Product Designer

📍 Job Overview

Job Title: Product Designer

Company: Fidelity Investments

Location: Merrimack, NH, United States; Jersey City, NJ, United States; Westlake, TX, United States

Job Type: Full-time

Category: Product Design / UX/UI Design / FinTech Operations

Date Posted: April 30, 2026

Experience Level: 5-10 Years

Remote Status: On-site

🚀 Role Summary

• Drive product strategy and user experience for Fidelity Private Shares, a division focused on simplifying startup logistics for founders and investors.

• Lead design initiatives from research and discovery through to polished UI handoffs, ensuring alignment with core business needs and KPIs.

• Champion customer-centricity and collaborate closely with product management and engineering to deliver impactful, innovative SaaS solutions.

• Refine design processes and tooling within the product and engineering pipelines to enhance efficiency and broaden the impact of design.

• Contribute to a fast-paced, innovative environment that blends startup culture with the stability of a Fortune 500 company.

📝 Enhancement Note: This role is positioned within "Fidelity Labs – Fidelity Private Shares," indicating a focus on innovation and new ventures within the financial technology (FinTech) space. The core responsibilities and requirements suggest a strong emphasis on end-to-end product design, strategic thinking, and cross-functional collaboration, typical of senior product design roles. The mention of "simplifying the complex logistics of running a startup" highlights a specific market segment and problem space.

📈 Primary Responsibilities

• Drive Insights and Strategy:

  • Leverage customer insights to form a strong point of view on product direction and design opportunities.
  • Lead research and discovery initiatives to fill knowledge gaps and inform decision-making when data is scarce.
  • Champion customer centricity across the organization, transforming cross-functional partners into advocates for the user.

• Lead and Influence Outcomes:

  • Align design solutions with core business needs, KPIs, and strategic outcomes to ensure measurable impact.
  • Collaborate closely with product managers to iteratively shape product strategy, balancing innovation with time and scope constraints.
  • Partner with engineering to deliver feasible implementation specs, review work in progress, and iterate based on technical feedback.
  • Continuously refine our design processes and tooling within the product and engineering pipelines to improve efficiency and broaden impact.

• Elevate Design Craft:

  • Serve as the design lead on medium-to-large projects, designing concepts from early sketches to polished visual mockups.

  • Deliver final design mocks and detailed specifications to development teams to ensure high-quality execution.

  • Translate design solutions into clear product requirements that bridge the gap between user needs and technical implementation.

  • Facilitate key design sessions to incorporate feedback, generate alignment, and secure buy-in from leadership.

📝 Enhancement Note: The responsibilities emphasize a senior-level contribution, moving beyond just execution to include strategic influence, process improvement, and stakeholder management. The "Drive Insights and Strategy" section highlights the importance of user research and the ability to operate effectively with limited data, a common challenge in innovative product development.

🎓 Skills & Qualifications

Education:

Experience:

• 6+ years of product design experience in a fast-moving environment, preferably within FinTech, HRTech, or HealthTech.

• Proven SaaS experience, demonstrating the ability to support a live in-market product with iterative updates while simultaneously driving longer-term strategic initiatives.

Required Skills:

• Proficiency in modern design tools, specifically Figma and Miro.

• Strong command of visual and verbal communication.

• A strategic mindset with a bias for action, capable of leading exploratory meetings, facilitating idea generation, and driving alignment.

• Deep familiarity with user research techniques and feedback loops to ensure solutions are grounded in real user needs.

Preferred Skills:

• Experience within FinTech, HRTech, or HealthTech.

• Experience supporting live in-market SaaS products with iterative updates.

• Experience designing for complex financial concepts.

📝 Enhancement Note: The experience requirement of 6+ years, coupled with the "SaaS experience" and the emphasis on both "iterative updates" and "longer-term strategic initiatives," positions this as a senior or principal-level design role. The explicit mention of Figma and Miro points to essential technical proficiencies. The portfolio requirement for "complex workflows" suggests the need for candidates who can handle intricate user journeys and business logic, particularly relevant in FinTech.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• A polished, compelling portfolio showcasing your ability to design complex workflows.

• Please provide a link to your portfolio with your application.

• Demonstrated experience in translating complex financial concepts into straightforward, comfortable user experiences.

Process Documentation:

• Examples of how you have refined design processes and tooling within product and engineering pipelines to improve efficiency and broaden impact.

• Documentation of research and discovery initiatives undertaken to inform decision-making in data-scarce environments.

• Clear articulation of how design solutions were aligned with core business needs, KPIs, and strategic outcomes.

📝 Enhancement Note: The portfolio requirement is critical for this role, focusing on the candidate's ability to handle complexity, particularly in financial workflows. Candidates should prepare to showcase case studies that detail their entire design process, from initial research and ideation to final implementation and iteration, emphasizing measurable impact.

💵 Compensation & Benefits

Salary Range: $107,000 - $216,000 USD per year.

• Placement within this range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Benefits:

• Comprehensive health care coverage.

• Emotional well-being support.

• Market-leading retirement plan.

• Generous paid time off.

• Parental leave.

• Charitable giving employee match program.

• Educational assistance, including student loan repayment, tuition reimbursement, and learning resources.

Working Hours: 40 hours per week (standard full-time).

📝 Enhancement Note: The salary range is substantial, reflecting a senior-level Product Designer position in a major financial institution. The comprehensive benefits package is typical for a large corporation like Fidelity Investments, with specific mentions of financial and career development support that would appeal to operations and design professionals. The "40 hours per week" indicates a standard full-time commitment, with the "on-site" nature of the role implying a structured workday.

🎯 Team & Company Context

🏢 Company Culture

Industry: Financial Services / FinTech / Venture Capital (Fidelity Labs)

Company Size: Large (Fidelity Investments is a Fortune 500 company).

Founded: 1946 (Fidelity Investments).

Team Structure:

• The Product Designer will be part of "Fidelity Labs – Fidelity Private Shares," a unit blending startup innovation with corporate stability.

• This team operates within a fast-paced, innovative culture, designed for builders who want to move at startup speed.

Methodology:

• Focus on customer-centricity and leveraging customer insights for product strategy.

• Emphasis on research and discovery, especially in ambiguous problem spaces.

• Iterative product development, balancing innovation with time and scope constraints.

• Data-driven decision-making where available, with a strong ability to navigate scarce data.

• Continuous refinement of design processes and tooling for efficiency and impact.

Company Website: https://www.fidelity.com/

📝 Enhancement Note: Fidelity Labs is positioned as an innovation hub, offering the unique advantage of a startup environment within the robust structure of Fidelity Investments. This dual nature suggests a culture that values rapid iteration and creative problem-solving while also adhering to the high standards and compliance requirements of the financial industry. The "Fidelity Private Shares" focus implies a mission to democratize private markets and support entrepreneurial ventures.

📈 Career & Growth Analysis

Operations Career Level: This role is classified as a Product Designer with a significant emphasis on strategy and leadership, aligning with a Senior or Principal Designer level, given the 6+ years of experience and responsibility for end-to-end design and process refinement.

Reporting Structure: The Product Designer will likely report to a Design Lead, Head of Product, or a Director within Fidelity Labs or the Fidelity Private Shares division. They will collaborate closely with Product Managers and Engineering Leads.

Operations Impact: The role has a direct impact on the user experience of founders, investors, and employees engaging with Fidelity Private Shares. Successful design outcomes will directly contribute to user adoption, customer satisfaction, and the growth of this innovative FinTech offering, ultimately influencing revenue and market share within the startup ecosystem.

Growth Opportunities:

• Skill Advancement: Opportunity to deepen expertise in FinTech product design, complex workflow design, and strategic product development within a large financial institution.

• Leadership Development: Potential to lead design efforts on significant projects, mentor junior designers, and influence the product roadmap and design strategy.

• Cross-Functional Exposure: Gain extensive experience working across product, engineering, marketing, and legal/compliance teams, building a comprehensive understanding of the FinTech business.

• Career Progression: Potential to move into Principal Designer roles, Design Management, or Product Management positions within Fidelity Labs or other divisions of Fidelity Investments.

📝 Enhancement Note: The "5-10 years" experience level, combined with the responsibilities for driving strategy and refining processes, strongly suggests a Senior or Principal Product Designer track. The "Fidelity Labs" context implies a dynamic environment with opportunities for significant impact and career growth, especially for individuals who can navigate ambiguity and drive innovation.

🌐 Work Environment

Office Type: The role is listed as "On-site," indicating a traditional office-based work environment within Fidelity Investments' facilities.

Office Location(s): The primary listed location is Merrimack, NH, with other potential sites in Jersey City, NJ, and Westlake, TX. Candidates may be expected to work from one of these designated offices.

Workspace Context:

• The work environment within Fidelity Labs is described as blending a fast-paced, innovative culture with the stability of a Fortune 500 company.

• Expect a collaborative setup where designers work closely with product managers and engineers.

• Access to modern design tools (Figma, Miro) and potentially other internal Fidelity systems and resources.

• The atmosphere is geared towards "builders who want to move at startup speed," suggesting an energetic and focused workspace.

Work Schedule: Standard 40-hour work week, with the expectation of on-site presence. Flexibility may exist within the workday, but the role is not remote.

📝 Enhancement Note: The "On-site" requirement is crucial. Candidates should be prepared for a structured work environment within a corporate setting, albeit one that fosters innovation. The Merrimack, NH location is a significant hub for Fidelity, and candidates should consider commute or relocation if applying from other areas.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Application review, focusing on resume and portfolio link.

• Portfolio Presentation: Candidates will likely present their portfolio, detailing their design process, problem-solving approach, and impact on past projects, with a focus on complex workflows.

• Design Challenge/Case Study: A practical exercise to assess design thinking, problem-solving skills, and ability to translate requirements into solutions, potentially involving a hypothetical scenario relevant to Fidelity Private Shares.

• Cross-Functional Interviews: Meetings with Product Managers, Engineers, and potentially other stakeholders to assess collaboration, communication, and strategic alignment.

• Leadership Interview: Final discussions with hiring managers or senior leadership to evaluate overall fit, strategic contribution, and potential.

Portfolio Review Tips:

• Highlight Complex Workflows: Showcase designs for intricate processes, ideally in FinTech, HRTech, or HealthTech. Demonstrate your ability to simplify complexity.

• Showcase End-to-End Process: Detail your involvement from initial user research and problem definition through to final UI handoff and iteration.

• Quantify Impact: Wherever possible, include metrics or outcomes that demonstrate the business value and user impact of your designs (e.g., increased conversion, reduced support tickets, improved user satisfaction).

• Tool Proficiency: Clearly articulate your experience and proficiency with Figma and Miro.

• Strategic Thinking: Explain your thought process, how you aligned design with business goals and KPIs, and how you influenced product strategy.

Challenge Preparation:

• Understand the Domain: Research Fidelity Private Shares, its mission, target users (founders, investors), and the challenges they face in managing startup equity and funding.

• Practice Problem-Solving: Be ready to tackle a design problem related to financial workflows, compliance, or user onboarding for startups.

• Articulate Your Process: Clearly explain your design methodology, research approach, and decision-making rationale.

• Focus on Business Alignment: Emphasize how your design solutions would drive business objectives and support KPIs.

📝 Enhancement Note: The emphasis on "complex workflows" and "Fidelity Private Shares" means candidates should prepare specific examples and be ready to discuss how they approach ambiguity and complex user needs within a regulated financial environment. The portfolio is paramount.

🛠 Tools & Technology Stack

Primary Tools:

• Figma: Essential for UI design, prototyping, and collaboration. Expect to demonstrate advanced proficiency.

• Miro: Crucial for collaborative ideation, user journey mapping, wireframing, and workshop facilitation.

• Prototyping Tools: While Figma is mentioned, familiarity with other advanced prototyping tools may be beneficial for complex simulations.

Analytics & Reporting:

CRM & Automation:

• Not directly applicable to the designer role's core tools, but understanding how design integrates into broader SaaS platforms and workflows is important.

📝 Enhancement Note: Figma and Miro are explicitly called out as required tools. Candidates should be prepared to discuss their proficiency and how they leverage these tools for end-to-end design processes, collaboration, and communication with cross-functional teams.

👥 Team Culture & Values

Operations Values:

• Customer Centricity: A strong focus on understanding and serving user needs, particularly founders and investors in the private markets.

• Innovation & Agility: Embracing a startup mentality within Fidelity Labs to move fast, iterate, and solve complex problems creatively.

• Collaboration: Working effectively with product, engineering, and other teams to achieve shared goals.

• Impact-Driven: Focusing on delivering measurable business outcomes and strategic impact, not just aesthetic design.

• Integrity & Compliance: Operating within the high standards and regulatory frameworks of the financial services industry.

Collaboration Style:

• Highly collaborative, with designers working hand-in-hand with Product Managers to shape strategy and Engineers for feasible implementation.

• Facilitative approach to design sessions, ensuring alignment and buy-in from leadership and cross-functional partners.

• Open to feedback and iterative refinement based on technical constraints and user insights.

📝 Enhancement Note: The team culture is a blend of startup dynamism and corporate rigor. Candidates should demonstrate an ability to thrive in both, showing initiative and creativity while respecting established processes and compliance. The emphasis on "builders" suggests a hands-on, proactive approach.

⚡ Challenges & Growth Opportunities

Challenges:

• Navigating Ambiguity: The role involves operating in ambiguous problem spaces and transforming complex financial concepts into user-friendly experiences.

• Balancing Innovation and Constraints: Simultaneously supporting live products with iterative updates while driving new strategic initiatives requires careful prioritization and scope management.

• Cross-Functional Alignment: Ensuring all stakeholders (product, engineering, legal, business) are aligned on design decisions and priorities.

• Data Scarcity: Leading research and discovery initiatives when data is scarce requires strong qualitative research skills and strategic judgment.

Learning & Development Opportunities:

• FinTech Specialization: Deepen expertise in designing for financial services, a high-growth and complex sector.

• Strategic Product Leadership: Develop skills in influencing product strategy and driving business outcomes through design.

• Process Improvement: Contribute to and lead initiatives that refine design and product development processes.

• Mentorship: Potential to mentor junior designers and learn from experienced leaders within Fidelity Labs and Fidelity Investments.

📝 Enhancement Note: The challenges presented are typical for a senior role in an innovative, corporate-backed venture. The growth opportunities highlight the potential for significant career development within a well-established financial institution.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to design a complex workflow for a regulated industry. How did you approach it, and what were the key considerations?" (Focus on process, compliance, and user experience.)

• "How do you balance user needs with business objectives and technical constraints when designing a new product feature?" (Emphasize strategic alignment and trade-offs.)

Company & Culture Questions:

• "What interests you about Fidelity Private Shares and its mission to support startups?" (Show genuine interest in the specific business unit.)

• "How would you contribute to a culture that blends startup speed with corporate rigor?" (Demonstrate adaptability and understanding of the dual environment.)

Portfolio Presentation Strategy:

• Structure: Organize your presentation logically, usually by case study: Problem, Your Role, Process, Solution, and Impact.

• Storytelling: Clearly articulate the narrative of each project. What was the core problem? What was your unique contribution? How did you arrive at the solution?

• Visuals: Use high-fidelity mockups and prototypes, but also show early-stage sketches, user flows, and research artifacts to illustrate your process.

• Metrics: Quantify the impact of your work whenever possible. If exact numbers are unavailable, discuss the intended impact and how it would be measured.

• Figma/Miro Use: Be prepared to discuss how you used Figma and Miro specifically within your projects.

📝 Enhancement Note: Interview preparation should focus on demonstrating strategic thinking, end-to-end design process mastery, and an understanding of the FinTech/startup domain. Be ready to articulate your value beyond just UI design.

📌 Application Steps

To apply for this Product Designer position:

• Submit your application through the provided link on the Fidelity Careers portal.

• Portfolio Customization: Ensure your portfolio prominently features complex workflow designs relevant to FinTech, HRTech, or HealthTech. Tailor the case studies to highlight your strategic thinking, research methodologies, and measurable impact.

• Resume Optimization: Update your resume to emphasize your 6+ years of experience, SaaS product design expertise, proficiency in Figma and Miro, and experience in fast-moving environments. Use keywords from the job description.

• Interview Preparation: Practice articulating your design process and decision-making rationale. Prepare to discuss specific examples of how you've driven product strategy and refined design processes.

• Company Research: Deeply understand Fidelity Private Shares, its market, and its mission. Research Fidelity Labs' culture and values to demonstrate alignment.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.