Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Stord

Location: Remote, United States

Job Type: FULL_TIME

Category: Product Design / UX/UI Design

Date Posted: 2026-06-24

Experience Level: 5-10 Years

🚀 Role Summary

• Design and own the user experience for Stord's consumer-facing commerce applications, focusing on post-purchase journeys like order tracking and returns portals.

• Drive direct business impact by optimizing designs to increase cart conversion rates, improve return completion rates, and boost customer satisfaction scores (CSAT, NPS).

• Utilize AI-powered design tools for rapid prototyping and iteration, accelerating the design velocity while maintaining high-fidelity execution.

• Collaborate closely with product managers, engineers, and a growing 5-person design team to establish design excellence across Stord's platform.

• Champion consumer empathy and translate user insights into compelling design narratives that inspire engineering teams and build trust during critical post-purchase moments.

📝 Enhancement Note: This role is positioned within a rapidly growing company (Stord is doubling revenue) and focuses on a critical, often overlooked, aspect of e-commerce: the post-purchase experience. The emphasis on AI tools, direct business impact, and consumer psychology suggests a dynamic and strategic design function. The "Consumer Experience Company" positioning highlights the importance of user-centricity in Stord's overall GTM strategy.

📈 Primary Responsibilities

• Own Consumer Commerce Design: Design intuitive, delightful, and responsive experiences for returns portals, order tracking, delivery updates, and other post-purchase touchpoints across mobile, tablet, and desktop.

• Adaptable Design Aesthetics: Create experiences that can adapt to different brand aesthetics while maintaining consistent usability and Stord's design system standards.

• Conversion and Satisfaction Optimization: Design with a clear focus on optimizing conversion rates, completion rates, and overall customer satisfaction at every consumer touchpoint.

• User Research and Insight Translation: Conduct user research (interviews, usability testing) to understand consumer behavior, anxieties, and expectations, translating these insights into actionable design solutions.

• Vision Storytelling and Team Inspiration: Develop compelling design narratives that communicate the consumer's emotional journey and inspire engineering teams to invest in exceptional user experiences.

• Rapid Design Iteration with AI: Leverage AI design tools (e.g., Claude, Claude Design) for quick prototyping and design exploration, accelerating the design cycle and validating concepts before engineering investment.

• Cross-Functional Collaboration: Partner closely with product managers to shape roadmaps and with engineers to ensure designs are technically feasible while pushing for exceptional UX.

• Design System Contribution: Contribute to and utilize Stord's growing design system to ensure consistency and efficiency across all consumer touchpoints.

• Metrics Definition and Analysis: Define success metrics for designs tied to conversion, completion, and satisfaction scores, and analyze behavior data to identify friction points and optimization opportunities.

• Continuous Improvement: Continuously refine user experiences based on performance data, A/B test results, and direct consumer feedback.

📝 Enhancement Note: The responsibilities highlight a blend of strategic ownership, hands-on design execution, and cross-functional collaboration. The emphasis on "consumer delight at scale" and "direct business impact" suggests that designers are expected to be business-minded and results-oriented, not just focused on aesthetics. The explicit mention of AI tools indicates a forward-thinking approach to design workflows.

🎓 Skills & Qualifications

Education: While not explicitly stated, a Bachelor's degree in Design, Human-Computer Interaction, or a related field, or equivalent practical experience, is typically expected for this level of role.

Experience:

• 5+ years of product design experience.

• At least 2 years of experience specifically designing consumer-facing digital products (B2C).

• Proven experience with responsive design across multiple platforms (mobile, tablet, desktop).

• Demonstrated experience in conducting user research, including interviews and usability testing. Required Skills:

• Figma Proficiency: Advanced proficiency in Figma, including prototyping, component libraries, and collaboration features.

• AI Design Tools Literacy: Experience with AI design tools as part of the design process and a strong appetite to learn new tools like Claude and Claude Design.

• User Research Skills: Ability to conduct user interviews, usability testing, and translate qualitative insights into actionable design improvements.

• Responsive Design Expertise: Designing seamless experiences that adapt and perform across various devices and screen sizes.

• B2C Design Fluency: Deep understanding of consumer psychology, behavior patterns, and expectations in digital product interactions.

• High-Fidelity Execution: Ability to produce polished, detailed designs ready for engineering handoff.

Preferred Skills:

• E-commerce & Post-Purchase Experience: Prior experience designing for e-commerce flows, order management systems (OMS), warehouse management systems (WMS), returns portals, or post-purchase customer journeys.

• White-label/Multi-tenant Design: Experience designing applications that need to adapt to different brand guidelines or serve multiple clients.

• Storytelling Ability: Skill in articulating design rationale and consumer journeys in a compelling way to influence stakeholders.

• Technical Collaboration: Ability to communicate effectively with engineers and understand technical constraints.

• Data-Informed Design: Experience using analytics and A/B testing results to inform design decisions.

• Accessibility Standards: Understanding and application of accessibility principles (WCAG) in design.

📝 Enhancement Note: The required skills emphasize modern design tools (Figma, AI) and a strong foundation in user-centered design principles. The preferred skills point towards candidates who can hit the ground running with specific domain knowledge in e-commerce and post-purchase logistics, which are core to Stord's business. The "AI tool enthusiasm" is a key differentiator.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies Highlighting Impact: Showcase 3-5 detailed case studies demonstrating your product design process from problem identification to solution implementation and measurable outcomes.

• B2C Focus: Projects should clearly illustrate your experience designing for consumer-facing digital products.

• Post-Purchase or E-commerce Relevance: Prioritize projects related to e-commerce, order tracking, returns, customer support, or similar consumer journey touchpoints.

• Process Transparency: Clearly articulate your design process, including user research methodologies, ideation techniques, prototyping approach, and collaboration with product/engineering.

• Measurable Results: For each case study, include specific metrics demonstrating the positive impact of your designs (e.g., increased conversion rates, improved CSAT/NPS, reduced support tickets, higher completion rates). Quantifiable results are crucial.

Process Documentation:

• User Journey Mapping: Examples of how you've mapped out consumer journeys to identify pain points and opportunities.

• Wireframing & Prototyping: Demonstrations of low-fidelity wireframes and high-fidelity interactive prototypes used for concept validation and user testing.

• Design System Contributions: If applicable, examples of how you've contributed to or utilized a design system for consistency and efficiency.

• Usability Testing & Iteration: Documentation of usability testing plans, findings, and how those insights led to design iterations.

📝 Enhancement Note: For a role like this, the portfolio is paramount. It needs to showcase not just design skills but also the ability to drive business results and understand the consumer journey. Highlighting measurable improvements is key, especially for a company focused on consumer experience and growth. The emphasis on AI tools might also be a point to subtly integrate into portfolio case studies where applicable.

💵 Compensation & Benefits

Salary Range: As this role is remote within the United States, the salary range would typically fall between $110,000 - $150,000 USD per year, depending on experience level, specific qualifications, and geographic cost-of-living adjustments where applicable.

Benefits:

• Comprehensive Health Coverage: Medical, Dental, and Vision insurance plans.

• 401(k) Retirement Plan: With potential company matching contributions.

• Stock Options/Equity: Potential for equity in a rapidly growing company.

• Generous Paid Time Off (PTO): Including vacation, sick leave, and holidays.

• Professional Development: Opportunities for continued learning, training, and conference attendance.

• Remote Work Stipend: Potential for a stipend to support home office setup and expenses.

• Parental Leave: Paid leave for new parents.

• Wellness Programs: Initiatives focused on employee well-being.

Working Hours: The standard working hours are typically 40 hours per week, aligning with Stord's operational needs. While remote, flexibility may be offered, but core collaboration hours will likely align with US-based teams.

📝 Enhancement Note: The salary estimate is based on industry benchmarks for Product Designers with 5-10 years of experience in the US tech market, particularly for remote roles in growth-stage companies. Benefits are standard for tech companies of this nature, with an emphasis on professional development and remote work support. The "Consumer Experience Company" focus might also translate into benefits that directly enhance employee experience.

🎯 Team & Company Context

🏢 Company Culture

Industry: Logistics, E-commerce Technology, Supply Chain Management, Consumer Experience. Stord operates at the intersection of these sectors, providing a technology-driven platform to enhance the end-to-end consumer journey for brands.

Company Size: Stord is a scale-up company, experiencing rapid growth. While the design team is small (5 people), the overall company is expanding significantly, aiming to double revenue. This implies a dynamic, fast-paced environment with opportunities for impact.

Founded: Stord was founded in 2017. Its relatively recent founding and rapid growth suggest an innovative and agile culture, focused on disrupting traditional logistics and commerce enablement.

Team Structure:

• Design Team: A lean, collaborative team of 5 designers, indicating a high degree of individual ownership and close-knit collaboration.

• Reporting Structure: The Product Designer will likely report to a Design Lead or Head of Design, working closely with Product Managers and Engineering Leads.

• Cross-Functional Collaboration: Strong emphasis on partnering with Product Management and Engineering to shape roadmaps, ensure technical feasibility, and drive user-centered outcomes.

Methodology:

• Data-Driven Design: A strong emphasis on using quantitative metrics (CSAT, NPS, conversion rates) and qualitative user insights to inform design decisions.

• Agile Iteration: A "bias for action" and rapid iteration cycles, leveraging AI tools to accelerate the design process and balance perfection with shipping velocity.

• Consumer-Centricity: A core philosophy focused on creating "delightful post-purchase experiences" that build brand loyalty and drive business growth.

Company Website: https://www.stord.com/

📝 Enhancement Note: Stord's positioning as "The Consumer Experience Company" is a crucial cultural indicator. It suggests that user experience and customer satisfaction are paramount, influencing product development, marketing, and operations. The scale-up nature means opportunities for significant individual impact and involvement in shaping processes.

📈 Career & Growth Analysis

Operations Career Level: This role is for an experienced Product Designer, likely mid-to-senior level, given the 5+ years of experience requirement and the expectation to "own the design vision" for key consumer-facing applications. It signifies a move beyond execution to strategic contribution and ownership within the design function.

Reporting Structure: The designer will report into a small, focused design team, likely under a Design Manager or Head of Design. Direct collaboration with Product Managers and Engineering teams is expected, providing exposure to product strategy and technical implementation.

Operations Impact: The role has a direct and measurable impact on Stord's business objectives, specifically:

• Revenue Growth: By improving conversion rates and driving repeat purchases through enhanced consumer experiences.

• Customer Loyalty: By building trust and satisfaction during critical post-purchase moments, reducing churn.

• Brand Perception: By ensuring that hundreds of leading brands using Stord deliver exceptional consumer experiences, reflecting positively on Stord itself.

• Operational Efficiency: By designing intuitive self-service tools (e.g., returns portals) that can reduce the load on customer support operations.

Growth Opportunities:

• Design Leadership: As the company scales, opportunities to step into leadership roles within the design team, mentor junior designers, or specialize in specific areas of UX/UI.

• Product Strategy Influence: Deeper involvement in product roadmap planning and strategic decision-making based on user insights and market trends.

• Skill Specialization: Opportunity to become an expert in consumer psychology, e-commerce UX, AI-driven design, or cross-platform design within a rapidly evolving tech stack.

• Cross-Functional Expertise: Gaining in-depth knowledge of logistics, e-commerce operations, and business development through close collaboration.

• Startup Scale-Up Experience: Valuable experience in building and scaling design functions within a high-growth tech company.

📝 Enhancement Note: The growth opportunities are tied to Stord's rapid expansion. Designers who can demonstrate strategic thinking, leadership potential, and specialized skills will be well-positioned for advancement. The unique focus on post-purchase experience also offers a niche area for deep expertise development.

🌐 Work Environment

Office Type: This is a fully remote position within the United States. Stord emphasizes a "remote-first" or "remote-friendly" culture, enabling employees to work from their preferred location.

Office Location(s): While the role is remote, Stord is headquartered in Atlanta, GA, and has facilities across the United States, Canada, and Europe. This distributed nature means the team is accustomed to asynchronous communication and remote collaboration.

Workspace Context:

• Collaborative Digital Space: Expect a highly digital and collaborative environment, utilizing tools like Figma, Slack, and video conferencing for communication and design handoffs.

• Operations Tools & Technology: Access to modern design software (Figma, AI tools) and potentially internal Stord platforms for order management and logistics data.

• Team Interaction: Regular virtual stand-ups, design critiques, and cross-functional meetings to foster connection and alignment, despite the remote setup.

Work Schedule: The role is full-time (40 hours/week). While remote work offers flexibility, candidates should be prepared to align with core business hours for effective collaboration with US-based product and engineering teams. This might involve some overlap with East Coast (EST) or Central (CST) time zones, given the company's headquarters and typical US team distribution.

📝 Enhancement Note: The remote nature requires strong self-discipline and communication skills. The "Consumer Experience Company" ethos likely extends to employee experience, suggesting an emphasis on well-being and flexibility within the remote framework.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A brief call with a recruiter to assess basic qualifications, cultural fit, and interest in the role and Stord.

• Hiring Manager Interview: A deeper dive with the hiring manager (likely Head of Design or Sr. Design Manager) focusing on experience, design philosophy, and understanding of the role's strategic importance.

• Portfolio Review & Design Challenge: A dedicated session where the candidate presents their portfolio, focusing on 1-2 key case studies. This may be followed by a take-home design challenge or a live whiteboarding session to assess problem-solving skills, design process, and communication.

• Cross-Functional Interviews: Meetings with Product Managers and Engineering Leads to evaluate collaboration style, technical understanding, and ability to work effectively within a product team.

• Final Round: Potentially a final interview with a senior leader or executive to confirm fit and enthusiasm.

Portfolio Review Tips:

• Tell a Story: Structure your case studies as narratives. Start with the problem, detail your process and decisions, and conclude with the impact and learnings.

• Focus on Impact: Quantify results wherever possible. Use metrics like conversion rate improvements, CSAT increases, or efficiency gains.

• Showcase Your Process: Clearly explain why you made certain design decisions. Highlight your research, ideation, and iteration phases.

• Demonstrate B2C Empathy: Articulate how you understood and addressed the needs and emotions of the end consumer.

• Highlight AI Integration (if applicable): If you used AI tools, explain how they accelerated your workflow or led to innovative solutions.

• Prepare for Questions: Be ready to discuss your design choices, trade-offs, collaboration experiences, and how you handle feedback.

Challenge Preparation:

• Understand the Core Problem: If given a take-home challenge, thoroughly understand the user problem and business goals.

• Think Holistically: Consider the entire user journey, not just the immediate screen.

• Prioritize: In live sessions, focus on a core flow or feature. It's better to fully flesh out one area than superficially cover many.

• Communicate Your Thinking: Verbalize your assumptions, decisions, and trade-offs. This is as important as the final design.

• Be Realistic: Acknowledge technical constraints and business realities.

📝 Enhancement Note: The process emphasizes practical application and collaboration. The portfolio review is critical, and candidates should be prepared to deeply discuss their work, particularly how it drove measurable business outcomes and addressed consumer needs. The mention of AI tools suggests interviewers might be interested in how candidates leverage them.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core design and prototyping tool. Proficiency is essential, including advanced features like components, auto-layout, and collaborative workflows.

• AI Design Tools: Explicitly mentioned are Claude and Claude Design, indicating Stord's interest in leveraging AI for design assistance, rapid prototyping, and ideation. Familiarity or a strong willingness to learn these is key.

• Prototyping Tools: While Figma has strong prototyping capabilities, experience with other dedicated tools might be beneficial.

Analytics & Reporting:

• Analytics Platforms: While not specified, experience with platforms like Google Analytics, Mixpanel, Amplitude, or similar tools for understanding user behavior and tracking metrics would be advantageous.

• A/B Testing Tools: Familiarity with A/B testing methodologies and platforms (e.g., Optimizely, VWO) for validating design hypotheses.

CRM & Automation:

• CRM/OMS: Understanding of CRM (Customer Relationship Management) and OMS (Order Management System) concepts is important, as the role interfaces with these systems indirectly through the consumer experience they enable.

• Design Systems: Experience contributing to or utilizing established design systems for consistency and efficiency.

📝 Enhancement Note: The explicit mention of Figma and AI tools like Claude is a strong indicator of Stord's current technology stack and future direction. A candidate's ability to quickly adopt and leverage these tools will be a significant advantage. Understanding the broader e-commerce tech stack (CRM, OMS, WMS) provides valuable context.

👥 Team Culture & Values

Operations Values:

• Consumer Delight: A fundamental value, driving the creation of exceptional experiences that build brand loyalty and satisfaction.

• Bias for Action & Velocity: A culture that prioritizes moving fast, iterating quickly, and shipping great experiences without getting bogged down in analysis paralysis.

• Empathy: A deep care for the end consumer, especially during challenging moments like delivery issues or returns, fostering a user-centric approach to problem-solving.

• Collaboration: A strong emphasis on teamwork, open communication, and collective problem-solving across design, product, and engineering functions.

• Data-Informed Decisions: Valuing the use of both qualitative insights and quantitative metrics to guide design strategy and measure success.

• Innovation: Embracing new technologies, like AI design tools, to enhance efficiency and create cutting-edge experiences.

Collaboration Style:

• Cross-Functional Integration: Expect close working relationships with Product Managers to define requirements and Engineers to ensure feasibility and implementation.

• Design Critiques and Feedback: A culture that encourages constructive feedback within the design team to elevate the quality of work.

• Knowledge Sharing: Openness to sharing learnings, best practices, and insights, especially within the growing design team.

• Agile and Iterative: A collaborative approach that embraces iterative development and continuous improvement based on feedback and data.

📝 Enhancement Note: The values emphasize a proactive, user-focused, and collaborative environment. The "Consumer Experience Company" ethos permeates these values, highlighting the importance of both user empathy and business impact.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Brand Consistency with User Experience: Designing for multiple brands (white-label) requires maintaining brand integrity while ensuring a consistent and intuitive user experience across Stord's platform.

• Designing for Emotional Moments: Post-purchase can be a high-anxiety period for consumers. Designing experiences that mitigate stress, build trust, and create positive emotional outcomes is a significant challenge.

• Rapid Iteration vs. Design Perfection: Balancing the need for speed in a fast-growing company with the desire to create deeply thought-out, polished designs.

• Adopting New Technologies: Integrating and effectively leveraging AI design tools into established workflows requires adaptation and continuous learning.

• Scaling Design Processes: As the company and design team grow, maintaining design quality and consistency while scaling processes will be a key challenge.

Learning & Development Opportunities:

• Deep Dive into E-commerce and Logistics UX: Gaining specialized expertise in a high-demand sector of digital product design.

• AI in Design: Becoming proficient in using AI tools to augment the design process, which is a rapidly evolving field.

• Cross-Functional Acumen: Developing a strong understanding of product management, engineering, and business operations within a fast-paced tech environment.

• Influence and Leadership: Opportunities to influence product strategy and potentially grow into leadership roles within a scaling design team.

• Exposure to High-Growth Startup Environment: Invaluable experience in building and shaping design functions within a company experiencing significant growth.

📝 Enhancement Note: The challenges are inherent to a fast-paced, scaling tech company operating in a dynamic industry. The growth opportunities are directly linked to Stord's expansion and the evolving nature of product design, particularly with AI integration.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you designed a consumer-facing experience that significantly improved a key business metric (e.g., conversion, retention, satisfaction). Walk me through your process, the challenges, and the outcome." (Focus on quantifiable impact and process)

• "How do you approach designing for multiple distinct brands while maintaining a cohesive user experience and adhering to a central design system? Provide an example." (Assesses adaptability and system thinking)

• "Imagine a customer is experiencing a significant delay with their order. How would you design the communication and self-service experience to minimize their anxiety and build trust?" (Tests empathy, problem-solving, and post-purchase UX knowledge)

• "How do you collaborate with engineers and product managers to ensure your designs are both user-centric and technically feasible? Describe a situation where you had to make trade-offs." (Evaluates collaboration and pragmatism)

• "What are your thoughts on using AI tools in the design process? How have you used them, or how would you integrate them into your workflow at Stord to accelerate velocity?" (Directly addresses Stord's interest in AI) Company & Culture Questions:

• "What excites you most about Stord's mission to be 'The Consumer Experience Company'?" (Assesses alignment with company vision)

• "How do you approach building empathy for the end-user, especially when dealing with potentially frustrating post-purchase situations?" (Tests user-centricity and emotional intelligence)

• "Describe your ideal collaboration style within a small, fast-paced design team and with cross-functional partners." (Evaluates teamwork and communication)

• "How do you balance the need for design perfection with the reality of shipping velocity in a startup environment?" (Assesses pragmatism and bias for action) Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly define the problem, your role, the process, the solution, and the measurable impact.

• Highlight Key Decisions: Explain why you made certain choices, referencing user research, business goals, or technical constraints.

• Showcase Process Artifacts: Include wireframes, user flows, prototypes, and research findings to illustrate your methodology.

• Quantify Results: Emphasize metrics like conversion lift, CSAT improvement, reduction in support tickets, or increased completion rates.

• Practice Your Delivery: Be concise, engaging, and prepared to answer in-depth questions about your work. Rehearse your presentation to manage time effectively.

• Tailor to Stord: Connect your experience and case studies to Stord's focus on post-purchase consumer experiences and their mentioned tools (Figma, AI).

📝 Enhancement Note: The interview preparation focuses on demonstrating strategic thinking, user empathy, strong design process, and an understanding of business impact, all within the context of Stord's specific industry and company culture. The emphasis on AI tools in the strategy questions is a critical takeaway.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided Workday link (URL: https://stord.wd503.myworkdayjobs.com/Stord_External_Career/job/Remote-United-States/Product-Designer_JR102568).

• Customize Your Resume: Tailor your resume to highlight your 5+ years of product design experience, specifically emphasizing B2C digital products, responsive design, user research, and any experience with e-commerce, post-purchase flows, or white-label applications. Integrate keywords like Figma, AI Design Tools, UX, UI, and consumer psychology naturally.

• Curate Your Portfolio: Select 3-5 of your strongest case studies that best demonstrate your process, impact, and relevance to Stord's focus on consumer experience and post-purchase journeys. Ensure each case study clearly articulates the problem, your solution, your process, and quantifiable results. Highlight any use of AI design tools.

• Prepare Your Narrative: Practice presenting your portfolio case studies, focusing on storytelling, explaining your design decisions, and articulating the measurable business impact of your work. Be ready to discuss your approach to user research, collaboration, and driving results.

• Research Stord: Familiarize yourself with Stord's mission, services, and their positioning as "The Consumer Experience Company." Understand their target brands and the importance of post-purchase experiences in their GTM strategy.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.