PT Custom Framer

📍 Job Overview

Job Title: PT Custom Framer

Company: Michaels Stores

Location: St. George, Utah, United States

Job Type: Part-Time

Category: Retail Operations / Custom Framing Specialist

Date Posted: 2026-06-18

Experience Level: Entry-Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• This role focuses on providing exceptional customer service within a retail environment, specifically centered around custom framing solutions.

• Key responsibilities include building customer relationships, understanding their needs for art and memorabilia framing, and translating those needs into high-quality custom framing orders.

• The position requires hands-on production of framing orders, ensuring they are completed accurately, on time, and to company quality standards.

• Daily tasks will involve maintaining store presentation, including merchandising, stocking, and ensuring a safe, clean, and organized shopping environment for customers.

• As a part-time role, it offers flexibility while demanding active participation in all aspects of store operations, from customer engagement to operational tasks like truck unloading and cash handling.

📝 Enhancement Note: While the raw job description is for a "PT Custom Framer," it's framed within a broader retail operations context. The enhancement here clarifies that this role is essentially an on-site retail position with a specialized focus on custom framing services, requiring a blend of customer service, sales, production, and general store operations skills.

📈 Primary Responsibilities

• Customer Engagement & Sales:

  • Build strong customer relationships by actively engaging with shoppers and understanding their custom framing needs for artwork, photos, and memorabilia.
  • Utilize the "Elevated ABC Deliver" methodology and personal designer approach to provide expert consultations and recommend suitable framing solutions.
  • Drive sales by effectively presenting framing options, materials, and pricing to meet customer expectations and achieve sales targets.

• Custom Framing Production:

  • Accurately measure artwork and customer-provided items for framing projects.
  • Operate specialized framing equipment, including mat cutters, saws, and assembly tools, to produce high-quality custom frames.
  • Ensure all framing orders are completed within the specified production timelines and meet Michaels' rigorous quality standards.
  • Maintain proficiency with glass cutting techniques to prepare materials for framing.

• Store Operations & Merchandising:

  • Maintain a safe, clean, and clutter-free store environment, adhering to Standard Operating Procedures (SOPs) and visual merchandising guidelines.
  • Manage and merchandise the ready-made frame department, ensuring products are attractively displayed and readily available.
  • Execute inventory management tasks, including SISO (Shop In, Ship Out) and Directed Replenishment, to ensure optimal stock levels.
  • Participate actively in truck unloading and stocking processes to ensure inventory is processed efficiently and according to company standards.

• Customer Service & Transaction Handling:

  • Provide friendly and efficient customer service, assisting shoppers in locating products and offering solutions to their creative needs.
  • Operate the cash register accurately, performing cash handling procedures to company standards.
  • Support Omni-channel processes, which may include assisting with online order fulfillment or customer pick-ups.

• Compliance & Teamwork:

  • Adhere strictly to all Standard Operating Procedures (SOPs), company programs, and policies to ensure legal compliance and operational consistency.

  • Support company shrink and safety programs by following established protocols and reporting any concerns.

  • Foster a positive and respectful work environment, collaborating effectively with team members and promoting company values.

📝 Enhancement Note: The raw description lists numerous activities. This section organizes them into logical operational categories (Customer Engagement, Production, Store Operations, etc.) to provide a clearer picture of the role's scope and responsibilities within a retail operations framework. Keywords like "SOPs," "Omni-channel," and "inventory management" are integrated.

🎓 Skills & Qualifications

Education:

• No specific degree is mandated; however, a strong aptitude for learning and applying new skills is essential. Experience:

• 0-2 years of experience in a customer-facing or production role.

• Prior retail experience is preferred, particularly in sales or customer service capacities.

• Experience selling products or services directly to customers is a significant advantage. Required Skills:

• Basic Computer Skills: Ability to navigate and use point-of-sale (POS) systems, basic software applications, and potentially internal inventory management tools.

• Measuring Skills: Proficiency in taking accurate measurements for custom framing projects, ensuring precise material selection and sizing.

• Equipment Operation: Demonstrated ability to safely and effectively operate framing equipment, including saws, mat cutters, and potentially other specialized tools.

• Glass Cutting: Competency in safely and accurately cutting glass to fit various frame sizes.

• Customer Service Excellence: Ability to engage customers, understand their needs, provide solutions, and create a positive shopping experience.

• Cash Handling: Accuracy and reliability in operating a cash register and managing financial transactions.

• Merchandising & Presentation: Understanding of how to present products attractively and maintain visual standards within the store.

Preferred Skills:

• Retail Sales Experience: Proven ability to drive sales and meet targets through consultative selling.

• Custom Framing Knowledge: Familiarity with different framing materials, styles, and techniques.

• Problem-Solving: Ability to address customer concerns and operational challenges effectively.

• Team Collaboration: Experience working effectively as part of a retail team.

• Attention to Detail: Crucial for accurate order fulfillment and quality production.

📝 Enhancement Note: The original requirements are quite basic. This section expands on them by inferring the practical application of these skills in a retail operations and custom framing context, making them more relevant to operations professionals seeking detailed role expectations. Keywords like "POS systems," "inventory management," and "consultative selling" are included.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required for this entry-level role, candidates are encouraged to prepare examples of past work or projects that demonstrate their skills in:

  • Customer Interaction & Sales: Documented instances of successful customer engagements, problem resolution, or sales achievements.
  • Production & Craftsmanship: If available, examples of projects requiring precision, attention to detail, or creative problem-solving, even if not framing-specific.
  • Process Adherence: Any evidence of following procedures, SOPs, or quality control measures in previous roles.

• Candidates should be prepared to discuss their understanding and application of Standard Operating Procedures (SOPs) and quality control in a retail or production setting.

• Familiarity with point-of-sale (POS) systems and basic inventory management concepts will be beneficial. Process Documentation:

• Candidates should be able to articulate their understanding of how processes contribute to overall operational efficiency and customer satisfaction.

• Experience or understanding of workflows related to order taking, production, and customer fulfillment is a plus.

• The ability to follow and contribute to process improvements in a retail environment will be assessed.

📝 Enhancement Note: This role is entry-level, so a formal portfolio is unlikely. The enhancement focuses on what candidates can prepare to showcase their relevant skills, framing it around process adherence and practical application rather than a traditional portfolio.

💵 Compensation & Benefits

Salary Range:

• As a part-time, entry-level retail position in St. George, Utah, the estimated hourly wage typically ranges from $12.00 to $16.00 per hour.

• This estimate is based on current market data for similar retail associate and custom framing roles in the St. George, Utah area, considering the experience level and part-time nature of the position. Actual compensation will be determined by factors such as experience, skills, and performance during the interview process. Benefits:

• Health Insurance: Medical, Dental, and Vision insurance options are available, providing comprehensive coverage.

• Paid Time Off (PTO): Accrued PTO for eligible team members to use for vacation, sick leave, or personal time.

• Tuition Assistance: Support for continuing education and professional development.

• Employee Discounts: Generous discounts on Michaels products and services, including custom framing.

• Other Benefits: Potential for additional benefits such as retirement savings plans (e.g., 401k), employee assistance programs, and other company-specific perks.

Working Hours:

• This is a part-time position, with typical working hours varying based on store needs and scheduling.

• The role requires flexibility to work nights, weekends, and early mornings.

• Total hours per week will likely range from 15-25, depending on operational requirements.

📝 Enhancement Note: The raw data provides a list of benefits. This section structures them clearly and provides an estimated salary range based on location and role type, which is crucial for operations candidates. A note on the methodology for the salary estimate is included.

🎯 Team & Company Context

🏢 Company Culture

Industry:

• Michaels operates within the Arts & Crafts Retail industry, serving as a primary destination for creative supplies, custom framing, and seasonal decor. The company is a leader in its market, influencing trends in DIY, home decor, and personalized gifting. Company Size:

• Michaels is a large, publicly traded company with over 1,300 stores across North America. This scale means established operational processes, significant brand recognition, and opportunities for diverse career paths within the organization. Founded:

• Founded in 1973 and headquartered in Irving, Texas, Michaels has a long-standing history in the retail sector, evolving its business model to meet changing consumer demands and market dynamics. Team Structure:

• Store-Level Operations: The PT Custom Framer will be part of a store team, typically including a Store Manager, Assistant Store Manager(s), Key Holders, and fellow Retail Associates/Specialists.

• Reporting Hierarchy: This role will report directly to a supervisor or manager responsible for store operations and custom framing services.

• Cross-Functional Collaboration: While primarily focused on in-store activities, the role involves collaboration with other store associates to ensure seamless customer service, efficient operations, and effective merchandising across all departments. There may also be indirect collaboration with regional operations or corporate support teams.

Methodology:

• Customer-Centric Approach: Emphasis on building customer relationships and providing tailored solutions, particularly in the custom framing department.

• Process Adherence: Strong reliance on Standard Operating Procedures (SOPs) for consistent execution of tasks, from sales transactions to production and inventory management.

• Efficiency & Productivity: Focus on completing tasks within set timeframes, such as truck unloading and order fulfillment, to maintain operational flow.

• Safety & Compliance: Prioritization of safe work practices and adherence to all company policies and legal requirements.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The raw data provides company founding information and website. This section extrapolates on the company's industry position, size implications for operations roles, and typical store-level team structures to provide context for a retail operations candidate.

📈 Career & Growth Analysis

Operations Career Level:

• This role represents an Entry-Level Retail Operations Specialist position. It is focused on executing specific operational tasks and providing direct customer service within a defined department (Custom Framing). The scope involves hands-on production, customer interaction, and adherence to established procedures. Reporting Structure:

• The PT Custom Framer reports to store management (e.g., Store Manager, Assistant Manager, or a designated Department Lead). The reporting line is direct and focused on day-to-day task management and performance within the store environment. Operations Impact:

• The PT Custom Framer directly impacts store revenue through custom framing sales and general retail transactions.

• Their role in maintaining store presentation, product availability, and providing excellent customer service contributes to overall customer satisfaction and brand loyalty, indirectly influencing repeat business and positive word-of-mouth.

• Efficient production of custom framing orders ensures timely delivery, enhancing the customer experience and reducing potential complaints or order issues. Growth Opportunities:

• Skill Development: Opportunity to become highly proficient in custom framing techniques, sales consultation, and specialized equipment operation.

• Retail Advancement: Potential to progress to roles such as Lead Custom Framer, Key Holder, Assistant Manager, or Store Manager within Michaels, depending on performance, initiative, and available opportunities.

• Cross-Departmental Experience: Gain exposure to various aspects of retail operations, including merchandising, inventory, and customer service across different store departments.

• Continuous Learning: Access to company training programs and on-the-job learning to enhance skills in sales, customer service, and operational efficiency.

📝 Enhancement Note: This section analyzes the role's position within a career trajectory, clarifying its entry-level nature and outlining potential growth paths within the retail operations framework of a large company like Michaels.

🌐 Work Environment

Office Type:

• The work environment is a public retail store setting, specifically within a Michaels store location. This includes the main sales floor, a dedicated custom framing area (frame shop), and stock room areas. Office Location(s):

• The specific location is the Michaels store at 313 S River Rd, St. George, Utah. This is a customer-facing retail space. Workspace Context:

• Collaborative Environment: The frame shop and sales floor foster a team-oriented atmosphere where associates assist each other, support customers, and collaborate on tasks.

• Tools & Technology: Access to essential tools includes framing equipment, glass cutters, heat presses, a cash register/POS system, and potentially basic computer terminals for order management.

• Interaction Opportunities: Frequent interaction with customers, providing a dynamic and engaging work experience. Interaction with fellow team members is constant for task coordination and support.

Work Schedule:

• The schedule is part-time and requires flexibility.

• Working hours can include evenings, weekends, and early mornings, aligning with retail operating hours.

• The environment can be fast-paced, especially during peak seasons or promotional events.

• The frame shop itself contains equipment like glass cutters and heat presses, requiring careful operation within a controlled environment.

📝 Enhancement Note: This section details the physical and operational aspects of the work environment, focusing on how it impacts the daily work of a retail associate in a specialized department like custom framing.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely an online application followed by a brief phone or video screening to assess basic qualifications and interest.

• In-Store Interview: Typically involves meeting with the Store Manager or Assistant Manager. This stage will focus on:

  • Customer Service Skills: Behavioral questions assessing how you handle customer interactions, problem-solving, and sales scenarios.
  • Operational Aptitude: Discussion about your understanding of retail operations, adherence to procedures, and ability to learn new skills.
  • Technical Skills Assessment: Practical demonstration or discussion of basic measuring skills and comfort with operating equipment (though formal equipment testing might be limited).
  • Cultural Fit: Assessing alignment with Michaels' values of creativity, customer focus, and teamwork.

• Potential Follow-up: Depending on the store's needs, there may be a second interview or a trial period.

Portfolio Review Tips:

• For this entry-level role, a formal portfolio is not expected. However, candidates can prepare by:

  • Highlighting Relevant Experience: Be ready to discuss specific examples from previous jobs (even non-framing related) that demonstrate customer service, sales, attention to detail, or hands-on work.
  • Showcasing Problem-Solving: Prepare examples of how you've solved customer issues or overcome challenges in a previous role.
  • Demonstrating Learning Aptitude: Express enthusiasm and a clear willingness to learn the custom framing process, equipment, and sales techniques.

• Prepare for Practical Questions: Be ready to answer questions about how you would approach a customer needing framing advice or how you would ensure quality in your work.

Challenge Preparation:

• While formal "challenges" are unlikely for this specific role, be prepared for scenario-based questions. For example:

  • "A customer wants a frame for a valuable piece of art but is on a tight budget. How would you help them?"
  • "Describe a time you had to work with a difficult customer. How did you resolve the situation?"
  • "What steps would you take to ensure a custom framing order is perfect for the customer?"

• Focus on demonstrating a customer-centric approach, problem-solving skills, and a commitment to quality and procedure.

📝 Enhancement Note: This section provides practical advice tailored to an entry-level retail operations role, focusing on how to best present oneself during the interview process, given the lack of a formal portfolio requirement.

🛠 Tools & Technology Stack

Primary Tools:

• Custom Framing Equipment: This includes specialized saws for cutting frame stock, mat cutters for creating precise openings, assembly tools (e.g., jointers, staple guns), and potentially heat presses for specific mounting or finishing techniques.

• Glass Cutter: Essential for preparing glass or acrylic to fit custom frame dimensions.

• Measuring Tools: Tape measures, rulers, and potentially specialized measuring devices for accurate project specifications.

• Cash Register/POS System: The primary tool for processing customer transactions, managing sales, and potentially tracking inventory.

• Computer/Tablet: For accessing order management systems, company portals, training materials, and potentially customer relationship management (CRM) data related to framing orders.

Analytics & Reporting:

• While direct analytics responsibilities are minimal for this role, understanding basic sales reports and production metrics is beneficial.

• The POS system may provide basic sales data relevant to framing orders. CRM & Automation:

• Point-of-Sale (POS) System: Acts as a basic CRM by tracking customer purchases and potentially loyalty program information.

• Order Management System: Used for entering, tracking, and managing custom framing orders from creation to completion.

• Basic Computer Skills: General proficiency in using computers for data entry, communication, and accessing company resources.

📝 Enhancement Note: This section focuses on the practical tools and technology an associate would use daily, emphasizing the specific equipment for custom framing alongside standard retail operational technology.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A primary value is ensuring customer satisfaction through excellent service, creative solutions, and high-quality products.

• Creativity & Passion: The company celebrates creativity, encouraging associates to engage with the art and craft aspects of the business.

• Teamwork & Collaboration: Working effectively with colleagues to achieve store goals, support each other, and maintain a positive work environment.

• Integrity & Respect: Upholding company standards, treating all individuals with respect, and acting ethically in all interactions.

• Efficiency & Quality: Striving for operational efficiency in tasks like production and stocking, while maintaining high standards of quality in custom framing and customer service.

Collaboration Style:

• Supportive & Cooperative: Associates are expected to assist each other, share knowledge, and work together to meet customer needs and operational demands.

• Process-Oriented: Collaboration often involves following established procedures and SOPs to ensure consistency and efficiency.

• Communication-Focused: Open communication is encouraged to resolve issues, share updates, and ensure smooth workflow, especially between sales and production within the custom framing department.

📝 Enhancement Note: This section extrapolates on the company's stated values and general retail culture to infer the expected team dynamics and operational ethos for an associate role.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Sales & Production: Effectively managing customer consultations and sales opportunities while also meeting production deadlines for custom framing orders.

• Handling Diverse Customer Needs: Adapting to a wide range of customer requests, budgets, and artistic visions for their framing projects.

• Physical Demands: The role requires standing for extended periods, lifting heavy items, and performing repetitive tasks, which can be physically demanding.

• Mastering Equipment: Learning to safely and efficiently operate specialized framing equipment and tools.

• Maintaining Quality Standards: Consistently producing high-quality framing work that meets customer expectations and company benchmarks.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepen skills in design, material selection, and advanced framing techniques.

• Sales & Customer Service Skills: Enhance consultative selling techniques and customer relationship management.

• Operational Proficiency: Gain experience in various retail operations, including inventory management, merchandising, and POS system usage.

• Potential for Advancement: Opportunities to move into leadership roles within the store, such as Key Holder, Assistant Manager, or Manager, by demonstrating strong performance and leadership potential.

• Exposure to Retail Management: Learn about store operations, P&L basics, and team management through observation and potential mentorship.

📝 Enhancement Note: This section identifies potential challenges unique to a retail production and sales role, alongside clear pathways for professional growth within Michaels.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be prepared to discuss how you would handle a situation where a customer is unhappy with a framing quote, or how you would assist a customer who is unsure about design choices.

• Problem-Solving: Think about how you would address a mistake in a framing order or how you would manage your time effectively when juggling multiple customer requests and production tasks.

• Operational Understanding: Be ready to explain your understanding of why SOPs are important in a retail environment or how you would ensure a safe workspace in the frame shop.

• Sales Approach: Practice explaining how you would introduce custom framing services to a customer or how you would upsell complementary products or services.

Company & Culture Questions:

• Motivation: Why Michaels? Why the Custom Framer role specifically?

• Teamwork: Describe a time you worked effectively as part of a team to achieve a common goal.

• Values Alignment: How do you embody creativity, customer focus, or attention to detail in your work?

• Adaptability: How do you handle changes in tasks or priorities in a fast-paced environment?

Portfolio Presentation Strategy:

• Since a formal portfolio isn't required, focus on your "verbal portfolio."

• STAR Method: Prepare specific examples using the STAR method (Situation, Task, Action, Result) to answer behavioral questions effectively, highlighting achievements in customer service, sales, or hands-on work.

• Enthusiasm for Craft: Convey genuine interest in custom framing and the creative process.

• Process Focus: Emphasize your ability to follow instructions, learn new processes, and maintain quality standards.

📝 Enhancement Note: This section provides targeted advice for preparing for an interview for this specific role, emphasizing practical preparation for common retail interview questions and how to leverage past experiences effectively.

📌 Application Steps

To apply for this operations position:

• Submit your application through the provided link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight any customer service, sales, hands-on production, or retail experience. Quantify achievements where possible (e.g., "Assisted X customers daily," "Completed Y framing orders per week").

• Prepare Your "Verbal Portfolio": Think of specific examples using the STAR method that showcase your customer service skills, ability to follow procedures, attention to detail, and any experience with sales or hands-on tasks.

• Research Michaels: Familiarize yourself with Michaels' brand, products, and commitment to creativity. Understand the role of custom framing within their overall business.

• Practice Interview Responses: Rehearse answers to common interview questions related to customer service, teamwork, problem-solving, and your motivation for applying.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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