Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Multiplica

Location: Santiago, Santiago Metropolitan Region, Chile

Job Type: FULL_TIME

Category: Product Design / User Experience

Date Posted: 2026-07-28

Experience Level: 5-10 Years

Remote Status: Hybrid

🚀 Role Summary

• Lead the end-to-end product design strategy and act as a technical reference for the UX team within a retail sector client.

• Drive the user experience vision with a strong business perspective, influencing cross-functional stakeholders and mentoring junior designers.

• Utilize advanced knowledge of UX research, agile methodologies, and proficiency in design tools like Figma and emerging AI applications.

• Focus on product discovery, KPI management, and strategic planning to optimize digital products and elevate the overall UX standard.

📝 Enhancement Note: This role is positioned as a senior or lead Product Designer, indicated by the requirement for 6+ years of experience, the emphasis on strategic leadership, mentoring, and influencing stakeholders. The hybrid nature and specific client sector (retail) are key differentiators. The integration of AI tools is a significant forward-looking aspect of this role.

📈 Primary Responsibilities

• Lead the design strategy for digital product within a dedicated cell, serving as the technical and methodological benchmark for the UX team.

• Champion the user experience vision with a keen business perspective, guiding end-to-end design decisions and elevating the quality standards of the UX chapter.

• Drive strategic alignment and coordination with diverse stakeholders, acting as the advocate for the user and design principles in crucial business decisions.

• Oversee the creation and documentation of complex wireframes, user flows, and solution architectures in Figma, ensuring consistency with established design systems.

• Design and execute both generative and evaluative research plans, selecting and applying appropriate methodologies to meet team and business needs, and strategically communicating findings.

• Develop and validate high-fidelity prototypes in Figma, ensuring adherence to design guidelines and maintaining consistency with the chapter's design system.

• Establish and disseminate market best practices, leading their strategic integration into the cell's products with a long-term vision aligned with strategic objectives.

• Identify and synthesize key information for the optimization of digital products, leading design decisions with data-driven arguments and a strong business acumen.

• Spearhead continuous improvement initiatives with cross-functional impact across cells, clusters, and the UX chapter, ensuring inter-area coordination and mentoring junior designers.

📝 Enhancement Note: The responsibilities highlight a blend of strategic leadership, hands-on design execution, and team development. The emphasis on "leading," "driving," and "championing" signifies a senior-level individual contributor or team lead role. The explicit mention of "customer: retail sector" provides crucial context for the types of challenges and user needs expected.

🎓 Skills & Qualifications

Education:

• Bachelor's degree or equivalent in Design, Engineering, Advertising, or Social Sciences (minimum 4-year duration).

• Certification, specialization, diploma, or postgraduate studies in Product Design and/or User Experience. Experience:

• Minimum of 6 years of proven experience in digital product design.

• Demonstrated experience in agile methodologies and leading complex digital products.

• At least 4 years of experience in designing research plans (quantitative and qualitative). Required Skills:

• Advanced proficiency in Figma and Design Systems.

• Expertise in Prototyping and developing high-fidelity mockups.

• Strong understanding and application of Agile methodologies.

• Proficient in qualitative and quantitative User Research techniques.

• Demonstrated experience in Product Discovery processes.

• Skill in UX Testing and validation methods.

• Facilitation skills for workshops and design sprints.

• Experience in operating and managing Design Systems.

• Proficiency in managing UX Metrics and KPIs (e.g., NPS, CSAT, conversion rates).

• Advanced knowledge of User Personas and Proto Personas.

• Experience in Mentoring and developing junior UX talent. Preferred Skills:

• Experience with CRM tools such as Salesforce, HubSpot, or similar.

• Familiarity with AI-driven design tools (e.g., Midjourney, DALL-E, Adobe Firefly).

• Understanding of prompting techniques and workflows with Large Language Models (LLMs) like ChatGPT or Claude.

• Experience designing user experiences that integrate AI components (e.g., chatbots, recommendation engines).

• Knowledge of AI ethics principles and responsible design practices.

📝 Enhancement Note: The experience requirement of 6+ years, coupled with the need for advanced skills in research, agile, and design systems, positions this as a senior or lead role. The explicit mention of AI tools and skills is a critical differentiator, indicating a forward-thinking approach to design. CRM experience is noted as a significant advantage, suggesting potential interaction with sales and marketing operations.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end product design case studies, demonstrating ownership from problem definition to solution implementation and impact measurement.

• Highlight experience in leading complex digital product development cycles within agile environments.

• Include examples of strategic research plans (quantitative and qualitative) and how their findings informed design decisions.

• Present work demonstrating proficiency in Figma, including complex wireframes, user flows, and high-fidelity prototypes, ideally integrated with design systems.

• Showcase experience in defining and utilizing UX metrics and KPIs to demonstrate product success and iterate on designs. Process Documentation:

• Detail your approach to product discovery, including methodologies used for identifying user needs and business opportunities.

• Provide examples of how you have facilitated design thinking workshops or sprint sessions.

• Illustrate your process for defining and implementing design systems or contributing to existing ones.

• Demonstrate your ability to document and communicate research findings and design rationale effectively to diverse stakeholders.

📝 Enhancement Note: Given the senior nature of this role, the portfolio is expected to go beyond just visual designs. It should clearly articulate the candidate's strategic thinking, research capabilities, process ownership, and impact on business outcomes, particularly within agile and potentially CRM-integrated environments. The inclusion of AI in design processes should also be a featured element if applicable.

💵 Compensation & Benefits

Salary Range:

Based on industry benchmarks for a Senior/Lead Product Designer with 6+ years of experience in Santiago, Chile, and considering the hybrid work model, the estimated annual salary range is between CLP 24,000,000 and CLP 36,000,000. This estimate considers the cost of living in Santiago, the demand for specialized UX and AI design skills, and the typical compensation bands for senior roles in digital consultancies.

Benefits:

• Legal Benefits: Standard benefits as mandated by Chilean labor law.

• Superior Benefits: Additional benefits that may include enhanced health coverage, life insurance, or other employer-provided perks.

• Health Insurance: Comprehensive medical coverage for employees and potentially dependents.

• Continuous Learning: Access to ongoing professional development opportunities.

• Free Access to Courses: Specific provision for complimentary access to a range of courses, likely related to design, technology, and professional development.

• Payment in Local Currency: Salary disbursed in Chilean Pesos (CLP).

• Contract Duration: Initial contract duration of 3 months, with potential for extension based on performance and project needs.

Working Hours:

• Standard full-time hours, estimated at 40 hours per week, with flexibility expected within a hybrid work arrangement.

📝 Enhancement Note: The salary estimate is based on a synthesis of publicly available compensation data for similar roles in Santiago, Chile, adjusted for the specified experience level and the inclusion of advanced skills like AI in design. The initial 3-month contract is a key detail for candidates to note.

🎯 Team & Company Context

🏢 Company Culture

Industry: Digital Transformation Consulting, Talent Solutions, Technology Services.

Company Size: Multiplica Talent operates within a network of companies that collectively have a significant presence, likely employing hundreds or thousands globally, though the specific "Talent" division might be smaller. This larger scale implies access to diverse projects and resources.

Founded: Multiplica has over 20 years of experience, indicating a well-established presence and deep expertise in the digital transformation space.

Team Structure:

• The role operates within a "cell" structure, implying a cross-functional, agile team focused on a specific product or business area.

• The UX team is a key component within this cell, with the Product Designer acting as a technical and methodological lead.

• There is a "chapter" structure for UX professionals, suggesting a community of practice for skill development, standardization, and knowledge sharing across different cells and projects.

• Collaboration is expected with other functional areas and stakeholders at high levels within the client organization. Methodology:

• Data-Driven Design: Strong emphasis on using data (quantitative and qualitative research, KPIs) to inform design decisions.

• Agile & Lean Principles: Operations within agile environments, focusing on iterative development, continuous improvement, and rapid feedback loops.

• User-Centricity: A core tenet, with the designer acting as the voice of the user.

• Strategic Alignment: Ensuring design efforts are tightly aligned with business objectives and stakeholder needs.

• Innovation: Encouraging the use of new technologies like AI to enhance design processes and product experiences.

Company Website: https://www.multiplica.com/ (Note: The provided URL was for Workable, the actual company website is likely multiplica.com)

📝 Enhancement Note: Multiplica positions itself as a leader in digital transformation and talent connection. The "cell" and "chapter" structure is common in agile organizations aiming for both focused execution and cross-functional learning. The emphasis on innovation, particularly with AI, suggests a forward-thinking work environment.

📈 Career & Growth Analysis

Operations Career Level: This role is categorized as a Senior or Lead Product Designer. It involves not only hands-on design execution but also strategic leadership, influencing product roadmaps, mentoring junior talent, and acting as a subject matter expert within the UX chapter. The scope extends to defining design strategies and elevating UX standards across multiple projects or within a client's organization.

Reporting Structure:

• The Product Designer will likely report to a Head of Design, UX Lead, or a Project Manager within the "cell."

• They will also be part of the broader "UX Chapter," potentially with a chapter lead overseeing professional development and standards.

• Influence will be exerted upwards and across to product managers, engineers, business stakeholders, and potentially C-level executives within the client organization. Operations Impact:

• The Product Designer is expected to have a significant impact on the success of digital products within the retail sector client. This impact will be measured through key UX metrics (NPS, CSAT, conversion rates) and ultimately contribute to business objectives such as increased customer satisfaction, revenue growth, and operational efficiency.

• By championing user needs and innovative design solutions, the role directly influences customer engagement and loyalty. Growth Opportunities:

• Leadership Progression: Opportunity to move into a formal Lead Designer, Design Manager, or Head of Design role, managing teams and broader design strategy.

• Specialization: Deepen expertise in specific areas like AI-driven design, complex system design, or user research methodologies.

• Cross-Functional Expertise: Develop stronger business acumen and strategic partnership skills through close collaboration with diverse stakeholders in the retail sector.

• Mentoring & Training: Formalize mentoring responsibilities and contribute to training programs for junior designers within the UX chapter.

• Industry Exposure: Gain extensive experience across various digital transformation projects and client challenges.

📝 Enhancement Note: The role offers a clear path for career advancement beyond individual contribution, emphasizing leadership and strategic influence. The hybrid nature and potential for long-term engagement with clients are also attractive growth factors.

🌐 Work Environment

Office Type: Hybrid work model, combining remote work with in-office collaboration. This suggests a flexible approach to work location.

Office Location(s): Santiago, Chile (Santiago Metropolitan Region). The hybrid model implies occasional required presence at an office location in Santiago for team meetings, workshops, or client engagements.

Workspace Context:

• Collaborative Environment: The "cell" and "chapter" structures are designed to foster collaboration. Expect regular team syncs, design critiques, and knowledge-sharing sessions.

• Tools & Technology: Access to industry-standard design tools (Figma), design system resources, and potentially AI tools for design and research. The company likely provides necessary software licenses.

• Cross-functional Interaction: Frequent interaction with product managers, engineers, researchers, and business stakeholders, both within Multiplica and at the client organization.

Work Schedule:

• Standard full-time hours (approx. 40 hours/week).

• Flexibility is inherent in the hybrid model, allowing for a balance between remote productivity and in-office collaboration. Specific in-office days may be determined by team needs or client requirements.

📝 Enhancement Note: The hybrid model is a key feature, offering flexibility while maintaining the benefits of in-person collaboration. The emphasis on cross-functional interaction is typical for design roles in consultancies that aim to integrate seamlessly with client teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your resume and portfolio to assess alignment with the role's requirements, particularly experience level, technical skills (Figma, Design Systems), and AI/research capabilities.

• Technical/Methodology Interview: This stage will likely involve a deep dive into your experience with product discovery, user research (quantitative/qualitative), agile practices, and your approach to leveraging design systems and Figma. Expect scenario-based questions.

• Portfolio Presentation & Case Study: You will be asked to present one or more detailed case studies from your portfolio, explaining your process, problem-solving approach, design decisions, and the impact of your work. This is a critical stage for demonstrating strategic thinking and impact.

• Stakeholder/Team Interview: An opportunity to meet with potential peers, leads, or client stakeholders. This assesses your collaboration style, communication skills, ability to influence, and cultural fit. Questions may focus on leadership, mentoring, and strategic thinking.

• AI & Future Skills Assessment: Given the emphasis on AI, expect questions about your experience or perspective on integrating generative AI into design workflows and ethical considerations.

• Final Interview/Offer: A concluding discussion, potentially with senior leadership, to finalize terms and confirm mutual fit.

Portfolio Review Tips:

• Focus on Impact: Clearly articulate the business outcomes and user benefits of your design work. Quantify results using KPIs whenever possible (e.g., increased conversion, reduced churn, improved NPS).

• Showcase Process: Detail your end-to-end design process, from initial research and problem definition through ideation, prototyping, testing, and iteration. Highlight your strategic thinking at each stage.

• Demonstrate Technical Proficiency: Include examples of your work in Figma, showcasing complex wireframes, user flows, and interactive prototypes. If you've contributed to or managed design systems, highlight this.

• Highlight AI Integration: If you have experience using generative AI tools (Midjourney, DALL-E, ChatGPT) or designing AI-powered features, dedicate a section or specific examples to this. Explain your prompting strategies and how AI accelerated your process or improved outcomes.

• Tailor Your Presentation: Select case studies that are most relevant to the retail sector or demonstrate leadership, strategic influence, and complex problem-solving.

• Be Prepared to Discuss: Anticipate questions about your methodology, decision-making rationale, challenges faced, and how you handle stakeholder feedback and disagreements.

Challenge Preparation:

• Design Challenge: You may be given a hypothetical problem statement (e.g., improving a specific user flow for a retail app) to solve within a time limit. Focus on outlining your process, assumptions, research approach, and proposed solutions, rather than delivering a fully polished UI.

• Strategic Thinking Exercise: Be ready to discuss how you would approach understanding a new business problem, identifying user needs, and defining a product strategy using data and research.

• AI Prompting Exercise: Potentially asked to demonstrate how you would use AI tools to generate ideas, create assets, or synthesize research findings.

📝 Enhancement Note: The interview process is designed to assess not only design skills but also strategic thinking, leadership potential, and adaptability to new technologies like AI. The portfolio is the primary tool for demonstrating these capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Core tool for UI design, wireframing, prototyping, and collaboration. Mastery is essential.

• Design Systems: Experience in creating, managing, or actively using design systems for consistency and efficiency.

• Prototyping Tools: Figma's built-in prototyping capabilities, potentially supplemented by tools like InVision or Adobe XD if used in past projects.

Analytics & Reporting:

• UX Metrics & KPIs: Understanding and application of metrics such as NPS (Net Promoter Score), CSAT (Customer Satisfaction), conversion rates, task success rates, and user engagement metrics.

• Data Analysis Tools: While not explicitly listed, experience with tools that help analyze user behavior data (e.g., Google Analytics, Mixpanel, Hotjar) would be beneficial.

CRM & Automation:

• CRM Tools (Preferred): Salesforce, HubSpot, or similar. Understanding how design impacts CRM data, user adoption, and sales/support workflows.

• AI & Generative Tools:

  • Generative AI for Design: Midjourney, DALL-E, Adobe Firefly for asset creation, mood boards, or concept exploration.
  • LLMs for Workflow: ChatGPT, Claude for research synthesis, idea generation, content refinement, and prompt engineering.

• Integration Tools: Understanding how design integrates with broader tech stacks, though not necessarily hands-on with integration tools themselves.

📝 Enhancement Note: The technology stack emphasizes core design tools (Figma, Design Systems) and highlights the growing importance of AI in the design workflow. Familiarity with CRM systems is a plus, suggesting a need to understand how design decisions impact business operations and data capture.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A foundational value, ensuring all design decisions prioritize user needs and experience.

• Data-Driven Decision Making: Emphasis on using research, analytics, and KPIs to validate hypotheses and guide strategy.

• Collaboration & Influence: Fostering strong working relationships with stakeholders across departments and effectively influencing decisions.

• Continuous Improvement: A commitment to learning, iterating, and refining processes and products to achieve optimal outcomes.

• Innovation & Adaptability: Embracing new technologies and methodologies, such as AI, to enhance design effectiveness and efficiency.

• Strategic Vision: Thinking beyond immediate tasks to align design efforts with long-term business goals.

Collaboration Style:

• Cross-functional Integration: Seamlessly working within "cells" alongside product managers, engineers, and business analysts.

• Chapter Community: Actively participating in the UX chapter for knowledge sharing, peer feedback, and establishing best practices.

• Stakeholder Engagement: Building trust and communication channels with senior stakeholders to effectively advocate for design and user needs.

• Mentorship: A willingness to guide and develop less experienced designers, fostering a learning environment.

📝 Enhancement Note: The culture appears to be a blend of agile execution, strategic thinking, and community building. The emphasis on collaboration and influence is critical for success in a consulting environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Complex Stakeholder Landscapes: Influencing diverse stakeholders with potentially conflicting priorities within a large retail client organization.

• Balancing User Needs with Business Constraints: Finding optimal solutions that satisfy both user experience goals and technical/business limitations.

• Integrating Emerging Technologies: Effectively incorporating AI tools and principles into established design workflows and client expectations.

• Driving Change and Adoption: Elevating UX standards and fostering a user-centric mindset across different teams and departments.

• Managing Multiple Projects/Priorities: Effectively prioritizing and delivering high-quality design work across different initiatives within the "cell" structure.

Learning & Development Opportunities:

• Advanced AI in Design: Deepen expertise in using generative AI for ideation, content creation, and user research, potentially becoming a go-to expert.

• Strategic Product Leadership: Develop skills in product strategy, roadmap definition, and business impact analysis.

• Mentorship & Team Leadership: Gain formal experience in leading and developing design teams.

• Cross-Industry Exposure: Broaden experience by working with different types of clients or projects within Multiplica's portfolio.

• Industry Conferences & Certifications: Opportunities to attend relevant events and pursue advanced certifications in UX, AI, or product management.

📝 Enhancement Note: This role presents opportunities to tackle complex, real-world design challenges while simultaneously growing in areas of strategic leadership and cutting-edge technology adoption.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to influence a senior stakeholder who was resistant to a design recommendation. How did you approach it, and what was the outcome?" (Focus on communication, data, and negotiation skills.)

• "How would you approach defining the product strategy for a new feature on a retail e-commerce platform, given limited initial data?" (Assess your product discovery and strategic planning process.)

• "Walk me through your process for designing an AI-powered chatbot for customer service in the retail sector. What are the key considerations for user experience and ethical AI?" (Evaluate your understanding of AI integration and user-centric design.) Company & Culture Questions:

• "How do you stay updated with the latest trends in UX design and emerging technologies like AI?" (Demonstrates your commitment to continuous learning.)

• "Describe your experience working in agile environments and collaborating within cross-functional teams (cells). What challenges have you faced, and how did you overcome them?" (Assess your adaptability and teamwork.)

• "How do you measure the success of your design work, beyond just aesthetics?" (Focus on KPIs, user feedback, and business impact.) Portfolio Presentation Strategy:

• Structure Your Case Studies: For each case study, clearly outline: The Problem, Your Role, The Process (Research, Ideation, Design, Testing), The Solution (Showcase key screens/flows), and The Impact (Quantifiable results and learnings).

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., "Increased conversion rate by 15%", "Reduced customer support tickets by 10%").

• Highlight AI Use: If you have AI-related projects, dedicate specific slides to explain your methodology, the tools used, the prompts, and the tangible benefits achieved (e.g., faster ideation, novel creative outputs).

• Tell a Story: Frame your presentations as narratives that showcase your problem-solving skills, strategic thinking, and ability to drive meaningful outcomes.

• Be Ready for Deep Dives: Prepare to discuss every decision, rationale, and challenge in detail.

📝 Enhancement Note: Preparation should focus on articulating strategic thinking, demonstrating a robust design process, quantifying impact, and showcasing adaptability to new technologies like AI, especially within the context of a retail client.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided application link on Workable.

• Curate Your Portfolio: Select 2-3 of your strongest end-to-end case studies. Prioritize those that showcase your strategic thinking, user research capabilities, proficiency in Figma and design systems, and any experience with AI-driven design or retail sector projects. Ensure your portfolio clearly articulates the problem, your process, your solutions, and the quantifiable impact.

• Optimize Your Resume: Highlight your 6+ years of digital product design experience, advanced skills in UX research, agile methodologies, Figma, and design systems. Explicitly mention any experience with AI tools (generative AI, LLMs) and CRM platforms. Use keywords from the job description to ensure ATS compatibility.

• Prepare Your Presentation: Practice presenting your chosen case studies. Focus on storytelling, clearly articulating your decision-making process, and quantifying the impact of your designs. Be ready to discuss your approach to stakeholder management and how you integrate user needs with business objectives.

• Research Multiplica & the Retail Client: Understand Multiplica's mission and values. If possible, research the retail client sector to better understand potential challenges and user behaviors. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.