Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Multiplica Talent

Location: Santiago, Santiago Metropolitan Region, Chile

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: September 01, 2026

Experience Level: Mid-Senior Level (4+ years)

Remote Status: Hybrid

🚀 Role Summary

• Drive user experience (UX) and product design initiatives within a dedicated squad, focusing on the end-to-end lifecycle of digital products.

• Analyze complex user needs and business objectives to propose innovative, efficient, and scalable digital solutions, with a particular emphasis on integrating Artificial Intelligence (AI) to optimize user flows.

• Collaborate closely with cross-functional teams, including product managers, engineers, and business stakeholders, to ensure alignment and successful product delivery.

• Champion a data-driven design approach, leveraging qualitative and quantitative research, product metrics, and UX insights to inform design decisions and continuous product improvement.

• Contribute to the advancement of UX best practices and methodologies within the team and the broader organization, fostering a culture of design excellence.

📝 Enhancement Note: This role is positioned within a retail client, indicating a strong focus on e-commerce, customer journeys, and transaction optimization. The explicit mention of AI integration suggests a forward-thinking approach to product development and a need for designers comfortable with emerging technologies. The hybrid model with a base in Santiago implies a need for local presence for collaborative sessions.

📈 Primary Responsibilities

• Conduct comprehensive product discovery, user research (qualitative and quantitative), and competitive benchmarking to identify user pain points and business opportunities.

• Design, prototype, and iterate on user flows, wireframes, and high-fidelity interfaces using Figma, ensuring seamless and intuitive user experiences.

• Optimize existing digital product flows and explore new AI-driven functionalities to enhance user efficiency and satisfaction.

• Actively participate in agile ceremonies, contributing design expertise to sprint planning, backlog refinement, and retrospectives.

• Facilitate design thinking workshops and user testing sessions to gather feedback and validate design solutions.

• Collaborate with engineering teams to ensure the accurate implementation of designs and maintain design system integrity.

• Analyze product and UX metrics to measure the impact of design changes and identify areas for continuous improvement.

• Document design decisions, user flows, and specifications for clear communication with development and business teams.

• Mentor junior designers and share best practices in UX/UI and product design.

📝 Enhancement Note: The primary responsibilities emphasize a proactive and end-to-end involvement in the product development lifecycle, from initial discovery to post-launch analysis and optimization. The focus on AI integration and optimization of flows indicates a need for a designer who can think strategically about leveraging technology to solve user problems and improve business outcomes in a retail context.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Industrial Design, Graphic Design, Communication, Engineering, Advertising, Social Sciences, or a related field.

• Postgraduate degree, diploma, or certification in UX/Product Design is highly valued. Experience:

• 4+ years of experience in UX/UI Design or Product Design, with a strong focus on digital products and agile methodologies.

• Proven experience in designing and optimizing end-to-end digital product flows.

• Demonstrated experience working with multidisciplinary teams and business stakeholders. Required Skills:

• Figma: Advanced proficiency for wireframing, prototyping, and UI design.

• User Flows & Information Architecture: Ability to map complex user journeys and structure digital products logically.

• AI Flow Optimization: Experience or strong understanding of how to integrate AI to simplify and enhance user processes.

• Prototyping: Skill in creating interactive prototypes for user testing and stakeholder presentations.

• Product Discovery: Experience in methods to identify and define product opportunities.

• UX Research (Qualitative & Quantitative): Proficiency in designing and conducting user interviews, surveys, and usability tests, and analyzing findings.

• Usability & Testing: Expertise in evaluating and improving the usability of digital products.

• Design Systems: Experience working with and contributing to design systems for consistency.

• Product & UX Metrics: Ability to define, track, and analyze key performance indicators (KPIs) to inform design decisions.

• Facilitation: Skills in leading workshops and collaborative design sessions.

• Communication & Stakeholder Management: Excellent ability to articulate design concepts and manage expectations with various stakeholders.

• Agile Mindset: Familiarity and experience working within agile development environments.

• Critical Thinking & Product Orientation: Strong analytical skills and a focus on delivering valuable product outcomes.

Preferred Skills:

• Experience in Retail, Media, Marketplace, E-commerce, or B2B product design.

• Experience designing products that incorporate Artificial Intelligence (AI).

• Familiarity with AI models or tools like Claude.

📝 Enhancement Note: The required skills list is comprehensive and directly maps to the responsibilities, emphasizing both technical proficiency in design tools and strategic thinking in user research, AI integration, and product optimization. The preference for retail/e-commerce experience and AI product design highlights specific areas of interest for the client.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Demonstrate end-to-end product design projects from conception to launch, showcasing your role and impact.

• Include case studies that highlight complex problem-solving, user research methodologies, and design decision-making processes.

• Showcase examples of user flow optimization, wireframing, prototyping (low to high fidelity), and final UI designs.

• Present evidence of how you have used data (product metrics, UX metrics) and user feedback to iterate on designs and drive improvements.

• Clearly articulate the business value and ROI achieved through your design solutions, particularly where AI was leveraged. Process Documentation:

• Provide examples of how you have documented design specifications, user flows, and design system components.

• Illustrate your approach to conducting and analyzing UX research, including interview scripts, survey designs, and usability test reports.

• Show how you have collaborated with engineering teams, including handoff processes and ongoing communication for design implementation.

• Include examples of your approach to product discovery and defining product requirements based on user and business needs.

📝 Enhancement Note: A strong portfolio is critical for this role, as it will serve as the primary evidence of the candidate's ability to handle complex product design challenges, especially those involving AI and retail contexts. The emphasis is on demonstrating a structured design process, data-informed decision-making, and tangible impact.

💵 Compensation & Benefits

Salary Range:

Based on regional salary benchmarks for Senior Product Designers in Santiago, Chile, with 4+ years of experience in hybrid roles, the estimated salary range is approximately CLP 2,500,000 to CLP 3,800,000 per month. This estimate considers the cost of living in Santiago, the hybrid work model, and the specialized skills required, including AI integration.

Benefits:

• Legal Benefits: As mandated by Chilean labor law.

• Superior Benefits: Additional benefits provided by the client, potentially including enhanced health coverage or wellness programs.

• Health Insurance: Comprehensive health coverage.

• Continuous Learning: Free access to courses and professional development opportunities.

• Payment in Local Currency: Salary paid in Chilean Pesos (CLP).

Working Hours:

• Standard Full-Time: Approximately 40 hours per week.

• Hybrid Model: Expect a blend of remote work and in-office days in Santiago. Specific office days will be determined by the client's team requirements and collaborative needs.

📝 Enhancement Note: The salary estimate is based on publicly available data for senior UX/Product Designer roles in Santiago, Chile, and adjusted for the hybrid nature of the role and the specific demands of AI integration. The contract duration of 9 months initially suggests a project-based or fixed-term engagement.

🎯 Team & Company Context

🏢 Company Culture

Industry: Technology Consulting & Digital Talent Solutions. Multiplica Talent operates within the broader technology and digital transformation space, partnering with companies across various sectors, including Retail. Their focus is on connecting high-caliber digital talent with innovative organizations.

Company Size: Multiplica Talent is part of a larger group with a significant presence across LATAM and Europe, indicating a medium to large-sized organization with established processes and a broad network. The specific client they are partnering with is in the Retail sector.

Founded: Multiplica has over 20 years of experience, suggesting a well-established company with deep industry knowledge and a robust operational framework.

Team Structure:

• The role is embedded within a client's "squad" in the Retail sector. This typically means a small, cross-functional, agile team focused on a specific product or feature area.

• The Product Designer will report to a Product Lead or Design Manager within the client's organization, while also working closely with Product Managers, Engineers, and other stakeholders.

• Collaboration is expected to be high, with frequent interaction across disciplines to drive product development. Methodology:

• Data Analysis & Insights: The team relies on both quantitative product/UX metrics and qualitative user research to drive decisions.

• Workflow Planning & Optimization: A core focus is on simplifying and improving user journeys through design and technology, including AI.

• Automation & Efficiency: Exploring and implementing AI to streamline processes and enhance user experience is a key aspect.

Company Website: https://www.multiplica.com/

📝 Enhancement Note: The company context highlights that Multiplica Talent acts as a talent partner, meaning the candidate will be working for a client in the retail industry. Understanding the client's specific needs within retail (e.g., e-commerce, customer loyalty, supply chain visibility) will be crucial.

📈 Career & Growth Analysis

Operations Career Level: This is a Senior Product Designer role, indicating a level of autonomy, expertise, and the ability to lead design initiatives within a specific product area. It requires not just execution but also strategic input and problem-solving.

Reporting Structure: The designer will be part of a client's "squad" (agile team), reporting to a local lead within that client's structure. Multiplica Talent likely provides oversight and HR support.

Operations Impact: The Product Designer's work will directly impact user engagement, customer satisfaction, conversion rates, and operational efficiency within the retail client's digital products. Their ability to optimize flows, especially with AI, can lead to significant improvements in customer retention and business performance.

Growth Opportunities:

• Operations Skill Advancement: Deepen expertise in AI-driven design, advanced UX research techniques, and product analytics.

• Industry Specialization: Gain in-depth knowledge of the retail sector, e-commerce best practices, and related technologies.

• Leadership Potential: Opportunity to mentor junior designers, lead design initiatives within squads, and potentially move into a Lead Product Designer or Design Manager role within the client organization or at Multiplica.

• Cross-functional Exposure: Work with diverse teams and gain insights into various aspects of digital product development and business strategy.

📝 Enhancement Note: The growth opportunities are framed around deepening specialized skills (AI, retail) and developing leadership capabilities, aligning with senior-level career progression in the product design field.

🌐 Work Environment

Office Type: Hybrid work model, meaning a combination of remote work and in-office presence in Santiago. The specific balance will be determined by the client's team needs and collaborative requirements.

Office Location(s): Santiago, Santiago Metropolitan Region, Chile. This implies a need for the candidate to be based in or willing to relocate to Santiago to fulfill the in-office requirements.

Workspace Context:

• Collaborative Environment: Expect a dynamic, agile team environment within the client's retail organization, fostering close collaboration with product managers, engineers, and business stakeholders.

• Tools & Technology: Access to industry-standard design tools (e.g., Figma) and potentially other relevant software for research, prototyping, and analytics will be provided or expected.

• Team Interaction: Opportunities for regular team meetings, design reviews, and brainstorming sessions, both remotely and in person.

Work Schedule:

• Typically aligned with standard business hours in Chile (America/Santiago timezone), around 40 hours per week.

• Flexibility is inherent in a hybrid model, but specific in-office days will require adherence to the client's schedule.

📝 Enhancement Note: The hybrid aspect requires careful consideration of commute and in-office collaboration needs. The environment is expected to be fast-paced and project-oriented, typical of agile retail tech teams.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: A review of your application and portfolio by Multiplica Talent's recruitment team.

• Hiring Manager/Client Interview: An in-depth discussion with the client's hiring manager or product lead to assess your experience, design philosophy, and fit for the retail environment. This may include a portfolio walkthrough.

• Design Challenge/Case Study: You may be asked to complete a design challenge or present a detailed case study from your portfolio that demonstrates your approach to problem-solving, user research, and AI integration.

• Team/Stakeholder Interviews: Interviews with key members of the client's squad (e.g., Product Manager, Lead Engineer) to evaluate collaboration skills and technical understanding.

• Final Interview: Potentially a final discussion with senior leadership or HR.

Portfolio Review Tips:

• Curate Select Projects: Focus on 2-3 of your strongest projects that best represent your skills in product design, UX/UI, and AI integration, especially those relevant to retail.

• Tell a Story: For each project, clearly articulate the problem, your role, the process you followed (research, ideation, design, testing), the solutions you implemented, and the measurable outcomes/impact.

• Highlight AI & Optimization: Specifically showcase how you've used AI to optimize user flows or solve complex problems, and how you've reduced friction in user journeys.

• Showcase Data & Metrics: Include data points, metrics, and user feedback that demonstrate the effectiveness of your designs and your ability to iterate based on insights.

• Prepare for a Walkthrough: Be ready to present your portfolio live and discuss your design decisions in detail, answering questions about your process and rationale.

Challenge Preparation:

• Understand the Context: If given a design challenge, ensure you fully grasp the problem statement and any constraints provided.

• Structure Your Approach: Outline your methodology beforehand (e.g., problem definition, research, ideation, solution design, validation).

• Focus on Process: Demonstrate your thinking process and how you arrive at solutions, not just the final output.

• Consider AI: Think about how AI could be applied to solve the challenge, even if not explicitly stated, to showcase your forward-thinking.

• Presentation Skills: Practice presenting your solution clearly and concisely within any time limits.

📝 Enhancement Note: The interview process is designed to thoroughly assess both design skills and cultural fit within the client's agile retail environment. A strong, well-documented portfolio is paramount, and candidates should be prepared to articulate their process, particularly concerning AI and optimization.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: The core tool for wireframing, prototyping, UI design, and collaboration. Proficiency is essential.

• Prototyping Tools: While Figma covers this, familiarity with other tools like InVision or Adobe XD might be beneficial.

• User Research Platforms: Tools for conducting surveys, interviews, and usability testing (e.g., UserTesting.com, Maze, SurveyMonkey, Google Forms).

• Analytics Platforms: Experience with tools like Google Analytics, Amplitude, Mixpanel, or similar for tracking product and UX metrics.

• AI Tools/Models: Familiarity with AI concepts and potentially specific tools like Claude (mentioned in preferred skills) or other generative AI platforms for design ideation or workflow enhancement.

Analytics & Reporting:

• Google Analytics / Adobe Analytics: For website and app performance tracking.

• Amplitude / Mixpanel: For product analytics and user behavior tracking.

• Data Visualization Tools: Tableau, Power BI, or similar for creating dashboards and reports from data.

CRM & Automation:

• While not a primary focus for a Product Designer, understanding how CRM data (e.g., Salesforce) and marketing automation tools influence user journeys can be beneficial for context.

📝 Enhancement Note: The technology stack emphasizes design and research tools. The explicit mention of "Claude" suggests the client may be exploring or utilizing specific AI models, making familiarity with such tools a significant advantage.

👥 Team Culture & Values

Operations Values:

• Data-Driven Decision Making: Decisions are grounded in user research, product analytics, and business metrics.

• User-Centricity: A deep commitment to understanding and serving user needs to create impactful experiences.

• Collaboration & Teamwork: Working effectively across disciplines to achieve shared product goals.

• Innovation & Continuous Improvement: Actively seeking new solutions, leveraging technology (like AI), and iterating on designs to enhance products.

• Efficiency & Scalability: Designing solutions that are not only effective but also simple, efficient, and scalable for the business.

Collaboration Style:

• Cross-functional Integration: Close partnerships with Product Management, Engineering, and Business stakeholders to ensure holistic product development.

• Agile & Iterative: Embracing agile methodologies, with a focus on rapid prototyping, testing, and iterative design improvements.

• Open Communication & Feedback: A culture that encourages constructive feedback, open dialogue, and knowledge sharing among team members.

📝 Enhancement Note: The culture values a blend of analytical rigor, user empathy, and collaborative execution, typical of modern product development teams focused on digital transformation.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing User Needs with Business Goals: Navigating competing priorities between user desires and business objectives within a retail context.

• Integrating AI Effectively: Designing intuitive and valuable AI-powered features that genuinely enhance the user experience without adding complexity.

• Working in a Hybrid Environment: Ensuring seamless collaboration and communication across remote and in-office team members.

• Fast-Paced Retail Environment: Adapting to the dynamic demands and quick turnaround times often associated with the retail sector.

Learning & Development Opportunities:

• AI in Design: Gaining hands-on experience with AI tools and methodologies for product design and optimization.

• Retail Sector Expertise: Developing deep knowledge of e-commerce, customer journeys, and the specific challenges of the retail industry.

• Advanced UX Research: Refining skills in both qualitative and quantitative research techniques.

• Design Leadership: Opportunities to mentor, lead design efforts, and influence product strategy.

📝 Enhancement Note: The challenges are directly tied to the role's specifics – AI, hybrid work, and the retail industry. The growth opportunities are geared towards building specialized expertise and leadership within these domains.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you used AI to significantly improve a user flow. What was your process, and what were the results?"

• "How do you balance user needs with business objectives when designing for a retail client? Walk me through an example."

• "Imagine you're tasked with designing a new feature for an e-commerce platform that leverages AI for personalized recommendations. What are your first steps, and what research would you conduct?"

• "How do you approach collaborating with engineering teams to ensure your designs are implemented accurately, especially when dealing with complex integrations like AI?" Company & Culture Questions:

• "What interests you about working in the retail sector, and what do you see as the biggest UX challenges in this industry?"

• "How do you contribute to a collaborative and agile team environment, particularly in a hybrid setting?"

• "How do you stay updated on the latest trends in product design, UX, and AI?"

• "Describe a situation where you had to influence stakeholders with a design decision they initially disagreed with." Portfolio Presentation Strategy:

• Structure Your Narrative: For each project, clearly define the problem, your specific role and contributions, your design process (research, ideation, iteration), the challenges you faced, and the final outcomes/impact.

• Quantify Impact: Whenever possible, use data and metrics to demonstrate the success of your designs (e.g., "increased conversion by X%", "reduced task completion time by Y%").

• Highlight AI & Optimization: Dedicate specific slides or discussion points to how you've incorporated AI or optimized user flows, explaining the rationale and results.

• Be Ready for Deep Dives: Prepare to answer detailed questions about your design decisions, research methodologies, and tool choices.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, problem-solving skills, and a deep understanding of user-centered design, particularly as it applies to AI and the retail context. The portfolio presentation is a key opportunity to showcase practical application.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on Workable.

• Portfolio Customization: Curate your portfolio to highlight 2-3 projects that best showcase your experience in digital product design, user flow optimization, and any relevant AI integration, with a preference for retail or e-commerce examples.

• Resume Optimization: Tailor your resume to emphasize your 4+ years of experience, proficiency in Figma, UX research methodologies, agile experience, and any specific AI-related design work. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process, decision-making rationale, and quantifiable project outcomes. Prepare specific examples related to AI integration and user flow optimization.

• Company Research: Familiarize yourself with Multiplica Talent's mission and the retail industry landscape to demonstrate your understanding and enthusiasm for the role and client.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.