Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Momentum Financial Services Group

Location: Toronto, Canada

Job Type: Full-Time

Category: Product Design / UX/UI

Date Posted: 2026-07-30

Experience Level: 3-5 Years

Remote Status: Hybrid

🚀 Role Summary

• Design and optimize user journeys across web and mobile acquisition experiences to enhance conversion and accessibility.

• Conduct comprehensive user research, including journey mapping, to pinpoint friction points in sign-up, application, and account management flows.

• Develop and contribute to a robust design system (ZeroHeight) to ensure consistency and scalability across digital products.

• Leverage AI and automation tools within the design process to streamline research, Figma builds, and task management.

📝 Enhancement Note: This role is positioned within a financial services company that emphasizes responsible innovation and data governance, suggesting a need for designers who can balance user-centric design with regulatory compliance and ethical considerations. The mention of AI tools indicates a forward-thinking approach to design operations.

📈 Primary Responsibilities

• Conduct in-depth user research, including qualitative and quantitative methods, to understand user needs, pain points, and behaviors.

• Map complex user journeys for acquisition and account management processes, identifying key areas for improvement and optimization.

• Design intuitive and accessible user interfaces (UI) for responsive web and mobile applications, adhering to WCAG 2.1 and AODA standards.

• Develop and maintain design system components within ZeroHeight, ensuring consistency, reusability, and efficient handoff to development teams.

• Proactively explore and implement automation functionalities within the design workflow, potentially utilizing AI tools for research, prototyping, or task management.

• Collaborate closely with product managers, engineers, and stakeholders to translate business requirements into effective design solutions.

• Present design concepts, prototypes, and rationale clearly and persuasively to cross-functional teams and leadership.

• Support the development team during implementation, ensuring design fidelity and addressing any technical challenges.

• Utilize analytics tools like Google Analytics to analyze user behavior, measure the effectiveness of designs, and iterate based on data insights.

📝 Enhancement Note: The responsibilities highlight a blend of traditional UX/UI design tasks and a proactive approach to incorporating automation and AI, which is a significant differentiator for operations-minded candidates. The emphasis on conversion and acquisition funnels points towards a performance-driven design environment.

🎓 Skills & Qualifications

Education:

• Bachelor's degree in Design, Human-Computer Interaction, or a related field.

• Postgraduate coursework or certification in UX, Service Design, or Interaction Design is preferred.

• UX Certifications (e.g., NN/g UX Certified, HFI CUA) and accessibility training (e.g., WCAG, AODA) are highly preferred. Experience:

• 3–5 years of professional experience designing responsive digital experiences for web or mobile platforms.

• Proven experience designing multi-step forms, verification flows, or complex application funnels.

• Familiarity with working in agile product development environments.

• Experience in financial services, fintech, or designing conversion-focused products is a strong asset.

• Demonstrated experience working with or contributing to design systems. Required Skills:

• Proficiency in Figma for UI design, wireframing, and prototyping.

• Strong skills in Miro for collaborative ideation, user journey mapping, and workshop facilitation.

• Familiarity with Microsoft 365 suite for documentation and collaboration.

• Understanding of Google Analytics (or equivalent) for analyzing user behavior and funnel performance.

• Experience with design system tools such as ZeroHeight, Storybook, or similar platforms.

• Working knowledge of accessibility standards, including WCAG 2.1 and AODA.

• Ability to conduct basic prototyping and user testing.

• Excellent communication, presentation, and interpersonal skills. Preferred Skills:

• Experience with AI tools for design process automation or research augmentation.

• Familiarity with data governance principles and responsible innovation frameworks.

• Experience in financial services or fintech product design.

• Contributions to open-source design systems or community projects.

📝 Enhancement Note: The required skills list is comprehensive, especially emphasizing tools like Figma, Miro, and ZeroHeight, which are standard in modern design operations. The inclusion of Google Analytics and accessibility standards points to a focus on measurable outcomes and inclusive design practices, crucial for a regulated industry like financial services.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Showcase a minimum of 3-5 projects demonstrating end-to-end product design process for responsive digital experiences (web and mobile).

• Include detailed case studies for projects involving multi-step forms, application funnels, or conversion-focused features.

• Highlight projects where you identified and resolved user friction points within acquisition or account management flows.

• Demonstrate contributions to or utilization of a design system, explaining its impact on consistency and scalability.

• Present projects that clearly articulate design rationale, user research insights, and problem-solving approaches. Process Documentation:

• For each portfolio project, clearly document the user research methodologies employed and the insights derived.

• Illustrate the user journey mapping process and how identified friction points were addressed through design solutions.

• Detail the UI design and prototyping process, including iterations and user testing feedback.

• Explain the integration of accessibility standards and considerations throughout the design lifecycle.

• Showcase how designs were handed off to development teams and how collaboration ensured successful implementation.

📝 Enhancement Note: A strong portfolio is critical for this role, especially one that can demonstrate a structured approach to problem-solving, user research, and the application of design systems within a conversion-oriented context. Candidates should be prepared to discuss their process in detail, focusing on measurable outcomes and cross-functional collaboration.

💵 Compensation & Benefits

Salary Range: CAD $90,000 - $110,000 per year

Benefits:

• Competitive pay aligned with experience and market standards.

• Discretionary annual bonus, rewarding individual and company performance.

• Comprehensive health and dental coverage with premiums fully paid by the company.

• Access to an Employee Assistance Program (EAP) for confidential support.

• Retirement savings plans to help employees plan for the future.

• Hybrid work environment offering flexibility between remote and in-office collaboration.

• Tuition reimbursement to support continuous learning and professional development.

• Professional development support and opportunities for skill enhancement.

• Discounts through Perkopolis, providing savings on various goods and services.

• Recognition programs that celebrate employee contributions and impact.

Working Hours: Approximately 40 hours per week, with a hybrid work arrangement offering flexibility.

📝 Enhancement Note: The provided salary range is competitive for a Product Designer role with 3-5 years of experience in Toronto, Canada. The benefits package is robust, indicating a company that invests in employee well-being and professional growth. The hybrid model aligns with modern workplace expectations.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services (Fintech), Non-bank Lending

Company Size: Approximately 1,000 - 5,000 employees (based on typical Greenhouse ATS listings for companies of this size and description).

Founded: Over 40 years ago, with Money Mart being a key brand established earlier.

Team Structure:

• The Product Design team likely operates within a larger Product or Technology department.

• Designers collaborate closely with Product Managers, UX Researchers, Frontend Engineers, and QA Testers.

• Cross-functional teams are structured around specific product areas or customer journeys, fostering iterative development in an agile environment.

• The company emphasizes a collaborative approach to problem-solving and innovation. Methodology:

• Agile development methodologies are likely employed, with regular sprints, stand-ups, and retrospectives.

• A strong emphasis on data-driven decision-making, utilizing analytics to inform design choices and measure impact.

• Focus on user-centric design principles, with research and testing integrated into the product development lifecycle.

• Commitment to responsible innovation, including ethical AI and data governance, suggesting a methodical and principled approach to technology adoption.

Company Website: https://www.mfsg.com/ (Inferred based on description)

📝 Enhancement Note: Momentum Financial Services Group (MFSG) positions itself as a mission-driven organization focused on serving underserved communities through financial solutions like Money Mart. The culture appears to value collaboration, innovation, and a responsible approach to technology, particularly AI. The company's long history suggests stability, while its focus on modernizing financial services indicates an adaptive and forward-looking mindset.

📈 Career & Growth Analysis

Operations Career Level: Mid-Level Product Designer. This role is for an individual contributor with 3-5 years of experience, expected to design and optimize user experiences independently while contributing to team processes and systems.

Reporting Structure: The Product Designer will likely report to a Lead Product Designer, Design Manager, or Head of Product/UX. They will work within cross-functional product teams, collaborating closely with Product Managers and Engineering leads.

Operations Impact: This role directly impacts the company's revenue and customer acquisition by improving conversion rates and user experience on key digital platforms. Optimizing user journeys for sign-up and applications will lead to increased customer acquisition and retention. The focus on accessibility ensures a broader customer base can utilize MFSG's services.

Growth Opportunities:

• Specialization: Opportunity to deepen expertise in specific areas like conversion optimization, accessibility design, or mobile UX within the financial services domain.

• Leadership: Potential to grow into a Senior Product Designer role, mentoring junior designers, or taking ownership of larger product initiatives.

• System Contribution: Develop advanced skills in building and maintaining design systems, potentially leading system initiatives.

• AI Integration: Gain experience in leveraging AI tools within the design process, a rapidly growing field.

• Cross-functional Exposure: Deepen understanding of product management, agile development, and business strategy within the fintech sector.

📝 Enhancement Note: This role offers a clear path for growth within a specialized niche (fintech/financial services UX). The emphasis on design systems and AI integration provides opportunities to develop highly sought-after skills. The company's mission-driven nature can also be a significant factor for career satisfaction.

🌐 Work Environment

Office Type: Hybrid Work Environment. This implies a mix of remote work and in-office collaboration. The company highlights its "corporate HQ spaces designed for teamwork and creativity."

Office Location(s): Toronto, Canada. Specific office address not provided, but it's the primary hub for hybrid work.

**Workspace