Product Strategy Group Member - Shop Operation Section , Shop Operation Department , Area Business Supervisory Department

📍 Job Overview

Job Title: Product Strategy Group Member - Shop Operation Section

Company: Rakuten

Location: Tokyo, Japan

Job Type: FULL_TIME

Category: Revenue Operations / Sales Operations / GTM Strategy

Date Posted: 2026-06-19

Experience Level: 2-5 years

Remote Status: On-site

🚀 Role Summary

• Spearhead the strategic planning and execution of sales initiatives for mobile devices and accessories within Rakuten Mobile's physical retail network.

• Drive inventory optimization through data-driven strategies to maximize sales opportunities and minimize stockouts/overstock across nationwide shops.

• Leverage BI tools and advanced analytics to dissect sales and inventory data, identify operational bottlenecks, and implement actionable solutions.

• Foster strong collaborative relationships with a diverse range of internal departments and external manufacturers to ensure seamless product lifecycle management.

• Champion operational efficiency by supporting the implementation of new BI tools and driving automation of routine tasks through AI and Power Automate.

📝 Enhancement Note: This role is positioned within Rakuten Mobile's Shop Operation Department, specifically in the Product Strategy Group. The emphasis on "front line of customer engagement," product lifecycle management from planning to end-of-life, and the need to develop data infrastructure and automation suggests a strong need for operations professionals who can bridge strategic planning with tactical execution in a fast-paced retail environment. This role is crucial for driving GTM success in the physical retail channel.

📈 Primary Responsibilities

• Analyze market trends and customer needs to conceptualize and implement compelling sales strategies for devices and accessories.

• Develop and execute sophisticated inventory allocation strategies to ensure optimal stock levels across all Rakuten Mobile retail locations.

• Conduct in-depth data analysis using BI tools (e.g., Tableau, DOMO) and Excel to identify performance drivers, uncover issues, and propose data-informed solutions.

• Proactively manage and collaborate with internal stakeholders (Sales, Marketing, Logistics) and external partners (device manufacturers) to ensure alignment and project success.

• Drive the adoption of new BI tools and champion the automation of manual processes using AI, Power Automate, or RPA to enhance organizational productivity and efficiency.

• Contribute to the end-to-end product lifecycle, from initial planning and procurement to sales promotion and eventual product retirement.

• Prepare and present comprehensive reports and strategic proposals to management and department heads, utilizing PowerPoint and other presentation tools.

• Support the development and maintenance of data infrastructure critical for strategic planning and sales promotion activities.

📝 Enhancement Note: The responsibilities highlight a blend of strategic thinking, analytical rigor, and cross-functional project management. The emphasis on "maximizing sales opportunities," "minimizing stockouts and overstock," and "improving overall organizational productivity" points to a strong focus on operational efficiency and revenue generation, typical of a Revenue Operations or Sales Operations role within a retail context. The mention of "automation of routine tasks using AI, Power Automate, and other technologies" further solidifies the operations focus.

🎓 Skills & Qualifications

Education: Bachelor's degree in a relevant field such as Business Administration, Operations Management, Data Science, or a related discipline.

Experience: 2-5 years of experience in roles involving project management, data analysis, and stakeholder engagement.

Required Skills:

• Proven experience driving projects and initiatives through effective communication with multiple stakeholders, requirement gathering, progress management, and issue resolution.

• Demonstrated ability to proactively identify business issues, formulate improvement actions or decision-making proposals, and present them effectively to management, rather than just reporting analysis results.

• Practical experience in data processing and analysis using SQL, BI tools (Tableau, DOMO, etc.), and Excel, with a track record of integrating multiple datasets to derive insights and generate comprehensive reports.

• Proficiency in creating impactful presentation materials for management and department heads using PowerPoint or equivalent tools.

• Strong communication and interpersonal skills, with the ability to engage effectively with diverse internal and external parties.

• Fluency in both Japanese (Native/Fluent) and English (TOEIC score 800+ or equivalent). Preferred Skills:

• Experience in the operation and maintenance of BI tools such as Tableau and DOMO.

• Experience in business process improvement or automation projects utilizing AI, Power Automate, or RPA.

• Practical experience in logistics-related fields, including inventory management, demand forecasting, or Supply Chain Management (SCM).

• Knowledge and practical experience in statistical data analysis methods (e.g., regression analysis, multivariate analysis).

• Project management certification or proven experience leading complex projects.

📝 Enhancement Note: The qualifications clearly indicate a need for a data-driven individual with strong analytical and project management capabilities. The requirement to go beyond reporting and proactively propose solutions aligns with a strategic operations function. The blend of BI tools, automation technologies (AI, Power Automate), and supply chain/inventory management knowledge is typical for roles focused on optimizing retail operations and driving sales performance. The language requirements are also a significant factor for this role in Japan.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrations of projects where you analyzed complex datasets (sales, inventory, customer) to identify actionable insights and drive business decisions.

• Case studies showcasing your ability to manage cross-functional projects, from initial planning and stakeholder alignment to successful execution and outcome reporting.

• Examples of process improvement initiatives, particularly those involving data automation, workflow optimization, or the implementation of new analytical tools.

• Documentation of how you translated data analysis findings into concrete proposals or strategic actions that led to measurable business impact (e.g., increased sales, reduced costs, improved efficiency).

• Evidence of your proficiency in creating clear, concise, and persuasive presentations for various audiences, including management. Process Documentation:

• Documented workflows for data analysis, from data extraction and cleaning to insight generation and reporting.

• Examples of process maps or flowcharts illustrating current state operations and proposed optimized states, particularly for inventory management or sales promotion processes.

• Case studies detailing the implementation of automation tools (e.g., Power Automate scripts, RPA bots) and their impact on operational efficiency and accuracy.

• Records of how you have managed the product lifecycle in a retail or operational context, from planning to end-of-life considerations.

📝 Enhancement Note: For this role, a portfolio demonstrating practical application of data analysis, project management, and process improvement is crucial. Emphasis should be placed on showcasing how candidates have used data to drive tangible business outcomes in a retail or operational setting. The ability to articulate complex processes and solutions clearly, especially those involving automation and inventory management, will be highly valued.

💵 Compensation & Benefits

Salary Range: For a role requiring 2-5 years of experience in Tokyo, Japan, with the specified qualifications, the estimated annual salary range is ¥6,000,000 - ¥9,000,000 JPY. This range is based on industry benchmarks for similar positions in technology and retail sectors in Tokyo, considering the bilingual requirement and the specific responsibilities.

Benefits:

• Comprehensive health, dental, and vision insurance plans.

• Paid time off, including annual leave and public holidays.

• Commuting allowance and transportation support.

• Potential for performance-based bonuses and incentives.

• Employee discounts on Rakuten Group services.

• Opportunities for professional development, training, and attending industry conferences.

• Retirement savings plan (e.g., 401k equivalent).

• Support for business trips and potential relocation assistance if applicable.

Working Hours: Approximately 40 hours per week, with standard business hours. Flexibility may be available depending on project needs and team agreements, but the role is primarily on-site.

📝 Enhancement Note: The salary estimation is based on general market data for mid-level operations and strategy roles in Tokyo, Japan, factoring in the bilingual requirement and the reputable nature of Rakuten. Actual compensation will depend on the candidate's specific experience, skills, and the final negotiation. The benefits listed are typical for large, established companies like Rakuten in Japan, aiming to attract and retain talent.

🎯 Team & Company Context

🏢 Company Culture

Industry: E-commerce, Telecommunications, Fintech, and Digital Services. Rakuten is a global conglomerate with a wide array of businesses, and Rakuten Mobile is its telecommunications arm, focused on building a competitive mobile network and service ecosystem. This context means operations professionals will interface with diverse business units and technologies.

Company Size: Rakuten is a large, publicly traded company with tens of thousands of employees globally. The Shop Operation Section within Rakuten Mobile is a smaller, specialized unit, offering the dynamic environment of a growing business unit within a large corporation.

Founded: Rakuten was founded in 1997. This long history signifies a stable, established company with a robust corporate structure, while Rakuten Mobile itself is a more recent, rapidly expanding venture within the group.

Team Structure:

• The Product Strategy Group within the Shop Operation Section consists of an elite team of 5 members, including the manager.

• This small, high-impact team structure implies a flat hierarchy and significant autonomy for individual members.

• Each member is expected to contribute across various facets of product strategy and operations, fostering a collaborative and results-oriented environment.

• The group collaborates closely with other departments such as Sales, Marketing, Logistics, and external device manufacturers. Methodology:

• Data-driven decision-making is paramount, with a strong emphasis on analyzing sales and inventory data to inform strategy.

• Agile methodologies may be employed for project management and iterative improvements.

• A focus on operational efficiency and automation to streamline processes and enhance productivity.

• Cross-functional collaboration is essential for bringing product strategies to life across different business units and external partners.

Company Website: https://global.rakuten.com/corp/

📝 Enhancement Note: The company culture at Rakuten is known for its "Super Hard Work" philosophy, emphasizing dedication and results. Within a smaller team like the Product Strategy Group, this translates to high autonomy, direct impact, and a fast-paced environment where individuals are empowered to drive initiatives. The blend of large corporate backing and a lean, agile team structure provides unique opportunities for operations professionals.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at an early to mid-career level (2-5 years of experience). It offers a substantial opportunity to deepen expertise in retail operations, product strategy, data analytics, and cross-functional project management within the dynamic telecommunications and integrated services sector. The autonomy provided suggests it's a role where an individual can quickly take ownership and grow.

Reporting Structure: The Product Strategy Group member will report to the Group Manager of the Product Strategy Group within the Shop Operation Section. This direct reporting line provides clear guidance and mentorship opportunities.

Operations Impact: The role has a direct and significant impact on Rakuten Mobile's physical retail performance. By optimizing sales strategies, inventory management, and operational efficiency, this position directly contributes to revenue generation, customer satisfaction, and the overall brand experience delivered through Rakuten Mobile shops. The work is critical for the success of the company's offline channel strategy.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in advanced data analysis, BI tool management, inventory optimization techniques, and supply chain principles.

• Automation & AI Specialization: Gain hands-on experience implementing and managing automation tools (Power Automate, RPA) and AI solutions for operational improvements.

• Strategic Planning & Product Management: Develop comprehensive skills in market analysis, product lifecycle management, and go-to-market strategy execution for physical retail.

• Leadership Development: Potential to grow into a senior strategist, team lead, or manager role within the Product Strategy Group or other operations functions at Rakuten.

• Cross-Functional Exposure: Gain broad experience working with diverse teams across Sales, Marketing, IT, and external partners, building a strong network and understanding of the broader business.

📝 Enhancement Note: The growth trajectory for this role is strong, particularly for individuals looking to specialize in retail operations, GTM strategy for physical channels, or operations technology. The emphasis on data infrastructure and automation suggests ample opportunities to develop in-demand skills. The small team size also means faster progression and greater visibility for impactful contributions.

🌐 Work Environment

Office Type: The role is based at the Futako Tamagawa Rise Office in Tokyo, Japan. This is a modern office environment designed to foster collaboration and productivity.

Office Location(s): Futako Tamagawa Rise Office, Tokyo, Japan. This location offers a vibrant urban setting with excellent transportation links.

Workspace Context:

• The Product Strategy Group operates as a small, tight-knit team of 5 members, fostering an environment of close collaboration and mutual support.

• Each member has significant autonomy, encouraging an entrepreneurial approach to problem-solving and initiative execution.

• The workspace is equipped with modern office technology, including access to BI tools, analytical software, and collaborative platforms necessary for data analysis and project management.

• Opportunities for direct interaction with team members and management, facilitating rapid feedback loops and idea generation.

Work Schedule: The standard work schedule is approximately 40 hours per week. While primarily on-site, there may be a need for occasional domestic or international business trips for meetings with manufacturers or other stakeholders. The company may offer some flexibility, but a consistent on-site presence is expected for team collaboration and engagement.

📝 Enhancement Note: The on-site work environment in a modern Tokyo office, coupled with the small team size and high autonomy, creates a dynamic and engaging atmosphere. This setup is ideal for operations professionals who thrive on direct collaboration, rapid problem-solving, and having a tangible impact on business operations within a supportive team structure.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Review of application and resume to assess qualifications and experience alignment with required skills.

• First Interview (Hiring Manager/Team Lead): Focus on operational experience, data analysis capabilities, stakeholder management examples, and understanding of retail/product strategy. Expect behavioral questions and scenario-based inquiries.

• Second Interview (Senior Management/Cross-functional Stakeholders): Deeper dive into strategic thinking, problem-solving approaches, and understanding of Rakuten Mobile's business. May include a case study or presentation of past work.

• English Proficiency Assessment: Verification of English language skills, potentially through a dedicated test (IP test) or interview, if evidence (like TOEIC score) is not readily available.

• Final Interview: Discussions on cultural fit, career aspirations, and final approval.

Portfolio Review Tips:

• Highlight Data-Driven Impact: Showcase specific examples where your data analysis led to concrete improvements in sales, inventory management, or operational efficiency. Quantify results whenever possible (e.g., "increased sales by X%", "reduced stockouts by Y%").

• Demonstrate Project Management: Detail your role in managing projects, including stakeholder communication, requirement gathering, issue resolution, and successful delivery. Use the STAR method (Situation, Task, Action, Result) for clarity.

• Showcase Process Improvement: Present case studies of how you identified inefficiencies and implemented solutions, especially those involving automation technologies like Power Automate or AI.

• Presentation Skills: Prepare to walk through your portfolio items, clearly explaining your thought process, methodology, and the impact of your work. Practice concise and engaging delivery.

• Tailor to Rakuten: Research Rakuten Mobile's current business challenges and strategic priorities. Frame your portfolio examples to demonstrate how your skills can address these specific needs.

Challenge Preparation:

• Data Analysis Case Study: Be prepared for a task that involves analyzing a dataset (e.g., sales data, inventory levels) and presenting findings and recommendations. Focus on logical structuring, clear insights, and actionable proposals.

• Process Improvement Scenario: You might be asked to outline how you would improve a specific operational process (e.g., inventory allocation, sales promotion planning). Demonstrate your structured approach to problem-solving.

• Stakeholder Communication: Practice articulating complex ideas and recommendations clearly and persuasively, as you will need to influence various internal and external stakeholders.

📝 Enhancement Note: The interview process emphasizes practical skills and the ability to translate data into actionable business outcomes. A strong portfolio that clearly demonstrates achievements in data analysis, project management, and process improvement, particularly with a focus on retail operations and automation, will be key to success. The English proficiency requirement is a critical filter.

🛠 Tools & Technology Stack

Primary Tools:

• BI & Analytics: Tableau, DOMO, Microsoft Excel (Advanced features including VLOOKUP, Pivot Tables, data modeling).

• Database Querying: SQL (for data extraction and manipulation from various databases).

• Presentation: Microsoft PowerPoint (for creating management-level reports and strategic proposals).

• Automation: Microsoft Power Automate, potentially RPA (Robotic Process Automation) tools.

• AI/Machine Learning: Familiarity with AI-driven insights or tools for operational enhancement.

Analytics & Reporting:

• Experience with tools for analyzing sales performance, inventory turnover, and customer behavior.

• Proficiency in generating dashboards and reports that provide clear visibility into key performance indicators (KPIs).

• Ability to integrate data from multiple sources for comprehensive analysis. CRM & Automation:

• While not explicitly mentioned as a primary tool for this role, familiarity with CRM systems (e.g., Salesforce) and their role in sales operations can be beneficial for understanding customer interaction points.

• Experience with workflow automation within business processes.

• Understanding of system integration principles for data flow between different platforms.

📝 Enhancement Note: Proficiency with BI tools like Tableau and DOMO, along with strong SQL and advanced Excel skills, is critical. The role also emphasizes automation through tools like Power Automate and potentially AI, indicating a need for operations professionals who can leverage technology to drive efficiency. Experience in statistical analysis is a plus.

👥 Team Culture & Values

Operations Values:

• Data-Driven Excellence: A commitment to using data and analytics to inform all strategic decisions and operational improvements.

• Customer-Centricity: Focusing on enhancing the customer experience at the "front line" of Rakuten Mobile shops, translating customer needs into product and sales strategies.

• Innovation & Efficiency: Actively seeking new ways to improve processes, automate tasks, and drive productivity through technology and smart methodologies.

• Collaboration & Ownership: Working effectively across teams and with external partners, taking ownership of initiatives, and driving them to successful completion.

• Continuous Improvement: A mindset of constantly seeking opportunities to optimize performance, learn new skills, and adapt to evolving market demands.

Collaboration Style:

• Cross-functional Integration: Proactive engagement with Sales, Marketing, Logistics, and external manufacturers to align strategies and ensure cohesive execution.

• Open Communication: Fostering an environment where ideas, feedback, and concerns can be shared openly and constructively.

• Shared Accountability: Working towards common goals with shared responsibility for outcomes, particularly in project management and product strategy execution.

• Knowledge Sharing: A culture that encourages sharing best practices, learnings, and insights across the team and with relevant stakeholders.

📝 Enhancement Note: The values emphasize a forward-thinking, analytical, and collaborative approach to operations. For candidates, demonstrating an alignment with these values, particularly in how they use data to drive efficiency and customer satisfaction, will be important during the interview process. The emphasis on autonomy within a small team also suggests a need for proactive, self-motivated individuals.

⚡ Challenges & Growth Opportunities

Challenges:

• Data Infrastructure Development: A current challenge is developing robust data infrastructure for strategic planning and sales promotion, requiring a proactive approach to data management and integration.

• Balancing Inventory and Sales: Optimizing inventory levels across a national network to meet diverse customer demands while minimizing costs is a continuous operational challenge.

• Rapid Market Evolution: The telecommunications and device market is highly dynamic, requiring constant adaptation of strategies and quick responses to new product launches and competitor actions.

• Cross-functional Alignment: Effectively coordinating efforts and aligning priorities across multiple internal departments and external manufacturers can be complex.

• Automation Implementation: Successfully implementing and gaining buy-in for new automation tools and processes within established workflows.

Learning & Development Opportunities:

• Advanced Analytics & BI: Opportunities to master advanced analytical techniques and become proficient in leading BI platforms.

• Automation & AI: Hands-on experience with implementing and managing automation solutions, potentially exploring AI applications in retail operations.

• Product Strategy & GTM: Developing expertise in go-to-market strategies for physical retail channels, including product lifecycle management.

• Supply Chain & Inventory Management: Deepening knowledge in logistics, demand forecasting, and SCM principles within a large retail context.

• Leadership & Project Management: Opportunities to lead key initiatives, manage complex projects, and develop leadership skills within a growing business unit.

📝 Enhancement Note: The role presents significant challenges that are directly tied to opportunities for professional growth. Tackling data infrastructure development and automation implementation will equip an operations professional with highly sought-after skills in the current market.

💡 Interview Preparation

Strategy Questions:

• "Imagine we are seeing a significant increase in iPhone sales but also a corresponding rise in inventory holding costs. How would you approach analyzing this situation and what strategic adjustments would you propose for inventory management?" (Focus: Data analysis, problem-solving, strategic proposal)

• "Describe a time you had to manage conflicting priorities or requirements from multiple stakeholders (e.g., Sales, Marketing, Manufacturers) for a product launch or sales initiative. How did you ensure alignment and a successful outcome?" (Focus: Stakeholder management, project execution, communication)

• "If tasked with improving the efficiency of our sales reporting process, what steps would you take, which tools would you consider, and how would you measure the success of your improvements?" (Focus: Process optimization, automation, metrics) Company & Culture Questions:

• "What interests you about Rakuten Mobile's approach to physical retail and its role as a customer touchpoint?" (Focus: Company research, understanding of role's importance)

• "How do you approach working in a small, high-impact team where autonomy and initiative are highly valued?" (Focus: Cultural fit, self-motivation, collaboration style)

• "How would you quantify the impact of your role in the Product Strategy Group on Rakuten Mobile's overall business objectives?" (Focus: Understanding of impact, business acumen, metrics) Portfolio Presentation Strategy:

• Structure Your Case Studies: For each portfolio item, clearly define the business problem, your role and approach, the specific actions you took, the tools and methodologies used, and the quantifiable results achieved.

• Highlight Data & Automation: Emphasize instances where you leveraged data analysis to drive decisions or implemented automation to enhance efficiency. Be ready to show examples of reports, dashboards, or process flows.

• Demonstrate Stakeholder Engagement: Explain how you collaborated with different teams and external partners, showcasing your communication and negotiation skills.

• Conciseness and Clarity: Practice presenting your portfolio in a clear, engaging, and concise manner, ensuring you can articulate complex information effectively within a limited timeframe.

• Tailor to Rakuten's Needs: Connect your portfolio examples to the specific responsibilities and challenges outlined in the job description, showing how your past successes translate to future contributions at Rakuten.

📝 Enhancement Note: Preparing for these types of questions will involve not only recalling past experiences but also thinking strategically about how your skills align with Rakuten's specific operational challenges and goals. The emphasis on data, automation, and cross-functional collaboration should be evident in your responses and portfolio.

📌 Application Steps

To apply for this operations position:

• Submit your application through the Rakuten careers portal.

• Customize Your Resume: Tailor your resume to highlight experience with SQL, BI tools (Tableau, DOMO), data analysis, inventory management, stakeholder management, and process automation (Power Automate). Quantify achievements with specific metrics and use keywords from the job description.

• Prepare Your Portfolio: Select 2-3 key projects that best demonstrate your skills in data analysis, strategic planning, project management, and process improvement, especially those involving retail operations or automation. Be ready to present these using the STAR method.

• Practice Interview Questions: Rehearse answers to common operations, strategy, and behavioral questions, focusing on clear, concise, and impact-driven responses. Prepare specific examples for each question.

• Research Rakuten Mobile: Understand their business model, current market position, and strategic initiatives. Familiarize yourself with their product offerings and retail strategy to demonstrate genuine interest and cultural fit.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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