Product Designer

📍 Job Overview

Job Title: Product Designer

Company: HSBC Global Services Limited

Location: Pune, Maharashtra, India

Job Type: Full-time

Category: Product Design / UX/UI Design

Date Posted: May 11, 2026

Experience Level: Mid-Senior (5-10 years)

Remote Status: On-site

🚀 Role Summary

• Drive the digital product roadmap by influencing customer experience design strategies and delivering innovative solutions.

• Uphold and elevate design quality through design thinking, fostering a culture of excellence and accountability within the global design team.

• Ensure exceptional standards in user experience (UX), user interface (UI), and UX writing for digital products, collaborating with international Product Designers and support functions.

• Translate intricate financial services and regulatory requirements into intuitive, engaging, and trustworthy digital interfaces.

• Leverage user research and data-driven insights to inform, evaluate, and validate customer experiences, embedding the voice of the customer into every design decision.

📝 Enhancement Note: This role is situated within a large, established financial institution (HSBC), implying a need for robust design practices that balance innovation with regulatory compliance and enterprise-level scalability. The emphasis on influencing the digital roadmap suggests a strategic contribution beyond typical execution.

📈 Primary Responsibilities

• Lead the design and evolution of digital products and services, ensuring alignment with business objectives and customer needs.

• Champion design thinking methodologies and best practices across product development teams to drive user-centricity.

• Develop and maintain high-fidelity prototypes, user flows, wireframes, and detailed design specifications for complex digital features.

• Conduct user research, including interviews, surveys, and usability testing, to gather actionable insights and validate design hypotheses.

• Collaborate closely with Product Managers, Engineers, and other stakeholders to define product requirements and ensure successful implementation of designs.

• Ensure all designs adhere to accessibility standards (e.g., WCAG) and promote inclusive design principles, creating experiences for diverse user groups.

• Craft clear, concise, and compelling UX copy that enhances user understanding and guides users through digital journeys, with a specific requirement for UK English.

• Contribute to and maintain the integrity of design systems, ensuring consistency and scalability across all HSBC digital touchpoints.

• Proactively identify opportunities for design innovation and process improvement to enhance user satisfaction and business outcomes.

• Facilitate design reviews, present design concepts, and articulate design decisions effectively to cross-functional teams and senior leadership.

📝 Enhancement Note: The mention of translating "complex financial services and regulatory requirements" into user-friendly digital experiences is a critical differentiator for this role, suggesting a need for strong analytical skills and an understanding of the financial services landscape.

🎓 Skills & Qualifications

Education: Bachelor's degree in Design, Human-Computer Interaction, Computer Science, or a related field, or equivalent practical experience.

Experience: 5-10 years of proven experience in digital product design, with a demonstrated track record of delivering user-centered solutions in complex environments.

Required Skills:

• Product Design Expertise: Proven ability to design digital products and services that demonstrate tangible impact and connect decisions to business and customer goals.

• Portfolio Excellence: A strong, curated portfolio showcasing world-class product design across responsive and native platforms, with clear evidence of user and business outcomes.

• Figma Proficiency: Expert-level command of Figma for UI design, prototyping, and collaborative workflows.

• Design Systems: Deep understanding and practical experience in creating, maintaining, and scaling design systems.

• Prototyping Skills: Proficiency in creating interactive prototypes to effectively communicate design concepts and user flows.

• Core UX Disciplines: Expertise in user research, content design, usability testing, visual design, interaction design, and information architecture.

• Regulated Environment Experience: Prior experience designing within complex, regulated industries, ideally financial services.

• Accessibility & Inclusivity: Working knowledge of accessibility standards (e.g., WCAG) and inclusive design principles.

• Content Design & UX Writing: Demonstrated capability for writing effective content in United Kingdom English, ensuring language and design work cohesively.

• Collaboration & Communication: A collaborative, cross-functional mindset with the ability to build trust and foster strong relationships across global teams and diverse stakeholders.

• Mentorship: Confidence in mentoring junior designers and contributing to a culture of continuous learning and excellence.

Preferred Skills:

• Experience with native mobile application design (iOS/Android).

• Familiarity with Agile/Scrum development methodologies.

• Experience in translating complex data visualizations into user-friendly interfaces.

• Knowledge of user journey mapping and service design principles.

📝 Enhancement Note: The explicit mention of "United Kingdom English" for content writing is a specific regional requirement that candidates must address. The 5-10 year experience range suggests a role requiring significant autonomy and strategic input.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• Case Studies: A minimum of 3-5 comprehensive case studies detailing your design process from problem definition to final solution, highlighting your role and contributions.

• User & Business Outcomes: Clear articulation of the impact of your designs, supported by metrics, data, or qualitative feedback demonstrating user satisfaction and achievement of business goals.

• Platform Diversity: Showcase a range of projects across responsive web and native mobile platforms, illustrating your adaptability.

• Process Documentation: Visual representation of your design process, including user research findings, wireframes, user flows, high-fidelity mockups, and prototypes.

• Figma & Design System Examples: Include examples of your work within Figma, and if applicable, contributions to or utilization of design systems.

Process Documentation:

• User-Centric Design Workflows: Detailed documentation of how you integrate user research, testing, and feedback loops into your design process to ensure user-centricity.

• Cross-Functional Collaboration: Examples of how you document and communicate design decisions and specifications to engineering, product management, and other stakeholders to ensure seamless implementation.

• Design System Governance: Documentation or examples showcasing your understanding of design system principles, contribution, or implementation strategies for maintaining design consistency and scalability.

• Iterative Design & Testing: Evidence of iterative design processes, including how A/B testing, usability testing, and data analysis inform design refinements.

📝 Enhancement Note: For a Product Designer role at a company like HSBC, a portfolio is paramount. It needs to go beyond just visual aesthetics to demonstrate a deep understanding of design strategy, user research methodology, and the ability to deliver tangible business value, especially within a regulated industry.

💵 Compensation & Benefits

Salary Range: While specific salary ranges are not provided, for a Product Designer role with 5-10 years of experience in Pune, India, the estimated annual salary typically falls between ₹1,200,000 and ₹2,500,000 (approximately $14,500 - $30,000 USD, subject to currency fluctuations). This estimate is based on industry benchmarks for experienced design professionals in major Indian tech hubs, considering the company's global standing and the role's responsibilities.

Benefits:

• Continuous Professional Development: Access to training programs, workshops, and resources to enhance skills and advance career growth.

• Flexible Working: Opportunities for flexible work arrangements to promote work-life balance.

• Health & Wellness Programs: Comprehensive health insurance, wellness initiatives, and employee assistance programs.

• Retirement Savings Plans: Contributions to provident funds and other retirement savings schemes.

• Performance Bonuses: Potential for performance-based bonuses tied to individual and company achievements.

• Global Mobility Opportunities: Potential for international assignments and exposure to global projects within the HSBC network.

Working Hours: Standard full-time work week, typically around 40 hours, with potential for flexibility depending on project needs and team schedules. The role is on-site in Pune.

📝 Enhancement Note: Salary estimations are based on general market data for Product Designers in Pune with the specified experience level and are subject to change based on HSBC's internal compensation structure, candidate qualifications, and specific role demands. The benefits listed are common for large multinational corporations and are tailored to appeal to operations professionals seeking a stable and growth-oriented environment.

🎯 Team & Company Context

🏢 Company Culture

Industry: Banking and Financial Services. HSBC operates within a highly regulated global financial sector, emphasizing trust, security, compliance, and customer-centricity. This industry context demands meticulous attention to detail, robust risk management, and a commitment to ethical practices in all design and development processes.

Company Size: HSBC is a global banking giant, employing over 200,000 people worldwide, with significant operations in 64 countries. This scale means the Product Designer will be part of a vast organization with established processes, diverse teams, and extensive resources, but also requires navigating complex organizational structures and communication channels.

Founded: HSBC was founded in 1865, giving it a long and rich history in global finance. This legacy implies a culture that values stability, long-term vision, and established expertise, while also needing to adapt to the rapidly evolving digital landscape.

Team Structure:

• The Product Designer will likely be part of a larger Digital Design or Product Development team within HSBC Global Services Limited in Pune.

• This team may be specialized in specific product areas or customer segments, working collaboratively with product managers, UX researchers, UI designers, content designers, and front-end developers.

• Reporting structures are likely hierarchical, with the designer reporting to a Design Lead, Head of Product, or a Senior Product Manager, and potentially mentoring junior team members.

Methodology:

• Data-Driven Design: Emphasis on using analytics, user research, and A/B testing to inform design decisions and measure impact.

• Agile & Iterative Development: Design processes are likely integrated into Agile development sprints, requiring flexibility and iterative refinement based on feedback and testing.

• Design System Adoption: A strong focus on leveraging and contributing to a comprehensive design system for consistency, efficiency, and scalability across multiple platforms.

• Customer-Centricity: A core tenet, ensuring all design efforts are focused on understanding and meeting customer needs and expectations.

Company Website: https://www.hsbc.com/

📝 Enhancement Note: The company's long history and global presence in financial services are critical context. The Product Designer must understand that innovation must occur within a framework of strict regulatory compliance and security protocols. The team structure suggests a need for strong collaboration and stakeholder management skills.

📈 Career & Growth Analysis

Operations Career Level: This role is positioned at a Mid-Senior level, typically requiring 5-10 years of dedicated experience. This indicates an expectation for a high degree of autonomy, the ability to lead design initiatives, and a significant contribution to strategic product decisions. The designer is expected to be a seasoned professional capable of tackling complex challenges independently.

Reporting Structure: The Product Designer will likely report to a Design Manager, Lead Product Designer, or Head of UX/Product within the Pune technology hub. They will work closely with Product Managers and Engineering leads, forming a core product team. The opportunity to mentor junior designers is also highlighted.

Operations Impact: The Product Designer's impact is crucial for HSBC's digital transformation and customer experience. By influencing the digital roadmap and ensuring high-quality, user-friendly interfaces, they directly contribute to:

• Customer Acquisition & Retention: Creating intuitive and trustworthy experiences that attract and retain customers in a competitive market.

• Operational Efficiency: Streamlining complex financial processes through user-friendly design, reducing support costs and improving customer self-service.

• Brand Perception: Enhancing HSBC's image as a modern, innovative, and customer-centric financial institution.

• Regulatory Compliance: Ensuring digital products meet all legal and regulatory requirements, mitigating risk.

Growth Opportunities:

• Leadership Development: Opportunities to lead design projects, mentor junior designers, and potentially move into a Senior Product Designer or Design Lead role.

• Specialization: Deepen expertise in specific areas like UX research, interaction design, content design, or design systems.

• Cross-functional Exposure: Gain experience working with diverse teams across different business units and geographies within HSBC.

• Global Projects: Participate in designing solutions for global markets, offering exposure to international user needs and design challenges.

• Skill Enhancement: Access to HSBC's learning and development resources for continuous skill-building in design tools, methodologies, and industry trends.

📝 Enhancement Note: The "Operations Impact" section is re-framed to highlight how a Product Designer's work contributes to the operational and strategic goals of a large financial institution, emphasizing the connection between design and business outcomes.

🌐 Work Environment

Office Type: The role is on-site, indicating a traditional office-based work environment within HSBC's Pune facilities. This setting typically fosters direct collaboration, team cohesion, and easier access to physical resources and in-person stakeholder interactions.

Office Location(s): Pune, Maharashtra, India. This location is a major IT and business hub in India, offering a vibrant professional ecosystem. Specific office details regarding amenities, accessibility, and transport links would be available upon further inquiry or during the interview process.

Workspace Context:

• Collaborative Spaces: The office environment likely includes dedicated collaborative spaces, meeting rooms, and potentially design labs for workshops and user testing sessions.

• Technology & Tools: Access to standard office technology, high-performance workstations, and the necessary software licenses for design tools like Figma.

• Team Interaction: Ample opportunities for direct, face-to-face interaction with design peers, product managers, engineers, and other cross-functional colleagues, facilitating agile workflows and quick problem-solving.

• Professional Atmosphere: As part of a large global bank, the environment will likely be professional, structured, and focused on delivering high-quality results within established corporate guidelines.

Work Schedule: A standard full-time schedule, likely Monday to Friday, with typical office hours. While on-site, there might be some flexibility for project deadlines or team needs, but the core expectation is regular office attendance.

📝 Enhancement Note: The emphasis on an "on-site" role in Pune highlights the importance of in-person collaboration, which is often valued in large, established organizations for fostering team culture and facilitating complex project discussions.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: HR or a Talent Acquisition specialist will review applications and portfolios for basic qualifications and experience.

• Hiring Manager Interview: A discussion with the hiring manager to assess overall fit, experience, and understanding of the role's strategic impact.

• Design Exercise/Challenge: A practical assessment, potentially involving a portfolio review, a take-home design challenge, or a live design critique session to evaluate problem-solving skills, design thinking, and proficiency with tools.

• Team/Cross-functional Interviews: Meetings with potential colleagues (other designers, product managers, engineers) to assess collaboration style and cultural fit.

• Final Interview: Potentially with a senior leader to discuss career aspirations and final alignment with HSBC's vision.

Portfolio Review Tips:

• Storytelling: Structure your case studies to tell a compelling narrative about the problem, your process, your decisions, and the outcomes.

• Show, Don't Just Tell: Use visuals (wireframes, mockups, prototypes, user flow diagrams) to illustrate your design process and final solutions.

• Quantify Impact: Wherever possible, present data, metrics, or user feedback that demonstrates the success and business value of your designs.

• Highlight Your Role: Clearly define your specific contributions, especially in team projects.

• Demonstrate Process: Showcase your understanding of user research, ideation, iteration, and testing.

• Tailor to HSBC: If possible, subtly reference how your skills and experience align with the financial services industry and HSBC's goals.

Challenge Preparation:

• Understand the Context: If given a take-home challenge, thoroughly research HSBC and the financial services industry to understand potential user needs and business constraints.

• Time Management: Practice working under timed conditions if a live exercise is expected.

• Articulate Your Thinking: Be prepared to walk through your process, explain your rationale, and defend your design decisions clearly and concisely.

• Focus on User & Business: Ensure your solutions address both user needs and business objectives.

• Accessibility Considerations: Be mindful of incorporating accessibility best practices into any design challenge.

📝 Enhancement Note: The interview process for a Product Designer at a global bank like HSBC will likely be rigorous, emphasizing not only design craft but also strategic thinking, collaboration, and the ability to navigate complex organizational requirements. The portfolio is the primary tool for demonstrating these capabilities.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaborative workflows. Proficiency is a mandatory requirement.

• Design Systems: Experience working with or contributing to established design systems.

• Prototyping Tools: Beyond Figma's native capabilities, familiarity with tools like InVision, Axure, or similar for more complex interactive prototypes.

Analytics & Reporting:

• Analytics Platforms: Familiarity with tools like Google Analytics, Adobe Analytics, or internal HSBC analytics platforms to understand user behavior and measure design impact.

• User Feedback Tools: Experience with tools for collecting user feedback, surveys (e.g., SurveyMonkey, Qualtrics), and usability testing platforms.

CRM & Automation:

• CRM Systems: Understanding how design impacts customer relationship management systems (e.g., Salesforce) is beneficial, though direct CRM management is not expected.

• Project Management Tools: Proficiency with tools like Jira, Confluence, or Asana for collaborating with engineering and product teams.

📝 Enhancement Note: The explicit requirement for Figma proficiency is critical. Beyond that, familiarity with analytics and project management tools is essential for a Product Designer working within a structured development environment where data and cross-functional collaboration are key.

👥 Team Culture & Values

Operations Values:

• Customer Focus: A deep commitment to understanding and serving the needs of HSBC's diverse global customer base.

• Integrity & Trust: Upholding the highest ethical standards and ensuring the security and trustworthiness of all digital experiences, paramount in financial services.

• Excellence: Striving for the highest quality in design craft, user experience, and execution, with a constant drive for improvement.

• Collaboration: Fostering strong partnerships across teams, geographies, and disciplines to achieve shared goals and deliver integrated solutions.

• Inclusivity: Championing diversity and creating digital experiences that are accessible and welcoming to all users, valuing differences.

Collaboration Style:

• Cross-functional Integration: Actively partnering with Product Managers, Engineers, Researchers, and Business Stakeholders to ensure design solutions are technically feasible, strategically aligned, and meet business objectives.

• Open Communication: Encouraging transparent and constructive feedback, both giving and receiving, to foster a culture of continuous learning and improvement.

• Knowledge Sharing: Participating in design critiques, sharing best practices, and contributing to the collective knowledge base of the design team.

• Data-Informed Decision Making: A collaborative approach where design decisions are informed by user data, research insights, and business performance metrics.

📝 Enhancement Note: The values of Integrity, Trust, and Excellence are particularly critical for a financial institution like HSBC, and these should be reflected in the designer's approach to their work and interactions.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Innovation with Regulation: Designing cutting-edge user experiences while adhering to strict financial regulations and security protocols.

• Global Consistency: Ensuring a consistent and high-quality user experience across diverse global markets with varying user needs and cultural contexts.

• Complex Stakeholder Management: Navigating the needs and expectations of numerous stakeholders across different departments and geographies.

• Legacy Systems Integration: Designing for platforms that may involve integrating with or modernizing older, established systems.

• Data Interpretation: Effectively translating complex financial data and user analytics into actionable design insights.

Learning & Development Opportunities:

• Advanced Design Skills: Access to training in specialized UX/UI areas, service design, or advanced prototyping techniques.

• Industry Trends: Opportunities to stay abreast of emerging design trends, technologies, and best practices in FinTech and digital product design.

• Mentorship Programs: Formal and informal mentorship opportunities with senior designers or leaders within HSBC.

• Cross-Disciplinary Learning: Gaining exposure to the intricacies of financial services, compliance, and global banking operations.

• Leadership Training: Development programs focused on leadership, project management, and strategic influencing.

📝 Enhancement Note: The challenges highlight the unique complexities of designing within a large, regulated financial institution. The growth opportunities emphasize continuous learning and the potential for career advancement within a global organization.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to translate complex regulatory requirements into a simple, user-friendly digital experience. What was your process, and what was the outcome?" (Focus on problem-solving, process, and impact).

• "How do you ensure design decisions are data-driven and aligned with both user needs and business objectives, especially in a regulated environment?" (Focus on analytical skills, data utilization, and strategic alignment).

Company & Culture Questions:

• "How do you see the role of design evolving in the financial services industry, and how would you contribute to HSBC's digital transformation?" (Focus on industry awareness and strategic vision).

• "HSBC values integrity and trust. How do you ensure these values are reflected in your design work?" (Focus on ethical considerations and brand alignment).

Portfolio Presentation Strategy:

• Structure Your Narrative: Begin with the business problem/user need, clearly state your role, detail your design process with key artifacts, and conclude with quantified results and learnings.

• Highlight Key Projects: Select 3-5 projects that best showcase your skills relevant to this role (digital products, regulated environments, Figma expertise, UX/UI, content design).

• Explain Your 'Why': Be prepared to articulate the rationale behind your design decisions at every stage.

• Showcase Figma Skills: Demonstrate your proficiency with Figma, including prototyping and component usage.

• Address UK English Requirement: If possible, include examples of UX writing or content strategy from your portfolio that demonstrate your skill in UK English.

• Prepare for Q&A: Anticipate questions about your process, decisions, and the impact of your work.

📝 Enhancement Note: Interview preparation should focus on demonstrating not just design execution skills but also strategic thinking, problem-solving abilities within a complex domain, and strong collaborative capabilities, all of which are critical for this role at HSBC.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the HSBC careers portal via the provided link.

• Portfolio Customization: Curate your portfolio to prominently feature projects demonstrating your expertise in digital product design, UX/UI, UX writing, and experience within complex or regulated environments. Highlight your proficiency with Figma and design systems.

• Resume Optimization: Tailor your resume to emphasize achievements and responsibilities directly related to the job description, using keywords such as "Product Design," "UX/UI," "Figma," "Design Systems," "Financial Services," and "Stakeholder Management." Quantify your accomplishments using metrics where possible.

• Interview Preparation: Practice articulating your design process, decision-making rationale, and project outcomes. Be ready to present specific case studies from your portfolio and discuss how you would approach design challenges at HSBC.

• Company Research: Familiarize yourself with HSBC's digital products, brand values, and the financial services industry landscape. Understand their commitment to customer experience and innovation within a regulated framework.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.