Product Designer (UX/UI & Research)

📍 Job Overview

Job Title: Product Designer (UX/UI & Research)

Company: LGC Group

Location: London, England, United Kingdom

Job Type: Full-time

Category: Product Design / UX/UI

Date Posted: 2026-08-03

Experience Level: Mid-Senior Level (5-10 years)

Remote Status: Hybrid

🚀 Role Summary

• Lead user research initiatives to uncover user needs and inform intuitive digital product design.

• Craft seamless, user-centered digital journeys that enhance website performance and conversion rates.

• Develop and evolve UI/UX deliverables, including wireframes, prototypes, and design system components.

• Analyze user behavior and website data to identify friction points and drive iterative design optimization.

• Collaborate effectively with cross-functional teams, including product management, developers, and subject matter experts, to ensure technical feasibility and successful implementation.

• Champion user-first thinking and contribute to a culture of continuous improvement and innovation within the design team.

📝 Enhancement Note: This role is positioned within a scientific and measurement services organization (LGC Standards), suggesting a need for designers who can translate complex technical information into user-friendly digital experiences. The emphasis on CRO and website performance indicates a strong focus on driving measurable business outcomes through design.

📈 Primary Responsibilities

• Conduct comprehensive UX research, including user interviews, surveys, behavioral analysis, prototype testing, and usability studies, to gather actionable insights.

• Translate research findings, data, and business requirements into detailed user journeys, wireframes, and interactive prototypes.

• Design and maintain UI/UX deliverables, ensuring alignment with brand guidelines, accessibility standards, and customer experience (CX) principles.

• Utilize analytics tools (e.g., Google Analytics, Hotjar) and user feedback to identify areas for improvement and propose data-driven design solutions.

• Collaborate closely with product managers, developers, and SMEs to define project scope, ensure technical feasibility, and deliver detailed design specifications.

• Facilitate design workshops, present design decisions clearly, and effectively communicate the user-centered rationale behind strategic experience discussions.

• Contribute to the development and management of the organization's design system, ensuring consistency and scalability across digital products.

• Support experimentation and A/B testing initiatives to validate design hypotheses and continuously optimize user engagement and conversion.

📝 Enhancement Note: The responsibilities highlight a blend of strategic thinking (leading research, influencing discussions) and hands-on execution (wireframing, prototyping, detailed specifications). The focus on CRO and website performance optimization is a critical aspect that candidates should be prepared to demonstrate impact on.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's or Master's degree in Human-Computer Interaction, Design, Psychology, Computer Science, or a related field is often preferred for roles of this nature. Equivalent practical experience will also be considered.

Experience: Significant hands-on experience (5-10 years) in UX/UI design, product design, or a similar role, with a proven track record of end-to-end ownership of digital product design cycles.

Required Skills:

• Proven expertise in UX research methodologies, including usability testing, behavioral analysis, and synthesizing qualitative/quantitative data into actionable insights.

• Strong proficiency in UX/UI design tools, particularly Figma, including experience with design systems, components, and variants.

• Demonstrated ability to translate user needs and business requirements into effective user journeys, wireframes, and interactive prototypes.

• Experience analyzing website and product performance data using tools like Google Analytics and Hotjar to drive iterative design improvements.

• Excellent communication, facilitation, and stakeholder management skills, with the ability to influence cross-functional teams and present design rationale clearly.

• Understanding of accessibility standards (e.g., WCAG) and their practical application in UI/UX design.

• Familiarity with agile development methodologies and experience collaborating within agile teams. Preferred Skills:

• Experience with conversion rate optimization (CRO) protocols and A/B testing platforms (e.g., Optimizely).

• Knowledge of front-end development principles to facilitate effective collaboration with engineering teams.

• Experience in developing and maintaining design systems.

• Familiarity with user research synthesis tools and techniques.

• Experience in a scientific, analytical, or regulated industry.

📝 Enhancement Note: The experience level indicates a need for a candidate who can operate with a high degree of autonomy, mentor junior designers if applicable, and contribute strategically to the team's direction. The emphasis on Figma suggests deep expertise in this specific tool is paramount.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase end-to-end product design projects, clearly detailing the problem, your role, the process followed, and the impact of your solutions.

• Include examples of user research methodologies employed, synthesis of findings, and how insights informed design decisions.

• Demonstrate wireframing, user journey mapping, and prototyping skills, with a focus on intuitive user flows.

• Present high-fidelity UI designs, highlighting visual craft, interaction patterns, and adherence to accessibility standards.

• Showcase experience with design systems, including component libraries, variants, and their application in creating consistent user experiences.

• Quantify impact where possible, using metrics related to user engagement, conversion rates, task completion, or other relevant KPIs. Process Documentation:

• Detail your approach to user research, from planning and recruitment to execution and analysis.

• Illustrate your workflow for translating research insights into design deliverables (e.g., personas, user journeys, wireframes, prototypes).

• Explain your process for collaborating with product managers, developers, and stakeholders, including feedback loops and design reviews.

• Describe how you use data and analytics (e.g., GA, Hotjar) to inform design iterations and measure success.

• Outline your approach to building and maintaining design systems and ensuring their adoption.

📝 Enhancement Note: A strong portfolio is critical for this role, as it will be the primary method of assessing a candidate's practical skills and ability to deliver tangible results. The emphasis on measurable product impact suggests a need for case studies that clearly link design efforts to business outcomes.

💵 Compensation & Benefits

Salary Range: For a Product Designer (UX/UI & Research) with 5-10 years of experience in London, UK, the estimated annual salary range is £55,000 - £75,000. This estimate is based on current market data for similar roles in London, considering the company's industry (scientific services) and the hybrid work arrangement. Factors like specific skills, portfolio strength, and negotiation will influence the final offer.

Benefits:

• Hybrid work model offering flexibility between remote and in-office work (3 days on-site per week).

• Comprehensive health and wellness programs.

• Generous paid time off and holiday allowance.

• Opportunities for professional development, training, and conference attendance.

• Pension scheme contributions.

• Access to LGC's innovation and research tools and resources.

• Employee assistance programs.

• Potential for performance-based bonuses.

Working Hours: The standard full-time working hours are approximately 40 hours per week. While a hybrid model is in place, specific daily working hours may vary, but generally align with standard business operations in the UK, with flexibility offered within the hybrid framework.

📝 Enhancement Note: The salary range is an estimation based on industry benchmarks for the specified experience level and location. Actual compensation will depend on the candidate's qualifications, interview performance, and LGC Group's internal compensation structure. The hybrid arrangement, with specified office days, provides a clear expectation for work location.

🎯 Team & Company Context

🏢 Company Culture

Industry: LGC Standards operates within the scientific and measurement services industry, a sector crucial for quality assurance, research, and regulatory compliance across various fields including pharmaceuticals, food, environment, and clinical diagnostics. This context suggests a need for designers who can appreciate the importance of accuracy, reliability, and data integrity.

Company Size: LGC Group is a significant global organization, indicating a structured environment with established processes and opportunities for cross-functional collaboration. This size can offer stability and resources, while also requiring adaptability within a larger corporate framework.

Founded: LGC has a long history, founded in 1842, which speaks to its stability, established reputation, and deep expertise in its field. This heritage may influence a culture that values precision, integrity, and long-term vision.

Team Structure:

• The Product Design team likely operates within a broader Commercial or Digital Product department, collaborating closely with Product Management, Engineering, Marketing, and potentially R&D.

• The team structure may involve a mix of specialists (UX Researchers, UI Designers, Interaction Designers) and generalists, with reporting lines potentially leading to a Head of Product Design or a Director of Digital Experience.

• Cross-functional collaboration is essential, with designers working closely with stakeholders from various business units to understand their needs and translate them into digital solutions that serve LGC's diverse customer base. Methodology:

• Data-driven decision-making is a core operational methodology, with a strong emphasis on using analytics, user feedback, and A/B testing to inform design strategies and measure impact.

• Agile and iterative development processes are likely employed, allowing for flexibility, continuous improvement, and rapid response to changing user needs and market demands.

• A user-centered design approach is paramount, ensuring that all digital experiences are built with the end-user's needs and goals at the forefront.

Company Website: https://www.lgcgroup.com/

📝 Enhancement Note: The company's long history and scientific focus suggest a culture that values precision, integrity, and evidence-based decision-making. Designers will need to align with these values and demonstrate how their work contributes to LGC's mission of making the world a safer place through reliable measurement and quality assurance.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a mid-to-senior level, indicating that the designer is expected to take ownership of significant projects, contribute to strategic design discussions, and potentially mentor junior team members. The focus on leading research and owning end-to-end delivery suggests a significant level of autonomy and responsibility.

Reporting Structure: The Product Designer will likely report to a Product Design Manager, Head of UX/UI, or a Director of Digital Product. They will work closely with Product Managers, Engineering Leads, and other cross-functional stakeholders, requiring strong collaboration and communication skills.

Operations Impact: The Product Designer's impact is directly tied to improving user experience on LGC's digital platforms, which translates to increased website performance, higher conversion rates, enhanced customer satisfaction, and ultimately, business growth. By optimizing digital journeys, the role directly contributes to LGC's revenue and market position.

Growth Opportunities:

• Skill Specialization: Opportunities to deepen expertise in specific areas such as advanced UX research techniques, interaction design for complex systems, or leading design system initiatives.

• Leadership Development: Potential to move into a Senior Product Designer role, Lead Designer, or even a management position overseeing a design team, with opportunities for strategic influence and team leadership.

• Industry Exposure: Gaining experience in the scientific and measurement services sector, which can open doors to specialized design roles within other regulated or technical industries.

• Cross-functional Advancement: Developing strong stakeholder management skills can lead to opportunities in product management or other strategic roles within the digital product space.

📝 Enhancement Note: The growth trajectory for a Product Designer at LGC appears to offer both depth within the design discipline and breadth into broader product strategy and leadership, particularly within the context of a global scientific organization.

🌐 Work Environment

Office Type: This role operates on a hybrid basis, requiring 2-3 days per week in the London office. The office environment is likely professional and collaborative, designed to support focused work and team interaction.

Office Location(s): The office is located in London (Victoria Street, SW1), a well-connected and central business district, making it accessible for employees commuting from various parts of the city.

Workspace Context:

• The workspace will likely offer a mix of individual work areas and collaborative spaces, suitable for focused design work and team meetings, workshops, and brainstorming sessions.

• Access to necessary design tools, software, and potentially a robust IT infrastructure will be provided to support the design process.

• Opportunities for informal and formal interactions with team members and cross-functional colleagues will be available, fostering a collaborative and knowledge-sharing environment.

Work Schedule: The standard work schedule is approximately 40 hours per week. The hybrid model allows for a balance between focused remote work and in-person collaboration, supporting efficient workflow and team integration.

📝 Enhancement Note: The hybrid nature of the role suggests a modern work environment that balances the benefits of in-office collaboration with the flexibility of remote work. Candidates should be prepared for a structured approach to office attendance.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with HR or a recruiter to assess basic qualifications, interest, and cultural fit.

• Portfolio Review & Skills Assessment: A dedicated session with the hiring manager and/or senior designers to review your portfolio, discuss your process, and assess your UX/UI and research skills. Expect to walk through specific case studies.

• Technical/Design Challenge: You may be given a small design exercise or asked to critique an existing design to assess your problem-solving abilities, design thinking, and approach to specific challenges relevant to LGC's digital products.

• Cross-functional Interviews: Meetings with Product Managers, Developers, or other key stakeholders to evaluate collaboration, communication, and ability to integrate design into the broader product development lifecycle.

• Final Interview: A discussion with a senior leader (e.g., Head of Digital, VP) to confirm overall fit and alignment with company values.

Portfolio Review Tips:

• Curate Strategically: Select 3-4 of your strongest projects that best showcase your end-to-end UX/UI and research capabilities, particularly those demonstrating impact on performance or conversion.

• Tell a Story: For each project, clearly articulate the problem, your specific role and contributions, the methodologies you used, your design process, the challenges faced, and the measurable outcomes achieved.

• Highlight Process: Show your work in progress – sketches, wireframes, user flows, research insights – to demonstrate your thinking and iterative approach.

• Quantify Impact: Wherever possible, include metrics and data to demonstrate the effectiveness of your designs.

• Figma Expertise: Be prepared to discuss your proficiency with Figma, including your approach to design systems, components, and accessibility.

• Tailor to LGC: If possible, consider how your projects align with LGC's industry or user base, and be ready to discuss how you'd approach design challenges for their specific products.

Challenge Preparation:

• Understand the Context: Research LGC Group, its products, and its target audience to better understand potential design challenges.

• Focus on Process: For any design challenge, emphasize your thought process, research methods, and iterative steps rather than just the final output.

• Prioritize User Needs: Ensure your solutions are grounded in user needs and business objectives.

• Consider Constraints: Be mindful of technical feasibility and business constraints when proposing solutions.

• Practice Articulation: Rehearse explaining your design decisions clearly and concisely, as you will need to present your work and rationale effectively.

📝 Enhancement Note: The interview process is likely rigorous, emphasizing practical application of skills and collaborative abilities. A strong, well-prepared portfolio is the most critical element for success.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for UI design, wireframing, prototyping, and design system management. Advanced proficiency is expected.

• Prototyping Tools: Likely integrated within Figma, but may also include other tools for more complex interactions if needed.

• Design System Management: Figma's capabilities will be leveraged, potentially with supporting documentation or style guides.

Analytics & Reporting:

• Google Analytics (GA): For website traffic analysis, user behavior tracking, and performance measurement.

• Hotjar: For heatmaps, session recordings, user feedback polls, and surveys to understand user interaction.

• Other Analytics Platforms: Potentially tools like Optimizely for A/B testing and experimentation.

CRM & Automation:

• While not directly managed by this role, an understanding of how CRM systems (e.g., Salesforce) and marketing automation platforms influence customer journeys and website interactions would be beneficial. Collaboration & Project Management:

• Jira/Confluence: Common tools for agile project management and documentation, used for collaboration with development teams.

• Slack/Microsoft Teams: For day-to-day communication and team collaboration.

📝 Enhancement Note: Proficiency in Figma is non-negotiable. Familiarity with analytics platforms like Google Analytics and Hotjar is crucial for demonstrating data-driven design practices and impact on conversion rates.

👥 Team Culture & Values

Operations Values:

• Integrity: A core LGC value, emphasizing high ethical standards, accuracy, and reliability in all aspects of work, including design.

• Curiosity: A drive to explore new possibilities, understand user behaviors deeply, and innovate in design solutions.

• Brilliance: Striving for excellence in design craft, user experience, and delivering impactful results that exceed expectations.

• Respect: Valuing diversity in thought, background, and perspective among team members, fostering an inclusive environment.

• Passion: A dedication to making a positive impact through design, contributing to LGC's mission of making the world a safer place.

Collaboration Style:

• User-Centric & Data-Driven: Collaborative efforts will be guided by a deep understanding of user needs and validated through data analysis.

• Cross-functional Partnership: A strong emphasis on working collaboratively with product management, engineering, marketing, and subject matter experts to ensure cohesive product development.

• Iterative & Experimental: A culture that encourages experimentation, learning from failures, and continuously iterating on designs based on feedback and performance data.

• Open Communication: Encouraging open dialogue, constructive feedback, and knowledge sharing within the design team and across departments.

📝 Enhancement Note: Candidates should demonstrate alignment with LGC's core values, particularly integrity and curiosity, and be comfortable working in a collaborative, data-informed, and user-centric environment.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complex Science: The primary challenge will be to translate complex scientific information and services into intuitive, user-friendly digital experiences for a diverse audience.

• Balancing User Needs with Business Goals: Effectively integrating user desires with LGC's business objectives, particularly in driving conversions and improving website performance in a scientific context.

• Adopting New Technologies & Methodologies: Keeping pace with evolving UX/UI trends and technologies while ensuring they align with the company's established processes and industry standards.

• Driving Adoption of Design System: Ensuring consistent use and evolution of the design system across various digital touchpoints and among different teams.

Learning & Development Opportunities:

• Advanced UX Research Training: Opportunities to attend workshops or courses focused on cutting-edge user research methodologies.

• Design System Mastery: Deepening expertise in building, scaling, and managing robust design systems.

• CRO and A/B Testing Specialization: Developing advanced skills in conversion rate optimization and experimental design.

• Industry-Specific Design: Gaining specialized knowledge in designing for scientific, analytical, or regulated industries.

• Leadership Mentorship: Potential mentorship from senior design leaders to develop strategic thinking and leadership capabilities.

📝 Enhancement Note: The role presents a unique opportunity to apply design thinking to a critical scientific sector, offering significant learning potential in both specialized industry knowledge and advanced design practices.

💡 Interview Preparation

Strategy Questions:

• "How would you approach researching user needs for a new feature on LGC's website that aims to improve lead generation?" (Focus on methodology, tools, and how to synthesize findings.)

• "Describe a time you used data (e.g., from Hotjar, GA) to identify a significant usability issue and how you resolved it. What was the outcome?" (Emphasize analytical skills and impact.)

• "How do you balance the need for a consistent design system with the need for unique user experiences across different product lines?" (Focus on scalability, flexibility, and best practices.)

• "Walk me through your process for creating a user journey map for a complex customer onboarding process." (Demonstrate your process and understanding of user flow.) Company & Culture Questions:

• "What interests you about LGC Group and our mission to make the world a safer place?" (Research LGC's values and recent achievements.)

• "How do you ensure your design decisions align with ethical considerations and regulatory requirements, especially in a scientific context?" (Connect your work to LGC's value of Integrity.)

• "Describe your experience working in a hybrid environment. How do you maintain collaboration and productivity?" (Address hybrid work expectations.)

• "How do you stay updated with the latest UX/UI trends and integrate them into your work?" (Showcase your commitment to continuous learning.) Portfolio Presentation Strategy:

• Structure is Key: For each project, clearly define the problem, your role, the user, the solution, the process, and the results. Use a consistent format.

• Visual Storytelling: Use clear visuals (wireframes, mockups, prototypes, research artifacts) to illustrate your process and final designs.

• Focus on Impact: Quantify your achievements with data wherever possible. Explain the "so what?" behind your design decisions.

• Be Ready for Deep Dives: Anticipate detailed questions about your design choices, research methods, and problem-solving approaches.

• Demonstrate Figma Mastery: Be prepared to discuss your use of Figma, including your approach to design systems, components, and collaboration within the tool.

• Articulate Your Process: Clearly explain why you made certain decisions, not just what you did.

📝 Enhancement Note: Preparation should focus on demonstrating a strong understanding of user-centered design principles, data-driven optimization, proficiency with Figma, and the ability to collaborate effectively within a structured, scientific organization.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on SmartRecruiters.

• Craft a compelling resume: Tailor your resume to highlight your experience in UX/UI design, user research, Figma proficiency, and any experience with CRO or website performance optimization. Use keywords from the job description.

• Prepare your portfolio: Ensure your portfolio is up-to-date, well-organized, and showcases 3-4 of your strongest, most relevant projects. Be ready to present and discuss them in detail.

• Research LGC Group: Understand their mission, values, products, and target audience. This will help you tailor your application and interview responses.

• Practice your interview answers: Prepare for behavioral questions, technical questions related to UX/UI and research, and be ready to discuss your portfolio and approach to design challenges.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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