PT Custom Framer - WILL TRAIN

📍 Job Overview

Job Title: PT Custom Framer - WILL TRAIN

Company: Michaels Stores

Location: Greenville, South Carolina, United States

Job Type: Part-time

Category: Retail Operations / Custom Framing Specialist

Date Posted: August 11, 2026

Experience Level: Entry-level to Junior (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Customer-Centric Design & Sales: Focus on building strong customer relationships by understanding their needs and providing tailored custom framing solutions, directly impacting store sales performance.

• Operational Excellence: Execute Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and efficient store operations, including merchandising and inventory management.

• Skilled Craftsmanship: Develop proficiency in custom framing techniques, operating specialized equipment, and ensuring high-quality, on-time order completion.

• Team Collaboration & Support: Actively participate in store-wide activities such as truck un-loads, stocking, and Omni-channel processes, fostering a supportive and positive team environment.

📝 Enhancement Note: This role is positioned as an entry-level opportunity ("WILL TRAIN") within a retail environment, specifically focusing on the specialized area of custom framing. While not a traditional "Revenue Operations" or "Sales Operations" role in the B2B SaaS sense, it involves direct customer interaction, sales, and operational execution critical for revenue generation and customer satisfaction within a retail context. The emphasis on SOPs, sales, and customer relationship management aligns with core operational principles.

📈 Primary Responsibilities

• Customer Engagement & Design Consultation:

  • Proactively engage with customers to understand their framing needs and artistic vision.
  • Utilize sales techniques to recommend appropriate framing solutions, materials, and designs that enhance customer satisfaction and drive sales.
  • Employ the "Elevated ABC Deliver" methodology to build lasting customer relationships and foster repeat business.

• Custom Framing Production:

  • Accurately measure, cut, assemble, and finish custom framing orders according to established quality standards and timelines.
  • Operate framing equipment, including glass cutters and potentially heat presses, safely and efficiently.
  • Maintain a high degree of quality in all finished framing projects to ensure customer satisfaction.

• Store Operations & Merchandising:

  • Maintain the ready-made frame department and other assigned areas, ensuring they are well-merchandised and in stock.
  • Execute directed replenishment and SISO (Shop-In-Shop) strategies to optimize product availability.
  • Assist with the truck un-load and stocking processes, adhering to established standards and timelines.

• Customer Service & Sales Support:

  • Provide friendly and helpful customer service, assisting shoppers in locating products and offering solutions.
  • Operate the cash register, execute cash handling procedures accurately, and support shrink reduction programs.
  • Assist with Omni-channel processes to ensure a seamless customer experience across all sales channels.

• Adherence to Policies & Procedures:

  • Strictly follow all Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

  • Uphold safety programs and contribute to a safe, clean, and clutter-free store environment.

  • Maintain a positive and respectful attitude, acting as a role model for the organization's values and vision.

📝 Enhancement Note: The responsibilities highlight a blend of sales, customer service, and technical craft. For operations professionals, understanding how these "Major Activities" contribute to overall store performance metrics (sales, quality, efficiency, safety) is key. The mention of "Elevated ABC Deliver" suggests a specific sales methodology that candidates should be prepared to discuss if they have experience with similar customer engagement frameworks.

🎓 Skills & Qualifications

Education:

• High school diploma or equivalent is generally expected for entry-level retail roles. Experience:

• Prior experience in a customer-facing retail environment is preferred.

• Experience in sales, particularly selling products or services directly to consumers, is a significant advantage.

• While no direct framing experience is required ("WILL TRAIN"), a demonstrable aptitude for hands-on work and attention to detail is crucial. Required Skills:

• Basic Computer Skills: Ability to navigate point-of-sale (POS) systems, basic software applications, and potentially online training modules.

• Basic Measuring Skills: Proficiency in taking accurate measurements, essential for custom framing.

• Equipment Operation Aptitude: Willingness and ability to learn how to operate framing equipment and glass cutters safely and effectively.

• Customer Service Excellence: Strong interpersonal skills, ability to build rapport, and a genuine desire to assist customers.

• Attention to Detail: Crucial for accurate order fulfillment, quality control in framing, and precise measurements.

Preferred Skills:

• Retail Sales Experience: Proven ability to meet sales targets and provide consultative selling.

• Custom Framing Knowledge: Any prior exposure to framing techniques, matting, or art display is a plus.

• Visual Merchandising: Understanding of how to present products attractively in a retail setting.

• Inventory Management Basics: Familiarity with stock rotation, replenishment, and maintaining organized backstock areas.

📝 Enhancement Note: The "WILL TRAIN" aspect indicates that technical framing skills are secondary to core customer service and operational aptitude. For candidates with operations backgrounds, transferable skills like process adherence, attention to detail, problem-solving (related to customer needs), and basic system navigation are highly relevant. Highlighting experience with POS systems, inventory counts, or visual merchandising standards can strengthen an application.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Customer Service Case Study: Demonstrate instances where you successfully resolved a customer issue or exceeded customer expectations in a retail or service setting. Focus on the steps taken, communication, and positive outcome.

• Sales Achievement Examples: If applicable, showcase examples of meeting or exceeding sales targets, or contributing to team sales goals. Quantify achievements where possible.

• Process Adherence Example: Briefly describe a situation where you had to follow a specific procedure or SOP to ensure accuracy or compliance, highlighting your commitment to following established guidelines.

• Adaptability/Learning Example: Provide an example of learning a new skill or operating new equipment in a previous role, emphasizing your ability to be trained and adapt to new processes.

Process Documentation:

• While a formal operations portfolio isn't expected for this role, candidates should be prepared to discuss their understanding of:
  • Workflow Design: How they would approach ensuring a smooth flow from customer order to finished product in the framing department.
  • Implementation & Automation: How they would ensure new framing techniques or operational changes are implemented correctly and efficiently.
  • Measurement & Performance: How they would track personal sales performance and the quality of their framing work.

📝 Enhancement Note: For this specific role, a traditional "operations portfolio" focused on system implementation or complex process optimization is not the primary requirement. Instead, the "portfolio" should lean towards demonstrating core competencies through examples of customer interaction, sales success, adherence to procedures, and learning agility. Candidates should be ready to articulate how they apply operational principles in a customer-facing context.

💵 Compensation & Benefits

Salary Range:

• As this is a part-time, entry-level position with training provided, the salary is expected to be at or slightly above the local minimum wage.

• Estimated Range: $12.00 - $16.00 per hour.

• Research Methodology: This estimate is based on typical part-time retail associate wages in the Greenville, South Carolina area for roles requiring minimal prior experience, considering the "WILL TRAIN" aspect and the nature of the responsibilities. Actual compensation will depend on experience, skills, and the specific hiring location.

Benefits:

• Part-time Team Members may have access to:

  • Employee Discounts: Significant discounts on Michaels products.
  • Employee Assistance Program (EAP): Support for personal and work-related challenges.
  • Partner Discount Programs: Access to discounts with other companies.

• Full-time eligibility may include:

  • 401(k) with employer match

  • Medical, Dental, and Vision coverage

  • Telemedicine services

  • Flexible Spending Accounts (FSAs)

  • Commuter benefits

  • Tuition Assistance

  • Adoption Assistance

  • Various voluntary insurance options Working Hours:

• This is a part-time position.

• Expected working hours will vary based on business needs, but may include nights, weekends, and early mornings.

• The role involves standing for long periods and requires flexibility in scheduling.

📝 Enhancement Note: The salary range is an estimation for a part-time, entry-level role in retail. The benefits listed are a mix of those typically available to part-time and full-time employees, with specific eligibility often tied to hours worked. The "WILL TRAIN" nature of the role suggests that the initial compensation will reflect the learning curve and the development of specialized skills.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail / Specialty Retail. Michaels is the largest specialty arts and crafts retail chain in North America.

Company Size: Large (Over 10,000 employees globally, with over 1,300 stores). This indicates a structured corporate environment with established processes and a significant market presence.

Founded: 1973. A long-standing company with a history in the retail sector.

Team Structure:

• Store Level: The Custom Framer will be part of a store team, likely reporting to a Store Manager or an Assistant Store Manager. They will work alongside other sales associates, cashiers, and potentially specialized roles like a Lead Framer or Visual Merchandiser.

• Reporting Structure: Direct reporting line to store management, with potential for indirect guidance from district or regional operations managers regarding SOPs and visual standards.

• Cross-functional Collaboration: Collaboration is essential with all store team members to ensure smooth operations, excellent customer service, and efficient workload management. This includes assisting with truck unloads, stocking, and customer service across different departments.

Methodology:

• Data Analysis & Insights: While not directly responsible for complex data analysis, the role supports data-driven decisions through accurate sales reporting, inventory counts, and customer feedback.

• Workflow Planning & Optimization: Adherence to SOPs is key, ensuring efficient workflows for framing orders, customer service interactions, and stock management. Opportunities to suggest minor improvements may arise.

• Automation & Efficiency: Focus is on efficient use of tools and equipment, and streamlined processes to maximize output and customer satisfaction within the given framework.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels operates with a strong emphasis on customer experience and operational consistency across its large retail footprint. For operations candidates, understanding how a large retail organization standardizes processes and trains its workforce is valuable context. The culture likely values creativity, customer engagement, and teamwork.

📈 Career & Growth Analysis

Operations Career Level: This role is an entry-level position within the retail operations spectrum. It serves as a foundational role for individuals interested in developing skills in customer service, sales, and specialized craft execution.

Reporting Structure: Typically reports to a Store Manager or Assistant Manager, with direct supervision and guidance on daily tasks and performance.

Operations Impact: The Custom Framer's impact is direct and tangible:

• Revenue Generation: Through consultative sales of custom framing services and assisting with overall store sales.

• Customer Satisfaction: By delivering high-quality framing solutions and providing excellent service, contributing to customer loyalty and positive store reputation.

• Operational Efficiency: By adhering to SOPs, maintaining merchandising standards, and participating in stock management, the role supports the smooth functioning of the store.

Growth Opportunities:

• Skill Specialization: Develop expertise in custom framing, matting, art preservation, and sales consultation, becoming a go-to resource for customers.

• Retail Leadership Path: Potential to advance to roles like Lead Framer, Visual Merchandiser, Assistant Store Manager, or Store Manager, with increased responsibility in operations, team management, and business performance.

• Cross-Functional Development: Gain experience in various aspects of retail operations, including inventory management, visual merchandising, and customer service across different product categories.

• Continuous Learning: The "WILL TRAIN" aspect emphasizes ongoing learning and skill development within the framing craft and retail best practices.

📝 Enhancement Note: For operations professionals, this role represents a shift into a customer-facing, hands-on operational environment. Growth potential lies in mastering retail operations specific to a specialty store, and the path to management is a common trajectory in large retail organizations.

🌐 Work Environment

Office Type: This is a retail store environment, not a traditional office. The workspace includes a customer-facing retail floor and a dedicated custom framing shop area.

Office Location(s): Greenville, South Carolina (Specific address: 3160 Evans St Ste A103).

Workspace Context:

• Customer-Facing Retail Floor: Dynamic and interactive, requiring constant engagement with customers and maintaining visual presentation standards.

• Custom Framing Shop: A workshop environment where precise work is performed using specialized tools and materials. Requires a focus on safety and quality control.

• Collaborative Environment: Team members work closely together to manage store flow, assist customers, and complete operational tasks.

• Tools & Technology: Access to POS systems, framing equipment (mat cutters, saws, assembly tools), glass cutters, potentially heat presses, and basic computer systems for training and communication.

Work Schedule:

• Part-time, with hours including nights, weekends, and potentially early mornings. Flexibility is a key requirement due to retail operational needs and customer traffic patterns. The role requires standing for extended periods.

📝 Enhancement Note: The work environment is highly dynamic and customer-centric. Operations professionals transitioning into this role should be prepared for a hands-on, fast-paced setting that requires balancing customer interaction with detailed task execution and adherence to strict operational procedures.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a review of the application and resume to assess basic qualifications and alignment with the "WILL TRAIN" aspect.

• In-Person Interview:

  • Meet & Greet: Introduction to store management.
  • Behavioral Questions: Focus on customer service scenarios, problem-solving, teamwork, and handling challenging situations.
  • Skills Assessment: Discussion of basic computer and measuring skills. May involve a brief practical assessment if deemed necessary for equipment handling aptitude.
  • Role-Specific Discussion: Understanding of the custom framing process and customer interaction expectations.
  • Cultural Fit: Assessment of alignment with Michaels' values (creativity, customer focus, teamwork).

• Practical Assessment (Potential): May involve a simple measuring task or a discussion about how they would approach a customer request.

Portfolio Review Tips:

• Focus on Transferable Skills: Since a formal operations portfolio isn't required, highlight examples from previous roles that demonstrate:

  • Customer Service Excellence: Use the STAR method (Situation, Task, Action, Result) to describe positive customer interactions and problem resolutions.
  • Sales Aptitude: If you have sales experience, showcase how you identified customer needs and provided solutions that led to a sale.
  • Process Adherence: Give an example of following a specific procedure correctly and why it was important.
  • Learning Agility: Share an instance where you quickly learned a new skill or process.

• Quantify Achievements: Whenever possible, use numbers to illustrate your impact (e.g., "Increased customer satisfaction scores by X%", "Assisted X customers per shift").

• Tailor to Michaels: Briefly research Michaels' brand and values to show genuine interest. Mention your own creative interests if applicable.

Challenge Preparation:

• Customer Scenarios: Be ready to role-play common customer interactions, such as:

  • A customer unsure about framing options.
  • A customer with a damaged artwork needing framing.
  • A customer with a tight deadline.

• Problem-Solving: Prepare examples of how you've solved problems in previous roles, particularly those involving customer satisfaction or operational efficiency.

• Teamwork: Be ready to discuss how you contribute to a positive team environment and collaborate with colleagues.

📝 Enhancement Note: The interview process will likely be less about complex operational strategy and more about assessing foundational skills, customer orientation, and trainability. Candidates should prepare to demonstrate their soft skills and their willingness to learn the craft of custom framing.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing transactions, managing customer orders, and potentially accessing customer history. Proficiency with retail POS systems is beneficial.

• Custom Framing Software (Internal): Likely proprietary software used for designing frames, calculating costs, and generating work orders. Training will be provided.

• Measuring Tools: Tape measures, rulers, and potentially specialized framing rulers. Accuracy is paramount.

• Framing Equipment:

  • Mat Cutters: For precise cutting of mat boards.
  • Glass Cutters: For cutting glass to size.
  • Assembly Tools: Staplers, jointers, glues, and other tools for constructing frames.
  • Heat Press (Potentially): For specific mounting or finishing techniques.

Analytics & Reporting:

• Sales Reports: Generated through the POS system to track individual and store sales performance.

• Inventory Management Systems: Used for tracking stock levels of frames, mats, and supplies.

CRM & Automation:

• Customer Relationship Management (CRM): The POS system or internal software likely serves as a basic CRM to track customer preferences and order history, facilitating relationship building.

• Workflow Management: Internal processes and potentially software for managing the flow of framing orders from order placement to completion.

📝 Enhancement Note: While this role doesn't require deep expertise in complex operations software like Salesforce or advanced ERP systems, familiarity with POS systems and an aptitude for learning specialized equipment and software are key. The emphasis is on hands-on tool proficiency and accurate data entry/transaction processing.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and quality products.

• Creativity & Passion: Embracing the arts and crafts nature of the business, encouraging creative expression in framing solutions.

• Teamwork & Collaboration: Working together effectively to achieve store goals, support colleagues, and create a positive work environment.

• Quality & Craftsmanship: Commitment to producing high-quality custom framing work that meets customer expectations.

• Efficiency & Productivity: Striving for efficient workflows, accurate order completion, and effective time management.

Collaboration Style:

• Cross-functional Integration: Seamlessly working with all store team members to ensure smooth operations, from customer greetings on the floor to supporting backroom tasks.

• Process Review & Feedback: Openness to following established procedures and providing constructive feedback for process improvements within the framing department or store operations.

• Knowledge Sharing: Willingness to share skills and knowledge, particularly regarding framing techniques and customer service best practices, with fellow team members.

📝 Enhancement Note: The culture at Michaels likely balances a passion for creativity with the disciplined execution required in a large retail environment. Team members are expected to be both customer-facing and operationally sound, contributing to a cohesive store experience.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Roles: Juggling customer service, sales consultation, custom framing production, and general store operational duties simultaneously.

• Managing Customer Expectations: Meeting diverse customer needs for custom framing, which can range from simple to highly complex artistic visions.

• Learning Specialized Skills: Quickly mastering the operation of framing equipment and techniques for high-quality results.

• Pacing and Efficiency: Maintaining productivity and quality under pressure, especially during peak retail seasons or when managing multiple orders.

• Physical Demands: The role requires standing for long periods, lifting, and reaching, which can be physically demanding.

Learning & Development Opportunities:

• Framing Craft Mastery: Deepen expertise in custom framing, including mat cutting, frame assembly, glazing, and artwork preservation techniques.

• Sales & Customer Engagement: Develop advanced consultative selling skills and learn effective techniques for building customer loyalty.

• Retail Operations Knowledge: Gain a comprehensive understanding of store operations, visual merchandising, inventory management, and POS systems within a large retail chain.

• Potential for Advancement: Opportunities to move into leadership roles within the store, such as Assistant Manager or specialized positions.

• Industry Exposure: Learn about art display, preservation, and the creative arts industry through customer interactions and product knowledge.

📝 Enhancement Note: For operations professionals, this role presents an opportunity to develop practical, hands-on operational skills in a customer-facing environment. The challenges are typical of retail, while growth lies in mastering the specific craft and advancing within the retail management structure.

💡 Interview Preparation

Strategy Questions:

• Customer Service & Sales Strategy:

  • "Describe a time you helped a customer find the perfect solution for their needs. What was your approach?" (Focus on understanding needs, offering options, and closing the sale).
  • "How would you approach a customer who is unsure about the best framing options for their artwork?" (Demonstrate consultative selling, asking probing questions, and guiding them).
  • "Imagine a customer is unhappy with their custom framing order. How would you handle it?" (Focus on active listening, empathy, problem-solving, and escalating if necessary).

• Operations & Process Questions:

  • "How do you ensure accuracy when performing detailed tasks, like measuring or assembling?" (Highlight attention to detail, double-checking, following procedures).
  • "Describe your experience with learning new equipment or software. How do you approach it?" (Emphasize trainability, asking questions, practicing).
  • "What does good teamwork look like to you in a retail environment?" (Focus on communication, mutual support, shared responsibility).

• Company & Culture Questions:

  • "Why are you interested in working for Michaels, specifically in custom framing?" (Show genuine interest in the company and the craft).

  • "What are your thoughts on creativity and art?" (Connect your personal interests to the company's mission). Portfolio Presentation Strategy:

• Prepare 2-3 STAR Method Examples: Focus on:

  1. A successful customer interaction/sale.
  2. A time you demonstrated strong attention to detail or followed a procedure meticulously.
  3. An example of learning a new skill or adapting to a new process.

• Highlight Trainability: Emphasize your eagerness and ability to learn the custom framing craft.

• Showcase Enthusiasm: Convey passion for helping customers and for the creative aspect of the role.

Challenge Preparation:

• Scenario-Based Role-Playing: Practice responding to common customer service and sales situations.

• Basic Measuring Test: Be prepared to demonstrate basic measuring skills if asked.

• Enthusiasm and Positivity: Project a friendly, approachable, and motivated demeanor.

📝 Enhancement Note: Interview preparation should focus on demonstrating core customer service skills, a proactive sales attitude, a strong work ethic, and a genuine willingness to learn the specific trade of custom framing. Emphasize transferable skills from previous roles that align with these requirements.

📌 Application Steps

To apply for this PT Custom Framer position:

• Submit your application: Complete and submit your application through the provided link on the Michaels Careers portal.

• Tailor your resume: Highlight any customer service, sales, retail, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "retail," "detail-oriented," and "trainable."

• Prepare your STAR examples: Have 2-3 concise stories ready that demonstrate your customer service skills, sales aptitude, attention to detail, and ability to learn new processes.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), and company values to articulate your interest effectively during an interview.

• Practice interview responses: Rehearse answers to common interview questions, focusing on positivity, trainability, and customer focus.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions tailored for a retail operations context. All details should be verified directly with Michaels Stores during the application and interview process.