PT Custom Framer

📍 Job Overview

Job Title: PT Custom Framer

Company: Michaels Stores

Location: Colorado Springs, Colorado, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-09-04

Experience Level: 0-2 Years

Remote Status: On-site

🚀 Role Summary

• Drive customer engagement and sales through expert custom framing consultations and solutions.

• Maintain operational excellence in the custom framing department and contribute to overall store merchandising and inventory management.

• Uphold company standards for customer service, safety, and operational procedures.

• Support omni-channel initiatives and contribute to a seamless customer experience.

📝 Enhancement Note: This role is positioned within a retail environment, focusing on specialized custom framing services. While not a traditional Revenue Operations or Sales Operations role, it involves direct customer interaction, sales, and operational execution within a specific department, requiring attention to detail, process adherence, and customer relationship building. The "PT" designation indicates a part-time commitment.

📈 Primary Responsibilities

• Engage customers to understand their framing needs, providing expert advice and creating memorable custom framing solutions.

• Execute personal designer strategies using Elevated ABC Deliver to build strong customer relationships and drive custom framing sales.

• Accurately complete custom framing orders with a high degree of quality and within established production timelines.

• Maintain the ready-made frame department and assigned areas, including adherence to SISO (Store-In-Stock-Out) and Directed Replenishment programs.

• Deliver friendly and efficient customer service, assisting shoppers in locating products and ensuring a well-merchandised and in-stock store environment.

• Adhere strictly to Standard Operating Procedures (SOPs) and Company programs to ensure compliance and uphold company standards.

• Actively participate in and support shrink and safety programs to maintain a secure and accident-free workplace.

• Interact positively and respectfully with colleagues, promoting a commitment to organizational vision and values, and serving as a role model.

• Participate in truck unloading and stocking processes, ensuring adherence to truck standards and budgetary guidelines.

• Operate the cash register accurately, executing cash handling procedures to company standards.

• Acknowledge customers promptly, assist with product location, and provide effective solutions to their needs.

• Support and execute omni-channel processes as required.

📝 Enhancement Note: The responsibilities emphasize a blend of direct sales, customer service, and operational tasks within a retail setting. The focus on "Elevated ABC Deliver" suggests a structured approach to customer engagement and sales, aiming to build relationships beyond transactional interactions. The inclusion of "omni-channel processes" indicates a need to be adaptable to integrated online and in-store customer journeys.

🎓 Skills & Qualifications

Education: High school diploma or equivalent strongly preferred.

Experience: 0-2 years of experience in a customer-facing role.

Required Skills:

• Basic computer proficiency for system navigation and order entry.

• Basic measuring skills for accurate custom framing order specifications.

• Ability to safely and effectively operate framing equipment and a glass cutter.

• Strong customer service orientation with a friendly and helpful demeanor.

• Effective cash handling and point-of-sale (POS) operation skills.

• Ability to understand and execute Standard Operating Procedures (SOPs).

• Basic merchandising and stock replenishment skills.

• Good communication and interpersonal skills for customer and team interaction.

• Ability to maintain a safe and clean work environment. Preferred Skills:

• Previous retail sales experience, particularly in custom services or art-related products.

• Experience in selling products and/or services to customers, with a proven ability to meet sales goals.

• Familiarity with custom framing techniques and materials.

• Basic inventory management understanding.

📝 Enhancement Note: The qualifications are geared towards entry-level candidates with a focus on practical skills and a strong customer service aptitude. The "0-2" experience level suggests that on-the-job training for specialized framing skills will be provided. The preference for retail and sales experience indicates a desire for candidates who can contribute to the sales targets of the custom framing department.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required, candidates are encouraged to highlight any past projects or experiences demonstrating attention to detail, creativity, and customer solution-building, especially if related to custom work or visual displays.

• Examples of successful customer interactions or problem-solving scenarios in previous roles can serve as a proxy for portfolio elements.

• Any experience with project completion, order accuracy, and adherence to specifications should be emphasized. Process Documentation:

• Understanding and adherence to Standard Operating Procedures (SOPs) for custom framing, sales, and store operations.

• Ability to follow workflow for order intake, production, and customer delivery.

• Familiarity with processes related to inventory management, replenishment, and visual merchandising standards.

📝 Enhancement Note: For this entry-level, part-time retail role, a traditional operations portfolio is not expected. The emphasis is on demonstrating understanding and adherence to established processes. Candidates should be prepared to discuss their ability to learn and follow procedures, and how they have applied similar principles in previous roles.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour.

Benefits:

• 401(k) with employer match (eligibility criteria apply)

• Employee Assistance Program (EAP)

• Medical, Dental, and Vision coverage (eligibility criteria apply)

• Telemedicine services

• Flexible Spending Accounts (FSAs)

• Commuter benefits

• Tuition assistance

• Adoption assistance

• Various voluntary insurance options

• Employee discounts on Michaels products

• Access to partner discount programs

Working Hours: Part-time, with the possibility of up to 40 hours per week. Work hours include nights, weekends, and early mornings, as required by business needs.

📝 Enhancement Note: The salary range is competitive for part-time retail positions in Colorado Springs. The benefits package is comprehensive for a part-time role, offering significant support for employees and their families, with specific eligibility requirements to be confirmed. The flexibility in working hours is typical for retail environments, requiring adaptability.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is North America's largest retailer of arts and crafts supplies and custom framing.

Company Size: Large (Over 10,000 employees). This scale offers stability and a structured operational framework.

Founded: 1973. With decades of experience, Michaels has established robust processes and a strong brand presence in the creative industry.

Team Structure:

• The Custom Framer will be part of the in-store retail team, reporting to the Store Manager or an Assistant Manager.

• They will collaborate closely with other sales associates, department specialists, and potentially a dedicated framing manager or lead.

• Cross-functional collaboration will involve interacting with various store departments for inventory, customer service, and operational support. Methodology:

• Data-driven decision-making is implied through adherence to SOPs, sales targets, and inventory management programs.

• Workflow planning and optimization are critical for managing custom framing orders efficiently and ensuring timely delivery.

• Automation is less likely to be a primary focus for this role, but efficiency practices in order taking and production are key.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels cultivates a culture centered around creativity, customer engagement, and community. The large company size suggests well-defined operational procedures and opportunities for structured training. The retail environment fosters a collaborative and fast-paced atmosphere.

📈 Career & Growth Analysis

Operations Career Level: Entry-Level Retail Associate. This role serves as a foundation for understanding retail operations, customer service, and specialized product knowledge.

Reporting Structure: Reports directly to the Store Manager or a designated supervisor, with potential for guidance from experienced team members.

Operations Impact: While not a direct GTM or Revenue Operations role, the Custom Framer significantly impacts customer satisfaction, store revenue through sales of framing services, and brand perception through quality of work and customer interaction.

Growth Opportunities:

• Retail Associate Progression: Opportunity to advance to senior sales associate roles, keyholder positions, or specialized department lead roles within Michaels stores.

• Skill Development: Gaining expertise in custom framing, sales techniques, and retail operations, which are transferable skills.

• Leadership Potential: Demonstrating strong performance and leadership qualities could lead to supervisory or management training opportunities within the retail chain.

📝 Enhancement Note: This role is an excellent entry point into retail operations. Growth potential is clearly defined within the retail hierarchy, focusing on mastering customer service, sales, and operational execution within a specialized department.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the custom framing shop area within the store.

Office Location(s): Colorado Springs, CO. The specific store is located at 2140 Southgate Rd.

Workspace Context:

• The environment is customer-facing and dynamic, requiring constant interaction with shoppers.

• The framing shop is equipped with specialized tools, including a glass cutter and heat press, necessitating adherence to safety protocols.

• Opportunities for team interaction are high, with a focus on collaborative customer service and operational support.

Work Schedule: Part-time, with flexibility required to cover evenings, weekends, and potentially early mornings. This schedule allows for integration with daily store operations and customer traffic patterns.

📝 Enhancement Note: The work environment is typical of a busy retail store, demanding adaptability and strong interpersonal skills. The presence of specialized equipment in the frame shop highlights the need for careful adherence to operational procedures and safety guidelines.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and resume for basic qualifications and experience.

• In-Person Interview: Typically with the Store Manager or Assistant Manager. This will involve behavioral questions focusing on customer service, problem-solving, teamwork, and sales aptitude.

• Skills Assessment: Potential for a brief practical demonstration of measuring skills or discussion of how to approach a custom framing consultation.

• Final Evaluation: Assessment of cultural fit, enthusiasm for the brand, and potential to succeed in the role.

Portfolio Review Tips:

• While a formal portfolio isn't required, prepare to discuss specific examples from your past work (retail, customer service, or creative projects) that demonstrate:

  • Your ability to understand and meet customer needs.
  • Your attention to detail and commitment to quality.
  • How you handled challenging customer interactions or problem-solved.
  • Any experience with sales or upselling.

• Be ready to articulate your understanding of custom framing and its appeal to customers. Challenge Preparation:

• Be prepared for questions that assess your approach to customer service, such as: "How would you handle a customer who is unhappy with their framing choice?" or "Describe a time you went above and beyond for a customer."

• Think about how you would approach a sales consultation for custom framing, considering how to guide a customer through options and pricing.

• Demonstrate an understanding of the importance of following procedures and maintaining a safe work environment.

📝 Enhancement Note: The interview process is designed to assess practical skills, customer service aptitude, and alignment with Michaels' brand values. Candidates should focus on highlighting their interpersonal skills and ability to learn specialized tasks.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing sales, handling transactions, and managing customer orders. Proficiency in cash handling and card processing is essential.

• Custom Framing Software/Systems: Likely proprietary software for designing frames, calculating costs, and generating work orders. Training will be provided.

• Basic Computer Skills: For accessing internal systems, communication, and potentially using basic design or measurement software.

Analytics & Reporting:

• While direct data analysis is not a core responsibility, understanding sales metrics and inventory levels is beneficial.

• Awareness of how individual sales contribute to store targets. CRM & Automation:

• Elevated ABC Deliver: A customer relationship management (CRM) or sales engagement framework used to build customer relationships and drive sales. Understanding and applying this methodology is key.

• Inventory Management Systems: For tracking stock levels of ready-made frames and framing supplies.

📝 Enhancement Note: The technology stack is focused on retail operations and customer engagement tools. The emphasis is on using these systems accurately and efficiently to support sales and customer service objectives. Training on proprietary systems will be provided.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Encouraging a passion for arts and crafts, and helping customers bring their creative visions to life.

• Customer Focus: Prioritizing exceptional customer service and building lasting relationships.

• Teamwork & Respect: Fostering a collaborative environment where team members support each other and treat everyone with respect.

• Integrity & Accountability: Adhering to company policies, procedures, and ethical standards in all actions.

• Efficiency & Quality: Striving for accuracy and high standards in all tasks, from customer service to production.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with other store associates to ensure a positive customer experience across all departments.

• Process Review Culture: Encouraging adherence to established processes and providing feedback constructively.

• Knowledge Sharing: Willingness to share expertise and assist colleagues, particularly in the custom framing department.

📝 Enhancement Note: Michaels emphasizes a culture that blends creative passion with operational excellence and strong customer relationships. The values promote a positive and productive work environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, sales transactions, framing production, and general store duties in a fast-paced retail environment.

• Managing Customer Expectations: Ensuring customer satisfaction with custom framing projects, which can be subjective and require careful communication.

• Learning Specialized Skills: Mastering the operation of framing equipment and understanding various framing materials and techniques.

• Adapting to Peak Seasons: Handling increased customer traffic and order volumes during holidays and peak crafting seasons.

Learning & Development Opportunities:

• Custom Framing Expertise: Deepening knowledge of framing materials, matting techniques, preservation methods, and design principles.

• Sales & Customer Engagement: Enhancing consultative selling skills and techniques for building customer loyalty.

• Retail Operations: Gaining a comprehensive understanding of retail store management, inventory control, and visual merchandising.

• Product Knowledge: Expanding knowledge of Michaels' extensive product offerings beyond framing.

📝 Enhancement Note: The challenges are typical of a retail environment with a specialized service component. The growth opportunities are geared towards developing expertise in custom framing and advancing within the retail sector.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: Be ready to discuss how you would handle a dissatisfied customer, de-escalate a situation, or go the extra mile to ensure customer satisfaction.

• Sales Approach: Prepare to explain how you would approach a customer interested in custom framing, what questions you would ask, and how you would guide them to a solution.

• Problem-Solving: Think about how you would manage your time effectively if you had multiple framing orders due and a busy store floor.

Company & Culture Questions:

• Research Michaels' mission and values. Be prepared to articulate why you are a good fit for a company focused on creativity and customer service.

• Understand the importance of teamwork in a retail setting and how you contribute to a positive team dynamic.

• Be aware of Michaels' commitment to diversity and inclusion. Portfolio Presentation Strategy:

• Since a formal portfolio is not required, focus on verbally presenting your skills and experiences through compelling examples.

• Use the STAR method (Situation, Task, Action, Result) to describe past experiences that highlight your customer service, problem-solving, sales, and attention-to-detail abilities.

• Be prepared to discuss your understanding of why custom framing is a valuable service for customers.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, a proactive sales attitude, and an ability to learn and follow procedures in a retail setting. Emphasize enthusiasm for the creative aspects of the role.

📌 Application Steps

To apply for this PT Custom Framer position:

• Submit your application through the provided application link on the Michaels Careers portal.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, basic technical skills (computer, measuring), and examples of attention to detail or problem-solving. Quantify achievements where possible (e.g., "Assisted an average of X customers per shift").

• Portfolio Preparation (Verbal): Prepare specific anecdotes or examples that showcase your ability to build customer relationships, solve problems, and ensure quality outcomes, as if you were presenting a mini-portfolio of your skills.

• Interview Practice: Rehearse answers to common retail interview questions, focusing on customer service scenarios, sales aptitude, and your understanding of the role's responsibilities. Practice articulating your understanding of custom framing's value proposition.

• Company Research: Familiarize yourself with Michaels' mission, values, and the types of products and services they offer. Understand the importance of their custom framing department to the overall business.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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