Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Pontosense

Location: Kitchener, Ontario, Canada

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: September 1, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Own the end-to-end product design for Pontosense's B2B platform, encompassing user flows, information architecture, interaction states, and the visual system.

• Translate complex business requirements and operational workflows into clear, efficient, and scalable user experiences for a diverse B2B user base across 20+ countries.

• Drive product accessibility to WCAG 2.1 AA standards, ensuring inclusivity and usability for all users, including those in healthcare and senior living sectors.

• Collaborate directly with Product Management and Engineering to ensure design feasibility, correct implementation, and a cohesive product vision.

📝 Enhancement Note: While the role is "Product Designer," its deep involvement with operational workflows, data-dense interfaces, and B2B SaaS context suggests a strong overlap with aspects of Revenue Operations and Sales Operations enablement through effective product design. The candidate will be instrumental in ensuring the "data is legible" and trusted, directly impacting user adoption and operational efficiency for Pontosense's clients.

📈 Primary Responsibilities

• Conduct in-depth user research, including interviews, feedback analysis, and product data review, to understand customer needs, user roles, and operational workflows within the B2B context.

• Design comprehensive user journeys, information architecture, detailed workflows, wireframes, interactive prototypes, and final UI for various platform components, including dashboards, settings, administration tools, and reports.

• Proactively identify and design for common user needs across the customer base while minimizing unnecessary customer-specific customizations, ensuring scalability and maintainability.

• Develop and maintain the platform's visual specification, including color palettes, typography, component states, and overall aesthetic, ensuring a consistent and high-quality user experience.

• Own the complete lifecycle of design for assigned features, from initial concept and iteration based on user research and feedback to ensuring accurate implementation by engineering teams.

• Champion accessibility best practices, ensuring the platform meets and maintains WCAG 2.1 AA standards, and actively address identified accessibility gaps.

• Maintain and evolve the platform's design system, fostering design consistency and efficiency by ensuring decisions compound and are not re-litigated.

• Perform UX and visual quality reviews to guarantee that shipped products align with design specifications and quality standards.

• Partner with Product Management to translate business requirements and rules into intuitive and effective user experiences.

• Collaborate closely with Engineering to ensure design feasibility, correct implementation, and to iterate on designs based on technical constraints and production realities.

• Make complex sensing data legible and actionable for non-technical users who require quick insights and trustworthy information.

• Improve existing features by analyzing usability issues, incorporating customer feedback, and leveraging product data to drive enhancements.

• Clearly articulate design decisions, including the underlying reasoning and research, to product, engineering, and leadership stakeholders.

📝 Enhancement Note: The responsibilities highlight a significant "ownership" aspect, particularly in translating complex, data-dense requirements for B2B users in regulated industries. This implies a need for strategic thinking beyond pure aesthetics, focusing on how design directly impacts user adoption, data interpretation, and ultimately, the operational effectiveness for Pontosense's clients.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience: 3+ years of full-time product design experience specifically within enterprise or B2B SaaS product environments.

Required Skills:

• Demonstrated proficiency in Figma for creating wireframes, user flows, interactive prototypes, and managing component states.

• A strong portfolio showcasing end-to-end product design capabilities, including both interaction/flow design and polished UI craft.

• Proven experience designing data-dense or state-heavy interfaces, such as operational dashboards, administration tools, and complex reporting systems.

• Working knowledge of WCAG 2.1 AA accessibility standards and practical experience in identifying and resolving real-world accessibility issues.

• Experience conducting or contributing to user research activities, including usability testing, user interviews, and survey analysis.

• Excellent communication skills, with the ability to clearly articulate design reasoning and rationale to cross-functional stakeholders including product managers and engineers.

• Ability to translate complex business logic and operational workflows into intuitive and user-friendly interfaces.

• Strong understanding of information architecture principles and their application in complex B2B systems.

• Experience in designing for multiple user roles and permission levels within a single platform. Preferred Skills:

• Familiarity with the healthcare industry, senior living technology, or other regulated, trust-sensitive domains.

• Experience designing for sensor data or time-series visualization.

• Understanding of how to design for edge cases, error states, loading states, and empty states with the same rigor as the happy path.

• Experience with evolving and maintaining design systems.

• Familiarity with agile development methodologies and working closely with engineering teams in a sprint-based environment.

📝 Enhancement Note: The requirement for 3+ years in B2B SaaS and experience with data-dense, state-heavy interfaces, coupled with accessibility expertise, points towards a mid-level to senior-level designer role. The emphasis on "full ownership" and translating complex business requirements suggests a need for strategic thinking and problem-solving skills beyond typical UI execution.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A comprehensive portfolio that clearly demonstrates end-to-end product design ownership, from user research and ideation to final UI implementation.

• Showcase specific case studies that highlight your ability to tackle complex B2B challenges, including data-dense interfaces, operational workflows, and multiple user roles/permissions.

• Include detailed examples of your UX and UI design process, illustrating how you've translated business requirements into intuitive and effective user experiences.

• Demonstrate your expertise with Figma, providing examples of wireframes, user flows, interactive prototypes, and your approach to component states and design system contributions.

• Clearly present your understanding and application of accessibility standards (WCAG 2.1 AA) within your designs, with specific examples of how you've addressed these requirements.

• Highlight your experience with user research methodologies and how you've used research findings to iterate and improve designs. Process Documentation:

• Evidence of how you approach defining and optimizing user journeys for complex B2B applications.

• Examples of how you document and communicate information architecture and workflow designs to cross-functional teams.

• Demonstrations of your process for designing and iterating on dashboards, reporting tools, and administrative interfaces.

• Artifacts that illustrate your systematic approach to ensuring design quality and adherence to accessibility standards throughout the design and development lifecycle.

📝 Enhancement Note: Given the role's emphasis on ownership and complexity, candidates should prepare to walk through their portfolio case studies, explaining their design process, decision-making rationale, and the impact of their work on user experience and business objectives. Focusing on how designs solved specific problems for B2B users and contributed to operational efficiency will be key.

💵 Compensation & Benefits

Salary Range: CAD $75,000 - $105,000 annually.

Benefits:

• Comprehensive health benefits package, including medical, dental, and vision coverage.

• 15 days of paid vacation per year, accrued from the start of employment.

• Hybrid work environment, offering flexibility and a balance between in-office collaboration and remote work.

• Direct collaboration and influence on product decisions with senior leadership (COO and Product Manager).

• Opportunities for performance-based growth and advancement within a fast-paced startup environment.

• Exposure to innovative wellness technology and a mission-driven company culture.

Working Hours: Standard 40-hour work week, with flexibility expected for project deadlines and collaborative sessions, aligned with typical B2B SaaS product development cycles.

📝 Enhancement Note: The salary range is estimated based on industry benchmarks for Product Designers with 2-5 years of experience in the Kitchener, Ontario tech market, considering the B2B SaaS focus and the company's startup nature. Benefits are directly extracted from the job description. The "hybrid work environment" implies a need for some in-office presence, likely two to three days a week, to facilitate direct collaboration with Product Management and Engineering.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology, specifically Wellness Technology and Sensing Solutions. Pontosense operates at the intersection of IoT, AI, and healthcare, aiming to improve independence and dignity through contactless sensing. The market is driven by an increasing demand for non-intrusive monitoring solutions in home care and senior living.

Company Size: Small, tight-knit team. This implies a dynamic, fast-paced environment where individual contributions have a significant and visible impact. Operations professionals in such settings often benefit from broad exposure and the ability to influence processes directly.

Founded: Pontosense is a startup, suggesting an innovative, agile, and potentially evolving culture. Startups often prioritize adaptability, speed, and direct problem-solving.

Team Structure:

• The Product Design team consists of at least two individuals: the candidate for this B2B Product Designer role and a counterpart focused on the consumer product line. This separation allows for deep specialization.

• The role reports directly to the Chief Operating Officer (COO), Muxin, indicating a high level of visibility and direct access to leadership.

• Day-to-day collaboration will be close with Mia, the B2B Product Manager, and the engineering team, fostering a highly integrated product development process. Methodology:

• Data-Driven Design: Emphasis on using product data, user feedback, and operational workflows to inform design decisions.

• Agile & Iterative: The mention of working closely with engineering and "seeing your specification survive contact with production" suggests an agile development approach with frequent iterations.

• User-Centricity: Strong focus on understanding customer needs and user roles through research and usability testing to create intuitive experiences.

• Problem-Solving: A culture that values taking ownership of ambiguity and solving complex problems, rather than waiting for fully defined briefs.

Company Website: https://pontosense.com/

📝 Enhancement Note: The company's focus on contactless sensing for wellness and care implies a mission-driven approach. For operations professionals, this means working within a company that values precision, reliability, and a deep understanding of user needs in sensitive environments. The startup nature means processes may still be evolving, offering opportunities for influence but also requiring adaptability.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a Product Designer with significant ownership over the B2B platform. It's a mid-level position (2-5 years experience) that offers the opportunity to deeply influence the product's direction and user experience. It's not a junior role, nor is it a senior management position, but rather a key individual contributor role with substantial strategic input.

Reporting Structure: The direct reporting line to the Chief Operating Officer (COO) is a significant indicator of the role's importance and the high level of trust placed in the individual. It suggests that operational efficiency and user experience are paramount to the company's success and are overseen at the executive level.

Operations Impact: The Product Designer's impact is framed around making sensing data "legible" and trusted, directly affecting how care providers and operators can act on critical information. This translates to improved operational efficiency for clients, better patient/resident outcomes, and increased client retention for Pontosense. Effective design here directly supports revenue generation and operational success for both Pontosense and its customers.

Growth Opportunities:

• Deep Product Ownership: Opportunity to become the subject matter expert for the B2B platform's design, driving its evolution and success.

• Skill Specialization: Potential to deepen expertise in designing for complex data, regulated industries (healthcare), and accessibility standards.

• Cross-Functional Leadership: Influencing product strategy and roadmap through close collaboration with Product Management, Engineering, and the COO.

• Design System Development: Contributing significantly to the growth and refinement of Pontosense's design system, impacting future product development.

• Startup Environment Acumen: Gaining valuable experience in a fast-paced, innovative startup, which can lead to future leadership opportunities in similar environments.

📝 Enhancement Note: The direct report to the COO, coupled with "full ownership," signifies a high-impact role. Growth here is less about climbing a traditional ladder and more about expanding influence, expertise, and strategic contribution within the product and company. The opportunity to shape a product used globally in a critical sector is a significant career differentiator.

🌐 Work Environment

Office Type: Hybrid work environment. This suggests a blend of in-office collaboration and remote flexibility. Pontosense likely maintains an office space in Kitchener, Ontario, where employees are expected to work a portion of their week.

Office Location(s): Kitchener, Ontario, Canada (N2H 2V5). This location is part of Canada's technology corridor, offering access to a skilled workforce and a supportive ecosystem for tech companies.

Workspace Context:

• Collaborative Hub: The office likely serves as a hub for focused collaboration, team meetings, brainstorming sessions, and direct interaction with Product Management and Engineering teams. This proximity is crucial for rapid iteration and problem-solving.

• Tooling & Technology: Employees will have access to standard office technology and the necessary software (e.g., Figma) to perform their roles effectively. The company's focus on sensing technology might also mean access to related data or visualization tools for design purposes.

• Team Interaction: The hybrid model encourages intentional interaction, likely facilitated through scheduled "in-office" days for the design and engineering teams to maximize synergy.

Work Schedule: A standard 40-hour work week is specified, but the startup environment and the nature of product development often necessitate flexibility. While core hours may exist for collaboration, there's an expectation of commitment to project timelines and deliverables.

📝 Enhancement Note: For a Product Designer, a hybrid environment in a tech hub like Kitchener is advantageous. It allows for focused individual work at home and intensive collaborative sessions in the office, which is critical for iterating on complex designs and ensuring alignment with engineering and product management. The "no sponsorship required" note means candidates must already have the legal right to work in Canada.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a brief call with Talent Acquisition or HR to assess basic qualifications and cultural fit.

• Portfolio Review & Design Discussion: A deep dive with the hiring manager (COO) and/or the B2B Product Manager. This stage will focus on reviewing your portfolio, discussing specific case studies, and understanding your design process and rationale.

• Design Challenge/Exercise: Expect a take-home or live design exercise focused on a specific problem relevant to Pontosense's B2B platform. This will assess your problem-solving skills, design thinking, and ability to work with constraints.

• Cross-Functional Interviews: Interviews with engineering team members to assess collaboration style, technical understanding, and feasibility considerations.

• Final Interview: Potentially a final conversation with senior leadership to discuss overall fit, strategic thinking, and alignment with company values.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 of your strongest B2B SaaS case studies that best demonstrate your ability to handle complex data, operational workflows, and accessibility challenges.

• Tell a Story: For each case study, clearly articulate the problem, your role, the process you followed, the key design decisions you made (and why), and the measurable impact of your work. Quantify results whenever possible.

• Highlight Process: Showcase your thought process, including user research, ideation, wireframing, prototyping, user testing, and UI design. Emphasize how you handled ambiguity and constraints.

• Accessibility Focus: Clearly demonstrate how you incorporated WCAG 2.1 AA principles into your designs and any specific challenges you overcame.

• Figma Proficiency: Be ready to demonstrate your Figma skills, perhaps by walking through a prototype or explaining your system design approach.

• Company Alignment: Research Pontosense's mission, product, and target users. Frame your experience and portfolio examples in a way that shows how you can contribute to their specific goals.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you fully grasp the problem statement, target users, and any business constraints provided.

• Structure Your Approach: Outline your strategy before diving into design. This might include defining user personas, mapping key user flows, or identifying core functionalities.

• Prioritize & Justify: Be prepared to justify your design choices, especially how they address user needs and business objectives. Demonstrate an understanding of trade-offs in a fast-paced environment.

• Consider Edge Cases: Think about error states, loading states, and other edge cases, as this is a key requirement for this role.

• Presentation Skills: Practice presenting your solution clearly and concisely, highlighting your design thinking and problem-solving abilities.

📝 Enhancement Note: The emphasis on "full ownership" and handling complexity means interviewers will be looking for candidates who can articulate their process, justify decisions with data and user insights, and demonstrate an ability to bring structure to ambiguous problems. The portfolio and design challenge are critical for assessing these capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for wireframing, user flows, prototyping, UI design, and component state management. Proficiency is a hard requirement.

• Design System Tools: Experience with creating, maintaining, and evolving design systems within Figma or similar platforms.

• User Research Tools: Familiarity with tools for conducting usability testing, user interviews, and analyzing feedback (e.g., UserTesting.com, Lookback, SurveyMonkey, Google Forms).

Analytics & Reporting:

• While not a direct responsibility, understanding how to design for effective data visualization and reporting is key. Familiarity with tools that display data insights and operational metrics would be beneficial.

• The ability to design dashboards and reports that make "sensing data legible" implies an understanding of how users consume and act upon data. CRM & Automation:

• Not directly applicable to the Product Designer role, but an understanding of how the B2B platform integrates with or supports customer relationship management and operational workflows is advantageous.

📝 Enhancement Note: The explicit requirement for Figma proficiency and experience with data-dense interfaces indicates that candidates should be comfortable with advanced design tools and the challenges of presenting complex information clearly and intuitively. Experience with tools that facilitate user research and feedback collection is also highly valued.

👥 Team Culture & Values

Operations Values:

• Ownership & Initiative: Taking responsibility for a product area, bringing structure to ambiguity, and proactively solving problems without waiting for detailed briefs.

• Data-Driven Decision Making: Using product data, user feedback, and research to inform design decisions, rather than relying solely on intuition.

• Quality & Craftsmanship: Treating accessibility as an integral part of design quality, not an afterthought, and ensuring a high standard of UI and UX execution.

• Clarity & Simplicity: The ability to distill complex information (like sensor data) into easily understandable and actionable insights for users.

• Collaboration & Communication: Openly sharing design reasoning, defending decisions with logic, and working closely with engineering and product teams.

• Adaptability: Thriving in fast-moving environments where priorities can evolve and creative problem-solving is essential.

Collaboration Style:

• Close Proximity to Engineering: The role emphasizes sitting "close to engineering" to ensure designs are feasible and implemented correctly, fostering a collaborative, iterative process.

• Partnership with Product Management: Working hand-in-hand with the B2B Product Manager to translate requirements into intuitive experiences.

• Direct Stakeholder Engagement: Being comfortable presenting and defending design decisions to product, engineering, and leadership, indicating a culture of open discussion and constructive feedback.

• Cross-Functional Integration: The design function is integral to the product development cycle, working across disciplines to deliver a cohesive product.

📝 Enhancement Note: The company values proactive problem-solvers who are comfortable with ambiguity and can drive their work forward. A strong emphasis on data, accessibility, and clear communication underscores a professional and results-oriented culture. Candidates should demonstrate alignment with these values in their interview responses and portfolio presentation.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Ambiguity: The role requires bringing structure to areas where design has not yet been fully defined, demanding strong problem-solving skills and strategic thinking.

• Complexity of Data & Roles: Translating complex, real-time sensor data into actionable insights for diverse B2B user roles with varying permissions and technical backgrounds presents a significant design challenge.

• Maintaining Accessibility Standards: Ensuring and maintaining WCAG 2.1 AA compliance across a data-dense, evolving platform requires continuous vigilance and integration into the design process.

• Balancing Generalization and Customization: Identifying common needs across 20+ countries while avoiding unnecessary customer-specific customizations requires careful strategic design.

• Fast-Paced Startup Environment: Adapting to evolving priorities and a dynamic work pace requires resilience and flexibility.

Learning & Development Opportunities:

• Deep Domain Expertise: Opportunity to become an expert in wellness technology, sensing data, and the specific operational needs of home care and senior living businesses.

• Advanced UX/UI Skills: Honing skills in designing complex dashboards, data visualizations, and highly accessible interfaces for enterprise applications.

• Product Strategy Influence: Gaining experience in shaping product direction and strategy through direct collaboration with senior leadership.

• Design System Contribution: Playing a key role in building and scaling a design system, a valuable skill for future product design roles.

• Cross-Functional Collaboration Mastery: Developing strong partnerships with Product Management and Engineering in a startup setting.

📝 Enhancement Note: The challenges presented are inherent to working on a cutting-edge B2B product in a growth-stage startup. Successfully navigating these challenges will provide significant opportunities for professional development and career advancement, particularly for those interested in product leadership or specialized design roles in regulated tech industries.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you took ownership of an ambiguous design problem. What was your process, and what was the outcome?" (Assesses proactivity, problem-solving, and ownership.)

• "How would you approach designing a dashboard for home care operators that needs to convey critical, real-time sensing data to alert them to potential issues, while also allowing them to manage their team and clients?" (Tests ability to handle complex data, user roles, and operational context.)

• "Walk me through your process for ensuring a product meets WCAG 2.1 AA accessibility standards. What are the key considerations, and how do you integrate this into your workflow?" (Evaluates understanding and practical application of accessibility.)

• "How do you balance designing for common needs across diverse international users versus accommodating specific customer requests?" (Assesses strategic thinking and scalability considerations.) Company & Culture Questions:

• "What interests you about Pontosense's mission and technology? How do you see your design skills contributing to our goal of improving independence and dignity?" (Gauges alignment with company mission and product.)

• "Describe your experience working in a fast-paced startup environment. How do you handle evolving priorities and ambiguity?" (Assesses adaptability and cultural fit.)

• "How do you collaborate with product managers and engineers? Can you give an example of a successful cross-functional collaboration you were part of?" (Evaluates teamwork and communication skills.)

• "How do you approach receiving and giving constructive feedback on design decisions?" (Tests openness to critique and collaborative spirit.) Portfolio Presentation Strategy:

• Structure: For each case study, clearly state the problem, your role, the process, your solutions, and the results. Use visuals effectively.

• Focus on Rationale: Be prepared to explain why you made certain design decisions, linking them back to user needs, business goals, and research findings.

• Demonstrate Figma Skills: Be ready to navigate your Figma files to show your workflow, component usage, and prototyping capabilities.

• Highlight Accessibility: Explicitly point out how accessibility was considered and implemented in your designs.

• Quantify Impact: Whenever possible, use metrics to demonstrate the success of your designs (e.g., improved task completion time, increased user satisfaction, reduction in errors).

• Conciseness: Aim for clarity and conciseness. Respect the interviewer's time and focus on the most impactful aspects of your work.

📝 Enhancement Note: Interviewers will be looking for a candidate who can think strategically, articulate their design process rigorously, and demonstrate a strong understanding of B2B SaaS complexities, data visualization, and accessibility. The ability to connect design decisions to business outcomes and user value will be paramount.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application, including your resume and a link to your online portfolio, through the Pontosense careers portal.

• Tailor your resume: Highlight your experience with B2B SaaS products, Figma proficiency, data-dense interfaces, and accessibility standards. Use keywords from the job description to ensure ATS compatibility.

• Curate your portfolio: Select 2-3 strong B2B case studies that showcase your end-to-end design process, problem-solving skills, and impact. Be ready to present and discuss these in detail.

• Prepare for design challenges: Anticipate a design exercise that tests your ability to handle complex requirements, data, and multiple user roles, similar to tasks faced in the Pontosense B2B platform.

• Research Pontosense: Understand their mission, product, target market, and recent developments to articulate your interest and how you can contribute effectively.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.