Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Marsh McLennan (Mercer)

Location: Cluj-Napoca, Romania

Job Type: Full time

Category: Product Design / UX/UI

Date Posted: August 07, 2026

Experience Level: 5+ years

Remote Status: Hybrid (3 days in office minimum)

🚀 Role Summary

• Design and iterate on exceptional web and analytics product interfaces, focusing on user-centered design principles.

• Collaborate closely with Product Managers, Engineers, and domain experts to deliver intuitive and visually refined user experiences.

• Conduct user research and usability testing to inform design decisions and enhance product functionality and engagement.

• Translate complex business needs and senior leader visions into clear, compelling, and user-friendly design solutions.

• Maintain design consistency, accessibility, and usability standards across all product platforms.

📝 Enhancement Note: While the title is "Product Designer," the emphasis on "analytics products," "web and analytics interfaces," and "user research and usability testing" within a "Health Innovation and Technology team" strongly suggests a focus on designing data visualization tools, dashboards, and user interfaces for analytical platforms. This role requires a blend of strong UX/UI craft with a strategic understanding of how users interact with and derive insights from data.

📈 Primary Responsibilities

• Partner with Product Managers and senior leaders to understand strategic objectives and translate them into effective user-centered design solutions for web and analytics products.

• Develop detailed user flows, wireframes, prototypes, and high-fidelity visual designs for new features and enhancements, ensuring alignment with business goals and user needs.

• Conduct comprehensive user research, including interviews, surveys, and usability testing, to gather insights and validate design decisions.

• Analyze usage statistics and user feedback to identify areas for improvement and inform iterative design enhancements.

• Collaborate with engineering teams to ensure accurate and high-quality implementation of designs, providing clear specifications and ongoing support.

• Maintain and evolve design systems and style guides to ensure brand consistency, accessibility, and scalability across all digital products.

• Champion user advocacy within cross-functional teams, ensuring the user's perspective is central to product development.

• Present design concepts, research findings, and rationale clearly and persuasively to technical and non-technical stakeholders.

• Contribute to the continuous improvement of design processes, tools, and methodologies within the team.

📝 Enhancement Note: The responsibilities highlight a deep involvement in the entire product design lifecycle, from strategy and research to implementation and iteration. The emphasis on "analytics products" and "usage statistics" indicates a need for designers who can not only create aesthetically pleasing interfaces but also understand how users consume and act upon data.

🎓 Skills & Qualifications

Education: While no specific degree is mandated, a Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field is often preferred for such roles. Equivalent practical experience will also be considered.

Experience: 5+ years of professional experience in product design, with a significant focus on designing for web and analytics products.

Required Skills:

• Proven expertise in user-centered design principles and methodologies.

• Strong capability in systems thinking, understanding how individual screens and flows contribute to a cohesive user experience.

• Demonstrated proficiency in wireframing, prototyping, and high-fidelity visual design.

• Advanced skills in industry-standard design and prototyping tools such as Figma, Sketch, or Adobe XD.

• Experience conducting user research, including usability testing, user interviews, and persona development.

• Excellent command of English, both written and verbal, for effective communication with global stakeholders.

• Strong problem-solving skills with a meticulous attention to detail.

• Ability to work effectively in a hybrid environment, collaborating with remote and in-office colleagues.

• Experience in analyzing usage statistics to inform design decisions. Preferred Skills:

• Understanding of front-end development processes and technologies, particularly React.

• Familiarity with the insurance and benefits market, understanding industry-specific user needs and regulatory considerations.

• Experience with product experience and tracking platforms like Pendo.

• Knowledge of accessibility standards (WCAG) and best practices for inclusive design.

📝 Enhancement Note: The requirement for 5+ years of experience specifically in "web and analytics products" indicates a need for seasoned designers who have tackled complex data visualization and analytical interface challenges. The preference for React knowledge suggests an understanding of how designs will be implemented in a modern web development stack.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A robust portfolio showcasing a minimum of 5 years of product design work, with a strong emphasis on web and analytics products.

• Case studies demonstrating expertise in user-centered design, from initial research and problem definition through to final UI implementation.

• Examples of wireframes, user flows, interactive prototypes, and high-fidelity visual designs.

• Demonstrations of how user research and data analysis informed design decisions and led to measurable improvements.

• Showcase of skills in systems thinking, illustrating how individual components and flows connect into a larger, coherent user experience. Process Documentation:

• Evidence of designing and iterating on user interfaces that enhance user engagement and product functionality.

• Documentation of user research methodologies and findings, including usability testing reports.

• Examples of creating user flows and personas to support product design and strategic understanding.

• Case studies detailing how usage statistics were analyzed to inform future design iterations and improvements.

• Visuals or descriptions of how accessibility and usability standards were maintained across platforms.

📝 Enhancement Note: For a role focused on analytics products, the portfolio should clearly articulate the candidate's ability to translate complex data into understandable and actionable interfaces. Demonstrating how design decisions were driven by user needs, data insights, and business objectives will be critical.

💵 Compensation & Benefits

Salary Range: Based on industry benchmarks for a Product Designer with 5+ years of experience in a major European city like Cluj-Napoca, and considering the company's global presence and benefits package, an estimated annual gross salary range would be €45,000 - €65,000. This is an estimate and actual compensation will depend on the candidate's specific experience, skills, and performance during the interview process.

Benefits:

• Performance bonus scheme.

• Generous time off: 30+ days annually, including legal holidays, birthday, and public holiday replacements.

• Yearly flexible benefits package budget (up to 20% of annual salary) for personalized well-being choices.

• Core benefits: Pension plan, Life Insurance, Medical Insurance, Meal Vouchers, and Travel Insurance.

• Professional development opportunities, including training and skill-building initiatives.

• Support for charitable activities: Matching charity contributions, charity days off, and participation in charity challenges.

Working Hours: Standard full-time working hours are expected, typically around 40 hours per week. The role operates on a hybrid model, requiring a minimum of three days per week in the Cluj-Napoca office, allowing for flexibility in scheduling other working days.

📝 Enhancement Note: The salary range is an estimation based on Romanian market data for experienced design professionals, adjusted for the global enterprise context of Marsh McLennan. The extensive benefits package, including a significant flexible benefits budget and generous PTO, is a strong draw for candidates seeking comprehensive compensation and work-life balance.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services, Consulting, Risk Management, and Human Resources. Mercer, a business of Marsh McLennan, operates within a sector that emphasizes data-driven insights, strategic advice, and client-focused solutions. This environment values analytical rigor, innovation, and a strong commitment to helping clients navigate complex challenges.

Company Size: Marsh McLennan is a large global enterprise with over 95,000 employees worldwide and annual revenue exceeding $27 billion. This scale offers stability, extensive resources, and opportunities for global impact.

Founded: Mercer's history dates back to 1945, with Marsh McLennan's origins even earlier. This long-standing presence signifies a deep understanding of the markets it serves and a commitment to long-term client relationships and innovation.

Team Structure: The Product Designer will be part of the Marsh Health Innovation and Technology team, specifically within the analytics group. This team is described as a "growing design practice within a global enterprise," suggesting a dynamic environment with increasing investment in design capabilities. The role involves working "embedded in cross-functional product teams," indicating close collaboration with Product Managers, Engineers, and domain experts. Reporting is likely to a Design Lead or Product Management lead within the Health Innovation and Technology division.

Methodology: The team emphasizes a user-centered approach to product design, integrating UX research, systems thinking, and UI craft. They value iteration based on user feedback and data analysis, aiming for "deeply useful and visually refined" experiences. The work involves understanding complex problems, shaping both the problem definition and the solution, and operating with "meaningful ownership."

Company Website: https://www.marshmclennan.com/ and https://www.mercer.com/

📝 Enhancement Note: The company's size and industry imply a structured but innovative environment. The "growing design practice" suggests an opportunity to influence and shape how design is perceived and utilized within the organization, particularly in the analytics space.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned as a mid-to-senior level Product Designer. With 5+ years of experience required, candidates are expected to be largely autonomous, capable of owning design problems from conception to delivery, and contributing strategically to product direction. They are not merely executing pixel-perfect designs but are involved in "shaping problems as well as solutions."

Reporting Structure: The designer will likely report to a Design Lead or Head of Product within the Health Innovation and Technology team. They will work closely within cross-functional product teams, reporting functionally to the product lead of their assigned team while maintaining a professional reporting line to design leadership for career development and design best practices.

Operations Impact: The Product Designer's impact will be significant, as they will design experiences used by "hundreds of thousands of employees and benefits administrators globally." This means their work directly influences user efficiency, data comprehension, and decision-making processes for a vast user base, contributing to the overall effectiveness and adoption of Marsh McLennan's health technology solutions.

Growth Opportunities:

• Specialization: Deepen expertise in designing for complex analytics platforms, data visualization, or specific areas within the insurance and benefits market.

• Leadership: Progress into Senior Product Designer roles, Lead Designer positions, or even Product Management roles, leveraging their deep understanding of user needs and product strategy.

• Skill Development: Access professional development opportunities, training budgets, and potentially mentorship programs to enhance skills in areas like advanced UX research, interaction design for complex systems, or front-end development principles.

• Cross-functional Exposure: Gain experience working on diverse projects across Marsh McLennan's global footprint, exposing them to different markets, user contexts, and business challenges.

📝 Enhancement Note: The emphasis on "meaningful ownership" and "shaping problems as well as solutions" indicates a career path that moves beyond pure execution into strategic product influence and problem-solving, offering substantial growth potential for ambitious designers.

🌐 Work Environment

Office Type: The role is hybrid, requiring a minimum of three days per week in the Cluj-Napoca office. This suggests a blend of in-office collaboration and remote flexibility. The office environment is likely designed to foster collaboration and team cohesion.

Office Location(s): Cluj-Napoca, Romania. Specific details about office amenities or accessibility would need to be confirmed directly, but major corporate offices typically offer modern facilities and are accessible within the city.

Workspace Context:

• Collaboration: The hybrid model and embedded work within cross-functional teams point to a highly collaborative environment. Expect regular interaction with Product Managers, Engineers, domain experts, and fellow designers, both in person and virtually.

• Tools & Technology: Access to industry-standard design and prototyping tools (Figma, Sketch, Adobe XD) will be provided. The team may also utilize product experience and tracking platforms like Pendo, and potentially leverage React for front-end insights.

• Team Interaction: The "growing design practice" suggests an opportunity to contribute to shaping the team's culture and processes, fostering a supportive and innovative atmosphere. Regular design critiques, knowledge-sharing sessions, and team meetings are likely components of the work environment.

Work Schedule: A standard 40-hour work week is expected, with the flexibility to structure workdays around the hybrid office requirement. This allows for focused work time, whether at home or in the office, and opportunities for deep work and collaborative sessions.

📝 Enhancement Note: The hybrid nature of the role, with a specific office attendance requirement, is a key aspect of the work environment. Candidates should be comfortable with this blended approach, valuing both independent work and in-person collaboration.

📄 Application & Portfolio Review Process

Interview Process: The interview process will likely involve several stages designed to assess design skills, strategic thinking, collaboration, and cultural fit.

• Initial Screening: A review of your resume and portfolio to ensure alignment with the core requirements.

• Design Challenge/Case Study: A practical exercise, potentially involving a take-home assignment or a live design critique of a portfolio piece, focusing on your approach to problem-solving, user research, and design execution.

• Interviews with Cross-functional Teams: Discussions with Product Managers, Engineers, and potentially senior leaders to evaluate your ability to collaborate, communicate complex ideas, and understand business objectives.

• Portfolio Presentation: A dedicated session where you will present your portfolio, walking through key case studies and explaining your design process, rationale, and impact.

• Final Interview: Potentially with a senior leader to discuss career aspirations, cultural fit, and overall suitability for the role and Marsh McLennan.

Portfolio Review Tips:

• Focus on Analytics: Clearly highlight projects involving web analytics, data visualization, or complex dashboards. Explain how you translated data into user-friendly and actionable interfaces.

• Show Your Process: For each case study, detail your approach: problem definition, user research methods, ideation, wireframing, prototyping, UI design, testing, and iteration.

• Quantify Impact: Wherever possible, provide metrics or qualitative feedback demonstrating the positive impact of your designs on user experience, engagement, or business goals.

• Systems Thinking: Illustrate how your designs fit into a larger product ecosystem, showing user flows and how different components interact.

• Tailor to the Role: Emphasize projects that showcase your ability to collaborate with technical teams (like developers familiar with React) and understand business context, particularly in regulated industries if applicable.

Challenge Preparation:

• Research Marsh McLennan & Mercer: Understand their business, their mission, and their role in the industry. Familiarize yourself with their existing products if possible.

• Practice Articulating Your Process: Be ready to clearly and concisely explain your design decisions, research methodologies, and the rationale behind your choices.

• Prepare for Ambiguity: The job description mentions comfort with ambiguity. Be ready to discuss how you approach design problems when requirements are not fully defined.

• Highlight Collaboration: Prepare examples of how you have successfully collaborated with engineers and product managers.

📝 Enhancement Note: The emphasis on "analytics products" and "usage statistics" means candidates should prepare to discuss how they use data to drive design decisions, not just user feedback.

🛠 Tools & Technology Stack

Primary Tools:

• Design & Prototyping: Figma, Sketch, Adobe XD (proficiency in at least one is essential).

• User Research & Testing: Tools for conducting user interviews, surveys, and usability testing (e.g., UserTesting.com, Maze, Lookback, or internal tools).

• Wireframing & Flow Mapping: Tools like Miro, Whimsical, or features within Figma/Sketch.

Analytics & Reporting:

• Data Analysis: Familiarity with interpreting usage statistics and analytics data.

• Product Analytics Platforms: Experience with tools like Pendo (preferred), Google Analytics, Mixpanel, Amplitude, or similar platforms for understanding user behavior and product adoption.

CRM & Automation:

• While not directly a CRM role, an understanding of how design impacts user journeys within broader customer platforms may be beneficial.

• Front-end Technologies: Understanding of React is a preferred skill, indicating an awareness of the development stack and how designs are implemented.

📝 Enhancement Note: Proficiency in Figma is a highly sought-after skill in modern product design. The explicit mention of Pendo as a preferred tool suggests that candidates with experience in product analytics and user journey mapping will have a distinct advantage.

👥 Team Culture & Values

Operations Values:

• User-Centricity: A deep commitment to understanding and advocating for the user, ensuring that all design decisions prioritize user needs and experience.

• Data-Driven Innovation: Leveraging data, analytics, and user research to inform design choices and drive continuous improvement in product functionality and user engagement.

• Collaboration & Transparency: Working effectively within cross-functional teams, sharing insights openly, and fostering a collaborative environment where diverse perspectives are valued.

• Excellence & Craftsmanship: A dedication to high-quality design, attention to detail, and the creation of both deeply useful and visually refined products.

• Ownership & Accountability: Taking responsibility for design solutions from conception through to implementation and iteration, demonstrating a proactive and results-oriented approach.

Collaboration Style:

• Embedded and Cross-functional: Designers work directly within product teams, fostering close partnerships with Product Managers and Engineers. This ensures seamless integration of design into the development process.

• Iterative and Feedback-Oriented: The team embraces an iterative design process, valuing feedback from stakeholders, users, and peers to refine solutions.

• Global and Inclusive: Collaboration extends across Marsh McLennan's global footprint, requiring sensitivity to diverse user contexts and effective communication across different cultures and time zones.

📝 Enhancement Note: The culture appears to be one that values both individual contribution and team synergy, with a strong emphasis on data-informed decision-making and a commitment to delivering high-impact products.

⚡ Challenges & Growth Opportunities

Challenges:

• Designing for Complex Data: Translating intricate analytical data and business logic into intuitive and actionable interfaces for a diverse global user base.

• Navigating Enterprise Ambiguity: Working within a large enterprise environment where requirements can be complex or evolving, requiring strong problem-solving and adaptability skills.

• Balancing User Needs with Business Goals: Ensuring that designs are not only user-friendly but also align with strategic business objectives and technical constraints.

• Maintaining Consistency at Scale: Upholding design standards and ensuring a cohesive user experience across a broad range of products and platforms used globally.

Learning & Development Opportunities:

• Advanced Design Skills: Opportunities to deepen expertise in areas like complex data visualization, interaction design for analytical tools, or advanced UX research methodologies.

• Industry Knowledge: Gaining exposure to the insurance and benefits market, understanding its unique user needs and regulatory landscape.

• Cross-functional Acumen: Developing a stronger understanding of engineering processes (especially React) and product management strategies.

• Leadership Development: Potential pathways to senior design roles, team leadership, or strategic product influence within the growing design practice.

📝 Enhancement Note: The challenges presented are typical for designers in large enterprise settings, particularly those focusing on data-intensive applications. The growth opportunities are substantial, leveraging the company's scale and investment in design capabilities.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design an analytics dashboard or a complex data visualization. What was your process, what challenges did you face, and how did you ensure users could derive meaningful insights?"

• "How do you approach designing for users with varying levels of technical expertise or familiarity with data analysis?"

• "Walk me through a project where user research or usage statistics significantly changed your initial design direction. What was the outcome?"

• "How do you manage competing priorities or conflicting feedback from different stakeholders (e.g., Product Managers, senior leaders, engineering)?" Company & Culture Questions:

• "What interests you about designing for the insurance and benefits industry, specifically within Marsh McLennan/Mercer?"

• "How do you see your skills in systems thinking contributing to our team's goals?"

• "Describe your ideal collaboration style when working with engineers and product managers in a hybrid environment."

• "How do you stay updated on the latest design trends and technologies, and how do you incorporate them into your work?" Portfolio Presentation Strategy:

• Structure Your Narrative: For each case study, clearly outline the problem, your role, your process, the solutions you designed, and the impact/outcomes.

• Highlight Analytics Focus: Dedicate significant time to projects that demonstrate your ability to design for data and analytics. Explain your rationale for data representation, interactivity, and user workflows.

• Show, Don't Just Tell: Use visuals effectively – wireframes, user flows, interactive prototypes, and final UI screens. Explain why you made certain design choices.

• Quantify Results: If possible, present metrics that show the success of your designs (e.g., increased user engagement, improved task completion time, positive feedback).

• Be Prepared for Q&A: Anticipate questions about your design decisions, your approach to challenges, and how you would handle specific scenarios related to the role.

📝 Enhancement Note: Interviewers will be looking for evidence of a structured, user-centered design process, strong analytical thinking, excellent communication skills, and the ability to thrive in a collaborative, hybrid enterprise environment.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided Workday link.

• Curate Your Portfolio: Select 2-3 of your strongest case studies that best showcase your experience in web and analytics product design. Ensure these projects clearly demonstrate your process from research to final design and highlight your problem-solving skills and impact.

• Optimize Your Resume: Tailor your resume to emphasize keywords from the job description, such as "Product Design," "UX/UI," "Systems Thinking," "Analytics Products," "Figma," "User Research," and any relevant industry experience. Quantify achievements where possible.

• Prepare Your Portfolio Presentation: Practice walking through your chosen case studies concisely and engagingly. Be ready to articulate your design decisions, research findings, and the measurable impact of your work. Prepare to discuss how you would approach challenges specific to designing analytical tools.

• Research Marsh McLennan & Mercer: Understand their mission, values, and the scope of their services, particularly in health innovation and technology. This will help you tailor your responses and demonstrate genuine interest.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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