Product Designer

📍 Job Overview

Job Title: Product Designer

Company: myCareer - NSW Government (Long Service Corporation)

Location: Sydney (McKell), Parramatta, or Gosford, NSW, Australia

Job Type: Ongoing (Full-Time)

Category: Product Design / User Experience (UX) Design

Date Posted: April 14, 2026

Experience Level: Mid-Level (2-5 years)

Remote Status: Hybrid

🚀 Role Summary

• Design and deliver end-to-end digital product experiences using customer-centered design methodologies, from discovery through to final delivery.

• Translate complex legislation and compliance requirements into intuitive and accessible user experiences.

• Champion accessibility and inclusive design principles, ensuring adherence to WCAG standards in all digital products.

• Maintain and evolve a consistent UI library and design system using Figma, ensuring cohesive product design across the organization.

• Collaborate closely with stakeholders, development teams, and researchers to ensure smooth design-to-development handovers and successful product implementation.

📝 Enhancement Note: This role focuses on translating government legislation and compliance into user-friendly digital products, with a strong emphasis on accessibility and inclusive design. The Product Designer will operate within a newly established Digital and Program Delivery team, indicating a dynamic and evolving environment. The specific mention of "balancing business needs with user needs" and "translating legislation and compliance" highlights the unique challenges of public sector product design.

📈 Primary Responsibilities

• Lead the design of digital product experiences from initial research and ideation through to iteration and final delivery, employing customer-centered design practices.

• Collaborate effectively with diverse stakeholders, including legal, compliance, and business units, to thoroughly understand legislative constraints and business requirements, translating them into actionable design solutions.

• Proactively apply Web Content Accessibility Guidelines (WCAG) knowledge and inclusive design principles to ensure all digital products are accessible to a broad range of users.

• Maintain and contribute to a comprehensive UI library and component library within Figma, ensuring design consistency and efficiency across all digital platforms.

• Facilitate smooth design and development handovers, providing clear documentation and support to development teams to ensure accurate implementation of designs.

• Support and, where appropriate, lead user-focused research initiatives, including user interviews and usability testing, to gather insights and drive continuous improvement of product experiences.

• Act as a proactive communicator, identifying and implementing improvements to design operations and overall team ways of working to enhance efficiency and quality.

• Support and mentor junior team members on design deliverables and review processes, contributing to a culture of high-quality design output.

📝 Enhancement Note: The responsibilities emphasize a full-cycle product design process within an agile framework, with a significant focus on translating regulatory requirements into user-centric solutions. The expectation to "lean into accessibility" and apply WCAG principles is a critical component, requiring deep understanding of these standards.

🎓 Skills & Qualifications

Education: Tertiary qualifications in a related discipline (e.g., Design, Human-Computer Interaction, Computer Science) or equivalent demonstrated knowledge and/or experience.

Experience: Proven track record of working in a fast-paced agile environment, delivering designs ready for sprint handover. Experience supporting user-focused research initiatives, including leading interviews and capturing insights.

Required Skills:

• Proven experience in end-to-end digital product design, from discovery to delivery.

• Strong expertise in applying accessibility standards and WCAG guidelines in design practices.

• Proficient in using design tooling, specifically Figma, with a portfolio to demonstrate capabilities.

• Experience with design systems and component libraries, ensuring design consistency.

• Ability to collaborate effectively with stakeholders to understand and translate complex requirements (including legislation and compliance) into user-centered designs.

• Experience in supporting user research initiatives, including conducting interviews and synthesizing insights.

Preferred Skills:

• Experience in the government or public sector, particularly in translating regulatory requirements into digital products.

• Familiarity with inclusive design methodologies beyond WCAG compliance.

• Experience in mentoring or guiding junior designers.

• Understanding of backend systems and APIs to inform design decisions.

• Experience with prototyping tools beyond Figma for advanced user testing scenarios.

📝 Enhancement Note: The requirements highlight a blend of technical design skills (Figma, design systems, WCAG) and soft skills (collaboration, communication, proactivity). The emphasis on a portfolio is crucial, and candidates are expected to demonstrate practical application of these skills, especially in an agile, stakeholder-rich environment.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a range of digital product design projects, demonstrating the full design lifecycle from research and ideation to final delivery.

• Include case studies that clearly articulate the problem, your role, the design process followed, key decisions made, and the resulting outcomes/impact.

• Highlight specific examples of how you have applied accessibility and WCAG guidelines in your designs, detailing the challenges and solutions.

• Demonstrate proficiency in Figma, including examples of design systems, component libraries, and smooth design-to-development handovers.

Process Documentation:

• For each portfolio project, clearly outline the research methodologies used (e.g., user interviews, usability testing, competitive analysis) and how insights informed design decisions.

• Document the iterative design process, including wireframing, prototyping, and testing phases, with examples of how feedback was incorporated.

• Provide examples of how you have facilitated design and development handovers, including the types of documentation and assets you provide.

• Showcase how you contribute to or maintain design systems and UI libraries, demonstrating an understanding of consistency and scalability.

📝 Enhancement Note: The portfolio is a critical component for this role, serving as tangible proof of the candidate's ability to execute customer-centered design, manage complex requirements, and prioritize accessibility. It should demonstrate not just aesthetic design skills but also strategic thinking and process execution.

💵 Compensation & Benefits

Salary Range: AUD $113,574 base salary per annum, plus superannuation. (Clerk Grade 7/8)

Benefits:

• Ongoing employment with NSW Government, offering job security and a stable career path.

• Flexible working conditions providing work-life balance and autonomy.

• Hybrid working arrangements allowing for a mix of office and remote work.

• Opportunity to work on impactful government digital services that benefit the citizens of NSW.

• Access to professional development opportunities and career progression within the Department of Customer Service.

• Membership in a diverse and inclusive workplace that values different backgrounds and perspectives.

Working Hours: Full-time, standard government working hours (typically 35-40 hours per week), with flexibility offered.

📝 Enhancement Note: The base salary is explicitly stated, placing it within a mid-level range for a Product Designer in Sydney. The benefits highlight the stability and work-life balance often associated with public sector roles, with a strong emphasis on flexibility and hybrid work.

🎯 Team & Company Context

🏢 Company Culture

Industry: Government (Public Sector), focused on Customer Service, Digital Transformation, and Regulatory Reform.

Company Size: Part of the Department of Customer Service (DCS), a large government department in NSW. The Long Service Corporation (LSC) is a standalone agency within DCS.

Founded: The Long Service Corporation manages schemes that have evolved over time, with the establishment of the Digital and Program Delivery team being a recent development focused on launching new schemes.

Team Structure:

• The Product Designer will join the newly established Digital and Program Delivery team within the Long Service Corporation.

• This team is responsible for leading the delivery of new portable long service leave schemes.

• The role involves collaboration with various stakeholders across the LSC and potentially wider DCS.

Methodology:

• Customer-centered design practices are core to the team's approach.

• Agile methodology is employed for product development and delivery.

• Emphasis on translating legislation and compliance into digital experiences.

• Strong commitment to accessibility (WCAG) and inclusive design principles.

• Use of design systems and component libraries for consistency and efficiency.

Company Website: https://www.customerservice.nsw.gov.au/

📝 Enhancement Note: The NSW Government context implies a focus on public service, compliance, and serving a broad population. The "newly established" team suggests an opportunity to shape processes and culture, while also facing the challenges of building from the ground up. The emphasis on "Service NSW" and "Department of Customer Service" indicates a large, established public sector organization.

📈 Career & Growth Analysis

Operations Career Level: This Product Designer role is positioned at a mid-level (Clerk Grade 7/8), indicating responsibility for owning design projects, collaborating with stakeholders, and contributing to design quality. It's a step beyond junior roles, requiring demonstrated experience and the ability to work independently on complex tasks.

Reporting Structure: The Product Designer will likely report to a Digital Lead or Program Manager within the Digital and Program Delivery team. This structure suggests a hands-on role with direct contribution to project outcomes, rather than a purely managerial position.

Operations Impact: The Product Designer's work will directly influence the user experience of citizens interacting with new long service leave schemes. This impact is significant, as it involves making complex government services more accessible, understandable, and efficient for a wide range of users across NSW. Success means higher adoption rates, improved user satisfaction, and better compliance with government legislation.

Growth Opportunities:

• Skill Specialization: Deepen expertise in accessibility and inclusive design, becoming a subject matter expert within the organization and potentially across NSW Government.

• Lead Design Initiatives: Take ownership of larger, more complex design projects as the team and LSC's digital offerings expand.

• Mentorship: Progress to mentoring junior designers, developing leadership and team-building skills.

• Process Improvement: Contribute to refining and optimizing the design operations and agile workflows within the Digital and Program Delivery team.

• Cross-Agency Collaboration: Opportunities to work on projects impacting wider NSW Government digital services.

📝 Enhancement Note: The role offers a clear path for growth within the public sector, emphasizing specialization in critical areas like accessibility and the opportunity to influence the development of new digital services. The "Clerk Grade 7/8" is a standard NSW Government classification, indicating a structured career progression.

🌐 Work Environment

Office Type: The role is based in NSW Government offices, which are typically professional, modern, and equipped with standard office amenities. The mention of "McKell Building" for Sydney suggests a central government hub.

Office Location(s):

• Sydney (McKell Building, 2-24 Rawson Pl, Sydney NSW 2000)

• Parramatta (NSW)

Workspace Context:

• Collaborative Environment: Expect to work in an agile team setting, with opportunities for cross-functional collaboration with developers, product managers, researchers, and business stakeholders. The hybrid model necessitates intentional collaboration during office days.

• Tools and Technology: Access to industry-standard design tools (Figma), collaboration platforms, and potentially government-specific IT infrastructure.

• Operations Team Interaction: Regular interaction with the Digital and Program Delivery team, providing opportunities for knowledge sharing, design critiques, and joint problem-solving.

Work Schedule: Full-time, with hybrid and flexible working conditions available. This allows for a balance between in-office collaboration and remote work, accommodating personal needs while ensuring team connectivity and project progress.

📝 Enhancement Note: The hybrid nature of the role suggests a modern work environment that balances flexibility with the need for in-person collaboration, essential for design sprints and stakeholder engagement in a government setting. The multiple office locations offer some flexibility in commute.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Application Review: Screening of resumes and portfolios against the listed requirements.

• Online Assessment/Skills Test: Potential for a design exercise or questionnaire to assess specific skills like Figma proficiency, WCAG knowledge, or problem-solving approach.

• Interview Panel: Likely to involve behavioural and technical questions, potentially including a presentation of portfolio work. Expect questions about past projects, design process, stakeholder management, and handling of complex requirements.

• Presentation of Portfolio Work: Candidates will likely be asked to present 1-2 key projects from their portfolio, demonstrating their design process, problem-solving skills, and impact. This is a critical step to showcase practical application.

• Final Interview/Reference Checks: May involve higher-level management or HR for final assessment and background checks.

Portfolio Review Tips:

• Curate Strategically: Select 2-3 projects that best showcase your end-to-end design process, your experience with complex requirements (legislation/compliance), and your strong commitment to accessibility and inclusive design.

• Structure Your Case Studies: For each project, clearly outline: the problem, your specific role and contributions, the design process (research, ideation, testing, iteration), key design decisions and rationale, and the measurable outcomes or impact. Use visuals effectively.

• Highlight Accessibility: Dedicate specific sections or call-outs within your case studies to demonstrate how you applied WCAG principles and inclusive design methodologies. Quantify impact if possible (e.g., improved usability scores for specific user groups).

• Showcase Figma Proficiency: Include examples of your work within Figma, such as design system components, interactive prototypes, or well-documented design specifications for developer handovers.

• Practice Your Presentation: Be prepared to walk through your portfolio projects concisely and compellingly, articulating your thought process and design rationale clearly. Anticipate questions about your decisions and challenges.

Challenge Preparation:

• Understand the Context: Research the Long Service Corporation, Service NSW, and the NSW Government's digital transformation initiatives. Understand the importance of portable long service leave schemes.

• Review the Capability Framework: Utilize the provided "Capability Application Tool" link to access practice application and interview questions based on the focus capabilities listed in the role description. This is a direct resource for preparation.

• Prepare for Behavioural Questions: Use the STAR method (Situation, Task, Action, Result) to answer questions about teamwork, problem-solving, stakeholder management, and dealing with ambiguity or constraints.

• Anticipate Design Challenges: Be ready for hypothetical scenarios where you might need to design a feature or solve a user problem related to government services, with an emphasis on accessibility and compliance.

📝 Enhancement Note: The emphasis on the "Capability Application Tool" is a significant hint that NSW Government interviews are structured around specific competencies. Candidates must prepare to demonstrate these competencies through their portfolio and interview answers. The portfolio presentation is likely a formal part of the interview process.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, design systems, and collaboration. Candidates must demonstrate strong proficiency.

• Prototyping Tools: While Figma is primary, familiarity with other prototyping tools might be beneficial for advanced testing.

• User Research Tools: Experience with tools for conducting user interviews, usability testing, and surveys (e.g., SurveyMonkey, UserTesting.com, Lookback) is valuable.

Analytics & Reporting:

• Web Analytics Platforms: Familiarity with tools like Google Analytics or similar platforms to understand user behavior and product performance.

• Data Visualization Tools: Basic understanding of how to interpret data presented in dashboards or reports to inform design decisions.

CRM & Automation:

• Project Management Tools: Experience with Agile project management tools like Jira or Trello for managing design sprints and workflows.

• Collaboration Platforms: Proficiency with tools like Slack, Microsoft Teams for day-to-day team communication and collaboration.

📝 Enhancement Note: Figma is explicitly mentioned as a required tool. The other tools are standard for a digital product design role, especially within an agile, government context where collaboration and project tracking are key.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A deep commitment to understanding and serving the needs of citizens, ensuring digital services are user-friendly and accessible.

• Excellence in Service Delivery: Striving for high-quality, reliable, and efficient digital products that meet government standards and user expectations.

• Inclusivity and Accessibility: A core value of ensuring all digital products are usable by everyone, regardless of ability, background, or technological proficiency.

• Collaboration and Teamwork: Fostering a supportive environment where team members work together, share knowledge, and contribute to collective success.

• Integrity and Compliance: Upholding public sector values, ensuring all designs adhere to legislative requirements and government policy.

Collaboration Style:

• Cross-functional Integration: The team operates in an agile environment, requiring close collaboration between designers, developers, product managers, and business stakeholders.

• Proactive Communication: Open and frequent communication is encouraged to ensure alignment, resolve issues quickly, and maintain design integrity throughout the development lifecycle.

• Feedback Culture: A willingness to give and receive constructive feedback on designs and processes to continuously improve quality and efficiency.

• Iterative Approach: Embracing a cycle of design, test, learn, and iterate, with collaboration playing a key role in each phase.

📝 Enhancement Note: The values align with public service principles, emphasizing user needs, inclusivity, and adherence to regulations. The collaborative style is typical of agile teams, with a strong emphasis on communication and feedback for continuous improvement.

⚡ Challenges & Growth Opportunities

Challenges:

• Translating Complex Legislation: A primary challenge is simplifying intricate legal and compliance frameworks into intuitive digital user experiences. This requires strong analytical skills and creative problem-solving.

• Balancing User Needs with Government Constraints: Navigating the balance between user desires, strict government regulations, budget limitations, and technical feasibility.

• Ensuring Universal Accessibility: Meeting and exceeding WCAG standards across diverse user groups and complex functionalities can be demanding.

• Working in a Newly Established Team: Contributing to the definition and refinement of processes, workflows, and team culture within a new team structure.

Learning & Development Opportunities:

• Specialization in Accessibility: Becoming a go-to expert in accessibility and inclusive design within NSW Government.

• Government Digital Transformation: Gaining insights into how large-scale public sector digital services are designed and implemented.

• Agile Coaching/Mentorship: Opportunities to refine agile practices and potentially mentor junior colleagues.

• Cross-Departmental Exposure: Potential to contribute to other government digital initiatives as the LSC's digital capabilities grow.

📝 Enhancement Note: The challenges are specific to the public sector and the nature of translating policy into digital products. The growth opportunities are tied to specialization and contributing to significant public service initiatives.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate complex regulatory requirements into a user-friendly digital product. What was your process, and what was the outcome?" (Focus on your methodology, stakeholder engagement, and impact.)

• "How do you ensure your designs are accessible to all users, specifically referencing your experience with WCAG guidelines? Provide an example." (Demonstrate your practical application and understanding of accessibility principles.)

• "Walk us through a project from your portfolio where you used Figma to build or maintain a design system or component library. What were the benefits?" (Showcase your technical skills and understanding of design system efficiency.)

Company & Culture Questions:

• "What interests you about working for NSW Government and specifically the Long Service Corporation?" (Research LSC's mission and the DCS's goals. Connect your values to public service.)

• "How do you approach collaboration within an agile team, especially when working in a hybrid environment?" (Emphasize proactivity, communication, and adaptability.)

Portfolio Presentation Strategy:

• Tell a Story: Structure your presentation around a narrative for each project, highlighting the user problem, your journey to the solution, and the impact.

• Quantify Impact: Whenever possible, use data to support the success of your designs (e.g., improved conversion rates, reduced support tickets, positive user feedback, accessibility audit results).

• Focus on Process: Clearly articulate how you arrived at your design decisions, not just what the final design is. This demonstrates your problem-solving abilities.

• Be Prepared for Deep Dives: Anticipate questions about specific design choices, trade-offs made, and how you handled challenges or feedback.

📝 Enhancement Note: Preparation should focus on demonstrating competence in the core requirements: user-centered design, accessibility, stakeholder collaboration, and proficiency with Figma. Utilizing the provided Capability Application Tool is paramount.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the 'Apply Now' button on the NSW Connect CSOD portal.

• Portfolio Customization: Ensure your portfolio prominently features projects demonstrating your expertise in translating complex requirements into user-centered designs, with a strong emphasis on accessibility (WCAG) and inclusive design. Highlight your Figma skills and experience with design systems.

• Resume Optimization: Tailor your resume to clearly articulate your experience in agile environments, user research, and cross-functional collaboration. Use keywords from the job description (e.g., Product Designer, UX Design, Figma, WCAG, Accessibility, Agile, Government).

• Interview Preparation: Thoroughly review the provided "Capability Application Tool" for practice questions. Prepare to present 1-2 key portfolio projects, focusing on your process, rationale, and impact. Practice answering behavioral questions using the STAR method.

• Company Research: Understand the mission of the Long Service Corporation, the role of Service NSW, and the broader goals of the Department of Customer Service. Familiarize yourself with NSW Government's commitment to digital transformation and inclusive services.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.