PT Custome Framer

📍 Job Overview

Job Title: PT Custom Framer

Company: Michaels Stores

Location: Lake Worth, Texas, United States

Job Type: PART_TIME

Category: Retail Operations / Sales Associate

Date Posted: June 10, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer service within a retail environment, specifically in the custom framing department.

• Responsibilities include building customer relationships, creating memorable framing solutions, and driving sales through personalized service.

• Maintaining a safe, clean, and well-organized store environment is paramount, including managing inventory and visual merchandising standards.

• The position involves operating specialized equipment and adhering to Standard Operating Procedures (SOPs) to ensure quality and compliance.

📝 Enhancement Note: This role is situated within a retail environment, specifically focusing on the custom framing services offered by Michaels. While not a traditional "Revenue Operations" or "Sales Operations" role in a B2B context, the emphasis on sales, customer relationships, and operational efficiency within the store aligns with core operational principles. The "PT" designation indicates a part-time commitment.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging them and understanding their framing needs.
  • Utilize the "Elevated ABC Deliver" methodology to provide personalized design consultations and drive custom framing sales.
  • Acknowledge customers promptly, assist them in locating products, and offer solutions to enhance their shopping experience.

• Custom Framing Execution:

  • Accurately complete custom framing orders with a high degree of quality and within established timelines.
  • Operate framing equipment and glass cutters proficiently and safely.
  • Ensure all framing solutions meet customer expectations and adhere to company quality standards.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department, including SISO (Single Item, Single Out) and Directed Replenishment processes.
  • Ensure assigned areas are well-merchandised, clean, and clutter-free to facilitate customer shopping.
  • Participate actively in truck un-loading and stocking processes, adhering to truck standards and company policies.

• Cash Handling & Transaction Processing:

  • Operate the cash register accurately and execute cash handling procedures according to company standards.
  • Assist with Omni-channel processes, which may include fulfilling online orders or assisting customers with online-related inquiries.

• Compliance & Safety:

  • Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

  • Support shrink and safety programs to maintain a secure and hazard-free work environment.

  • Interact positively and respectfully with colleagues, promoting organizational values and serving as a role model.

📝 Enhancement Note: The responsibilities highlight a blend of sales, customer service, and hands-on operational tasks critical to a retail setting. The emphasis on "Elevated ABC Deliver" and "Omni channel processes" suggests a structured approach to customer interaction and order fulfillment, requiring attention to detail and process adherence.

🎓 Skills & Qualifications

Education:

• No specific educational degree is listed as a requirement, indicating an entry-level focus. Experience:

• 0-2 years of experience is preferred, with a focus on customer-facing roles and operational tasks. Required Skills:

• Basic Computer Skills: Ability to navigate and use in-store computer systems for transactions, inventory, and customer information.

• Basic Measuring Skills: Precision in taking measurements for custom framing projects is essential.

• Framing Equipment Operation: Proficiency in operating framing equipment and glass cutters safely and effectively.

• Customer Service: Ability to provide friendly, helpful, and solution-oriented service to all customers.

• Cash Handling: Accuracy and reliability in processing customer payments and managing the cash register.

Preferred Skills:

• Retail Experience: Prior experience working in a retail environment, understanding store operations, and customer flow.

• Sales Experience: Proven ability to sell products and/or services, including consultative selling and relationship building.

• Merchandising: Understanding of visual merchandising principles to maintain an appealing and organized store.

• Inventory Management: Familiarity with stock replenishment and inventory control processes.

📝 Enhancement Note: The required skills are foundational for a retail associate role with a specialized function. The emphasis on "basic measuring skills" and "framing equipment operation" points to the technical aptitude needed for the custom framing aspect of the job. Preferred skills indicate that candidates with prior retail or sales experience will have an advantage.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Given the entry-level nature and focus on custom framing within a retail store, a formal portfolio is not typically required. However, candidates should be prepared to discuss past experiences and demonstrate skills relevant to the required qualifications.

• Demonstration of Skills: Be ready to verbally describe how you would handle customer interactions, measure for framing, or operate equipment if asked during an interview.

• Process Adherence: Highlight instances where you followed specific procedures or SOPs in previous roles to ensure quality and consistency.

Process Documentation:

• While not required to create formal documentation, understanding and adhering to established processes is critical.

• Workflow Understanding: Be prepared to discuss your understanding of how a custom framing order moves from initial customer consultation through production to final sale.

• Quality Control: Emphasize your commitment to quality and attention to detail in any process you undertake.

📝 Enhancement Note: For an entry-level retail position like this, a formal portfolio is unlikely. The focus will be on practical skills and the ability to learn and follow established store and department processes. Candidates should prepare to articulate their understanding of customer service workflows and operational procedures.

💵 Compensation & Benefits

Salary Range:

• Based on the "PT" (Part-Time) designation, entry-level experience level (0-2 years), and the retail industry in Lake Worth, Texas, the estimated hourly wage is likely to be between $10.00 - $15.00 per hour. This range can vary based on specific store performance, the candidate's demonstrated skills, and internal company pay scales. Benefits:

• Health Insurance: Medical, Dental, and Vision insurance are available, offering comprehensive coverage.

• Paid Time Off (PTO): Accrued time off for rest and personal needs.

• Tuition Assistance: Support for furthering education, which can be valuable for ongoing skill development.

• Employee Discounts: Generous discounts on Michaels products, enhancing the employee's ability to engage with the company's offerings.

• Other Benefits: The company mentions "much more," suggesting potential for additional perks or programs not explicitly listed.

Working Hours:

• This is a PART_TIME position, meaning hours will be less than 40 per week.

• Work hours include nights, weekends, and early mornings, reflecting the demands of a retail environment.

• Flexibility in scheduling is often a requirement for part-time retail roles.

📝 Enhancement Note: The salary estimate is based on general retail industry benchmarks for part-time, entry-level positions in the specified geographic area. The benefits listed are significant for a part-time role and should be a key consideration for applicants. The mention of "customer care at 1-800-MICHAEL" for accommodation requests implies a structured HR process for addressing employee needs.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts, Crafts, and Framing)

Company Size: Michaels operates over 1,300 stores across North America, indicating a large, established retail organization with a significant employee base.

Founded: Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the arts and crafts retail sector.

Team Structure:

• Store-Level: Typically includes a Store Manager, Assistant Store Managers, Specialized Department Leads (like Custom Framing), and Retail Associates.

• Reporting Structure: Custom Framers will report to a department lead or assistant manager, who in turn reports to the Store Manager.

• Cross-Functional Collaboration: Associates collaborate with all store departments to ensure smooth operations, assist customers across various needs, and support overall store objectives. Collaboration also extends to online order fulfillment and customer service inquiries.

Methodology:

• Customer-Centric Approach: The company emphasizes "fueling the joy of creativity and celebration" and prioritizing customer experience through personalized service and solutions.

• Process Adherence: A strong emphasis is placed on Standard Operating Procedures (SOPs) to ensure consistency, quality, and compliance across all store operations.

• Teamwork: Encourages positive interactions and mutual respect among team members to foster a supportive work environment.

Company Website: www.michaels.com

📝 Enhancement Note: Michaels is a well-known and established brand in the arts and crafts retail space. The company culture appears to be centered around creativity, customer satisfaction, and operational efficiency through adherence to defined processes. The scale of operations implies structured training and support systems for employees.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level, part-time position within the retail operations framework. It serves as a foundation for understanding customer-facing operations, sales processes, and in-store execution.

Reporting Structure: The Custom Framer reports to store management, typically an Assistant Manager or a dedicated Framing Department Lead, within the hierarchical structure of a retail store.

Operations Impact: While not directly managing revenue operations in a corporate sense, this role directly impacts store revenue through custom framing sales and contributes to overall store performance by enhancing customer experience and maintaining operational standards. Effective framing services can drive repeat business and customer loyalty.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales, and customer service, building a foundation for retail careers.

• Advancement within Store: Potential to move into roles with more responsibility, such as a Framing Department Lead, Key Holder, or Assistant Store Manager, by demonstrating strong performance, leadership potential, and a commitment to company values.

• Cross-Training: Possibility of gaining experience in other store departments, broadening retail operational knowledge.

• Specialization: Deepen expertise in custom framing, potentially leading to specialized roles within Michaels or the broader framing industry.

📝 Enhancement Note: For an entry-level retail role, growth typically involves progressing through the store's management hierarchy or specializing in a particular department. The emphasis on customer service and sales skills is transferable to many other roles within retail and service industries.

🌐 Work Environment

Office Type: This is a public retail store setting, specifically the custom framing department within a Michaels store.

Office Location(s): The specific store is located at 6600 Lake Worth Blvd, Lake Worth, Texas. The company operates over 1,300 stores across the US and Canada.

Workspace Context:

• Customer Interaction: The primary workspace involves direct interaction with customers in the store and the custom framing area.

• Equipment & Tools: Access to specialized framing equipment, glass cutters, heat presses, and point-of-sale (POS) systems.

• Team Interaction: Regular collaboration with fellow store associates and management to ensure smooth store operations and customer satisfaction. The environment is generally climate-controlled, though some stock rooms may not be.

Work Schedule:

• Part-time hours, requiring availability for nights, weekends, and early mornings. Flexibility in scheduling is key to meeting store operational needs.

📝 Enhancement Note: The work environment is dynamic and customer-focused, typical of a retail setting. The custom framing area requires both customer-facing skills and the ability to work with specific tools and materials. The schedule reflects the operational demands of a retail business.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application: Submit resume and application through the company's Workday portal.

• Screening: Applications will be reviewed by HR or a hiring manager for basic qualifications.

• Interview: Typically a one-on-one or panel interview with the Store Manager or Assistant Manager. This may involve:

  • Behavioral questions to assess customer service skills, problem-solving abilities, and teamwork.
  • Situational questions asking how you would handle specific scenarios (e.g., a difficult customer, a complex framing request).
  • A brief assessment of your understanding of the role and your motivation for applying.
  • A tour of the store and potentially the framing area.

• Skills Assessment: While not a formal portfolio review, you may be asked to demonstrate or describe your measuring skills or comfort level with operating equipment.

• Offer: If successful, a job offer will be extended.

Portfolio Review Tips:

• Not Applicable: For this entry-level, part-time retail role, a formal portfolio is not expected.

• Prepare to Discuss Experience: Instead, be ready to articulate your customer service successes, any sales achievements, and your understanding of retail operations from previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your examples.

• Demonstrate Enthusiasm: Show genuine interest in the company, its products, and the custom framing service.

Challenge Preparation:

• Situational Scenarios: Think about common retail challenges like handling customer complaints, managing busy periods, or dealing with product stock issues. Prepare clear, concise, and customer-focused responses.

• Measuring & Framing Understanding: If you have prior framing experience, be prepared to discuss it. If not, express your willingness and aptitude to learn quickly. Research basic framing principles and common materials if possible.

• Company Knowledge: Understand Michaels' mission, values, and its position in the market. Be ready to explain why you want to work for Michaels specifically.

📝 Enhancement Note: The interview process is standard for retail positions. The key is to demonstrate strong customer service aptitude, a willingness to learn, and a positive attitude. Since a portfolio isn't required, focus on verbalizing your skills and experiences effectively.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: Various tools for cutting, assembling, and finishing frames (e.g., mat cutters, framing joiners, heat presses).

• Glass Cutter: Specialized tool for precise glass cutting for framed items.

• Cash Register / POS System: For processing transactions, managing sales, and potentially customer accounts.

• Measuring Tools: Tape measures, rulers, and other precision instruments for accurate framing measurements.

Analytics & Reporting:

• Inventory Management Systems: Likely used for tracking stock levels of framing materials and ready-made frames.

• Sales Reporting (POS): The POS system will generate reports on sales performance, including custom framing sales.

CRM & Automation:

• Customer Relationship Management (CRM): The company likely uses a CRM system to track customer preferences, order history, and loyalty program information, especially for custom framing clients.

• Omni channel Fulfillment Systems: Software to manage online orders and integrate them with in-store operations.

📝 Enhancement Note: While this role doesn't involve complex CRM or automation software in a corporate sense, proficiency with in-store POS systems, specialized framing tools, and basic computer applications is essential. Understanding how these tools contribute to customer satisfaction and sales is key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer satisfaction and delivering memorable experiences through creative solutions and excellent service.

• Creativity & Passion: Fostering an environment that celebrates creativity and encourages team members to share their passion for arts and crafts.

• Teamwork & Respect: Valuing collaboration, accepting diverse perspectives, and maintaining positive, respectful interactions among all team members.

• Quality & Craftsmanship: Commitment to high-quality custom framing services and attention to detail in all aspects of work.

• Efficiency & Compliance: Adhering to Standard Operating Procedures (SOPs) to ensure operational efficiency, safety, and compliance.

Collaboration Style:

• Cross-Functional Integration: Associates are expected to work together across different store functions to support customer needs and operational goals.

• Supportive Environment: Encourages a culture where team members help each other, share knowledge, and contribute to a positive team dynamic.

• Feedback Exchange: Openness to providing and receiving constructive feedback to improve individual and team performance.

📝 Enhancement Note: Michaels emphasizes a culture that blends creativity with practical retail operations. Teamwork and a customer-first mentality are central, supported by a commitment to quality and adherence to established procedures.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Production: Effectively managing customer consultations and sales while also ensuring timely and high-quality custom framing production.

• Customer Expectations Management: Meeting diverse customer expectations for custom framing, which can range from simple to highly complex artistic visions.

• Physical Demands: The role requires standing for long periods, lifting heavy items, and potentially working with specialized tools, which can be physically demanding.

• Learning Curve for Framing: Mastering the technical skills of custom framing, including precise measuring and equipment operation, requires dedicated learning and practice.

Learning & Development Opportunities:

• Custom Framing Certification: Potential for specialized training and certification in custom framing techniques through Michaels' internal programs or industry-recognized courses.

• Sales & Customer Service Training: Ongoing development in consultative selling, customer relationship building, and conflict resolution.

• Retail Management Path: Opportunities to develop leadership skills and advance into management roles within the store.

• Product Knowledge: Deepen understanding of art materials, framing styles, and design principles.

📝 Enhancement Note: The challenges are typical for a hands-on retail role with a specialized service component. The growth opportunities are focused on developing both technical craft skills and broader retail operational and sales competencies.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unhappy with their custom framing order?"

• Sales Approach: "How do you approach selling a product or service to a customer?" "What steps would you take to understand a customer's needs for custom framing?"

• Problem-Solving: "Tell me about a time you faced a challenge at work and how you overcame it." "If a framing order was running late, how would you communicate with the customer?"

Company & Culture Questions:

• "Why do you want to work for Michaels?"

• "What do you know about our custom framing services?"

• "How do you think your skills align with our company values of creativity and customer service?"

• "How do you handle working as part of a team?" Portfolio Presentation Strategy:

• Verbal Examples: Since there's no formal portfolio, prepare compelling stories using the STAR method to illustrate your relevant skills and experiences.

• Demonstrate Enthusiasm: Clearly articulate your excitement for art, creativity, and helping customers bring their visions to life through custom framing.

• Showcase Aptitude: Express your eagerness to learn the technical aspects of framing and your commitment to quality craftsmanship.

📝 Enhancement Note: Focus on demonstrating strong interpersonal skills, a customer-centric mindset, and a genuine interest in the craft of custom framing. Be prepared to provide specific examples from past experiences.

📌 Application Steps

To apply for this part-time Custom Framer position:

• Apply Online: Visit the Michaels careers portal (michaels.wd5.myworkdayjobs.com) and locate the PT Custom Framer position at the Lake Worth store. Submit your application through the Workday system.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, crafting, or retail experience. Use keywords from the job description such as "customer service," "sales," "measuring skills," and "retail operations."

• Prepare for Interview: Review common retail interview questions, especially those related to customer interaction, problem-solving, and teamwork. Be ready to provide specific examples using the STAR method.

• Research the Company: Familiarize yourself with Michaels' mission, values, product offerings (especially custom framing), and recent news. Understand their commitment to creativity and customer experience.

• Practice Your Pitch: Be ready to articulate why you are a good fit for the role and for Michaels, showcasing your enthusiasm for art, creativity, and customer service.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.