Over 1,300 stores in 49 states and Canada. This indicates a large, established retail operation with significant brand recognition.

Founded: 1973, headquartered in Irving, Texas. Michaels has a long history in the retail sector, suggesting a stable and experienced company structure.

Team Structure:

• Store-Level Operations: This role is part of a store-level team, likely reporting to a Framing Department Manager or a Store Manager.

• Functional Specialization: Within the store, there's specialization in areas like custom framing, sales, and general store operations.

• Cross-Functional Collaboration: Team members will collaborate across various store functions, including assisting customers on the sales floor, processing transactions at the register, and potentially supporting inventory and stocking teams.

Methodology:

• Customer-Centric Approach: The company emphasizes "fueling the joy of creativity and celebration" and aims to be the "leading destination for creating and celebrating." This translates to a strong focus on customer experience and service.

• Process Adherence: Strong emphasis on Standard Operating Procedures (SOPs) for consistency, compliance, and operational efficiency across all stores.

• Data-Informed Merchandising: While not explicitly detailed for this role, a large retailer like Michaels likely uses data to inform merchandising, inventory management, and sales strategies.

Company Website: www.michaels.com

📝 Enhancement Note: The company culture is rooted in creativity and customer service. The large scale of operations means a structured environment with clear procedures. As a part-time role, integration into the broader team dynamics will be key.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level, part-time retail associate position. It serves as a foundational role for individuals looking to gain experience in customer service, sales, and retail operations.

Reporting Structure: Typically reports to a Framing Department Lead, Assistant Store Manager, or Store Manager, depending on the store's organizational structure.

Operations Impact: While not a strategic operations role, the Customer Framer contributes to store-level operational success through excellent customer service, accurate order fulfillment, efficient sales processes, and maintaining store standards, all of which directly impact customer satisfaction and revenue.

Growth Opportunities:

• Skill Development: Opportunity to develop skills in custom framing design, sales consultation, customer relationship management, and retail operations.

• Advancement within Michaels: Potential to move into roles like Framing Department Lead, Key Holder, Assistant Manager, or other specialized retail positions within Michaels, depending on performance, availability, and further development.

• Cross-Training: Possibility of cross-training in other store departments to broaden retail experience.

📝 Enhancement Note: This role is a stepping stone. Growth is primarily within the retail environment, focusing on enhancing customer interaction and operational execution skills. Career progression will depend on individual initiative and business needs.

🌐 Work Environment

Office Type: Public retail store setting. The primary work environment is the sales floor and the custom framing shop within a Michaels store.

Office Location(s): The specific store is located at 7890 Dublin Blvd, Dublin, California. This is a typical suburban retail location.

Workspace Context:

• Customer Interaction: A significant portion of time is spent interacting directly with customers on the sales floor and in the framing area.

• Tools & Technology: Access to framing equipment, glass cutters, heat presses, cash registers (POS systems), and potentially basic computer terminals for lookups or order management.

• Team Interaction: Opportunities for collaboration with other store associates and management. The environment requires teamwork to manage store operations and customer flow.

Work Schedule: Part-time hours, including nights, weekends, and early mornings. The "Work Environment" section notes that while public areas are climate-controlled, some stock rooms may not be. There might be occasional outdoor work for retrieving carts or during truck unload.

📝 Enhancement Note: This is a hands-on, customer-facing role in a dynamic retail setting. The work environment requires adaptability to customer traffic, different operational tasks, and varied scheduling.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and complete online application.

• Screening Call: A brief phone or video call with HR or a hiring manager to assess basic qualifications, interest, and availability.

• In-Person Interview: Typically involves meeting with the Store Manager or Framing Department Manager. This stage will focus on:

  • Behavioral questions assessing customer service skills, problem-solving abilities, and teamwork.
  • Situational questions related to handling customer inquiries, resolving complaints, and managing sales scenarios.
  • Discussion of your understanding of the role, company, and your motivations.

• Skills Assessment (Implicit): While not a formal portfolio review, you may be asked to demonstrate basic measuring skills or discuss how you would approach a framing consultation.

• Final Offer: If successful, an offer will be extended.

Portfolio Review Tips:

• Focus on Experience: Since a formal portfolio isn't required, prepare to discuss specific examples from previous jobs or experiences that demonstrate:

  • Excellent customer service interactions.
  • Successful sales or upselling situations.
  • How you followed instructions or SOPs.
  • Any experience with tools or hands-on tasks.

• Framing Consultation Scenario: Be ready to role-play or describe how you would approach a customer looking for custom framing advice, from understanding their needs to recommending solutions.

• Metrics Discussion: If you have sales or customer service metrics from previous roles, be prepared to share them (e.g., "increased customer satisfaction scores by X%", "exceeded sales targets by Y%").

Challenge Preparation:

• Customer Service Scenarios: Prepare for questions like: "How would you handle an unhappy customer?" or "What would you do if a customer couldn't find a specific item?"

• Sales Approach: Be ready to discuss your sales philosophy or how you would encourage a customer to purchase a custom framing service.

• Teamwork Examples: Prepare to share instances where you worked effectively as part of a team to achieve a common goal.

📝 Enhancement Note: The interview process for this role will be practical and focused on assessing interpersonal skills, retail aptitude, and basic operational capabilities. Preparation should center on behavioral examples and understanding the customer service and sales aspects of custom framing.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Ability to learn and operate specialized machinery for cutting mats, assembling frames, and finishing custom framing orders. This includes glass cutters and potentially heat presses.

• Point-of-Sale (POS) System: Proficiency in using the store's POS system for sales transactions, returns, and potentially customer lookups.

• Basic Computer Skills: Familiarity with operating a computer for tasks like checking inventory, accessing training materials, or internal communications.

Analytics & Reporting:

• While not directly responsible for complex analytics, understanding basic store performance metrics (e.g., sales figures, customer count) can be beneficial.

• The role supports omni-channel processes, which often involve tracking online orders for in-store pickup or returns. CRM & Automation:

• Customer Relationship Management (CRM): The "Elevated ABC Deliver" methodology suggests a customer-centric approach that might involve basic CRM-like principles for tracking customer preferences or past orders, though likely managed through the POS or internal systems rather than a dedicated CRM platform.

• Automation: Limited direct involvement in automation, but adherence to SOPs contributes to process standardization and efficiency, which is a form of operational automation.

📝 Enhancement Note: The technology focus is on practical, in-store tools essential for retail operations and the specific custom framing service. Adaptability and a willingness to learn these systems are key.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Michaels values fostering creativity and celebrating moments, which translates to a supportive environment for artistic expression and personalized customer solutions.

• Customer Focus: A strong emphasis on providing exceptional customer service, ensuring every interaction is positive and helpful, aligning with the goal of being a "leading destination."

• Integrity & Respect: Upholding ethical standards in all transactions and interactions, treating customers and colleagues with respect and acceptance.

• Efficiency & Execution: Adhering to SOPs and company programs to ensure smooth store operations, accurate order fulfillment, and effective inventory management.

• Teamwork: Collaborative spirit to support colleagues, share responsibilities, and collectively achieve store goals.

Collaboration Style:

• Cross-Functional Support: Team members are expected to assist each other across different store functions as needed to manage customer flow and operational tasks.

• Process-Oriented: Collaboration often involves working within defined SOPs to ensure consistent service and operational outcomes.

• Feedback Exchange: Openness to feedback for continuous improvement in customer service, sales techniques, and operational efficiency.

📝 Enhancement Note: The culture is built around creativity, customer service, and operational discipline. Successful candidates will be team players who can embody these values in their daily work.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Responsibilities: Juggling direct customer sales/consultation with operational tasks like stocking, merchandising, and POS duties.

• High Customer Traffic: Managing customer interactions effectively during peak periods while maintaining service quality.

• Learning Custom Framing Technicalities: Mastering the specific skills and knowledge required for custom framing, including materials, design principles, and equipment operation.

• Meeting Sales Targets: Consistently contributing to sales goals in a competitive retail environment.

• Adapting to Scheduling: Working varied shifts, including nights and weekends, as required by the part-time nature of the role.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepen knowledge and skills in custom framing, potentially leading to specialization.

• Sales & Customer Service Skills: Enhance consultative selling techniques and customer engagement strategies.

• Retail Operations Proficiency: Gain comprehensive experience in various store operations, from inventory management to POS systems.

• Company-Specific Training: Access to Michaels' training programs, including the "Elevated ABC Deliver" methodology, to enhance professional capabilities.

• Career Progression: Opportunities for advancement within the Michaels retail network.

📝 Enhancement Note: This role presents opportunities for developing practical, customer-facing skills in a creative retail environment. Challenges are typical of entry-level retail positions but offer a solid foundation for growth.

💡 Interview Preparation

Strategy Questions:

• Customer Service Philosophy: "Describe your approach to customer service. How do you ensure a customer has a positive experience, even if they don't make a purchase?" (Focus on empathy, problem-solving, and creating a welcoming atmosphere).

• Sales Approach: "How would you approach a customer who is browsing in the framing department but seems unsure?" (Emphasize consultative selling, asking open-ended questions, and offering solutions based on their needs).

• Handling Difficult Situations: "Tell me about a time you had to deal with a difficult customer. What was the situation, and how did you resolve it?" (Use the STAR method: Situation, Task, Action, Result, focusing on de-escalation and problem-solving).

Company & Culture Questions:

• Motivation for Michaels: "Why are you interested in working for Michaels, specifically in the custom framing department?" (Connect your interests to creativity, art, customer service, or retail).

• Alignment with Values: "Michaels values creativity and customer focus. How do you embody these values in your work?" (Provide examples of your creative problem-solving or customer-centric actions).

• Teamwork Experience: "Describe a time you worked effectively as part of a team to achieve a goal." (Highlight collaboration, communication, and shared responsibility).

Portfolio Presentation Strategy:

• Verbal Examples: Since a formal portfolio isn't expected, prepare compelling verbal examples of your past achievements. For instance:

  • "In my previous role at [Previous Company], I consistently received positive feedback for my ability to help customers find exactly what they needed, leading to a [mention metric if possible, e.g., 15% increase in add-on sales]."
  • "I successfully completed a custom framing order for a client who needed a complex shadow box display, ensuring all specifications were met and the client was delighted with the final product."

• Demonstrate Understanding: Show you understand the role by discussing how you would apply the "Elevated ABC Deliver" principles or how you would approach a customer consultation for framing.

• Enthusiasm for Craft: Express genuine interest in the creative aspect of custom framing and helping customers bring their artistic visions to life.

📝 Enhancement Note: Preparation should focus on behavioral examples, demonstrating a strong customer service orientation, sales aptitude, and a willingness to learn and follow procedures. Researching the "Elevated ABC Deliver" methodology is highly recommended.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight customer service, sales experience, any practical/hands-on skills (even from non-work contexts), and your ability to follow instructions and learn new processes. Use keywords like "customer service," "sales," "retail," "framing," "merchandising," and "POS."

• Prepare Verbal Examples: For the interview, have specific, concise examples ready using the STAR method to showcase your skills in customer interaction, problem-solving, and teamwork. Be prepared to discuss your experience with basic tools and your ability to learn new equipment.

• Research Michaels & Custom Framing: Understand Michaels' mission, values, and product offerings. Familiarize yourself with the basics of custom framing to show genuine interest and preparedness. Research the "Elevated ABC Deliver" methodology if possible.

• Practice Interview Questions: Rehearse answers to common retail interview questions, focusing on demonstrating enthusiasm, reliability, and a strong work ethic.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.