PT Custom Framer

📍 Job Overview

Job Title: PT Custom Framer

Company: Michaels Stores

Location: Dublin, California, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: 2026-09-07T00:00:00

Experience Level: 0-2 years

Remote Status: On-site

🚀 Role Summary

• This role focuses on delivering exceptional customer experiences through personalized custom framing solutions and proactive sales engagement.

• Key responsibilities include managing the custom framing order process from consultation to completion, ensuring high-quality output and timely delivery.

• The position requires maintaining visual merchandising standards for the ready-made frame department and other assigned store areas.

• This role also involves supporting overall store operations, including inventory management, stocking, and efficient cash handling.

📝 Enhancement Note: This role is a customer-facing position within a retail environment, specifically focused on the custom framing department. While not a traditional "Revenue Operations" or "Sales Operations" role, it involves direct customer interaction, sales, and operational efficiency within a specific product category, requiring a blend of sales acumen, operational execution, and customer service skills. The "PT" designation indicates a part-time commitment.

📈 Primary Responsibilities

• Build and nurture customer relationships by providing personalized design consultations and creating memorable custom framing solutions that meet customer needs and preferences.

• Drive sales and production targets by actively engaging customers, understanding their requirements, and effectively selling custom framing services and products.

• Complete custom framing orders with a high degree of quality, precision, and adherence to established timelines, ensuring customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, as well as other assigned areas, including SISO (Shop In, Ship Out) and Directed Replenishment processes.

• Deliver friendly and efficient customer service by assisting shoppers with locating products, providing solutions, and ensuring a well-merchandised and in-stock store environment.

• Adhere to all Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws, regulations, and company policies.

• Actively participate in and support store shrink and safety programs, contributing to a secure and hazard-free work environment.

• Interact positively and respectfully with colleagues, remaining calm and productive in challenging situations, and embodying the organization's vision and values.

• Participate in truck unloading and stocking processes, ensuring adherence to truck standards and completion within budget, contributing to efficient inventory management.

• Operate the cash register accurately and execute cash handling procedures to company standards, ensuring precise financial transactions.

• Acknowledge customers promptly, assist them in locating products, and offer solutions to meet their needs.

• Support and execute Omni-channel processes, such as buy online, pick up in-store (BOPIS) and ship from store, to enhance the customer shopping experience.

📝 Enhancement Note: The responsibilities listed emphasize a blend of direct customer interaction, sales execution, operational tasks, and adherence to company policies. For an operations-focused candidate, the key areas to highlight would be process adherence (SOPs), inventory management (stocking, replenishment), and efficiency in transactions (cash handling, Omni-channel support).

🎓 Skills & Qualifications

Education: No specific educational degree is mandated, but a strong understanding of basic math and measurement is essential for custom framing accuracy.

Experience:

• Minimum of 0-2 years of experience is required, with a focus on practical application of skills.

• Experience in retail environments is preferred, offering a foundational understanding of customer interaction and store operations.

• Prior experience in selling products and/or services directly to customers is highly desirable for driving sales performance. Required Skills:

• Basic computer skills for system navigation and order processing.

• Proficient basic measuring skills for accurate custom framing specifications.

• Ability to operate framing equipment and glass cutting tools safely and effectively.

• Strong customer service orientation with excellent interpersonal and communication abilities.

• Cash handling proficiency and accuracy in financial transactions.

• Basic merchandising skills to maintain attractive and organized displays.

• Understanding of stocking and inventory management principles.

• Adherence to safety protocols and compliance with company policies.

• Ability to build rapport and foster positive customer relationships.

• Effective time management to balance multiple tasks and meet deadlines.

• Quality control awareness to ensure high standards in custom framing output. Preferred Skills:

• Previous retail sales experience, particularly in a custom or specialized department.

• Experience with Point of Sale (POS) systems and order management software.

• Familiarity with visual merchandising techniques to enhance product presentation.

• Knowledge of framing techniques, materials, and design principles.

• Experience in a fast-paced, customer-centric environment.

📝 Enhancement Note: The "0-2 years" experience level suggests this role is entry-level or for individuals with some foundational retail experience. The emphasis on "basic" skills implies that extensive prior technical expertise in framing is not a prerequisite, but a willingness to learn and apply these skills is crucial.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio might not be required for this specific role, candidates are encouraged to prepare examples of customer interaction scenarios and how they would address specific framing needs.

• Demonstrate a structured approach to problem-solving when faced with customer requests or operational challenges.

• Showcase an understanding of how efficient processes contribute to customer satisfaction and sales.

• Be prepared to discuss how you would ensure quality control in a production-oriented, customer-facing role. Process Documentation:

• Candidates should be prepared to discuss their understanding of following Standard Operating Procedures (SOPs) for framing, sales, and store operations.

• Ability to articulate how they would document or follow steps for custom framing orders to ensure consistency and accuracy.

• Discuss methods for tracking order progress and communicating updates to customers.

📝 Enhancement Note: Given the entry-level nature of this role, a traditional "process portfolio" might not be expected. However, candidates should be ready to discuss their understanding of processes, quality control, and customer interaction in a structured way, perhaps through behavioral interview questions or hypothetical scenarios. Highlighting any personal projects or experiences that demonstrate attention to detail and process adherence would be beneficial.

💵 Compensation & Benefits

Salary Range: $17.50 - $20.60 per hour.

Benefits:

• 401(k) with employer match: Provides a retirement savings plan with company contributions.

• Employee Assistance Program (EAP): Offers confidential counseling and support services for personal and work-related issues.

• Medical, Dental, and Vision coverage: Comprehensive health insurance options for eligible team members.

• Telemedicine services: Access to remote medical consultations for convenience and efficiency.

• Flexible spending accounts (FSAs): Allows for pre-tax contributions to cover healthcare or dependent care expenses.

• Commuter benefits: Assistance with transportation costs for commuting to work.

• Tuition assistance: Financial support for continuing education and skill development.

• Adoption assistance: Financial support for team members adopting a child.

• Various voluntary insurance options: Supplemental insurance plans to enhance coverage.

• Employee discounts: Special pricing on Michaels products and services.

• Access to partner discount programs: Discounts with affiliated companies.

Working Hours: This is a part-time position. The description mentions work hours include nights, weekends, and early mornings, indicating flexibility is required. While the base AI working hours are listed as 40, this is likely a standard placeholder; actual hours will be part-time and vary based on store needs.

📝 Enhancement Note: The salary range is competitive for a part-time retail position with specialized duties. The comprehensive benefits package, even for part-time roles, is a significant draw, especially the tuition and adoption assistance, which are less common. The mention of "40 hours" for working hours is likely a default value and should be clarified as part-time with variable scheduling.

🎯 Team & Company Context

🏢 Company Culture

Industry: Arts and Crafts Retail. Michaels is the largest specialty retailer of arts and crafts supplies in North America, catering to a wide range of creative interests from DIY projects to professional artistic endeavors.

Company Size: Over 1,300 stores in 49 states and Canada, plus online presence. This indicates a large, established retail organization with significant operational scale.

Founded: 1973, headquartered in Irving, Texas. This long history suggests stability and a well-developed corporate structure.

Team Structure:

• The Custom Framer will be part of a store-level team, working alongside other sales associates, department specialists, and reporting to store management (e.g., Store Manager, Assistant Manager, or Framing Department Manager).

• Collaboration is key, with frequent interaction with customers and fellow team members across different departments.

• The role requires working within established store operational hierarchies and adhering to directives from management. Methodology:

• Emphasis on customer-centric sales and service ("Elevated ABC Deliver" for relationship building).

• Adherence to documented operational processes (SOPs) for consistency and compliance.

• Focus on visual merchandising and maintaining store standards to drive sales and customer experience.

• Data-driven approach to inventory management (SISO, Directed Replenishment) and sales performance.

• Commitment to safety and shrink reduction programs as integral parts of daily operations.

Company Website: https://www.michaels.com/

📝 Enhancement Note: The company culture is geared towards fostering creativity, customer engagement, and operational efficiency within a retail setting. For an operations-minded individual, understanding how SOPs are implemented and how visual standards impact sales and customer flow will be crucial.

📈 Career & Growth Analysis

Operations Career Level: This is an entry-level to junior-level retail operations role. It provides foundational experience in customer service, sales, and the operational execution of a specialized department (Custom Framing). It's a hands-on role focused on task completion and direct customer interaction.

Reporting Structure: The PT Custom Framer typically reports to a Store Manager, Assistant Store Manager, or a dedicated Framing Department Manager. This structure provides direct oversight and guidance on daily tasks and performance.

Operations Impact: While individual impact on high-level revenue operations might be limited, this role significantly impacts store-level sales performance, customer satisfaction, and operational efficiency within the framing department. Accurate order fulfillment, positive customer interactions, and effective merchandising directly contribute to the store's overall success and customer loyalty.

Growth Opportunities:

• Skill Development: Opportunity to become proficient in custom framing techniques, sales consultations, and advanced customer service.

• Internal Advancement: Potential to move into roles like Lead Custom Framer, Department Specialist, or eventually into store leadership positions (e.g., Key Holder, Supervisor, Assistant Manager) within Michaels.

• Cross-Training: Possibility of cross-training in other store departments, broadening operational knowledge and skill sets.

• Specialization: Deepen expertise in custom framing, potentially leading to specialized roles within larger retail operations or even in the manufacturing/supply chain side of the business (like Artistree, mentioned in the company description).

📝 Enhancement Note: For candidates looking to build a career in retail operations, this role offers a solid entry point. Highlighting a desire to learn and grow within the company, coupled with strong performance in customer service and operational tasks, will be key for career progression.

🌐 Work Environment

Office Type: Public retail store setting. The primary workspace is the sales floor and the custom framing shop area within a Michaels store.

Office Location(s): Dublin, California (7890 Dublin Blvd). The role is on-site, requiring physical presence at the specified store location.

Workspace Context:

• The work environment is dynamic and customer-facing, involving constant interaction with the public.

• The framing shop area is a specialized workspace containing tools like glass cutters and heat presses, requiring adherence to specific safety protocols.

• Climate control is generally maintained in public areas, though stock rooms may vary. Some outdoor work might be involved for tasks like retrieving shopping carts or during truck unloading.

• Opportunities for collaboration exist with fellow team members, sharing tasks and supporting one another to meet store operational goals.

Work Schedule: This is a part-time position. Work hours include nights, weekends, and early mornings. Flexibility in scheduling is a key requirement to meet store operational needs and customer demand.

📝 Enhancement Note: The work environment is typical for retail, demanding adaptability, customer focus, and the ability to manage tasks in a busy, public space. The specific mention of framing shop tools highlights the need for precision and safety awareness.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely involves a review of the application and potentially a brief phone or video screening to assess basic qualifications and interest.

• In-Person Interview: A more in-depth interview at the store, likely with the Store Manager or Framing Department Manager. This will focus on behavioral questions, customer service scenarios, and assessing fit with company culture.

• Skills Assessment: May involve a practical demonstration of measuring skills, basic computer interaction, or a simulated customer consultation for framing.

• Final Interview/Offer: If successful, a final discussion and offer of employment.

Portfolio Review Tips:

• While a formal portfolio isn't explicitly required, candidates should be prepared to discuss their experience with customer interactions, problem-solving, and any instances where they improved a process or ensured quality.

• Use the STAR method (Situation, Task, Action, Result) to structure responses to behavioral questions, particularly those related to customer service, sales, and handling challenges.

• Be ready to articulate your understanding of custom framing as a service and how you would approach a customer consultation to achieve a successful outcome.

• If you have any personal projects involving design, crafting, or precise execution, be prepared to briefly mention them to showcase relevant aptitudes. Challenge Preparation:

• Be prepared for scenario-based questions: "How would you handle a customer who is unhappy with their framing order?" or "A customer wants a frame for an unusual item; what steps would you take?"

• Demonstrate an understanding of the importance of accuracy in measurements and production for custom framing.

• Show enthusiasm for the product (arts and crafts) and the company's mission to fuel creativity.

📝 Enhancement Note: The interview process will likely be standard for retail roles, focusing heavily on customer service aptitude, problem-solving skills, and cultural fit. Candidates should leverage their experience to demonstrate these qualities, even if it's not directly in custom framing.

🛠 Tools & Technology Stack

Primary Tools:

• Cash Register/POS System: For processing sales transactions, handling cash, and potentially managing basic customer order information.

• Custom Framing Equipment: This includes specialized tools for cutting mats, assembling frames, and potentially heat presses for certain mounting techniques. Proficiency in operating these safely is key.

• Glass Cutter: A specific tool for precision glass cutting for framed items.

Analytics & Reporting:

• Basic Computer Skills: Implies use of internal systems for inventory, sales tracking, and potentially customer relationship management (CRM) at a basic level.

• Store-Level Reporting: May involve understanding daily sales reports or inventory counts, though direct data analysis is unlikely for this role.

CRM & Automation:

• Customer Relationship Management (CRM): Basic interaction with customer data may occur through the POS or order system, focusing on tracking orders and customer preferences.

• Omni-channel Support: Familiarity with systems that facilitate Buy Online, Pick Up In Store (BOPIS) or Ship From Store processes.

📝 Enhancement Note: The technology stack is primarily focused on point-of-sale systems and specialized framing equipment. While advanced CRM or automation tools are not explicitly mentioned, a foundational understanding of how technology supports retail operations and customer service is beneficial.

👥 Team Culture & Values

Operations Values:

• Customer Focus: Prioritizing customer needs and satisfaction through excellent service and personalized solutions.

• Quality & Craftsmanship: Commitment to delivering high-quality custom framing that meets or exceeds customer expectations.

• Efficiency & Productivity: Working effectively to complete orders on time, maintain store standards, and support store operations.

• Teamwork & Collaboration: Supporting colleagues, sharing knowledge, and working together to achieve store goals.

• Integrity & Accountability: Adhering to company policies, ethical standards, and taking responsibility for one's actions.

Collaboration Style:

• The role requires a collaborative approach, working closely with fellow store associates and management to ensure smooth store operations and excellent customer experiences.

• Open communication is essential for coordinating tasks, assisting customers, and resolving issues.

• A willingness to share knowledge about framing and customer service best practices will foster a positive team environment.

📝 Enhancement Note: Michaels emphasizes a culture that blends creative passion with operational discipline. Team members are expected to be customer-centric, detail-oriented, and collaborative.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Juggling customer consultations, custom framing production, sales, stocking, and cashier duties in a fast-paced retail environment.

• Meeting Customer Expectations: Ensuring precise fulfillment of custom framing orders, which can be highly subjective and require meticulous attention to detail.

• Technical Skill Acquisition: Learning to operate specialized framing equipment and mastering measurement and cutting techniques accurately.

• Adapting to Store Needs: Handling varied customer traffic, unexpected requests, and supporting broader store operational initiatives.

Learning & Development Opportunities:

• Framing Expertise: Opportunity to develop deep knowledge and practical skills in custom framing design, materials, and production.

• Sales & Customer Service Skills: Enhancing abilities in consultative selling, relationship building, and resolving customer issues effectively.

• Retail Operations Acumen: Gaining experience in merchandising, inventory management, cash handling, and Omni-channel fulfillment.

• Potential for Advancement: As noted in Career & Growth Analysis, opportunities exist for internal promotion within Michaels.

📝 Enhancement Note: This role presents a good opportunity for individuals looking to develop specialized skills in a creative retail niche while gaining broad retail operational experience.

💡 Interview Preparation

Strategy Questions:

• Customer Service Scenarios: "Describe a time you went above and beyond to help a customer." "How would you handle a customer who is unsure about their framing design?"

• Problem-Solving: "A customer's framing order is delayed. How would you communicate this and manage their expectations?" "You notice a safety hazard in the framing area; what do you do?"

• Sales Approach: "How would you introduce the custom framing service to a customer browsing the ready-made frames?" "What steps would you take to understand a customer's needs for a custom frame?"

Company & Culture Questions:

• "Why are you interested in working for Michaels?"

• "What does 'fueling the joy of creativity' mean to you?"

• "How do you contribute to a positive team environment?"

• "How do you stay organized and manage your time effectively in a busy retail setting?" Portfolio Presentation Strategy:

• Since a formal portfolio is unlikely, focus on articulating your relevant experiences through clear, concise examples.

• Be prepared to discuss how your skills in customer service, attention to detail, and ability to follow processes would make you successful in this role.

• If you have any personal projects that showcase creativity, precision, or problem-solving, briefly mention them as evidence of your capabilities.

📝 Enhancement Note: Interview preparation should focus on demonstrating strong customer service skills, an aptitude for learning, attention to detail, and a positive attitude that aligns with Michaels' culture.

📌 Application Steps

To apply for this PT Custom Framer position:

• Submit your application through the provided link on the Michaels Careers website.

• Resume Optimization: Tailor your resume to highlight customer service experience, any sales achievements, attention to detail, and any experience with tools, crafting, or visual merchandising. Use keywords from the job description.

• Preparation for Behavioral Questions: Think of specific examples from past experiences (work, school, or personal projects) that demonstrate your ability to handle customer interactions, solve problems, work in a team, and follow instructions. Use the STAR method.

• Research Michaels: Familiarize yourself with Michaels' products, services (especially custom framing), company values, and mission. This will help you articulate your interest and cultural fit.

• Practice Articulation: Be ready to clearly explain why you are a good fit for a part-time retail role focused on custom framing and customer service. If you have any relevant personal crafting or design experience, be prepared to discuss it.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.