Picture design Framer (Part-time)

📍 Job Overview

Job Title: Picture Design Framer (Part-time)

Company: Michaels Stores

Location: Everett, Washington, United States

Job Type: Part time

Category: Retail Operations / Customer Service

Date Posted: August 30, 2026

Experience Level: Entry Level (0-2 years)

Remote Status: On-site

🚀 Role Summary

• Focus on building strong customer relationships through personalized framing consultations and solutions.

• Drive sales and production targets by effectively utilizing elevated selling techniques and understanding customer needs.

• Ensure operational efficiency by adhering to Standard Operating Procedures (SOPs) and maintaining a safe, clean, and well-merchandised store environment.

• Execute cash handling and sales transactions accurately and efficiently at the point of sale.

• Support broader retail operations, including inventory management, stocking, and omni-channel fulfillment processes.

📝 Enhancement Note: This role is positioned within a retail environment, emphasizing customer interaction, sales, and operational execution. While not a traditional Revenue Operations or Sales Operations role, it shares core principles of driving revenue through customer engagement and efficient process execution within a specific department (custom framing).

📈 Primary Responsibilities

• Engage customers proactively, build rapport, and understand their creative vision to offer tailored custom framing solutions, directly contributing to sales goals.

• Execute the Elevated ABC Deliver methodology to foster customer loyalty and ensure a memorable shopping experience.

• Complete custom framing orders with a high degree of quality and within established production timelines, ensuring customer satisfaction.

• Maintain the visual presentation and stock levels of the ready-made frame department, including Single-Item, Single-Order (SISO) and Directed Replenishment processes.

• Provide exceptional customer service by assisting customers in locating products, offering solutions, and ensuring a well-merchandised and in-stock store.

• Adhere strictly to Standard Operating Procedures (SOPs) and company programs to ensure compliance, safety, and operational consistency.

• Actively participate in shrink and safety programs to minimize loss and maintain a secure work environment.

• Work collaboratively with team members, demonstrating respect, positivity, and a commitment to organizational values and goals.

• Assist in truck un-load and stocking processes, ensuring adherence to truck standards and operational budgets.

• Operate the cash register with accuracy and integrity, performing all cash handling procedures to company standards.

• Support and execute omni-channel processes, such as Buy Online, Pick Up In Store (BOPIS) and ship-from-store initiatives.

📝 Enhancement Note: The responsibilities highlight a blend of sales, customer service, and operational tasks within a retail setting, with a specific emphasis on the custom framing department. The "Elevated ABC Deliver" is a key sales methodology to understand.

🎓 Skills & Qualifications

Education: High school diploma or equivalent preferred; formal training in art, design, or a related field is a plus but not required.

Experience:

• 0-2 years of experience in a customer-facing role, preferably within a retail environment.

• Demonstrated ability to learn and apply new skills quickly, particularly in technical equipment operation and sales techniques. Required Skills:

• Basic computer skills for order entry, POS operations, and communication.

• Basic measuring skills with a keen eye for detail to ensure accurate framing dimensions.

• Ability to operate framing equipment and a glass cutter safely and efficiently.

• Strong customer service orientation with excellent interpersonal and communication skills.

• Ability to work effectively in a team environment and collaborate with colleagues.

• Understanding of and adherence to Standard Operating Procedures (SOPs).

• Physical stamina for standing for extended periods, lifting, and reaching. Preferred Skills:

• Previous retail sales experience, with a proven track record of meeting sales targets.

• Experience selling products and/or services to customers, with a consultative approach.

• Familiarity with custom framing processes or art display techniques.

• Experience with point-of-sale (POS) systems and cash handling.

• Basic merchandising skills to maintain an appealing store and department layout.

📝 Enhancement Note: The requirements emphasize foundational skills and a willingness to learn, making this an entry-level friendly position. Preferred skills indicate areas where prior experience would be advantageous for immediate impact.

📊 Process & Systems Portfolio Requirements

Portfolio Essentials:

• While a formal portfolio is not explicitly required, candidates should be prepared to discuss past experiences demonstrating key skills.

• Examples of successful customer interactions, problem-solving scenarios, or instances where attention to detail was critical.

• Documentation of any personal projects or experiences involving design, measurement, or precise execution.

• Evidence of learning and adapting to new tools or processes quickly. Process Documentation:

• Understanding and ability to follow detailed Standard Operating Procedures (SOPs) for custom framing, sales, and store operations.

• Ability to document and report on framing order status and production progress as required.

• Familiarity with process improvement concepts, even if not formally applied in previous roles (e.g., identifying inefficiencies and suggesting solutions).

📝 Enhancement Note: For an entry-level retail role, the "portfolio" will likely be demonstrated through interview responses and behavioral examples rather than a curated collection of work. Focus on articulating experiences that align with the required skills.

💵 Compensation & Benefits

Salary Range: $15.25 - $17.90 per hour.

Benefits:

• Retirement Savings: 401(k) with employer match to support long-term financial planning.

• Employee Support: Employee Assistance Program (EAP) offering confidential counseling and support services.

• Health & Wellness: Comprehensive Medical, Dental, and Vision coverage options for individuals and families.

• Convenient Care: Telemedicine services for accessible healthcare consultations.

• Financial Flexibility: Flexible Spending Accounts (FSAs) for healthcare and dependent care expenses.

• Commuting Assistance: Commuter benefits to help offset transportation costs.

• Educational Support: Tuition assistance programs to support continuous learning and career development.

• Family Support: Adoption assistance to help with the costs associated with adopting a child.

• Additional Protection: Various voluntary insurance options for enhanced personal coverage.

• Employee Perks: Significant employee discounts on Michaels products, and access to partner discount programs.

Working Hours: This is a part-time position. While a standard full-time workweek is 40 hours, actual hours will vary based on business needs. The role requires flexibility to work nights, weekends, and early mornings.

📝 Enhancement Note: The salary range is competitive for entry-level retail positions in the US. The benefits package is robust for a part-time role, offering significant value in areas like retirement, health, and education. The working hours require flexibility.

🎯 Team & Company Context

🏢 Company Culture

Industry: Retail (Arts and Crafts, Home Decor, Gifting)

Company Size: Large (Over 10,000 employees globally, with over 1,300 stores in North America). This scale implies established operational processes and a structured environment.

Founded: 1973. With a long history, Michaels has developed a robust brand identity and operational framework.

Team Structure:

• The role operates within a local store team, reporting to a Store Manager or Assistant Store Manager.

• The immediate team will consist of fellow framers, sales associates, and potentially a dedicated framing manager.

• Collaboration is key, with frequent interaction with other store departments and potentially cross-training opportunities. Methodology:

• Customer-Centric Approach: Emphasis on building relationships and providing solutions that meet customer needs, particularly in the custom framing department.

• Process Adherence: Strict adherence to Standard Operating Procedures (SOPs) ensures consistency, quality, and safety across all stores.

• Sales Driven: Focus on achieving sales targets through effective selling techniques and product knowledge.

• Operational Excellence: Commitment to maintaining a well-organized, clean, and safe retail environment.

Company Website: https://www.michaels.com/

📝 Enhancement Note: Michaels is a well-established, large-scale retailer. The culture likely balances a creative and customer-friendly atmosphere with the structured operational demands of a multi-location business. Understanding the "Elevated ABC Deliver" sales methodology is crucial.

📈 Career & Growth Analysis

Operations Career Level: Entry Level / Associate. This role is foundational within the retail operations framework, focusing on direct customer engagement and process execution at the store level.

Reporting Structure: Reports to Store Management (Store Manager, Assistant Store Manager, or Framing Manager, if applicable). The structure is hierarchical within the store.

Operations Impact: This role directly impacts store-level revenue through custom framing sales and overall customer satisfaction. By ensuring efficient operations, it contributes to the store's profitability and the company's brand reputation.

Growth Opportunities:

• Skill Development: Opportunities to become a highly skilled framer, mastering advanced techniques and design principles.

• Sales Advancement: Potential to move into dedicated sales roles or roles with higher sales targets and commission structures.

• Leadership Track: Progression to lead associate, department specialist, or supervisory roles within the store (e.g., Framing Lead, Assistant Manager).

• Cross-Departmental Experience: Potential to gain experience in other store departments, leading to broader retail operational knowledge.

• Company-Wide Mobility: For individuals demonstrating strong performance and leadership potential, opportunities may exist at district or corporate levels within Michaels.

📝 Enhancement Note: While this is an entry-level position, Michaels offers clear pathways for growth within the retail environment, emphasizing skill development and internal promotion.

🌐 Work Environment

Office Type: Public retail store setting with a dedicated custom framing area. The environment is customer-facing and dynamic.

Office Location(s): Everett, Washington (specific address: 17 Mystic View Rd). This is a single-location role.

Workspace Context:

• Primarily operates on the sales floor and within the custom framing shop.

• The framing shop contains specialized equipment, including a glass cutter and heat press, requiring careful operation.

• The store environment is climate-controlled, though some stock rooms may not be.

• May involve some outdoor work for tasks like retrieving shopping carts or during truck unloads.

Work Schedule: Part-time. Requires flexibility to work nights, weekends, and early mornings. Hours will vary based on business needs and scheduling.

📝 Enhancement Note: The work environment is hands-on and requires adaptability to customer traffic, operational demands, and the specific tools and safety protocols of the framing department.

📄 Application & Portfolio Review Process

Interview Process:

• Initial Screening: Likely a phone screen or online application review to assess basic qualifications and interest.

• In-Person Interview: Typically involves meeting with the Store Manager or Assistant Manager. This will focus on customer service skills, problem-solving abilities, and understanding of the role's responsibilities.

• Skills Assessment: May include a brief practical demonstration or discussion related to basic measuring, computer skills, or understanding of framing concepts.

• Behavioral Questions: Expect questions about past experiences related to customer interaction, teamwork, handling difficult situations, and learning new processes.

• Company Culture Fit: Assessment of alignment with Michaels' values of creativity, customer focus, and teamwork.

Portfolio Review Tips:

• Since a formal portfolio isn't required, be prepared to discuss specific examples from previous work or personal experiences that demonstrate:

  • Customer Service Excellence: A time you went above and beyond for a customer.
  • Problem-Solving: How you resolved a customer issue or an operational challenge.
  • Attention to Detail: An instance where precision was critical to success.
  • Teamwork: How you contributed to a team goal or resolved a conflict.
  • Learning Agility: A time you quickly learned a new skill or process.

• Highlight any personal projects involving art, design, crafting, or precise construction that showcase relevant aptitudes. Challenge Preparation:

• Be ready to discuss how you would approach a customer looking for framing advice.

• Think about how you would handle a situation where a customer is unhappy with a framing order.

• Consider how you would prioritize tasks when managing both customer service on the floor and framing production.

📝 Enhancement Note: The interview process is designed to assess customer-facing skills, operational aptitude, and cultural fit for a retail environment. Focus on providing concrete examples to support your responses.

🛠 Tools & Technology Stack

Primary Tools:

• Point-of-Sale (POS) System: For processing sales, managing transactions, and customer data.

• Framing Equipment: Specialized machinery for cutting mats, assembling frames, and finishing orders.

• Glass Cutter: Precision tool for cutting glass or acrylic to specific dimensions.

• Heat Press: Used in some framing processes for applying adhesives or finishes.

• Basic Measuring Tools: Tape measures, rulers, and calipers for accurate sizing.

Analytics & Reporting:

• Basic Computer Skills: Proficiency in using a computer for order management, inventory lookup, and internal communications.

• POS Reporting: Access to basic sales reports generated by the POS system.

CRM & Automation:

• Customer Relationship Management (CRM) Elements: Integrated within the POS system to track customer preferences and order history, supporting personalized sales.

• Inventory Management Systems: Used for tracking stock levels of ready-made frames and framing supplies.

📝 Enhancement Note: The technology stack is primarily focused on retail operations and specialized framing tools. Proficiency in POS systems and a willingness to learn specialized equipment are key.

👥 Team Culture & Values

Operations Values:

• Creativity & Inspiration: Fostering an environment where creativity is celebrated and customers are inspired to create and celebrate.

• Customer Focus: Prioritizing customer needs, building relationships, and delivering exceptional service.

• Teamwork & Collaboration: Working together respectfully to achieve store goals and support one another.

• Integrity & Accountability: Upholding company standards, honesty in transactions, and taking ownership of responsibilities.

• Efficiency & Quality: Striving for accuracy and high standards in all tasks, from customer interactions to framing production.

Collaboration Style:

• Cross-Functional Integration: Working seamlessly with other store associates to ensure a cohesive customer experience.

• Process Review Culture: Adhering to established SOPs and providing feedback for potential process improvements.

• Knowledge Sharing: Sharing best practices in customer service, sales techniques, and framing skills with team members.

📝 Enhancement Note: Michaels emphasizes a culture that balances creative expression with operational discipline and strong customer service principles. Teamwork and integrity are foundational.

⚡ Challenges & Growth Opportunities

Challenges:

• Balancing Multiple Demands: Effectively managing customer interactions on the sales floor while also fulfilling custom framing orders and completing other operational tasks.

• Learning Specialized Skills: Mastering the operation of framing equipment and techniques for high-quality custom framing.

• Customer Expectations: Meeting diverse customer needs and expectations for custom framing, which can range from simple to complex projects.

• Pace of Retail: Adapting to the fast-paced environment of a retail store, especially during peak seasons or promotional events.

Learning & Development Opportunities:

• Framing Certification/Training: Potential for advanced training and certification in custom framing techniques.

• Sales Training: Opportunities to enhance consultative selling skills and learn effective sales strategies.

• Leadership Development: Programs and mentorship for individuals interested in progressing into leadership roles within the store.

• Product Knowledge Expansion: Deepening understanding of art materials, preservation techniques, and design principles.

📝 Enhancement Note: This role presents opportunities to develop specialized skills in custom framing and sales, alongside foundational retail operations experience.

💡 Interview Preparation

Strategy Questions:

• "Describe a time you had to handle a difficult customer. How did you resolve the situation?" (Focus on empathy, problem-solving, and de-escalation.)

• "How would you approach a customer who seems unsure about what they want for their custom framing project?" (Highlight consultative selling, asking probing questions, and offering solutions.)

• "Imagine you have a customer waiting for framing consultation, but you also have a truck un-load happening. How do you prioritize?" (Demonstrate time management, prioritization, and communication skills.) Company & Culture Questions:

• "What do you know about Michaels and our commitment to creativity?" (Research Michaels' mission, values, and brand.)

• "Why are you interested in a part-time role specifically in custom framing?" (Connect your interests to the role's responsibilities and your career aspirations.)

• "How do you ensure accuracy and attention to detail in your work?" (Provide examples of tasks where precision was important.) Portfolio Presentation Strategy:

• Be ready to discuss specific examples from your resume or past experiences that align with the job requirements.

• For instance, if you have retail experience, describe how you built customer relationships or met sales goals.

• If you have any personal projects involving design or precise work, be prepared to briefly explain them and what you learned.

• Emphasize your ability to learn quickly and follow instructions for operating framing equipment.

📝 Enhancement Note: Prepare specific, STAR-method (Situation, Task, Action, Result) examples for behavioral questions. Show enthusiasm for art, design, and customer service.

📌 Application Steps

To apply for this Picture Design Framer position:

• Submit your application through the provided link on the Michaels Careers website.

• Tailor your resume to highlight any relevant customer service, sales, or hands-on experience. Use keywords from the job description such as "customer service," "sales," "merchandising," "custom framing," and "detail-oriented."

• Prepare specific examples for behavioral interview questions, focusing on customer interactions, problem-solving, teamwork, and attention to detail.

• Research Michaels: Understand their brand, values, and commitment to creativity. Be ready to articulate why you are a good fit for their culture.

• Practice articulating your skills: Be prepared to discuss your ability to learn new equipment and processes, and your passion for helping customers bring their creative visions to life.

⚠️ Important Notice: This enhanced job description includes AI-generated insights and operations industry-standard assumptions. All details should be verified directly with the hiring organization before making application decisions.

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